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2.3 bilion people use the Internet Acces with: 92.5% Desktop, 7.2% Mobile Desktop OS: 92.5% Windows, 6.5% Mac Mobile OS: 57% iOS, 18% Android, 2%Blackberry 1.2 bilion people use Social Networks 7 bilion visits on Facebook, 182 milion on Twitter, 104 milion on Pinterest, 86 milion on LinkedIn, 64 milion on Google+
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
600 million people use social networks daily 347 million or 73% of European Internet users use social networks Western Europe lags behind North, Eastern and Southern Europe in social network penetration Emerging markets India and Brazil show highest awareness and penetration of social networks
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
50% of social network users are connected to brands 58% of users of social networks have never had the opportunity to connect with a brand but would like to People become a fan on Facebook because they actually like the product, not because of advertising Getting information about products and brands is driving membership of social networks People want more say in Brand product development 60% of Brand employees would like to get help from their employer to share relevant content but dont get it Only 13% of employee receive any social media training
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
INTERNET STRATEGY
3 PILARS
PLAYING FIELD
OWN
DOMAIN
WILL BE INDEXED
BY SEARCH ENGINES
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
Cross platform existence means better postions in search engine results ...
FINDABILITY
SOCIAL MEDIA
OWN DOMAIN
THIRD PARTY
THIRD PARTY
SOCIAL MEDIA
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
...
The internet
Social Video
Social Audio
Social Network
Social Foto
WILL BE INDEXED
BY SEARCH ENGINES
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
RCD PRINCIPAL
Relevance
Consistency
Discipline
News (weekly) Photos (monthly) Downloads (monthly) Podcasts (2x per month) Vodcasts (2x per month) Streaming (weekly)
News (52x) Photos (12x) Downloads (52x) Podcasts (26x) Vodcasts (26x) Streaming (52x)
1 year
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
1 year
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
CONVERSATION
User
publishing / talking
following / listening
Conversation
Moderator
Data
analyzing / informing
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
Nobody gets friends by doing nothing ... Make friends to get friends ...
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
NETWORK ...
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
CONVERSATION - INFLUENCERS
ANALYTICS
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
CONVERSATION - INFLUENCERS
INFLUENCER
less
High Influencial
Database
less most most
Social
less
Web
Less Influencial
Medium Influencial
= influencer
less
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
INFLUENCER
most most
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CUSTOMER
INSIGHTS
COMMUNITY
INSIGHTS
MONETIZATION
FOLLOWER(S), ACTIVE FAN(S), CONSUMER(S), CUSTOMER(S) (KEY) INFLUENCER(S) BUSINESS VALUE SEGMENTATION FOR
TARGETED PROMOTION
NETWORK VALUE CUSTOMER VALUE COMMUNITY VALUE UPSELL/CROSS-SELL NEW BUSINESS MODELS
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
GET CONNECTED
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
CONVERSATION - INFLUENCERS
ANALYTICS
REAL TIME
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
WHAT IS HAPPENING?
WEB
INFORMATION
SOCIAL
OFFER
FAN/CONSUMER/VISITOR ..
RELATION
PRODUCT
LOCATION
CONVERSATION
DEVICE INDEPENDENT
INPUT
ACTIVITY
SALES
SENTIMENT
REACH
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
Summary ...
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INTERNET STRATEGY
3 PILARS
ONLINE REPUTATION
5 KEY THINGS ...
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
INTERNET STRATEGY
Internet strategy is the whole playing field Device and platform independency Content = King = Data principal Push & Pull (technologically & content wise) Relevance = Consistency = Discipline principal Conversation triangle Make friends to get friends Business Intelligence is the holy grale, connected is key W-G-I-C-O principal Real Time - 24/7/365
(C) 2012 DENIS DOELAND / DDMCA | ALL RIGHTS RESERVED | CONTACT: DENIS.DOELAND@DDMCA.COM
Denis Doeland