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. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management. Jordan Hill, , GBR: Routledge, 2008. p 30 http://site.ebrary.com/lib/iowastate/Doc?

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. Handbooks of Hospitality Management : Handbook of Hospitality Human Resources Management. Jordan Hill, , GBR: Routledge, 2008. p 42 http://site.ebrary.com/lib/iowastate/Doc?id=10251194&ppg=42 Copyright 2008. Routledge. All rights Reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law.

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