Académique Documents
Professionnel Documents
Culture Documents
sector.
1
FOCUS OF THE STUDY
India’s largest cellular service provider Bharti Airtel is among the top ten
ranking telecommunications company in the world today. The company has an
enviable reputation in the corporate world for professionalism, fast track
growth and building shareholder equity.
It is required to ask customers for his satisfaction that will help the company
to develop a better understanding with the customers as well as to know
whether the company is going in the right direction or there is any need of
improvement. Therefore, we can say without satisfying customers a company
cannot satisfy its needs.
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ORGANIZATIONAL PROFILE
The Enterprise services group has two sub-units - carriers (long distance
services) and services to corporates. All these services are provided under the
Airtel brand.
The businesses at Bharti Airtel have been structured into three individual
strategic business units (SBU’s) - mobile services, broadband & telephone services
(B&T) & enterprise services. The mobile services group provides GSM mobile
services across India in 23 telecom circles, while the B&T business group provides
broadband & telephone services in 94 cities.
Company shares are listed on The Stock Exchange, Mumbai (BSE) and The
National Stock Exchange of India Limited (NSE).
Partners
The company has a strategic alliance with Vodafone. The investment made
by Vodafone in Bharti is one of the largest single foreign investment made in the
Indian telecom sector.
The company also has a strategic alliance with SingTel. The investment made by
SingTel is one of the largest investments made in the world outside Singapore, in
the company.
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MANAGEMENT PROFILES
Sunil Bharti Mittal is the Chairman and Managing Director of Bharti Airtel Limited
(“Bharti”), India’s largest private integrated telecom player. The company has nearly 20
million customers on its well-respected brand “AIRTEL”.
Sunil was one of the first entrepreneurs to identify the mobile telecom business as a
major growth area and launched services in the city of Delhi and the National Capital
Region in the year 1995. Under his inspiring leadership the company grew organically and
inorganically, covering the entire country by providing integrated telecom services.
In his personal capacity, Sunil has received several awards such as:
Sunil has always been a pioneer. A first generation entrepreneur, he started his first
business in 1976 with a capital investment of Rs 20,000. He initially founded a number of
trading concerns, and established the first company to manufacture
push button telephones in India. This company is now one of the largest manufacturers of
telephones in the world.
Apart from his role at Bharti, Sunil holds the position of the Honorary Consul General
of the Republic of Seychelles in New Delhi, India. Some of his other roles include being a
member of the Prime Minister’s Council on Trade and Industry; Co-Chairman of the Indo-
British Partnership and a Board Member of the Global GSM Association.
Sunil is an alumnus of Punjab University and has completed the “Owner/President
Management Program” from Harvard Business School.
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Rajan Bharti Mittal, is actively involved in overseeing the activities of Bharti Airtel Ltd.
at corporate level, and is a Trustee of Bharti Foundation. He is the Chairman of FICCI’s
(Federation of Indian Chambers of Commerce & Industry) Infrastructure Committee, and
member of FICCI’s Executive and Steering Committees. He is also a member of several
other organizations and associations, such as the Managing Committee of PHD Chamber
of Commerce & Industry, Council of Management of All India Management Association, and
Executive Committee of International Chambers of Commerce – India Chapter. He was the
past President of Association of Basic
Telecom Operators (now it is known as Association of Unified Telecom Service
Providers of India – AUSPI ) during the period 1999-2000.
Rajan is also involved in many new business ventures within Bharti Enterprises.
REWARDS
1. Bharti Airtel draws Top Honors at the MIS Asia IT Excellence Awards 2006
2. Bharti Airtel among the top 10 best performing companies in the world according to
BusinessWeek IT 100 list
3. Sunil Bharti Mittal is ‘CEO of the Year’ at the Frost & Sullivan Asia Pacific ICT
Awards 2006 & Bharti Airtel bags ‘Wireless Service Provider of the Year' and
'Competitive Service Provider of the Year'
4. Bharti Tele-Ventures is the “BEST INDIAN CARRIER” at Telecom Asia Awards 2006
6
ORGANIZATIONAL HISTORY
Airtel comes to you from Bharti Airtel Limited - a part of the biggest private integrated
telecom conglomerate, Bharti Enterprises. Established in 1976, Bharti has been a
pioneering force in the telecom sector with many firsts and innovations to its credit. It is one
of India’s leading private sector providers of telecommunications services. Bharti Tele-
Ventures also provides telephone services and Internet access over DSL in 15 circles. The
company complements its mobile, broadband & telephone services with national and
international long distance services.
Bharti created history by becoming first and only telecom operator to have an all
India mobile footprint across 23 circles. Airtel today connects India from the Indus to the
Indian Ocean and from Sabarmati to the Brahmaputra on a network of more than 14,000
base stations covering more than 3000 towns across all the 23 telecom circles in India.
Market Leadership: Airtel has maintained its market leadership over the last 2 years
by garnering the highest share of net adds (more number of customers have the preferred
Airtel vis-à-vis other operators in the circle.
Airtel has been the front runners in offering host of cutting edge and value for money
products and services to its customers in Maharashtra & Goa. This includes innovative
services like Hello Tunes, Missed Call Alerts, Blackberry, Assal Marathi, Konkani Hello
Tunes, Bi-lingual bills and host of other segmented products like 999 Lifetime Prepaid Card,
Airtel Friendz, 200 RC etc well accepted by the customers in Maharashtra & Goa.
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By 2010 Airtel will be the most admired brand in India:
Highlights
» Bharti Airtel breaks into the 40 million Mobile Customer Club, Joins an Elite list of
Top 10 Global Mobile Services Operators
» Bharti Airtel Limited: FY 2007 - A Year of Accelerated Growth & Market Leadership
» Bharti Airtel Limited will announce results for the fourth quarter and full year
ended March 31, 2007 today, i.e. April 27, 2007 (Friday)
» Sunil Bharti Mittal conferred Degree of Doctor of Science (Honoris Causa) by G. B.
Pant University
» Bharti Airtel Limited to announce results for the fourth quarter and full year ended
March 31, 2007, on April 27, 2007 (Friday)
» Airtel brings the Highly-Anticipated BlackBerry 8800 Smartphone to India
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FINANCIAL PARTNERS
SingTel
SingTel is the leading provider of international and local telephone
services , mobile communication services, data communication services
and postal services in Singapore. SingTel is also one of the leading
integrated communications service providers in the Asia Pacific region. It
has 19 offices in 14 countries around the world, extensive networks
through out the Asia Pacific region and significant investments outside
Singapore, particularly in Belgium, India, Philippines, Taiwan, and
Thailand. SingTel has a strong track record of adding value to its
International investments and supporting their growth.
Warburg Pincus
Warburg Pincus is a leading global private equity investment firm
managing approximately US$11 billion of investment with a further US$5
billion available for investment. Since 1971, Warburg Pincus has raised
ten private equity funds and has made over 435 investments across the
US, Europe, Asia and Latin America.
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The principal purpose of IFC is to bring further economic growth in its
developing member countries by promoting private sector development.
ORGANIZATIONAL STRUCTURE
For the quarter ended June 30, 2003 our revenue and EBITDA as per un-
audited IAS accounts were Rs.1,036 crore and Rs.289 crore respectively
and for the year ended March 31, 2003, our revenue and EBITDA as per
un-audited IAS accounts were Rs.3,050 crore (US$ 642 million) and
Rs.759 crore (US$160 million) respectively. During the quarter ended
June 30, 2003, the company has made a gross investment of over
Rs.10,650 crore (US$ 2.3 billion) in building telecom in India.
BHARTI ENTERPRISES
The Company offers mobile services in fifteen out of 22 circles in India. The Company also provides
fixed-line services in Haryana, Delhi, Karnataka and Tamil Nadu circles.
Bharti Infotrac
Mobility Infotel Leaders
Leaders
Cellular
Services Fixed Line Long Broadband
Services Distance Services
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MANAGMENT STRUCTURE
12
COMPANY VENTURES & STARTEGIES
Airtel comes to you from Bharti Airtel Limited, India 's largest integrated
private telecom service provider. We are the first private telecom provider to
connect India in its entirety with the world's best technology. Bharti Airtel
since its inception has been at the forefront of technology and has steered
the course of the telecom sector in the country with its world class products
and services.
The businesses at Bharti Airtel have been structured into three strategic
business units (SBU's) - Mobile services, Broadband & Telephone services
(B&T) & Enterprise services.
Business Divisions
• Mobile Services – Bharti Airtel provides GSM mobile services in all the
23-telecom circles of India and was the first private telecom service
provider to connect all states of India .
Our Innovations
We are changing the way India communicates by offering innovations that not
only add value to people's lives but also deliver an unmatched customer
experience.
We were the first to
"Magic's success can be attributed to the one on one relationship that the brand has
built successfully with its customers. Add to that the vibrant colours, the local
language and simplicity that the brand communicates with, and the celebrity
association, Magic creates a lasting bond with its customers."
- Vivek Goyal, CEO, Bharti Mobitel Ltd., in January 2002
14
In October 2002, Bharti launched a television commercial (TVC), featuring Shah
Rukh Khan (leading actor, already endorsing Magic since a couple of years) and Kareena
Kapoor. The TVC, developed by one of India's leading advertising agencies, Percept
Advertising, was the first of the series of four TVCs for Magic's new campaign. According to
Bharti, the TVCs aimed at attracting young adults come true instantly, at Rs 300 per
month."
However, industry observers felt that these actions were necessiated by the
intensifying competition in the pre-paid cellular card segment in India in the early 21st
century (Refer Exhibit I for a note on cellular telephony). Many new players (national as well
as international) had entered the segment and the competition had become quite severe.
Besides Magic, the major players in the pre-paid card segment in 2002 included Idea (Tata,
AT&T and Birla Group), Speed (Essar), Hutch (Hutchison), Wings (RPG), Cellsuvidha
(Fascel) and Yes (UshaMartin).
In October 2002, Magic led the market, with 30% of the market share. Bharti
claimed that its strategies were one of the most ambitious experiments ever in the Indian
pre-paid cellular telephony market. However, given the increasing competitive pressure,
doubts were being expressed regarding the ability of Bharti's marketing initiatives to help
Magic retain its 'Magic' in the future
Mobile Division
Overview
Bharti Tele-Ventures vision for its mobile business is “To make mobile communications a
way of life and be the customers first choice.”
The mission is to meet the mobile communication needs of the customer through :
The Company’s strategic objectives is to consolidate its leadership position amongst the
mobile service providers in India.
Bharti Tele-Ventures believes that the demand for mobile services in India will continue to
grow rapidly as a result of the following factors:
The Company has developed the following strategies to achieve its strategic objectives:
Businesses
Competitive Strengths
Bharti Tele-Ventures believes thet the following elements will contribute to the Company’s
success as an integrated telecommunication services provider in India and will provide the
company with a solid foundation to execute its business strategy:
Nationwide Footprint – As of May 31, 2004, approximately 92% of India’s total mobile
subscribers resided in the Company’s sixteen mobile circles. These 16 circles collectively
accounted for approximately 56% of India’s land mass;
Quality management team with vision and proven execution skills; and
The Company’s strong relationships with International Finance Corporation, Asian
Infrastructure Fund Group and New York Life Insurance.
The key demographics of Bharti Tele-Ventures’ mobile circles are set forth
below.
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Job profile
was to market Airtel products and also to produce better return for
the company
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During the course of my training I had many observations
period.
Finally, according to me, I have not left any area untouched in the
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Working Experience
My working experience with Airtel is mentioned below:
I have earned a little during my working period. It was a great experience of working with the
company. I have worked with the company for last one month. I was recruited in the company as a
sales executive.
I made a hypothesis in mind to get at least a deal in a day but it was hard to make it, but then
also completed my monthly target .
I learned how to deal with customers and learned that earning money is really a hard task.
It gave me motivation.
I was working at company’s local level so I was limited to the local market of the Kanpur city.
The senior executive of the company were not very co-operative so I had to struggle a lot.
The major problem with me was that I was handling the job with my studies so I was unable to
concentrate a lot on the work.
Live experience
Date: 26/10/2007
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I got the training and during the training period I started visiting some people in my relation,
to sell postpaid connections of Airtel, in this process I went to Mr. Kamesh Varyani
On 26th of October, I went for the sales of the company’s product. I made a list of the
customers to which I had to target. I went to the customer’s workplace at noon. I arranged the
address previously.
I went to the customer’s home and introduced myself. After my introduction I was greeted
well and was allowed to start the conversation.
Salesman-“sir my name is Kabir Bhagtani and I am here to tell u about our company’s new
schemes which I hope will suite you the best.
Salesman-“I completely agree with your words sir but let me tell you that I have some great
schemes for you which will definitely be beneficial to you”.
Customer- “OK you go ahead, but just see that you don’t take much of my time”
Salesman-“thank you sir, but before starting with, I would like to know that what is the
present average bill you are paying per month to your present service provider.”
Customer-“oh its actually very reasonable, its just about Rs. 650 per month and that too out
of those 650 I make STD calls of almost Rs.400of that for business and personal use. So I feel it
is the best thing I am getting in this competitive market.”
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Salesman-“ Nice! Sir, may I know what are the tariffs your mobile phone operator is
charging you for making STD and local calls ? ”
Customer-“I pay 50 paise per minute for local calls on the same network, 75 paise/min for
local calls on other network, and Rs. 2.50/minute for making an STD call to any network.”
Salesman-“So, I have the right plan for you and I am sure it will definitely save your hard
earned money. As you told me that the maximum number of calls made from your number STD.
Our company has recently launched a new scheme as per which you will be charged Re.1/minute
for making STD calls, 50 paise/minute for making a local call to any network, also you can
register two local and two STD numbers for which the company will charge you 50 % of normal
tariffs, this is a limited period offer which is of great benefits to you.
Customer-“Really? I mean I will get what I am listening then I feel this is the right time and
place you have come to.
DEAL!
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COMPANY PRODUCT AND SERVICES
MOBILE SERVICES: -
In mobile services Bharti Tele-Ventures basically provides facility of prepaid and postpaid
connections. In these connections they provide the facility of telecommunication using wireless
handsets.
Prepaid Connections: - In prepaid connections customer has to go to any of the sales representative
of Airtel and he has to ask for a prepaid connection. Then he has to fulfill some formalities that are: -
1. Photos.
2. Identity proof.
3. A form duly filled.
4. Amount required for the connection.
Then he gets his prepaid card which can be installed in any of the wireless set.
Postpaid Connections: - In postpaid connections same thing happens but here after full filling all
the formalities customer has to go through a verification in which address proof of the
customers are verified. This verification is conducted by the senior authorities of Airtel.
FIXED-LINE: -
As in mobile technology in fixed line also facility of telecommunication is provided, but in fixed
line we cannot move the electronic equipment with us. Method of providing the connection is
same.
In this service basically Airtel provides Internet connections to local persons through leased lines
or directly through mobiles. Now they have introduced broadband services which are cheaper
than the leased line connection.
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PREPAID CONECTIONS
• Affordable rates
Tariffs
Where to buy
Available at Airtel showrooms in Victoria, Providence, Anse Royale & Praslin and also
through Airtel prepaid dealers on the three main islands.
Getting started
1. Your Prepaid pack has two cards in it - a SIM card and a Re-charge card.
Identify your SIM card and insert into your mobile phone and switch it on.
2. Then enter your PIN, pre-set at 1234. Your mobile phone will now display
SEZ AIRTEL. or network code 633-10.
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3. Loading calling value on your Prepaid Account:
a. Gently scratch the silver panel on the supplied recharge card to reveal
the 16 digit Recharge PIN number.
It’s simple …
Example
When dialing an overseas mobile number that starts with 0, you need to drop the 0.
eg. + 27 (0)826006000
Balance/Expiry inquiry
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The calling value on your card keeps reducing as you make calls, as per the applicable
tariff option. Recharge your Airtel Prepaid Card when the calling value on your card account
is exhausted or its validity period is over.
The Airtel Prepaid Recharge Card comes in denominations of SR25, SR50, SR100, and
SR200. To recharge calling value on your Airtel Prepaid account: refer to Getting Started
Please Note:
If you continue to key in the incorrect 16 digit PIN number over five times, your recharge
option can get barred. For assistance call Customer Care on 600600 (toll free).
Once your validity period expires, your Airtel Prepaid Card gets deactivated.
• A welcome message greets you as soon as you dial 100 to load your Airtel Prepaid
Card for the first time and asks you for your language preference. If, for example,
you choose English, you will hear all further messages and prompts in English only.
• After your calling value reduces to SR20, a voice message will remind you, every
time you make a call, to recharge your Airtel Prepaid Card.
• When you have only 60, 30 or 10 seconds remaining during a particular call, you will
hear 1,2, and 3 beeps respectively, to alert you that your Airtel Prepaid Card account
balance will soon be reduced to zero and your call will get disconnected.
• When you have reached the last 3 days till the expiry of the validity period of your
Airtel Prepaid Card, you will be reminded about the same at regular intervals, every
time you make a call.
PIN/PUK Number
The Personal Identification Number (PIN) is a 4-digit security code programmed on your
SIM card.
Your PIN is 1234, to begin with. We strongly recommend you change the PIN to your own
personal code. Your handset user guide gives the full information on how to do this.
Remember to enter 1234 the first time when your handset prompts you to ‘Enter PIN’.
If incorrect PIN number is entered three times in succession, your SIM card will get blocked.
To unblock it, you need the PUK (Personal Un-blocking Key) code. To know your PUK code
you would need to call our Customer Care helpline on 600600.
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Your PUK number can also be found at the back of your starter pack.
In case incorrect PUK code is entered ten times, your card will get permanently blocked
and would need to be replaced at an additional charge.
This feature on your Airtel Prepaid Card facilitates the display of the number that is
calling your cellular. This facility comes to you at no extra charge and allows you to
recognise the caller.
• Voice Mail
This feature allows voice messages to be delivered to your mail box in instances
where you cannot be reached, your phone is switched off or you miss a call. There is
no rental or registration fee for this service, however, there is a charge of 99 cents
per minute to listen to your messages. You would need to call 600600 for a free
registration before setting up your voice mail box.
• Dial 106 from your handset and follow the voice prompt (Your Password is set at
default code 1111. This can be changed to your preferred 4-digit number.)
Helpful tips
1. You must keep your Airtel Prepaid Card very carefully. If it is
lost/stolen/misplaced, it cannot be deactivated and therefore may be
misused. You will then lose out on any credit remaining on your card.
2. Airtel Prepaid recommends that you recharge your card within your
validity period and before your calling value drops to SR20.
3. If you do not get your card recharged within the 30 days of expiry of your
validity period, your Airtel Prepaid Card will be deactivated.
4. Airtel Prepaid strongly advises you to change your PIN from 1234 to a
personal four digit code for reasons of security.
5. Retain your original receipt of purchase at all times. In case you need any
assistance, please call our 24-hour Customer Care Helpline on 600600
(toll free) or just 100 from your cellular (toll free).
The company reserves the right to change the validity period at any time, at its
sole discretion and without any notice whatsoever.
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B Payments and charges
1. The actual credit/calling value as per the Company’s records and played on the
Interactive Voice Response (IVR) system of the Company, shall be treated as the
correct value and be binding on the customer. Thus, deactivation, cancellation,
barring, etc. shall be carried out on the basis of the credit as played on the said IVR
system of the Company.
2. The detail of the calls made or received on the card shall not be made available to
the customers. The customer agrees that the Company need not entertain any
correspondence/calls in this regard. The customer may, however, call the
Company’s IVR system in order to know the residual calling value on the card.
3. Not all Value Added Services available with the Company can be made available on
this connection. The Company is entitled to charge, vary, add, withdraw any services
and / or to vary the charges/prices on these services at its sole discretion. All Value
Added services are chargeable services. Any service which is not initially or at any
stage charged by the Company may, at the sole discretion of the Company, be
charged at any time subsequently and at the same shall be adjusted in the calling
value automatically. Each Value Added Service is to be separately applied for.
4. Any increase /addition/introduction in taxes and /or levy of any taxes, levies, duties
or any other statutory charges etc. (present/future) shall be to the customer’s
account without any notice to him and at all times shall be deemed to be part of the
tariff.
1. The Company may at any time suspend the services wholly or partially and/or
disconnect any customer equipment from the network for any reason which is found to be
reasonable by the Company including any of the following circumstances:
• Expiry of validity period and grace period, if any, and as specified by the Company
from time to time.
• Depletion of calling value as per Company records, such that no more calls are
possible.
2. If the customer equipment or SIM card is lost or stolen the Company will not be in a
position to take any action, or to be held liable for any make good.
3. The SIM card and the cellular number are and shall always be the sole property of
the Company and shall be returned by the customer upon termination and/or
deactivation or temporary suspension of services. The customer shall have no right
to the same, at any point, for any reason whatsoever.
D Safe custody
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1. The customer must ensure the safe keeping of the card, original receipt of purchase,
and any other important documents, as these might be required from time to time
under different circumstances during interface with the Company.
E Illegal usage
The customer shall not use the services for any unlawful or abusive purpose, or for sending
obscene, indecent, threatening, harassing, unsolicited messages or messages
affecting/infringing upon national or social interests, nor create any damage or risk to the
Company or its network or customers or any other person, natural or legal whomsoever.
Other matters
1. The Company shall not be liable for any act of omission or commission of any
dealer/retailer/distributor/third party/supplier including any leasing company offering
any privilege or benefits to the customer.
2. The Airtel Prepaid Card is non-refundable for cash under any circumstances.
3. Reference to the terms "The Company" in all the clauses above shall mean
"Telecom(Seychelles) Ltd."
4. For further details or information please contact:
Features:
Here are some of the many advantages that New Airtel
Prepaid brings you.
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» Instant Balance and Validity Enquiry
» Prepaid Roaming
Gently scratch the silver panel on the reverse of the recharge card for a 16-
digit number.
Call '123' and choose your preferred language.
Follow the voice announcement and enter the 16-digit recharge number,
when requested.
Your prepaid account will be automatically recharged by the calling value
amount and validity of your coupon.
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Flexible recharge voucher
This unique recharge voucher gives you the option to choose between validity or talktime,
as per your need.
Easy_Recharge
Recharge your Airtel Prepaid Card electronically with value that suits your needs, starting
from Rs. 10 till Rs. 10,000. You can also recharge your Airtel Prepaid while roaming
anywhere in the country. Click here for Airtel Easy Charge options.
24-hour_Recharge_via_ATM
Recharge your Airtel Prepaid round-the-clock at your nearest ATM. Just walk up to your
nearest ATM, insert the ATM card and enter your ATM PIN number. Select 'Mobile
Recharge / Bill Pay' from the main menu and follow the prompts to recharge your prepaid.
This recharge option is available with all leading banks.
SMS Recharge
You may also register your mobile number at any of the member bank's ATM to avail the
SMS recharge facility. Upon registration you will receive a registration PIN number. To
recharge your prepaid, type, RC <Recharge Amount> <Registration PIN> and SMS it to the
3 digit SMS code of your bank. All future transaction will require this PIN.
The code to which this SMS needs to be sent for various banks is as follows: Bank of
Punjab: 550, Centurion Bank: 565, Citibank: 530, Corporation Bank: 545, DCB: 585, HDFC
Bank: 540, ICICI Bank: 575, IDBI Bank: 520, ING Vysya Bank: 552, SBI: 535, UTI Bank:
525.
Internet Recharge
You may log on to the Internet banking website of your bank and select the prepaid
recharge option to recharge your Airtel prepaid. Many leading banks provide Internet based
recharging.
Prepaid_Roaming
Airtel Prepaid comes preactivated with 'National Roaming', so you stay connected no
matter wherever you are. You can also send or receive MMS, check your email and access
other GPRS services while roaming in India as you would in your own city. While traveling
abroad you can receive calls & send or receive SMS.
For coverage & charges while roaming,
In case you are not able to login to any network while roaming,
please follow these instructions:
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Try them and discover a whole new world of fun and excitement.
Voice Mail
When your handset is switched off, or you’re too busy to answer the phone,
Airtel Voicemail will answer your calls and record a message. The best part is
that there's no extra monthly cost for setting up Voicemail - you just pay for the
phone call when you use the service.
Subscription Alerts
Get regular alerts on news, jokes, business, health and films on your Airtel
mobile phone with Subscription Services. SMS <SUB NEWS> to 3333 for
News, <SUB JOKE> for Jokes, <SUB BIZ> for Business News, <SUB SPO>
for Sports Alerts & <SUB VAASTU> for Vaastu tips.
Airtel Live!
Make your mobile the most happening entertainment destination with Airtel
Live! Airtel brings you the latest in entertainment and information services,
right on your phone!
Airtel Live! WAP Services: Download the latest ring tones, games,
wallpapers, videos and much more. You can also get news clips, watch live TV
and download full songs on you phone. To get Airtel Live! settings on your
phone, SMS 'Live' to 56465 and save the settings that you receive as your
preferred connection. Airtel Live! Portal can be accessed from you GPRS
enabled phone, by sending a SMS 'FUN' to 56465.
Airtel Live! Voice Services: Just Dial 56465, and name the service. For e.g.
say ring tones to download your favorite ring tones. You can also choose a
variety of content options like Live Cricket Commentary, latest National /
International News, Movie Reviews or Stock Market Updates.
Airtel Live! SIM Services: Access loads of fun content and exciting services
like cricket, stocks, on your phone at the touch of a few buttons with Airtel Live!
SIM based Services on your SIM card menu. To download new services on
your Airtel SIM, choose the "What's new" option under the "Airtel services"
menu.
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Airtel Live! SMS Services: You can enjoy a host of services by sending a
keyword as an SMS to 56465! Choose Astrology / Horoscope, Cricket,
Bollywood / Hollywood / Indi Pop Ring tones. In case you need assistance
SMS, Help to 56465.
Hello_Tunes
Tired of that boring old ‘tring tring’ on your phone? Well now when a friend
calls, you can make them groove to the hottest new tracks burning up the
music charts with Hello Tunes from Airtel! You get a wide choice of songs in
the Popular & New Arrivals categories that are updated regularly. What's more
you can directly call the number for your kind of music, e.g. call 678005 for
English New and 678001 for Hindi New. This would directly take you to your
favorite artist's Hello Tunes listing
Buy_Music-Airtel_Music_Shops
Buying your favorite Hello Tune or Ring tone is as simple as recharging your
phone with talk time. Simply walk into your nearest Airtel Shop and walk out
with your favorite song. Choose from Bollywood Hits to Indipop Remixes, Hard
Rock to Gujrati Garba, Bhajans to Jazz, Bhangra Beats to foot tapping Tamil
Hits from a list of more than 18000 songs.
It's as simple as:
Choose your favorite song from the music catalogue available with the
retailer.
Retailer will just press a few keys on his phone and download a song
(Hello Tune or Ring tone) to your mobile phone. In the case of Hello
Tunes you will be required to dial 674 (toll free) to confirm acceptance
of the song.
Finally you can pay the retailer for the song and walk out...as simple
as that.
Reach_us_Anytime_Anywhere
In case you need assistance, dial '121' - our toll-free number, accessible from anywhere in
the country, even while roaming. You can also send us an SMS to 121 or mail us at
121@airtelindia.com.
*In case of email, mention your mobile no. like, 9810012345, in the subject of the mail for a
quicker response.
Handset Offers
33
Now choose from a wide range of mobile handsets available exclusively
with special offers from Airtel
Motorola C123
Nokia 1110
Nokia 1110i
Nokia 1112
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POSTPAID PLANS
Experience complete freedom
Airtel welcomes you to a vibrant world of unlimited opportunities. More exciting,
innovative yet simple new ways to communicate, just when you want to, not just through
words but ideas, emotions and feelings. To give you the unlimited freedom to
reach out to your special people in your special way.
As an Airtel Post-paid customer you can enjoy the following facilities -
1. Easy Billing
Now enjoy the luxury of viewing details of your last 3 billing cycles and the
convenience of paying your Airtel bill online! Experience complete freedom
with Airtel!
2. Call Divert, Call Hold and Call Wait
Avail of special services like call waiting, call hold and call divert – all with
your Airtel postpaid connection!
3. Short Messaging Service (SMS)
With Airtel's Short Messaging Service (SMS), send unlimited messages and
jokes to your friends and colleagues, anytime
4. Caller Identification
Call Identification gives you the power to know the phone number of the
calling party even before you answer the call, thus giving you the choice to
either reject or take the call. It provides the added advantage of saving the
incoming number directly in the Handset Phone Book. So that the next time
you want to call the same person, you don't need to retype his number, simply
use your phone book.
5. Voice Mail
Voice Mail lets you receive messages even when your handset is switched off
or when you are outside the coverage area. You can listen to your messages
whenever you feel like, from anywhere in the world. Voice Mail can store up to
15 messages, with each message of one- minute duration.
6. STD/ISD Facility
Now experience complete freedom like never before with Airtel! Our STD/ISD
facility allows you to make long distance calls in India and Overseas from your
cellular phone!
7. Roaming (National and International)
Airtel's Roaming service allows you to use your mobile phone to make or
receive calls from almost anywhere in India and abroad! Enjoy roaming within
the country as well as across international destinations!
Handset Offers
35
Now choose from a wide range of mobile handsets available exclusively with special offers from Airtel
HTC Touch
Only Rs. 19,900
The HTC Touch will be available for
Airtel users in 10 cities, which includes -
Delhi, Mumbai, Chennai, Bangalore,
Kolkata , Pune, Chandigarh, Ahmedabad,
Hyderabad, and Jaipur.
Contact your nearest retailer for this exciting
offer !
PRODUCT LIFECYCLE
Riding on the back of rising network coverage in the world’s second most populous
country, India’s leading mobile services provider Bharti Airtel Ltd. today announced a 48
percent increase in profits for the quarter.
In a statement Bharti said its consolidated profit rose to Rs. 7.55 billion ($160 million)
in the first quarter to end-June from Rs. 5.1 billion a year ago.
Sales for the same period were 38.56 billion rupees and its EBITDA rose to 39 percent
from 37.4 percent a year ago.
The statement quoted Bharti chief Sunil Mittal as saying: “The Indian telecom sector
continues to demonstrate a strong growth led by the mobile segment, crossing the 100
million subscriber mark this past quarter. The company has started the year well with strong
operational and financial performance and we are confident that the growth momentum
would be sustained.”
Bharti claimed earlier this month its mobile base rose 88.2 percent to 23.07 million
users. Including fixed-line users, its total customer base grew 86.4 percent to 24.58 million.
India’s total mobile user base is more than 102 million customers.
Bharti added 3.49 million new GSM users in April-June against 1.27 million in the
same period last year.
Nearly 77 percent of mobile customers in India are on the widely prevalent GSM
platform.
36
The company says it intends to further expand its base by spending $2 billion on
expansion in the current fiscal through March 2007.
Bharti is 30.8 percent-owned by Singapore Telecommunications Ltd. The company
offers phone services including mobile and fixed-line services and national and international
long-distance services. It also provides VSAT services, Internet services and network
solutions.
Bharti has established strategic relationships with financial investors such as SingTel,
Warburg Pincus, International Finance Corporation, Asian Infrastructure Fund Group and
New York Life Insurance.
Bharti Values
Innovation
• We will generate and implement entrepreneurial and innovative ideas, which will
continuously create new growth engines.
Customer First
• We are committed to deliver service beyond the expectations of the customer. Our
quality of customer responsiveness clearly differentiates us from others.
Performance Culture
• We benchmark our processes and performance against world-class standards. We
distinguish between performers and non-performers by valuing achievement at the
individual as well as the team level. Ours is a culture of inclusively where feedback,
learning and ideas are actively encouraged, sought and acted upon.
Valuing Partnership
• We are committed to building exemplary relationship with our partners, which stand
on the principles of mutual growth.
Valuing People
37
• We nurture an environment where people are respected and their uniqueness is
valued. We believe that people are our key differentiators.
Ethical Practices
• We will uphold the highest ethical standards in all internal and external relationship.
We will not allow misuse or misrepresentation of any kind.
Highlights for Second Quarter and Half Year Ended September 30, 2006
• Market leader with a market share of all India mobile subscribers at 21.4%
• Highest ever-net addition of 41.1 lakh customers in a single quarter.
• Q2 Total Revenues of Rs.4,357 crore (up 61% Y-o-Y)
• Q2 EBITDA of Rs. 1,702 crore (up 67% Y-o-Y)
• Q2 Cash Profit of Rs. 1,644 crore (up 75% Y-o-Y)
• Q2 Net Profit of Rs. 934 crore (up 79% Y-o-Y)
• First Half Total Revenues cross Rs 8,000 crores and Net Profit crosses 1,600 crores
39
(Amount in Rs. crore, except ratios)
Particulars Quarter Ended Y-o-Y Half Year Ended Y-o-Y
Sept 2006 Sept 2005 Growth Sept 2006 Sept 2005 Growth
Total revenues 4,357 2,709 61% 8,214 5,226 57%
EBITDA 1,702 1,021 67% 3,205 1,962 63%
Cash profit from operations 1,644 937 75% 2,977 1,863 60%
Income before Income
1,078 580 86% 1,938 1,178 65%
Taxes
Net profit 934 521 79% 1,689 1,031 64%
EBITDA / Total revenues 39.1% 37.7% 39.0% 37.5%
40
Total Shareholders Funds
31-MAR-06(12)
31-MAR-05(12)
31-MAR-04(12)
41
TOTAL INCOME
12,000.00
10,000.00
8,000.00
6,000.00
4,000.00
2,000.00
0.00
31-MAR- 31-MAR- 31-MAR-
06(12) 05(12) 04(12)
31-MAR-06(12)
31-MAR-05(12)
31-MAR-04(12)
YEARLY COMPARISION
42
Annual Income Statement
2003
In Millions of INR 2007 2006 2005 2004 03/31/03
(except for per share items) 03/31/07 03/31/06 03/31/05 03/31/04 Restated
03/31/04
Income Available to Common Excl. Extra. Items 42,572 22,567 14,978 5,076 (2,018)
Income Available to Common Incl. Extra. Items 42,572 22,567 14,978 5,076 (2,018)
DPS - Common Stock Primary Issue 0.00 0.00 0.00 0.00 0.00
Gross Dividend - Common Stock 0 0 0 0 0
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Annual Balance Sheet
In Millions of INR 2007 2006 2005 2004 2003
(except for per share items) 03/31/07 03/31/06 03/31/05 03/31/04 03/31/03
Reclassified Restated Reclassified Restated
03/31/07 03/31/06 03/31/05 03/31/04
44
Total Long Term Debt 41,536 34,503 37,803 36,965 22,736
Total Debt 52,461 47,395 49,040 45,723 29,729
Turnover Ratios
Fixed Assets 0.72 1.19 0.00
Inventory 455.34 500.51 0.00
Debtors 12.53 22.08 0.00
Interest Cover Ratio 10.65 5.93 0.39
PBIDTM (%) 35.22 36.70 0.00
PBITM (%) 22.47 23.80 0.00
PBDTM (%) 33.11 32.69 0.00
CPM (%) 30.68 28.22 0.00
APATM (%) 17.92 15.32 0.00
ROCE (%) 22.55 23.96 0.16
RONW (%) 31.82 23.88 -0.27
Earnings
As on 31-MAR-06 31-MAR-05 31-MAR-04
EPS 10.62 6.53 0.00
CEPS 18.19 12.03 0.02
BV 38.71 24.44 26.03
DEPS 0.00 0.00 0.00
0
3000
1000
2000
HFCL Infotel
MTNL
VSNL
Nettlinx
Vital Commun.
S1
46
Mkt.Cap. (in crore)
120000
100000
80000
60000
40000
20000
0
HFCL Infotel
S1
MTNL
VSNL
Nettlinx
Vital Commun.
Bharti Airtel
CONCLUSIONS
• With the introduction of the new Airtel magic, Bharti Airtel has moved up in number of
pre- paid connections.
• Network is better as compared to other GSM/CDMA mobiles in the country.
47
• Tarrif Vouchers and full talk value schemes are found effective.
• Bill details are adequate as charged by other mobile operators for bill details.
RECOMMENDATIONS
India has leapfrogged into the wireless age. It is perched on the ascendancy of a huge J-
curve that is estimated to cross the million mark by 2010. Making cellular telephony the
biggest & fastest growing sector in India.
Kanpur being the industrial capital of Uttar Pradesh definitely serves as a good host of
Airtel.
After the overall analysis of the report following suggestion are mede which may serve as
milestone for the company in reaching its target.
Since the largest number of users belong to service class & are of 5000 – 10000
income group therefore Rs.324 recharge coupon should be introduced more.
Student group (college going) is not explored to the fullest thus attractive proposals
should be made to target them.
Apart from various advertising techniques, companies should try to attract people by
providing other facilities;
1. For example installing recharge zones at restaurants & other food joints, etc
where people generally hang around.
2. Making recharge coupons available at college canteen.
48
• A businessman requires information on share market.
• Examination result & dates, movie schedule, television schedule, &
news at local level are demanded by the students
Since company is at launching stage therefore more emphasis
should be made on customer care.
Road show should be organized at the period of launching in
order to enhance publicity.
As there is sim memory for phonebook similarly sim memory
should be provided to store other kind of important notes.
Company should sponsor the program conducted at local level.
LIMITATIONS
QUESTIONARE
Dear Sir/Madam
49
I would be highly obliged if you help me in filling the questionnaire as it is a part of
my summer training Project.
Ques 3. Is it ________________?
Ques 6. Does your cellular Operator provides Multimedia Messaging System (MMS) facility?
50
(a) If Yes (b) No
Rational
Emotional
Celebrity
Moral
Any Other ___________
Ques 9. Are you provided with free information on ________? You can tick more than one option(s).
(a) Cricket Match (b) Results (c) Election (d) Movie Schedule
Ques 10. Your monthly expenditure (in INR) on cellular service is?
(a) 300 (b) 301 – 500 (c) 501 – 1000 (d) 1001 – 2000
Ques 11. What is your attitude towards Cellular Present Operator of your choice?
51
Respondent Profile
Name: _______________________________________
Address:__________________________________________
________________________________________________
___________________________________
Male Female
BIBLOGRAPHY
» www.google.com
» www.bharti.com
» www.airtelworld.com
» www.moneycontrol.com
» www.smartinvest.com
» www.wikepdia.com
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