HDFC Online Banking

HDFC Bank Limited (BSE: 500180, NSE: HDFCBANK, NYSE: HDB) is an Indian financial services company that was incorporated in August 1994. HDFC Bank is the fourth largest bank in India by assets and the second largest bank by market capitalization as of February 24, 2012. The bank was promoted by the Housing Development Finance Corporation, a premier housing finance company (set up in 1977) of India. HDFC Bank has 1,986 branches and over 5,471 ATMs, in 996 cities in India, and all branches of the bank are linked on an online real-time basis. As of 30 September 2008 the bank had total assets of Rs.1006.82 billion.[3] For the fiscal year 2010-11, the bank has reported net profit of 3,926.30 crore (US$863.79 million), up 33.1% from the previous fiscal. Total annual earnings of the bank increased by 20.37% reaching at 24,263.4 crore (US$5.34 billion) in 2010-11.[4] HDFC Bank is one of the Big Four banks of India, along with: State Bank of India, ICICI Bank and Punjab National Bank. History HDFC Bank was incorporated in 1994 by Housing Development Finance Corporation Limited (HDFC), India's largest housing finance company. It was among the first companies to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. The Bank started operations as a scheduled commercial bank in January 1995 under the RBI's liberalisation policies. Times Bank Limited (owned by Bennett, Coleman & Co. / Times Group) was merged with HDFC Bank Ltd., in 2000. This was the first merger of two private banks in India. Shareholders of Times Bank received 1 share of HDFC Bank for every 5.75 shares of Times Bank. In 2008 HDFC Bank acquired Centurion Bank of

Punjab taking its total branches to more than 1,000. The amalgamated bank emerged with a base of about Rs. 1,22,000 crore and net advances of about Rs.89,000 crore. The balance sheet size of the combined entity is more than Rs. 1,63,000 crore. ===Business focus=== HDFC Bank deals with three key business segments. Wholesale Banking Services, Retail Banking Services, Treasury. It has entered the banking consortia of over 50 corporates for providing working capital finance, trade services, corporate finance, and merchant banking. It is also providing sophisticated product structures in areas of foreign exchange and derivatives, money markets and debt trading and equity research Wholesale banking services Blue-chip manufacturing companies in the Indian corp to small & mid-sized corporates and agri-based businesses. For these customers, the Bank provides a wide range of commercial and transactional banking services, including working capital finance, trade services, transactional services, cash management, etc. The bank is also a leading provider of for its corporate customers, mutual funds, stock exchange members and banks. Retail banking services HDFC Bank was the first bank in India to launch an International Debit Card in association with VISA (VISA Electron) and issues the Mastercard Maestro debit card as well. The Bank launched its credit card business in late 2001. By March 2009, the bank had a total card base (debit and credit cards) of over 13 million. The Bank is also one of the leading players in the merchant acquiring business with over 70,000 Point-of-sale (POS) terminals for debit / credit cards acceptance at merchant establishments. The Bank is positioned in various net based B2C opportunities including a wide range of internet banking services for Fixed Deposits, Loans, Bill Payments, etc. With Finest of Technology and Best of Man

power in Banking Industry HDFC BANK's retail services have become by and large the best in India and since the contribution to CASAi,e total number of current and savings account of more than 50% ,HDFC BANK has full potential to become Indias No.1 Private Sector Bank. HDFC Bank website including hdfcbank.com and hdfcsec.com are not available 24X7. This has become a habit of HDFCBank. Customers of the HDFC Bank are requested to check the website availability 24 X 7 and if available can do the transaction. If the website is not available they are asked to visit their home branch. Treasury Within this business, the bank has three main product areas - Foreign Exchange and Derivatives, Local Currency Money Market & Debt Securities, and Equities. These services are provided through the bank's Treasury team. To comply with statutory reserve requirements, the bank is required to hold 25% of its deposits in government securities. The Treasury business is responsible for managing the returns and market risk on this investment portfolio. Credit Cards Online FAQs Who can use the Credit Cards NetBanking service? All customers who have a valid HDFC Bank Credit Card and are registered for NetBanking can use the Credit Cards NetBanking service. Your card account should be live and in regular status for using this service. How can I register for this service? The process for registering your Credit Card for NetBanking is easy. A. If you are an HDFC Bank Account Holder and have already registered for NetBanking Step 1: Choose "NetBanking" button on the HDFC Bank home page and click on LOGIN. Step 2: Click on "Continue"

Step 3: Once inside NetBanking, click on "Credit Cards" Tab Step 4: Click on "Register New Card" link on the left side margin. Step 5: Enter your Credit Card number, expiry date and the ATM PIN number and click on "Submit". After this one-time registration you will be able to access your Credit Card account through your existing HDFC Bank account customer ID and IPIN. B. If you are an HDFC Bank Account Holder and have not registered for NetBanking

You have to first register for NetBanking service. The application form for the same is available at all HDFC Bank branches and also on our website. After you receive the IPIN (NetBanking password), please follow the steps mentioned above. C. If you hold a valid HDFC Bank Credit Card but are not an HDFC Bank Account Holder I have a HDFC Bank Credit Card and a current/savings account with HDFC Bank. I have registered only for Credit Cards NetBanking. Will I be able to view my HDFC Bank account details also? No. Your Credit Card account is separate from your current/savings account. If you have registered only for Credit Cards NetBanking, you will be able to view only your Credit Card account details online. What can I do using Credit Cards NetBanking? Currently, you can use the following Credit Cards NetBanking features,

Enquiry View Account Information View Unbilled Transactions View Statement Requests Autopay Register (Only for HDFC Bank account holders) Autopay Deregister (Only for HDFC Bank account holders) Statement on E-Mail Register New Card Deregister Card Credit Card Payment (Only for HDFC Bank account holders) Request for Duplicate statement Pin request for Add on Cards Loan Details Why is my NetBanking password not functioning? There could be various reasons for the password not functioning:

The password is case-sensitive and may not have been entered in the same lower or upper case

You have not used the NetBanking facility for more than 180 days (or 120 days if you have registered only for Cards)

You have entered the wrong password five (5) times

How do I change my password? After you have logged in, you can change your password using the "Change password" option on the top part of the screen. You have to type the current password & the new password in the respective entry boxes.

I have changed my password but am unable to use my old or new password. What am I supposed to do? This is possibly because: 1) You have not keyed in the new password correctly OR 2) After Five unsuccessful attempts, access to NetBanking has been disabled for security reasons. Your password will be enabled after 24 hours. If you are not able to login even after 24 hours, please go to the "Forgot password" option and choose a new password. What information can I view under account information? The following details are displayed on the screen

Total Credit limit (This the total credit limit assigned to you at the time of card setup)

Available Credit limit (This is the credit limit available to you as of today and is exclusive of total outstanding amount - Billed and Unbilled)

Available Cash limit (This is the cash limit available to you as of today)

Total billed amount (This is the total amount billed on your last statement)

Payment due date (This is the payment due date for your last statement. Minimum Payment has to be credited to your Card within this date to avoid Late Payment Charges )

Minimum Amount due (This is the minimum amount due as per your last statement.The balance outstanding after paying the Minimum Amount due will be charged interest).

Total unbilled amount (This is the sum of all retail transactions - both debit and credit, done by you after the last statement date.)

Total outstanding authorizations amount (This is sum of all the retail transactions done by you but not appearing under Total unbilled amount and the non-retail transactions after the last statement date which are authorised by you and are yet to be billed to your account. It includes the Cash-on-Call principal amount, EMI amount, Cash withdrawal, and Balance Transfer amount which is outstanding on your card account.)

Reward Points balance - Last Statement (This shows the total rewards points you had accrued till the last statement date)

Rewards Points balance - Current (This shows the total reward points you currently have in your card account)

How can I view my monthly card statement? The following details are displayed on the screen Step 1: Click on the "View Statement" link that appears on the left side margin of the screen. Step 2: Select your card number and the period for which you want the statement. Step 3: Click on "View" How can I see the details of transactions done on my card after my last statement date?

The following details are displayed on the screen Step 1: Click on "View Unbilled Transactions" link on the left side margin. Step 2: Select the Card Number and the type of transactions (Debit/Credit) you want to view. Step 3: Click on "View". What is meant by unbilled transactions? The transactions done on your card after the last statement date which will be included in your forthcoming billing statement, are called unbilled transactions. Can I make an interim payment for a month based on the online Account Information even before the statement generation date for that period? Yes, you can make interim payments based on the Account Information. What is Autopay facility? Autopay is a facility available to HDFC Bank account holders, which takes care of the payment of your Credit Card bills. If you register for Autopay facility, your Credit Card statement outstanding amount will be debited from your HDFC Bank account automatically on the payment due date every month. The payment will be credited in your Credit Card account on the next day. How can I register for Autopay? Step 1: click on "Autopay register" on the left side margin. Step 2: Select the card number which you want to register for Autopay facility and your HDFC Bank account number from which the payments will be done. Step 3: If you want the full statement bill amount to be paid from your Bank account select "Total amount due" and if you want only the minimum amount due (5% of your total statement amount) to be paid every month from your Bank

account select "Minimum amount due". Step 4: Click on "Continue" and then on "Confirm".

A message will be displayed on the screen confirming the successful registration of your Credit Card for Autopay. Please Note that it takes 7 days to activate the Autopay facility for your credit card account. If your payment due date is 7 days away from the date of registration for Autopay, kindly pay your monthly bill this time by the usual mode as Autopay will be effective from the next billing cycle only. Can I deregister for Autopay for only 1 month and then re-register for it? Yes, you can deregister for the Autopay facility for 1 month and then you can register for it again. Step 1: Click on "Deregister Autopay" link on the left side margin. Step 2: Select the card number which you want to deregister and click on "Continue" and "Confirm" respectively. A message confirming the successful Autopay deregistration for your card will be displayed on the screen. Whenever you want to avail the facility again, you can follow the steps for Autopay registration mentioned above.

How can I change my Credit Card ATM PIN? Step 1: Click on "ATM PIN change" link provided on the left side margin. Step 2: Select your card number from the drop down box and click on "Continue". A message will appear on the screen confirming the successful submission of your ATM PIN change request.

When will I receive my changed ATM PIN? You will receive your new ATM PIN by post within 10 days from the request submission.

How safe will my ATM PIN be? Your ATM PIN is totally safe as no one (not even the bank staff) will have access to it except you

Can I get my newly generated PIN online? No, for security reasons, we send your ATM PIN only by post.

What is statement on E-mail? How useful is this? This is a service wherein your monthly Credit Card statement will be sent to your office/residence Email ID in PDF format once you register for this service. You will continue getting the physical statement also. This is very convenient and time saving for you. You need not wait for the physical statement and you can make your Credit Card bill payments basis this E-statement.

How can I register for statement on E-mail? Step 1: Click on "Statement on E-mail" on the left side margin. Step 2: Select "Office" or "Residence" (wherever you want the E-statement to be sent). Step 3: Accordingly your office/residence Email ID will be displayed in the next input box. Click on "Continue" and "Confirm". A message will appear confirming your request for statement on E-mail. Please note down the reference number which appears above the confirmation message as it will be useful for any further communication with us.

How can I de-register for the Credit Cards NetBanking service? Step 1: Click on "Deregister card". Step 2: Select the card number and click on "Confirm" for discontinuing NetBanking facility for your Credit Card.

How safe are my requests on NetBanking? You can be assured of complete privacy when you use HDFC Bank's NetBanking facility. We have built several checks to safeguard your NetBanking requests. Before you gain access to your account, you will be asked to enter your unique Customer/Login ID and IPIN/password to verify your identity. To maximise the security and confidentiality of your requests, your password is not accessible to anyone, not even to bank employees. When you log-in to NetBanking, your last date and time of log-in will be displayed so that you can make sure that nobody has accessed your account after that time. In order to ensure complete security, please remember to completely log out of NetBanking after you have completed your transactions.

Are there any special benefits to me for using NetBanking? NetBanking saves your time and provides you the convenience of transacting from your home/office.

What kind of hardware and software are recommended for using NetBanking more efficiently? Hardware: You need to have a Pentium PC with 32 MB RAM, 2.1 GB Hard Disk Space with 500MB free space. Software: You need to have a browser: Internet Explorer Version 5.5 or Netscape Navigator Version 4.7.

What are the measures I can take to ensure greater security?

You should log out completely from the NetBanking when leaving your PC. Change your password continuously, choose a 6 to 8 digit password (alphanumeric) and change it regularly; avoid obvious passwords (names of family members, pets, favourite musician etc), and don't reveal your passwords to anyone.

You should not write the password down on any paper which may be easily accessible to anyone.

Put in a power-on password in your computer so that nobody else can switch it on without your authorization.

Have a screensaver password so that when you are away from your workstation nobody else can access it.

If you think someone knows your password go online and change it immediately.

If you are using the Internet in a public place (e.g. a Cyber Cafe) do not leave the PC unattended, and ensure that no-one is watching what you type.

Logoff from NetBanking upon completion of your session. Use the Log Out button to Log out so that the session closes and don't shut the window to Log off. This will thus prevent the viewing of previous pages of your online session through your PC.

You should consider running a Personal Firewall, which will prevent unauthorised persons from accessing your computer and guard against the introduction of malicious programs onto your PC.

How do I request for Duplicate statement? Step 1: Click on "Request Duplicate statement" link provided on the left hand side. Step 2: Choose a card and choose the month for which you want the Duplicate statement.

For what period can I request for a Duplicate Statement? You can request for a Duplicate statement for any of the previous 8 months + current month. The duplicate statement (physical copy & email statement, if email id is updated) will be delivered to your registered address in 7-10 working days.

Is there any charge for this service? There is no charge for this service.

How do I request a PIN for my Add-On card ? Step 1: Click on "Credit Card ATM PIN" link provided on the left hand side. Step 2: Choose a card from the list and click on the "PIN Request for Add-On Cards" link provided below. Step 3: Choose the Add-On Card number for which you want the PIN and click "Continue"

How will the PIN be delivered to me? PIN would be dispatched to your mailing address as registered in our records. Please ensure that your latest address is updated with us.

Can I request for ATM PIN for an Add-On card? Customers can request for ATM PIN for their Add on cards also.

NetBanking NetBanking is HDFC Bank's Internet Banking service. Providing up-to-the-second account information, NetBanking lets you manage your account from the comfort of your mouse - anytime, anywhere

Your Account Statement is just a click away ! You can download your Account Statement upto 2 years from NetBanking.

Download upto 6 months statement: This allows you to download statement for current month and previous 5 months.

Download historical statement: This allows you to download statement for Previous Financial year and the past 12 months. The Range is a maximum of 300 transactions.

The statement can be downloaded in the formats listed below:

PDF Format Excel Format MS Money Format Text Format Delimited Format

To view records prior to 2 years, please use the "Request Account Statement" option or contact PhoneBanking or your Branch. Introducing a simpler way to register for NetBanking without any paperwork. You can now register for NetBanking online and instantly. Click here to register now. What can I do using NetBanking? Our industry leading service provides a host of features at your finger-tips:

View Account Balances & Statements Download upto 6 Account statement (for the past 5 months & current month) Download Historical Account statement (for Previous Financial year & past 12 months) Transfer Funds between accounts Create Fixed Deposits/ Recurring Deposits Online Request a Demand Draft Pay Bills Order a Cheque Book Request Stop Payment on a Cheque View Loan Details View Tax Credit Statement And lots more View our NetBanking Demo to find out more about what you can do online. Why should I use NetBanking? Internet Banking is the most convenient and powerful way to manage your account. NetBanking is Real Time, giving you up-to-the-second details on your account. It can be accessed anytime, from anywhere, giving you complete control over your finances There are no queues to stand in, or turns to wait for. With NetBanking you are in control.

HDFC Bank's NetBanking service is secure. Using industry-standard technologies and infrastructures, our service gives you peace of mind. HDFC Bank NetBanking Secure Access HDFC Bank has implemented a new security solution for its customers - Secure Access

As your security is our top priority, we have initiated the Secure Access solution to protect you from fraudsters and hackers - who are looking to find a way to access your account.

Currently following transactions are covered under Secure Access Transfer from one HDFC Bank account to other HDFC Bank account holders (under distinct customer ID) Transfer from HDFC Bank account to any other Bank's account (also known as RTGS & NEFT) Visa CardPay Third Party Demand Draft through NetBanking DirectPay / Online Shopping Let us take you through the steps involved in Secure Access and how it serves to protect your account HDFC Banks NetBanking login is now a two step process

Screen 1 is where you key-in your customer id Screen 2 is for your password

This is done as a security measure. On putting in your customer id, our backend

will verify if you are registered for Third Party Transfers. If you are not Third Party Transfer registered, the next screen will have a box to key-in your password. If, however, you are registered for Third Party Transfers you will shown an image and text that have been personalised by you during registration for Secure Access. Secure Access is an additional layer of security that is essentially a solution protecting your account from hackers and fraudsters. Secure Access requires a onetime registration effort from your side. Why use Secure Access? Please click here to know more To register for Secure Access you will need to:

Personalise an image Personalise text Answer 5 questions

Third Party Transfer Online Third Party Transfer Third-Party Transfer is a NetBanking feature for which you will need your unique Customer ID and IPIN (password). Login to NetBanking to confirm that your ID is active in our records. What is TPT? With Third-Party Transfer (TPT) you can transfer funds online from your HDFC Bank account to another HDFC Bank/Other Bank account (beneficiary), anywhere in India.

This is a real-time transaction and the debit and credit will reflect in the respective accounts immediately. Third Party Transfer can be initiated:

From your Account to other Bank Accounts using

National electronic Funds Transfer (NEFT) - The Funds transfer request made by 6 p.m. will be presented to RBI on the same day. The Funds transfer request made after 6 p.m. will be presented to RBI on the next working day. On Saturdays, funds transfer request made by 12 pm. will be presented to RBI on the same day and funds transfer request made after 12 pm will be presented to RBI on the next working day. Funds transfer request made on non- working days will also be presented to RBI on the next working day. Once the transactions are presented to RBI, they typically get credited into the Beneficiary Account on the same day.

Real Time Gross Settlement (RTGS) - The Funds transfer request can be made only from 9 a.m to 3.30 p.m.from Monday to Friday and from 9 a.m. to 12.30 p.m. on Saturdays.There will be no RTGS transactions possible on Bank holidays and Sundays.The money will reach the Beneficiary's Bank within the time stipulated by RBI. Once the transactions are presented to RBI, they typically get credited into the Beneficiary Account on the same day. click here to know more

Within HDFC Bank - From your HDFC Bank account to other HDFC Bank accounts (different cust ids). Funds will be credited to the beneficiary account instantly.

Visa CardPay - From your account to any Visa Credit Card within India.Your account will be debited online, and the funds will be sent to the beneficiary Bank within 2 working days using the Visa system. The Beneficiary Bank will then transfer the funds to the beneficiary's card

account. click here to know more

Third Party Demand Draft - For issuance of Third Party Demand Drafts from your account. DDs will be couriered to the mailing address / beneficiary address provided within 4 working days.

DirectPay / Online Shopping. click here to know more

You can transfer upto a maximum of Rs. 10,00,000/- per cust id per day using this facility. This amount can be transferred in parts or on a single basis. I want to register for Third Party Transfer facility

Please follow the below steps to register for Third Party Transfer (TPT) facility online

Login to NetBanking with your Customer Id and IPIN Click on the 'Third Party Transfer' tab and follow the instructions You will receive a One Time Password (OTP) on your Mobile No

Please note: 1. This service is for all customers who have their mobile number registered with the Bank. 2. Current account customers need to be registered for financial rights in order to conduct TPT transactions. Please follow the steps below to check your registered contact details:

Log into NetBanking with your Customer Id and Password (IPIN) Click on 'Contact Details' on the top right hand side to check if the contact details are correctly updated

In case you wish to register for Third Party Transfer (TPT) by submitting a request form, please follow the instructions below Step 1) Fill up the TPT application form (duly signed by the account holder/s).

Step 2) Submit / send it to the nearest HDFC Bank Branch. Step 3) All TPT requests submitted at the branch need to be accompanied with the original Photo ID proof and a self attested copy of the same. NRI Customers unable to visit the branch, can submit the TPT registration form along with self attested Photo ID Proof. Note / Important: -mail, scanned, or faxed copy will not be processed.

days from the date of receipt of your request.

For any other queries regarding the above or to know the status of an existing application, please call up phone banking or write to us with below details. HDFC Bank Branch /mode where your request was submitted. your request was submitted. How Can I Use TPT? Inorder to use the Third Party Transfer service, you need to add a beneficiary first. Steps to add a beneficiary:

Log on to www.hdfcbank.com and enter your Customer ID and Password ( IPIN)

Go to Third Party Transfer and click on "Add a beneficiary". Select Beneficiary Type Transfer within the Bank / Transfer to other bank (using NEFT) / Transfer to other bank ( using RTGS)

Fill in the beneficiary details and confirm

To Transfer Funds choose the account you want to transfer funds from and also choose the beneficiary. Enter the details of your transaction, fill in the transaction

amount, and submit the information. Note :

The validity of the beneficiary's account will be the sole responsibility of the user of Third Party Transfer.

A Joint Account Holder will not be allowed to transfer money unless he has Financial Transaction Rights.

There are special regulations governing the Financial Transaction Rights of Partnerships.

The beneficiary details will be activated post 12 hours. Adding a beneficiary is a one time process.

HDFC BANK Housing Development FinanceCorporation HDFC Bank was incorporated in August 1994 Among the first in new generation commercialbanks Registered office in Mumbai, India Promoted by HDFC, the parent company Listed in NSE, BSE, NYSE(ADR) BRANCH NETWORK 1. 1416 branches 2. 3382 ATMs in the country 3. 550 cities in India 4. All branches are OLRT connected 5. Representative offices in HongKong, NewYork, London & Singapore

BUSINESS PROFILE o Major business key areas are:-

o Wholesale banking services o Retail banking services o Treasury operations OBJECTIVES OF THE STUDY To know concept of Banking sector & explorevarious services provided by HDFC Bank To know which is the most popular scheme of the bank & promotional efforts adopted byHDFC bank. To know problems faced by customers. To find out awareness level & cause of dissatisfaction towards direct banking channels. To provide suggestions for improvement. SAVING ACCOUNT Ragular saving account Sweep-in account Senior citizen account CURRENT ACCOUNTS Ragular current account Premium current account HDFC bank trade HDFC bank plus FIXED DEPOSITS Simple FD Super saver account 5 year tax saving FD

OTHER SERVICES ARE: Loans Demat account Free 24 hours atm Phone banking Intercity/ interbranch banking Net banking Bill pay Debit cards FINDINGS People get attracted towards special offers while opening an account. Saving account is the most important product, next come FD then currently and lastly demat account. Super saving account is most important scheme in FD. ATM facility is mostly used among all banking channels. HDFC Bank is preferred the most because of facilities & better plans. CONCLUSION HDFC bank is providing a number of products & services to its customers. As we have seen the features & benefits of these products & services. But the bank is facing competition from both private & public sector banks. So bank should adopt promotional efforts & should improve its products and services so that it can exist in this competitive environment.

Bibliography
http://www.google.co.in/ http://www.hdfcbank.com http://en.wikipedia.org/wiki/HDFC_Bank