TABLE OF CONTENTS

1. Research Title: 2. General Introduction 2.1 Introduction 2.3. Research aims and objectives 2.3.1 The research aim 2.3.2 Objectives of research 2.3. The scope o f the research 2.4. The chapter design in the research 2. 5 The hospitality Industry 3. Literature review 3.1. The key factors of successful performance appraisal 3.2 The advantages of performance appraisal 3.3 Advantages of employee motivation 3.4 Performance appraisal and motivation

4. Research Methodology 4.1The proposed research process 4.2 Validity and reliability of the data

4.3.The types of research 4.4.Data collection methods 4.5 Primary data collection methods 4.6.The secondary data collection method 4.7.The sampling 4.8.Data analysis method 4.9Ethical implications of the research 5. Conclusions Bibliography

1. Research Title:

A study on the role of performance

appraisal for motivating employees in hospitality industry

2. General Introduction 2.1 Introduction Every organization which functions in the post

contemporary business atmosphere aims to get full potential of the workforce in their work. The two factors which helps

the employers and the senior managers to make sure the full commitment and contribution of the employees are performance appraisal and motivation. Performance appraisal can be distinct as the procedure of evaluates the performance and work behaviours off the employees within organizationas comparison between the past standards and organizational standards. (Bandt & Haines, 2002). Motivation in the industry can be define as the process which helps the employees to do the job in a better way and motivation helps the employees to contribute their maximum to business. Performance appraisal and performance appraisal has a noteworthy role in the human resource administration functions in a business. The human resource experts in organizationbelieve that the performance appraisal can deliver important benefits to the organization and the employees and can deliver success to each member of staff in the association. The effective performance assessment can delivers the following merits to the organization:

 A good performance appraisal can motivate the employees to perform the most excellent of their capability and produce more in the managerial atmosphere. The accurate and correct performance appraisal can identify and examine the training and development needs of the organization. The performance assessment be able to deliver the awareness to the employees the ways to develop the grow in their professional as well as the personal life of the workforce. Performance judgment will help the employees to increase their morale at the work place. Good performance appraisal will motivate the employees tom respect the senior managers and the fellow employees in the business. It will help the employers and senior managers to find and identify the poor performers and track them in their employment. (Bandt & Haines, 2002)

On the other hand motivation also has the above mentioned aims in the organization. Performance consideration is able to be a good motive in the organization.

2.2. Rationale of selecting the topics The research has much reason in the assortment of this topic for the research study as part of the academic requirement. The investigator is an hopeful candidate in human resource management in the hospitality industry and pursuing masters degree in Business administration in hospitality and tourism management. The investigator has worked in the industry before joining the course in the reputed institution. The investigator has noticed that the employee performance appraisal has a dominant role in the development of the employees an d use as a motivation. These are the major factors which guided the beneficiary to concentrate the study in this area. 2.3. Research aims and objectives 2.3.1 The research aim

This division of the research proposal explains the aim of the research by The investigator. The aim of The investigator is to unearth out and examine the role of performance appraisal in motivate the employees. The aim includes understanding how effectively the hospitality industry uses this method as a method of motivating the employees. 2.3.2 Objectives The major objectives of research are being comprehensive here: To examine the key objectives of performance appraisal and motivation in the hospitality industry To identify the role of performance appraisal and motivation in the development of employees in the hospitality industry To explore and understand the level of motivation which gets the employees from the performance appraisal To identify the advantages from the performance appraisal to the employees

To explore the relationship between the performance appraisal and motivation and the advantages of performance appraisal as tool for motivation

To explore and identify the performance appraisal suitable for the hospitality industry and to motivate the employees

2.3. The scope o f the research The hospitality and the tourism industry is one among the most growing and upcoming industries in the globe. The 10% of the overall employees are belonging to the hospitality industry. This industry is based on the services and the attitude and performance of the employees has a good role in delivering the service in this particular industry. So the study about the role of performance appraisal in the hospitality industry has a good scope in the academic and practical level.

2.4. The chapter design in the research This division of the study proposal concentres on the chapter design in the research and the research report. The chapter design as follows: Chapter one: introduction The first section will be the general introduction and this section includes the beginning to the research, the backdrop of the research study, the reasons of selecting the topic for the study, the aims and objectives, the scope of the research and the detailed outline of all the chapters in the research. Chapter two The second section will be the re-examine of literature relate to the research. This part will concentrate on the critical literature review mainly about the human resource management, performance appraisal and motivation in the hospitality industry. The research will focus on the academic

works and other sources to develop this significant review of literature Chapter 3: Research methodology The third section in the investigate report will be describing the research methods and this will tell the methods used in the research and to complete this research in a successful manner. The major areas covered in this area will be the primary and secondary research methods, sampling methods, data collection methods, analysis and interpretation methods etc. Chapter four: Analysis and interpretation The fourth section will be the examination and the interpretation of the investigate from the data collected through the primary research with the basis of the secondary research done by the beneficiary. The investigator will expected to use the statistical tools to make relevant and effective results.

Chapter five: conclusions and recommendations The last and fifth chapter has the purpose to conclude the research with the recommendations and conclusions about the entire research. This research report has two parts. The general conclusion will conclude the research study and the recommendations will be using to recommend the suggestions of The investigator and recommendations and scope for the future study in this area.

2. 5 The hospitality Industry Hospitality industry is one the leading industries in the United Kingdom. The industry is rich with different portfolio hotels and the country has all different categories of hotel in the industry. The industry has both chain hotels and individual hotels with different accreditation. The major chain hotels in the industry are the Intercontinental, where Holiday Inn Express hotels belongs, Ramada Jarvis, Premier Inn, Travel Lodge, Ibis etc. The hospitality industry in the

United Kingdom wraps a wide range of hotels as well as restaurants which offer food service and accommodation. British Hospitality Association (BHA) reports shows that the hospitality is the fifth largest employer in the United Kingdom. On Tuesday, 12 October 2010 at the launch of the report in the House of Commons Sir David Michaels, BHAs president, said that the report emphasised the economic importance of the hospitality industry to the UK economy. (http://www.bha.org.uk/).

As per the BHA the hospitality industry in the country is being made up with 263000m hotels and employed 1.7 million people. On the other hand almost 270500 employees are being employed with the closely related areas and the activity partners of the industry. The hotel industry is being remained as the significant industry in the country and a dominant contributor to the economy of the country. (http://www.prospects.ac.uk/industries_hospitality_overvie w.htm).

In short the industry plays a great role to the economy and remains as one of the leading industry in the United Kingdom.

3. Literature review Performance appraisal has a quiet history in the human resource management. Performance appraisal has its roots from or history from the 20th century in the human resource management. Performance appraisal has started in the industry with the simple methods to justify the income received by the employees in the organization. The basic concept of the performance appraisal is to justify the salary of the employee is justified or not in the organization. Performance appraisal has the aim to evaluate the level of performance of the employees and motivate them to out their maximum potential. (MATHIS & JACKSON, 2007) The term employee motivation is always an important factor to the employers and the senior manages in an organization. The sole purpose of the employee, motivation is the help or

push from the side of the senior managers and the management of the organization to offer the full potential to the success of the business. There are countless issues which can motivate the employees in an business. (Andrews, 2009)

Key factors of successful performance appraisal Performance appraisal is the key tool in managing the employees in an organization. This division of the study tells about key factors of the good and effectual performance appraisal in the organization. To identify what to evaluate The manager of the organization or the higher authority has to identify the factors which determine the success of the organization. When the manager needs to access the employees he needs to identify the factors which are essentional for the overall success of the organization. The factors include in the performance appraisal needs to be relevant to the employee and the organization. (Robert & Jackson, 2006)

 Quantifiable metrics After the setting and identification of the key activities to be evaluated the senior manager or the assessor has to find the way which helps him to make them experimental. These experimental methods are the ways to make the performance appraisal form as fair as possible in the organization. These methods will help the employees to track their performance in organizationagainst the organizational and pre determined standards. (Bassi & RussEft, 1997)

Soft metrics and how to use them When the performance appraisal is not possible on the basis of the quality of the work done by the employee the best way to conduct the performance appraisal is to use the soft metrics in the performance appraisal. According to this method includes the appraisal in teamwork and satisfying the customers etc. (Bandt & Haines, 2002)

 Setting the stage The process of performance appraisal is not a long process and not a daily activity in the organization. This will be on the basis of the particular period of time. But the performance appraisal does not have a period to start or end. The manager evaluates the employees before and after the performance appraisal period. (Armstrong, A handbook of human resource management practice, 2006)

The advantages of performance appraisal Performance appraisal has many advantages in an organization. This part of the research proposal aims to have a detailed research on the advantages of the performance appraisal in the organization. Performance appraisal motivates and satisfies the employees The most important advantage of the performance appraisal is the ability of it to motivate the employees of the

organization.

Performance

appraisal

provides

job

satisfaction to the employees in another way. A good appraisal about the job is a best reward to the employee. The employees prefer the recognition than reward and performance appraisal is able to provide the recognition to the employees. The participation in the performance appraisal indicates the employee actively participates in the programmes in the organization. (Singh, 2006) Contribute to training and development A good performance evaluation will help the business to identify the training and developments needs in the organization. This is the less time expensive and time saving method to identify the training and developmental needs in the organization. When the employees discuss about performance in an organization, the assessor can easily identify the absence of skills needed for an (Bandt & Haines, 2002) To scrutinize the success of the recruitment and induction employee.

The appraisal feedback can effectively use in the recruitment and selection process in organizationand can be used to design the induction programme in the organization. The appraisal of the existing employees will help them to design the induction; this will be helpful to the induction to clear the common problems at the time of induction itself. Performance appraisal will be helpful to the employees to monitor and make changes in the recruitment strategies. (Bassi & Russ-Eft, 1997) Performance appraisal helps the employee evaluation The employee evaluation is the major, legitimate and initial advantage of performance appraisal. The organizations and the employers have the clear right to evaluate the employee performance in the organization. organization. (Wilson, 2005) Appraisal will help to simplify the stress and anxiety of the employees in the

Advantages of employee motivation

Motivating employees and get the works done is one of the most sought after method in the organizations. The employers in the industry prefer motivation than any methods to gets the good results. The major advantages of employee motivation are detailed here. Achieve the goals The major aim and advantage of motivating employees is to achieve the organizational goals. A good employee with average or below average performance level in organizationcan easily become a good performer with the employee motivation. This will help the employees to achieve the organizational goals. (Robert & Jackson, 2006) The organizational change The applications of organizational change in the companies are always a difficult task to the employees. But if the organization is able to motive the employees and the employees are satisfied with the motivation the employer can easily apply the organizational change. (Torrington, Hall, & Taylor, 2008)

 Motivation provides job satisfaction Motivating employees is a better way to provide job satisfaction. The motivation helps the employees to get job satisfaction. Even though the employees are paid soundly , does not mean the employees are satisfied in their job. But motivation is an inspiration which can satisfy them both physically and mentally. Especially the recognition from motivation will have great positive impact in the professional life. (Armstrong & Baron, Managing performance: performance management in action, 2006) Motivation gives employee retention The motivating organization can retain the employees. According to the Maslows theory of motivation also underlines this. The employees seek or like to be in a place which can satisfy the need of the employees.

Performance appraisal and motivation

The application and use of performance appraisal as tool for employee motivation is the result of the post modern equations in the human resource management. The high dissatisfaction level among the employees is the factor that facilitated or forced the human resource professionals to use the performance appraisal as the tool for motivating the employees. The human resource professionals in the industry use performance appraisal forms as the tools for the motivating mechanism. (Wilson, 2005) The most motivating factor for the employees is the performance appraisal is the fair and accurate feedback about the jobs done by the employees in the organization. An employee always expects that the performance appraisal will recognize and appreciate the work done by the employer in the organization. In accurate evaluation about the performance is the major factor which de motivates the employees. (Bandt & Haines, 2002) 4. Research Methodology

This division of the research proposal concentrates on the research methodology which The investigator plans to use in proposed research. Proposed research process The investigator plans to describe the research process or the stage by stage approach in the research. The table detailed here explains the stage by stage move towards in the research.(Kothari, 2008) Validity and reliability of the data The investigator gives supreme importance to the validity and reliability of the data collected through the research. In order to get the validity and reliability in the research The investigator approaches The investigator without bias in the research. The investigator plans to use appropriate and accurate data collection methods, through secondary and primary research to achieve the validity and reliability of the research. (Kumar R. , 2008) The types of research

According the management research expert Kothari (2008) there are mainly four kinds of research they are : Descriptive and analytical Applied and fundamental Quantitative and qualitative Conceptual and Empirical Mixed method of research The investigator of this research plans and aims to have the research on the basis of the mixed method of research, which is suitable for this study. This will be a combination of both the qualitative and quantitative research. According to Ethridge (2004) mixed method of research is the most suitable way of research in the social science related studies. Data collection methods Data collection methods are mainly two kinds they are: primary methods and the secondary methods. The primary methods of data collection are done by The investigator from the field through the primary data collection methods and

secondary data are being collected from the past academic works done by The investigators and academicians.

Primary data collection methods The investigator plans to use the following primary data collection methods for the research. Interview method Observation method Questionnaire method

The secondary data collection method The secondary data is the heart of the research and the primary data collection will be on the basis of the secondary data. The investigator plans to use the college library, public libraries, and the available online sources.

The investigator focuses to meet the three important characteristics while dealing collecting the secondary research. They are being detailed here: The reliability of the data The suitability of the data The adequacy of the data (Kumar R. , 2008) The sampling The sampling has a significant role in a research study. The sampling techniques used in the research are being detailed here. Sampling design is the selection of samples from the whole population to execute the research. There are many kind of sampling are available in the research area. For the validity and reliability of the research The investigator aims for a mixed method of sampling. (Ethridge, 2004) Data analysis method

One of the important mile stone in the research is the data analysis and interpretation. The data analysis is the process of compare the primary research results with the data collected through the secondary research. (Kumar R. , 2005) Ethical implications of the research The research must follow the ethical values while executing the research in the field. This includes many factors. The reliability and validity in collecting the secondary data and the primary data. The plagiarism must be carefully considered in the secondary research. The participants in the primary researcher must be intimated that they are participating in the research with this detail. 5. Conclusions Performance appraisal is most sought after tool in motivating the employees. Performance appraisal always gives a positive recognition to the employees and this will help them to motivate and offer full commitment to the work. The research tries to investigate the role of performance appraisal in motivating the employees in the

hospitality industry. The investigator hopes this research will satisfy and help The investigator to find out the outcomes relate to the research topic.

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