Questionnaire for MIS Project

*Required Gender: * j k l m n Male j k l m n Female

Age group (in years) * j k l m n 16 - 25 j k l m n 26 - 35 j k l m n 36 - 45 j k l m n 46 - 55 j k l m n 56+

Occupation * j k l m n Student j k l m n Govt. service j k l m n Private service j k l m n Business j k l m n Housewife j k l m n Other:

Income Range (in Tk) * j k l m n 20,000 or below j k l m n 21,000 40,000 j k l m n 41,000 60,000 j k l m n 61,000 and above

Area of residence * j k l m n Banani j k l m n Gulshan j k l m n Uttara j k l m n Motijheel j k l m n Dhanmondi j k l m n Mohammadpur j k l m n Mirpur j k l m n Farmgate / Kawran Bazar j k l m n Other

1. Are you familiar with the e-commerce concept? * j k l m n Yes j k l m n No j k l m n I have little idea about it

2. Have you ever made a transaction (buy/sell) with the help of internet? * c d e f g Yes c d e f g No

3. Are you comfortable using computer? * c d e f g Yes c d e f g No

4. Do you have internet access? * c d e f g Yes

c d e f g No

5. Do you have credit / debit card? * c d e f g Yes c d e f g No

6. Have you ever visited an e-commerce website? * c d e f g Yes c d e f g No

7. Please tick the reasons for which you have not made any transaction through ecommerce: * c d e f g Do not have a credit card c d e f g Not comfortable in doing transaction online c d e f g Not comfortable in engaging with unknown people c d e f g Touch and feel the product is important for you before buying c d e f g You are not comfortable with delivery method c d e f g You think retail stores offer better price c d e f g Other:

8. Please indicate which sites you have used for transaction: c d e f g Amazon c d e f g eBay c d e f g Cell Bazaar c d e f g Robi Bazar c d e f g ClickBD c d e f g Other:

9. Please indicate the type of product youve purchased / likely to purchase through internet: * c d e f g Books, journals, magazines c d e f g Games, music c d e f g Electronic goods c d e f g Real estate c d e f g Agricultural products c d e f g Furniture c d e f g Toiletries c d e f g Clothing c d e f g Home appliances c d e f g Any type of service c d e f g Other:

10. You feel safe in making a financial transaction through internet. Please provide your rating about the following statements. On one extreme of the scale is Strongly agreewhich indicates most favorableand on the reverse extreme there is Strongly disagree which denotes least favourable. 1 Strongly Disagree n j k l m 2 j k l m n 3 4 5 j k l m n Strongly Agree

j j k k l l m m n n

11. You feel safe using the site and communicating with buyer (or seller). 1 2 3 4 5 j k l m n strongly agree

strongly disagree n n j j k k l l m m

j j k k l l m m n n

12. You are satisfied with the quality of the product. 1 2 3 4 5

strongly disagree n n j j k k l l m m

j j k k l l m m n n

j k l m n strongly agree

13. You are satisfied with the timeliness of delivery. 1 2 3 4 5 j k l m n strongly agree

strongly disagree n n j j k k l l m m

j j k k l l m m n n

14. You are satisfied with the delivery method. 1 2 3 4 5 j k l m n strongly agree

strongly disagree n n j j k k l l m m

j j k k l l m m n n

15. Reputation of the website is important to you. 1 2 3 4 5 j k l m n strongly agree

strongly disagree n n j j k k l l m m

j j k k l l m m n n

16. You get competitive or better prices online in comparison to retail. 1 2 3 4 5 j k l m n strongly agree

strongly disagree n n j j k k l l m m

j j k k l l m m n n

17. You are likely to make a repeat purchase through internet. 1 2 3 4 5 j k l m n strongly agree

strongly disagree n n j j k k l l m m

j j k k l l m m n n

18. You feel using / navigating through the website easy and convenient. 1 2 3 4 5 j k l m n strongly agree

strongly disagree n n j j k k l l m m

j j k k l l m m n n

19. Please rank the following features from most to least important (1- Most Important, 8 Least Important): Payment method j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n Delivery method j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n Option of Timeliness of setting own delivery price while buying j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n

1 2 3 4 5 6 7 8

Option for User entering into accessibility an auction 1 2 3 4 5 6 j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n

Ease regarding website interface j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n

Greater product range j k l m n j k l m n j k l m n j k l m n j k l m n j k l m n

7 8

j k l m n j k l m n

j k l m n j k l m n

j k l m n j k l m n

j k l m n j k l m n

20. Check the feature that would encourage you for online transaction: * c d e f g Interface connected with mobile phone c d e f g Pre-paid card c d e f g Easier access to internet c d e f g Other:

21. Do you have any suggestion or opinion regarding E-commerce?

5

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