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Ph: +91-9341173212, Email: khursheed4all@yahoo.

com PURPOSE STATEMENT: Seeking assignments in Production involving Project Management & Execution / Operations Management & solutions with esteemed organization. SYNOPSIS


A result oriented professional with over 5 years and 4 months of experience in Project Implementation,
Execution, Operations & production, Quality Adherence. double digit figures for three consecutive years.

Managed the entire inside and outside sales force for a Fortune 500 company, increasing sales by

Consistently ranked in the top ten sales and operations for HEWLETT PACKARD as measured by overall
revenues generated and year over year increase in revenues.

Developed new client acquisition strategies for sales team and subsequently trained workforce in new
client acquisition program. Within three years, the number of active clients increased by 50%.

Achieved overall market share of 33.5%, moving up from 27.3%in an extremely competitive
marketplace over a 2 year time period.

Restructured inside and outside sales department for a Fortune 500 company.

Worked with CEO, managers and members of the marketing, advertising and sales department to streamline operations and information reporting process.

EMPLOYMENT HIGHLIGHTS Currently working in Hewlett Packard India. Ltd. as a Global Service Desk Eng. (February 2009- till date)

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Staffed and trained an team players in volumes as per requirement. Spanish Speaker interacting with corporate client in EMEA Region Carried out a demographic study that pin pointed the Customer Niche. Developed and oversaw a Customer Satisfaction program. Analyzed and upgraded the operating procedure to handle escalation of Core Customers. Overall development of the companies in the international market. run an unattended system monitoring service for the institution outside these core hours, with paging of relevant internal staff to resolve system problems highlighted by this service Was awarded the Customer Appreciation Award for the Asia Pacific Region in 2010 Jan. Awarded the Total Customer Experience champ for the final quarter of 2010 Dec. Awarded the Customer Champ Rock star award in Jan 2011. Awarded the Top performer awarded in Jan 2012

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Past Work Experience: was working with Air Deccan Airline as Operations in charge. (Feb 2007- Nov

1. operational and development marketing but not limited to annual media plans, advertising activities, event support, website, promotions, etc with marketing and communications team; 2. Responsible for development of marketing plans. 3. Working on annual marketing plans and strategies 4. Direct Communications: Responsible for development of targeted communications via newsletters, direct mail and database campaigns; 5. Responsible for coordination of major promotions, exhibitions and trade shows for projects, with local tourism authorities and 6. Work with hotel and tour operators in the development and management of on and off-site marketing, sales and communication activities; 7. Establish and maintain positive working relationships with key stakeholders, including tourism authority, investors, tourism partners and suppliers; 9. Control costs and manage expenditure within allocated budget and report to manager; 10. Evaluate efficiency and effectiveness of marketing activities undertaken; 11. Undertake local market intelligence on opportunities and developments that may impact the interests of the business; 12. Contribute to crisis management and may be assigned the park duty manager responsibility

Past Work Experience: Client logic I.t.c Infotech india limited as Technical Support Executive (Feb
2004- Dec 2005) Ensure that the system is available at go-live and on an on-going basis with a minimum of disruption; Ensure that the system continues to perform to maximum efficiency; and Maintain the security of the systems hardware; Maintain a detailed hardware maintenance and repair log and make it available to relevant internal staff; Liaise with the hardware manufacturer to raise and progress such support calls and requests for technical assistance as necessary; and

Assist in planning and installing hardware upgrades

PROJECT DETAILS Title Organization Brief Synopsis better Automatic tuning of Carburetor H.K.B.K college of Engineering It helps to test or check the tuning of engine and help in the smooth efficiency and Mileage and cost effective and performance of the engine IT SKILLS Operating systems DOS, Windows XP

Mechanical Design Programming Language Database


2009 2008

Post Graduation Diploma in Aviation law and Air transport Management from Nalsar (Hyd) Diploma in Quantity Surveying from University Builders association Group Ban galore

2006 Bachelor of Engineering (Mechanical) from H.K.B.K College of Engineering, Ban galore, Visveswaraiah Technological University (2006) 5th 6th 7th 8th Semester Semester Semester Semester 53% 56% 54% 64.1%

Senior School from National College, (Basavangudi, Bangalore.Karnataka) Percentages: 59.2% High School from Florence Public High School (R.T.Nagar Bangalore Karnataka) Percentages: 79.143% PERSONAL DETAILS Date of Birth Address 560006 Languages Known 27 July 1981 # 12, 1st Main, Krishnamma Garden, Gundappa Block, J.C. Nagar, BangaloreEnglish, Hindi, Urdu and Kannada