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INTRODUCTION TO SAP TECHNOLOGY

SAP: The Company World's leading provider of business software*, SAP delivers wide range of products and services that suite customers in all segments of markets i.e small, medium and Large scale enterprises More than 120 countries run SAP applications from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations. 97000 Customers involving more than 175000 installations spread over globally

SAP: Product brand name, Systems, Applications and Products for Data processing

SAP: Evolution In 1972, five former IBM employees Dietmar Hopp, Hans-Werner Hector, Hasso Plattner, Klaus Tschira, and Claus Wellenreuther launch a company called Systems Applications and Products in Data Processing in Mannheim,

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Germany. Their vision: to develop standard application software for real-time business processing 1973 Introduction of R/1 Financial accounting Package 1979 1992 SAP R/2 the first ERP [mainframe] SAP R/3 Unleashed in the market Client server technology, Uniform Graphic user controls, Relational database 1997 2001 2005 2006 Introduction of mysap.com commerce applications e-

SAP R/3 4.7E The last in version before introduction of SAP neatweaver mySAPERP2005 mySAPERP2006 ECC5.0 ECC6.0

SAP will continue to Support ECC6.0 Till 2013

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SAP solutions Overview Large enterprises: SAP Business Suite solutions SAP Business Suite enables you to perform essential, industry-specific, and business-support processes with modular solutions that are designed to work with other SAP and non-SAP software. The core applications of SAP Business Suite:

SAP Customer Relationship Management SAP ERP (enterprise resource planning) SAP Product Lifecycle Management SAP Supply Chain Management SAP Supplier Relationship Management

SAP ERP [ECC 6.0] AP ERP, an application included in SAP Business Suite software, delivers these solutions:

SAP ERP Financials SAP ERP Human Capital Management SAP ERP Operations SAP ERP Corporate Services

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SAP ERP Operations SAP ERP Operations provides your organization with complete features and functions to help you manage your key activities in:

Procurement and logistics execution [MM] Manage end-to-end procurement and logistics business processes for complete business cycles, from self-service requisitioning to flexible invoicing and payment. SAP ERP Operations can also help optimize the physical flow of materials. Product development and manufacturing [PP] Support the entire life cycle of product development and manufacturing. You can perform production planning, manufacturing execution integrated with shop-floor systems, product development, and life-cycle data management in a wide variety of industries. Sales and service[SD] Manage customerfocused activities, from selling products and services, to managing professional-services delivery and internal processes such as calculating incentives and commissions.

Sales & Services With SAP ERP Operations, you can achieve perfect order management with the highest levels of customer satisfaction. You can reduce

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operational costs by simplifying and automating the entire order-to-cash cycle and ensure high customer satisfaction by delivering accurate, ontime information to customers. SAP ERP Operations delivers features and functions to help you support the following business activities:

Sales order management [SD Module] o Manage the complete sales order management process, including handling inquiries, quotations, order generation and processing, as well as contract and billingcycle management. Aftermarket sales and service [Separate Module CS] o Address the basic requirements for customer support, such as the management of installations, service contracts, warranties, service requests, and orders. o Manage all aspects of service-order processing within the service organization, from responding to the customer's initial inquiry to confirmation and billing.

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SAP CUSTOMER RELATIONSHIP MANAGEMENT

Features & Functions SAP Customer Relationship Management (SAP CRM) includes features and functions that support core business processes in the following areas:

Marketing Sales Service Partner channel management. Interaction center Web channel Business communications management

SAP CRM also supports several industry-specific processes with functionality designed to meet the individual needs of diverse industry groups

Solutions for Medium size companies a)SAP Business All in One Solutions for Small size Companies a)SAP Business One

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