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James Smith 8 Hayes St San Rafael, CA 94901 Account Number: 12314 February 22, 2012 The TV Store Billy

Grey 12 Gand Ave San Rafael, CA 94901 Dear Billy Grey: I am writing this letter regarding a product I purchased from The TV Store. The TV that I just bought does not work. I paid $500.00 for this product. To resolve the problem, please repair the product. If the product cannot be repaired, I would like the full purchase price of $500.00 to be refunded. If the product must be returned to you, please make arrangements to pay for the expenses of the return. Enclosed are copies of my records, including photocopies of charge slips I look forward to hearing from you soon regarding my problem. I will wait 20 days before seeking further assistance. Please contact me if you have questions or need additional information. I may be contacted by email at james_smith@email.com. Sincerely,

James Smith

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