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Operations Management
Operations and Productivity Chapter 1
Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
Production is the creation of goods and services Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs
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Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
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Organizational Functions
Marketing
Gets customers
Operations
Finance/Accounting
Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
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Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
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Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
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New Challenges in OM
From Local or national focus Batch shipments Low bid purchasing Lengthy product development Standard products Job specialization
Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
To Global focus Just-in-time Supply chain partnering Rapid product development, alliances Mass customization Empowered employees, teams
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2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458
Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
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Productivity
Measure of process improvement Represents output relative to input
Multi-Factor Productivity
Productivity
Productivity
Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
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Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
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Service Productivity
Typically labor intensive Frequently individually processed Often an intellectual task performed by professionals Often difficult to mechanize Often difficult to evaluate for quality
Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
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Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
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Characteristics of Goods
Tangible product Consistent product definition Production usually separate from consumption Can be inventoried Low customer interaction
Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
Characteristics of Service
Intangible product Produced & consumed at same time Often unique High customer interaction Inconsistent product definition Often knowledge-based Frequently dispersed
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2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458
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Transparency Masters to accompany Heizer/Render Principles of Operations Management, 5e, and Operations Management, 7e
Service Provider, not product is transportable Site of facility important for customer contact Often difficult to automate Revenue generated primarily from intangible service.
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2004 by Prentice Hall, Inc., Upper Saddle River, N.J. 07458