Citizen's Charter

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The LGU Garcia-Hernandez Citizens CharterA Guidebook on Municipal Government Services
Republic of the Philippines

Province of Bohol
Municipality of Garcia-Hernandez OFFICE OF THE MAYOR
Foreword
The Municipal Ordinance Number C-001 also known as The Code of Administrative Ordinances of the Municipality of Garcia-Hernandez, Bohol, Philippines which was enacted on November 30, 2005 was a landmark legislation which affirmed the Local Government Units commitment towards the improvement of local governance and administration most importantly in the field of public service. On August 2007, almost two years after its adoption, the local executive office formulated a Procedures Manual on Public Service Delivery. The manual includes workflow charts complete with service pledges per office. It was also on the same year that the Environmental Management System [EMS] Manual and Procedures Manual was crafted. The three documents were instrumental not only in the improvement of the work procedures but also in identifying the environmental impacts and aspects that were brought-in from rendering service. The continued implementation of the aforesaid procedures was, indeed, a milestone. Republic Act 9485 also known as the Anti-Red Tape Act of 2007 provides the LGU GarciaHernandez with greater opportunity not only in reviewing the efficiencies of the said procedures but most importantly the creation of a Citizens Charter: a charter that will enhance and improve the service delivery far more faster and wider as well as create a strong capability build-up on the local manpower pool. Initiatives that provide and guide local government capability-building for its effective implementation is an imperative. The skill and the capability of the Local Government Units: the municipality in this behalf which serves primarily as a general purpose government for the coordination and delivery of basic, regular and direct service, in using them into their full advantage, are vital in this said effort. The Citizens Charter as a guidebook will lead the clients via specific procedures on how to avail the service in an approximate time frame as well as identify the responsible persons to be approached to. In this manner the accountability and transparency of the service delivery system of the municipality are measured and determined. The feedback mechanism of the services which is client-based was purposely crafted for the sustainability and improvement of the system. Let us all join together in achieving a more effective, efficient and transparent service delivery.
Myrna Naldoza-Schreurs
Municipal Mayor
ii
iii
VISION STATEMENT
A Local Government Unit with a more efficient, transparent and accountable public service delivery, committed to an investment-friendly environment and steadfast in combating red tape in government.
MISSION STATEMENT
To consistently work for the institutionalization of bureaucratic reforms that will ensure effective delivery of public goods and services, create a strong capability build-up on and build a trustworthy service provider-client relationship.
TABLE OF CONTENTS
FOREWORD of the Local Chief Executive
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i ii iii
SB RESOLUTION adopting the Garcia-Hernandez Citizens Charter --MUNICIPAL VISION AND MISSION ----------------------------------------
SERVICE PLEDGES AND FRONTLINE SERVICES Executive Services ---------------------------------------------------------------SB/Legislative Services -----------------------------------------------------------------------------1-17 18-21 22-33 34-58 59-62 63-78 79-82 83-85 86-101 102-109 110-112 113-117
Municipal Planning and Development Services Municipal Engineering Services
-----------------------------------------------
Municipal Treasury Services --------------------------------------------------Local Civil Registry Services ---------------------------------------------------Municipal Assessors Office Services Municipal Accounting Office Services Municipal Agriculture Services -----------------------------------------------------------------------------
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Municipal Health Office Services ------------------------------------------------Municipal Budget Office Services --------------------------------------------------------
Municipal Social Welfare & Development Office Services
DIRECTORY
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118-120 121
FEEDBACK FORM --------------------------------------------------------------------
The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services
SERVICE PLEDGE OF THE EXECUTIVE OFFICE

We commit to provide our clients with the following frontline services:
ACTIVITY Preparation of Mayors Permit and Business Permit PERSON RESPONSIBLE Mrs. Maura C. Bacangoy Mrs. Letecia J. Galendez Ms. Marilyn C. Ranario Mrs. Teresa G. Apolinar Mr. John G. Ochavillo Mrs. Letecia J. Galendez
Preparation of Certifications, Recommendations, Endorsements and other Official Documents Preparation of Travel Orders Facilitate SPES programs with DOLE Action on Appointments/Job Orders Solemnize Civil Marriage Preparation and Certifications of Personnel Records Review/Approved Ordinance/Appropriation Ordinances/Resolution Provide counseling to walk-in client Prepare and review affidavits
Mrs. Grace Y. Ranario Ms. Marilyn C. Ranario Mrs. Maura C. Bacangoy Mayor Myrna N. Schreurs Mayor Myrna N. Schreurs Or her designate Mayor Myrna N. Schreurs Mrs. Maura C. Bacangoy
Mayor Myrna N. Schreurs
Mayor Myrna N. Schreurs Mr. Aquiles O. Aclan Mrs. Maura C. Bacangoy Mrs. Letecia J. Galendez Mrs. Maura C. Bacangoy Mrs. Teresa G. Apolinar Mr. Aquiles O. Aclan Mrs. Letecia J. Galendez Mrs. Maura C. Bacangoy
Review vouchers and/or payrolls
Prepare/Process vouchers
Prepare bidding documents/Receive minutes of bidding
Mrs. Maura C. Bacangoy Ms. Marilyn C. Ranario Mr. Aquiles O. Aclan Mr. Alfredo Dajalos Mrs. Letecia J. Galendez
Mr. John G. Ochavillo Mrs. Teresa G. Apolinar
Hon. Myrna N. Schreurs

Municipal Mayor
SERVICE PLEDGE OF THE EXECUTIVE OFFICE

ACTIVITY
Canvass/procure office supplies and materials Acknowledgement of personnel/written complaint Action of personnel/written complaint
PERSON RESPONSIBLE
Mrs. Maura C. Bacangoy Mrs. Letecia J. Galendez Mrs. Maura C. Bacangoy Mayor Myrna N. Schreurs
Mayor Myrna N. Schreurs
Register job seekers Issuance of Certification of Appearance
Mrs. Grace Y. Ranario
Mrs. Grace Y. Ranario
Receiving official documents
Mrs. Maura C. Bacangoy Mr. John G. Ochavillo
Releasing official and EMS documents Scheduling of trips on emergencies/medical referrals and other services Scheduling of Bookings on Tourism Facilities and other government facilities General Information and Feedbacking EMS Program Referrals
Mrs. Maura C. Bacangoy
Mrs. Maura C. Bacangoy Mr. John G. Ochavillo Mr. Alfredo A. Dajalos
Mrs. Maura C. Bacangoy
Ms. Marilyn C. Ranario
Mr. John G. Ochavillo
Mrs. Maura C. Bacangoy Ms. Marilyn C. Ranario Mr. Aquiles O. Aclan Mr. Alfredo A. Dajalos Mrs. Letecia J. Galendez
Mr. John G. Ochavillo Mrs. Teresa G. Apolinar
Hon. Myrna N. Schreurs

Municipal Mayor
EXECUTIVE SERVICES
Securing Mayors Clearance and Certificate of Good Moral Character

ABOUT THE SERVICE
INDIVIDUALS NEED to secure a Mayor's Clearance before they can apply for a job. People seeking employment are sometimes also required to secure the same. This is especially true of applicants to the Philippine National Police (PNP). Renewal/New Application of Blasters License also requires individuals to submit the same.
2nd floor, Municipal Hall
MAYORS OFFICE
MBO
LCR
SB SESSION HALL
MAYORS OFFICE
For more information, please contact: Myrna N. Schreurs, Municipal Mayor, Maura C. Bacangoy, Chief of Staff Telephone No. (038) 532-5035 or TeleFax: (038) 5325034
Some local and overseas employment establishments/ agencies require their clients/recruits to secure a Mayors Clearance and Certificate of Good Moral Character before they are allowed to apply.
These documents can be secured from the Mayors Office.
REQUIREMENT(S)
For Mayors Clearance: Original Copy of Police Clearance Original Copy of Barangay Clearance Latest Community Tax Certificate/cedula (CTC) Official Receipt from the Municipal Treasurer's Office For Certificate of Good Moral Character: Barangay Certification (stating that the client is a resident of the barangay and has no derogatory records) Official Receipt from the Municipal Treasurer's Office
FEES
Mayors Clearance Record and Reference Purposes For firearms application Oversees Employment/passport/visa For Securing Blasters Permit Transport of Large cattle per head and all animals Transport of Logs, lumber and marine products Transport of Fieldstone, sand, gravel and mineral ores Certification P 25.00 P 300.00 P 100.00 P 25.00 P 50.00 P 150.00 P 10.00/cu.m. P 25.00
5 HOW TO AVAIL OF THE SERVICE
IT WILL T AKE YOU

1. Filing/Recording of Request Submit documents required to the receiving clerk or employee-incharge.
IT WILL T AKE YOU
PLEASE APPROACH
MAURA C. BACANGOY
License Officer 1
LETECIA J. GALENDEZ 2 minutes

MO Aide
TERESA G. APOLINAR
Administrative Aide II
GRACE Y. RANARIO
MO Aide
2. Preparation of Clearance or Certification MO staff prepares the Clearance or Certification.
LETECIA J. GALENDEZ
MO Aide
JOHN G. OCHAVILLO 5 minutes

PDO 1/Executive Secretarydesignate
AQUILES O. ACLAN
Administrative Aide III
TERESA G. APOLINAR
3. Approval of Municipal Mayor Municipal Mayor approves the Clearance or Certification. 2 minutes
MYRNA N. SCHREURS
Municipal Mayor (Or Authorized Signatories)
4. Release of Clearance or Certification The Clearance or Certification is released to the client. Client leaves 1 copy with the Records Section for file.
MAURA C. BACANGOY
License Officer 1
LETECIA J. GALENDEZ
MO Aide
3 minutes TERESA G. APOLINAR

GRACE Y. RANARIO
MO Aide
Securing Business Permit

ABOUT THE SERVICE
CORPORATIONS, groups and other entities who shall conduct business and trade within the municipality need to be issued with a Mayors Permit. One line of business activity does not become exempt by being conducted with some other business or activity for which the permit fee has been paid.
MAYORS OFFICE MBO
LCR
SB SESSION HALL
These documents can be secured from the Mayors Office.
MAYORS OFFICE
REQUIREMENT(S)
For Business Permit (New):
Business Name (Dept. of Trade and Industry) SSS clearance Barangay Business Clearance Certificate of Occupancy (Municipal Engineering Office) Residence Certificate of Corporation Latest Community Tax Certificate/cedula (CTC) Fire Inspection (Bureau of Fire Protection) Environmental Compliance Certificate (ECC) Vicinity/Location Map Official Receipt from the Municipal Treasurer's Office
FEES
a. For manufacturers, assemblers and processors (per schedule of tax/fee) b. Wholesalers, distributors, General Merchandisers c. Retailers, dealers, repackers d. Exporters of non-essential commodities e. Exporters of essential commodities f. Coffees, cafeterias and eateries g. Installation /distribution of water, light, power, communication, entertainment and information facilities
300.00 250.00 200.00 250.00 500.00 200.00
1,000.00
7
i. Commercial, Rural Savings Banks: i.1. Main/Principal Office i.2. Each Branch Office i.3. Rural Bank j. Privately-owned markets, parks, cemetery k. Real Estate Dealers l. Lending Investors/Institution: l.1. Principal Office l.2. Each Branch Office m. Pawnshop/money shops n. Finance and Investment Companies: n.1. Principal Office n.2. Each Branch Office o. Amusement Places: o.1. Day, night clubs, cocktail lounge/bar, dance hall o.2. Cockpit o.3. Bath house, resort and similar places o.4. Beerhouse/Karaoke/VCD Pubs o.5. Skating rink, bowling alley, golf link and others o.6. Billiard and Pool Halls: o.6.1. First Table o.6.2. Each additional table o.7. Theater, cinema/video houses: o.7.1. Air conditioned o.7.2. Non-air conditioned o.8. Feria and other Fun Houses: [Plus: Amusement Fee of 1% of gross sales or receipts] p. Rental of Amusement Devices q. Peddlers: q.1. On 4-wheeled vehicle q.2. On 2-3 wheeled vehicle q.3. On foot 5,000.00 4,000.00 3,000.00 10,000.00 5,000.00
3,000.00 2,000.00 600.00
5,000.00 3,000.00
800.00 600.00 500.00 300.00 800.00 100.00 50.00 500.00 200.00 50.00/day
200.00
200.00 100.00 50.00
r. Location filming, video coverage for commercial movies/advertisement r.1. Documentary filming s. Promoters, sponsors, talent scouts, recruitment agencies t. Occupancy of building for commercial/industrial purposes t.1. Apartment/house for rent u. Individual Person offering services v. Permit Fee to Cut Trees (Pre-requisite before issuanceBrgy. Clearance) v.1. Full-grown coconut tree v.2. Mahogany, Gemelina & other trees not restricted for cutting by DENR
800.00 400.00 200.00 300.00 250.00 100.00
25.00 75.00
8
w. Permit Fee to Transport: (With appropriate Clearances) w.1. Lumber w.2. Plants w.3. Animals, Fowl and others x. For storing flammable, highly combustible substances, explosives: x.1. Gasoline, diesel fuel, kerosene, Liquefied Petroleum Gas [LPG] and similar products x.2. Cinematograph, celluloid, calcium carbide x.3. Wax, refine and similar products x.4. Coal deposits x.5. Pyrotechnics [Firecrackers and similar gunpowder products] y. Conduct of Group Activities (Every occasion not more than 24 hrs.): y.1. Benefit dance, stage presentations, beauty/popularity contests y.2. Bingo socials y.3. Races, athletic competition z. Excavation made on roads or streets [Government entities exempted] za. Mahjong Parlors: za.1. First table za.2. Every additional table zb. Transient Buyers: zb.1. Of large cattle zb.2. Of hogs / chicken zb.3. Of farm produce zc. Permit Fee on buyer/dealer of: zc.1. Copra, sugar, salt, others Domestic Trading International zc.2. Lumber, cement, other construction materials
100.00 75.00 50.00
400.00 300.00 250.00 200.00 300.00
100.00 150.00 100.00 100.00
200.00 100.00
500.00 200.00 100.00
150.00 1,000.00 0.25/piece 200.00
9 HOW TO AVAIL OF THE SERVICE Follow These Steps

1) Fill-out Business Permit Application Form attached with the following requirements: Barangay Clearance, Certificate of the SSS Coverage and DTI Accreditation Submit application and requirements to the receiving clerk or employee-in-charge. 2) Assessment/Review of submitted application and requirements 1 minute MO staff assesses/reviews submitted application and requirements
IT WILL T AKE YOU PLEASE APPROACH
MAURA C. BACANGOY
License Officer 1
LETECIA J. GALENDEZ 3 minutes

MO Aide
MARILYN C. RANARIO
HRMA
MAURA C. BACANGOY
License Officer 1
LETECIA J. GALENDEZ
MO Aide
MARILYN C. RANARIO
HRMA
3) If not complete. MO staff advises to furnish/complete lacking requirements
MAURA C. BACANGOY
License Officer 1
1 minute
LETECIA J. GALENDEZ
MO Aide
MARILYN C. RANARIO
HRMA
4) If complete: Endorsement of Municipal Mayor Municipal Mayor affixes signature in the First Endorsement form. MYRNA N. SCHREURS 1 minute
5) Other signatories of the First Endorsement Form: Submit application and requirements to the Municipal Health Officer, Philippine National Police and Bureau of Internal Revenue
DR. ENRIQUETO L. ACENAS

Municipal Health Officer
3 minutes
PSINSP. GEORGE S. CAA

Chief of Police
MS. BILLY REAL

BIR Local Revenue Officer
10
6) Payments Pay License Fee and Tax Dues at the Municipal Treasurers Office together with the Business Permit Application Form and requirements. Ask for Official Receipt/s.
3 minutes
LOCAL COLLECTION OFFICER/S

Municipal Treasurers Office
7) Submit Official Receipt/s together with the Business Permit Application Form and requirements to the receiving clerk or employee-in-charge. License Officer 1 affixes her signature.
MAURA C. BACANGOY
License Officer 1
1 minute
LETECIA J. GALENDEZ
MO Aide
MARILYN C. RANARIO
HRMA
8) Approval of the Municipal Mayor MYRNA N. SCHREURS Municipal Mayor approves the business permit application by affixing her signature. 2 minutes
9) Retaining of one (1) copy of Business Permit Receiving clerk, employeein-charge or the License Officer 1 retains one (1) copy of the approved Business Permit before the applicant/client is given with his/her copy. Municipal Mayor approves the business permit application by affixing her signature.
MAURA C. BACANGOY
License Officer 1
LETECIA J. GALENDEZ
MO Aide
1 minute
TERESA G. APOLINAR
GRACE Y. RANARIO
MO Aide
10) Client receives the Business Permit
11
Availing of public customer assistance

ABOUT THE SERVICE
RESIDENTS and clients may request the Mayors Office for referral, recommendations, endorsements or communications. Public Customer Assistance cover the following areas:
MAYORS OFFICE
MBO
LCR
SB SESSION HALL
MAYORS OFFICE
Endorsement of Financial-Medical For more information, please contact: Myrna N. Schreurs, Assistance Municipal Mayor, Maura C. Bacangoy, Chief of Staff Job Recommendations Telephone No. (038) 532-5035 or TeleFax: (038) 532Endorsement on Resolutions of 5034 Projects/Activities Affidavits Certifications for Treasury Bonds of Barangay Officials Each of these services requires separate requirements.
REQUIREMENT(S)
For Job Recommendations Complete Bio-data or Curriculum Vitae Barangay Clearance Police Clearance Past employment records Other relevant documents For Financial-Medical Assistance Proof of Billing Any other proof of indebtedness Medical Records Endorsement on Resolutions of Projects of Public Interest Letter-request and rationale Copy of Resolution Affidavits Personal appearance of client Local Registry Office records Other relative documents Certifications for Treasury Bonds of Barangay Officials Latest Community Tax Certificate/cedula (CTC) Letter request of the Punong Barangay
FEES
a. Affidavit fee
25.00
12
How to avail of the service
Follow These Steps

1. Filing/Recording of Request Submit request letter or the pertinent documents required to the receiving clerk or employee-in-charge.
It Will Take You Please Approach

MAURA C. BACANGOY
License Officer 1
JOHN G. OCHAVILLO 1 minute

AQUILES O. ACLAN
LETECIA J. GALENDEZ
MO Aide
2. Preparation of Communication for the Request 10 minutes Appropriate communication regarding the request will be prepared.
JOHN G. OCHAVILLO
AQUILES O. ACLAN
LETECIA J. GALENDEZ
MO Aide
3. Approval by the Municipal Mayor 2 minutes Municipal Mayor approves request.
MYRNA N. SCHREURS
4. Release of Communication or Request JOHN G. OCHAVILLO The approved communication is released to the client. Client leaves 1 copy with one of the MO staff; then, brings the communication to the appropriate firm or government agency.
1 minute
AQUILES O. ACLAN
LETECIA J. GALENDEZ
MO Aide
13
Using Government facilities

ABOUT THE SERVICE
LGU GARCIA-HERNANDEZ offers the use of the following facilities ideal for seminars, conferences, gatherings, camping, lodging, sports and other activities: Roxas Park Camping Grounds Roxas Park Swimming Pools and amenities Roxas Park Function Hall Roxas Park Cottages Portable and Dome Tents Garcia-Hernandez Sports, Cultural and Farmers Training Center Tables and chairs
MAYORS OFFICE MBO
LCR
SB SESSION HALL
MAYORS OFFICE
Each of these facilities requires separate requirements.
REQUIREMENT(S)
For Roxas Park Camping Grounds, Function Hall Swimming Pool and Cottages Prior booking and confirmation at the Mayors Office and/or; Letter-request addressed to the Mayor For GHSCFTC, dome/ portable tents and tables/chairs Letter request specifying the government facility/ies to be used, date, time and purpose.
In availing the facilities of the Roxas Park Swimming Pools and amenities, prospective users and clients may go directly and pay entrance fee and other charges at the facility.
FEES
Garcia-Hernandez Sports, Cultural and Farmers Training Center a. Rentals: a.1. Non-Commercial games/dance rehearsal and similar activities, per hour or fraction a.2. Commercial basketball/other paid games and programs and programs or activities per occasion a.3. Wedding receptions/parties anniversaries paid balls/dances and similar activities, per occasion
50.00
1,000.00
500.00
14
a.4. Conventions, seminars/ workshops/graduations proms and similar activities, for the first four (4) hours, or fraction thereof For each succeeding hour or fraction b. Service Charges: b.1. Built-in sound system: b.1.1. For commercial or other revenuegenerating activities such as boxing promotions, sales promotions, etc.
200.00 50.00
2,000.00 400.00/hour
a) For the first 4 hours (minimum) b) For every succeeding hours and fraction thereof
b.1.2. For ordinary activities like family, clan or class reunions, conventions, seminars, school activites, etc.
b1.1. For the first 4 hours (minimum) b1.2. For every succeeding hours and fraction thereof
1,000.00 250.00/hour
b.2. Monobloc Chairs, per piece:
5.00
b.3. Round plastic tables, per table b.4. Market tables
100.00 20.00
Roxas Park Camping Grounds Roxas Park Swimming Pools and amenities, Function Hall, Cottages Portable and Dome Tents a. Swimming Pools & Facilities: a.1. a.2. a.3. a.4. a.5. a.6. a.7. a.8. a.9. Entrance Fee for Adult per head Entrance Fee for Children/head Concrete Sheltered Center Table Concrete Cottage with Table Plastic/Steel Table Chair (per piece) Cottages (Aircon) Cottages (Non-Aircon) Camping Grounds (per 24 hours) [Electric bills will be paid by the client after use] a.10.Dome Tents a.11.Portable Tents 15.00 10.00 200.00 150.00 75.00 5.00 500.00 200.00 200.00
100.00 200.00
15
HOW TO AVAIL OF THE SERVICE
Follow These Steps

1. Present Letter of Request Submit letter of request or call the License Officer 1. And/or book at the Gate Keeper in Roxas Park
IT WILL T AKE YOU
PLEASE APPROACH
MAURA C. BACANGOY 1 minute

License Officer 1
2. Payment of Fees Pay prescribed fee at the Municipal Treasurers Office. And/or at the Gate Keeper in Roxas Park Ask for Official Receipt/s
5 minutes

16
Using Government Vehicles And Heavy Equipments

ABOUT THE SERVICE
LGU GARCIA-HERNANDEZ offers the use of the following light and heavy equipments and emergency transport vehicles: Dump Trucks Hydraulic Excavator Ambulance and Emergency Service Vehicles Each of these equipments requires separate requirements. MBO
MAYORS OFFICE
LCR
SB SESSION HALL
MAYORS OFFICE
REQUIREMENT(S)
For Hydraulic Excavator Prior booking and confirmation at the Mayors Office and/or; Letter-request addressed to the Mayor For Dump Trucks Letter request specifying the government facility/ies to be used, date, time and purpose. For Ambulance and Emergency Service Vehicles Personal and/or written request.
FEES
Dump trucks
a. First five[5] kilometers b. Succeeding kilometers P 400.00 P 300.00/kms.
Concrete Mixer Excluding cost of fuel, operator and mobility of mixer From the municipal compound to work site or to another job site until return of the equipment to depot
a. P 500.00/day or P 10.00/bag of cement whichever is higher
17
Backhoe
a. Use of private individuals or entities b. Use of Barangays per hour billing starts From the time of dispatch up to the time of return to equipment depot. Wage of operator already built-in, but fuel shall be shouldered by the lessee. P 1,5000.00/hour
P 1,000.00/hour
Follow These Steps
IT WILL TAKE YOU
PLEASE APPROACH
1. Present Letter of Request Submit letter of request And/or book at the Gate Keeper in Roxas Park MAURA C. BACANGOY 1 minute
License Officer 1
2. Payment of Fees Pay prescribed fee at the Municipal Treasurers Office. 5 minutes
Ask for Official Receipt/s
18
19
SERVICE PLEDGE OF THE SANGGUNIANG BAYAN
ACTIVITY Provision of Certified True Copies of Official Documents
PERSON RESPONSIBLE Mr. Bonifacio G. Paje Mrs. Cresencia J. Galbizo Hon. Miguelito B. Galendez Hon. Carmen T. Jaminal Hon. Pio S. Salmasan Hon. Agustin L. Pagaran Hon. Concordio C. Jamero Hon. Mario O. Moran Hon. Tita B. Gallentes Hon. Remedios R. Acabo Hon. Urbano V. Macalos Hon. Cesar T. Madelo Hon. Chandrina Elluiska Schreurs Mr. Bonifacio G. Paje
Enact ordinances and pass resolutions necessary for an efficient and effective municipal government
Review all ordinances approved by the Sangguniang Barangay and Executive Orders Issued by the Punong Barangays
Hon. Miguelito B. Galendez Hon. Carmen T. Jaminal Hon. Pio S. Salmasan Hon. Agustin L. Pagaran Hon. Concordio C. Jamero Hon. Mario O. Moran Hon. Tita B. Gallentes Hon. Remedios R. Acabo Hon. Urbano V. Macalos Hon. Cesar T. Madelo Hon. Chandrina Elluiska N. Schreurs Mr. Bonifacio G. Paje
Entertain clients regarding general welfare and perform oversight functions
Hon. Miguelito B. Galendez Hon. Carmen T. Jaminal Hon. Pio S. Salmasan Hon. Agustin L. Pagaran Hon. Concordio C. Jamero Hon. Mario O. Moran Hon. Tita B. Gallentes Hon. Remedios R. Acabo Hon. Urbano V. Macalos Hon. Cesar T. Madelo Hon. Chandrina Elluiska N. Schreurs
Mrs. Cresencia J. Galbizo
Mrs. Pricilliana O. Virtudazo
Mr. Bonifacio G. Paje

SB Secretary
20
THE SANGGUNIANG BAYAN SERVICES
Securing Certified True Copies of Official Documents

ABOUT THE SERVICE
THE PUBLIC may request for certified true copies of municipal documents from Sangguniang Bayan. These documents include ordinances, resolutions and minutes of deliberations.
REQUIREMENT(S)
Letter Request specifying the document needed or duly filled-up Request Form
FEES
a. For every page or fraction thereof, computer printed or typewritten For every additional copy b. Where the copy to be furnished is in printed form in whole or in part or each page (double this fee if there are two pages in a sheet) c. for each certificate of correctness (with seal of office) written on the copy or attached thereto: For every additional copy d. For certifying the official act of a Municipal Judge or other judicial certificate, Municipal Mayor, Municipal secretary, Civil Registrar and other Municipal Officials: 1 st copy For every additional copy e. For certified copies of any paper, record, decree, judgment or entry of which any person is entitled to demand and receive a copy (in connection with judicial proceedings) for each page For every additional copy f. Certified Xerox copy or any other copy produced by copying machine; per page g. Certified photo copy; per page h. For preparing affidavits of any document: Per page; per sheet Medicare i. For administering Oaths: other documents j. For the use of the mimeo machine, per ream Copier machine, per sheet P 20.00 5.00 10.00 20.00 5.00
20.00 5.00
20.00 10.00 3.00 20.00 25.00 5.00 10.00 10.00 2.00
21
FOLLOWS THESE STEPS 1. Submit Letter of Request
IT WILL TAKE YOU
PLEASE APPROACH
1 minute Submit letter of request or Request Form to the receiving clerk.
CRESCENCIA J. GALBIZO Admin. Officer II
2. Acceptance of Request 1 minute SB Secretary accepts and approves work on the request. BONIFACIO G. PAJE SB Secretary
3. Research Wait while assigned staff looks for document requested. 4. Payment of Fees Proceed to the Municipal Treasurers Office to pay the required fees.
5 minutes
CRESCENCIA J. ALBIZO Admin. Officer I
5 minutes
Payment Section Municipal Treasurer`s Office
5. Receive Documents 1 minute Go back to the Sangguniang Bayan, presents the Official Receipt and receives the certified copies of documents requested. CRESCENCIA J. GALBIZO Admin. Officer II
22
23
SERVICE PLEDGE OF THE MPDO

ACTIVITY Issue Certificate of Zoning 1. Review of pre-required documents
PERSON RESPONSIBLE
Mrs. Silvestra S. Abucejo Mr. Simplicio J. Magdayo Office Staff
2. Ocular survey of the location Mr. Rodrigo B. Galendez 3. Signing and release of Zoning Certificate Mr. Rodrigo B. Galendez
Prepare Comprehensive Project Proposal 1. Identification of Issues and Concerns MDC/DEPT. HEADS 2. Prioritization MDC/DEPT. HEADS 3. Data Gathering 4. Validation of data [Fieldwork] 5. Project proposal packaging Mr. Rodrigo B. Galendez And Office Staff Mr. Rodrigo B. Galendez And Office Staff MDC and TWG MDC Monitoring Team Mr. Rodrigo B. Galendez MDC Monitoring Team Mr. Rodrigo B. Galendez
Conduct field monitoring and evaluation
Provide technical assistance upon request of the Barangay Development Councils or Peoples Organizations
Render opinions on community-based planning strategies to Barangay planners
MDC Monitoring Team Mr. Rodrigo B. Galendez
Mrs. Silvestra S. Abucejo Mr. Urbano C. Ladesma
Mr. Simplicio J. Magdayo Mr. Rico Paglinawan
Mr. Rosendo A. Cagampang Ms. Rose N. Halasan
Mr. Rodrigo B. Galendez

MPDC
24
SERVICE PLEDGE OF THE MPDO

ACTIVITY Provide assistance to barangays in the preparation of development plans and other related documents
PERSON RESPONSIBLE Mr. Rodrigo B. Galendez
Handle special projects assigned by provincial/ regional/national agencies
Mr. Rodrigo B. Galendez Office Staff
Coordinate the Conduct of Training Programs with the Provincial/Regional/National Program Coordinators
Mr. Rodrigo B. Galendez Office Staff
Coordinate in the formulation of Local Development Plans and other related documents
Mr. Rodrigo B. Galendez Office Staff Mr. Rodrigo B. Galendez Office Staff Mr. Rodrigo B. Galendez Mrs. Silvestra S. Abucejo Mr. Rico Paglinawan
Linkages with other agencies by way of support and coordination
Receiving/Releasing of Official Documents
Waterworks services
Mrs. Silvestra S. Abucejo Mr. Urbano C. Ladesma Mr. Rosendo A. Cagampang
ESWM Programs Referrals
Pollution Control and EMS Program Referrals
Mr. Rodrigo B. Galendez Mrs. Silvestra S. Abucejo
Mrs. Silvestra S. Abucejo Mr. Urbano C. Ladesma
Mr. Simplicio J. Magdayo Mr. Rico Paglinawan
Mr. Rosendo A. Cagampang Ms. Rose N. Halasan

MPDC
25
MUN. PLANNING
& DEVELOPMENT SERVICES
Securing data from Planning and Development Office

ABOUT THE SERVICE
Information about the Municipal and its development plans are available at the MPDO. This includes: Socio-Economic Profiles Land Use Plan Economic Development Data Other Municipal Statistics
MPDC Office
M UNICIPAL PLANNING AND DEVELOPMENT OFFICE
For more information, please contact: Rodrigo B. Galendez, Tel. No. (038) 532-5035 Cel. No. 09177991962
Follow These Steps

1. Inquiry Approach frontline personnel who will refer him to the person in charge of the data being requested.
IT WILL T AKE YOU
PLEASE APPROACH
5 minutes
SILVESTRA S. ABUCEJO
Clerk II
2. Verify Information Availability Person-in-charge verifies if information required is available. 20 minutes RICO PAGLINAWAN
Office Staff
3. Access Information If data is available, client waits while the person-in-charge accesses the information. Otherwise, the client is referred to other probable sources of information.
5 minutes
26
4. Review and Verification Person-in-charge reviews and verifies the information to be given to the client. 5 minutes
5. Photocopy Documents If original documents may not be given, client leaves an ID card with the person-in-charge and is allowed to photocopy documents. RICO PAGLINAWAN 5 minutes
Office Staff
6. Register in the Logbook Client signs a logbook for record purposes. If documents were photocopied, client returns the original documents and retrieves his ID card.
5 minutes
27 WATERWORKS SERVICES
Availing of waterworks operation and maintenance services

ABOUT THE SERVICE
ANY RESIDENT or barangay official of Garcia-Hernandez may report or request from the MWS/MPDC office for waterworks operation and maintenance services. This includes inspection, assisting plumbing works and advices for those waterworks not covered by the MWS. Performs operation and maintenance works of the MWS.
For more information, please contact: Rodrigo B. Galendez, Tel. No. (038) 532-5035 Local 611 Cel. No. 09177991962
The MWS will respond immediately based on the first come first serve bases of the request received and priority vital to the operation and maintenance of the system considering limited personnel.
FOLLOW T HESE STEPS

1. Get Job Order from the MWS/MPDC Office Go to the MWS/MPDC Office and request for a Job Order.
It Will Take You
PLEASE APPROACH
3 minutes
Frontline Personnel MPDC Office
2. Scheduling Office staff/MWS Administrator reviews and schedules the request. Assigned plumber to render the service requested.
SILVESTRA S. ABUCEJO Clerk II
3 minutes
RODRIGO B. GALENDEZ MWS Administrator
3. Service Provision Plumber/s goes to the reported area and performs operation and maintenance works as requested.
1-2 days based on the requests vital to the operation and maintenance of the waterworks system
Plumbers
28
LAND USE ZONING SERVICES
Securing certificate of site zoning classification

ABOUT THE SERVICE
SITE ZONING Classification is requested for record and reference purposes.
REQUIREMENT(S)
Letter-request addressed to the Zoning Coordinator/Municipal Planning and Development Coordinator Lot Plan with vicinity map drawn to scale signed by a Geodetic Engineer Transfer Certificate of Title (TCT) or Deed of Sale Real Property Tax Declaration Certificate of Real Property Tax Payment Special Power of Attorney of land owner's authorized representative, if any
FEES
Certification Fee P 20.00
HOW TO AVAIL OF THE SERVICE Follow These Steps

1. Submission of Request Letter Submit letter-request together with the requirements.
IT WILL T AKE YOU PLEASE APPROACH
5 minutes
Clerk II
2. Review and Verification MPDO staff does research, review and verification. Average of 2 hours and 30 minutes (Maximum of 4 hours) RODRIGO B. GALENDEZ
Zoning Administrator/Mun. Planning and Development Coordinator
3. Issuance of Certificate Applicant receives the Certificate of Site Zoning Classification.
29
Securing Zoning Clearance for Building Permit

ABOUT THE SERVICE
ALL ENTERPRISES and private persons constructing a new building or applying for expansion/ renovation are required to secure a zoning clearance upon application for building permit.
This should be done before the start of construction to ensure that the building/business is allowed in the chosen location as per Municipal Comprehensive Land Use Plan (CLUP).
REQUIREMENT(S)
Application Form for Zoning Clearance, duly notarized/subscribed 2 copies Standard plan If floor area is more than 50 sq. m. - Building Plan duly signed by a Civil Engineer 1 set - Perspective duly signed by a Civil Engineer 1 set Sketch Plan If floor area is less than 50 sq. m. -Floor Plan & Front elevation of the building 2 copies * Barangay clearance 1 copy Lot Plan 1 copy Bill of Materials & Cost estimates 1 copy Transfer Certificate of Title (TCT) or Deed of Sale 1 copy Real Property Tax Declaration 1 copy Certificate of Real Property Tax Payment Environmental Clearance Certificate (ECC), when applicable If lot is not owned: - Contract of Lease - 1 copy - Authorization to Occupy Lot
30
Securing Zoning Clearance for Building Permit

FEES
TYPE OF STRUCTURE/ PROJECT COST a. Residential, single attached P 100,000.00 and below Over P 100,000.00 b. Apartment P 500,000.00 and below P 500.00 P 500.00 + 1/10 of 1% in excess of P 500,000.00 regardless of the number of doors P 100.00 P 100.00 + 1/10 of 1% in excess of P 100,000.00 CLEARANCE FEE
Over P 500,000.00
c. Dormitory P 500,000.00 and below Over P 500,000.00 d. Institutional P 100,000.00 and below Over P 100,000.00 e. Commercial, Institutional, AgroIndustrial P 100,000.00 and below Over P 100,000.00 f. Special Use/Special Project P 100,000.00 and below Over P 100,000.00 g. Alteration/Expansion (affected areas/cost of expansion only) 1,000.00 1,000.00 + 1/10 of 1% in excess of P 100,000.00 Same as original application P 1,000.00 P 1,000.00 + 1/10 of 1% in excess of P 100,000.00 P 400.00 P 400.00 + 1/10 of 1% in excess of P 100,000.00 P 500.00 P 500.00 + 1/10 of 1% in excess of P 500,000.00 regardless of the number of rooms
Follow These Steps

1. Assessment of Fees Have your clearance fees assessed by a Zoning Official. Bring along your notarized/subscribed application form.
IT WILL T AKE YOU
Please Approach
30 minutes
CLERK II
2. Payment of Fees Proceed to the Municipal Treasurers Office; pay the requisite fees; and secure an Official Receipt. 5 minutes Office Personnel Municipal Treasurer's Office
3. Submission of Requirements Present the Official Receipt to the MPDO and submit all requirements. 3 minutes
4. Review and Verification Officer-in-charge reviews and verifies submitted requirements. 7 minutes
Clerk II
5. Preparation of Locational Clearance 15 minutes Officer-in-charge prepares processes and records Locational Clearance.
6. Approval of Locational Clearance Officer-in-charge secures the signature of the Zoning Administrator. 2 minutes
RODRIGO B. GALENDEZ
Zoning Administrator/Mun. Planning and Development Coordinator
32
SOLID WASTES SERVICES
Availing of garbage collection services

ABOUT THE SERVICE THE MUNICIPAL SWM Office (Administered by the office of the MPDC) regularly collects garbage from residences and commercial establishments. However, individuals and firms may still make special requests for garbage collection.
This includes those who were not served by the regular garbage route. Requests will be acted upon within 24 hours.
HOW TO AVAIL OF THE SERVICE FOLLOW T HESE STEPS

1. Go to the MSWM-MPDC Go to the MPDC or calls the office and ask for any personnel regarding the request. 5 minutes
IT WILL T AKE YOU
PLEASE APPROACH
Clerk II
2. Gather Information Attending staff requests for the customer's name, exact address, and sketch of the exact location of the garbage to be collected. 10 minutes
RICO PAGLINAWAN
Office staff
Clerk II
10 minutes 3. Scheduling and Preparation of Job Order Attending staff schedules the request and prepares a Job Order. Garbage is within area coverage, then, collected. 4. Garbage Collection MSWM responds to client request. Garbage is collected. 5. Sign Job Order Customer signs the Job Order after the service had been rendered. 5 minutes 3 hours SILVESTRA S. ABUCEJO
Clerk II
Within 24 hours
DEXTER POLICARPIO
Garbage Truck Driver
DEXTER POLICARPIO
Garbage Truck Driver
33
Regular garbage collection schedule

ABOUT THE SERVICE
THE MSWM-MPDC Office operates and maintains one (1) garbage collection team that serve a total of 12 pilot barangays in the municipality.
The following details are the schedule and route covered areas:
Service Area
MONDAY & FRIDAY FOR BIODEGRADABLE WASTES
COLLECTION SCHEDULE:
WEDNESDAY FOR NON-BIODEGRADABLE WASTES 8:00 AM - 5:00 PM
AREA COVERED:
Barangays Calma, East & West Ulbujan, East & West Canayaon, Manaba, East & West Poblacion, East & West Lungsodaan, Malinao & Cayam.
34
35
SERVICE PLEDGE OF THE MUNICIPAL ENGINEERING OFFICE

ACTIVITY Provide technical assistance to Barangay projects including preparation of program of works
PERSON RESPONSIBLE
Engr. Nestorio D. Taer, Jr.
Preparation of Program of works including survey/sketch plan (Municipal, National and Foreign-assisted projects)
Processing of Electrical Permit with complete requirements
Engr. Nestorio D. Taer, Jr. Office Staff
Processing of Building Permit with complete requirements
Engr. Nestorio D. Taer, Jr. Office Staff
Estimation of Sketch Plan
Issuance of Project Certificate of Completion

Municipal Engineer
36
INFRASTRUCTURE SERVICES
Securing a Building Permit
ABOUT THE SERVICE
A BUILDING Permit is required prior to construction, erection, alteration, major repair, or renovation or conversion of any building/structure owned by government or private entities. The permit becomes null & void if work does not commence within 1 year from the date of such permit, or if the building or work is suspended or abandoned at any time after it has been commenced for a period of 120 days.
MUNICIPAL BUILDING
MUNICIPAL BUILDING OFFICE SCHEDULE

TIME 8:00 AM 12:00 NN 1:00 PM 1:30 PM ACTIVITIES Evaluation/Assessment/Processing of Permits and Clearances. Preparation of response to communications that were received. Attending to requests and complaints relative to building. Building inspection for occupancy permit/business permit application, electrical connection for indigenous dwellings, annual inspection of all business establishments, on- going constructions within territorial jurisdictions, action taken on various requests and complaints relative to building, apprehensive of illegal construction.
1:30 PM- 5:00 PM
REQUIREMENT(S)
1. 4 copies Lot Plan with Certification of Geodetic Engineer (GE) that the proposed building will not encroach on adjoining properties 4 copies Site Development Plan indicating the setback/ yard distances at the front, side and back with Perspective 4 sets Building Plans Electrical, Mechanical) (Architectural, Structural, Sanitary/Plumbing,
2.
3.
4.
3 copies Bill of Materials and Cost Estimates
37
REQUIREMENT(S) CONTINUED
5. 6. 7. 3 copies Specifications 3 copies Title of Property (Transfer Certificate of Title) 3 copies Deed of Sale/Lease Contract/Contract to Sell, if the TCT is not in the name of the owner/applicant 8. 4 copies Latest Tax Declaration and Certificate of Real Property Tax Payment 9. 1 piece Construction Logbook
10. Application forms (Building, Sanitary/Plumbing, Electrical, Mechanical) 11. 2 copies Structural Design Computations with seismic analysis which conform to the latest NSCP- for 2 storeys and above or 1 storey with attic/mezzanine/roof deck/penthouse 12. 2 copies previous approved plan or permit in case of addition, alteration and renovation 13. 2 copies certification regarding structural stability of existing foundation in case of addition 14. 2 copies Plate Load Test Analysis- for 3 storeys or 2 storeys with attic/mezzanine/roof deck/penthouse 15. 2 copies Soil Boring Test Result 4 storeys and above or 3 storeys and above with attic/mezzanine/roof deck/penthouse 16. 2 copies Clearances from other government agencies exercising regulatory function such as: Housing and Land Use Regulatory Board- for zoning and land use of all types of building/structure Bureau of Fire Protection- for all types of building/structure Environment and Natural Resources office/Department of
Environment and Natural Resources- for all commercial and industrial buildings Department of Labor and Employment- for industrial buildings Department of health- for health hazard related building/structure Air Transportation Office- for building/ structure exceeding 45.0 meters in height Philippine Tourism Authority- for tourist oriented project Department of Education Culture and Sports- for educational buildings Energy Regulatory Board- for gas stations
38
Notes: The number of copies indicated above already includes the requirement for securing a Zoning Clearance (from the Municipal Planning and Development Office) and a Fire Clearance (Bureau of Fire Protection).
For commercial and industrial buildings, provide one set of building plans and documents for submission to the Environment and Natural Resources Office. For industrial buildings, provide additional 4 copies of electrical and mechanical plan, specifications and bill of materials and cost estimates for submission to the Department of Labor and Employment. If all the clearances have been secured, the rest of the other documents indicated above are required to be submitted to the office of the building official: 4 sets Building Plans 3 copies Specifications 3 copies Bill of Materials and Cost Estimates 3 Lot Documents To facilitate processing, please take note of the following before submitting the plans and other requirements above to the MEO: Requirements of the national Building Code Requirements of the Referral Codes, Structural Code [NSCP], Mechanical Engineering Code [PSME] Laws and City Ordinances affecting the design/project Compliance with BP 344 (Accessibility Law) shall be indicated in detail on plans for commercial, institutional and public buildings If setback/yard requirements are not met on the sides and at the back/rear then a Firewall (strictly no opening) extending up to at least 1 meter from the roof level shall be provided. It shall be indicate on the site development plan with owners conformity. Grease Traps/Oil Separator shall be provided for hotels, restaurants, eateries, terminals, gasoline stations, auto repair shops, bakeries and other similar establishments. All revisions/additions made in the plans shall have an acknowledgement of the designer. Special Power of Attorney shall be provided if the owner is not the signatory in all application forms, plans and documents. All application forms and letters must be properly filled- up with all the necessary information available. Forms and letters, Plans, Specifications, Bill of Materials and Cost Estimates and other pertinent documents must be signed and sealed by the designer and signed by the owner.

FOLLOW THESE STEPS 1. Secure Building Permit Application Forms Ask for building permit application forms with the list of requirements. 2. Submit Requirements Submit the plans and the required supporting documents and clearances to the receiving section. In his/her absence, the other members of the building staff will take charge. 3. Line and Grade Verification Technical staff in- charge will conduct site inspection to establish and determine setbacks and grades in relation to road lots, property lines, street or highways whether existing or proposed, including road widening and construction of various public utilities and other infrastructure project. 15 minutes IT WILL TAKE YOU PLEASE APPROACH
Engr. Nestorio D. Taer Jr. Municipal Engineer/ MEO Staff
30 minutes
Engr. Nestorio D. Taer Jr. Municipal Engineer/ MEO Staff
120 minutes
Engr. Nestorio D. Taer Jr. Municipal Engineer
4. Evaluation and Assessment
Civil engineer evaluates and assesses Line and Grade, Structural Plans and related documents Architect evaluates architectural plans and related documents, The sanitary/master plumber evaluates and assesses the plumbing/sanitary plans and related documents
60 minutes
Engr. Nestorio d. Taer Jr. Municipal Engineer
60 minutes
-do-
60 minutes
-do-
40
Mechanical engineer evaluates and assesses the mechanical plans and related documents Electrical engineer evaluates and assesses the electrical plans related documents 60 minutes -do-
60 minutes
-do-
5. Inquiry of the Status of Application
Inquire about the result of evaluation and assessment of his application

6. Returned Plans and Documents (OPTIONAL, if there are no deficiencies, proceed to Step #10)
15 minutes
-do-
Receive the plans and documents for correction, if there are no deficiencies found in the plans and pertinent documents.
7. Submit lacking Documents/Corrected Plans
15 minutes
-do-
Submit the lacking documents/corrected plans to any member of the Building Staff for review.
15 minutes
-do-
8. Review of Plans/Documents The technical staff reviews the submitted corrected plans and completeness of documents 30 minutes -do-
9. Issuance of Order of Payment Receive the Order of payment if the application is found to be complete and in order. 10 minutes MEO Staff
41
10. Submit Official Receipt Go Back to the building office and submits the official receipt 5 minutes MEO Staff
11. Processing of Permits Building Staff processes the plans and pertinent documents for final approval of the building official.
day -do-
12. Approval of Permit Building Official approves the building permit. 10 minutes Engr. Nestorio d. Taer Jr. Municipal Engineer
13. Release the Permit Receive the approved permit after 1 day from submission of the official receipt. 10 minutes MEO Staff
42
Securing other Building related Permits

ABOUT THE SERVICE
ASIDE FROM a building permit, the Office of the Building Official/Municipal Engineers Office, issues other permits that are required before the renovation, construction or demolition of any structure.
MUNICIPAL BUILDING
TYPES OF PERMIT AND REQUIREMENT(S)
ELECTRICAL PERMIT
This document is required before putting up new or additional, or alteration of electrical installations involving at least 20 outlets or a capacity of 4 KWH. For new buildings, this forms part of the requirements for Building Permit application. Requirements: 1. Electrical Permit Application Form signed by a professional Electrical Engineer. 2. Electrical Plans 3. Electrical Specifications 4. Bill of Materials and Cost Estimate
MECHANICAL PERMIT
This is required before the installation of new or additional, removal or alteration of machinery of al least 20 HP. For new buildings, this forms part of the requirements for a Building Permit application. Requirements: 1. Mechanical Permit Application Form signed by a professional Mechanical Engineer. 2. Mechanical plans 3. Mechanical Specifications
4. Bill of Materials and Cost Estimates The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services
43
SANITARY/PLUMBING PERMIT
This document is required before the construction of new or additional, or alteration of existing plumbing installations, water supply, storm drainage, water purification and sewerage treatment plants. For new buildings, this forms part of the requirements for a Building Permit application. Requirements: 1. Sanitary/Plumbing Permit Application Form signed by Sanitary or master Plumber 2. Sanitary/Plumbing Plans 3. Sanitary/Plumbing Specifications 4. Bill of Materials and Cost Estimates
FENCING PERMIT
This is required prior to actual construction of a fence. Requirements: 1. Fencing Permit Application Form 2. Fencing Plan 3. Bill of materials and Cost Estimates 4. Lot Plan with Certification of a Geodetic Engineer that the proposed fence will not encroach on adjoining properties 5. Transfer Certificate of Title (TCT) 6. Deed of Sale/Lease Contract/Contract to Sell (if the TCT not in the name of the owner/applicant) 7. Update Real Property tax Declaration 8. Certificate of Real Property Tax Payment
DEMOLITION PERMIT
This permit is secured prior to the systematic dismantling or destruction of a building or structure in whole or in part. Requirements: 1. Demolition Permit Form 2. Sketch plan of area to be demolished 3. Certificate of Real Property Tax Payment The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services
44
TEMPORARY SERVICE CONNECTION PERMIT

This permit is secured for temporary services connection to a power utility for lightning and power construction, Christmas decoration lighting, lighting of cemeteries, temporary lighting for carnivals/fiestas, testing, etc. Requirements: 1. Permit Form (DPWH No. 96-005-E) 2. Building Permit (for new construction) 3. Electrical Plan/Layout 4. Fire Safety Inspection Certificate (FSIC)
EXCAVATION AND GROUND PREPARATION PERMIT

This permit is secured prior to actual ground preparation and excavation after the building line is established. It is also a requirement for a Water Connection to the Garcia-Hernandez Municipal Water Works System. Requirements: 1. Accomplished Permit Form (MPW No. 77-014-B) 2. For G-HMWWS connection purposes, present Accomplished G-HMWSS Application Form.
SIDEWALK CONSTRUCTION PERMIT

This permit is secured prior to the construction and repair of sidewalks. Requirements: 1. Accomplished Permit Form (MPW No. 77-015-B) 2. Sketch plan of sidewalk to be constructed/repaired
SCAFFOLDING PERMIT
This permit is secured whenever the erection of scaffolding occupies street lines.
Requirements: 1. Accomplished Permit Form (MPW No.77-017-B) 2. Sketch plan of street line to be occupied
45
SIGN PERMIT
This permit is secured prior to the installation, erection, attachment, and painting of any form of signage.
Requirements: 1. Sign Permit Form 2. Building Permit Form whenever there is a concrete/steel structure. 3. Structural Analysis 4. Zoning Clearance 5. Permit Form (DPWH Form No/ 96-001-E) whenever there is an electrical connection 6. Fire Clearance whenever there is an electrical connection 7. Sketch plan of signage/s to be installed/erected. 8. Location/vicinity plan 9. Lot Documents whenever it occupies a private lot 10. DPWH clearance (for national roads/highways)
HOW TO AVAIL OF THE SERVICE FOLLOW THESE STEPS

1. Submit Requirements Submit the duly accomplished application form and documents to the staff in charge of receiving. MEO Staff
IT WILL TAKE YOU
PLEASE APPROACH
15 minutes
2. Evaluation and Assessment The technical staff evaluates and assesses the submitted plans and pertinent documents for compliance with the requirements of the building code, referral codes, laws and ordinances
Engr. Nestorio D. Taer Jr.
30 minutes
Municipal Engineer
46
3. Make a Follow- up Make a follow- up to inquire the status of the application. After 1 day -do-
4. Order of Payment If the documents are in order, the applicant receives an Order of Payment starting the fees to be paid.
10 minutes -do-
5. Payment of Fees Proceed to the Municipal Treasurers Office for Payment. 5 minutes MTO Staff
6. Order of Payment If the documents are in order, the applicant receives an Order of Payment stating the fees to be paid.
10 minutes -do-
7. Payment of Fees Proceed to the Municipal Treasurers Office for payment. 8. Submit Official Receipt Submit the official receipt to the staff in charge of receiving. 10 minutes Municipal Engineering Office Staff 5 minutes MTO Staff
9. Processing of Permit Building staff processes the plans and pertinent documents for final approval of the building official. 10. Release of Permit Receive the approved permit. 10 minutes MEO Staff
1 day
MEO Staff
47
Securing an occupancy permit

ABOUT THE SERVICE
MUNICIPAL BUILDING
AN OCCUPANCY Permit is required before any building or structure is used or occupied. It is usually secured after the completion of a structure. It is also required if there is any change in the existing use or occupancy classification of a building, structure or any portion thereof.
REQUIREMENT(S)
Certificate of Completion from the Building Official Certificate of Completion- Mechanical, Electrical and Sanitary/Plumbing Permits Logbook of building construction and Building Inspection Sheet duly accomplished by the contractor (if undertaken by contract) and signed and sealed by the architect or civil engineer Certificate of Final Electrical Inspection Final Fire Safety Inspection Report by the bureau of Fire Protection
HOW TO AVAIL OF THE SERVICE IT WILL TAKE YOU
FOLLOW THESE STEPS

1. SECURE CERTIFICATE OF COMPLETION FORMS
ASK FOR COMPLETION FORMS TO ANY MEMBER OF THE BUILDING STAFF
PLEASE APPROACH
15 minutes
MEO Staff
2. SECURE 2ND ENDORSEMENT TO OTHER OFFICES/AGENCY

PRESENT THE DULY ACCOMPLISHED FORM AND RELATED DOCUMENTS TO ANY MEMBER OF THE BUILDING STAFF FOR INITIAL
15 minutes
-do-
48
VERIFICATION OF THE REQUIREMENTS. THEN, 2ND ENDORSEMENT WILL BE GIVEN TO SECURE FIRE SAFETY INSPECTION CERTIFICATE FROM FIRE DEPARTMENT AND SAFETY INSPECTION CERTIFICATE FROM DOLE FOR INDUSTRIAL BUILDINGS.
3. Submit Requirements Submit the duly accomplished forms and related documents, safety certificates, as- built plans (for any deviations of the approved plan) and detailed Sketch of location to the one in-charge of receiving. In her/his absence, the other members of the building section staff take charge. Applicant request for an inspection schedule.
15 minutes
ENGR. NESTORIO D. TAER, JR.
Municipal Engineer
4. Review/Evaluate the submitted forms and pertinent documents Technical staff reviews the forms and the entries of construction activities in the construction logbook. 30 minutes MEO Staff
5. Building Inspection Building inspectors/technical staff conducts actual inspection of the completed building/structure in accordance with the approved plans and specifications.
120 minutes
Municipal Engineer
6. Preparation of Inspection Report (optional, if the building inspectors found no deviations/violations) If the building inspectors find that the completed project had deviations from the approved plans, the applicant will be given an inspection report that lists the needed corrections or other documents required. 30 minutes
Municipal Engineer
49
7. Perform Corrections/Submit Additional Documents Make the necessary corrections/submits additional documents listed in the inspection report. Then the applicants will inform the building inspectors that corrections have been done for reinsertion.
30 minutes
Municipal Engineer
8. Re-inspection of the Building Technical Staff conducts reinspection if the deficiencies stated at the inspection report have been corrected. 1 hour
-do-
9. Issuance of Order of Payment Once all the requirements have been complied with an assessment will be given to the applicant. 10 minutes MEO Staff
10. Submit Official Receipt Submits the official receipt to any member of building staff. 5 minutes -do-
11. Processing of Permits Building staffs prepares the certificate and processes the submitted documents for final approval of the building official. 12. Approval of Permit Building Official approves the certificate of occupancy. 10 minutes
day -do-
Municipal Engineer
13. Release of Certificate of Occupancy 10 minutes Applicant receives the approved certificate. MEO Staff
50
Availing of Street Lights Maintenance services

ABOUT THE SERVICE ANY RESIDENT or barangay official of Garcia-Hernandez, Bohol may report or request from the Office of the Municipal Engineer streetlight maintenance services. This includes inspection, changing of defective bulbs and installation of new streetlights.
MUNICIPAL BUILDING
The request will be responded immediately within the day if the request is received in the morning. Otherwise, action will be taken the next day.
FOLLOW THESE STEPS

1. Get Job Order from the Mayors Office Go to the Municipal Mayors Office and request for a Job Order for streetlight maintenance. 2. Approval of Job Order A frontline staff submits the Job Order to the Municipal Mayor for review and approval
IT WILL TAKE YOU
PLEASE APPROACH
3 minutes
Mayors Office Staff
5 minutes -do-
51
3. Proceed to MPDC Proceed to MPDC and present the Job Order. Personnel-incharge records the Job Order in a Logbook and forward it to the Engineering Office for Scheduling.
3 minutes MPDC Staff
4. Scheduling Municipal Engineer reviews and schedules the request. Streetlights crew is assigned to render the service requested 3 minutes
Municipal Engineer
5. Service Provision Streetlights crew goes to the reported area and performs maintenance as requested.
Within the day (for requests received in the morning) The day after (for requests received beyond the cut-off time) Municipal Engineering Office
52
Maintaining Drainage Systems and other infrastructure

ABOUT THE SERVICE INFRASTURE maintenance services provided by the Municipal Engineers Office include: Cleaning of Drainage Demolition Work Repair of Roads and shoulders Repair of Drainage and Manholes Repair of Buildings and Other Facilities Asphalting of Roads and Potholes
MUNICIPAL BUILDING
Individuals may request for these services.
REQUIREMENT (S) Letter request specifying the service needed HOW TO AVAIL OF THE SERVICE IT WILL TAKE YOU PLEASE APPROACH
FOLLOW THESE STEPS

1. Submit Request Submit request to the personnelin-charge. Staff receives and records the request letter in a logbook then submits it to the Municipal Engineer.
2 minutes
MEO Staff
2. Notation of the City Engineer Municipal Engineer evaluates the request and endorses the same to the Maintenance Section.
2 minutes
Municipal Engineer
53
3. Evaluation And Assessment Municipal Engineer evaluates and assesses the request. 2 minutes
Municipal Engineer
4. Site Inspection and Investigation Municipal Engineer talks to persons and barangay officials concerned on-site day -do-
5. Prepare Program of Work Maintenance Engineer prepares an estimate of materials, labor and equipment required. (Required only for Repair of Roads and Shoulders, Drainage and manholes, Buildings and other Facilities and Asphalting of Roads and Potholes)
1 day
-do-
6. Recommendation and Approval Municipal Engineer reviews and evaluates the results of inspection and program of work. He then approves the implementation of maintenance work.
3 minutes
-do-
7. Implementation Maintenance Engineer assigns foreman and maintenance men on site; and prepares construction materials and equipment.
2 days
Municipal Engineer
54
Requesting the preparation of plans and program of work

ABOUT THE SERVICE ONE OF THE services rendered by the Municipal Engineers Office, is the preparation of Plans and Program of Work as requested by barangay officials, private concerned citizens, and other offices of the municipal government.
MUNICIPAL BUILDING
These usually are regarding repair and construction of: Drainage Systems Concrete Roads Public and Government Buildings Other Infrastructure Projects These services are being provided to guide, constituents in the implementation of the proposed project especially regarding plans, specifications and costs.
REQUIREMENT (S) Letter request specifying the service needed
FOLLOW THESE STEPS

1. Submit Request Submit request to the personnelin-charge. Staff receives and records the request in a logbook and submits the same to the Municipal Engineer.
IT WILL TAKE YOU
PLEASE APPROACH
3 minutes
MEO Staff
55
2. Notation of the Municipal Engineer Municipal Engineer evaluates the request and endorses it to the Construction Section. 3 minutes
Municipal Engineer
3. Evaluation And Assessment Municipal Engineer evaluates and assesses the request. 3 minutes -do-
4. Site Inspection and Investigation Municipal Engineer talks to persons and barangay officials concerned on-site. Engineer proceeds to survey work, if a survey is needed.
1day
-do-
5. Prepare Program of Work 1 week Municipal Engineer prepares detailed plans. 1 to 5 days He then prepares a Bill of Materials 6. Recommendation and Approval Municipal Engineer evaluates and approves the plans and program of work. 3 minutes -do-do-
56
Securing Building Inspection Clearance for Business Permit

ABOUT THE SERVICE BUSINESS ENTERPRISES are required to secure Building Inspection approval from the Municipal Engineers Office before the start of commercial operations and during the annual renewal of business permits.
MUNICIPAL BUILDING
This is part of the process of securing a Business License/Mayors Permit
REQUIREMENT (S) Business License Application/Assessment Form Detailed information about the business and sketch of location (for new enterprises)
TAXES AND FEES HOW TO AVAIL OF THE SERVICE IT WILL TAKE YOU PLEASE APPROACH
FOLLOW THESE STEPS

For Renewal of Business Permit Application 1. Assessment of Inspection Fee and Clearance Present the Business Permit application form to any member of the Building Staff for clearance and assessment of the required building inspection fee and then proceeds to the Mun. Treasurers office for payment.
15 minutes
MTO Staff
57
For New Enterprises 1. Submit Requirements Submit the detailed information of the business and sketch of location for site inspection. 10 minutes
Municipal Engineer
2. Building Inspection Technical staff/building inspectors conduct actual building inspection for compliance with the National Building Code, referral codes, laws and ordinances.
30 minutes
-do-
3. Inquire the Result of Inspection Inquire the result of inspection a day after the technical staff conduct building inspection. 15 minutes -do-
4. Perform Corrections/Comply with Building Requirements Make the necessary corrections/ complies with building requirements listed in the inspection report. He/She the informs the building inspectors that corrections have been made. Go back to Step 2
30 minutes
-do-
5. Signature of Building Official of Inspection Report Building Official signs the inspection report prepared by building inspector. 6. Perform Corrections/Comply with building requirements An applicant receives the inspection report and makes the necessary corrections/comply building requirements listed in 15 minutes -do2 minutes
Municipal Engineer
58
the inspection report. Then the applicant will inform the building inspectors that corrections have been done for re-inspection.
7. Re-inspection of the Building Technical Staffs conduct reinspection if the deficiencies stated at the inspection report have been corrected. 30 minutes -do-
8. Assessment of Building Inspection Fee and Clearance Once all the requirements are complied with, an assessment and clearance will be given to the applicant. Then, proceed to Municipal Treasurers Office for payment.
15 minutes
MTO Staff
59
60
SERVICE PLEDGE OF THE MUNICIPAL TREASURERS OFFICE

ACTIVITIES
LGU Revenue Generation and Local Resource Mobilization Program 1. Collection of Traditional Sources of Income
PERSONS RESPONSIBLE
Mrs. Serina G. Cadenas Mr. Inocentes M. Galendez Mrs. Demetria D. Abucejo Mrs. Renata S. Cacho
2. Conduct Tax Information Campaign
Mrs. Ranulfa G. Urbuda Mrs. Serina G. Cadenas Mr. Inocentes M. Galendez Mrs. Demetria D. Abucejo Mrs. Renata S. Cacho
Mrs. Serina G. Cadenas 3. Issued Reality Tax and Business Tax/Clearances Mr. Inocentes M. Galendez Mrs. Demetria D. Abucejo Mrs. Renata S. Cacho 4. Send demand letters to delinquent taxpayers
Mrs. Ranulfa G. Urbuda
Mrs. Serina G. Cadenas,
Mr. Inocentes M. Galendez
Mrs. Demetria D. Abucejo
Mrs. Renata S. Cacho

OIC-Municipal Treasurer
61
SERVICE PLEDGE OF THE MUNICIPAL TREASURERS OFFICE

ACTIVITIES
PERSON RESPONSIBLE
Accountabilities
1. Remit Statutory Obligations
2. Issue checks for payment of salaries, wages and other contractual obligations
3. Deposit collections
4. Issue Certificate for Availability of Funds
Implementation of Special Report
1. Coordinate with other departments/agencies in the implementation of special projects

OIC-Municipal Treasurer
62
MUNICIPAL TREASURY SERVICES
Securing Official Receipts, Receipts of Real Property Tax Payments for business permits
ABOUT THE SERVICE
OFFICIAL RECEIPTS of real property tax payments is required in certain transactions [e.g. in the application of Business Permit] to prove that the taxes on real property have been paid and updated. This can be secured from the Municipal Treasurers Office.
MPDC Office
M UNICIPAL TREASURERS OFFICE

For more information, please contact: Ranulfa G. Urbuda, Tel. No. (038) 532-5035 Local 602
REQUIREMENT(S)
Copy of the latest Real Property Tax Declaration in case of Revision Copy of the Latest Official Receipt of Real Property Tax Payments Business License Application Form
FOLLOW THESE STEPS
IT WILL TAKE YOU
PLEASE APPROACH
1. Present complete requirement to designated collector
2 minutes
Serina G. Cadenas LRCO-1 Demetria D. Abucejo LTOO-1
2. Issuance of Land Tax Official Receipt
5 minutes
Renata S. Cacho RCC-1 Inocentes M. Galendez
3. Issuance of Land Tax Official Receipt
2 minutes
Ranulfa G. Urbuda OIC Municipal Treasurer
63
64
SERVICE PLEDGE OF THE LOCAL CIVIL REGISTRARS OFFICE

ACTIVITY
Issuance of Birth / Death / Marriage Certificates and other Documents
PERSON RESPONSIBLE
Mr. Derrick E. Llup Mr. Feliciano L. Gallentes
Issuance of Marriage License
Registration of Live Births
Registration of Marriage
Registration of Deaths
Mr. Derrick E. Llup Mr. Feliciano L. Gallentes Mr. Derrick E. Llup Mr. Feliciano L. Gallentes
Registration of Certificate of Founding
Registration of Legitimation/ Acknowledgement and AUSF
Verification and Issuance of Certified Transcription [Birth/Marriage/Death]
Out of Town Reporting of Birth/Death/Marriage Preparation and submission of Supplemental Report
Petition for correction of clerical error
Mr. Feliciano L. Gallentes
Mr. Derrick E. Llup

Local Civil Registrar
65
SERVICE PLEDGE OF THE LOCAL CIVIL REGISTRARS OFFICE

ACTIVITY
Petition for change of first name
PERSON RESPONSIBLE
Petition for correction of clerical error/change of first name [Migrant Petitioner]
Endorsement of Civil registry Documents
Certification on Machine Copy of Documents
Transfer of erroneously registered civil registry documents
Issuance of True copies of COLB/COD/CM
Preparation and issuance of annotated document
Subscription on Parental Advise/Consent
Preparation and submission of supplemental report
Mr. Derrick E. Llup

66
CIVIL REGISTRY SERVICES
Requesting a Certified Copy of Birth, Marriage, Death record and other Civil Registry Documents
ABOUT THE SERVICE
CIVIL REGISTRY documents such as birth, marriage & death certificates maybe availed of by securing a certified transcript or photocopy from the Office.
FEES
Birth Certificate (local use) Birth Certificate (for purposes abroad) Marriage Certificate (local use) Marriage Certificate (for purposes abroad Death Certificate Per issuance of negative certification of birth, death and marriage record P50.00 75.00 50.00 75.00 50.00 40.00
FOLLOWS THESE STEPS
IT WILL TAKE YOU
PLEASE APPROACH
1. Request (written or oral request)
DERRICK E. LLUP Asst. Registration Officer Des. RAMONITO C. BACANGOY Office Staff
67
2. Verification Client waits; search of requested Civil Registry documents is verified as to availability of records. (If the requested record is not yet encoded in the computer the record will be searched manually.) If record/document is available, prepare payment slip (Give payment slip to client and advise to pay corresponding fee/s to MTO) 3. Payment of Fees Client pay corresponding fees to the Municipal Treasurers Office 5 minutes MTO Collection Clerk
5 minutes
DERRICK E. LLUP Asst. Registration Officer Des. RAMONITO C. BACANGOY Office Staff
4. Preparation of requested Civil Registry Documents LCR Office staff or Asst. Registration Officer prepares the requested documents Asst. Registration Officer checks/reviews the correctness of the entries in the Civil Registry Documents
DERRICK E. LLUP Asst. Registration Officer Des. 10 minutes RAMONITO C. BACANGOY Office Staff
5. Issuance of the requested documents MCR check and signs the documents Client receives the documents 5 minutes FELICIANO L. GALLENTES Municipal Civil Registrar
Processing Time: 25 Minutes
68
Applying for a Marriage License

ABOUT THE SERVICE
WHERE A MARRIAGE license is required, each of the contracting parties shall file separate sworn application for such license with the proper local civil registrar of the place where either or both of the contracting parties reside. The local civil registrar concerned shall enter all applications for marriage license filed with him in a registry book strictly in the order in which the same are received. When the license is issued, the same shall be valid in any part of the Philippines for a period of one hundred twenty (120) days from the date of issue, and shall be deemed automatically cancelled at the expiration of said period if the contracting parties have not made use of it.
REQUIREMENTS
Birth Certificate Pre-marriage counseling certificate Parental consent if applicant is 18 yrs. old but below 21 yrs. Old Parental advice if applicant is 21 yrs old but below 25 yrs. Old Certificate of Legal Capacity to Contract Marriage (if foreigner) Certificate of No Marriage (CENOMAR) Death Certificate of previous wife or husband if widow or widower
FEES
Application Fee -where applicants are residents of the municipality -where one of the applicant is a non-resident of the municipality -where one of the applicant is foreigner Marriage License Fee Pre-Marriage Counseling Seminar P 150.00 250.00 1,000.00 200.00 100.00
69
FOLLOWS THESE STEPS
IT WILL TAKE YOU
PLEASE APPROACH
1. Application Applicants submit requirements -Applicants fill-out application for Marriage license DERRICK E. LLUP Asst. Registration Officer Des.
JOHN MARK C. GALLORFORT Office Staff
2. Examination of Requirements ARO or Office Staff examines completeness and authenticity of submitted required documents. Inquire personal data and other essential information relative to the application. DERRICK E. LLUP Asst. Registration Officer Des. 5 minutes JOHN MARK C. GALLORFORT Office Staff
3. Preparation of Application Applicants accomplish application form Office Staff types application form (Municipal Form No. 90), 4 copies If applicants are between 18-25 years old and parental consent/advice is not yet given, accomplish parental consent/advice from for parents signature. If the parents are out of town send the prepared forms to the LCR where the parents reside and cause the signature of parents duly subscribed by the LCR and sent it back to this office. Applicants and parents signs in the application and parental consent/advice.
20 minutes
70
4. Payment of Fees Applicants are advised to pay the required fees to the MTO 5 minutes MTO Collection Clerk
5. MCR evaluates and subscribes the Application Evaluates the documentary requirements submitted Examine, verify and subscribe the Marriage License Application Form or sworn Statement of the Applicants MCR / Office Staff advise the client to come back after the 10 days posting period. 10 minutes FELICIANO L. GALLENTES Municipal Civil Registrar
6. Release of License Office Staff prepares the license MCR signs the license Office Staff releases the marriage license to the applicants 5 minutes FELICIANO L. GALLENTES Municipal Civil Registrar JOHN MARK C. GALLORFORT Office Staff
Processing Time: 45 MINUTES
71
Registration of Birth and Marriage Certificates

ABOUT THE SERVICE
REPUBLIC ACT No. 3753 mandates the establishment of a civil register in the Philippines where acts, events, legal instruments and court decrees concerning the civil status of person shall be recorded. The birth of the child, being a vital event of a person, shall be registered within thirty (30) days from the time of birth in the office of the Civil Registrar of the city/municipality where the birth occurred. For ordinary marriage, the time for submission of the Certificate of Marriage is fifteen (15) days following the solemnization of marriage.
REQUIREMENTS
Certificate of Live Birth (COLB) or Certificate of Marriage
FOLLOWS THESE STEPS
IT WILL TAKE YOU
PLEASE APPROACH
2 minutes 1. Presentation of Document Present documents for registration
DERRICK E. LLUP Asst. Registration Officer Des.
72
2. Examination of Document Wait while ARO or Office Staff examines the document, whether it is submitted on time/delayed and the entries are properly filled-up. DERRICK E. LLUP Asst. Registration Officer Des. 5 minutes JOHN MARK C. GALLORFORT Office Staff
3. Registration of Document Client is advised to wait while ARO or Office Staff registers the document. Two copies of the registered document are retained as file copy of the office and the other one for NSO, Manila. DERRICK E. LLUP Asst. Registration Officer Des. 10 minutes JOHN MARK C. GALLORFORT Office Staff
4. Signature of Registered Document MCR signs the registered civil registry document and release to client. 3 minutes
FELICIANO L. GALLENTES Municipal Civil Registrar
73
Registration of Death Certificates

ABOUT THE SERVICE
IT SHALL BE THE responsibility of the nearest relative or spouse who has knowledge of the death to report the same within forty-eight (48) hours if the deceased died without medical attendance. The health officer shall examine and sign the death certificate and direct the registration of the death certificate to the Office of the Civil Registrar within the reglamentary period of thirty (30) days.
REQUIREMENT
Death Certificate
FEES
Burial Permit fee P15.00

IT WILL TAKE YOU
FOLLOWS THESE STEPS
PLEASE APPROACH
1. Presentation of Documents Approach the ARO or Office Staff if the deceased died outside hospital premises. The ARO or Office Staff prepares the death certificate per data supplemented by the informant. DERRICK E. LLUP Asst. Registration Officer Des. 5 minutes JOHN MARK C. GALLORFORT Office Staff
2. Payment of Burial Permit fee Client is advised to pay the corresponding fee at the Municipal Treasurers Office 5 minutes MTO Collection Clerk
74
3. Examination of Document ARO or Office Staff reviews the death certificate if it is on time/delayed and properly filled-up. 2 minutes JOHN MARK C. GALLORFORT Office Staff
DERRICK E. LLUP Asst. Registration Officer Des.
4. Signature of the Mun. Health Officer The City Health Officer reviews/examines and signs the document as to the cause of death and advice client to return to LCR with the signed document for registration. (Signature of the Embalmer is needed if the deceased was embalmed) Dr. ENRIQUETO L. ACENAS Mun. Health Officer 15 minutes
(Embalmer)
5. Registration of Document Submit the document for registration. Client is advised to wait while ARO or Office Staff registers the document. Three copies of the registered document are retained as file copy of the LCR Office, file copy of the Mun. Health Office and the other one for NSO, Manila.
DERRICK E. LLUP Asst. Registration Officer Des. 10 minutes JOHN MARK C. GALLORFORT Office Staff
6. Signature of Registered Document The MCR signs the registered death certificate 3 minutes FELICIANO L. GALLENTES Municipal Civil Registrar
75
Delayed Registration of Civil Registry Records

ABOUT THE SERVICE
DELAYED REGISTRATION of birth, marriage, death and court decrees like ordinary registration made at the time of the eventshall be filed at the office of the Civil Registrar of the place where the event occurred, following the lapse of the reglamentary period to register.
REQUIREMENTS
For delayed registration birth: At least two of the following documentary evidences: 1. Baptismal Certificate 2. Voters Certification (COMELEC) 3. Marriage Contract if married 4. Valid Identification Cards (with date and place of birth) 5. School Record 6. SSS records 7. Barangay Captain Certification NSO Negative Certification of Birth/Death/Marriage Affidavit of Late Registration
FEES
For delayed registration of births: after 30 days from date of births but not more than six months after 6 months from date of birth but not more than one year after one (1) year from date of birth For delayed registration of marriages: after 16 days from date of marriage but not more than 30 days after 30 days from date of marriage For delayed registration of deaths: after 48 hours from date of death but not more than 30 days after 30 days from date of death 25.00 75.00 30.00 100.00 P 50.00 75.00 150.00
76
FOLLOWS THESE STEPS
IT WILL TAKE YOU
PLEASE APPROACH
1. Presentation of Documents Present document for delayed registration. The document may be: Certificate of Live Birth (COLB) Marriage contract Death certificate Others
(Office
staff verifies from the archive whether the record for late registration is available). 2. Submission of Requirements Client is instructed to submit supporting documents. Client waits while Office Staffs examines the document. 10 minutes JOHN MARK C. GALLORFORT Office Staff DERRICK E. LLUP Asst. Registration Officer Des.
3. Payment of fees Client is advised to pay the required fees at the Municipal Treasurers Office 3 minutes MTO Collection Clerk
4. Interview and Oath Client is advised to see the MCR for interview and let the latter administer their oath in the affidavit of delayed registration. 15 minutes
5. Publication Office staff advises the client to come back after the 10-day reglamentary publication period. 6. Release of Document Client returns to claim his/her new registered document. Office staff releases the duly signed registered document. 3 minutes
Processing Time: 56 Minutes The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services
77
Requesting endorsement of Registry Records to the Civil Registrar - General

ABOUT THE SERVICE
AS A RULE, all civil registrars shall submit civil registry documents to the Office of the Civil Registrar-General (OCRG) thru their respective NSO provincial offices. There are instances when the NSO cannot issue copy/copies to the interested party because their Office have no available record in its archive, or the current document is still with the NSO provincial office being processed. To facilitate the issuance of requested documents, the concerned Provincial Statistics Officer (PSO) or Civil Registrar is required to submit or indorse the needed document on a piecemeal basis to the NSO.
REQUIREMENTS
NSO - CRS Form No. 1 (Negative Certification of Birth)
FEES
Certified True Copy P50.00 P140.00
Postal Money Order / Document (for endorsement with request for SecPa to be sent back to MCR)
FOLLOWS THESE STEPS
IT WILL TAKE YOU
PLEASE APPROACH
1. Request Approach Office Staff and request for endorsement of record to NSO.
78
2. Verification Office staff verifies from the archive whether the record for endorsement is available. Search is made in the data base, and in the archive DERRICK E. LLUP Asst. Registration Officer Des. 10 minutes JOHN MARK C. GALLORFORT Office Staff
3. Submission of requirements Present the NSO negative certification (updated issued not later than 6 months) 3 minutes
DERRICK E. LLUP Asst. Registration Officer Des. JOHN MARK C. GALLORFORT Office Staff
4. Payment of fees Client is advised to pay at the MTO the required fee. 5 minutes
MTO Collection Clerk
5. Preparation of Endorsement Office staff makes a true copy of the document to be endorsed to NSO together with an endorsement letter and bring the same to the MCR for his signature. JOHN MARK C. GALLORFORT Office Staff
22 minutes
6. Signature of the MCR 3 minutes MCR reviews then signs the document.
7. Release (Client is given the true copy and endorsement letter together with the receipt of the courier after the documents are sent to NSO.) Client is instructed to follow-up at NSO, Quezon City after 10 working days if the document owner will personally request for SECPA. Office staff records the endorsement in the log book for out-going letters. DERRICK E. LLUP Asst. Registration Officer Des. 5 minutes JOHN MARK C. GALLORFORT Office Staff
79
80
SERVICE PLEDGE OF THE MUNICIPAL ASSESSORS OFFICE

ACTIVITY Preparation in the Request for Issuance of Vicinity Map Preparation in the Request for Sketch Plan
PERSON RESPONSIBLE Mr. Perlito G. Pagaran
Mr. Perlito G. Pagaran
Preparation in the request for the Issuance of Certification of Landholdings
Mrs. Ophelia R. Cuadra Mrs. Desideria B. Sagusay
Preparation in the request for the Issuance of Certified True Copy
Mr. Perlito G. Pagaran Mrs. Desideria B. Sagusay
Revenue Generation and Local Resource Mobilization Program 1. Discover and Asses declared and undeclared real properties and its improvements 2. Preparation of FAAS Mrs. Desideria B. Sagusay and Staff
Mr. Perlito G. Pagaran Mrs. Desideria B. Sagusay Mrs. Rosalinda S. Huertas Mrs. Desideria B. Sagusay Mrs. Rosalinda S. Huertas Mrs. Desideria B. Sagusay
3. Preparation of Tax Declaration
4. Preparation and serving of NATB and notices to landowners
5. Preparation of certification/landholdings
Mrs. Ophelia R. Cuadra Mrs. Desideria B. Sagusay
Mr. Perlito G. Pagaran Mrs. Rosalinda S. Huertas
Mrs. Ophelia R. Cuadra
Mrs. Desideria B. Sagusay

Municipal Assessor
81
MUNICIPAL ASSESSORS OFFICE
Requesting Certified True Copy of Tax Declaration and Landholdings

ABOUT THE SERVICE DOCUMENTS such as tax declaration, certification of landholdings may be availed from the Muni Assessors Office
FEES
Certified true copy Certification of Landholdings P 25.00 / copy 25.00 / copy
REQUIREMENTS
Lot Number Location

FOLLOW THESE STEPS IT WILL TAKE YOU 1 minute PLEASE APPROACH OPHELIA R. CUADRA Clerk
1. Submit required documents
2. Evaluates and verify submitted documents 3. Acts on the application
2 minutes
3 minutes
RAYMOND C.ABUYO Encoder - Casual ROSALINDA S. HUERTAS LAOO I DESIDERIA B. SAGUSAY Department Head RAYMOND C. ABUYO Encoder - Casual
4. Review and initials the documents
2 minutes
5. Approve / sign document
1 minute
6. Release document
1 minute
82
Requesting Sketch Map and Vicinity Map

ABOUT THE SERVICE DOCUMENTS such as sketch map, vicinity map may be availed from the Municipal Assessors Office
FEES
Sketch Maps Vicinity Maps P 50.00 / copy 100.00 / copy
REQUIREMENTS
Lot Number Location

FOLLOW THESE STEPS 1. Submit required documents IT WILL TAKE YOU PLEASE APPROACH
1 minute
2. Evaluates and verify submitted documents
3 minutes
PERLITO G. PAGARAN Draftsman - Casual
3. Acts on the application
55 minutes
4. Release documents
2 minutes
83
84
SERVICE PLEDGE OF THE MUNICIPAL ACCOUNTING OFFICE

ACTIVITY Processing of Claims
PERSON RESPONSIBLE Ms. Filipina C. Alaba Ms. Algerica C. Pajigal Mrs. Arsenia D. Tiu, CPA Ms. Algerica C. Pajigal Mrs. Hipolita D. Cadiz Mrs. Arsenia D. Tiu, CPA Ms. Filipina C. Alaba Mrs. Lucia G. Ranario
Receiving/releasing of vouchers and documents
Process disbursement vouchers of LGU and Barangay transactions
Ms. Algerica C. Pajigal Ms. Filipina C. Alaba Ms. Algerica C.Pajigal Mrs. Hipolita Cadiz Mrs. Arsenia D. Tiu, CPA Ms. Filipina C. Alaba Mrs. Lucia G. Ranario Ms. Algerica C. Pajigal Mrs. Hipolita D. Cadiz Ms. Filipina C. Alaba Mrs. Lucia G. Ranario
Pre-audit of disbursements/signature disbursement vouchers
Processing of request for Accountants Advice
Conduct technical/financial consultations with Barangay officials Prepare summary of payments and remittances upon request from employees for loan purposes Receive/submit loan applications of employees to government financial institutions Preparation of payrolls
Mrs. Arsenia D. Tiu, CPA
Mrs. Lucia G. Ranario
Mrs. Lucia G. Ranario
Mrs. Hipolita D. Cadiz
Mrs. Lucia G. Ranario Ms. Filipina C. Alaba
Mrs. Hipolita D. Cadiz Ms. Algerica C. Pajigal
Mrs. Arsenia D. Tiu, CPA

Municipal Accountant
85
MUNICIPAL ACCOUNTING SERVICES

FRONTLINE SERVICE
Processing of claims
PROCESS/ACTIVITIES STEP CLIENTs/ MBO Submission or Municipal Budget Office forwards the disbursement vouchers (DVs) / payrolls to Accounting Office Barangay Treasurers submits documents SERVICE PROVIDER
DURATION (Time Allocation)
REQUIREMENT
FEES
PERSON RESPONSIBLE
1(a).
Pre-audit of the claims per DVs and payrolls
- Average of 2 hrs for each complex and 30 mins. for each non complex claim
Disbursement voucher or payroll & its supporting documents
N/A
ALGERICA C. PAJIGAL
(b)
- do -
- Average of 30 mins. - Average of 1. 25 hrs for complex claim, 15 mins for non complex claim & 30 mins for regular payroll
- do -
N/A
FILIPINA C. ALABA
2.
Review the claims per DVs and payrolls
Pre-audited and indexed DV or payroll & its supporting documents Pre-audited DV w/ duly accomplished Obligation Request (OBR) by MBO Pre-audited & Obligated DV or payroll & its supporting documents Duly signed DV or payroll by the Municipal Accountant & its supporting documents
N/A
ALGERICA C. PAJIGAL / FILIPINA C. ALABA
3.
Verification of Obligation and Control of obligation of Trust Fund and Trust Liabilities of the General Fund. Final review and signature of Municipal Accountant Recording and Releasing of the DVs and payrolls to claimants/liaisons or forwarding to MTO
- Acted within 5 mins per claim
N/A
ALGERICA C. PAJIGAL / FILIPINA C. ALABA
4.
N/A
ARSENIA D. TIU
5.
Sign/claim the released Copy of DV & OBR
N/A
ARSENIA D. TIU
NOTE
Due to the volume & variety of transactions being received each day and taking into consideration the level of urgency of some transactions and available manpower, the average processing time for: Simple Transaction within 3 days Complex Transaction within 7 days
86
87
SERVICE PLEDGE OF THE MUNICIPAL AGRICULTURE OFFICE

ACTIVITY Assistance to the implementation of Agricultural programs/projects: 1. Purchasing of certified/Hybrid rice and Corn Seeds
PERSON RESPONSIBLE Mrs. Adelaida M. Galendez Mr. Pedro C. Madeloso Mrs. Evarista A. Ellivera Mrs. Helen Torrejos Mr. Felix M. Acero
2. Livestock Production thru dispersals, animals health services, training and extension services [ BALA, RIC, 4H] Genetic improvement [AI, Natural Breeding-upgrade] and Forage Development and maintenance. 3. Promotion of efficient Coastal Resource Management Program
Mr. Pedro C. Madeloso BALA Representatives
Mrs. Adelaida M. Galindez Engr. Antonio A. Fudalan Mr. Felix M. Acero BANTAY DAGAT Personnel
Conduct technical assistance on High Value Commercial Crops [Mango, Jack fruit, vegetables, cut flowers /ornamentals, banana, ube, tilapia] including rice and corn crops and other related trainings
Mrs. Adelaida M. Galendez Mr. Pedro C. Madeloso Mrs. Evarista A. Ellivera Mrs. Helen Torrejos Mr. Felix M. Acero Mrs. Maricel Cagas Mr. Rolly Manipon Mr. Longino Paglinawan Mrs. Metodia Peligrino Mrs. Delfina Pagaran
Conduct mothers classes regarding Home Management, backyard Gardening and the importance of the Six Basic Food Groups for the growing children
Mrs. Adelaida M. Galendez Mrs. Evarista A. Ellivera
Mr. Pedro C. Madeloso Mr. Felix M. Acero Mr. Longino Paglinawan
Mrs. Evarista A. Ellivera Mrs. Maricel Cagas Mrs. Metodia Peligrino
Mrs. Helen Torrejos Mr. Rolly Manipon Mrs. Delfina Pagaran
Mrs. Adelaida M. Galindez

Municipal Agriculture Officer
88

ACTIVITY Coordinate different agricultural sectors in the conduct of agro-fair activities
PERSON RESPONSIBLE
Purchase planting materials for the Municipal Nursery
Mrs. Adelaida M. Galindez Mr. Longino Paglinawan Mr. Pedro C. Madeloso
Tilapia fingerlings distribution
Mrs. Adelaida M. Galindez Mr. Longino Paglinawan
Monitoring of BAGSAKAN
Mrs. Adelaida M. Galendez Mr. Pedro C. Madeloso Mrs. Evarista A. Ellivera Mrs. Helen Torrejos Mr. Felix M. Acero Mrs. Maricel Cagas Mr. Rolly Manipon Mr. Longino Paglinawan Mrs. Metodia Peligrino Mrs. Delfina Pagaran
Conduct pre-marriage counseling
Mrs. Adelaida M. Galendez Mrs. Evarista A. Ellivera Mrs. Helen Torrejos
Organize/re-organize farmers/fishermen/livestock associations
Mrs. Adelaida M. Galendez Mrs. Evarista A. Ellivera Mrs. Helen Torrejos Mrs. Maricel Cagas Mrs. Metodia Peligrino Mrs. Delfina Pagaran
Mr. Pedro C. Madeloso Mr. Felix M. Acero Mr. Longino Paglinawan
Mrs. Evarista A. Ellivera Mrs. Maricel Cagas Mrs. Metodia Peligrino
Mrs. Helen Torrejos Mr. Rolly Manipon Mrs. Delfina Pagaran

89

ACTIVITY
PERSON RESPONSIBLE Mrs. Adelaida M. Galendez Mrs. Helen Torrejos Mrs. Maricel Cagas Mrs. Metodia Peligrino Mrs. Delfina Pagaran
Conduct inspection and monitoring of the Development on Agriculture and Environmental Enhancement Programs
Conduct de-worming and vaccination activities
Mr. Pedro C. Madeloso BALA Representatives
Conduct actual field surveys and soil sampling
Mrs. Adelaida M. Galendez Mr. Pedro C. Madeloso Mrs. Evarista A. Ellivera Mrs. Helen Torrejos Mrs. Metodia Peligrino Mrs. Delfina Pagaran
Maintain the Municipal Nursery
Mr. Rolly Manipon Mr. Longino Paglinawan
Mr. Pedro C. Madeloso
Mrs. Evarista A. Ellivera
Mrs. Helen Torrejos
Mr. Felix M. Acero
Mrs. Maricel Cagas
Mr. Rolly Manipon
Mr. Longino Paglinawan
Mrs. Metodia Peligrino
Mrs. Delfina Pagaran

90
MUNICIPAL AGRICULTURE SERVICES
Coastal Resource Management Assistance

SERVICE
Law enforcement activities and maintenance of two (2) MPAs of Fish Wardens.
REQUIREMENTS
All concerned Coastal Barangays and Law enforcers.
HOW TO AVAIL OF THE SERVICES

IT WILL TAKE YOU PLEASE APPROACH
FOLLOW THESE STEPS
1. Concern citizens of the municipality will report immediately to the fish warden, MAO, or PNP any illegal acts observed in the Marine Sanctuary or within the municipal waters. Prohibited activities: Marine Sanctuary (surrounded by buoys) at Malinao-Cayam and Ulbujan swimming, Diving, Fishing and passing the area. And all other activities Municipal Waters All fishers and fishing vessels from outside municipalities and provinces are considered illegal fishers in the municipal waters of Garcia-Hernandez FISH WARDEN, MAO, PNP
2. CRM program provide 50% incentive from penalties collected to those concern citizens who reported the illegal activity to be shared by among others involved in the law enforcement.
MAO MTO
91
Securing Referral for the Display of Products During Agro-Fair

SERVICE
Municipal Agriculture spearheads the conduct Agro-Industrial fair. Office yearly
of
REQUIREMENTS
Barangays in coordination with the farmers and barangay Peoples Organizations may display their own produce.

IT WILL TAKE YOU PLEASE APPROACH
FOLLOW THESE STEPS

1. All barangay officials together with the P.O. officials in the barangay will collect their product and put it in one place to be easily collected by the assigned service driver. 2. Barangay Officials and P.O. per district will coordinate MAO staff where to display their products. Note: each district will be provided one booth as display center for the district. If booth provided is not enough its up for the district to construct an extension. 3. Upon the arrival, barangay officials and P.O. of the barangay will present their product to the assigned agro-fair committee for the recording and weighing of their products. 4. Right after the awarding of prizes, the unsold product and other paraphernalias will be hauled back to their respective barangay.
2 hours
Dumptruck driver
1 Hour
MAO Personnel
1 hour
Assigned AGROFAIR COMMITTEE
Depending on the distance per barangay
Dumptruck driver
92
Development for Agricultural and Environmental Program (DAEP) Assistance

SERVICE
Conduct community organizing seminars for those interested farmers who want to join the Peoples Organization [PO].
REQUIREMENTS
Farmers, Housewives or any individuals from eighteen (18) years old up

IT W ILL TAKE YOU
FOLLOW THESE STEPS
PLEASE APPROACH
1. Interested individuals will go to the FITS Center every 3rd and 4th Monday of the month to attain the community organizing seminar.
2 days
DAEP Technicians MAO
2. After complying the required seminars participant will register and pay membership fee and Capital Build-up to the P.O. he/she intends to join. He/She must abide whatever policies stipulated by the P.O.
1 hour
P.O. Chairman P.O. Treasurer
3. If he/she wants livelihood assistance confer to the assigned technician for the release.
1 hour
DAEP Technician
93
Securing Referral for Rabies Prevention and Eradication Program

SERVICE
Municipal Agriculture Office assists all dog owners from barangays all the necessary activities for dog.
REQUIREMENTS
All dog owners must register and leash their dogs as responsible dog owners.
HOW TO AVAIL OF THE SERVICES IT W ILL TAKE YOU PLEASE APPROACH
FOLLOW THESE STEPS

1. If you have dogs three months old and up please register yearly to your barangay treasurer. Ask an official receipt for the payment.
30 seconds
Barangay Treasurer
2. After payment confer the MAO if anti-rabies vaccines is available, if available ask the schedule of the immunization of the dog. Upon the schedule time bring your dog with the official receipt of payment and present it to the MAO for record purposes and the conduct of immunization.
10 minutes
Pre-exposed Vaccinator and recorder
3. After the immunization, please provide extra care with your dogs by not letting your dog stressed, become wet for three (3) days and provide balance diet and proper grooming of your dog throughout his/her life.
5 minutes
Pre-exposed Vaccinator and recorder
4. For uncontrolled dogs, dog owners must notify with the proper authorities (BRB, MAO, PNP) for proper disposal to eliminate biting incidence.
5 minutes
Bantay Rabies Sa Barangay Municipal Agriculture Office Philippine National Police
94
Techno Gabay Program-Farmers Information Technology Service (FITS) Center Assistance
SERVICE
FITS office assists all farmers from barangays. Provide production technologies of different commodities needed by the farmers/clients. Directly access to the members of the Peoples Organization in each barangay.
REQUIREMENTS
Technology transfer usually happen during regular monthly meetings of P.Os. in each barangay. Inform all farmers the availability of IEC materials in the Farmers Information Technology Service (FITS) Center for more references of different technologies.
FOLLOW THESE STEPS
IT W ILL TAKE YOU
PLEASE APPROACH
1. P.O. members must attend regular monthly meetings to listen the sharing of technologies or technology transfer, this is the time that members will not hesitate to ask questions to the assigned technician for more details of technologies.
1 hour
P.O. Chairman Assigned Technician FITS Staff
95
Techno Gabay Program-Farmers Information Technology Service (FITS) Center Assistance.

SERVICE
Research activity of the farmers and other clienteles in the FITS Center.
REQUIREMENTS
The farmers, housewives and other clients will sign the visitors logbook and specify the purpose of visiting FITS.
HOW TO AVAIL OF THE SERVICES FOLLOW THESE STEPS

1. Visitors will log their name in the logbook and ask permission of the FITS Staff the purpose of research.
IT W ILL TAKE YOU

1 minute
PLEASE APPROACH
FITS Staff
2. FITS staff will assist and provide the necessary IEC materials needed by the clients.
No Limit
FITS Staff
3. If techno clinic is needed the following technicians is assigned per commodity. Please refer to the following in-charge: HVCC - Fruits, Vegetables, Rootcrops, Bananas, Coffee, Cacao, Legumes Helen Torrejos and MAO.
30 minutes MAO Staff
CORN Delfina Pagaran/Methodia Peligrino and MAO. RICE Pedro Madelozo, Evarista Elivera, Maricel Cagas and MAO. LIVESTOCK Pedro Madelozo, Felix Acero, MAO and BALAs.
96
Techno Gabay Program-Farmers Information Technology Service (FITS) Center Assistance.

SERVICE
Distribution of IEC materials.
REQUIREMENTS
Farmers and other clients who are P.O. members.
FOLLOW THESE STEPS

1. Visitors will log their name in the logbook and ask permission of the FITS Staff the necessary IEC materials needed. 2. FITS staff will assist and provide the necessary IEC materials needed by the clients. 3. FITS staff will record the number of IEC materials released to clients with their acknowledgement signatures.
IT W ILL TAKE YOU
PLEASE APPROACH
1 minute
FITS Staff
No Limit
FITS Staff
5 minutes
FITS Staff
97
Techno Gabay Program-Farmers Information Technology Service (FITS) Center Assistance

SERVICE
Conduct Science and Technology Based Farm (Techno Demo on Rice) and production of Organic Fertilizer from vermicast and carbonized rice hull.
National Hi-way
M a n a b a R i v e r
To Jagna
REQUIREMENTS
Farmer (Magsasaka Siyentista) Carbonizer, Vermiworms Seeds Shredder

FOLLOW THESE STEPS
1. MS will request necessary materials and equipments needed to the FITS Manager. 2. MS starts conduct the STBF
IT W ILL TAKE YOU
PLEASE APPROACH
1 day
FITS Manager
4 months
RICE TECHNICIAN for monitoring FITS Staff
3. MS invites not less than 30 farmer adoptors of the package of technologies adopted in the STB Farm since land preparation to post-harvest technologies.
4 months
MS/Model Farmers
4. Conduct of field day.
4 hours
LGU Officials and Farmers
98
High Value Commercial Crops (HVCC) Assistance

SERVICE
Planting Materials Assistance through Ubi Tubers Dispersals (Plant Now Pay After Harvest)
REQUIREMENTS
Farmer and other clients who are P.O. members. (as per instruction by our Local Chief Executive). Certification from the P.O. chairman of their Barangay to probe that he/she is a member of the organization. Must pay 2 weeks after harvest. 5 Kilos + 2 Kilos policy
FOLLOW THESE STEPS
IT W ILL TAKE YOU
PLEASE APPROACH
DAEP Technicians and other MAO STAFF
3. Interested individuals will request MAO staff to avail Ubi Planting materials dispersal.
5 minutes
4. If there are available planting materials you can avail immediately and sign the promissory note which states the quantity and variety you availed.
20 minutes
MAO STAFF
99
Securing Referral for Livestock and Poultry Assistance

SERVICE
Municipal Agriculture Office assists all farmers from barangays to provide Livestock and poultry assistance needed by the clients.
REQUIREMENTS
Farmer and other clients who are P.O. members. (as per instruction by our Local Chief Executive). Certification from the P.O. chairman of their Barangay to probe that he/she is a member of the organization.

1. Livestock growers confer with the MAO staff the purpose. 2. If he/she is in need of medicine for treatment of livestock or de-wormer ask assistance with the prescription of the livestock technician and signed the acknowledgement logbook specifying the quantity of medicine he/she received.
IT W ILL TAKE YOU

30 seconds
PLEASE APPROACH
MAO Personnel
10 minutes
MAO Staff
3. If farmer needs technician for the said treatment ask permission with the MAO and the MAO will assigned staff to respond the request.
5 minutes
MAO Pedro Madelozo Felix Acero Livestock Technician
4. If there are in heat animals (nangowag) inform MAOs office immediately so that trained AI technician can act upon it. Available semens are the ff. Carabao, Cow, & Goat. Please take note that in heat period will last only until 48 hours.
10 minutes
Pedro Madelozo AI Technician
100
Securing Referral for Rice and Corn Seeds Assistance

SERVICE
Municipal Agriculture Office facilitates the distribution and purchase of rice and corn seeds to all farmers from barangays.
REQUIREMENTS
Farmer and other clients who are P.O. members. (as per instruction by our Local Chief Executive). Certification from the P.O. chairman of their Barangay to prove that he/she is a member of the organization.

FOLLOW THESE STEPS
1. Ask any personnel in the MAO office if the rice and corn seeds are available for distribution and the specific variety to be purchased. 2. If they are available sign a master list for distribution or if to be purchased remit the money to the assigned technician and ask temporary receipt. (This is so, because we cannot withdraw seeds without payments) 3. Assigned technician monitor the released seeds if planted and also monitor the standing crops until harvesting and collect production datas.
IT WILL TAKE YOU
PLEASE APPROACH
30 seconds
MAO Personnel
10 minutes
Pedro Madelozo Evarista Ellivera Maricel Cagas Rice Technician Delfina Pagaran Methodia Peligrino Corn Tehnician Adelaida M. Galindez Pedro Pedro Madelozo Evarista Ellivera Maricel Cagas Rice Technician Delfina Pagaran Methodia Peligrino Corn Tehnician Adelaida M. Galindez
5 minutes
4. If farmer will encounter pests and diseases and other calamities with their crops, report immediately to the assigned technicians for the possible solution of their problem.
5 minutes
Assigned rice, corn technician and MAO
101
Securing Referral for Seedlings and Tilapia Fingerlings Assistance

SERVICE
MAOffice assists farmers from barangay of Garcia-Hernandez to provide Seedlings and Tilapia fingerlings needed by the clients at the Municipal Nursery.
REQUIREMENTS
Certification from the P.O. chairman of their Barangay to prove that he/she is a member of the organization. Official Receipt from the Municipal Treasurer Office.

Seedlings/Fingerlings Assistance
IT W ILL TAKE PLEASE APPROACH YOU
1. Look any MAO staff/employee in the office to ask if there are available seedlings at the Municipal Nursery.
2 minutes
MAO STAFF
2. If there is available proceed to the Municipal Treasurers Office to pay the seedlings depending on the price and quantity of seedlings you want to buy.
5 minute
MTO Staff
3. Back to the MA Office for the proper control of seedlings released by the nursery caretaker and the posting of the Official Receipt number and amount paid in the MAOs logbook.
2 minutes
MAO STAFF and Employee
4. Interested buyer will go to the Municipal Nursery and bring the receipt with the notation of the MAO. Nursery Caretaker will not release any seedlings or fingerlings without the said notation. And the latter will also record all the seedlings and fingerlings released with his own logbook with clients signature.
30 minutes
Nursery Caretaker
102
103
SERVICE PLEDGE OF THE MUNICIPAL HEALTH OFFICE

ACTIVITY Provision of epidemiological and environmental health services to the community
PERSON RESPONSIBLE Mr. Arsenio A. Acero
Supervision to health services 1. Supervisory functions as to performance of personnel on health programs and activities 2. Evaluate performance of midwives 3. Supervise hilots, community volunteers, health workers, barangay nutrition scholars Dr. Enriqueto L. Acenas Mrs. Zenaida O. Abucejo
Dr. Enriqueto L. Acenas Mrs. Zenaida O. Abucejo Dr. Enriqueto L. Acenas Mrs. Zenaida O. Abucejo Mrs. Lourdes O. Tiu Mrs. Alice A. Cagas Mrs. Corazon E. Halasan Mrs. Imelda C. Gallentes Mrs. Perpetua G. Meralpes Mrs. Eutropia P. Quieta Mrs. Thelma T. Bongo Mrs. Fe Aguhob
Medico-legal functions Clinical Services of the Health Unit
Dr. Enriqueto L. Acenas
Insures the continuing education of the public in health matters
Mrs. Zenaida O. Abucejo
Mrs. Lourdes O. Tiu
Mrs. Alice A. Cagas
Mrs. Corazon E. Halasan Mrs. Imelda C. Gallentes
Mrs. Perpetua G. Meralpes
Mrs. Eutropia P. Quieta
Mrs. Thelma T. Bongo
Mrs. Fe Aguhob
Mr. Arsenio A. Acero Dr. Enriqueto L. Acenas

104

ACTIVITY
PERSON RESPONSIBLE Mrs. Zenaida O. Abucejo Mrs. Lourdes O. Tiu Mrs. Alice A. Cagas Mrs. Corazon E. Halasan Mrs. Imelda C. Gallentes Mrs. Perpetua G. Meralpes Mrs. Eutropia P. Quieta Mrs. Thelma T. Bongo Mrs. Fe Aguhob Mrs. Maria Luisa R. Arcay Mrs. Jacinta A. Madelo Mrs. Zenaida O. Abucejo Mrs. Lourdes O. Tiu Mrs. Alice A. Cagas Mrs. Corazon E. Halasan Mrs. Imelda C. Gallentes Mrs. Perpetua G. Meralpes Mrs. Eutropia P. Quieta Mrs. Thelma T. Bongo Mrs. Fe Aguhob Mrs. Maria Luisa R. Arcay Mrs. Jacinta A. Madelo Mrs. Zenaida O. Abucejo Mrs. Lourdes O. Tiu Mrs. Alice A. Cagas Mrs. Corazon E. Halasan Mrs. Imelda C. Gallentes Mrs. Perpetua G. Meralpes Mrs. Eutropia P. Quieta Mrs. Thelma T. Bongo Mrs. Fe Aguhob Mrs. Maria Luisa R. Arcay Mrs. Jacinta A. Madelo
Assist the physician in performing physical examinations and treatments
Conduct and participates in nursing studies and research
Conduct Pre-marital counseling
Mrs. Lourdes O. Tiu
Mrs. Alice A. Cagas
Mrs. Eutropia P. Quieta Mr. Arsenio A. Acero
Mrs. Fe Aguhob

105

We commit to provide our clients with the following services:
ACTIVITY Act as coordinator of national TB Program, Leprosy Control Program and Sexually Transmitted Disease
PERSON RESPONSIBLE Dr. Enriqueto L. Acenas Mrs. Zenaida O. Abucejo
Teaches individuals, families and group in accordance with their health needs
Mrs. Zenaida O. Abucejo Mrs. Lourdes O. Tiu Mrs. Alice A. Cagas Mrs. Corazon E. Halasan Mrs. Imelda C. Gallentes Mrs. Perpetua G. Meralpes Mrs. Eutropia P. Quieta Mrs. Thelma T. Bongo Mrs. Fe Aguhob Mrs. Maria Luisa R. Arcay Mrs. Jacinta A. Madelo
Implementation of the health programs to the community thru the midwives
Dr. Enriqueto L. Acenas Mrs. Zenaida O. Abucejo
Plan program for environmental sanitation
Dr. Enriqueto L. Acenas Mr. Arsenio Acero
Attend complaints related to sanitation problems/hazards Inspection of water sources and do water sampling Inspection of the open dumpsite, sewage disposal and commercial food and water establishments
Dr. Enriqueto L. Acenas Mr. Arsenio A. Acero Mr. Arsenio A. Acero
Mr. Arsenio A. Acero
Mrs. Lourdes O. Tiu
Mrs. Alice A. Cagas
Mrs. Fe Aguhob

106

ACTIVITY Inspection of private and public latrines and supervises the construction of sanitary toilets and facilities
PERSON RESPONSIBLE Mr. Arsenio A. Acero
Perform the market inspections
Mr. Arsenio A. Acero
Attend normal deliveries and refer suspected abnormalities and problems
Mrs. Lourdes O. Tiu Mrs. Alice A. Cagas Mrs. Corazon E. Halasan Mrs. Imelda C. Gallentes Mrs. Perpetua G. Meralpes Mrs. Eutropia P. Quieta Mrs. Thelma T. Bongo Mrs. Fe Aguhob Mrs. Jacinta A. Madelo
Render health services to the pre-natal, intranatal and post-natal, newborn and preschooler
Dr. Enriqueto L. Acenas Mrs. Zenaida O. Abucejo Mrs. Lourdes O. Tiu Mrs. Alice A. Cagas Mrs. Corazon E. Halasan Mrs. Imelda C. Gallentes Mrs. Perpetua G. Meralpes Mrs. Eutropia P. Quieta Mrs. Thelma T. Bongo Mrs. Fe Aguhob
Mrs. Lourdes O. Tiu
Mrs. Alice A. Cagas
Mrs. Fe Aguhob

107

ACTIVITY
PERSON RESPONSIBLE Mrs. Zenaida O. Abucejo Mrs. Lourdes O. Tiu Mrs. Alice A. Cagas Mrs. Corazon E. Halasan Mrs. Imelda C. Gallentes Mrs. Perpetua G. Meralpes Mrs. Eutropia P. Quieta Mrs. Thelma T. Bongo Mrs. Fe Aguhob
Perform immunizations
Make visits to follow-up in homes, fields and communities
Dr. Enriqueto L. Acenas Mrs. Zenaida O. Abucejo Mrs. Lourdes O. Tiu Mrs. Alice A. Cagas Mrs. Corazon E. Halasan Mrs. Imelda C. Gallentes Mrs. Perpetua G. Meralpes Mrs. Eutropia P. Quieta Mrs. Thelma T. Bongo Mrs. Fe Aguhob
Mrs. Lourdes O. Tiu
Mrs. Alice A. Cagas
Mrs. Fe Aguhob

108
MUNICIPAL HEALTH SERVICES
Securing Medical Certificate

ABOUT THE SERVICE
INDIVIDUALS NEED to secure a Medical Certificate before they can apply for a job. People seeking employment locally and abroad are oftentimes required to secure the same. Some schools require their students to secure a Medical Certificate before they are allowed to enroll.
B asketb all C ourt
DA B uilding D ILG /B IR/ MSWD /C OMELE C
Mayor Cirilo Ranario Street
A B C H all
NATIONAL HI-WAY
(to Mun. of Jagna)
G arciaH ernandez C ultural C enter
Main Municipal H all B uilding
Post Municipal H ealth Office G H EMP C C antee n Office
This certificate can be secured from the Municipal Health Office.
REQUIREMENTS
None

Follow These Steps IT WILL TAKE YOU 30 seconds PLEASE APPROACH
1. State the purpose
MHO STAFF
2. Ask for Medical Certificate form
30 seconds
MHO STAFF
3. Wait for your turn in the Municipal Health Office
1-10 minutes
DR. ENRIQUETO L. ACENAS MUN. HEALTH OFFICER
4. The doctor will interview and conduct necessary physical examinations
3 minutes
5. Receive furnished Medical Certificate
1 minute
109
Securing Sanitation Permit for Business

DA B uilding
ABOUT THE SERVICE All ENTERPRISES are required to secure a Sanitation Permit upon application for Business Permit to ensure that the enterprise complies with the Sanitation Code and other relevant health related ordinances. REQUIREMENT Application Form for Business License/Mayors Permit (Print-out) from the Municipal Treasurers Office 2 copies HOW TO AVAIL OF THE SERVICE
B asketb all C ourt
D ILG /B IR/ MSWD /C OMELE C
Mayor Cirilo Ranario Street
A B C H all
NATIONAL HI-WAY
(to Mun. of Jagna)
G arciaH ernandez C ultural C enter
Main Municipal H all B uilding
Municipal H ealth Office
G H EMP C C antee n
Post Office
Follow These Steps
IT WILL TAKE YOU
PLEASE APPROACH
1. Go to Rural Health Office Applicant consults the sanitation personnel and states his/her purpose. 5 minutes
ARSENIO A. ACERO
Rural Sanitation Inspector I
2. Documentation Review and Assessment The sanitation personnel review the documents together with two (2) copies of Mayors Permit. Determines how many workers are employed by the business, and uses it as basis for issuing the no. of Health Card. ARSENIO A. ACERO
5 minutes
3. Payment of Health Sanitation Permit Proceed to Municipal Treasurers Office and pay the appropriate amount of Health Sanitation Fee. 10 minutes Any Municipal Treasurers Office Personnel
4. Processing After checking O.R for Health Card payment, sanitation personnel will process and record the documents, issue corresponding number of Health Card, and Sanitary Permit. ARSENIO A. ACERO 5 minutes
110
111
SERVICE PLEDGE OF THE MUNICIPAL BUDGET OFFICE

ACTIVITY Certify the availability of appropriations for every obligations thru Obligation Request
PERSON RESPONSIBLE Mrs. Dolores A. Salise Mrs. Ranulfa G. Urbuda
Review Barangay Budgets and Recommends the Sangguniang Bayan for Approval
Mrs. Dolores A. Salise Mrs. Ranulfa G. Urbuda
Provide technical assistance to Barangay Officials upon request specially on Budgeting Matters
Mrs. Dolores A. Salise Mrs. Ranulfa G. Urbuda
Mrs. Dolores A. Salise

Municipal Budget Officer
112
MUNICIPAL BUDGET OFFICE SERVICES
CERTIFICATION AS TO AVAILABILITY OF APPROPRIATION

ABOUT THE SERVICE
OBLIGATION REQUEST (ObR) is certified with the purpose of ensuring that the request/claim is duly budgeted.
REQUIREMENTS
Obligation Request (ObR)and its supporting documents Disbursement Vouchers/Payrolls
FOLLOW THESE STEPS
IT WILL TAKE YOU
PLEASE APPROACH
1. Present the Obligation Request (ObR) with its supporting documents
5 minutes
Mrs. Dolores Salise

Office Staff
2. Review and certify Obligation Request (ObR) as to availability of appropriations
3 minutes

Mun. Budget Officer
113
114
SERVICE PLEDGE OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE

ACTIVITY Conduct of pre-marriage counseling
PERSON RESPONSIBLE Ms. Arnulfa O. Jamero Mr. Jose A. Virador
Extend Financial Assistance for Individuals and Families in Crises Situation
Ms. Arnulfa O. Jamero Mr. Jose A. Virador
Formulate Social Case Study reports and Referrals Process OSCA Identification Card Applicants Extend SEED capital/conduct SEA-K seminar
Ms. Arnulfa O. Jamero Mr. Jose A. Virador Mrs. Guadalupe C. Olarita Ms. Arnulfa O. Jamero Mr. Jose A. Virador
Monitor/Evaluate SEA-K organizations Remittance
Ms. Arnulfa O. Jamero Mr. Jose A. Virador
Ms. Arnulfa O. Jamero Linkages with lined agencies activities by way of support and coordination Mr. Jose A. Virador Mrs. Eutiquia P. Madelo
Supervise Day Care Service Program
Ms. Arnulfa O. Jamero Mrs. Eutiquia P. Madelo
Mrs. Eutiquia P. Madelo
Mr. Jose A. Virador
Mrs. Guadalupe C. Olarita Ms. Arnulfa O. Jamero

MSWDO
115
SERVICE PLEDGE OF THE MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE

We commit to provide our clients with the following services:
ACTIVITY
PERSON RESPONSIBLE Ms. Arnulfa O. Jamero
Supervise Child Development Worker Mrs. Eutiquia P. Madelo
Ms. Arnulfa O. Jamero Implement of ECD/ECCD Program Mr. Jose A. Virador Mrs. Eutiquia P. Madelo
Mrs. Eutiquia P. Madelo
Mr. Jose A. Virador
Mrs. Guadalupe C. Olarita
Ms. Arnulfa O. Jamero

MSWDO
116
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE SERVICES
Securing Financial Assistance in Crisis Situation

ABOUT THE SERVICE The Municipal Social Welfare & Development assist to clients in processing financial assistance under Aid to Individuals in Crisis Situation (AICS) or Emergency Assistance (EA)Program.
2nd floor, Annex Building
D S W D O DILG
B I R
For more information, please contact: Ms. Arnulfa Jamero or Jose A. Virador Telephone No. (038) 532-5035
REQUIREMENT(S)
None
Follow These Steps
IT WILL T AKE YOU
PLEASE APPROACH
1. Client Interview & Counseling
5 minutes MS. ARNULFA O. JAMERO
2. Processing of Supporting Documents
5 minutes
OR
3. Release of Cash Assistance The Client Shall claim the Cash Assistance at MSWD Office. 10 Working Days
MR. JOSE A. VIRADOR
117
Securing Senior Citizens OSCA Identification Card

ABOUT THE SERVICE The Office of the Senior Citizen Affairs assist in the issuance of SR. Citizens Identification Cards
2nd floor, Annex Building
OSCA National Hi-way
Municipal Hall
REQUIREMENT(S)
For more information, please contact: Ms. Arnulfa Jamero or Jose A. Virador Telephone No. (038) 532-5035
Certification from the Barangay Senior Citizens Association President that the applicant is 6o years old and resident of the barangay Ten Pesos P 10.00 Lamination Fee 2 pieces 1 x 1 colored ID picture with light blue background
Follow These Steps
IT WILL TAKE YOU
PLEASE APPROACH
1. Submit complete
requirements
2 minutes MRS. GUADALUPE C. OLARITA
2. Client Interview and
counseling
3 minutes OR
3. Processing and issuance of ID
5 minutes
MR. JOSE A. VIRADOR
118
DIRECTORY OF MUNICIPAL GOVERNMENT OFFICES AND CONTACT PERSONS
Office of the Municipal Mayor

Myrna N. Schreurs | Municipal Mayor Contact No. (038) 532-50-35 local 601 | Fax (038) 532-50-34 Email [schreursmyrna@yahoo.com]
Office of the Municipal Vice-Mayor

Miguelito B. Galendez | Vice Mayor Contact No. (038) 532-50-35 Local 604
Municipal Planning and Development Office

Rodrigo B. Galendez. | Municipal Planning and Development Coordinator Contact No. (038) 532-50-35 Local 611

Feliciano L. Gallentes | Local Civil RegistrarI Contact No. (0380 532-50-35 Local 615
Municipal Budget Office

Ranulfa G. Urbuda | Municipal Budget Officer Contact No. (0380 532-50-35 Local 602
Office of the SB Secretary

Bonifacio G. Paje | SB Secretary Contact No. (0380 532-50-35 Local 606
Municipal Accounting Office

Arsenia D. Tiu, CPA | Municipal Accountant Contact No. (0380 532-50-35 Local 605
119
Municipal Assessor's Office

Desideria B. Sagusay | Municipal Assessor Contact No. (0380 532-50-35 Local 612
Municipal Treasurer's Office

Ranulfa G. Urbuda | Officer- in-Charge Contact No. (0380 532-50-35 Local 603
Municipal Health Office

Enriqueto L. Acenas, M.D. | Municipal Health Officer Contact No. (0380 532-50-35 Local 614
Municipal Social Welfare and Development Office

Arnulfa O. Jamero | Municipal Social Welfare and Development Officer Contact No. (0380 532-50-35 Local 613
Municipal Agriculturist Office

Adelaida M. Galindez | Municipal Agriculturist Contact No. (0380 532-50-35 Local 608
City Engineer's Office

Nestorio D. Taer, Jr. | Municipal Engineer I Contact No. (0380 532-50-35 Local 609
Human Resource and Management Office

Maura C. Bacangoy | Human Resource Management Officer-designate Contact No. (54) 473-0467
120
Office of the Municipal Local Government Operations [DILG]

Vissia O. Bunado | MLGOO Contact No. (0380 532-50-35 Local 613
Philippine National Police [PNP] Garcia-Hernandez Police Station

PS Insp. George S. Caa |
Chief of Police
Contact No. (0380 532-50-35 Local 610 Contact No. (0380 532-51-46
Municipal Public Information Officer

Serina G. Cadenas | Municipal Public Information Officer Contact No. (0380 532-50-35 Local 611
MUNICIPAL OFFICIALS [SB]
CONTACT NUMBER
Hon. CARMEN T. JAMINAL
0917-3042-603
Hon. PIO G. SALMASAN
0917-3181-969
Hon. AGUSTIN L. PAGARAN
0928-2292-478
Hon. CONCORDIO C. JAMERO
0918-5900-039
Hon. REMEDIOS R. ACABO
0917-3260-318
Hon. TITA BAJA-GALLENTES
0929-3448-033
Hon. MARIO O. MORAN
0917-3260-044
Hon. URBANO V. MACALOS
0917-3002-697
Hon. CESAR T. MADELO [ABC President]
0928-5484-976
Hon. CHANDRINA N. SCHREURS [SK Fed. Pres.]
0917-7011-290
121
ALANG SA PAG-UGMAD SA SERBISYO SEBIL
Dug sa pagtagamtam sa among serbisyo. Tungod sa among tinguha nga

1. 2. 3. Ngalan: Taga dis-a/Dapit: Department/Office gianha: Serbisyo nga gipangayo: nga
aghang salamat sa imong pagduaw sa Municipyo sa Garcia-Hernandez, Bohol
makaserbisyo nimo sa labing maayo ug labing dali, palihog tubagi kining mga pangutana ug ihulog sa among Suggestion Box nga nahimutang sa Main Lobby sa among/atong muncipyo sa imong sunod nga pag-ari o sa imong pagpadala:
4.
ANG AMONG BUHATAN 5. 6. 7. 8. 9. Sayon ba nga pangitaon? Duna bay mga giya og pangalan ang mga buhatan? Hinlo ug hapsay ba? Comportable ba ka sa imong kahimtang samtang naa sa maong buhatan? Dugay ba nahatag ang imong gipangayo nga serbisyo?
OO
DILI
ANG AMONG MGA EMPLEYADO 10. 11. 12. 13. 14. 15. Diha ba sa maong buhatan ang tawo nga imong tuyo? Nasayod ba siya sa iyang trabaho? Maabi-abihon ba siya? Gitagad ba ka niya sa ensakto? Ang imong toyu gihatagan ba niya og igong panahon? Gipahuwat ba ka niya ug dugay?
ANG MGA KINAHANGLAN/ REQUISITO 16. 17. 18. 19. Nahibaloan ba nimo ang mga kinahanglanon/requisito? Duna bay dugang mga kinahanglanon/requisito? Gihatagan ba kag inpormasyon unsaon pag kuha ang mga requisito? Gipahibalo ka ba sa mga balayronon?
ANG MGA DEPARTMENT HEADS/SINATORIES/OPISYALES 20. Naa ba sa maong buhatan ang moperma sa imong mga gikinahanglan? 21. Dugay ba niya himoa ang parperma sa imong gikinahanglan? 22. Nagpa-ka bana ba siya sa imong paghulat? AMONG SISTEMA SA INPORMASYON: 23. 24. 25. 26. 27. Ang imong gikinahanglan nga mga dokumento naa basa maong buhatan? Hapsay ba ang mga dokumento? Completo ba ang mga detalye niini? Ang mga detalye niini kauban ba sa imong toyu? Masabtan ba ang mga pangutana og pahimangno?
Uban nga suhestiyon o komentaryo sa among serbisyo:
Salamat Kaayo. PALIHOG SA PAGPAKSI UG PADALA NGADTO NI:

Mayor Myrna Naldoza-Schreurs Office of the Mayor, Garcia-Hernandez, Bohol, 6307 Philippines
LGU Garcia-Hernandez, Bohol, 6307 Philippines Tel. [038] 532-50-35 Fax. [038] 532-50-34

Citizen&#39;s Charter

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The LGU Garcia-Hernandez Citizens CharterA Guidebook on Municipal Government Services

Republic of the Philippines

Municipality of Garcia-Hernandez OFFICE OF THE MAYOR

The LGU Garcia-Hernandez Citizens CharterA Guidebook on Municipal Government Services

The LGU Garcia-Hernandez Citizens CharterA Guidebook on Municipal Government Services

FOREWORD of the Local Chief Executive

Municipal Planning and Development Services Municipal Engineering Services

Municipal Health Office Services ------------------------------------------------Municipal Budget Office Services --------------------------------------------------------

Municipal Social Welfare & Development Office Services

FEEDBACK FORM --------------------------------------------------------------------

The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services

The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services

SERVICE PLEDGE OF THE EXECUTIVE OFFICE

Mayor Myrna N. Schreurs

Review vouchers and/or payrolls

Prepare bidding documents/Receive minutes of bidding

Mr. John G. Ochavillo Mrs. Teresa G. Apolinar

Hon. Myrna N. Schreurs

The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services

SERVICE PLEDGE OF THE EXECUTIVE OFFICE

Mayor Myrna N. Schreurs

Register job seekers Issuance of Certification of Appearance

Mrs. Grace Y. Ranario

Mrs. Grace Y. Ranario

Receiving official documents

Mrs. Maura C. Bacangoy Mr. John G. Ochavillo

Mrs. Maura C. Bacangoy

Mrs. Maura C. Bacangoy Mr. John G. Ochavillo Mr. Alfredo A. Dajalos

Mrs. Maura C. Bacangoy

Ms. Marilyn C. Ranario

Mr. John G. Ochavillo

Mr. John G. Ochavillo Mrs. Teresa G. Apolinar

Hon. Myrna N. Schreurs

The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services

Securing Mayors Clearance and Certificate of Good Moral Character

2nd floor, Municipal Hall

These documents can be secured from the Mayors Office.

The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services

5 HOW TO AVAIL OF THE SERVICE

IT WILL T AKE YOU

IT WILL T AKE YOU

LETECIA J. GALENDEZ 2 minutes

2. Preparation of Clearance or Certification MO staff prepares the Clearance or Certification.

JOHN G. OCHAVILLO 5 minutes

3 minutes TERESA G. APOLINAR

The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services

Securing Business Permit

MAYORS OFFICE MBO

These documents can be secured from the Mayors Office.

300.00 250.00 200.00 250.00 500.00 200.00

The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services

3,000.00 2,000.00 600.00

200.00 100.00 50.00

800.00 400.00 200.00 300.00 250.00 100.00

The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services

100.00 75.00 50.00

400.00 300.00 250.00 200.00 300.00

100.00 150.00 100.00 100.00

500.00 200.00 100.00

150.00 1,000.00 0.25/piece 200.00

The LGU Garcia-Hernandez Citizens Charter-A Guidebook on Municipal Government Services

Citizen's Charter

Citizen's Charter