What Wipro Does: transforming your business

Wipro IT Business, a division of Wipro Limited (NYSE:WIT), is amongst the largest global IT services, BPO and Product Engineering companies. In addition to the IT business, Wipro also has leadership position in niche market segments of consumer products and lighting solutions. The company has been listed since 1945 and started its technology business in 1980. Today, Wipro generates USD 6 billion (India GAAP figure 2009-10) of annual revenues. Its equity shares are listed in India on the Mumbai Stock Exchange and the National Stock Exchange; as well as on the New York Stock Exchange in the US. Wipro makes an ideal partner for organizations looking at transformational IT solutions because of its core capabilities, great human resources, commitment to quality and the global infrastructure to deliver a wide range of technology and business consulting solutions and services, 24/7. Wipro enables business results by being a transformation catalyst. It offers integrated portfolio of services to its clients in the areas of Consulting, System Integration and Outsourcing for key-industry verticals.

Leadership at Wipro: building trust

With more than 100,000 associates from over 70 nationalities and 72 plus global delivery centers in over 55 countries, Wipros services span financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media. Wipros unwavering focus has been on business transformation with matchless innovation in service delivery and business models. More than 800 active clients that include governments, educational institutes, utility services, and over 150 Global Fortune 500 enterprises have benefited from this approach.

Innovation at Wipro: delivering enhanced business performance

Wipro is at the forefront of technological and business co-innovation with 136 patents and invention disclosures. With enhanced business performance at the core of its deliveries due to its strong R&D and Innovation focus, Wipro gets an enviable 95 percent repeat business. We make our clients business more efficient through a combination of process transformation, outsourcing, consulting and technology products and services. As the worlds first SEI CMM Level 5 Company, Wipro endeavors to deliver reliability and effectiveness to its customers by maintaining high standards in service offerings through robust internal processes and people management systems. One of the worlds largest third party R&D services provider, Wipro caters to product engineering requirements in multiple domains. Most of the technology that you come across in daily life - airplanes, automobile navigation systems, cell phones, computing servers, drug delivery devices, microwaves, printers, refrigerators, set top boxes, TVs - will find a Wipro component in them. Our service portfolio includes product strategy and architecture, application and embedded software, electronic and mechanical hardware, system testing, compliance and certification and product sustenance and support. Wipro believes that certain core technologies have a significant impact on business competitiveness going forward. Towards that direction, Wipros Research and Development activity is currently focused on Cloud Computing, Collaboration, Green Technologies, Mobility Applications, Social Computing, Information Management and Security. World over, businesses are transforming constantly, in order to get better and better. Wipro provides the right insight, technology and support to help businesses transform, making business functions simpler, faster and better. In other words, Wipro transforms businesses that help transform lives.

Fact Sheet
Wipro is the first Indian IT Service Provider to be awarded Gold-Level Status in the Microsoft Windows Embedded Partner Program Wipro is the worlds largest independent R&D Services Provider Wipro is the world's first PCMM Level 5 software company Wipro is one among the few companies in the world to be assessed at CMMI Level 5 for V1.2 across offshore and near shore development centers World's first IT Services Company to use Six Sigma The pioneers in applying Lean Manufacturing techniques to IT services Wipro is the worlds first SEI CMM/CMMI Level 5 IT services company The first to get the BS15000 certification for its Global Command Center Functional RFID Enabled Concept Store and Global Data Synchronization Laboratory BS7799 and ISO 9000 certified Among the top three offshore BPO service providers in the world Wipro is a strategic partner to five of the top ten most innovative companies in the world* (*Technology Review Innovation Index 2005) Over 50 industry specific Centers of Excellence' 108,071 employees One of the most preferred employers for top class talent (Survey by Hewitt Associates, Fortune Magazine, and The RBL Group, 2007) 72 Development Centers across the globe No. 2 in Indian Domestic IT Services Provider Market

Innovation
Ideas that change the world
Change has always been driven by innovation at Wipro. We have sustained this innovative spirit in every endeavor of ours. Over the years we have raised the bar in delivering solutions that make a difference in the technology landscape while leading to enhanced value for our customers. Our innovation is driven by strong Research and Development (R&D) talent who can deliver key solutions. The Global Command Center that envisions solutions and services for our clients IT infrastructure is a result of this innovative process. Our Advisory Board provides a strategic direction to the innovative initiatives at Wipro. The incubation of ideas is overseen by the Innovation Council who also look into the process and budgetary flow of the project. Innovation is driven by the various Centers of Excellence (CoEs) that work on projects related to specific domains like, Automotive CRM Data Warehouse Portals and Content Management Security Storage Linux Mobile Multimedia .NET Supply Chain Web Services

From Quality to Business Excellence

As the worlds first SEI CMM Level 5 company, Wipro endeavors to deliver reliability and perfection to customers by maintaining high standards in service offerings and products, as well as internal processes and people management. We believe that business success and market leadership comes through innovation and a culture of excellence driven by our total quality management system and our business excellence model, the Wipro Way.

Wipros Quality Management System Wipros Quality Journey Towards Business Excellence Assuring Outcome
Wipros Quality Management System Wipros customers trust the strength of the quality processes that have always assured them of timely, defect-free delivery of products and services. The Quality Management System (QMS), called Veloci-Q, is a consolidation of experiences and best practices that are also aligned to standard quality models and certification. This is dynamic, and also all encompassing, meeting specific technology and domain specific requirements with ease. The fact that Wipro has consistently been assessed and certified on critical quality models, generic and domain specific, bears testimony to the goodness of the QMS.

Top
Wipros Quality Journey - a series of firsts In line with Wipros belief in constant innovation, over the years, Wipro has been a pioneer in adopting and adapting several improvement methodologies like Lean, Six Sigma, Kaizen, etc. to further the efficiency of its processes. Wipro was the first to adopt Six Sigma in IT delivery, way back in 1998; Lean methodology was adopted from the world-class Toyota Production System for improving the efficiency of the delivery engine; again a first in the industry, in the year 2005. Wipro has become extremely proficient in the application of these methodologies for internal processes as well as in our customers organizations, achieving significant improvements not only in the customers IT processes but also critical business processes.

Click here to know more about Wipros quality journey, and certifications. Top
Towards Business Excellence To enhance the value and experience that customers derive from Wipro, and achieve operational excellence internally, Wipro rolled out its proprietary Business Excellence Framework called the Wipro Way in 2006. This leverages the strong process driven culture of Wipro, brings in an outward-in transformation and a culture of service excellence. In keeping with our culture of pioneering best practices and methodologies drawn from various industries, Wipro adopted a unique, structured approach and framework to service excellence that has proven its effectiveness in the service sector. Using this framework, Wipro now offers its key customers value adds, and a steadily improving level of experience; the improvement in customer satisfaction measured through an independent, third party agency, where there has been a year-on-year improvement of over 1,700 basis points is a clear indicator of the success of this structure.

Click here to know more about Wipros excellence model.

The Business Excellence Framework has also helped Wipro and its customers get more from its various process excellence methodologies. From Agile to Lean to Six Sigma, they are all now closely aligned to the daily work

management practices, and are integrated into the QMS. This elevates the level of quality assurance delivered through our processes, to our customers. Novel approaches adopted from the Japanese manufacturing sector, like the five day, intense Kaizen events, that focus on improve by two or reduce by half are just another example of Wipros continued quest for excellence. Further, widespread, organization-wide training, and a consistent project approach that solves key problems using the most appropriate methods, has helped Wipro build a culture of excellence. This is amply illustrated by the following: Winner for Best Project Achievement in Customer Experience at The Global Six Sigma & Business Improvement Award 2009 at Orlando Finalists for the Process Excellence Awards at International Quality & Productivity Center, UK, 2009 Over 5,600 Six Sigma projects completed till date, engaging over 10,000 people as Green Belts, Black Belts and Master Black Belts More than 150 practitioners of Lean have facilitated over 1,500 projects in Wipro. These projects have employed Lean principles, and demonstrated a significant upside on productivity and capability to handle requirements volatility To address complex development needs of customers, in an iterative manner, Wipro has adopted the agile methodology; so far, over 100 Agile projects have been executed successfully in Wipro

Click here for an illustration of how Six Sigma has added value to a customer of Wipro. Click here for an illustration of how Lean has helped improve efficiency for our customer. Top
Assuring Outcome Each business is unique, and quality needs to address these unique needs. Customer expectations have evolved from where it was, to looking for a partner who can manage and assure outcomes. A look at some of our innovative approaches to enhance quality, as experienced by customers across our various groups makes it clear that Wipro has been successful in achieving this. Over the years Wipro has moved from managing processes to managing outcomes for the customers, and the quality function has closely worked to enable this successfully. Wipro has adopted ITIL to assure services delivery in the managed services space. Benchmarking the baseline with Gartner has helped us identify best in class performance, the gaps, and work on bridging the same. Further, by utilizing tools like the SLA prediction tool that has been developed internally Wipro and the customer can predict and plan for service levels more accurately. Use of SLA governance tools allows us to provide the customer online and real time visibility into actual performance, and also significantly reduce the costs associated with reporting. In the BPO space, Wipros Process Labs simulate customer environment, to help deliver best-in-class performance. A structured four step standardization approach helps standardize and automate the way we work to deliver enhanced and consistent customer experience.

Awards & Recognition

Wipro is one of the most recognized and respected companies worldwide and has been awarded with innumerable corporate awards for the various milestones and innovations achieved.

2010
Wipro featured in FinTech rankings on Top 25 Enterprise companies published by the American Banker and Bank Technology News, and IDC Financial Insights. Wipro's Identity and Access Management (IDAM) Solution - IDAM-in-a-Rack has won the Global Product Excellence Award 2010 in the Identity Management Solution Category . Partner of the Year Award for Systems Integration, Applications and Middleware from Oracle. Outstanding Partner of the Year Award from Radware . Leadership Award in the Solution Partners Category by RSA, India. Indus Towers Customer Award for Excellence in Delivery- Wipro was the only IT partner to receive an award from Indus. Bharat Gaurav Award, 2010 for Nagarajan A., VP, Business Operations, Wipro Arabia for excellence in keeping Indian Flag high in other countries. Wipro receives Most Outstanding Alliance Partner of the Year Award in Asia-Pacific and Japan from HP. This is the third time in the last five years that Wipro Technologies has been recognized by HP Software and Solutions. Wipro Infotech is the Indian IT Company of the Year 2009. Springboard Research chooses Wipro for impressive revenue growth, client acquisitions and push towards Green technologies. Wipros CIGMA wins NASSCOM Award for Process Innovation as CIGMA enables customers to manage IT outsourcing engagements through business linked KPIs rather than traditional IT SLAs. CIGMA integrates cutting edge technology and process elements to deliver stability of the clients business platform at a lower cost. Wipro receives 2010 Global Impact Award from Metro Atlanta Chamber of Commerce for success in job creation and positive impact on Atlanta's economy in 2009 .

Wipro Executive Briefing Centers offer customers an in-depth understanding of Wipro's solutions and services and how it can transform their business. Our subject experts and technology specialists will share their expertise with you in an environment that showcases the value we bring to our clients and help you take the right decisions. A visit to our labs will help you get a first-hand experience of the technology edge we have in building the right IT solutions across industry verticals.

At the Wipro Executive Briefing Center Wipro Executive Briefing Centers are established to focus on improving our customer interaction and deliver more value. The Centers, which have state-of-the-art communication infrastructure, will be a place for clients to know more about Wipros expertise in delivering complex projects and get first-hand knowledge on how these experts can address their business challenges.

Wipro Group Companies

Wipro Consumer Care & Lighting
Wipro Consumer Care and Lighting (WCCLG), a business unit of Wipro Limited, started with vegetable oil production in 1947 and has since come a long way and established a profitable presence in the branded retail market. With a vast plethora of products spanning soaps, baby care products, health and wellness, Wipro's products have touched the lives of millions of consumers across India and global markets. It is also a leader in institutional lighting in specified segments like software, pharma and retail. Wipro Consumer Care and Lighting has been one of the fastest growing FMCG companies, both organically and through acquisitions. For more information, click here

Wipro EcoEnergy
Wipro EcoEnergy, the renewable energy services arm of Wipro, is a one-stop shop for all the renewable and alternative needs of your organization. Our scope of work provides the entire range of sustainable and energy efficient solutions such as, Customized clean-energy solutions for institutional clients Energy Efficiency (reduce) and Renewable Energy (replace) Consulting, implementation and managed services We work on the industrial scale; our technologies are proven, have direct customer relevance, and are commercially viable. We are technology agnostic because we work on best technologies and recommend the same based on your unique environment. Wipro EcoEnergy provides clean and sustainable energy solutions for all kinds of spaces, from factories to institutions and from offices to homes. For more information, click here

Wipro Infrastructure Engineering

Wipro Infrastructure Engineering, a division of Wipro Limited, delivers precision-engineered, world-class hydraulic cylinders, components and solutions, and truck hydraulic components to OEMs globally in the infrastructure and related industries. It represents the Kayaba, Kawasaki, Sun Hydraulics and Teijin Seiki range of hydraulic products in India. With state-of-the-art manufacturing facilities and extensive product development and testing facilities, Wipro Infrastructure Engineering has emerged as a leader in the hydraulic cylinders and truck tipping systems market in India. Wipro has recently entered water treatment business and provides ultra pure water treatment systems and solutions for various industries. For more information, click here

Wipro GE Medical Systems Limited

Wipro GE Medical Systems Limited is focused on delivering advanced solutions for significant challenges faced by healthcare organizations today. Wipro GE Healthcare, a joint venture between Wipro and GE, is part of GE Healthcare South Asia and caters to customer and patient needs with a commitment to uncompromising quality. We successfully manage a continuum of clinical information across the entire enterprise and our highly energized team provides superior customer and patient satisfaction, maximizing customer productivity with Six Sigma quality and uncompromising integrity.

PARTNERS
Wipro works with alliance partners to offer compelling business propositions for the customers. Our alignment with the technology leaders across various industries enables us to provide our customers with world-class solutions that transform their business processes. The customers are always challenged to decide on the best-fit of technology and vendors, and Wipro being a trusted advisor helps customers optimize their business.

IBM Informatica

Micro Stragey

Tibco
Oracle Cisco System Inc HP Hitachi

Infrastructure Technology Solutions

Expanding businesses are on the constant search for the latest IT products that can help them come up with a comprehensive solution to drive home the competitive advantage. Asset productivity through implementation of integrated technology solutions help suit your domain specific needs. In the business of addressing enterprises for over 20 years, Wipro Infotech partners with best of breed alliances to refurbish your IT infrastructure and extends a unique opportunity to leverage the latest technology products and services at competitive costs. Wipro Infotech delivers customised enterprise products that are geared to address your technology infrastructure requirements. From a technology and business perspective, we study your IT environment to get a clear understanding of your requirements. Aligning your IT project with cost efficient resources and delivery timelines, we deliver enterprise products that include the following:

Networking Solutions Enterprise Information Security Emerging Technologies Enterprise Management Contact Centre Infrastructure

Platforms & Storage

Networking Solutions
We support clients business needs by building a robust network infrastructure. The network infrastructure supports a variety of client applications in a mission critical environment across verticals, on a 24x7x365 basis. Our service offerings span the entire E2E lifecycle include Consulting, Planning, Designing, Deployment, Sustaining, Management and Assessment Solution Offerings in and around IP Infrastructure LAN WAN WLAN Data Centre

Security Protection of the network infrastructure with a security layer

Innovative Solutions Unified Communications Telepresence Collaboration Contact Centre Mobility Digital Media Systems Smart Buildings, Physical Security and many more

Accolades

Cisco Awards 2007 2010 Feb 2010 Bangkok Top Sales Achievement Partner Outstanding Contribution TOS Outstanding Contribution Enterprise Outstanding Contribution SP Outstanding Contribution - Unified Communications Feb 2008 Kuala Lumpur Top Sales Achievement Partner Best Post Sales Support Partner Top Sales - Commercial Segment April 2007 Las Vegas Asia Pacific Partner of the year Feb 2007 Agra Top Sales Achievement Partner Best Post Sales Support Partner Outstanding Contribution in Sales Enterprise Outstanding Contribution in Sales - SP Significant Contribution - Emerging Technologies

Enterprise Information Security

Our security practice creates secure enterprises. Our extensive experience, expertise in IT security and product engineering coupled with the most comprehensive range of end-point security solutions boost our clienteles business momentum. Our service offerings span security consulting, integration and management and we provide solutions in the domains of Infrastructure, Information and Interaction security Infrastructure Security Firewalls Intrusion prevention Unified Threat Management Web Security Email Security Secure Remote Access Network Behavior Analysis Wireless Security

Information Security Data Loss Prevention Encryption Endpoint Security Application Security Database Security Vulnerability Management Policy Compliance Security Incident & Event Management

Interaction Security

Strong Authentication Web Single Sign On SAP Security Privileged Password Management Fraud Management Identity & Access Management

Accolades Top Security Provider 2006-Voice & Data Top Network Integration company 2005, 2006, 2007, 2008-/ Voice & Data Best Enterprise Partner 2007, 2008- Symantec Largest Enterprise Partner. Solution Partner* 2005, 2006, 2007*, 2008*-/ Checkpoint Service Partner of the Year Award 2008-Juniper Networks Service Solution Partner 2006, 2007-RSA Most Valued Partner for APAC region 2007 & Best National SI, 2008 Websense Best Growth Partner 2008 Fortinet

Best Partner in India 2007 & Best Regional Partner, South,2008 IBM ISS