Stephen Mangan- Curriculum Vitae

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Tel Mob: 07446510488 E-mail: stevedave86@gmail.com Address: Flat 2, 1a Walpole Road, Twickenham, TW2 5SN

EDUCATION 2005-2008 UNIVERSITY COLLEGE CORK (UCC), IRELAND Bachelor of Arts Degree, Second Class Honours Grade 2 (2:2) Subjects: History and English (Joint Honours) Skills acquired: Organisation skills Research skills Analytical skills Computer skills Communication skills Leadership skills Teamwork skills WORK EXPERIENCE August 2010 April 2012 CITCO GLOBAL SECURITY SERVICES, CORK CITY, IRELAND Summary of role: I operated within the Data Management Group and assumed responsibility for the research, update and maintenance of all static data in Citcos database relating to funds, clients and counterparties. The purpose of my role was to set up new funds, review and investigate all incoming queries whilst maintaining fund rules in the database. My role involved investigation and problem solving, ensuring all requests are responded to in a timely and accurate manner. Key Accountabilities/Responsibilities: Set-up of new funds and maintenance of fund Information. Entry and maintenance of Client, Custodian, Administrator and Transfer Agent information Dealing with client queries received via remedy, and also internal queries received via group Inbox. Liaising with Fund Administrators and Transfer Agents daily Ensuring the accuracy of information received and updated on all systems Any further urgent projects assigned by the Team Leader/Supervisor

Stephen Mangan- Curriculum Vitae

____________________________________________________________________ Timely prioritization and follow up of queries until resolved Responsible for issuing Portfolio Statements to be sent to clients and ensuring accuracy of this information, under tight deadlines. Follow up on errors and addressing database updates necessary to prevent such errors occurring in the future. I consistently had to adhere to tight deadlines, be extremely accurate and also have the ability to work on my own initiative, as well as within a team environment.

October 2008 - August 2010 ABTRAN, CORK CITY, IRELAND Worked on the Sky television account for 21 months Worked on both outbound and inbound lines dealing with a UK and Irish customer base Worked towards sale targets and tight deadlines and consistently exceeded them Fantastic knowledge of the computer systems and the individual departments I worked within Coached and trained new employees within the company Excellent disciplinary, productivity, and attendance record

COMPUTER SKILLS Proficient in Microsoft Word, Excel and PowerPoint. I also used the Citrix system for over a year and a half in Citco.

INTERESTS I have an active interest in computers, sports, reading, music, technology, and economics. Was an active member of the economics, computers and politics societies while attending UCC REFERENCES
Deirdre ORiordan, HR Department, Citco. Email: HRCGSSL@citco.com Tel: (00353) 21 4324700

Anthony Houlihan, Team leader, Sky. Email: anthonyhoulihan@abtran.com Charlotte Holland, History Department Secretary, UCC. Email: c.holland@UCC.ie