Organizational Behavior FINAL TERM QUESTION PAPER Examiner: Kiran Nauman (TOTAL MARKS: 50) TIME: 2 hrs SECTION

ONE: Note: Read all the questions carefully, and attempt every question: A. Multiple Choice Questions /10

1. The _____ stage in group development which is characterized by uncertainty. a. b. c. d. norming storming forming performing

2. _____ is an attribute of work teams which results in a level of performance that is greater than the sum of the individual inputs.

a. b. c. d.

Synergy Enthusiasm Energy Initiative

3. ____ research emphasizes style; whereas research on ____ focuses on tactics for gaining compliance. a. b. c. d. Power; persuasion Communication; politics Leadership; power Politics; leadership

4. Institutionalization is the process through which _____. a. b. c. d. individuals become a part of an organization an organization takes on a life of its own an individual is offered a life-time position an organization employs a critical mass of people

5. _____ are responsible for initiating and managing change within an organization. a. b. c. d. Change agents Innovators Team leaders Consultants

6. Work specialization is also referred to as _____. a. b. c. d. span of control division of labour unity-of-command job grouping

7. The _____ model is effective at describing decision-making within temporary groups, particularly those with deadlines. a. b. c. d. punctuated-equilibrium authority structure formal regulation performance evaluation

8. ____ groups are defined by the organization's structure. a. b. c. d. Informal Formal Friendship Interest

9. _____ teams go farther than problem-solving teams in getting employees involved in workrelated decisions and processes. a. b. c. d. Problem identification Self-managed Virtual Cross-functional

10. Which is NOT one of the three primary factors that differentiate virtual teams from face-to-face teams? a. b. c. d. The absence of nonverbal and paraverbal cues Limited social contact Increased social rapport The ability to overcome time and space constraints

11. Which of the following skills is required for an effective team? a. b. c. d. Problem-solving skills Technical expertise Interpersonal skills All of the above

12. _____ refers to the attitudes and behaviours that are consistent with a role. a. b. c. d. Role perception Role identity Role expectations Role conflict

13. _____ describe how others believe you should act in a given situation. a. b. c. d. Norms Stereotypes Role expectations Role perceptions

14. What is the relationship between size and group performance? a. b. c. d. The larger the group, the greater the individual productivity. Increases in group size are inversely related to individual performance. Total productivity tends to decline in large groups. Group size is not a determinant of individual productivity.

15. Avoidance of ______ is why most organizations develop multiple suppliers rather than give their business to only one. a. b. c. d. knowledge dependency power independence

16. a. b. c. d.

_____ is the only power tactic that is effective across organizational levels. Consultation Rational persuasion Pressure Exchange

17. Most studies confirm that the concept of _____ is central to understanding sexual harassment. a. b. c. d. Power Sex Politics Locus of control

18. ______ occurs when people within organizations use whatever influence they can to taint the facts to support their goals and interests. a. b. c. d. Politicking Forming coalitions Playing hardball Facilitating teamwork

19. Which of the following is NOT an individual factor related to political behaviour? a. b. c. d. Personality traits Perceived alternatives Level of trust Expectations of success

20. _____ is the process by which individuals attempt to control the impressions others form of them.

a. b. c. d.

Impression management Misdirection Defence behaviour Perception management

21. A strong culture builds all of the following EXCEPT ____. a. b. c. d. cohesiveness loyalty quality organizational commitment

22. Culture is most likely to be a liability when _____. a. b. c. d. it increases consistency of behaviour the environment is dynamic management is incompetent it reduces ambiguity

23. Which of the following is NOT a way that culture is created? a. b. c. d. Founders hire and keep employees who think and feel the way they do. Founders indoctrinate and socialize employees to their way of thinking and feeling. Founders poll early employees to determine the appropriate cultural values. The founders' own behaviour acts as a role model that encourages employees to identify with them and thereby internalize their beliefs.

24. All of the following serve to sustain a culture EXCEPT _____. a. b. c. d. selection formalization socialization top management

25. _____ is the process that adapts employees to the organization's culture. a. b. c. d. Training Mentoring Socialization Communicating

26. Stan is trying to implement a new organizational structure at his company. A group of key employees is resisting the change. In an attempt to "buy off" the leaders, Stan is giving them a key role in the change decision. He doesn't really value their opinion, but wants their endorsement. Stan is using the change strategy of _____. a. b. c. d. education cooptation negotiation coercion

27. Refreezing involves _____. a. b. c. d. movement to a new state retrograde to an old state making a new change permanent training employees for change

28. John Kotter's _____ for implementing change builds on Lewin's three-step model. a. b. c. d. action plan implicit strategy refreezing model 8-step plan

29. What of the following best describe action research? a. a financial analysis tool used to evaluate the areas of the organization with the greatest potential for change b. a change process that focuses on the forces driving change and the forces restraining change c. a change process based on the systematic collection of data and then selection of a change action based on what the analyzed data indicate d. all of the above 30. _____ is a paradigm that values human and organizational growth, collaborative processes, and a spirit of inquiry.

a. b. c. d.

Organizational development Change management Action research Employee wellness

31. _____ uses high-interaction group activities to increase trust and openness among team members. a. b. c. d. Sensitivity training Process consultation Intergroup development Team building

32. _____ seeks to identify the unique qualities and special strengths of an organization and build on these to improve performance. a. b. c. d. Sensitivity training Intergroup development Process consultation Appreciative inquiry

33. The ____ is characterized by highly routine operating tasks achieved through specialization. a. b. c. d. matrix organization bureaucracy simple structure team structure

34. The ____ violates the unity-of-command concept. a. b. c. d. simple structure bureaucracy matrix structure virtual organization

35. The ____ is also called the network or modular organization. a. b. c. d. virtual organization team structure matrix bureaucracy

36. The boundaryless organization relies heavily on _____. a. b. c. d. information technology vertical boundaries horizontal boundaries external boundaries

37. Which of the following best describes brainstorming? a. b. c. d. A strategy used to build group cohesiveness. A technique that tends to restrict independent thinking. A process for generating ideas. A strategy when group members cannot agree on a solution.

38. _____ considers the age, sex, race, educational level, and length of service of team members. a. b. c. d. Diversity training Cognitive dissonance Cohorts Organizational demographics

39. _____ illustrates a process loss as a result of using teams. a. b. c. d. Synergy Social loafing Diversity Demographics

40. Which of the following is NOT a characteristic of a spiritual organization? a. b. c. d. Focus on individual development Employee empowerment Censorship of employee expression Trust and openness

41. When errors are detected in _____, the correction process relies on past routines and present policies. a. b. c. d. double-loop learning single-loop learning survey feedback organizational development

42. The _____ is a structure characterized by extensive departmentalization, high formalization, a limited information network, and centralization. a. b. c. d. mechanistic model organic model technology model boundaryless organization

B) Short Questions Answer the following questions in not more than 3-4 lines. 1) 2) 3) 4) 5) What is the difference between groupthink and groupshift? Differentiate between good and bad stress? What are the characteristics of a spiritual organization? What is a team and what are its different types?? What is a boundaryless organization?

/10

SECTION B Answer the following questions in detail 1. 2. 3. /15

Define a group? Explain the stages of group development. What is work specialization? What are the advantages and disadvantages of work specialization? what tactics can an organization use to overcome resistance to change?