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Online Basics

a guideline with 10 important things for the road ...

First a few facts and figures ...


(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

STATISTICS USERS, NETWORKS, OS, DEVICES, ... (SOURCE: MARKETSHARE)

INTERNET 2012 TILL TODAY ...

2.3 bilion people use the Internet Acces with: 92.5% Desktop, 7.2% Mobile Desktop OS: 92.5% Windows, 6.5% Mac Mobile OS: 57% iOS, 18% Android, 2%Blackberry 1.2 bilion people use Social Networks 7 bilion visits on Facebook, 182 milion on Twitter, 104 milion on Pinterest, 86 milion on LinkedIn, 64 milion on Google+

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

SOCIALE NETWORKS STATISTICS ( : )


SOURCE INSITE

600 million people use social networks daily 347 million or 73% of European Internet users use social networks Western Europe lags behind North, Eastern and Southern Europe in social network penetration Emerging markets India and Brazil show highest awareness and penetration of social networks

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

SOCIALE NETWORKS STATISTICS ( : )


SOURCE INSITE

50% of social network users are connected to brands 58% of users of social networks have never had the opportunity to connect with a brand but would like to People become a fan on Facebook because they actually like the product, not because of advertising Getting information about products and brands is driving membership of social networks People want more say in Brand product development 60% of Brand employees would like to get help from their employer to share relevant content but dont get it Only 13% of employee receive any social media training
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

A good Internet Strategy is based on 3 pilars ...

INTERNET STRATEGY
3 PILARS

Playing field Findability Value


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PLAYING FIELD

THE PLAYING FIELD IS INTERNET

OWN
DOMAIN

OWN SOCIAL CHANNELS

THIRD PARTY DOMAIN + SOCIAL


CHANNELS

WILL BE INDEXED
BY SEARCH ENGINES

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

Learn to think Cross platform ...

The existence of 7 categories ...

CROSS PLATFORM STRATEGY


7 CATEGORIES


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Publish Share Discuss Commerce Location Network Games

CROSS PLATFORM STRATEGY


7 CATEGORIES

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

Cross platform existence means better postions in search engine results ...

DETERMINES YOUR POSITION VIA SEARCH ENGINES ...

FINDABILITY

SOCIAL MEDIA

OWN DOMAIN

THIRD PARTY

THIRD PARTY

SOCIAL MEDIA

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

Cross platform thinking means push and pull of content ...


(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

SHARE AND GET CONTENT

PUSH & PULL

...

The internet

Social Video

Social Audio

Own Domain (Site/Blog)

Social Network

Social Foto

WILL BE INDEXED
BY SEARCH ENGINES

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

Theres a trick that works ...


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RELEASE STRATEGY OVER A PERIOD OF 1 YEAR ...

RCD PRINCIPAL

Relevance

Consistency

Discipline

News Photos Downloads Podcasts Vodcasts Streaming

News (weekly) Photos (monthly) Downloads (monthly) Podcasts (2x per month) Vodcasts (2x per month) Streaming (weekly)

News (52x) Photos (12x) Downloads (52x) Podcasts (26x) Vodcasts (26x) Streaming (52x)

1 year

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

The effect of the trick ...


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ORGANIC GROWTH = AWARENESS


ACTIVATION = ACCELERATION

Effect = Awareness 100

75 Organic growth 50 Activation 25 Activation 0

1 year

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

Another important thing ... The Conversation triangle ...


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TALKING - LISTENING - ANALYZING

CONVERSATION

User

publishing / talking

following / listening

Conversation

Moderator

Data
analyzing / informing

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

Nobody gets friends by doing nothing ... Make friends to get friends ...
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

MAKE FRIENDS TO GET FRIENDS ...

NETWORK ...

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

Business Intelligence is the holy grale ...


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CONVERSATION - INFLUENCERS

ANALYTICS

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Get to know your fan ... Who has influence ...


(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

CONVERSATION - INFLUENCERS

INFLUENCER

less

High Influencial

Database
less most most

Social

less

Web
Less Influencial

Medium Influencial

= influencer
less

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

DETERMINES THE ONLINE REPUTATION OF A PERSON OR BRAND

INFLUENCER

most most

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

Data is the new gold ...


(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

BRAND MONITORING & OPTIMIZATION

TOP LEVEL MONITORING


CONNECTIONS ACTIVITY DIALOGUE CONSUMPTION REVENUE VALUE

CONTROLLED & TARGETED OPTIMIZATION


PROMOTION
IMPACT KEY TOPICS (BUZZ), RELATED THIRD PARTIES, COMPETITOR(S), EVENT(S), INDUSTRIES, WORLD RELATED TOPICS ACTIVITY PER NETWORK ETC ...

CUSTOMER
INSIGHTS

COMMUNITY
INSIGHTS

MONETIZATION

FOLLOWER(S), ACTIVE FAN(S), CONSUMER(S), CUSTOMER(S) (KEY) INFLUENCER(S) BUSINESS VALUE SEGMENTATION FOR
TARGETED PROMOTION

PORTFOLIO ENHANCED SEGMENTATION CROSS COMMUNITY MARKETING

OVERLAP OF FANS OF RELATED THIRD PARTY

NETWORK VALUE CUSTOMER VALUE COMMUNITY VALUE UPSELL/CROSS-SELL NEW BUSINESS MODELS

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

Content = King = Data ...


(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

LIKES ARE WORTHLESS WITHOUT CONSUMER DATA...

GET CONNECTED

9.3 Mio fans no data

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

CONVERSATION - INFLUENCERS

ANALYTICS

Everything = Real Time ...


(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

NO TIME TO TIME TO WASTE ...

REAL TIME

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

What goes in comes out ...


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WHAT IS HAPPENING?

WEB
INFORMATION

SOCIAL

OFFER
FAN/CONSUMER/VISITOR ..

RELATION
PRODUCT

LOCATION

CONVERSATION
DEVICE INDEPENDENT

INPUT

ACTIVITY

SALES

SENTIMENT

REACH

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

Summary ...

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

INTERNET STRATEGY
3 PILARS

Playing field Findability Value


(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

ONLINE REPUTATION
5 KEY THINGS ...


(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

Website Search Engines Blogs / Fora Social Media Content

10 IMPORTANT THINGS FOR THE ROAD ...

INTERNET STRATEGY

Internet strategy is the whole playing field Device and platform independency Content = King = Data principal Push & Pull (technologically & content wise) Relevance = Consistency = Discipline principal Conversation triangle Make friends to get friends Business Intelligence is the holy grale, connected is key W-G-I-C-O principal Real Time - 24/7/365

(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM

QUESTIONS, REMARKS OR CONTACT ...

Management, Consultancy & Advice

Denis Doeland

P: +31 20 4272880 M: +31 6 13520250 E: denis.doeland@ddmca.com L: linkedin.com/in/denisdoeland T: @denisdoeland W: denisdoeland.com W: ddmca.com

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