ACKNOWLEDGEMENT

The compilation of the subject matter for a project report always involves creation of huge debt towards innumerable Publications, Teachers and Managers. I hereby put my sincere thanks to one and all. A vote of special thanks goes to my project in charge Ms. Navneet Kaur who has been a constant guiding force throughout the course of this project, and whose immense support and cooperation has made the completion of this project possible. Her suggestions with regards to the project and the methodology were of immense help. I also pay my heartiest gratitude to all my faculty members including my director sir Mr. R.S.Chauhan as without their cooperation I am unable to complete my project. Last but not the least i thanks god for giving me such a cooperative environment.

PREFACE
With the rapidly changing technological, socio-economic and political legal environment and the trend towards globalisation of the business and industry effective management of human resources has become very challenging job. There is no doubt that management of human resources has become a very challenging job. There is no denying fact that the human element is at the centre stage in all economic activities .No organization can think of developing itself without properly utilizing its human resources. This requires present day managers fromm any industry whether from IT, FMCG ,Automobile, Steel etc .to deeply concerned with the people employed in the organization. We have seen that from the several years the growth of IT industry in India is increasing rapidly as compared to other industries.

Keeping in view the importance of both the things, this report on the topic Safety measures in HCL has been prepared. Under this report, the main motto is to find out how much HCL is concerned towards the safety of its most productive resources i.e. employese.For successfully completing the study ,data has been collected from different sources like books, magazines, workers, managers, websites etc .Different questions are prepared which was filled by the people occupying different positions in the company. Introduction of the industry and the company is also given. The questionnaire so filled is analysed properly and the viewpoints of employees are known. After that, the findings from the study are known and on the basis of these findings suggestions are also prepared. I n the whole report, various difficulties are faced by me as everything has its own limitations. So, limitations are also given. I think that this project will prove useful for future MBA students .Any suggestions regarding the report are cordially invited so that it will become more fruitful and serve the purpose best.
2

DECLARATI ON
I, Shruti Arora, Student of Master of Business Administration at Doon Valley Institute Of Engineering & Technology, Kurukshetra University, declare that the project on Safety Measures in HCL is my original work and has not been produced previously. I present this work for the accomplishment of my degree.

Shruti Arora Roll Number 01210044

TABLE OF CONTENTS

SERIAL NO.

CONTENT

PAGE NO.

1.

INTRODUTION OF THE PROJECT

2.

OBJETIVES OF THE STUDY

3.

RESEARCH METHODOLOGY

4.

DATA INTERPRETATION & ANALYSIS

5.

CONCLUSION

6.

FINDINGS

7.

RECOMMENDATIONS & SUGGESTIONS

8.

LIMITATIONS

9.

BIBLIOGRAPHY

10.

ANNEXURE

INTRODUCTION OF THE PROJECT

A. Introduction of IT industryI) The Information technology industry in India has gained a brand identity as knowledge
economy due to its IT and ITES (IT-Enabled Services) sector. The ITITES industry has two major components: IT Services and business process outsourcing (BPO). The growth in the service sector in India has been led by the ITITES sector, contributing substantially to increase in GDP, employment, and exports. The sector has increased its contribution to India's GDP from 6.1% in 2009-10 to 6.4% in 2010-11.[1] According to NASSCOM, the ITBPO sector in India aggregated revenues of US$88.1 billion in FY2011.[1] The top seven cities that account for about 90% of this sectors exports are Bangalore, Chennai, Hyderabad, Mumbai, Pune, Delhi, Kolkata, Coimbatore and Kochi Export dominate the ITITES industry, and constitute about 77% of the total industry revenue. Though the ITITES sector is export driven, the domestic market is also significant with a robust revenue growth. This sector has also led to employment generation. Direct employment in the IT services and BPO/ITES segment was 2.3 million in 2009-10 and is estimated to reach nearly 2.5 million by the end of financial year 2010-11.Indirect employment of over 8.3 million job opportunities is also expected to be generated due to the growth of this sector in 2010-11. Generally , dominant player in the global outsourcing sector. However, the sector continues to face challenges of competitiveness in the globalized world, particularly from countries like China and Philippines. India's growing stature in the Information Age enabled it to form close ties with both the United States of America and the European Union. However, the recent global financial
5

crisis has deeply impacted the Indian IT companies as well as global companies. As a result hiring has dropped sharply, and employees are looking at different sectors like the financial service, telecommunications, and manufacturing industries, which have been growing phenomenally over the last few years. India's IT Services industry was born in Mumbai in 1967 with the establishment of Tata Group in partnership with Burroughs. The first software export zone SEEPZ was set up here way back in 1973, the old avatar of the modern day IT park. More than 80 percent of the country's software exports happened out of SEEPZ, Mumbai in

80s.

II) Overview of IT industry in IndiaIndia's IT industry (in USD bn)

Particulars FY 2004
10.4 7.3 3.1

FY 2005
13.5 10.0 3.5

FY 2006
17.8 13.13 4.5

FY 2007
23.5 18.0 5.5

FY 2008
31.0 23.1 7.9

IT Services - Exports - Domestic

ITES-BPO - Exports - Domestic

3.4 3.1 0.3

5.2 4.6 0.6

7.2 6.3 0.9

9.5 8.4 1.1

12.5 10.9 1.6

Engineering services, R&D and Software products - Exports

2.9

3.9

5.3

6.5

8.6

2.5

3.1

4.0

4.9

6.4

- Domestic Hardware

0.4 5.0

0.7 5.9

1.3 7.0

1.6 8.5

2.4 12.0

- Exports

0.5

0.5

0.6

0.5

0.5

- Domestic Total IT industry (including hardware)

4.4 21.6

5.1 28.4

6.5 37.4

8.0 48.0

11.5 64.

III) Major IT Hubs Ranking

1

City
Bangalore

Description
Popularly known as the capital of the Silicon Valley of India is currently leading in Information Technology Industries in India.

It is the Second largest exporter of Software next to Bangalore. It has the largest operations for India's top software company TCS, Infosys ( has world's largest development center with 25,000 2 Chennai employers in Mahindra world city at Baranur near Chengalpattu, and many centers in IT corridor), and other software companies like Wipro, CTS, Patni, L&T infotech and many companies have major

operations in IT corridor, Ambattur and other places in Chennai.

Hyderabad called as Cyberabad, which has good infrastructure and 3 Hyderabad good government support is also a good technology base in India. The Government of AP has built a separate township for IT Industry called the HITEC City. Pune, a major industrial point in India. It is also referred to as Education Hub of India. It was declared as Gamma-Global City recently. As one of 4 Pune the largest cities in India, and as a result of its many colleges and universities, Pune is emerging as a prominent location for IT and manufacturing companies to expand. It is the Manchester of South India, second largest city in the state of Tamil Nadu,India and one of the largest industrial city in India.Among 5 Coimbatore major metro-marke Coimbatore (up 38%) MAY 11 (Bangalore showed the slowest rate of annual growth at 4 percent driven by reduced demand in the BPO/ITES sector),It Become an Upcoming Major IT hub of India The National Capital Region of India comprising Delhi, Gurgaon, 6 NCR Faridabad, Noida, Greater Noida and Ghaziabad are having ambitious projects and are trying to do every possible thing for this purpose. Popularly known as the commercial, entertainment, financial capital of 7 Mumbai India, This is one city that has seen tremendous growth in IT and BPO industry, it recorded 63% growth in 2008. TCS, Patni, LnT Infotech, IFlex , WNS and other companies are headquartered here. 8 Kolkata
8

Kolkata is a major IT hub in eastern India. All major IT companies are present here. The city has tremendous potential for growth in this sector with upcoming areas like Rajarhat. Trivandrum is the capital of Kerala. GOK provides a good platform 9 Trivandrum for IT development in the city with India's largest IT park Technopark and dedicated Technocity SEZs. Kochi is the commercial capital of Kerala and is well connected by 10 Kochi train, bus, sea and air. Infopark and smartcity are the two SEZ IT parks with more than 100 companies.

IV) Major industries in IT sector: Some of the major industries in information

technology sector are as follows:

Compaq Computer Corporation- Compaq Computer Corporation is a

personal computer company founded in 1982. Once the largest supplier of personal computing systems in the world, Compaq existed as an independent corporation until 2002, when it was acquired for US$25 billion by Hewlett-Packard. The company was formed by Rod Canion, Jim Harris and Bill Murto former Texas Instruments senior managers. The name "COMPAQ" was derived from "Compatibility and Quality", as at its formation Compaq produced some of the first IBM PC compatible computers. Prior to its takeover the company was headquartered in northwest unincorporated Harris County, Texas, United States. The products produced by
9

Compaq are desktops, notebooks, servers, telecommunications equipment& software.

Wipro Limited - Wipro Limited is a global information technology (IT) services

company headquartered in Bangalore, India. According to the 2011 revenue, Wipro is the third largest IT services company in India and employs more than 122,000 people worldwide as of March 2011. Wipro is ranked 31 globally in 2011 in the list of IT service providers. It is 9th most valuable brand in India according to an annual survey conducted by Brand Finance and The Economic Times in 2010. Wipro provides outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services. The company operates in three segments: IT Services, IT Products, Consumer Care and Lighting. Wipro BPO employs over 22,000, of whom 3,150 are at its Hyderabad campus. The planned new recruitments will be from among science and commerce graduates and under-graduates. It was founded in 2002, Wipro BPO has operations in Delhi, Pune, Kolkata, Chennai, Mumbai, Hyderabad, Navi-Mumbai (Belapur) Greater Noida, Mysore and Kochi in India. It also has offices in Shanghai and Cebu in Asia and Curitiba in Brazil and Wroclaw in Poland. It has 44 clients in segments such as banking & capital markets, insurance, travel & hospitality, hi-tech manufacturing, telecom and healthcare. In 1966 Azim Premji, still the majority shareholder as the chairman of the company at the age of 21 and with the passage of time transformed it into one of the largest IT outsourcing services provider of the world.

Polaris software- It was founded in 1993, Polaris Software is a leading Financial

10

Technology company headquartered in Chennai. With its comprehensive portfolio of products, smart legacy modernization services and consulting, Polaris offers state-of-the-art solutions for Core Banking, Corporate Banking, Wealth & Asset Management and Insurance. Polaris is the chosen outsourcing partner for 9 of the top 10 global banks and 7 of the 10 top global insurance companies. Polaris believes that value creation in an outsourcing relationship grows as customer relationships mature with time. Relationship, expertise, technology, Intellectual Property and Global Reach are the routes that enable the company to come closer to its customers worldwide. In 1993 Polaris Software Lab Ltd was incorporated. In 1997, it was awarded as the most innovative company. In 2000, it has its wholly owned subsidiaries in USA, Australia & Germany.

Hewlett-Packard Company -

Hewlett-Packard Company commonly

referred to as HP, is an American multinational information technology corporation It, is an American multinational information technology corporation headquartered in Palo Alto, California, USA. The company was founded in a one-car garage in Palo Alto by Bill Hewlett and Dave Packard. Now it is one of the world's largest information technology companies, operating in nearly every country. HP specializes in developing and manufacturing computing, data storage, and networking hardware, designing software and delivering services. Major product lines include personal computing devices, enterprise, and industry standard servers, related storage devices, networking products, software and a diverse range of printers, and other imaging products. HP markets its products to households, small- to medium-sized
11

businesses and enterprises directly as well as via online distribution, consumerelectronics and office-supply retailers, software partners and major technology vendors. HP also has strong services and consulting business around its products and partner products.HP's posted net revenue in 2010 was $126.3 billion, in 2009 n net revenue was $115 billion, with approximately $40 billion coming from services. In 2007, HP's revenue was $104 billion, making HP the first IT company in history to report revenues exceeding $100 billion. In 2008 HP retained its global leadership position inkjet, laser, large format and multi-function printers market, and its leadership position in the hardware industry. Also HP became No.2 globally in IT services as reported by IDC & Gartner.

Dell, Inc.- Dell inc. is an American multinational information technology

corporation based in Round Rock, Texas, United States, that develops, sells and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide. Dell is listed at number 41 in the Fortune 500 list. Dell has grown by both increasing its customer base and through acquisitions since its inceptionnotable mergers and acquisitions including Alienware (2006) and Perot Systems (2009). As of 2009, the company sold personal computers,servers, data storage devices, network switches, software, and computer peripherals. Dell also sells HDTVs, cameras, printers, MP3 players and other electronics built by other manufacturers. The company is well known for its
12

innovations in supply chain management and electronic commerce. Fortune Magazine listed Dell as the sixth largest company in Texas by total revenue. It is the second largest non-oil company in Texas (behind AT&T) and the largest company in the Austin area.

Infosys Limited- Infosys Limited formerly known as Infosys Technologies Ltd.

but must not be confused with InfoSys Limited a UK based IBM Business Partner in Swindon UK), is a global technology services company headquartered in Bangalore, India. Infosys is the second largest IT company in India with 133,560 employees (including Subsidiaries) as of March 2011. Infosys is ranked 28th globally in the list of IT services providing firms. It has offices in 33 countries and development centers in India, China, UK, Canada, Brazil, Japan and Australia. The company offers software products for the banking industry and business process management services also provides end-to-end business solutions Infosys was founded on 2 July July,1981 by seven entrepreneurs: N. R. Narayana Murthy, Nandan Nilekani, Kris Gopala krishnan, S. D. Shibulal, K. Dinesh, Ashok Arora, and with N. S. Raghavan being officially the first employee of the company. The founders started the company with an initial investment of INR 10,000. The company based

was incorporated as "Infosys Consultants Pvt Ltd." in Model Colony, Pune as the registered office.

13

B.Company ProfileI) HCL (Hindustan Computers Limited) is a leading global Technology and IT enterprise
whose range of services spans Product Engineering and Technology Development, Application Services, BPO Services, Infrastructure Services, IT Hardware, Systems Integration, and Distribution of Technology and Telecom products in India. The HCL Enterprise comprises two companies listed in India: HCL Technologies and HCL Info systems. HCL Technologies is the IT and BPO services arm focused on global markets, while HCL Info systems deals in the IT, Communication Office Automation Products & System Integration arm focused on the Indian market. Today, HCL has 45,000 employees of diverse nationalities, operating across 17 countries including 360 service centers in India. HCL has global partnerships with several leading Fortune1000 firms including several IT and technology measures. Shiv Nadar is the founder of HCL. He founded HCL in 1976 in a Delhi barsaati". In 1978, HCL developed the first indigenous micro-computer at the same time as Apple and 3 years before IBM's PC. In 1980, HCL introduced bit sliced, 16-bit processor based micro-computer. In 1983, HCL Indigenously developed an RDBMS, a Networking OS and a Client Server architecture, at the same time as global IT peers. In 1986, HCL became the largest IT company in India. In 1988, HCL introduced fine grained multi-processor Unix-3 years ahead of "Sun" and "HP". In 1991, HCL entered into a joint venture Hewlett Packard and HCL-Hewlett Packard Ltd. was formed. The joint developed multi-processor UNIX for HP and heralded HCL's entry into contract R&D. In 1997, HCL Info systems were formed. In the same year HCL ventured into software services. In 1999, HCL Technologies Ltd issued an IPO and became a public listed company. In 2001, HCL BPO was incorporated and HCL Info systems became the largest hardware company. In 2002, software businesses of HCL Info
14

systems and HCL Technologies were merged. In 2005, HCL set up first Power PC architecture design centre outside of IBM. In the same year HCL Info systems launched sub Rs.10, 000 PC. In 2006, HCL Info systems became the first company in India to launch the New Generation of High Performance Server Platforms Powered by Intel Dual - Core Xeon 5000 Processor. Today, HCL has a turnover of over US$4billion. The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 55,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000, including several IT and Technology majors. Along with the swiftly growing software technology industry, HCL, which was hitherto known as the pioneer in modern computing made the advent into software development HCL's R&D was spun off as HCL Technologies in 1997 to mark their advent into the software services arena. Today, HCL sells more PCs in India than any other brand, runs Northern Ireland's largest BPO operation, and manages the network for Asia's largest stock exchange network apart from designing zero visibility landing systems to land the world's most popular airplane. And this it does across 18 countries and across 360 service locations in India.

II. Products & Services:

Product Engineering & Technology Development: The Engineering
and R&D services department runs the largest outsourced engineering center outside the US which is a testimony to the 30 year product engineering experience. The company offers a comprehensive range of R&D and Engineering services to
15

component vendors, OEMs, ODMs and ISVs across multiple industry segments and domains.

Infrastructure: HCL Infrastructure Management Division is focused on addressing the growing demand for the cost-effective management of technology infrastructure across geographically dispersed locations. IT Infrastructure Management is in the HCL DNA, drawing resources from the 30 year pioneering heritage in the area of computing, in line with global giants.

BPO: Business Processing Outsourcing is heading towards a maturity level where a new form of BPO, called Transformational BPO, is evolving that constitutes Full Process Outsourcing and Multiple Process Outsourcing. The evolving trend is more focused towards compliance, time-to-market, focus on core process, and quality improvement rather than cost savings

Applications: Leveraging strong partnerships with platform / product companies, the team of applications professionals deliver unprecedented value to few of the largest players in the field of Financial Services, Retail and Healthcare.

Telecom and Imaging Products and Retail: HCL Infinet covers a range of telecom and imaging products including enterprise networking. HCL tied up with Nokia in 1995 with the sale and services of Nokia mobile phones in India.

IT Hardware: HCL Info systems portfolio of products covers the entire spectrum of the information technology needs of its customers. By virtue of the immense diversity of markets and customers that it address, HCL Info systems
16

products offerings include everything from high end enterprise level servers for mission critical applications to multimedia home computers.

Networking and Network Integration: Network Management involves Network Monitoring of Bandwidth Utilization, Network Errors / Collisions, Network Troubleshooting, Day-to-day Network Operations, Network performance monitoring, Tuning Network Operating System and advise action plan.

III) Historic Events / Press Room:

Awards:
India's Most Preferred Personal Computer Brand by CNBC AWAAZ Consumer Award 2007 India's 'No. 1 PC Vendor' consecutively for six years. HCL among the Top 3 IT companies for the last 3 years, DQ & IDC,Best Employer Survey, 'Best employer 2005' with Five Star Ratings Top 50 Fastest Growing Technology Companies in India & 'Top 500 Fastest Growing Technology Companies in Asia Pacific' by 'Deloitte & Touche'
Vineet Nayar appointed to the Board of Directors at HCL Technologies Noida Aug 1, 2008 : HCL Technologies, Indias leading Global Technology and IT

Services company, announced that Vineet Nayar, CEO, HCL Technologies, has
17

been appointed to the Board of HCL Technologies as a Wholetime Director with effect
from August 1, 2008.

IV) HCL Enterprise: HCL Enterprise is a leading global technology and IT

enterprise. Founded in 1976 and is one of the first Indian "IT garage startups," Founder, Chairman and CSO, Shiv Nadar has led HCL Enterprise'impressgrowth. HCL Enterprise operates two major businesses. One is the India-facing SI business operated by HCL Infosystems and the other is theglobal IT services business operated by HCL Technologies. The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 85,000 professionals of diverse nationalities, operating across 31 countries including 500 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

18

a) Vision and MissionVision Statement"To be the technology partner of choice for forward looking customers by collaboratively transforming technology into business advantage."

19

Mission Statement"We will be the employer of choice and the partner of choice by focusing on our stated values of Employee First, Trust, Transparency, Flexibility and Value Centricity."

b) Board of Directors-

SHIV NADAR Founder of HCL Chairman & chief strategy officer of HCL Technologies

VINEET NAYAR Vice Chairman & CEO, HCL Technologies Ltd

20

AJAI CHOWDHRY Founder - HCL Chairman & CEO - HCL Info systems

T S R SUBRAMANIAN Director

ROBIN ABRAMS Director

21

AMAL GANGULI Director

PROBIR CHANDRA SEN Director

SUBROTO BHATTACHARYA Director

c) Geo Spread: HCL has global network of offices in 26 countries. Canada, China,
Europe, Hong Kong, India, Middle East, Japan, US, Latin America, Singapore, Malaysia, Australia & New Zeeland.
22

d) Business Lines: Value is created by integrating services for optimization at

interface points and greater end-business impact. Engineering and R&D Services Hardware Engineering, Embedded Engineering, Mechanical Engineering, Software Product Engineering Enterprise Transformation Services Business Transformation, Technology Transformation Application Support & Maintenance Enterprise Application Services SAP, Oracle, Microsoft Dynamics IT Infrastructure Management

e) HCL Technologies Limited Income Statement:

Jun 06 Jun 05 Jun 04

984.7 759.7 566.4 Revenue

Cost of Goods Sold

537.4 478.2 361.8

23

Gross Profit

447.4 281.5 204.6

Gross Profit Margin

45.4% 37.1% 36.1%

SG&A Expense

251.1 108.8 90.0

Depreciation & Amortization

--

--

--

Operating Income

174.3 139.3 89.5

Operating Margin

17.7% 18.3% 15.8%

Non operating Income

0.0

24.0

106.3

Non operating Expenses

--

--

--

Income Before Taxes

174.3 163.3 195.8

Income Taxes

12.0

15.2

8.8

Net Income After Taxes

162.3 148.1 186.9

24

Continuing Operations

162.3 148.1 186.9

Discontinued Operations

--

--

--

Total Operations

162.3 148.1 186.9

Total Net Income

162.3 148.1 186.9

Net Profit Margin

16.5% 19.5% 33%

Diluted EPS from Total Net Income 0.43 0.44

0.58

Dividends per Share

--

--

--

f) HCL Technologies Limited Balance Sheet:

Jun 06 Assets

Jun 05

Jun 04

Current Assets

25

Cash

67.3

52.8

48.9

-Net Receivables

--

--

Inventories

5.0

9.9

5.9

Other Current Assets

266.6

616.9

570.3

Total Current Assets

339.0

679.6

625.1

Net Fixed Assets

190.2

151.1

102.6

Other Noncurrent Assets

353.2

228.9

94.9

Total Assets

882.4

1,059.6

822.7

Jun 06 Liabilities

Jun 05

Jun 04

Current Liabilities

Accounts Payable Short-Term Debt

100.2 --

18.5 --

12.2 --

26

Other Current Liabilities

98.5

145.1

112.4

Total Current Liabilities

198.7

163.6

124.6

-Long-Term Debt

--

--

Other Noncurrent Liabilities 12.7

25.6

34.2

211.5 Total Liabilities

189.3

158.8

Shareholder's Equity

-Preferred Stock Equity

--

--

Common Stock Equity

670.9

870.3

663.9

670.9 Total Equity

870.3

663.9

Shares Outstanding (thou.) 670, 256.6 670,256.6 670,256.6

27

g) HCL Technologies Limited Cash Flow Statement:

Jun 06 Jun 05 Jun 04

Net Operating Cash Flow

163

140

104

Net Investing Cash Flow

(9.6)

(28.3) (67.2)

Net Financing Cash Flow

(136.2) (113.9) (23.0)

Net Change in Cash

16.9

(1.8)

14.3

Depreciation & Amortization

Capital Expenditures

(88.4) (69.7) (62.5)

Cash Dividends Paid

(126.3) (126.3) (58.5)

h) Competitive Landscape: Demand is driven by consumer and business

requirementsfor information. The profitability of individual companies depends on efficient operations andgood marketing. Big ISPs have economies of scale in operations, purchasing, and marketing.
28

Small companies can compete successfully by operating in underserved markets or excelling in customer service.

i) Top HCL Technologies Limited Competitors:

Location Companies Accenture plc CGI Group Inc. Computer Sciences Corporation Competitor on file Competitor on file Competitor on file Competitor on file Competitor on file Competitor on file Competitor on file Dublin, Ireland Montreal, QC Falls Church, VA Plano, TX Armonk, NY Hyderabad, Andhra Pradesh Plano, TX Bangalore, Karnataka Mumbai, India Paris, France

29

j) Industries Where HCL Technologies Limited Competes:

Information Technology Services Computer Services

C. About the topicI) Meaning of safety Safety is the state of being "safe" (from French sauf), the
condition of being protected against physical, social, spiritual, financial, political, emotional, occupational, psychological, educational or other types or consequences of failure, damage, error, accidents, harm or any other event which could be considered nondesirable. Safety can also be defined to be the control of recognized hazards to achieve an acceptable level of risk. This can take the form of being protected from the event or from exposure to something that causes health or economical losses. It can include protection of people or of possessions. II) Meaning of industrial safety-Industrial safety can be defined as the ability to manage the risks inherent to operations which are related to the environment. Industrial safety is not a dislike of risks; rather it is a commitment to clearly identify them in relation to producion operatons, assess them in terms of quality and quantity, and manage them. Industrial safet y is primarily a management activity which is concerned with reducing, controlling and eliminating hazards from the industries or industrial units. For Total, that means, in practical terms, regularly looking at how risk management is addressed at the company's facilities and how much progress the company has made in its action plans to reduce them. Total is exposed to three types of risk:
30

 risks related to the products that we use or make risks related to the processes and equipment used in our operations and transportation risks related to our operations Risk is never acceptable in itself. A risk is acceptable or unacceptable in a given environment at a given time. A risk may be considered to be less serious when the environment is not very sensitive, but is assessed more critically when the same operations are conducted in a more sensitive environment. Risk acceptability is assessed through dialogue and cooperation between the company and its environment throughout a facility's lifetime. In the past, dialogue did not seem as necessary as it is today, particularly in France. After the Toulouse disaster, a wide-ranging national debate revealed the increased importance of cooperation among stakeholders.Total is aware of the need to broaden dialogue and is an active participant in the process. 2004 was the third year of application of Total's 200205 safety action plan, which focuses on two areas and is supported by real-world targets.

III) Importance of industrial safety-The danger of life of human being is

increasing with advancement of scientific development in different fields .The importance of industrial safety was realized because every millions of industrial accidents occur which result in either death or in temporary disablement or permanent disablement of employees and involve large amount of losses resulting from danger to property, wasted man hours and wasted hours .More over, from managerial perspective the importance of industrial safety in any organization may be concluded by following facilitation:

Treatment -Management provides treatment for injuries and illness at the work place.

31

 Medical Examination- It carries out medical examination of staff joining the organization or returning to work after sickness or accident.

Hazards identification.- It is very easy to find out the hazards arises while working in the industry.

Provision of protective device- Different provisions releated to the tools, techniques and equipents are made kown to the employees.

Consultancy- It provides medical advised on other condition potentially affecting health e.g. works canteen etc. . Education- It provides safety and health training.

IV) Objectives of industrial safety:

To prevent accidents in the plant by reducing the hazard to minimum. To eliminate accident caused work stoppage and lost production.. To achieve lower workmens compensation, insurance rates and reduce all other direct and indirect costs of accidents. To prevent loss of life, permanent disability and the loss of income of worker by eliminating causes of accidents. To evaluate employees morale by promoting safe work place and good working Condition.
32

 To educate all members of the organization in continuous state of safety mindness and to make supervision competent and intensely safety minded.

v) Meaning of safety programs-A safety program is that program which is

conducted by the companies in order to provide safety education and training to the people working in the organization. It includes mainly following four Es: Engineering: i.e safety at the design, equipment installation stage. Education: i.e. education of employees in safe practices.

Enlistment: it concerns the attitude of the employees and management towards the programsd and its purpose. It is necessary to arouse the interest of employees in accident prevention and safety consciousness.

Encouragement: i.e. to enforce adherence to safe rules and practices

VI) Safety Organization- Safety organization may be defined as

organization taking in the work of accident prevention. It means that it has to remove unsafe physical conditions and substitute safety practices in the place of unsafe practices.

a) Essential Elements: The basic elements regarding the safety organization are as
under; Management leadership Assignment of responsibility Maintenance of safe working conditions Establishment of safety training. programs

33

An accident record system Medical and first aid system Acceptance of personal responsibilities by employees. Supervisor

b)Principles to prevent accident-Accident prevention is highly essential in an industry, in order to prevent injury to and premature death of employees. Following are some of the principles to reduce the number of accidents in any industrySafety guards should be designed, constructed and used to provide protection,prevent access to the danger zones during operations, avoid inconvenience in operations and protection against unforseen contigecies. The plant should be maintained in good condition. The workers should be provided with proper clothing and other protective things such as hand gloves, masks, helmet, safety footwear etc. There should be no trialing of telephone cables on the floor. Also the floors, passages and stares must be kept clear of obstruction. Safety programs must be given a wide publicity through posters and hoardings. There should be regular inspection of machines, equipments and electric cables to check any leakages. Proper safety committee should be constituted in every plant. It should contain representatives of both managers and workers. Proper ventilation should be there. Material handling equipments should be installed to carry bulk materials from one place to other.

34

c) Safety activities in organization-There are following accident

preventations:

i) Legal: In the industrially developed countries, there exist very well defined and highly
stringent punitive codes and statutes, which are design to maintain and improve safety, health and welfare of employed persons. Even the developing countries have such laws, albeit still in a somewhat elementary form which make them anachronistic with the requirements of modern technology and the hazards generated as a consequences thereof. These laws at their best only impose a minimum standard of conduct defining them to be the absolute duty of the employer. Traditionally, the safety specialists have been using this legal argument for accident prevention on the basis that by being conscious about the safety or the employees, the employer can avoid attracting prosecution. The economic argument also becomes relevant at this point because of the fines that has been imposed as the result of statutory breaches, or because of the production loss, which may result due to the closure of the enterprise ordered as a punishment for the breach of these statutes. In the same context, employers feel threatened about the image of the company being tarnished and the effect of the adverse publicity received as a consequence of prosecution and subsequent punishment under the safety laws. This indirectly could also impact adversely in the revenues and hence the profits of the company. In the civilized societies it must be remembered, that one of the prime social objectives of any company is to generate a safe plan of work for its employees.

ii) Humanitarian-The humanitarian argument derives its strength from a universally accepted ethical and moral axiom that it is the duty of every man to ensure the physical well being of his fellow man. This automatically holds the employer responsible, in the
35

eyes of every member of the society to provide a safe and healthy working environment for this employees. The safety specialist can therefore appeal to the conceive of the management by emphasizing upon them that is immoral for the employer not to give due consideration to the safety and well being of the employees by taking measures which could protect them against pain and suffering as a consequence of unsafe practices and procedures allowed in their enterprise.

iii) Economic-The economic argument very simply, is based on accident costing the
company money. It must however be appreciated that in order that this argument may have an effective impact on the management. It is imperative that the costs of the accidents occurring to the company must be accurately quantified. If this is done ,accident prevention is then seen by the senior management as good business, which motivate the management to strive more and more to ameliorate their safety system in the interest of maximization of the profit. The safety specialists thus, use the economic argument as the most powerful tool for ensuring a very elaborate and sophisticated accident prevention and safety program. This is the foundation stone upon which the concepts or theories of risk management/accidents prevention are based. These concepts unfortunately are hardly known in our country. It is high time that these most powerful tools may be introduced in our country, both for making its industrial enterprises safer for the workers and for making their operations more cost effective.

d) Safety inspection procedure-:Across the industry and commerce there are a

multiplicity of safety inspection procedures, each developed to identify the and hazard within a particular business. However they do fall into a number of broad categories

36

Following are various procedures for the safety inspection-

Safety audit-A safety audit subjects each area of a companys activity to a systematic critical examination with the object of minimizing loss. Every component of the total system is included. For example management policy, attitudes training, features of the process and of the design, layout and construction of the plant, operating procedures, emergency plans, personal protection standards, accident record etc.

Safety survey-A safety survey is a detailed examination in depth of a narrower

field of activity. For example, major key areas revealed by safety audits, individual plans and procedures, or specific problems common to a works as a whole. These surveys are followed by formal report, action plan and subsequent monitoring. Safety inspection-A routine scheduled inspection of a unit or department, which may be carried out by someone ( may be a safety representative ) from within the unit, possibly accompanied by the safety advisor. The inspection would check maintenance standards, employee involvement, working practices, fire precaution, use of guards and adherence to safe working procedures etc, and be more immediate than the wide-reaching or in-depth approach taken by audits and surveys.

Safety tours-A safety inspection around a predetermined route or area of the

37

work place carried out by any one-of a range of personnel from works directors to safety representatives to ensure that hazards are removed and safe environment is there for the workers to work. for example, standards of housekeeping are at an acceptable level, or that obvious hazards are removed or to ensure that generally safety standards are observed. Typically tours last only fifteen minutes and are conducted at weekly intervals.

Safety sampling-A particular application of a safety inspection or tour design to

check on one specific pre-selected safety aspect only, within the workplace or an agreed part of it. This focuses attention on the particular safety matter and highlights the observation of possible hazards. The safety sample chosen can be concerned with plant, equipment, guarding, methods of operation, lack of adherence to safe systems of work, non use of permit to work system, forklift truck driving and training or any other. Safety samples should be carried out regularly but with a random selection of the subject each time.

Hazard and operability study-The application of a formal critical

examination to the process and engineering intentions of now facilities to assess the hazard potential from mal operation or multifunction of individual items of equipment and the consequential effects on the facility as a whole. Remedial action can then be planned at very early stage of the project with maximum effectiveness and at minimum cost. The techniques can also be applied to existing plants and
38

processes. Whilst unsuspected hazards may be revealed by any of the above techniques, the use of a formal checklist in project engineering design helps to ensure that the plant complies with statutory requirement, and that account is taken of the best current safety techniques and practices. Health and safety requirement should also be incorporated at the design stage rather than taken on as an after thought once the plant or process is in full operation. The safety adviser has a contribution to make and should be a member of both the design and hazard and operability teams

Fire: Fire like industrial accident is rarely experienced by most individuals. On

the other hand, fire is likely to affect directly large no: of people. The main causes of fire in industries are : 1. Electrical equipment. 2. Smoking 3. Gas equipments 4. Gas cutting and welding 5. Oil and petrol equipments. 6. Rubbish burning. 7. Spontaneous combustion

As per report of fire prevention association (FPA) THE 0.26% of total accidents was caused by the fire.

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a) Fire Prevention and Control:To prevent and control the accidents, it is necessary to act upon the following guidelines . Management must accept that a fire prevention policy must be set up and regularly revised An estimate should be made of possible effects of fire in loosing buildings, plant work in progress, workers, customers, plans and records Identifying the fire risks, considering sources of ignition, combustion materials and means where by fire could spread. Estimate the magnitudes of the risks to establish priorities. . Establish dear lines of responsibilities for fire prevention. Appoint a fire officer responsible to the board. Set up a fire protection drill for each development Set up a program which will be maintained at appropriate intervals.

b) Common Precautions: Following are the common precautions which are

required to be taken by every individual employeeDaily at the start of the business the doors which may be used for escape purposes be unlocked and escape roots unobstructed.

Daily at closing, down fire doors and fire shutters should be closed. All out side doors, windows and other means of access secured against intruders and replaced if broken.

Heating apparatus and main switches turned off daily at close down.

40

Furnaces and boilers safety out daily at close down. Inspection of whole premises, especially store rooms and other parts rarely visited daily at close down. Smoking only is permitted where adequate number of ash trays available and no smoking during last half hour of working day. Naked lights prohibited daily at closedown. Combustible materials kept well clear from heaters and other burning parts. Glue cattle, pressing and soldering and similar appliances clear off combustible material and with non combustible stand holders. Flame able liquids containers be closed and kept away from sources of ignitions. Waste bins ash trays and waste paper baskets emptied at regular intervals and always at end of working days . Drip trays implied daily at close down . Workmens clothes and over alls kept in special place . Electric motors kept clear of all accumulations of material daily. Gangways kept unobstinate daily.

Special care with cutting and welding equipment used by maintenance men or contractors daily. Fire appliances like fire buckets be filled weekly. Fire instructions, fire exit and no smoking notices clearly be displayed weekly. Cods on the factory floor be clearly stored so as not to impede fire at different
41

intervals. Inspection of fire extinguishers periodically as required. Check of lighting conductors as required. Machinery and plant maintenance as required. Maintenance of special extinguishing system e.g. dry powders CO2 daily.

Electrocution and its precautions-The term electrocution is used when

worker come into electrical shock. The three electrical factors which are come in the

categories of the electrocution. i.e. Resistance, Current, Voltage. Electric resistance is opposition to the flow of current and measured in ohms. There is wide degree of variation in body resistance. A shock may fatal to any person may only discomfort to any other .Voltage is the pressure that causes the flow of electric current in a circuit; its unit is v. Generally above 30 v is considered dangerous. Electric current I is the rate of low of electrons in a circuit and its unit is amperes (A).

a) Precautions taken in order to prevent electrocution: Following

precautions must be taken while working on electrical works Before working on the main lines first switch off the supply of electricity. If it is not possible to switch off the main see that your hands and feet are not wet. If a person gets an electric shock rescue him with the help of insulator. If the insulator is not available, use your feet not hands to rescue him. While working on high voltage, stand on bad conducting material.

42

If any person who is shocked by the electricity is in contact with the electrical machine or an apparatus then one person for saving him should stand on a dry wooden chair while removing the victim otherwise pull him with the help of a dry coat , dry rope etc. Dont close any switch unless you are familiar with the circuit that it controls and know the reason for its being open. Avoid touching any or working on live circuits as much as possible. Keep material or equipment at least 10 feet away from high voltage overhead power lines. Dont reach into energized equipment while it is being operated. This is particularly important in high voltage circuits. When installing new machinery, ensure that all metal frame work is efficiently and permanently founded.

Duties of the employer (Training and Education)-For a safe

and smooth running system an employer may give training and education to the worker to work safe and accordingly. Following are the duties of employer Provide and maintain plant and system of work that are safe and without risks to health. Plant covers any machinery equipment or appliances including portable power

43

tools and hand tools. Insure that the use, handling, storage and transport articles and substances is safe and without risk. Provide such information, instruction, training and supervision to ensure that employees can carry out their jobs safety. Ensure that any work shop under his control is safe and healthy and that proper means of access and egress are maintained. Particularly in respect of high standards of housekeeping, cleanliness, disposal of rubbish and the stacking of goods in the proper place. Keep the work place environment safe and healthy so that the atmosphere is such as not to give rise to poisoning, gassing or the encourage met of the development of diseases.

Safety equipments-The following equipments are used in the industries for

the safety purposes-

Goggles Glasses Hand gloves Apron Safety shoes Anti fire gas cylinders

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The Programs of Industrial Safety

1. The Industrial Rules and regulations- The rules and regulations
industrial safety like No smoking inside the industries. No Alcohol consumption in duty. The duty of individual is shared and no unknown machinery operates by others. The Operating equipments should be in right place and right condition.

For example: In industries the power section must be operate by the Power section engineer not by the Trainee engineer or Personnel office .He knows how much power consumed by the industries and he prepared the tools ready to operate it smoothly and easily.

2.Industrial safety inspection and report- All the report of Injuries and Accidents
should immediately reported to the higher authority. In that report the basic things are:

The cause of accident: What is the cause of accident Name of the employee: Name of the Particular employee Department: From which department and his/her designation
45

 Timing: Time of accident(A,B,C/General Shifts) Condition of the employee: Present Condition of the employee and department

This report provides a future precaution planning to the industrial safety Committee.

3.Training to the new Employees- This training is majorly divided in to two

parts: The Location:The new Employees must go through about the exact locations of the industry, he machineries and the operating equipments.

The layout: Including the process and product layout of the industry, where are the
equipments, the product making designs, the exact temperature and all the details.

4. Safety Committee and Safety Instrument Development-The role of the

safety committee is improved the industrial safety and inspection regularly for the different issues and night shifts employees in a production unit. Improving the Instruments like in a Steel plant ,some safety instruments are used :
Coal Ground Hopper-Where the coal are uploaded the instruments are masks, shoes, helmet and proper light.

The crushing Section-In crushing section they have to use proper lights, helmet and
shoes too.

The Stock of materials-Anti flammable shoes up to 200*c and hand Gloves etc. And a regular inspection by the Plant safety inspector.
46

Industrial Safety Tools-These are those tools with the help of which the people in the
Organization are able to perform their work in a best manner and on time prescribed. Industrial instruments have made many things easier for us, but the lack of awareness on the appropriate use of the various industrial safety supplies and equipments have triggered unbearable deaths fornumerous families worldwide. Companies would always try drafting, making and revising standard safety procedures for their workers to follow, but misinformation, lack of knowledge, and occasionally even defective machines are to blame when accidents take place. Some companies would even go as far as having medics and industrial safety

personnel working side by side with industrial employees, to ensure that everything goes as planned with the minimum injuries and mortalities as possible. An industrial work is one of the most hazardous jobs anywhere in the world, with about 20 deaths in every 100,000 workers. The principal cause for these deaths however, is not the lack of knowledge per se, but over or underestimation of the functionality and the range of industrial equipments. But even so, knowledge of the machines and how they function could give industrial workers a limit on which they would not try to cross. Training is always given to people who wish to work with industrial machines, and these trainings intend to prevent, avoid and put a stop to accidents involving the use of different machinery. Industrial safety supplies, machines and appliances are not always the same and it would never be safe to think so without information from people who can operate it without much problem. Machines are unforgiving when they are at work. They wouldn't have moment
47

thoughts on having to kill people just to do their everyday work. Even the most experienced workers could never assume too much on industrial tools because years of experience have thought them that presuming draws a line between life and death. Safety tools are not made for nothing, and to use them would be greatly appropriate to make its wearer safe from events that it could prevent. One of the leading causes of deaths in this industry is contact with the machine. Industrial machines could cause a ton and it could smash whoever or whatever in the way of its work. Safety could also be ensured by industrial machines that should be functioning as they should. Damages in machines are always easy to detect when they are in the later parts, but earlier in the game, people couldn't always tell. Companies that hire people to check on machines for signs of damage are companies that are ahead of others in terms of workplace safety and accident prevention. The machines should be 100% reliable and the tiniest signs of lose threads and screws should be checked and repaired instantly, especially if the machine is in close proximity with workers. Safety awareness happens from the moment an employee walks in a facility. It is never too much to remind industrial employees to keep safe and avoid injuries in the job.

Safety tips and through evaluation should be given to teams and huddles of employees to make sure that they are following rules and regulations. Some organizations would give industrial safety supplies to their employees and see to it that they understand the significance of having such equipments in working with machines. Safety is not boring and uneventful. Safety is truly keeping yourself alive and a higher level of involvement in safety issues could bring peace to you .
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. .

49

RESEARCH OBJECTIVES
To analyze various safety measures undertaken by HCL. To study how the management takes care of its employees. To analyze the trends in the IT Industry. To study about the perception of employees regarding safety measures adopted by the organization. To know about the employees perception towards the safety measures provided to them.

50

RESEARCH METHODOLOGY OF THE STUDY

1. Meaning of research methodology-Research methodology is a scientific way to
solve research problems. It may be understood as a science of studying how research is done scientifically, in it we study various steps that are generally adopted by researchers in studying his research problems. It is necessary for the researchers to know not only research methods/techniques but also the methodology. The scope of research methods is wider than those research methods

2. Research Design-Exploratory research studies are also termed as formulative research

studies. The main purpose of this study is that of formulating a problem for more precise investigation or of developing the working hypotheses from an operational point of view. The major emphasis in such studies is on the discovery of ideas and insights. As such the research design appropriate for such studies must be flexible enough to provide opportunity for considering different aspects of a problem under studyIt is necessary for researcher to define the conceptual structure in which research would be conducted. The function of research design is to provide for the collection of relevant data with minimum expenditure of time and effort. In this research report the research design was followed to collect data from internet, books, news papers, questionnaire etc. For carrying out this project study, various sources of data were used. The data used were of two types, i.e. primary as well as secondary.

3. DATA COLLECTION- PRIMARY &SECONDARY DATA-A research can be

done on the basis of the data collected and the data can be collected in mainly two ways either through primary data or secondary data.

Primary Data: Data originally collected in the process of investigation or research is known as
primary data. Primary data may be obtained by the following methods:
51

 Direct personal Interviews Indirect oral investigation Information from correspondents Mailed questionnaire method Schedules sent through enumerators.

Secondary Data: Data which are primary in the hands of one become secondary in the hands of others. The sources of secondary can be obtained under two heads: Published Data Unpublished Data In the above Research problem the data for research has been collected from the primary as well as secondary sources like questionnaire, internet, magazines, newspapers etc.

4. SAMPLE DESIGN:A sample design is a definite plan for obtaining a sample from a given
population. It refers to the technique or the procedure the researcher would adopt in selecting items for the sample. Sample design may as well lay down the number of items to be included in the sample i.e. the size of the sample. Sample is determined before the data are collected.

4.1

Population- The sample consisted of managers & employees of HCL (HR & Training

Department)

4.2

Sample size- Sample size in this project is 100.

4.3 Sampling method- Random sampling method is used in this project.

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5. METHOD OF DATA COLLECTION: Method of data collection in this project is both

primary and secondary. Questionnaire were filled by the individuals (professionals) which were chosen by random sampling method and data was also collected from journals, magazines, news papers, different banking sites.

5.1 Instrument of data collection- Data is collected through questionnaire. In this method
questionnaire is sent to the persons concerned with a request to answer the question and return the questionnaire. Structured questionnaire are used in which there are definite, concrete and predetermined questions. Nature of Questions used in the Questionnaire: Open-ended

53

DATA INTERPRETATION & ANALYSIS

1. Are you aware of all the safety measures provided in your organization? Yes ( ) No ( )

Yes 90%

No 10%

AWARENESS REGARDING SAFETY MEASURES 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 0 90% NO YES

Evaluation- 90% employees are aware about the safety measures provided by eureka forbes while 10% are not.

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2. Are adequate safety training programs conducted for the employees in the organization? Yes ( ) No ( )

Yes 80%

No 20%

AWARENESS REGARDING SAFETY TRAINING PROGRAMS

80% 60% 80% 40% 20% SAFETY TRAINING PROGRAMS

20%
0% YES NO 0 0

Evaluation-80% employees are satisfied with the safety training programs conducted by the organization while 20% are not.
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3. Have you attended any safety training programs conducted by the company? Yes ( ) No ( ) If yes, how was the safety training programs? Highly satisfactory ( ) Satisfactory ( ) Neutral ( ) Dissatisfactory ( ) Highly dissatisfactory ( )

No Yes a)Highly satisfactory b)Satisfactory c)Neutral d)Dissatisfactory e)Highly dissatisfactory

0% 100% 20% 50% 0% 20% 10%

EMPLOYEES ATTENDED SAFETY TRAINING PROGRAMS

100% 80% 60% 40% 20% 0% YES NO

100%
EMPLOYES ATTENDED SAFETY TRAINING PROGRAMS

Evaluation-All the employees attended safety training programs organized by the company.
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VIEWS REGARDING SAFETY TRAINING PROGRAMS

60% 50%

50%
HIGHLY SATISFACTORY

40%
DISSATISFACTORY 30% SATISFACTORY 20% 10% 0%
0 1 2 3 4 5

20% 10%

20%
HIGHLY DISSATISFACTORY

Evaluation-20% employees are highly satisfactory & highly dissatisfactory, 10% are dissatisfactory& rest 50% are satisfied from the safety training programs conducted by the company.

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4. Are you satisfied with ventilation and lighting? Yes ( ) No ( )

Yes 100%

No 0%

VIEWS REGARDING VENTILATION & LIGHTING

1 0.8 0.6 0.4 0.2 0 0 -0.2 0.5 1 1.5 1.8

100 %
2

0 2.5 3 3.5

Evaluation-100% employees are of the view point that proper lighting & ventilation facility is provided by the company to them.
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5. Are the machines, equipments and tools: Well Designed ( ) Well Maintained ( ) Well Guarded ( ) All of the above ( )

Well designed

Well maintained

Well guarded

All of the above

0%

0%

0%

100%

VIEWS REGARDING MACHINES, TOOLS & EQUIPMENTS

120%

100%
100% 80% 60% 40%

20%
0% 0% 0 -20% 0.5 1 1.5 2 2.5 3 3.5 4 4.5 0% 0%

Evaluation-100% employees feel that machines, tools & equipments are well maintained, well designed & well guarded.
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6. How frequently are accidents occurring in your organization? Very often ( ) Rarely ( )

Very often

Rarely

10%

90%

OCCURANCE OF ACCIDENTS
90%
80% 70% 60%

50%
40% 30% 20%

90%

10%
10% 0%

Evaluation-90% of the employees feels that accidents occur rarely in the organization while 10% feel that accidents occur very often in the organization.

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7. In your opinion, which method of safety education will be best suitable for the employees? Posters ( ) Safety demonstrations ( ) Highlighting unsafe practices ( ) Safety films ( ) Safety lectures ( )

Posters

Safety demonstrations 10%

Safety films

Safety lectures

Highlighting unsafe practises 30%

20%

20%

20%

BEST METHOD FOR PROVIDING SAFETY EDUCATION 35% 30% 25% 20% 20% 20% 10% 20% 30%

15%
10% 5% 0%

Evaluation-20% of the employees feels that poster is best,10% feels safety demonstrations,20% feels safety films,20% feels safety lectures & 30% feels highlighting unsafe practices is the best for giving safety education.
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8. What is your opinion about the following? a) Provision of safety measuresAdequate ( ) Inadequate ( ) No Opinion ( )

Adequate Inadequate No opinion

80% 20% 0%

OPINION REGARDING PROVISIONS OF SAFETY MEASURES 90% 80% 80%

70%
60% 50% 40% 30% 20% 10% 0% ADEQUATE INADEQUATE 0% NO OPINION 20%

Evaluation-80% employees think that provision for safety measures adopted by the organization are adequate while 20% are of negative view.

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b) Aids for providing safety Adequate i. ii. iii. iv. v. Safety helmets Safety goggles Leather gloves Safety shoes Safety mask () () () () () Inadequate () () () () () No Opinion () () () () ()

Safety helmets Safety goggles Leather gloves Safety shoes Safety mask

Adequate 80% 70% 90% 70% 60%

Inadequate 10% 30% 10% 20% 30%

No opinion 10% 0% 0% 10% 10%

ADEQUACY

60% 70%

80% SAFETY HELMETS SAFETY GOOGLES 70% LEATHER GLOVES SAFETY SHOES SAFETY MASK

90%

Evaluation-60% employees feels adequacy in safety mask, 70% in safety shoes, 70% in safety googles,80% in safety helmets & 90% in leather gloves.

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INADEQUECY

30%

10%
30%
SAFETY HELMETS SAFETY GOGGLES LEATHER GLOVES

20%

10%

SAFETY SHOES SAFETY MASK

Evaluation-10% employees feel that safety helmets are inadequate,30% feels inadequacy in safety googles,10% in leather gloves,30% in safety mask & rest 20% in safety shoes.

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NO OPINION 12% 10% 10% 10% 10%

8% 6%
NO OPINION 4% 2% 0% 0% 0% SAFETY SAFETY LEATHER HELMETS GOGGLES GLOVES

SAFETY SHOES

SAFETY MASK

Evaluation-10% employees dont want to give or dont have any view regarding safety helmets, safety shoes & safety mask.

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9. Do you make use of the above safety aids provided to you? Always ( ) Sometimes ( ) Never ( )

Always Sometimes Never

60% 30% 10%

USAGE OF THE SAFETY AIDS

70% 60% 50% 40% 30% 20% 10% 0% ALWAYS SOMETIMES NEVER

60%

30%

10%

Evaluation-60% employees always use safety aids while 30% uses sometimes & rest 10% never use safety aids provided to them.

66

10. Do the safety measures help in reducing the severity of accidents? Yes ( ) No ( )

Yes

80%

No

20%

VIEWS RELEATED TO SAFETY MEASURES IN REDUCING ACCIDENTS

90% 80% 70% 60% 50% 40% 30% 20% 10% 0% YES 0 NO 0 20% 80%

Evaluation-80% employees feel that safety measures help in reducing severity of accidents while 20% feel that safety measures are of no use.

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11. Are immediate actions taken to investigate accidents? Always ( ) Sometimes ( ) Never ( )

Always Sometimes Never

90% 5% 5%

IMMEDIATE ACTIONS TAKEN TO INVESTIGSTE ACCIDENTS

ALWAYS 100% 95% 80% 60% 40% 20% 0% SOMETIMES

5%
5%

NEVER

Evaluation-90% employees are in a view that immediate actions are taken to investigate accidents always, 5% think that sometimes & 5% think that never any immediate action is taken by the company.

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12. What do you think as the reasons for the accidents happening in the company inspite of all the safety measures? Carelessness of employee ( ) Inadequate knowledge about the safety tools ( ) Improper safety tools/Aids ( ) Technical causes ( )

Carelessness of employees 30%

Inadequate knowledge Improper safety about the safety tools tools/aids 30% 20%

Technical causes

20%

REASONS FOR OCCURING ACCIDENTS

30% 30% 25% 20% 15%

30%

20%

20%

10%
5% 0% Employees carelessness Inadequate knowledge

Improper safety tools

Technical causes

Evaluation-30% employees feel that accidents occur due to carelessness of employees & inadequate knowledge of safety measures while 20% feel that accidents occur due to improper safety tools & technical causes.

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13. What actions should be taken to reduce the accidents? Make use of the safety aids regularly ( ) Give sufficient safety training ( ) Proper & regular inspection ( ) All of the above ( )

Use of safety aids 0%

Sufficient safety training 0%

Proper & regular inspection 0%

All of the above

100%

MEASURES TAKEN TO REDUCE ACIDENTS

120% 100% 80% USE OF SAFETY AIDS 60% 40% 20% 0% 0 -20% 1 2 3 4 5 SUFFICIENT SAFETY TRAINING REGULAR INSPECTION ALL OF THE ABOVE

100%

Evaluation- All of the employees are in a view point that all the above measures are taken to avoid accidents.

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14. Is the layout of the workplace properly designed to avoid accidents? Yes ( ) No ( )

Yes 100%

No 0%

LAYOUT OF WORKPLACE DESIGNED TO AVOID ACCIDENTS

100% 80% 60% 40% 20% 0% YES
0% 100%

NO

Evaluation-100% employees think that the layout of the workplace is suitable for preventing accidents.

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15. Any grievances related to safety addressed immediately/ solved immediately? Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly disagree ( )

Strongly agree 30%

Agree 60%

Neutral 0%

Disagree 5%

Strongly disagree 5%

VIEWS REGARDING SOLVING OF SAFETY RELEATED GRIEVANCES

70% 60% 50% 40% 30% 20% 10% 0% 30%

60%

STRONGLY AGREE STRONGLY DISAGREE AGREE

5% 5%

NEUTRAL DISAGREE DISAGREE AGREE STRONGLY AGREE

Evaluation-30% employees strongly agree that grievances releated to safety measures are solved on time, 60% agree, 5% disagree & 5% strongly disagree.

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FINDINGS AS PER OBSERVATION

Almost all the people are aware about the safety measures provided by HCL. People have no problem regarding the layout of workplace. Different people think different reasons responsible for accidents like technical causes, carelessness of employees, improper safety measures etc. More than half of the employees are in a view that safety releated grievances are solved out properly & on time. Most of the employees feel that there is regular & proper inspection of accidents is done. The safety training programs conducted by the organization are satisfactory. The strength of the organization is that HCL is among the top five BPOs in India and most of the job seekers prefers HCL first as compared to other organizations. People feel that because of the carelessness of the employees accidents occur.

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CONCLUSION
From the above study, it has been said that safety is very important not only for the people living at homes but also for the people working in industries. Safety means freedom from risk of injury or loss. Industrial safety refers to protection of workers from the danger of industrial accidents. It is necessary for all the organizations that they remember this thing and take necessary steps to provide their workers or the people in the organization proper environment which is free from risk of occurring accidents and injury. In HCL, proper care is taken of all the employees as regards with safety measures. Proper ventilation system is there in the organization .Also, the layout of the workplace is responsible for not increasing the number of industrial accidents. Although for reducing number of accidents in the organization and for providing education to workers ,the company conducts safety training programs time to time and most of the people feel that these programs are satisfactory. The reasons for reducing the number of accidents in HCL are proper arrangement of tools and machines, adequacy of safety training programs, immediate actions are taken to investigate accidents ,proper availability of safety aids , their quality and their continuous and proper us by the people, proper and timely solution of grievances releated to safety measures, proper actions like use of safety aids i.e. safety shoes, safety mask ,safety gloves, etc. safety training programs etc. are responsible. Not only the organization are concerned but the people are also concerned about their own safety. They regularly use safety aids provided to them whenever they have to do hazardous work.

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RECOMMENDATIONS AND SUGGESTIONS

Proper education should be given to the employees regarding the safety measures available in the organization. They should be made aware regarding the use of tools, machines & equipments. The safety aids/tools used for safety of the employees like leather gloves, safety shoes, safety mask and safety helmets etc. should be of best quality. It should be made compulsory for each & every employee to use the safety aids/tools while working. Proper & regular safety training programs should be conducted in the organization. Every effort has been made to make the safety training programs more interesting & more knowledgeable. Regular & proper inspection of accidents is necessary. The method for providing safety education to the employees adopted by the organization should be such that it can serve its purpose best according to the suitability of the organization. Proper safety training committee should be conducted by the organization. The company is required to follow the provisions releated to safety of the employees according to the legislation made. Safety posters, film shows, safety week ,awards, safety inspection ,safety audit, comparison with others etc should be used by the company. Prepare and keep up to date a written safety policy supported by information on the organization and arrangements for carrying out the policy. The safety policy has to be brought to the notice of employees.

Proper consultation with any safety representatives appointed by recognized trade unions to enlist the employees cooperation in establishing and maintaining high standards of safety is required.
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LIMITATIONS OF THE SURVEY

The questions which are developed are so general so that it can easy to understand by all the respondents but might be possible that some important data is missing. Some respondents are not co-operative. Time span is limited. Too much of the time is consumed because of non- availability of the respondents.

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BIBLIOGRAPHY

Mamoria, C.B. Human Resource and Personnel Management ,MC Graw Hill, India, second edition, 1990

Chhabra, T.N., Human Resource Management,Dhanpat Rai and Company, fifth edition , 2008

Kothari,C.R.,Research Methodology, New Age International Book Publications, fifth edition , 2008

OTHER PUBLISHED MATERIAL AVAILABLE ON WORLD WIDE WEB-

http://www.google.com

http://www.amazon.com

http://www.scribd.com

http://www.wikipedia.com

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ANNEXURE
Questionnaire
PERSONAL DETAILS: Age group: Below 25( ) 25 to 35 ( ) 36 to 45 ( ) 46 and above ( ) Educational Qualification: 10th ( ) 12th ( ) Diploma ( ) Graduate ( ) Post graduate ( ) others........................................................................................................ Experience: 3 to 5 yrs ( ) 6 to 10 yrs ( ) 11 to 15 yrs ( ) 16 to 20 yrs ( ) 21and above ( ) 1. Are you aware of all the safety measures provided in your organization? Yes ( ) No ( ) 2. Are adequate safety training programs conducted for the employees? Yes ( ) No ( ) 3. Have you attended any safety training programs conducted by the company? Yes ( ) No ( ) If yes, how was the safety training programs? Highly satisfactory ( ) Satisfactory ( ) Neutral ( ) Dissatisfactory ( ) Highly dissatisfactory ( ) 4. Are you satisfied with ventilation and lighting? Yes ( ) No ( ) 5. Are the machines, equipments and tools: Well Designed ( ) Well Maintained ( ) Well Guarded ( ) All of the above ( ) 6. How frequently are accidents occurring in your organization? Very often ( ) Rarely ( )

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7. In your opinion, which method of safety education will be best suitable for the employees? Posters ( ) Safety demonstrations ( ) Highlighting unsafe practices ( ) Safety films ( ) Safety lectures ( ) 8. What is your opinion about the following? a) Provision of safety measuresAdequate ( ) Inadequate ( ) No Opinion ( ) b) Aids for providing safety Adequate i. ii. iii. iv. v. Safety helmets Safety goggles Leather gloves Safety shoes Safety mask () () () () () Inadequate () () () () () No Opinion () () () () ()

9. Do you make use of the above safety measures provided to you? Always ( ) Sometimes ( ) Never ( ) 10. Do the safety measures help in reducing the severity of accidents? Yes ( ) No ( ) 11. Are immediate actions taken to investigate accidents? Always ( ) Sometimes ( ) Never ( ) 12. What do you think as the reasons for the accidents happening in the company inspite of all the safety measures? Carelessness of employee ( ) Inadequate knowledge about the safety tools ( ) Improper safety tools/Aids ( ) Technical causes ( ) 13. What actions should be taken to reduce the accidents? Make use of the safety aids regularly ( ) Give sufficient safety training ( ) Proper & regular inspection ( ) All of the above ( ) 14. Is the layout of the workplace properly designed to avoid accidents? Highly satisfactory ( ) Satisfactory ( ) Neutral ( )
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15. Any grievances related to safety addressed immediately/ solved immediately? Strongly Agree ( ) Agree ( ) Neutral ( ) Disagree ( ) Strongly disagree ( )

Suggestions for further improvement: .................................................................... ............................................................................................................................................................ ............................................................................................................................................................ ...........................................................................................................................................................

THANKS

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