Annexure - I Broad Syllabus (Life Insurance) 1 INTRODUCTION TO INSURANCE a) b) c) d) e) What is Insurance. Purpose and Need of Insurance.

Insurance as a social security tool. Role of Insurance in economic development. Advantages of Life Insurance.

2. INSURANACE AGENCY AS A CAREER a) b) c) d) e) Definition of an Agent. Agents Regulations. Other intermediaries Methods of remunerating agents. Procedure for becoming an Agent.

3. PRINCIPLES OF LIFE ASSURANCE a) b) c) d) e) Life Insurance contract. Principle of utmost Good faith. Insurable Interest. Principle of Indemnity. Needs and Insurance.

4. PREMIMUM AND BONUSES a) What is Premium. b) Premium calculation and Actuarial valuation. c) Bonus. 5. LIFE INSURANACE PRODUCT a) b) c) d) Traditional / Unit Linked Policies. Individual and Group Policies. With Profit and Without Profit. Types of Insurance Products as Whole Life Products, Interest sensitive product, Term Assurance. e) Annuities, Endowment Assurance etc. f) Insurance Products for Female and Children etc. 6. UNDERWRITING a) b) c) d) Introduction Classification of Risks. Financial Underwriting. Non-medical underwriting.

e) Underwriting by Agents. f) Recent Trends. 7. INSURANCE DOCUMENTS a) Insurance Documents including Proposal Forms and other relevant Forms. b) First Premium Receipt / Renewal Premium Receipt. c) Policy Contract, Endorsement, Renewal Notice / Bonus Notice, other Insurance documents. 8. POLICY CONDITIONS a) Age, Days of Grace, Lapse and Non-forfeiture, Paid up value, Revival, Assignment. b) Nomination, Surrenders and Loan. c) Indisputability of the Policy. d) Married Womens Property Act Policy. 9. CLAIMS a) b) c) d) Intimation Procedure. Claims Documents- Forms. Settlement Procedure. Accident and Disability Benefits.

10. GROUP INSURANCE a) b) c) d) e) Special, Legal / other features of Group Insurance. Superannuation Schemes. Group Insurance Scheme EDLI and Non-EDLI. Group Gratuity Scheme, Group Leave Encashment Schemes. Retirement Schemes.

11. RURAL AND SOSCIAL SECTORS a) b) c) d) e) f) Legal Provisions. Rural Sector. Social Sector. IRDP. LALGI. K.SS.S.Y. / S.S.Y.

12. ORGANISATION STRUCTURE a) b) c) d) Organisational setup. Important activities. Indian contest. Structure Branch Offices, Brokers, Direct Selling, New Companies, Internal organisations.

e) The Actuarial Profession. 13. LIFE INSURANCE MARKETING a) b) c) d) e) f) g) Marketing concept. Distribution Channel. The Customer. Strengthening Relationship. Function of an Agent. Advertisement. Customer Satisfaction.

14. ROLE OF AN INSURANCE AGENTS a) b) c) d) What is Insurance Agent. Selling Process. Pre-approach, Interview, Objection, Closing, Service, Ethical behaviour. Consumerism in Insurance.

15. PERSONAL DEVELOPMENT a) b) c) d) e) f) g) h) Scope. Product Knowledge. Customer Oriented business target. Time Management. Long-Term Relationship. Motivation, Morale. Communication Skill. Behaviour with others.

16. LAW AND REGULATIONS a) b) c) d) e) f) g) Insurance Act, 1938. L.I.C. Act, 1956. IRDA Act, 1999. Consumer Protection Act, 1986 (COPA) Ambudsman, Other Acts, (Income Tax Act, MWP Acts.) Financial Planning & Taxation. UTI Mutual Funds and Shares.

17. INFORMATION TECHNOLOGY a) b) c) d) e) Introduction. Internet of Intranet Benefits to Agents & Policy Holders. KIOSKS. I.T. in Rural Market.

18. IRDA Licensing of Insurance Agents, Regulation 2000 19. IRDA Licensing of Corporate Agents Regulation 2002 20. IRDA Insurance Brokers Regulation, 2002 21. Bancassurance (Supplement)