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Karen Boulding, SPHR

Tallahassee, FL 32312 (850) 545-3429 SKILL SUMMARY Human Resources Management.
Executive and senior level HR management experience. Extensive experience in policy and program development and the direction/coordination of human resources functions such as employment, compensation, classification, labor relations, benefits and employee services. Proficient in handling compliance reporting and interpretation of policies, rules, regulations, statutes, laws and contract language to ensure compliance with collective bargaining agreements and resolution of labor and employee relations issues. Experience in handling harassment complaints, conducting investigations and recommending EAP referrals. Conducted EEO compliance reviews and coordinated an FLSA audit and devised staff scheduling adjustments that saved the organization 33% of cost of back pay and eliminated penalty fees.

Training and Staff Development.

Experience managing a Training & Development department and developing trainers. Extensive experience in the design, development and delivery of training programs. Proven track record in conference planning and coordination. Training curriculum includes Leadership/Management/Supervisory Development, Effective Communication Skills, Conflict Management, Group Facilitation, Team Development, and Career Development. Certified to administer various assessment tools including the MyersBriggs Type Indicator (MBTI).

Organizational Development and Analysis.

Experience as both an internal and external consultant on projects dealing with human resource management and organizational development issues. Demonstrated expertise in managing project teams, facilitating employee engagement, and mediating work related problems. Facilitated offsite retreats, work group development, conflict mediations, and implemented corporate training programs that utilized organization staff. Provided consulting services in organizational assessment projects and staff development/intervention efforts.

PROFESSIONAL EXPERIENCE 2/00 - 7/11 Department of the Florida Lottery - Tallahassee, Florida. Director, Human
Resources. Plan and direct all aspects of the Lottery's human resources department, policies, objectives and initiatives. Responsible for recruitment and selection, orientation and training, labor and employee relations, classification, compensation, benefits and employee services. Prepare and manage budget of personnel operations and supervised human resources staff. Collect and analyze HR data, and make recommendations to Agency Head for restructuring and resource realignment. Conduct wage surveys within labor market to determine competitive wage rates. Design and administer Lottery compensation programs. Managed the implementation of People First, the automated personnel system and subsequent major system enhancements for the Lottery. Developed and implemented a performance management system.

7/98 - 1/00

North Carolina State University - Raleigh, North Carolina. Assistant

Director, Training & Development. Directed the training department for all 8000 University employees, including the computer training lab. Responsibilities included strategic planning, organizational development, internal consulting, marketing training programs/services and creating training publications. Supervised training staff, designed and developed management training programs. Monitored computer training and vendor contracts and managed three training budgets one appropriated and two revenue generating.

Karen Boulding, SPHR

10/93 - 7/98

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Dept of Environment, Health &Natural Resources - Raleigh, North Carolina.

Manager, Training & Development. Re-established and managed the training department for the 4500 person organization. Responsibilities included designing/developing training programs and supervising trainer staff in execution of T&D objectives and programs. Implemented a new performance management system and supervised the training of all organizational management staff. Established automated monitoring systems for training programs. Created and revised organizational policies and procedures. Administered and coordinated T&D budget. Served as backup supervisor for general HR functions - hiring, benefits, employee relations, workers compensation and classification.

3/91 - 10/93

University of North Carolina at Chapel Hill - Chapel Hill, North Carolina.

Staff Development Specialist II. Designed, developed and delivered management and staff training in leadership skills, communication, basic management principles, and employee relations. Developed a career development training program, analyzed organizational training needs and developed specialized training for intact work teams.

EDUCATION Case Western Reserve University Weatherhead School of Management - Cleveland, Ohio Masters of Science - Organization Development and Analysis Case Western Reserve University Western Reserve College - Cleveland, Ohio Bachelor of Arts - Psychology