2012

Design Guide for Cisco IP Telephony 2012

Design Guide for Cisco IP Telephony

Cisco Unified Communications
Technical tasks for pre and post-sales. Guides to choose hardwares, softwares and to select the right part numbers. Showing settings and describing activities of daily operation.

Rafael Moreira de Carvalho Souza CIMCORP 17/02/2012

Design Guide for Cisco IP Telephony 2012

Design Guide for Cisco IP Telephony

Rafael Carvalho Senior Network Analyst CIMCORP

Design Guide for Cisco IP Telephony 2012

Graduated in Telecommunications Engineering University FUMEC

Cisco CCVP ITIL v3 Foundation IPv6 Forum Certified Network Engineer (Silver) Cisco CCNA Voice Cisco CCNA Cisco IP Communications Express Especialist Cisco IP Contact Center Express Specialist Cisco Express Foundation Field Specialist

Design Guide for Cisco IP Telephony 2012

Contedo
1. 2. Cisco IP Telephony - Unified Communications ..................................................................... 5 Specification of hardware, software and licenses ................................................................ 6 2.1. 2.2. 2.3. Licensing using Cisco Unified Work Space License ............................................. 6 Packages for Cisco Unified Workspace Licensing: ............................................... 8 Knowing the Cisco Unified Communications Manager Users Applications .... 10

2.4. Using Cisco Dynamic Configuration Tool / Choosing the Product Number and getting the Price List............................................................................................................. 11 2.4.1. 2.4.2. 2.4.3. 2.5. 2.6. 2.7. CUWL Standard Product Number.................................................................. 11 Product Number para CUWL Professional .......Error! Bookmark not defined. Passos para aditivo(addon) de usurios. .........Error! Bookmark not defined.

Selecionando o roteador de voz (gateway) e seus componentes .................... 26 Product Number de Servidores (Media Convergence Server) .......................... 31 Product Number de servidores UCS para UC ..................................................... 33

Bibliografia .................................................................................................................................. 35

Design Guide for Cisco IP Telephony 2012

1. Cisco IP Telephony - Unified Communications

A telefonia IP utiliza uma rede de dados IP para fornecer comunicaes de voz a toda a empresa, o que significa que no necessrio um PBX e rede de voz separados. Contudo, a telefonia IP permite a uma organizao migrar de forma elegante da sua rede PBX existente para a telefonia IP sem interrupes para os utilizadores. A telefonia IP um componente chave da arquitetura para Vdeo, Voz e Integrao de Dados da Cisco (AVVID). Esta convergncia de servios de comunicao de dados, voz e vdeo numa nica rede traz consigo as vantagens de custos de capital mais baixo, procedimentos de suporte ou configurao simplificados e maior integrao de locais remotos e escritrios nas instalaes de rede da empresa. Uma das principais vantagens da convergncia assenta nas aplicaes que passam a estar disponveis para os utilizadores. Por exemplo, a disponibilizao de servios de lista telefnica e web diretamente num telefone; mensagem unificada (unified messaging) que significa que se pode aceder aos e-mails atravs de um telefone ou s mensagens de voz atravs do e-mail; a implementao de um Contact Center completo em que os clientes podem contactar uma organizao atravs da web, do telefone, e-mail, fax, formulrios da web, etc. O cliente beneficia com a possibilidade de escolher um mtodo de comunicao com maiores nveis de servio enquanto que o contact center beneficia de custos mais baixos, melhor desempenho dos agentes e de uma maior lealdade dos clientes. http://www.cisco.com/web/PT/empresas/st/it/index.html - Telefonia IP

Design Guide for Cisco IP Telephony 2012

2. Hardware, software and licenses specification

2.1. Licensing using Cisco Unified Work Space License

Sizing the number of users: UCSS (Unified Communications Software Subscription) is the number of software licenses based on number of users. To size the right number of users for Cisco UCM (Unified Communications Manager) or UWL (Unified Workspace Licensing) that will require licenses to use telephony services, simply add up the number of users plus the number of devices in public spaces. Sample 1: A customer has 1,000 employees working in the office and other 200 remote employees. They all have voicemail and occasionally working in the office. In addition, the customer will have 150 devices in public spaces such as hallways, reception, kitchen, fax and meeting room. In this case, the customer will need to purchase UCSS for 1,000 office employees + 200 remote employees + 150 devices in public spaces = 1350 users. Sample 2: A customer has 500 employees working in office others 100 employees are executives with IP phones and softphones, working from home. In addition, this customer has 80 devices in public spaces. In this case the customer will purchase UCSS for 500 employees + 80 devices in public spaces = 580 users. A hotel with 300 employees, 100 of these employees will not have IP phones. This hotel has 500 rooms, each with two phones (an IP phone and a wireless analog phone). In addition, the hotel has 200 phones in public places like meeting rooms, reception and FAX. In this case the customer will need to purchase UCSS to 200 employees who will use the telephony services + 500 users (each room is considered one user, not two!) + 200 devices in public spaces = 900 users.

Design Guide for Cisco IP Telephony 2012

Brief history of Cisco Communication Manager licensing mode :

Device Licensing (up to Cisco Communications Manager 7.1.4 ) Licensing DLU ( Device License Unit) Sample.: Server Software licenses (5+ servers) + DLUs (6 categories)

User Connect Licensing UCL (Cisco Communications Manager 7.1.5 or greater) User Based Licensing a la carte (By user + service type) Cisco Unified Workspace Licensing CUWL (Cisco Communications Manager 7.1.5 or greater) User Based Customized to fit different types of services. Available in the following editions: Business Edition Entry Edition Standard Edition Professional Edition http://www.cisco.com/en/US/products/ps9156/index.html

Design Guide for Cisco IP Telephony 2012

2.2. Cisco Unified Workspace Licensing Packages:

Standard Edition: Unified Presence Server, desktop applications (Cisco Jabber for Mac, CUPC, CIPC,
WebEx Connect, CUCI Connect or CUCILYNC), instant messaging application for Smartphone (Jabber IM for Blackberry, Cisco Mobile - for Nokia), Single Number Reach, Cisco Unified Mobility, Cisco Unity Connection, Cisco Intercompany Media Engine, 2 licenses for users ( one to hard phone and another to soft phone)

Professional Edition: All standard services plus UC application for smartphones, MeetingPlace,
Contact Center Express and Cisco Unified Communications Manager Session Management Edition.

Entry Edition: add-on only, package to add users with basic telephony services into Standard and
Professional packages. The entry users have one license for one physical phone or one license for IP Communicator with Extension Mobility services. For more information: cisco.com/go/cuwl

Design Guide for Cisco IP Telephony 2012

Design Guide for Cisco IP Telephony 2012

2.3. Knowing the Cisco Unified Communications Manager Users Applications

Cisco Jabber (Application with instant messaging, voice and video for Android Smartphone, iPad, iPhone, Cisco Cius)

Cisco IP Communicator (Soft phone for Windows)

Cisco Personal Communicator (Application with instant messaging, voice and video for Windows)

Design Guide for Cisco IP Telephony 2012

2.4. Using Cisco Dynamic Configuration Tool / Choosing the Product Number and getting the Price List The following information will only illustrate how to quantify the licenses for Cisco UC services. In practice, this information will vary in each case, depending on the types of services that will be deployed, project size, number of telephones, user profiles, etc 2.4.1. CUWL Standard Product Number Through a tool called Cisco Dynamic Configuration Tool we can find the PNs (Product Numbers) of all Cisco products, check the price list of each device and size them. Hereafter, we will look for some PNs for CUWL, select the right packets, and show how to size item by item of these packages. On our first sample we will make the design of one CUWL Standard package for an environment with 500 users. In this package all 500 users will have access to services as: Presence, Voice-mail, and Mobility, install applications on their desktops as Jabber, Personal Communicator, IP Communicator. We will select 25 licenses for devices in public spaces and 25 licenses for analog devices. Licenses to a cluster with 3 CallManager 8.6 for MCS-7935 servers. One license to EMI for MCS-7925 server. Two Unity Connection servers for MCS-7935 with a license for Speech Connection. The presence service selected will be the Cisco Presence and will be defined how many licenses will be used for applications as IP Communicator, Personal Communicator, Jabber. The sum of these values should be equal to the total users defined at the beginning. In this case, 500 users. In the end, it generates a list of all products and price list.

Link to Cisco Dynamic Configuration Tool:

http://www.cisco.com/web/ordering/or13/or8/ordering_ordering_help_dynamic_configuration_tool_launch.html

Searching for Product Number starting with CUWL will list with all packages available for Unified Workspace Licensing

Design Guide for Cisco IP Telephony 2012

In this sample we selected the CUWL Standard Product Number (CUWL-LIC-STD-K9)

When you select the tab "Select Options" appears the configuration options for the selected package.

Number of users that will have phone services covered by the CUWL Standard, in this case, 500 users. This value must be the same in several entries which will be performed in the next steps.

Selecting the period for technical support to the CUWL package. This value must be equal to the number of users informed at the start of our setting.

Design Guide for Cisco IP Telephony 2012

Number of phones in public spaces (they will not have access to advanced services such as mobility, voicemail, etc. It will only make and receive calls). After was selected the period for technical support.

Selected the version and number of servers that will be installed the Cisco Callmanager.

Select the number of servers that will be installed the EMI service.

Select which voicemail service will be used (Unity or Unity Connection), version and quantity of each server.

Design Guide for Cisco IP Telephony 2012

It is not necessary to enter information in this field, unless when will be necessary to put additional voicemail users beyond the 500. We will enter values here only to verify the suggested corrections of Cisco Configuration Tool.

Choose if will add or not the optional solution Speech Connection for Unity Connection and its quantity

Choose which presence solution (IM - instant messenger) will be purchased (Cisco Presence or CloudIM )

Design Guide for Cisco IP Telephony 2012

Select the version of the Cisco Presence and the quantity of servers. We will enter with a wrong value just to check suggested corrections of Cisco Configuration Tool. The maximum are three servers.

Quantity of each Instant Messenger application for desktops. The sum of the values must be equal the total number of user informed at the beginning of the configuration. In this case, 500 uses.

Quantity of softphone IP Communicator, Cisco CUVA (softwate to integrate desktop cameras with the voice network) and users using Lync. The sum must be the total number of users informed at the beginning of the configuration. In that case, 500 uses.

Design Guide for Cisco IP Telephony 2012

When you have finished configuration then press the Check Configuration and wait for verification. If there are any error will appear one popup with suggested corrections.

Suggested corrections for our case:

: Suggested corrections informs that up to 3 servers allowed to Cisco Presence. In the previous configuration we informed 500. Adjust the value for the proper number and check settings again (check configuration).

Other suggested correction is related to the additional users information in voice mail services (Unity Connection). We can reset this value because we will not have additional users. Check settings again (check configuration).

Design Guide for Cisco IP Telephony 2012

At the end of the sizing, we have all the information to buy licenses and medias to install the IP Telephony services of CUWL Standard package.

Design Guide for Cisco IP Telephony 2012

2.4.2. CUWL Professional Product Number

The configuration of CUWL Professional follows the same steps of the Standard, but we must make the selection of applications for smartphones, web conference, audio and video conferencing and contact center services. Next, We'll do the setting for 30 users of professional package.

Selected the Workspace package Licesing Professional. (We will skip steps similar to the Standard showing only the additional configurations)

Added 30 users with professional license and selected the period for technical support to the CUWL package.

Design Guide for Cisco IP Telephony 2012

Amount of each voice application for smartphones (Android, iPhone and Nokia). The sum of the amounts must be equal to the quantity of professional users.

Selected the web conferencing service.

Selected software for MeetingPlace (audio, video conference)

Selected the Contact Center Express version.

Design Guide for Cisco IP Telephony 2012

2.4.3. Steps to additive (addon) users The following case is used only to request licenses for new users (addon). Well show the addition of 30 professional users. The next steps are similar for the other packages (and ENTRY STAND).

Selected the product number to add Professional users

Chosen the number of professional users.

Selected the period for technical support.

Design Guide for Cisco IP Telephony 2012

Selected the voice messaging system (Unity Connection in this case)

Selected the presence service (Cisco Presence)

Selected the Cisco Presence version

Design Guide for Cisco IP Telephony 2012

Chosen the amount of license for each presence application. Must match the numbers of professional users, 30 in this case.

Quantity of softphone IP Communicator, Cisco CUVA (softwate to integrate desktop cameras with the voice network) and users using Lync. The sum must match the numbers of professional users, 30 in this case.

Quantity of voice applications to mobile phones (Android, iPhone, Nokia). The sum must match the numbers of professional users, 30 in this case.

Design Guide for Cisco IP Telephony 2012

Selected the web conference service.

Select the type of technical support.

Design Guide for Cisco IP Telephony 2012

Selected the Meeting Place version.

Selected the Contact Center Express version.

Design Guide for Cisco IP Telephony 2012

Selected the total amount of users after this adition.

The values related to amount of users for each CUWL package will vary from environment to environment. A study should be done to reach the right number of users for each package (PRO, STAND, ENTRY). Only with this information in hand we will be able to use the Cisco Configurator properly.

Design Guide for Cisco IP Telephony 2012

2.5. Selecionando o roteador de voz (gateway) e seus componentes

A prxima etapa ser usar o Dynamic Configuration Tool para configurar o roteador que ser usado como gateway de voz entre a rede pblica de telefonia e o site de telefonia IP. No exemplo a seguir vamos configurar um Cisco 2911 com duas interfaces E1.

Para comear faremos uma busca por Product Family Cisco 2900 Series ISR conforme a figura abaixo.

Lista dos pacotes de configurao para roteadores da srie 2900.

No exemplo iremos selecionar o Cisco 2921 com pacote de voz(bundle) que inclui uma placa PVDM3-32 e licena para servios de UC.

Design Guide for Cisco IP Telephony 2012

A PVDM3-32 tem DSP suficiente para levantar 30 canais de voz E1. Como sero duas interfaces E1 teremos que adicionar mais um PVDM para conseguirmos habilitar os 60 canais de voz dos dois links E1.

Selecionando o tipo e verso do software IOS.

Selecionado as facilidades de UC para a IOS.

Selecionando a quantidade de licenas para ramais que sero registrados no roteador, em caso de falha do servidor de Callmanager.

Design Guide for Cisco IP Telephony 2012

Selecionando interface VWIC3-2MFT-T1/E1 para receber os 2 circuitos E1 do projetado para o cliente.

PVDM adicional, para conseguirmos DPS para habilitar 60 canais de dos 2 circuitos E1 alm de poder ser usado como recursos para conferncia, transconde, MTP, etc.

Para fazer o correto dimensionamento de DPS use a ferramenta da Cisco chamada DSP Calculator no link http://www.cisco.com/cgi-bin/Support/DSP/dsp-calc.pl (necessrio ter CCOS da CCO).

Design Guide for Cisco IP Telephony 2012

Selecionando o tipo de fonte de energia.

Selecionar os cabos e quantidade. No caso 2 cabos para interface E1.

Design Guide for Cisco IP Telephony 2012

Configuraes finais e verificao.

Sugesto de configurao informou que nos esquecemos de adicionar o adaptador para os mdulos de rede das interfaces E1 e selecionar o tipo de licena. Feito os ajustes, vamos verificar as configuraes (check configurations).

Para procurar mais informaes a respeito de outros roteadores Cisco acesse: www.cisco.com/go/isr

Design Guide for Cisco IP Telephony 2012

2.6. Product Number de Servidores (Media Convergence Server)

Nesta etapa iremos verificar como escolher os hardwares onde sero instalados as aplicaes de UC como o CallManager, Unity, Presence, entre outros. O servidores MCS disponveis pelo Cisco Configuration Tool so Cisco 7800 Series Media Convergence Server.

No Dynamic Configuration Tool, fazendo uma busca por Product Family Cisco IP Telephony Solutions, teremos a lista de MCS disponveis para dimensionamento. Faa a escolha dos servidores para cada aplicao (Callmanager, Unity, Presence,etc). No exemplo faremos para um servidor de Callmanager modelo MCS7935.

Identificamos os modelos de MCS para Cisco Unified Communication Manager.

Selecionando o cabo de fora e verificando as configuraes (check configurations).

Design Guide for Cisco IP Telephony 2012

Neste Product Number esto includos alm do CallManager 8.6, a mdia para instalao do Cisco Contact Center Express e o software de Monitoramento com suas respectivas licenas de demonstrao por um tempo determinado. Na configurao que fizemos para o Workspace License j esto includas todas as licenas e mdia de instalao, portanto nesta etapa s necessrio se preocupar com o dimensionamento do hardware correto. Para mais informaes sobre dimensionamento do sistema de telefonia procure a documentao Cisco Unified Communications System 8.x SRND

Design Guide for Cisco IP Telephony 2012

2.7. Product Number de servidores UCS para UC

As novas verses das aplicaes de Unified Communications tem suporte instalao em ambientes virtualizados usando servidores Cisco UCS. Vamos fazer a configurao de exemplo usando o servidor Cisco C210M2. Para comear faremos uma busca por Product Family UCS C210 M2 Rack Server, como demonstrado na figura abaixo.

Iremos selecionar o UCS-C210M2-VCD2 como nosso hardware, onde iro rodar as mquinas virtuais com CallManager, Unity, TFTP, Etc.

E Exemplo de soluo de Cisco Unified Communications em ambiente virtualizado (Cisco UCS Cisco Unified Computing System)

Design Guide for Cisco IP Telephony 2012

Exemplo de distribuio das aplicaes de UC virtualizadas.

Neste exemplo usamos apenas dois hardwares (UCS C210) para rodar 8 mquinas virtuais. Caso o mesmo servio fosse feito usando servidores MCS, seriam necessrios 8 hardwares MCS para instalao de cada um dos servios. Este um exemplo simples de virtualizao, usando Cisco Unified Computing System, para saber mais a respeito do servio de UCS visite o site : www.cisco.com/go/ucs

Design Guide for Cisco IP Telephony 2012

Bibliografia
Cisco. (s.d.). Cisco Unified Workspace Licensing. Acesso em 09 de 02 de 2012, disponvel em Cisco: http://www.cisco.com/en/US/products/ps9156/index.html Cisco. (s.d.). What is a Cisco Unified Communications Software Subscription User? Acesso em 09 de 02 de 2012, disponvel em Cisco: http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downl oads/ucss_user.ppt