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6.

Reference
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Table of Contents 1. Objectives 2. Business Background 3. Organization Structure and Design

3.1 3.2 3.3

Organization Structure of Virgin Airline Organization Structure of Singapore Airline Compare the similarities and differences of organization structure between Virgin Airline and Singapore Airline

4. Approaches to Management & Organizational Behavior 4.1 Motivation

4.2 Leadership 4.3 4.4 4.5 4.6 Human Resource Management Culture and Diversity Information Technology Communication

5. Conclusion 6. References

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