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1. Creating and sending message.

Classification: Genpact Internal

2. Adding Tracking Options. 3. Creating Electronic Signature. 4. Out of Office assistant. 5. Scheduling Meetings and appointments. 6. Scheduling Recurring Meeting and Appointments. 7. Introduction to GAL. 8. Setting Up Contacts List. 9. Creating Personal Distribution list. 10.Creating Personal Address Book. 11.Granting Delegate Permissions. 12.Archiving Folder Items Manually. 13.Archiving folder Item Automatically. 14.Retrieving Archived Folders. 15.Enable offline access. 16.Introduction to Web mail. 17.Checking the folder size.

Classification: Genpact Internal

1. How to setup rules? Outlook ----- Home--- Rules-- Manage Rules and Alerts -- Add New Rule -- Select Public Group and the Destination Folder to be created -- Add additional conditions if Required -- Finish Or Outlook --- File ----- Info ----- Rules and Alerts ----- Add New Rule -- Select Public Group and the Destination Folder to be created -- Add additional conditions if Required -- Finish

2. How to create personal folder? Outlook ----- File ----- Info ----- Account Settings ----- Account Settings ----- Data Files ----- Add ----- Give the name ----- Select the location ----- Save Classification: Genpact Internal

3. How to create Distribution list? Outlook ----- Contacts (Ctrl + 3) ----- Add New Contact Group ----- Give the Group Name ----- Add Members from GAL ----- Save and Close Or Ctrl + Shift + L ----- Give the Group Name ----- Add Members from GAL ----- Save and Close

4. How to delegate access? Outlook ----- File ----- Info ----- Account Settings----- Delegate Access ----- Add Members ----- From GAL or Contacts ----- Give Permissions to Contacts or Calender etc----- OK

5. How to archive emails? Outlook ----- File ----- Info ----- Account Settings ----- Cleanup Tools ----- Archive ----- Select the Start Date ----- Select Archive PST location ----- OK Or Outlook ----- Folder ----- Auto-Archive Settings ----- Archive Items in this Folder ----- Default Archive Settings ----- Run Autoarchive every ----- Select the appropriate conditions ----- Ok ----- Apply ----- OK

6. How to add multiple profiles in outlook? Outlook Launch Icon ----- Right click on the icon ----- Properties ----- Add profiles ----- Give Profile Name ----- Enter profile credentials ----- Finish the setup.

7. How to setup meeting?

Classification: Genpact Internal

Outlook ----- Calender (Ctrl + 2) ----- Home ----- New Meeting Request ----- Add Invitees ----- Enter the Subject and Location of the Meeting ----- Mention the Start time and End time of the meeting ----- Scheduling Assistant ----- Check for the available time of all the attendees ----- Appointment ----- Send the Meeting Request.

8. How to setup recurring meeting? Outlook ----- Calender (Ctrl + 2) ----- Home ----- New Meeting Request ----- Add Invitees ----- Enter the Subject and Location of the Meeting ----- Mention the Start time and End time of the meeting ----- Scheduling Assistant ----- Check for the available time of all the attendees ----- Appointment ----- Recurrence (Ctrl + G) ----- Sent the Recurrence frequency ----- Ok ----- Send the Meeting Request.

9. How to add email address in contact list? Outlook ----- Contacts ( Ctrl+ 3) ----- select the Contact to be edited (Double Click) ----- Enter the E-mail Address ----- Save and close

10.How to change delivery options for email? Outlook ----- File ----- Options ----- Mail ----- Tracking ----- Delivery options ----- Ok

11.What is the maximum size of personal folder? Total Size is 1.8Gb and recommended size is 1.6 GB

12.How to setup offline mode in outlook? (Working offline) Outlook ----- Send/Receive ----- Work Offline

Classification: Genpact Internal

13.How to setup out of office? Outlook ----- File ----- Info ----- Automatic Replies ----- Set the date and Time ----- Edit the message to be sent ----- Ok

14.How to add tracking option for an email? Outlook ----- File ----- Options ----- Mail ----- Tracking ----- Set the tracking options ----- OK

15.Web mail address. http://mail.ad.ge.com

16.How add signatures? Outlook ----- File ----- Options ----- Mail ----- Signatures ----- Add the signature ----- OK 17.How to change font of emails? Outlook ----- New E-mail ----- Home Ribbon ----- Select the Font style and Font size OR Outlook ----- File ----- Options ----- Mail ----- Stationery and Fonts ----- Set the default font style and Size for New, Replied and Forwarded E-mails ----- OK

18.How to add additional Mailbox to your profile? Outlook ----- File ----- Info ----- Account Settings ----- Account settings ----- E- mail Accounts ----- Change----- More Settings ----- Advanced ----- Add More Mail Boxes ----- Give the Mailbox Name ----- Enter Credentials ----- Ok ----- Next ----- Finish the setup. Classification: Genpact Internal

19.What is the maximum size of attachment that can be send through email? 5MB for Genpact and 9MB for GE

20.How do you create subfolders in outlook? Outlook ----- Select the Folder in which subfolder needs to be created ----- Right Click ----- New Folder ----- Give the new folder name ----- Ok

21.How to move meetings from inbox calendar to Personal folder calendar? Outlook ----- Calender (Ctrl + 1) ----- View ribbon ----- Change calendar view to Category or List view ----- Select the meetings that need to be moved ----- Right click ----- Move to desired folder OR either drag and drop the meeting requests in other folder

22. How to group emails and arrange emails in the below order From Sender. Date Received. With attachment and without attachment. Size of the email.

Outlook ----- Select Inbox ----- Below the Inbox heading click on Arrange By: ----- select the criteria for the e-mails to be sorted 22.How do you map existing personal folders and archived folders? Outlook ----- File ----- Info ----- Account Settings ----- Account Settings ----- Data Files ----- Add ----- Browse the location of the Personal /Archive folder on the local PC ----- OK

23.How do you enable option for selecting profile before you login to outlook?

Classification: Genpact Internal

Outlook Launch Icon ----- Right Click ----- Properties ----- Profiles ----- select Prompt for the profile to be used every time I login ----- OK OR Start ----- Control panel ----- Switch to Classic View ----- Mail ----- Profiles ----- select Prompt for the profile to be used every time I login ----- OK

24.How do you enable option for selecting between work Online or Work Offline before you login to outlook? Outlook ----- File ----- Account Settings ---- Account Setting ----- E-mail Account Change ----- More Settings ----- General ----- Manually Control Connection State ----- Choose the Connection type on startup ----- Apply ----- Ok ----- Finish Setup

25.How do you enable or disable Reading Pane option in outlook 2010? Outlook ----- View Ribbon ----- Reading pane ----- Select Off in Reading Pane

Classification: Genpact Internal

Classification: Genpact Internal