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Druva inSync 4.2.2 Administrator’s Guide P ROFESSIONAL E DITION

Druva inSync 4.2.2 Administrator’s Guide

PROFESSIONAL EDITION

Druva inSync 4.2.2 Administrator’s Guide P ROFESSIONAL E DITION
Druva inSync 4.2.2 Administrator’s Guide P ROFESSIONAL E DITION

Druva inSync 4.2.2 – Administrator’s Guide

Copyright Notice

Copyright © 2007-2011 Druva Software Pvt. Ltd.

All Rights Reserved.

Any technical documentation that is made available by Druva Software is the copyrighted work of Druva Software and is owned by Druva Software. NO WARRANTY. The technical documentation is being delivered to you AS-IS, and Druva Software makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors .Druva reserves the right to make changes without prior notice.

No part of this publication may be copied without the express written permission of Druva Software.

Trademarks

Windows® is a U.S. registered trademark of Microsoft Corporation. Linux is a U.S. registered trademark of Linus Torvalds. Red Hat® Enterprise Linux® is a registered trademark of Red Hat Inc. Ubuntu is a registered trademark of Canonical Ltd. Apple, Mac and Mac OS are trademarks of Apple Inc. Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

DISCLAIMER

The information contained in this document is subject to change without notice. Druva Software Pvt. Ltd. shall not be liable for errors contained in this document for any damages in connection with this document.

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Druva inSync 4.2.2 – Administrator’s Guide

Intended Audience

This document is meant for the inSync administrators and Druva inSync Server Management operations staff. This document assumes that the readers have the following skills depending on the target platform:

Windows® Administration skills Linux Administration skills Mac OS X user skills

Typographic Conventions

Symbol

Meaning

Green underlined text

See Italics

A hyperlink you can click to go to a

related section in this document or to a URL in your Web browser.

Bold

The names of menus, menu items, headings, and buttons.

Italics

Variables or placeholders or special terms

in

the document.

Getting Help

For technical assistance or license renewal, please send an email to support@Druva.com. If you have signed up for Gold or Platinum support, please login into http://support.Druva.com/.

We Welcome Your Feedback

We value your feedback. Kindly send your comments on the contents of this document to docs@Druva.com. Include the title and page number of the document and the chapter and section titles of the reported text.

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Druva inSync 4.2.2 – Administrator’s Guide

Table of Contents

Chapter

1

Introduction

7

1.1 Druva inSync Features

8

1.2 New Features

9

Chapter 2

Installing the Druva inSync Server

10

2.1 Installation Prerequisites

10

2.2 Installation on Microsoft Windows Server

2.2 Installation on Microsoft Windows Server 10

10

2.2.1 Configuring the Installation on Microsoft Windows Server

2.3 Installation on Linux

on Microsoft Windows Server 2.3 Installation on Linux 12 13 2.3.1 Debian based Installation 14 2.3.2

12

13

2.3.1 Debian based Installation

14

2.3.2 RPM based Installation

14

2.3.3 Installing on 64-bit System

14

2.3.4 Configuring the Installation on Linux

15

2.4 Upgrading the Existing Installation

16

2.4.1 Upgrading from inSync Professional Server v4.0, v4.1, v4.1.1, v4.2 or 4.2.1

16

2.4.2 Upgrading the RPM based Installation

17

2.4.3 Upgrading the Deb based Installation

17

Chapter 3

Using the Druva inSync Server

3.1 Dashboard

18

18

3.1.1 Live Statistics

20

3.1.2 User Backup Statistics

21

3.1.3 Diskspace Savings

22

3.1.4 Data Composition by File Type

23

3.1.5 Data Composition by File Size

23

3.1.6 SafePoint Device Status

24

3.1.7 Past 24 hours

24

3.1.8 Past 30 Days

26

3.2 Settings

26

3.2.1 Managing License

27

3.2.2 Email Server Settings

28

3.2.3 Network Settings

29

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3.2.4 Active Directory

3.3 Configuration

33

34

3.4

3.3.1 Storage

34

3.3.2 User Profiles

40

3.3.3 Users

55

Manage

67

3.4.1 Restore

68

3.4.2 Create BMR Backup Image

71

3.4.3 Bare-Metal Restore

74

3.4.4 Reports

78

3.4.5 SafePoint

81

3.5

Help

84

Chapter 4

Administering the Druva inSync Server

4.1 Location of Important Files

85

85

4.1.1 Log Files

85

4.1.2 Configuration File

85

4.1.3 Druva inSync Service

85

4.2 Managing the Administrator’s Account

Chapter 5

Uninstalling the inSync Server

86

87

5.1 Microsoft Windows Server

5.1 Microsoft Windows Server 87

87

5.2 Linux

5.2 Linux 87

87

Chapter 6

Installing the Druva inSync Client

89

6.1 Installation Prerequisites

 

89

6.2 Installation on Microsoft Windows 7/ Vista/ XP

6.2 Installation on Microsoft Windows 7/ Vista/ XP 89

89

6.3 Installation on Linux

6.3 Installation on Linux 91

91

6.3.1 Debian Based Installation

91

6.3.2 RPM Based Installation

92

6.3.3 Installing on 64-bit System

92

6.4 Installation on Apple Mac OS

6.4 Installation on Apple Mac OS 92

92

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Chapter 7

Using the Druva inSync Client

96

7.1 Load Authentication Key

96

7.2 Backup Now or Sync Now

97

7.3 Restoring Backed up Files

98

7.3.1 Searching for files in Restore

7.4 Configuring Druva inSync Client

99

99

7.4.1 Configuring Folders

100

7.4.2 Restore

105

7.4.3 Backup Settings

107

7.5 Status

109

7.6 Other inSync client Options

109

7.7 Client Notifications

110

Chapter 8

Uninstalling the Druva inSync Client

112

8.1 Microsoft Windows

8.1 Microsoft Windows 112

112

8.2 Linux

8.2 Linux 112

112

8.3 Apple Mac OS

8.3 Apple Mac OS 113

113

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Enterprises today significantly rely upon the corporate data stored on the computers. Prevalence of multimedia content, thousands of emails and attachments, proliferation and preservation of many versions and copies of data contributes to the tremendous data growth most companies are experiencing.

the tremendous data growth most companies are experiencing. Druva inSync has two components – i. Druva

Druva inSync has two components –

i. Druva inSync Server

ii. Druva inSync Client

More than 80% of the computer data is common within organizations. For data generated by conventional Microsoft Office applications, where many of the file characteristics are very similar, the potential of reduction is very high.

Druva inSync greatly reduces the risks and costs of data loss and minimize recovery time for distributed computers and laptops. It is a computer backup solution uses advanced distributed data de-duplication technology called –SendUnique to reduce the volume of backed up data up to 90 percent. This decreases the time, bandwidth, and storage needed for backup and recovery. This results in significant time and cost savings for the enterprise.

Druva inSync enterprise backup server is installed on a central server reachable by all the users over LAN, VPN or WAN. Druva inSync Client is installed on all the computers within an enterprise. Both the components are amazingly easy to set up.

The inSync client monitors file changes in configured folders and then, on availability of network connection –

Prepares a fingerprint of changed files and sends it to the server.

Server responds back with the parts of files unique to the client i.e. those parts of files not backed up by any other user in the organization.

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The client then compresses, encrypts and sends only the unique data to the server.

All of this is transparent to the user. The user only notices a fast backup consuming less bandwidth. On restore, the user is shown only his files and how they have changed in the past. The user can choose to restore files from any point in the past.

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Druva inSync is extremely versatile and easy to use. Some of the key product highlights are as follows:

Data deduplication –Saves 90% backup time, bandwidth, and storage.

Continuous data protection – Never lose a file, Ever. Timeline based, from the past restores.

TrueSecure – Secure, client triggered backups. Network and storage encrypted.

NetworkSense – Automatic network prioritization and bandwidth scheduling.

Full PC backup – Backup complete PC with operating system, application, data and settings. Restore using a bootable bare-metal restore disk.

Search – Search files in restore for faster recovery

The other key features of inSync are as follows:

Usability

o

Easy, automated installation and transparent non-intrusive backups.

o

Opportunistic Scheduling starts sync on availability of bandwidth, during missed schedules.

o

Intuitive graphical interface to manage and monitor backup policies, either over the corporate network or over the WAN.

o

Locked/Open File Support Integrates with Microsoft volume shadow service to sync locked files like Outlook working files (PST files).

Web Restore –browser based restore when user is not on his PC.

WAN Optimization

o

Powerful built in WAN optimization and bandwidth scheduler.

o

Advanced Compression.

Administration

o

User Profiles facilitates the inSync administrator to view/guide/control user’s configuration.

o

Manage storage capacity and user quota.

o

Live server health and user backup statistics.

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Druva inSync 4.2.2 – Administrator’s Guide

o

Configurable backup folders for automated backup planning for large organizations.

o

Configurable trigger based reporting architecture enables queries for relevant information.

o

Email notifications for detailed reports.

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The following are the new features introduced in this release -

Auto Data Delete: The inSync client self-destructs configured data for backup when the client is disconnected for a specified period.

Auto Installation of Client: The inSync administrator can now install inSync client silently on the user’s computer. It is very useful for mass deployment of inSync client.

MS Outlook 64 bit support: Enhanced support to MS Outlook 64 bit version for better deduplication and faster backup and restore.

Improved User Interface:

o

File type extension based statistics on the dashboard for better storage management

o

User backup statistics page links to individual user details page to view the user’s details

o

The View Restore Points command button on the user detail page to explore user’s restore points

o

The Select Profile drop down list on the Restore page to view users associated with the profile.

o

The Copy Profile option creates an exact copy of the selected profile for better profile management.

o

The Select Computer drop down list on the Restore page of inSync client to view restore points of multiple accounts of a user having same email address.

The auto data delete feature is a part of SafePoint data loss prevention solution hence this add- on security feature requires a separate paid license. Please send an email to support@Druva.com mentioning CPU id of the inSync server to get the license. For more information see Getting a New License in this document.

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The following are the installation prerequisites for the inSync server –

Operating system

o

o

Microsoft Windows 2003 Server or Windows 2008 Server - 32 bit

RHEL 5+, Ubuntu 8.04+ - 32bit

Disk Space

o

o

Installation – 65 MB (Linux) and 75 MB (Windows)

User backup data (storage) – 8 GB minimum

CPU –1.7 GHz Intel dual core processor or higher.

Physical Memory – Minimum 4 GB RAM.

Network Card – 10/100 Mbps Fast Ethernet adapters.

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f t t W W i i n n d d o o w w s

Before starting the installation, download the Druva InSync server installer from www.Druva.com/download. Double-click the installer file. The installer displays the Druva inSync Server Setup screen. Click Next to proceed the installation.

file. The installer displays the Druva inSync Server Setup screen. Click Next to proceed the installation.

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Druva inSync 4.2.2 – Administrator’s Guide

1. The End User License Agreement (EULA) screen displays. Read the agreement carefully and accept the EULA and then click Next.

carefully and accept the EULA and then click Next. 2. Choose the destination folder for installation

2. Choose the destination folder for installation or type a directory path for installing the Druva inSync server. Click Install.

for installing the Druva inSync server. Click Install . 3. Setup creates the program shortcut Druva

3. Setup creates the program shortcut Druva inSync Server in the default Start menu folder.

4. Choice to have the desktop icon or quick launch icon.

5. The installation screen shows the status of tasks performed till now regarding locations and advises the readiness for installation.

6. During the installation, shows the status of Installing Druva inSync Server and the Finish screen shows after successful installation.

7. Click Finish to exit the setup wizard.

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Druva inSync 4.2.2 – Administrator’s Guide

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1. Druva inSync server uses Oracle Berkeley database engine to manage configuration and storage. After Successful installation, it displays the configuration wizard and configures the database. Click Next to continue.

and configures the database. Click Next to continue. 2. Enter the valid Web control port number

2. Enter the valid Web control port number to access the inSync Server management console remotely. The default port used by the server is 6065. Enter the inSync server administrator account details. Choose the administrator’s name, email id and the password to match your system or domain password management policy. Click Next.

name, email id and the password to match your system or domain password management policy. Click

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Druva inSync 4.2.2 – Administrator’s Guide

3. Click Finish to complete the initial configuration.

3. Click Finish to complete the initial configuration. 4. Druva inSync Control Panel displays in the

4. Druva inSync Control Panel displays in the Web browser. Enter the email-id and password in the inSync Administrator Login page which are assigned in the initial configuration of inSync server. After successful login, click the Open Control Panel button. For more information, see Using the Druva inSync Server later in this chapter.

see Using the Druva inSync Server later in this chapter. 2 2 3 3 I I

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a l l l l a a t t i i o o n n o

Druva inSync server for Linux is distributed as .rpm (Redhat Package Manager) and .deb (Debian) packages. Depending on the server distribution, download the appropriate Druva InSync server installer from www.Druva.com/download. Ubuntu uses .deb packages while RHEL uses .rpm packages. For 64-bit systems, see the Installing on 64-bit section.

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Druva inSync 4.2.2 – Administrator’s Guide

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On systems that use .deb packages:

root@ubuntu:/# dpkg -i inSync-Server-Professional-Installer-4.2.2-

<version>_i386.deb

Selecting previously deselected package inSync-Server-Professional.

(Reading database

116781 files and directories currently installed.)

Unpacking inSync-Server-Professional (from druva-insync-server-

professional_4.2.2-<version>_i386.deb)

Setting up druva-insync-server-professional (4.2.2-<version>) Bootstrapping configuration if needed Please configure the server by running inSyncSrvCfg as root You can restart it using '/etc/init.d/inSyncSrv restart' Starting Druva inSync Server [inSyncMaster]:

Starting Druva inSync Server [inSyncWebPanel]:

**************************************************************************** **** No administrative account found for the web panel. Please run 'insync-config.sh' as root, to configure the Web Panel admin account. **************************************************************************** ****

Processing triggers for sreadahead sreadahead will be reprofiled on next reboot Processing triggers for desktop-file-utils

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On systems that use .rpm packages:

# sudo rpm –ivh inSync-Server-Professional-Installer-ver-4.2.2-

<version>.i386.rpm

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Druva currently does not produce packages for 64-bit systems. In order to run Druva inSync Server on 64-bit machines, firstly the 32-bit compatibility libraries need to be installed. On Debian-based systems, run the following command:

# sudo apt-get install ia32-libs

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Druva inSync 4.2.2 – Administrator’s Guide

For Redhat-based systems:

$ sudo yum install glibc

This should be sufficient to allow the 32-bit inSync binaries to run on 64-bit systems. On debian, it will be necessary to force installation since the architecture for the package won’t match the system architecture. So, for 64-bit systems, the dpkg command should look like this:

$ sudo dpkg –i –-force-architecture inSync-Server-Professional-Installer-

ver-4.2.2-<version>_i386.deb

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Since the inSync Server is completely configured using a web interface, there is a little pre- configuration needed prior to actual use. This is primarily to set the Web Admin account and password. The Linux package therefore, provides a small script named insync-config.sh that assists in setting up the administrator’s account as well as creating storage folders with the correct ownership and permission. To configure the Web administrator’s account, run the following:

$ sudo insync-config.sh -h

This script can be used to configure the inSync server web account or for creating a storage directory and setting permissions correctly prior to actually creating the storage using the web interface.

usage: /usr/sbin/insync-config.sh [OPTIONS]

-h

Show this message

-c

Check if configuration has a web admin account

-f

Force web admin account re-configure.

-s

STORAGE_PATH Ceate a directory by the given name and

set permissions correctly, so an inSync Storage can be created there.

Without options, will attempt to set the web admin account if there is none configured.

This should ask for a username for the Web Admin user. This is set to ‘admin’ by default. This can be changed if needed. The script also prompts for the password to use with this account. Set the password. The inSync administrator will need to remember this username and password as it is needed to log into the inSync Web Interface.

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Druva inSync 4.2.2 – Administrator’s Guide

After installation is complete for Druva inSync server, run the following script to configure the in Sync server Web admin account and the password.

$ sudo insync-config.sh Please enter a username for the Web admin account [admin]:admin Please enter a password for this account:

Enter a password:

Re-enter the password:

Shutting down Druva inSync Server [inSyncWebPanel]:

Shutting down Druva inSync Server [inSyncWorker]:

Shutting down Druva inSync Server [inSyncStorageMaster]:

Shutting down Druva inSync Server [inSyncMaster]:

Bootstrapping configuration if needed Successfully updated Web admin account Starting Druva inSync Server [inSyncMaster]:

Starting Druva inSync Server [inSyncWebPanel]:

After updating the Web admin account, open the Druva inSync Control Panel using your Web browser with the server IP address. For example, http://192.168.33.216:6065/.

See Settings on page 26 for managing license, email server settings and network settings.

NOTE: While creating storage, apply the group and owner permissions to the storage folder, change the owner and group as insyncserver. $ sudo chown insyncserver:insyncserver Storagefolder

If you need to reset the Web Admin account username and password for some reason, it can be done by running the insync-config.sh script with a -f parameter. This will force re- configuration of the Web administrator’s account and password.

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Druva inSync version 4.2.2 is an upgrade release for version 4.0, 4.1, 4.1.1, 4.2, and 4.2.1 for Microsoft Windows server and Linux operating system. This upgrade does not support versions older than 4.0.

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Follow the steps given below for upgrade -

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Druva inSync 4.2.2 – Administrator’s Guide

1. Backup your existing configuration and user data.

2. Download the Druva InSync server v4.2.2 professional installer from www.Druva.com/download and Install the new binaries on top of the existing version 4.0 or version 4.1 or version 4.1.1 installation. The upgrade will automatically start and take about 1-2 minutes to complete.

To upgrade inSync clients to the existing version, see upgrade in More Actions for more details.

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If you are running RPM based installation of inSync enterprise server, the existing inSync server package should be uninstalled before installing the newer version. This uninstall process does not delete your existing configuration and data. See Uninstalling the inSync Server and Installing the Druva inSync Server sections for reference.

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If you are running Deb based installation of inSync enterprise server, the newer version of inSync server package can be installed on the top of the existing inSync server installation. See Uninstalling the inSync Server and Installing the Druva inSync Server sections for reference.

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After the successful installation of inSync server, it needs to be configured and set to start backing up the client data. These settings are made with the Web control panel. The inSync server Web Control Panel can be displayed in the following ways:

i. In the Web browser of server machine, type http://<IP address>:<port number> for example, http://127.0.0.1:6065

ii. Click the inSync Server Management Console icon

iii. From any other machine, open http://<server-name>:<port number> in the Web browser. For example, http://192.168.33.196:6065

For easy menu navigation, the inSync Server Web Control Panel is divided into five parts:

Dashboard - Users, storage status, statistics, logs and email reports.

Settings - License, emails, network, and Active Directory

Configuration - Storage, user profiles and users.

Manage - Restore, Reports

Help - Quick Setup Guide, Administrator’s Guide

• Help - Quick Setup Guide, Administrator’s Guide on the server computer. 3 3 1 1

on the server computer.

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The dashboard provides a quick view of the status of different inSync entities namely storages, users, server machine, and highlights the problems/failures that need the inSync administrator’s attention. The different statistics on the dashboard can help the inSync administrator easily monitor their inSync servers and decide on backup strategies for their organization. See the sample dashboard on the next page.

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Druva inSync 4.2.2 – Administrator’s Guide

Druva inSync 4.2.2 – Administrator’s Guide The dashboard is divided into four parts: i. Live Statistics

The dashboard is divided into four parts:

i. Live Statistics: It gives the overall view of the current status of the inSync Server.

ii. SafePoint Device Status: It shows the inSync clients’ geographic location on the world map.

iii. Past 24 hour Statistics: It gives a snapshot of what has been happening in the past 24 hours.

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Druva inSync 4.2.2 – Administrator’s Guide

iv. Past 30 days statistics: It gives the status of storage growth and storage usage of the inSync server in the past 30 days.

The details of different graphs have been described below.

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The quick summary gives the overall information of servers, users, storage, tasks, and alerts. The provided links display more details of each entity.

Server Start time: Displays the date and time when the inSync server starts operational.

the date and time when the inSync server starts operational. Storage Status: A quick summary of

Storage Status: A quick summary of the assigned storage to the inSync server. Click the Storage Status link which displays the following information.

Status link which displays the following information. Total Users: Shows total users connected to the inSync

Total Users: Shows total users connected to the inSync server.

Active Tasks: The details of the different tasks related to the inSync users. Click the Active Alerts link which displays the following link.

the Active Alerts link which displays the following link. Dedupe Ratio: Overall deduplication ratio of all

Dedupe Ratio: Overall deduplication ratio of all the storages combined.

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Druva inSync 4.2.2 – Administrator’s Guide

Active Alerts: Alerts generated by the system that need to be acknowledged by the inSync administrator.

that need to be acknowledged by the inSync administrator. 3 3 1 1 2 2 U

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The graph shows the last sync status of different inSync users. It indicates how many users:

- have synced successfully

- have synced but missed some files

- have not synced for a while

- have not synced successfully

To view more details about users and backup statistics, click the User Backup Statistics link

successfully To view more details about users and backup statistics, click the User Backup Statistics link

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Druva inSync 4.2.2 – Administrator’s Guide

The User Backup Statistics can be filtered by profile and user level. To view the profile wise user backup statistics, choose the profile from the Filter by profile list box

choose the profile from the Filter by profile list box 3 3 1 1 3 3

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This graph shows the total size of data backed up vs. actual size used on the storage after deduplication. The incremental data legend shows the newly added data from the different users under specific storage. For more details about storages, click the Diskspace Savings link.

details about storages, click the Diskspace Savings link. To view details about storages, click the Diskspace

To view details about storages, click the Diskspace Savings link.

storages, click the Diskspace Savings link. To view details about storages, click the Diskspace Savings link.

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Druva inSync 4.2.2 – Administrator’s Guide

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The File Types Composition graph displays the allocation of different types of files based on the total number files available from the latest restore point.

total number files available from the latest restore point. 3 3 1 1 5 5 D

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The File Size Composition graph displays the allocation of files in different file-size ranges based on the total number of files available from the latest restore point.

files in different file-size ranges based on the total number of files available from the latest

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Druva inSync 4.2.2 – Administrator’s Guide

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The SafePoint device status shows the geographic locations of all clients or profile based clients on the Google world map. If there is more than one user on a same location then it shows a marker with total number of users.

location then it shows a marker with total number of users. Addition to the clients’ location,

Addition to the clients’ location, it also shows the status of all clients or profile based clients below the map. These are as follows. Normal – The total number of users whose Device Trace option is enabled. On hold – The total number of users whose data delete activity is put on hold. On alert – The total number of uses whose data delete activity is going to start soon. Decommission started – The total number of clients of which data deletion process is being started. Decommission completed - The total number of clients of which data deletion process has been completed.

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User Connections: It shows the status of the users connected in the past 24 hours. This is helpful in determining backup and compaction strategies.

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Druva inSync 4.2.2 – Administrator’s Guide

Druva inSync 4.2.2 – Administrator’s Guide CPU Usage : CPU usage of inSync Server in the

CPU Usage: CPU usage of inSync Server in the past 24 hours.

CPU Usage : CPU usage of inSync Server in the past 24 hours. Bandwidth Usage :

Bandwidth Usage: Graph of bandwidth usage of server vs. time in the past 24 hours.

of bandwidth usage of server vs. time in the past 24 hours. NOTE: The historical data

NOTE: The historical data of user connections, CPU usage, and bandwidth usage cannot be displayed the graph if the inSync server restarted.

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Druva inSync 4.2.2 – Administrator’s Guide

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Storage Growth: Shows total storage used against the allocated storage.

Shows total storage used against the allocated storage. Storage Usage: Shows total percentage used of the

Storage Usage: Shows total percentage used of the allocated storage.

Shows total percentage used of the allocated storage. 3 3 2 2 S S e e

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To start, the inSync administrator should perform the following functions categorized under Settings:

i. Managing License

ii. Email Server Settings

iii. Network Settings

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iv. Active Directory Settings

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Select the License option from the left navigation bar displays the details as shown below –

left navigation bar displays the details as shown below – 3.2.1.1 License Validity The Existing License

3.2.1.1 License Validity

The Existing License panel shows the License status, Product version, License for server Id, Number of clients, Storage limit, Valid till, License type, BMR, and SafePoint.

The BMR and SafePoint features require separate licenses so please contact Druva support for more information. In case of any discrepancy, send an email to support@Druva.com. An email alert will be sent to the email address configured, notifying the inSync administrator of the upcoming license expiry.

Druva inSync server comes with a default license for 25 clients and 30 days usage. This is to help customers evaluate the product before purchasing it.

NOTE: The data synchronization stops after the expiry of license but data restoration can be possible.

3.2.1.2 Getting a New License

To get a new license,

1. Send an email to support@Druva.com mentioning CPU id of the server.

2. Save the new license obtained and Click the Load License button to choose the new license file. The Existing License screen shows the new license validity and constraints.

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Email notifications like the advice on quota restrictions, license expiry and so on are sent through emails. To configure email settings, select the Email option under Settings from the left navigation bar and then click the Edit button.

the left navigation bar and then click the Edit button. To configure SMTP server, enter the

To configure SMTP server, enter the following details–

Field

Description

SMTP Server

Enter SMTP server name or IP address (for example, smtp.gmail.com)

SMTP Port

Enter SMTP port (for example, 25 for SMTP or 587 for ESMTP/ SMTPS)

SMTP username and Password

If SMTP server needs authentication then give SMTP username and SMTP password else keep blank. These are the login credentials of the administrator.

Use Secure

Select the check box, If SMTP server uses SSL/TLS

Connection

Send Test Email button

The inSync administrator can verify the SMTP settings by sending the test email.

Click OK to save the changes.

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Select the Network option from the left navigation bar, the Network Settings screen displays.

left navigation bar, the Network Settings screen displays. The inSync administrator can change the default port

The inSync administrator can change the default port settings (Synchronization port, Web control panel port, and Web/App Restore port), published IP addresses for backup, and the Web panel. Click the Edit button.

for backup, and the Web panel. Click the Edit button. To change the network settings, enter

To change the network settings, enter the following details:

Field

Description

Synchronization port

The first step towards configuring the network connection is setting the default port to listen for synchronizing requests from clients. The default port used by the server is 6061 and can be changed to any valid port number. NOTE: The inSync server opens and listens to secure TCP traffic on the configured port.

Web control panel port

To access the Web control panel, a port needs to be set. The default port used by the server is 6065 and can be changed to any valid port number.

HTTPS for the Web panel control

For enhanced security Druva enables inSync control to be accessed over secure HTTP (HTTPS). These settings can be configured using this option. The switch between plain HTTP to secure HTTP

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Field

 

Description

 

(HTTPS) requires inSync control panel restart hence the inSync administrator will have to login again but for Linux environment, you need to execute the following script to restart the inSync server and login again to the inSync control panel.

 

/etc/init.d/inSyncSrv restart

For more information see Loading Security Certificate and Key.

Web/App restore

To configure the web-restore feature is setting the default port to listen for HTTPS web-restore requests from browsers. The default port used by the server is 443 (default HTTPS port) and can be changed to any valid port number.

port

Web/App restore IP address:port

The inSync administrator needs to add a network address (IP address) which will be visible to the inSync clients for Web restore. This information will be passed to connecting clients using inSync client key files (.isk file extension) and would be visible to users under Restore tab in the client configuration settings.

The in Sync administrator can edit the IP Port address field to modify the address. The published address should be in <IP Address> : <port> format.

For example, in the above example the web-restore would be accessed by users using URL – https:// 192.168.50.5:443

3.2.3.1 Loading Security Certificate and Key

Druva inSync uses 256 bit SSL v3 certificate for the web restore site and also to encrypt transmission between inSync server and client. This certificate is self generated and is not trusted by web browsers. So when a client browser (IE, Firefox and so on) connects to it you get a warning prompting you not to go to the site if you don’t trust it. To remove this warning you have to provide a trusted certificate from any of the trusted certification authority. The default SSL certificate for Druva inSync is located at C:\inSyncServer4\inSyncServerSSL.key which can be replaced by a certificate that you can receive from trusted certification authorities like Thawte, Verisign and so on. For more information contact Druva support or send an email to support@druva.com.

To load the security certificate and key, enable the HTTPS for the web control panel option under Network Settings then logout from the Web control panel and access the inSync URL using https://. Click the Network link from the left navigation bar. The Network Settings screen displays with Load Certificate and Key.

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Druva inSync 4.2.2 – Administrator’s Guide 3.2.3.2 Add Server IP Druva inSync is designed and engineered

3.2.3.2 Add Server IP

Druva inSync is designed and engineered to meet enterprise security requirements. All backup and restore requests are initiated by the inSync client over a secured 256 bit encrypted SSL channel. In no case the server initiates backups or other outbound network requests.

In presence of multiple network interfaces (for LAN/WAN) or a firewall, the inSync server may be reachable by the inSync clients on different network addresses (IP address and port number).

This information is communicated to connecting clients using the inSync client key files (.isk file extension). The inSync Client tries to connect to the IP address in the given order, so the user need not remember the IP address of the Server to connect to.

The inSync administrator can add an IP address to the list by clicking the Add Server IP Address button.

to the list by clicking the Add Server IP Address button. To add a server IP,

To add a server IP, enter the following details:

Field

Description

IP address

The IP address of the inSync server used by the connecting client to reach the server.

TCP Port number

The port number on the inSync server used by the connecting client to reach the server.

Network Type (LAN/ WAN/ Auto)

Identifies the connection type, which is used to define bandwidth limits (see Resources section under User Profiles for resource planning). If the network type is set to Auto, the connection type is

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Field

Description

 

decided dynamically when the clients connects. Any connection with RTT (Round Trip Time - time taken by network packet to reach the destination host and travel back) more than 20 ms is identified as a WAN/VPN connection.

Click Add Server IP button to add new server IP address in the list. Similarly, click the Remove button under Published IP Address section to delete an existing IP address from the list.

3.2.3.3 Settings for Firewall

Druva inSync server communicates using raw SSL/TCP protocol over configured (default 6061) port. The settings in firewall should allow unidirectional (one way traffic) from ANY to the configured (default 6061) port on the inSync server.

NOTE: The unidirectional server communication means the connection for backup is always initiated by the client and not the server.

backup is always initiated by the client and not the server. The firewall port and IP

The firewall port and IP address should be added to inSync server configuration, so that the server can pass on the same information to clients using the key file.

NOTE: While configuring inSync server on Microsoft Windows 2008 with default firewall running, add a rule to allow incoming connections to the configured port.

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The inSync server is now tightly integrated with Active Directory (AD) in terms of managing users. The inSync server facilitates to import users, import groups, search users within a group, and periodic import from AD.

3.2.4.1 Active Directory Settings

Before importing the new users, AD needs to be set first. Select the Active Directory option from the left navigation bar displays the Registered AD List screen as shown below –

displays the Registered AD List screen as shown below – Click the Registered AD Account button

Click the Registered AD Account button to start adding Active Directory settings.

Account button to start adding Active Directory settings. To add Active Directory details, enter the following

To add Active Directory details, enter the following details:

Field

Description

Host

Specify Active Directory host name or IP address of the Active Directory computer.

Port

Type a valid TCP port. Default TCP port is 389. For secured LDAP connections over SSL, the default TCP port is 636.

Username

Type a valid username which requires to access the Active Directory

Password

Type a valid password to authenticate to the AD account

Use secure

Select secure or non-secure connection to the Active Directory server.

connection

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Click OK to add a new Active Directory. The Active Directory gets displayed in the Registered AD List. Similarly, multiple Active Directories can be added in the list with the same procedure.

The inSync administrator can change the Active Directory settings or delete the Active Directory by clicking the edit icon and the delete icon respectively.

If the password of the AD account is changed on the AD server then it has to be updated here for the future connection. To update the password, select Active Directory from the navigation bar the click the Edit icon and then select the Change Password check box. The Password box displays on the screen.

Password check box. The Password box displays on the screen. For more information on importing users

For more information on importing users from Active Directory, see the Import Users section under Import Users in this chapter.

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The functions which the inSync administrator performs more frequently for configuration and

management of the installation are categorized under Configuration. These functions include

i. Storage

ii. User Profiles

iii. Users

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The inSync Server uses an Encrypted Single Instance Store to maintain backup data.

The encrypted single instance store (SIS) maintains only a single copy of data across users. The unique data is further compressed to reduce storage usage. It’s also encrypted (AES 256 bits) before it is stored. This makes the stored data more secure.

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Select the Storage option from the left navigation bar, the Storage management screen displays. This storage configuration helps the inSync administrator to determine the storage capacity for the server.

to determine the storage capacity for the server. 3.3.1.1 Create New Storage The General tab of

3.3.1.1 Create New Storage

The General tab of Create Storage displays the following screen.

tab of Create Storage displays the following screen. To create a new storage, enter the following

To create a new storage, enter the following details.

Field

Description

Storage Name

Type a unique name for the storage.

Data Folder

Choose a base folder to be used for storing data.

Use the same folder for database and database log

The default is checked; the same Data folder is used for data and log folders. If not checked then it allows optionally to add Database folder and Database log folder.

The encrypted SIS store uses the Oracle Berkeley DB engine to

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Field

Description

 

store the metadata and takes an additional optional option - SIS database folder. This path dictates where Berkeley DB should store metadata relating to this store. For better performance this should be on a different volume than the data folder.

The inSync Server internally uses a database engine to maintain indices. The database engine uses log files to keep track of database transactions. Write IO performance to log files is critical for overall database performance. Hence, inSync Server allows the user to host database log files at a separate location. For good sync performance, user can have a dedicated fast disk on the inSync server system, and provide its path to host database logs. For small setups, it is alright not to configure this field. In such a case, database logs will be hosted in the same folder as the database.

Maximum data space used on disk

Maximum space to be reserved for backup.

Notify administrator if usage exceeds

Sends an email to the inSync administrator if the notification exceeds the value mentioned here.

NOTE: The inSync server does not reserve the space on the server. It consumes as the usage increases. On the Windows platform, Single Instance Storages can only be created on volumes formatted as NTFS.

On Linux OS, by default 5% of disk space is reserved for root user on ext2/ext3/ext4 file system. On bigger disks, like 500 GB this is a significant amount (25GB) of space. The inSync administrators can consider reducing this space to allow more space available for InSync databases. This space can be reclaimed by using tune2fs command which is meant for adjusting file system parameters. To reduce the disk space available for root user, use this command in one of the form shown below:

tune2fs -m <reserved-blocks-percentage> device tune2fs -r <reserved-blocks-count> device

Administrator can use df command to see the effect of this command. After running this command number of available disk blocks will change.

The Advanced tab of Create Storage displays the following screen.

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Druva inSync 4.2.2 – Administrator’s Guide To create a new storage, enter the following details: Field

To create a new storage, enter the following details:

Field

Description

Cache size for this storage

Cache size is the size of in-core cache used by the database for the storage. The default cache size shows 25% of the physical memory. The maximum amount of cache that can be set for storage is 2048 MB.

Maximum parallel connection for this storage

The total parallel connections to the particular storage.

Optimization

Select one of the optimization methods. Default is Optimize for Network Bandwidth. When a user chooses Optimize for Network Bandwidth, inSync server always goes for extensive search for the blocks in the store. It means the search can consume time, but a duplicate block will never be sent on the wire conserving the network bandwidth. This option is recommended when most of the clients sync through WAN. When a user chooses Optimize for Backup Speed, inSync Server uses quick search for a block. In this case, the search time is very small giving faster backups, with the downside that once in a while, duplicate blocks will be sent over the wire. The duplicate blocks will later be discarded during post-processing, so de-duplication is guaranteed even for this option. This option is recommended when most of the clients sync through LAN.

Compaction Schedule

Compaction attempts to reclaim the space unallocated by removing restore points and users. Compaction schedule can be

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Field

Description

 

set while creating storage. It can also be edited later. In the compaction schedule time interval in which compaction is to be carried out daily and weekly is to be specified. Data Files are compacted when their usable space decreases below the percentage specified in the Compact when usable space drops below box while storage creation and edit.

3.3.1.2 Hierarchical Restore Points

While creating a profile, user can specify for how much time restore points are to be kept. This is specified in terms of three fields daily, weekly, and monthly. When Compaction is started, all restore points younger than the Daily limit are kept. For Those restore points which are older than daily limit but younger than the weekly limit and whom adjacent restore point has time difference less than seven days are deleted. For those restore points which are older than weekly limit but younger than the monthly limit and whom adjacent restore point has time difference less than thirty days are deleted. All restore points whose creation time is older than the monthly limits are deleted.

3.3.1.3 Manage Storage

The Mange Storage displays the summary of storage configuration, usage statistics, and compaction details. Click the Manage button under Actions column of Storage List. The Edit button allows inSync administrator to change the settings.

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Druva inSync 4.2.2 – Administrator’s Guide Disk Configuration: It displays the quick summary of storage configured

Disk Configuration: It displays the quick summary of storage configured for backup. The Edit button displays the Update Storage screen allows the inSync administrator to change the storage disk usage and notification limits. Lowering the maximum disk usage limit less than the current usage will stop the backup over that storage, but will not delete any existing data.

Usage Statistics: It displays the statistics of data storage and it is very helpful to inSync administrator to decide succeeding storage allocation strategies. It includes provisioned users, total size of files backed up, database size, deduplication ratio, space allocated for data backup, actual space consumed of allocated storage, and the current usage of storage in percentage.

Compaction: The compaction summary shows the schedule timings and its details. It includes daily compaction schedule timing, the day on which it should occur, weekly schedule, and the fragmentation percentage when it should occur. The Edit button allows the inSync administrator to change the settings. The Compact Now button allows start compaction immediately regardless of schedule timing.

File Type/Size Composition: The File Composition graph displays the allocation of different types of files based on the total number files available from the latest restore point. The File

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Size Composition displays the allocation of files in different file-size ranges based on the total number of files available from the latest restore point. These graphs show the status of the selected storage and the aggregate view displays on the dashboard.

3.3.1.4 Remove Storage

Remove storage option deletes any existing storage. All the users configured on the storage must be deleted before removing the storage; otherwise the delete operation cannot be successful.

3.3.1.1 Storage Recovery

Druva inSync Server uses Berkeley DB to manage storage. When the inSync Server starts, the Berkeley DB needs to perform an internal recovery. But it takes a few minutes. While this process is running, the storage status is reported as Performing recovery procedures on the Storage Status screen. After completing the internal recovery the status changes to Healthy. If for some reasons the internal recovery fails, storage status displays as Failed. In such a situation, storage recovery procedure should be run manually given below:

Click the Dashboard link. Under Quick Summary click the Storage Status link. The Storage Status screen displays. Under Failed Storages click the Start Recovery button to recover the storage.

NOTE: Before recovery the storage, make sure that the following paths should display on the Storage Status screen.

- Database Folder path

- Database Log Folder path and

- Data Folder path.

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Managing individual users could be time consuming for a large installation. User profiles enable inSync administrator to create some profiles or groups which act as configuration containers for users. The inSync administrator can set generic backup configuration parameters on the profile, which automatically applies to all the users using the profile.

Clicking the User Profiles under configuration in the left navigation bar shows the user profile management console. This helps inSync administrator to manage user groups or profiles but the Default profile cannot be deleted.

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Select the User Profiles option from the left navigation bar. The Profile List displays.

from the left navigation bar. The Profile List displays. 3.3.2.1 Create new Profile The Create new

3.3.2.1 Create new Profile

The Create new profile option shows a window for a new profile. The profile allows the inSync administrator set the following tab options for user backup configuration –

the following tab options for user backup configuration – To create a new profile, enter the

To create a new profile, enter the following details:

Field

Description

Profile name

Enter a unique profile name, maximum 50 characters.

Profile Description

Enter a short description about the profile, maximum 250 characters.

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The Schedule tab of Create New Profile displays the following screen.

tab of Create New Profile displays the following screen. To create a new schedule, enter the

To create a new schedule, enter the following details:

Field

Description

Synchronization after every

The inSync administrator can specify how often the user can backup. The users can override this option by selecting the Allow users to change schedule check box

Allow the user to change schedule

If this check box is selected, the user is allowed to change the time of backup interval.

Allow user to pause backup

If this check box is selected, users would see the Pause option to suspend the backups in the inSync client.

Synchronize at Logoff/ Shut-down

Forces the end user to backup all changes at shutdown and logoff

Allowed Backup only from and Allow backup never from

The inSync administrator can choose certain time period during which no automatic backup is allowed for the profile users.

NOTE: The minimum synchronization interval is 5 minutes. But certain files identified as large files are not backed up more frequently than 20 minutes and during log-off events. The default size for large files is 128 MB.

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The Resources tab of Create New Profile displays the following screen.

tab of Create New Profile displays the following screen. To specify network bandwidth, CPU priority, and

To specify network bandwidth, CPU priority, and backup retention period, enter the following details:

Field

Description

Maximum bandwidth over LAN and Maximum bandwidth over WAN

Sets the maximum bandwidth for each client to sync with the server. The bandwidth can be chosen as an absolute value (KBps/MBps) or as a percentage of available bandwidth at the client. A connection is identified as LAN/WAN by the IP address used for connection (see Network Settings). If the IP address is marked Auto, any connection with 20 ms TTL is identified as WAN based connection.

CPU priority

Sets the CPU priority and usage for each client. If it is set between

5

and 10 then it prioritizes inSync client backup compared to other

active applications. If the CPU priority is set below 5, the backup will be slowed down voluntarily to reduce CPU consumption.

Allow user to change Bandwidth/CPU settings

Both the bandwidth and CPU settings can be allowed or disallowed by selecting or not selecting this check box.

Per user Quota

Per user cumulative storage usages from all restore points.

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The Backup tab of Create New Profile displays the following screen.

tab of Create New Profile displays the following screen. To configure Bare Metal Restore and global

To configure Bare Metal Restore and global exclude filter, enter the following details:

Field

Description

 

Configure Bare Metal Restore

This option backs up complete operating system (Windows clients only), applications and settings. All the executables, libraries and configuration files are backed up and scanned for changes on every schedule. Later the inSync administrator can create bare metal restore images and restore entire the PC from scratch (see Bare Metal Restore for more details).

Allow users to add folders

Allow the profile users to configure folders for back up from the client side. If not selected, the users can not choose any folders for backup.

Global Exclude Filters

The inSync administrator can choose global exclude filters, which take precedence for file exclusion rules for all user backups. To exclude certain file types from being synced check various options as given below

i) Office files ii) PDF files

iii) HTML files

iv) Email files

v) Image

files

vi) Video files

vii) Audio files viii) Executables

Setting global filters will override all the other filters that have been set throughout the application.

Exclude filter list

Enter other known file types to be excluded from backing up.

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The Restore tab of Create New Profile displays the following screen.

tab of Create New Profile displays the following screen. To specify restore settings, enter the following

To specify restore settings, enter the following details:

Field

Description

Allow restore from web browser

The inSync user is able to restore backed up files from the Web browser if the Allow restore from web browser check box is selected.

Use Active Directory password for web- restore

The inSync user is asked active directory credentials for restoring data if the Use Active Directory password for web-restore check box is selected otherwise the inSync user has to type a password.

Active Directory Host IP

Specify Active Directory’s host name or IP address of the Active Directory server.

Port

Type a valid TCP port. Default TCP port is 389. For secured LDAP connections over SSL, the default TCP port is 636.

Use secure

Select secure or non-secure connection to Active Directory server while transmitting the AD password for Web restore.

connection

Ignore system password policy for web restore passwords

If the checkbox is selected then the client user can give simple password for Web restore regardless of operating system’s password policy. If the checkbox is not selected then the client user has to follow the operating system’s password policy.

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Field

Description

Allow user to disable server-side restore

If the checkbox is selected then the inSync client gets the option under Web Restore > Disable server side data restore to enable or disable restore of data by the administrator to the server. If the user selects this option then the inSync administrator can not restore backed up files to the server else restore can be performed. After enabling this option in the profile, the inSync administrator cannot migrate these profile users to another profile.

Keep all backups for

The retention period for all backups.

Keep weekly backups for

Retention period for weekly backups.

Keep monthly

Retention period for monthly backups

backups for

About Hierarchical Restore Points- While creating a profile, user can specify for how much time restore points are to be kept. This is specified in terms of three fields daily, weekly, and monthly. When Compaction is started, all restore points younger than the Daily limit are kept. For Those restore points which are older than daily limit but younger than the weekly limit and whom adjacent restore point has time difference less than seven days are deleted. For those restore points which are older than weekly limit but younger than the monthly limit and whom adjacent restore point has time difference less than thirty days are deleted. All restore points whose creation time is older than the monthly limits are deleted.

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The Notification tab allows the inSync administrator to configure the email alert setting to be received in specific days or in case of backup errors. Another option about pop up warnings to be displays at client’s machines if backup error occurs. The Notification tab of Create New Profile displays the following screen.

tab of Create New Profile displays the following screen. To configure email notification, enter the following

To configure email notification, enter the following details:

Field

Description

Send alert email to administrator if not synchronized for

The inSync administrator receives the email alerts if no backups have been occurred in specific days.

Send alert email to administrator in case of backup errors

Select this check box if the inSync administrator requires getting email alerts if errors occur during backup.

Popup warning on user desktop in case of backup errors

On the client side if the inSync administrator needs the user to be notified in case of backup errors select this check box.

3.3.2.2 Copy Profile

Select User Profiles from the left navigation bar and click the Copy button of corresponding user profile listed under Profile List. The Copy action creates an exact copy of the selected profile and saves under different name. It helps to create multiple copies of profile without creating an individual profile each time.

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Druva inSync 4.2.2 – Administrator’s Guide To replicate the existing user profile, enter the following details:

To replicate the existing user profile, enter the following details:

Field

Description

New profile name

The new profile name which will be a replica of the selected user profile.

Profile description

Details of the user profile.

3.3.2.3 Manage Profile

Select User Profiles from the left navigation bar and click the Manage button of a user profile listed under Profile List. The Manage action allows inSync administrator to configure folders for backup, SafePoint settings, and edit all setting options of previously configured profile. Click the Edit button to edit the settings.

For more information on different tabs shown below, see the Create new Profile section under this chapter.

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Druva inSync 4.2.2 – Administrator’s Guide Backup Folders Configured By Admin –The inSync administrator can choose

Backup Folders Configured By Admin–The inSync administrator can choose folders which must be included for all user backups.

choose folders which must be included for all user backups. There are different options to define

There are different options to define or choose folder(s); those are described below.

Quick Configuration - Choose from the pre-defined options (Email, Desktop, My Documents, favorites, Pictures, Music, Office Templates and All Drives) in Quick Configuration. These folders are relative to user’s computer. The last option All Drives which considers all available drives on the client’s computer.

Using Email of Quick Configuration, the inSync administrator can configure PST and OST files which are attached to MS Outlook for backup by choosing Outlook 2003, 2007 and 2010

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Advanced (including 64 bit Microsoft Outlook 2010) from the list of email options. This provides better deduplication and faster backup/ restore of PST files.

deduplication and faster backup/ restore of PST files. The inSync administrator has still the option of

The inSync administrator has still the option of backing up Outlook emails as plain PST files and other types of files by clicking the Configure a folder for Backup button. The Folder Configuration tab of Configure a Folder for Backup displays the following screen.

Configure a Folder for Backup displays the following screen. To add folders for backup, enter the

To add folders for backup, enter the following details.

Field

Description

Folder Path

The inSync administrator can locally browse and add folders with absolute paths shown in the Folder Configuration tab. The inSync administrator can also insert the global variables like %username%, %homedir% or %userprofile% in the path which dynamically expands to the user’s name or home directory path when applied on the client side. For example, in Microsoft Windows XP and 2003, %userprofile% variable replaces with <root>\Documents and Settings\<username> folder path and in

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Field