E A R LY B I R D ( S a v e $ 2 0 0 ) Before 13 April 2012

Business Continuity Management for the Public Services

Building resilience across your organisation

Hear from our expert panel of speakers: * Activating your business continuity plan in a crisis * Testing your organisations readiness with emergency exercises * Engaging your organisation with business continuity awareness * Reviewing and improving your BCM strategy following an incident

Post-forum workshops : Thursday, 10 May 2012

A B

Gaining corporate commitment for business continuity. How late is too late?
Facilitated by: David Tickner MBCI, Consulting Principal, Computrix Services Pty Ltd

Establishing and delivering a BCM programme: thinking beyond the plan

Facilitated by: Ken Simpson MBCI, Director, The VR Group

Supported by: Produced by:

www.arkgroupaustralia.com.au

Business Continuity Management for the Public Services

Building resilience across your organisation

Every organisation experiences unforseen events that impact upon their activities, from low-level disruptions to large scale disasters. It is particularly important for public service organisations to protect their organisational functions during such events, as the public relies on the essential services they provide. Good business continuity management (BCM) is thus a necessity for the public services. when everything is running smoothly, however, business continuity practices risk being marginalised. To overcome this, it is necessary to embed business continuity activities into everyday work functions and engage staff at all levels in business continuity to protect their organisations functioning. In addition, business continuity management increasingly needs to be aligned with risk management and corporate governance,

creating an integrated strategy across the organisation. Business continuity managers must also constantly update their strategy and planning to incorporate changing standards, developments in technology and new organisational priorities. This one-day forum is designed to give practitioners in the public services the practical skills and know-how to protect business functions and build resilience across their organisation. Delegates will hear from experienced practitioners about: Engaging your organisation at all levels with business continuity awareness Testing your organisations readiness with emergency exercises Activating your business continuity plan in a crisis Collaborating with other departments to create an integrated strategy

ConneCted Forum - Wednesday, 9 May 2012

8:30 9:00 Registration and refreshments Chairpersons opening remarks Christine Miller AMBCI, Consultant, B4Crisis 12:45 1:45 Networking lunch Disasters breathe change into an organisation Reviewing policies, procedures, guidelines, roles and responsibilities, resources and logistics, communication, education and training in the aftermath of a crisis. Evaluating the performance of your strategy after a crisis Improving your crisis response for future events Taking a fresh approach to emergency management

9:15

Business continuity themes, challenges and progress in the public sector A snapshot of the Victorian Public Sector BC maturity: 2010 VMIA survey results Assisting the public sector to build business continuity maturity: a work in progress Common challenges, learnings and themes observed from sector work to date 2:30

Gaye Cameron, Senior Consultant, National Safety Council of Australia

Interactive discussion: Making business continuity an everyday activity In this session, delegates will have the opportunity to hear a short introduction from the facilitator and discuss embedding business continuity into everyday activities. Changing the perception that BCM is only for disasters Educating staff about their role in everyday business continuity activities Continuity planning for minor disruptions as well as major incidents facilitated by: ken Simpson MBCI, Director, The VR Group 3:15 3:45 Afternoon refreshments and networking Communicating in a crisis: keeping your organisation well-informed Assessing your emergency communication infrastructure and capabilities Collaborating with other departments for crisis communications Ensuring your organisation is well-informed during and after a major incident

Simon Doherty, Risk Management Adviser; Hisham Moustafa, Risk Management Adviser, Victorian Managed Insurance Authority
10:00 BCM in action: a Liverpool City Council case study Activating your business continuity plan in a crisis Recovering from an emergency event resuming normal functioning Evaluating your BCM plan to improve for the future

Mark Brookfield, Risk Management Coordinator, Liverpool City Council

10:45 11:15 Morning refreshments and networking Garnering support for BCM from executive management Getting management buy-in for BCM activities Encouraging a top-down approach to BCM

Demonstrating the real value of business continuity capability

Combining EA and SOA with BPM strategies

Martin krzywak, Manager Corporate Risk, Goulburn-Murray water

4:30 Testing your organisations readiness: running an emergency exercise Building an emergency scenario to test your organisations capability Demonstrating the importance of practice exercises to ensure participation Analysing the response results to improve your planning

Lisa Purchase, Acting Manager Policy & Compliance, Department of Justice (VIC)
12:00 Integrating BCM with other organisational functions Identifying where BCM fits into your organisation Aligning BCM with risk management and corporate governance Defining responsibilities in an integrated strategy

Megan Patterson, Business Resilience Coordinator, State water Corporation

5.15 Chairpersons closing remarks and end of connected forum

Ross wilkinson, Risk Manager - operational and organisational Department of Transport (VIC)

PoST-foRuM woRkSHoPS:
THuRSDAY, 10 MAY 2012

[A]

Gaining corporate commitment for business continuity. How late is too late?
Registration: 8.30 am workshop time: 9.00 am - 12.00pm facilitated by: David Tickner MBCI, Consulting Principal, Computrix Services Pty Ltd

About the workshop: one of the major discussion points in business continuity over recent years has been the inability to consistently gain corporate commitment for an investment in business continuity planning. But perhaps we fail to take the 360 degree view. To corporate executives is it an investment or just another cost to the bottom line? And the BC planners never seem to engage at the right time. In this workshop David Tickner will work with attendees to look at both sides of the issue, rather than the one-way approach that has been the norm. What are the positives that we as BCP practitioners can raise that invariably are seen as negatives? What are the real positives that corporate executives might be prepared to consider in committing to a BC program? Maximising the positive side of the ledger Focussing on business outcomes, not methodology and strategies that are either not bottom line quantifiable nor of immediate benefit to the organisation and its stakeholders Timing it right: for the organisation and the practitioner As an interactive workshop, attendees will be expected to contribute their experiences and together with Davids long BCP experience, plan to come to conclusions that provide direction for the BC program and positive outcomes for the corporate executives.

About your workshop leader: David Tickner MBCI is the Consulting Principal of Computrix Services Pty Ltd, a boutique Australian consultancy that specialises in business continuity planning, program and project management and project compliance. Based in Melbourne, Australia, David has over 40 years experience in both the IT industry and strategic business consulting. over the last 16 years he has focussed specifically on business continuity planning, initially as the Y2k practice manager (Asia Pacific) for Digital Equipment/Compaq, and for his own organisations (Platinum Resource Management and Computrix Services) since 2000. His clients cover a broad range of public and private sector organisations including banks, broadcasting and mining organisations. Most recently he has been retained by key departments of the Victorian Government in Australia, including the Department of Infrastructure. He was the Business Continuity Planner for the Human Influenza Pandemic Taskforce for the Victorian Department of Human Services, and sat as a member of both the Pandemic Critical Infrastructure Planning Group and the State Emergency Response Committee. David also volunteers as a small business mentor for the service operated in his home state, Victoria.

[B]

Registration: 12.30 pm workshop time: 1.00 pm - 4.00pm facilitated by: ken Simpson MBCI, Director, The VR Group

Establishing and delivering a BCM programme: thinking beyond the plan

About the workshop: Too often BCM becomes lost in the routine activities associated with documenting and testing plans. Effective BCM should be focussed on building capability, not just plans. organisations build and deliver capability using properly integrated projects and programmes. Implementing business continuity programme management provides the framework to focus on outcomes rather than discrete outputs. This workshop will offer tools and techniques to improve engagement with executives, cope with financial demands and contribute value to day-to-day operational areas - while still building and maintaining capability. This workshop will also explore: Adopting a multi-year perspective on BCM Adapting the BC programme in tight budget times The role and nature of the business continuity programme office Incorporating IT disaster recovery, shared services models and outsourced providers into the programme Integrating new initiatives such as critical infrastructure protection, resilience emerging standards and "best practice" Using BCM to add value to business-as-usual activities and incidents "beyond compliance"

About your workshop leader: ken Simpson operates his own management consulting practice, The VR Group. ken has worked in and around the business continuity field for over 30 years - as a practitioner, consultant, author, conference speaker and with hands-on experience recovering from a disaster. ken worked in the public sector for 15 years, and continues to consult to a range of international public and private sector clients, spanning a wide range of industries from logistics to financial services, pharmaceuticals and emergency services. ken holds a range of academic (BA, MBA) and professional certifications from bodies such as The Business Continuity Institute (MBCI), ICoR, ITIL and the Australian Emergency Management Institute. He is active in a number of industry bodies including the ASIS Technical Committee to establish an organisational resilience maturity model and the BCI Partnership mapping resilience disciplines.

5 way s t o B o o k yo u r p l a C e at t h i s e v e n t
phOnE: +61 1300 550 662 +61 (02) 8913 4000 fax: +61 1300 550 663 +61 (02) 8913 4099 EMail: aga@arkgroupasia.com WEb: www.arkgroupaustralia.com.au pOSt: send the completed registration form to ark Group australia Pty Ltd, Main level, 83 Walker street, north sydney, nsW 2060

Business Continuity Management for the Public Services

9-10 may 2012 , rydges, melbourne
put yOuR dEtailS hERE (plEaSE pRint):

AG-WEB

ORganiSatiOn naME

pOStal addRESS

StatE

pOStcOdE

fax

phOnE

connected forum + post-forum workshops Standard pricing

Not valid with any other offer

connected forum + a b workshop o save $200 $1990 + GST = $2189 o save $300 $1890 + GST = $2079 o save $350 $1840 + GST = $2024

connected forum only o $1495 + GST = $1644.50 o save $200 $1295 + GST = $1424.50 o save $250 $1245 + GST = $1369.50

post-forum workshops a or b o $695 + GST = $764.50 o save $60 $635 + GST = $698.50 o save $100 $595 + GST = $654.50

o save $250 $2635 + GST = $2898.50 o save $350 $2535 + GST = $2788.50 o save $400 $2485 + GST = $2733.50

Early bird (exp: 13/04/2012)

I am a member of RIMPA, ASTC (NSW,VIC), IIM

Member discount (exp:13/04/2012)

delegate 1st 2nd 3rd 4th FRee

name

Job title

email address

Event venue and accommodation

Signature
I have read and accepted the booking conditions

Preferential rates are available at the Rydges Melbourne. Please contact the hotel directly to make your reservation, quoting Ark Group Australia as your reference.

Please note: Payment must be received in full prior to the event to guarantee your place

o Mastercard
Card number Expiry date Cardholders name Cardholders signature

o Visa

o American Express

Rydges Melbourne
186 Exhibition Street Melbourne VIC 3000 (03) 9662 0511

o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd) o Please invoice me
Booking conditions 1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded. 2. Payment must be received in full prior to the course. 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges: Cancellations notified over 45 days prior to the event will not incur a cancellation fee. In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged.
For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions. All cancellations must be received in writing. Ark Group Australia will not be held liable for circumstances beyond their control which lead to the cancellation or variation of the programme. All bookings, whether Australian or overseas will be charged Australian GST at the prevailing rate at the time of booking. Delegates are responsible for their own travel, accommodation and visa requirements. 5. 6. 7. 8. 9.

Sponsorship or Exhibition Opportunities If you are interested in sponsoring or exhibiting at this event please contact Bhuwan Rai Phone: 1300 550 662 email:aga@arkgroupasia.com

We occasionally allow reputable companies to mail details of products we feel may be of interest. If you do not wish to receive this service, please tick this box q

E007