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1.4 Engineering quality comprises of: hardware installation and software commissioning
quality, and customers satisfaction.
1.5 Quality score system: 100% score system is adopted. (a) Hardware installation or software commissioning quality passing score:
90 percent or above;
1.6 Failure to achieve passing score for hardware (software) quality and
customer satisfaction items shall be deemed as liquidate damages for quality defective. The Subcontractor shall liable for any loss suffered by the Contractor according to Appendix 3.5.
2. Inspection Types and Requirement 2.1 Self-inspection: Upon completion of Hardware Installation and Software
Commissioning, the Subcontractor supervisor should conduct self-inspection on the quality. Any defective items found during self-inspection shall be cleared based on Huawei Regulation. Self-Inspection report which includes the synopsis must be uploaded into EPMS system on time. Successfully uploaded self-Inspection report into EPMS system indicates the application of engineering service inspection, which also indicates quality assurance from the Subcontractor.
2.2 Random inspection: Huawei reserves 100% authority to conduct random inspection
in all engineering service performed by the Subcontractor. The inspection result shall be attached during payment application and payment shall be made based on the inspection result. Remark: for BTS quality inspection, the inspection will be based on a single BTS and the lowest score from the inspection result will be used to proceed for payment application.
2.3 Re-inspection: For any defects found during random inspection, the Subcontractor
shall rectify all the defects (within one month unless otherwise specified), then Huawei will arrange a re-inspection. If the re-inspection quality fails, the Subcontractor shall liable for any loss suffered by the Contractor according to Appendix 3.5.
3. Inspection Standard
3.1 Self-inspection: perform according to Huawei latest version of quality standard. 3.2 Random inspection: same as 5.1, customers satisfaction feedback shall be based on the latest version survey form of customers satisfaction. 3.3 Re-Inspection: same as 5.1, customers satisfaction feedback shall be based on the latest version survey form of customers satisfaction. 3.4 When the site condition or customers standard is conflict with Huaweis standard, the Subcontractor can perform the service based on actual situation upon obtaining
approval from customer and Huawei. However, the difference of the standard shall be mentioned in the self-Inspection report.
4. Inspection Scope
4.1 Self-inspection: 100% 4.2 Random Inspection: Huawei will base on the actual situation to decide the random inspection rate. Normally, the random inspection rule will be: Hardware Inspection: mother board or optical line terminal (OLT) or optical core network control center combines 1-2 boards unit, optical network unit (ONU) or Network element, points deducted are accumulated for each fault; Meanwhile for BTS, 30% of the total assigned BTS sites will be randomly inspected (when site amount is less than 1, 1 site shall be inspected), engineering quality points shall be based on the lowest points obtained from the sites. Software Inspection: mother board or optical line terminal (OLT) or optical core network control center, but software item must include overall network and stations. Other not described or specified products shall follow the above mentioned inspection standards. (note: same or similar faults from different modules can only accumulate deduction for a maximum of 3 times only.) 4.3 Re-Inspection: Huawei reserves the right to perform re-inspection on sites which have undergone readjustments or changes.
7. Supplementary
To ensure the Subcontractor performs engineering service based on the Contractor standard and to meet the markets demand, the Contractor will be regularly update relevant engineering service management systems and these will be the supplementary of this quality standard.