ROSANNA (NIKKI) CHRISTEN

3657 Brookstone Dr., Cookeville, TN 38506 | 423-319-8476 | rnchristen@gmail.com

EDUCATION:

May 2013 University of Tennessee Knoxville, TN

Master of Information Science
Emphasis in information systems and data management
 Master’s Practicum Spring 2013: Academic library electronic resources, collection
development, cataloging and classification practices, and media resources.
 Master’s Practicum Fall 2012: Academic library reference techniques and practices,
resource allocation, circulation procedures, and government publications processes.
 Capstone ePortfolio: http://rnchristeneportfolio.wordpress.com
May 2011 Tennessee Technological University Cookeville, TN
Bachelor of Science, Sociology
 Mookherjee Sociology Senior Award 2011
o In recognition of outstanding academic record and potential for future scholarly
research and publication.
May 2005 Roane State Community College Harriman, TN
Associate of Applied Science, Criminal Justice
CONFERENCE PAPERS:

Christen, N. (2018, June). Using Tk20 portfolios to streamline the comprehensive exam assessment
process. Paper presented at the annual meeting of Watermark Engage Austin, TX

Christen, N. (2016, June). The ups and downs of edTPA implementation. Paper presented at the annual
meeting of Tk20 Interactive Austin, TX

Christen, N. (2011, April). Sexual harassment and discrimination of female law enforcement officers.
Paper presented at the annual meeting of the Southern Sociological Society, Jacksonville, FL

ORGANIZED PANEL PRESENTATIONS:

Claus, C.J., Garland, M., Autman, H., Christen, N., Christen, S., Violanti, M. (2016). Assessment Data
for Communication: Discussing Strategies, Struggles, and Successes. Southern States
Communication Association.
Christen, S., Garland, M., Christen, N., Kelly, S., Dowell, G., & Metz, J. (2015). Crafting Visual
Messages to Reach Audiences. Southern States Communication Association.
Kelly, S., Christen, N., Christen, S., & MacDonald, P. (2013). An analysis of instructional information
dissemination. In Navigating emerging technology: A panel on making the right choices to best
serve our students. Southern States Communication Association.

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WORK EXPERIENCE:

Tennessee Technological University Cookeville, TN May 2013–Current

Assessment Coordinator for the College of Education
 Oversee the College of Education (COEd) assessment system, including the Tk20 by Watermark
assessment database.
 Coordinate COEd Assessment System data needs, entry, reports, analyses and outcomes with
faculty, staff, administration, COEd Executive Leadership Council and university
committees/officials on a systematic and sustained basis.
 Coordinate and maintain data collection, management, and validation processes for the Office of
Teacher Education, such as teacher candidate field placements, evaluation binders, edTPA
assessment portfolios, edTPA voucher codes, scores for final grades, and others as needed.
 Research, write, and submit annual reports in conjunction with the Office of Teacher Education
and the Dean’s Office (Institutional Effectiveness, SACSCOC, AACTE PEDS, CAEP, Title
II, Tennessee Higher Education Commission, Tennessee Department of Education, and
Tennessee Board of Education Reports).
 Provide training for COEd assessment system users, such as in-class presentations, field
experience and edTPA seminars, etc.
 Maintain pages on the COEd website related to data and assessment.
Tennessee Technological University Cookeville, TN March 2008–May 2013
Police Department Emergency 9-1-1 Communication Specialist
 Public liaison
 Processed emergency and non-emergency calls
 Communication coordinator between academic departments for incidents on campus
 Traffic and parking enforcement records processor
 Emergency alarm system specialist
 After-hours university switchboard operator.
Oneida Police Department Oneida, TN November 2005–March 2008
Emergency 9-1-1 Communication Specialist
 Shift primary data entry and query specialist for the National Crime Information Center
(NCIC)/Tennessee Information Enforcement Center (TIES) records
 Public liaison
 Processed emergency and non-emergency calls
 Corrections officer
 Emergency contact for all public utilities for the city and county
Scott County Sheriff’s Department Huntsville, TN June 2002–November 2005
Reporting Agency Coordinator (RAC), Alternate Terminal Agency Coordinator (Alt. TAC), Instructor
 Software and data entry training coordinator for the Tennessee Incident Based Reporting System
(TIBRS), NCIC/TIES
 TIBRS, NCIC/TIES quality assurance and validation authority for agency entries.
 Perfect Performance Award 2005: 0.0% error rate for co-agency Winfield Police Department
entries.
 Outstanding Performance Award 2005: 0.5% error rate for the Scott County Sheriff’s
Department entries.
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  Primary contact for technology issues and data preservation
 Responsible for training policies and procedures
 Coordinated software and technology issues between vendors and IT department
 Trained communication and collaborative techniques between team members
 Responsible for training computer-aided dispatch and corrections software and priority
management and processing
 Tennessee Bureau of Investigation liaison
 Corrections officer
 Public liaison

TECHNOLOGY SKILLS:

Research:
Proficient: SPSS, Endnote, RefWorks, Qualtrics, MachForm,
Basic: AMOS, Tableau Reader
Web Development:
Proficient: Drupal, Omeka, Nook Study, Wordpress, Blogger, Kindle & Nook applications,
iMovie, Quicktime, Handbrake, Wondershare, VLC.
Data Systems:
Proficient: Argos, Banner, Tk20 by Watermark, Desire2Learn, ETS Data Manager, Pearson
Platform System, TNCompass, TNAtlas, FileMaker
Basic: Innovative Millennium, ILLiad, LibGuides Serial Solutions
PROFESSIONAL DEVELOPMENT:

Tk20 by Watermark Annual Conference Austin, TX June 2013–2018

TACTE Bi-Annual Conference Franklin, TN 2014–2018
Tennessee Annual edTPA Conference Varies Fall 2014–2016
Southern Regional edTPA Conference Savannah, GA March 2016
National edTPA Implementation Conference Savannah, GA March 2015
DrupalCon Conference Nashville, TN May 2012
PROFESSIONAL ORGANIZATIONS:

 American Association of the Colleges for Teacher Education (AACTE) 2013–Current

 Tennessee Association of the Colleges for Teacher Education (TACTE) 2013–Current

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