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Microsoft System Center 2012 cloud and datacenter management solutions provide a common toolset for your private and public cloud applications and services to help you deliver IT-as-a Service to your business. Microsoft System Center Service Manager 2012 helps standardize service delivery across your organization by:
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Enabling IT to deliver flexible selfservice experiences so application owners can request private cloud capacity to deploy their services. Integrating people, processes, and knowledge across enterprise infrastructure and applications. Standardizing datacenter processes using workflows built around industry best practices.
Templates and workflows help you more easily author and publish service offerings that align with your organizations business processes.
www.microsoft.com/systemcenter/ servicemanager
Enables self-service requests for private cloud infrastructure Using Service Manager 2012, you can accommodate the private cloud infrastructure requirements of your line-of-business application owners:
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Provision and allocate pooled infrastructure resources to your internal business unit IT (BUIT) organizations based on their requirements submitted through the Service Manager 2012 portal. Specify service-level agreements (SLAs) with different tiers of availability such as platinum, gold, or silver for infrastructure resources.
This empowers BUIT application owners and end users to request datacenter capacity to host their applications in selfservice modeincluding the flexibility to request additional capacity as business demands increase. Delivers self-service business intelligence To help you stay on top of your business be it operational SLAs or business intelligenceService Manager 2012:
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Process Workflow
Workflows
Makes self-service reporting simple through easy-to-use dashboards. Offers a comprehensive view of IT from the data warehouse by pulling data from multiple enterprise data sources, including from other System Center components, Active Directory, and SAP. Integrates with Microsoft Office to enhance your ability to customize operational and business service reports. Service Manager 2012 integrates people, processes, and knowledge. Offers deep integration with System Center components Service Manager 2012 builds in two new connectors for System Center 2012 components, Orchestrator and Virtual Machine Manager.
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The Orchestrator Connector supports the fulfillment of service requests through process automation capabilities such as runbook execution. The Virtual Machine Manager Connector imports library data such as virtual machine and service templates into the Service Manager 2012 CMDB, so end users can request service offerings in selfservice mode.
Service Manager 2012 makes it easy to set up your CMDB so it can import data automatically from such sources as Active Directory and System Center 2012 Configuration Manager. If you are managing a private cloud, the CMDB can track various configuration items such as virtual machine templates, application service templates, virtual machines, physical hosts, and application services.
Facilitates IT GRC commitments The System Center Governance/Risk/Compliance (GRC) Process Management Pack:
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Enables Service Manager 2012 to translate complex regulations and standards into authoritative control objectives for your compliance program. Defines the manual and automated control activities that need to be in place for such Microsoft technologies as Windows Server and key workloads like Microsoft Exchange Server. Automates ongoing validation of those activities and demonstrates proof of compliance through reporting and audit trails.
2011. This data sheet is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.