Client services system

LL&N INDICATOR: AQF LEVEL: lV

This is an initial diagnostic indication only. It is not mandatory to complete all sections. Only check on aspects that you
think might be a concern. This sheet must be filed with the learner’s record once it has been completed.

Learner name…………………………………………………………… Qual/course……………………………………………………………………

Reading
Choose two documents that are part of the person’s work routine and ask them to read from them. Some options:
workplace report, roster, workplace health & safety instructions, meeting minutes, management memos, product
specifications, production schedule, equipment manual.

Examples chosen: 1.………………………………………………………. 2. ………………………………………………………………

Outcome/comment: .…………………………………………………………………………………………………………………………………………

Writing
Choose two examples where the person’s work routine requires them to write and ask them to complete the task.
Some options: write minutes of meeting, workplace report, internal memo, work order, safety observation.

Examples chosen: 1.………………………………………………………. 2. ………………………………………………………………

Outcome/comment: .…………………………………………………………………………………………………………………………………………

Speaking
Choose two situations where the person would need to communicate orally in the workplace. Set up an opportunity for
them to participate in these situations. Some options: Listen to, and provide response, in relation to management
request, communicate with team members with regard to work activities to be completed, interaction with colleagues
dealing with customer/staff complaints, lead a discussion that explores solutions to a problem.

Examples chosen: 1.………………………………………………………. 2. ………………………………………………………………

Outcome/comment: .…………………………………………………………………………………………………………………………………………

Numeracy
Choose two examples where the person must use mathematical calculations as part of their work routine. Ask them to
carry out these activities. Some options: calculate and compare cost of similar items/services from two sources,
measure items using formal units, prepare cashflow/budget, interpret statistical data, production calculations.

Examples chosen: 1.………………………………………………………. 2. ………………………………………………………………

Outcome/comment: .…………………………………………………………………………………………………………………………………………

Comment

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Name Date

RTO Quality Framework: LL&N Indicator for AQF level lV