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BM/APR 2009/MGT162/160

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE DATE TIME

FUNDAMENTALS OF MANAGEMENT MGT162/160 APRIL 2009 3 HOURS

INSTRUCTIONS TO CANDIDATES

1.

This question paper consists of four (4) parts :

PART A (20 Questions) PART B (20 Questions) PART C (5 Questions) PART D (5 Questions)

2.

Answer ALL questions from PART A, PART B and PART C and answer three (3) questions from PART D. i) ii) iii) Answer PART A in the True/False Answer Sheet. Answer PART B in the Objective Answer Sheet. Answer PART C and PART D in the Answer Booklet. Start each answer on a new page.

Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) ii) iii) iv) the Question Paper an Answer Booklet - provided by the Faculty a True/False Answer Sheet - provided by the Faculty an Objective Answer Sheet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 9 printed pages
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PART A

1.

Effectiveness is referred to as "doing things right" while efficiency is referred to as "doing the right things". To be an effective manager at all levels requires the same amount of conceptual, human and technical skills. The best managerial actions in a given situation, according to contingency approach, depend on the elements of that situation. Decision making process is the process of choosing one alternative from among sets of alternative. Organizational planning is concerned with how objectives are to be accomplished, not what to be accomplished. Unity of command is the number of subordinates a manager can supervise efficiently and effectively. Delegation refers to the process of transferring the authority for a specific activity or task to another member of the organization and empowering that individual to accomplish the task effectively. According to Maslow, a person will satisfy his self-esteem needs before his social needs. Douglas McGregor identified two basic assumptions of managers which he called Theory X and Theory Z. Participatory style of leadership is usually used in a situation that requires teamwork. To be successful in Total Quality Management, all employees must be committed, achieved teamwork excellence and practice the process of continuous improvement. The situational approach to leadership emphasizes that there is one best approach to leadership, and all managers should be trained to use this approach. Masruiyah in Islamic Management means a leader or manager must be fair to all employees. Controlling involves monitoring the performance of the organization, identifying deviation between planned and actual results, and taking corrective action when necessary.

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15.

Planning is often called the primary management function because it establishes the basis for all other functions that managers perform. Decentralization concept suggests that responsibility and authority must be concentrated in one place, so that major decisions are made by the central controlling body. The most ideal leadership style according to Blake and Mouton in their managerial grid is 5.5. Disturbances that interfere with the transmission or feedback of a message are called interruption. According to Herzberg, motivator factors associated with the job context of environment in which the job is performed. The Life-Cycle Leadership Theory says leaders should change their leadership style based on the quality and experience of the people they have working for them.

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PARTB

1.

The three major activities included in the planning process are: A. B. C. D. Motivating, understanding and directing the members of the organization Monitoring performance, identifying devration and taking corrective action Goal setting, developing a plan of action and monitoring the progress Motivating, identifying deviation and monitoring the progress .

2.

Job security and salary in the organization are examples of A. B. C. D. existence factors growth factors motivator factors hygiene factors

3.

The purpose of efficient in its activities. A. B. C. D. planning organizing controlling leading

is to ensure that the organization is both effective and

4.

The more the communication. A. B. C. D. encoding decoding channel interruption

matches the message sent, the more effective the

5.

The path-goal approach to leadership focuses on the leader as the source of A. B. C. D. command direction reward support

Financial institutions, such as banks, are typically organized: A. B. C. D. By By By By boundary function matrix product

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7.

Which A. B. C. D.

leadership theory assumes that leaders were born and not made? Trait theory Situational theory Behavioral theory Contingency theory

8.

The line of authority and responsibility that flows throughout an organization us referred to as . A. B. C. D. span of control chain of command unity of instruction line of direction

9.

The willingness to exert high levels of effort to reach organizational goals, conditioned by effort's ability to satisfy some individual need, is known as

A. B. C. D. 10.

achievement performance motivation participation .

The three forms of position power are A. B. C. D. legitimate, reward, and referent coercive, referent, and expert information, expert, and referent legitimate, coercive and reward

11.

Which of the following is not an example of an interpersonal role according to Mintzberg? A. B. C. D. Spokesperson Figurehead Leader Liaison .

12.

Control that takes place while an activity is in progress is known as A. B. C. D. feed forward control concurrent control feedback control progress control

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13.

Which of the following is not true of Total Quality Management (TQM)? A. B. C. D. Quality is defined by the customer It emphasizes on continuous improvement The responsibility on improving quality relies on the managers It practice employee empowerment

14.

Which one of the followings is not the principles of Islamic leaders? A. B. C. D. Practice Practice Practice Practice of tolerance of mutual consensus of justice of favoritism

15.

If an individual knows the price of the three similar photocopy machines at different dealership, he or she is operating under what type of decision-making conditions? A. B. C. D. Risk Actual Certainty Uncertainty

16.

Which of the following is NOT a major type of single use plan? A. B. C. D. Programs Policies Projects Budgets .

17.

The organization's informal communication system is known as A. B. C. D. informal network lateral communication the grapevine rumors information

18.

The most important factor that should be considered by a manager in delegating authority to a subordinate is . A. B. C. D. the the the the capabilities of the subordinates sizes of the organization structures of the organization attitude of the manager

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19.

Which of the following is not a staff position? A. B. C. D. Counselor Legal council Academic advisor Production Manager

20.

Which of the following is not one of the methods to overcome barriers in interpersonal communication? A. B. C. D. Use two-way communication Use sophisticated language Ask for feedback Reduce noise

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PARTC

QUESTION 1 Distinguish with examples programmed and non-programmed decisions. (6 marks)

QUESTION 2 Briefly explain three (3) sources of power. (6 marks)

QUESTION 3 Explain the difference between decision-making under certainty, risk and uncertainty. (6 marks)

QUESTION 4 Explain three (3) of the Islamic principles required to be an effective Islamic leader. (6 marks)

QUESTION 5 Write short notes on the followings: a) b) c) Path-Goal Theory Life Cycle Theory Contingency Theory (6 marks)

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PARTD

QUESTION 1 With the aid of a diagram, describe Hersey and Blanchard Situational Leadership Model. (10 marks)

QUESTION 2 Define and discuss feedfoward, concurrent and feedback types of control. (10 marks)

QUESTION 3 a) Briefly discuss four (4) process of management (4 marks) b) Briefly explain the basic skills required by managers. (6 marks)

QUESTION 4 Discuss two (2) ways in which an organization can be departmentalized. Illustrate your answer with appropriate diagrams. (10 marks)

QUESTION 5 a) Discuss the difference between formal and informal communication. (4 marks) b) Explain three (3) barriers to effective communication. (6 marks)

END OF QUESTION PAPER

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