Académique Documents
Professionnel Documents
Culture Documents
Mission:
Vision:
Guiding Principles:
Circles of Life
Compassion - We will provide service in a spirit of empathy, love
and concern.
John M. Haupert
Nancy Merritt
Security Officer:
James Carpenter
Safety Officer:
Dodd Day
2009
2009
2009
POISON
CONTROL
T&D
CALL
CENTER
OPERATIONS
CL AS
SROO
MS
UTSW
LAUNDRY
ER GARAGE
CLINICAL
SUPPORT
&
PHARMACY
ADMIN
MRD
MAIL ROOM
RESPIRATORY
THERAPY
POWER
PLANT
CENTRAL
STORAGE
ENGINEERING
ADMIN
BREAK
ROOM
'E'
SOUTH
SOUTH
ELEVATORS
TELLECOMMUNICATIONS SUPPORT
ENVIR.
SERV.
MECH ROOM
PATIENT
TRANS.
INFORMATION SYSTEMS
CRAWL SPACE
'A'
TO
CHILDREN'S MEDICAL CENTER
WEST
'C'
ELEVATORS
NORTH
SOUTH
DPS
CANCER
REGISTRY
SWITCH
GEAR
'G'
ELEVATORS
SHOP
PLACE
ENGINEERING
DEPARTMENT OF
PUBLIC SAFETY
&
SAFETY
MANAGEMENT
ESCALATOR
EAST
BIOMED LAB
SHOP
PHARMACY
CENTRAL
SUPPLY
STERILE
PROCESSING
ELEVATORS
ENVIRONMENTAL SERVICES
|
3
BASEMENT FLOOR
2009
LOADING
DOCK 'A'
PATHOLOGY
HEALTH
INFORMATION
MANAGEMENT
EMERGENCY
ENTRANCE
CHEMISTRY LAB
ELEVATORS
TRANSFUSION
SERVICES
WAITING
ROOM
PATIENT
EMERGENCY
ULTRASOUND
'H'
PERK
SOUTH
'C'
ELEVATORS
NORTH
ELEVATORS
ESCALATOR
'E'
MECH
MICRO-BIOLOGY
'G'
'G'
UROLOGY
EMERGENCY
ELEVATORS
RADIOLOGY
EAST
ER
REGISTRATION
AMBULANCE
ENTRANCE
PSYCH.
WEST
( MEDICAL
RECORDS )
NUCLEAR
MEDICINE
'A'
OB/GYN
INTERMEDIATE
CARE CENTER
(ICC)
TO SPRAGUE
&
ZALE-LIPSHY
|
4
GROUND FLOOR
2009
TO
UT SOUTHWESTERN
AMBULATORY
CASHIER
HOUSE
STAFF
ANDERSON
CONFERENCE
CARE CENTER
OUTPATIENT
WEST
DINING
INF
O
CTR
SOUTH
DISCHARGE
LOUNGE
CHAPEL
ADT
'H'
'E'
ELEVATORS
NORTH
ELEVATORS
ESCALATORS
PATIENT
SOUTH SOUTH
BUSINESS
COMM
OFFICE
PHYSICAL
PATIENT
RELATIONS
MEDICINE
&
MED
SVCS
ADMIN
AUDITORIUM
REGISTRATION
PHARMACY
SURGERY
ADMIN
REHABILITATION
(PM&R)
'G'
ATM
McDONALDS
CORP
EAST
'G'
MEDICAID
MEDICAL
CENTER
CLINIC
CAFETERIA
ELEVATORS
TO
CHILDREN'S
PASTORAL
CARE
DIETARY
VOLUNTEER
OFFICE
ROOM
GIFT
SHOP
BED TOWER
ENTRANCE
'A'
NURSING
ADMIN
ADMINISTRATION
MEDICINE
SERVICES
EAST
CARE
MGMT
&
SOCIAL
WORK
EAST
ELEVATORS
TO
SPRAGUE
&
ZALE-LIPSHY
FIRST FLOOR
CLINIC
ENTRANCE
2009
2ND FLOOR
OUTPATIENT
CLINICS
WEST
OPERATING
ROOM
MECH
ANATOMIC
PATHOLOGY
TRAUMA SERVICES
'C'
NORTH
'G'
'E'
ELEVATORS
EAST
ELEVATORS
SOUTH
ELEVATORS
'H'
'A'
DAY SURGERY
EAST
ICU
ANESTHESIOLOGY
OPERATING
ROOM
ELEVATORS
DAY SURGERY
SOUTH
SURGICAL
INTENSIVE CARE
|
6
SECOND FLOOR
2009
MECH
3 WEST
ROOMS
60 - 83
3RD FLOOR
OUTPATIENT
CLINICS
ELEVATORS
ELEVATORS
NEONATAL
INTENSIVE
CARE
UNIT
(NNICU)
ELEVATORS
'E'
CRITICAL
CARE
NURSERY
(CCN)
LABOR
AND
DELIVERY
WEST
'H'
'C'
'G'
ELEVATORS
NEWBORN NURSERY
MECH
3 NORTH
L&D
TRIAGE
3 EAST
'A'
LABOR
AND
DELIVERY
EAST
ELEVATORS
ROOMS
20 - 36
ROOMS
1 - 17
|
7
THIRD FLOOR
2009
4TH FLOOR
OUTPATIENT
CLINICS
4 WEST
ROOMS
60 - 83
ELEVATORS
'H'
4 SOUTH SOUTH
4 SOUTH
ELEVATORS
'C'
'G'
ROOMS
40 -54
'E'
ELEVATORS
ELEVATORS
4 NORTH
NEWBORN
NURSERY
4 EAST
ELEVATORS
ROOMS
20 -36
'A'
OB COMPLICATION CLINIC
ROOMS
1 - 17
OB / GYN
|
8
FOURTH FLOOR
2009
5TH FLOOR
OUTPATIENT
CLINICS
5 WEST
ROOMS
60 - 83
ELEVATORS
ELECT.
ROOM
'H'
5 SOUTH SOUTH
'C'
ELEVATORS
'G'
'E'
ELEVATORS
5 SOUTH
CLASSROOM
ROOMS
40 - 54
ELEVATORS
WISH
ADMINISTRATIVE
OFFICES
REGISTRATION &
FINANCIAL
COUNSELING ADMIN
5 NORTH
5 EAST
ROOMS
20 - 36
ROOMS
1 - 17
|
9
FIFTH FLOOR
2009
6TH FLOOR
OUTPATIENT
CLINICS
6 WEST
ROOMS
60 -83
ELEVATORS
'H'
G.I.LAB
'E'
G.I.LAB
ROOMS
40 - 54
ELEVATORS
'C'
OFFICES
'G'
GERIATRICS
ELEVATORS
6 NORTH
ELEVATORS
BURN ICU
6 EAST
ROOMS
20 - 36
ROOMS
1 - 17
|
10
SIXTH FLOOR
2009
7TH FLOOR
OUTPATIENT
CLINICS
7 WEST
ROOMS
60 - 83
ELEVATORS
'H'
SELDIN LEARNING CENTER
7 SOUTH-SOUTH
'E'
7 SOUTH
'C'
ELEVATORS
'G'
ROOMS
40 -54
ELEVATORS
7 NORTH
ELEVATORS
7 EAST
ROOMS
20 - 36
ROOMS
1 - 17
|
11
SEVENTH FLOOR
2009
8 WEST
ROOMS
60 - 83
ELEVATORS
'C'
EPILEPSY
EPILEPSY
CENTER
'E'
ROOMS
40 -54
ELEVATORS
'G'
EPILEPSY
ELEVATORS
PSYCHIATRIC
INPATIENT
8 NORTH
ELEVATORS
8 EAST
ROOMS
20 - 36
ROOMS
1 - 17
|
12
EIGHTH FLOOR
2009
9 WEST
ROOMS
60 - 83
ELEVATORS
9 SOUTH SOUTH
PULMONARY MEDICINE
9 SOUTH
'C'
'G'
'E'
ROOMS
40 - 54
ELEVATORS
9 NORTH
ELEVATORS
9 EAST
ROOMS
20 - 36
ROOMS
1 - 17
|
13
NINTH FLOOR
2009
10 WEST
ROOMS
60 - 83
ELEVATORS
10 SOUTH - SOUTH
NUCLEAR CARDIOLOGY
'E'
10 SOUTH
CARDIOPULMONARY
INTENSIVE
CARE UNIT
(CPICU)
'C'
'G'
ELEVATORS
CARD
REHB
ELEVATORS
MECH.
10 EAST
ROOMS
20 - 36
|
14
TENTH FLOOR
2009
Chase
Bank
I n w o o d R d.
ar
ry
in
es
St. Paul
Hospital
Visitor
Parking
Bl
Lof
lan
dS
tre
et
Mockingbird
Lane
vd
Lofland
Parking
Garage
Aston Center
Occupational
Health and
Support
Wellness
Services, A
(Briggs Weaver)
Outpatient
UT Southwestern Clinic
Medical Center
Emergency
Room
Me
dic
E
al
Cen
te
Clinical
Science &
Sprague
Buildings
Meadows
(MRI)
Childrens
Medical Center
of Dallas
Motor
Street
r D
rive
W
S
Simmons
Ambulatory
Surgery
Center
Zale-Lipshy
Hospital
Crisis
Center
Prescription
Center
Amelia Court
Professional
Building
C t.
|
15
Stemmons
Freeway
I-35
Eligibility Center
Patient Parking
lia
Ame
Parkland
Memorial
Hospital
ER
Parking Garage
Employee
Parking
(Lingo Lot)
Support
Services, C
VI
48 P C
11
e
H. nt
Hi er
ne
s
Eligibility Center
Prescription Center
2009
16
2009
Y
DALLAS NORTH TOLLWA
CARROLLTON
BETHEL
FARMERS
BRANCH
Beltline Rd.
Har
ry H
in
183
Pa
rk
es B
lvd.
Motor St.
Live Oak
di z
Ca
Remond
Br
oo
kS
pr
ing
Marsalis
Hampton Rd.
West Ledbetter
Westmoreland
Beltline
GRAND
PRAIRIE
COCKRELL
HILL
DALLAS
LOOP 12
Hampton Rd.
Goldman
Woodall
Rogers
y
va
Er
LOOP 12
Beltline
Bickers
ROWLETT
BALCH
LOOP 12
S. Polk St.
KLEBERG
|
17
WILMER
DE SOTO
GLENN HEIGHTS
MESQUITE
Elam Rd.
Overton
DUNCANVILLE
CEDAR HILL
SUNNYVALE
Beltline
Elmbrook
UNIVERSITY
PARK
.
St
.
a k ve
P e ll A
l
k e al
H
IRVING
Fo
re
st
Ferguson
Centerville Rd.
as
Empire
Central
Mockingbird
Lane
Park Ln.
way
ad
Bro
LOVE FIELD
114
HIGHLAND
PARK
Edgefield
Hopkins
DALLAS
GARLAND
1st St.
LOOP 12
Avenue D
Greenville Ave
.
AIRPORT
Inwood Rd.
Blvd.
Harry Hines
D/FW
INTERNATIONAL
SACHSE
LANCASTER
SPRINGS
2.
Bluitt-Flowers COPC
303 Overton Road, Dallas, TX 75216
From I-35E - South of downtown Dallas and just south of highway 67 split, exit Overton and proceed
east. Location is east of Beckley on the north side of Overton.
From Loop 12/West Ledbetter - Turn north onto Marsalis, just east of I-35E. Proceed north and
turn west onto Overton. Location is west of Marsalis on the north side of Overton.
3.
4.
5.
2009
18
6.
From 75/Central - Exit Haskell Ave and proceed southeast to Live Oak. Turn right onto Live Oak and
proceed west, toward downtown. Location is on the right (north) side of Live Oak just past Hall Street.
From I-30 - Exit Peak St. Turn north and proceed to Live Oak. Turn left onto Live Oak and go west,
toward downtown. Location is on the right (north) side of Live Oak just past Hall St.
7.
8.
9.
2009
19
15. Irving Health Center COPC & Irving Womens Health Center
1800 North Britain Road, Irving, TX 75061
From Dallas on 183 West - Exit OConnor, go under overpass to service road. Turn right on Britain
Road, the clinic is on the left (east) side of Britain Road.
From Irving on 183 East - Exit OConnor and remain on service road. Turn right on Britain
Road, the clinic is on the left (east) side of Britain Road.
2009
20
Parkland HEALTHfirst
Parkland Community Health Plans Medicaid Managed Care product Enrollment: 800/964-2777
(STAR Medicaid).
Member Services: 888/672-2277
Provider Services: 888/672-2277
For complaints, PCP changes or plan questions, contact Member
Specialty Referrals: 800/240-0410
Services.
For notification, plan questions, pre-authorization or
pre-certification, contact Provider Services.
Behavioral Health - NorthSTAR
NorthSTAR: 888/800-6799
Parkland HEALTHplus
Parkland HEALTHplus
Enrollment: 888/372-3862
Member Services: 888/372-3862
Provider Services: 888/372-3862
Specialty Referrals: 800/240-0410
Parkland KIDSfirst
Parkland KIDSfirst
Enrollment: 800/647-6558
Member Services: 888/814-2352
Provider Services: 888/814-2352
Specialty Referrals: 800/240-0410
2009
21
Americaid
Americaid - Amerigroup
Parkland HEALTHfirst
Parkland HEALTHfirst:
BEHAVIORAL/MENTAL HEALTH
NorthSTAR
Eligibility and enrollment
NorthSTAR: 888/800-6799
Value Options: 888/800-6799
TexCare
800/647-6558
Amerikids
Amerikids - Amerigroup
Parkland KIDSfirst
Parkland KIDSfirst
2009
22
Community Services
Bureau of Vital Statistics
512/458-7111
214/670-3092
214/653-7477
800/342-2437 English/Spanish
800/344-7432 English/Spanish
214/358-4504
972/233-TEEN (8336)
214/671-4271
214/351-3490
214/352-8134
214/941-8578 or 1-866-941-8578
214/915-4700
Crisis Assistance
214/826-8330
214/638-4997
214/670-8367
972/620-8696
214/943-7757
214/819-2000
DART
2009
214/951-8300
214/979-1111
23
214/670-8275
888/CDC-FACT (888/232-3228)
Family Violence
214/351-3490
214/671-4304
214/670-4225
214/941-1991
214/942-2998
972/276-0057
214/424-7208
214/941-1991
214/670-0510 or 800/588-1248
214/648-6209 or 800/433-6667
Provide clinic services and home visits to low birth weight &
medically at risk infants.
2009
214/670-8266
24
214/670-8367
877/633-8747 - Appointments
512/416-2860
NorthStar
888/800-6799
800/222-1222
817/264-4920
2009
25
711 or 800/735-2989
711
711 or 800/662-4954
Voice Carry-Over (VCO) - people who cannot hear but can use
their own voice during a call would call this number to have a
Relay agent translate a call.
877/826-1786
800/735-2989
877/826-6607
214/522-0255 or 800/788-8058
www.organ.org
512/834-6600
www.donatelifetexas.org
800/252-5400
24 hours a day, 7 days a week
804/782-4800
26
214/978-0000
214/670-6340
214/670-7200
Youth Services
214/243-1575
2009
27
2009
28
Area Listing
Access Services Division ........................................................ 33
Accounting.................................................................................. 34
Acute Dialysis............................................................................ 35
Acute Stroke Unit (ASU) and 8 West ................................ 36
Administration........................................................................... 37
Admissions, Discharges & Transfers (ADT) ...................... 38
Ambulatory Care Clinic (ACC) ................................................ 39
Ambulatory Surgical Center (ASC) ...................................... 40
Amputee Clinic............................................................................41
Anesthesiology .......................................................................... 42
A/R Automation ........................................................................ 43
Asbestos Program..................................................................... 44
Behavioral Health & Social Services.................................... 45
Benefits ....................................................................................... 46
Billing Department.................................................................... 47
Bio-Medical Lab......................................................................... 48
Bluitt-Flowers Health Center (COPC).................................. 49
Building & Grounds.................................................................... 50
Burn Center .................................................................................51
Burn Clinic................................................................................... 52
CAD Operator............................................................................ 53
Call Center Operations ............................................................ 54
Cancer Prevention & Intervention Program (CPIP) .......... 55
Cardiac Labs............................................................................... 56
Cardiac Rehabilitation Services............................................ 57
Cardiopulmonary Intensive Care Unit (CPICU).................. 58
Cardiovascular Lab (10 South South) .................................. 59
Cardiovascularthoracic Surgery Clinic ................................ 60
Care Management/Social Work .............................................61
Cash Applications...................................................................... 62
Cashier Department................................................................. 63
Chronic Kidney Disease Clinic ................................................ 64
Clinical Engineering................................................................... 65
Clinical Research ....................................................................... 66
Clinical Support Services Division ........................................ 67
Commercial & Medicare Collections ..................................... 68
Community Dental Care ........................................................... 69
Community Services (COPC)................................................... 70
Compensation ..............................................................................71
COPC Division............................................................................. 72
COPC Resource Support Team .............................................. 73
Corporate Communications ..................................................... 74
Corporate Compliance Office................................................. 75
Customer Service Department.............................................. 76
Dallas Healthy Start................................................................ 77
Decision Support....................................................................... 78
deHaro-Saldivar Health Center (COPC).............................. 79
deHaro-Saldivar Womens Health Center .......................... 80
Dermatology Clinic.....................................................................81
Design & Construction ............................................................. 82
Dialysis Access Clinic............................................................... 83
Disaster Management/Trauma Services ............................ 84
Dysplasia Clinic .......................................................................... 85
Ear, Nose & Throat Clinic (ENT) .......................................... 86
East Dallas Health Center (COPC)........................................ 87
East Dallas Womens Health Center .................................... 88
EKG Department ....................................................................... 89
Electrical Shop.......................................................................... 90
Electromyography (EMG).........................................................91
Emergency Services Department (ESD)............................. 92
Employee Physician Office (EPO).......................................... 93
Employee Relations................................................................... 94
2009
Employment Services............................................................... 95
Engineering Services ............................................................... 96
Enterostomal Nursing Services ............................................ 97
Environmental Services........................................................... 98
Epilepsy Outreach Program.................................................... 99
Facilities Planning & Development ...................................... 100
Facilities Planning & Development Division........................101
Family Medicine Clinic............................................................ 102
Finance ...................................................................................... 103
Finance Division....................................................................... 104
Fine Needle Aspiration Clinic .............................................. 105
Garland Health Center (COPC) ............................................ 107
Garland Womens Health Center......................................... 108
Gastroenterology Lab (GI Lab - 6SS) ............................... 109
General Dentistry Clinic.........................................................110
General Surgery Clinic.............................................................111
Geriatric Care Unit (9 South South) ..................................112
Geriatrics - Senior House Calls............................................113
Geriatrics and Senior Care Center......................................114
Gift Shop ...................................................................................115
Government Reimbursement .................................................116
Gynecologic Oncology Clinic ..................................................117
Gynecology Clinic......................................................................118
Gynecology/Gynecology Oncology - Inpt (4 West) .........119
Gynecology Infertility/Endocrine Clinics ......................... 120
Health Information Management (HIM) ...........................121
Health Insurance Portability and
Accountability Act (HIPAA).............................................. 122
HIV Administration................................................................ 123
HIV Case Management .......................................................... 124
HIV Clinical Services ............................................................. 125
HIV Prevention Case Management ..................................... 126
HOMES Program..................................................................... 127
Hospital Replacement Program............................................ 128
Hospitalist Unit (7 South).................................................... 129
House Staff/Graduate Medical Education Office ......... 130
Human Resource Records ......................................................131
Human Resource Relations.................................................... 132
Human Resources Division .................................................... 133
Infection Control.................................................................... 134
Infectious Diseases Unit (9 East)...................................... 135
Information Systems............................................................. 136
Infusion Clinic.......................................................................... 137
Injury Prevention Center of
Greater Dallas (IPCGD) ...................................................... 138
Interior Design ....................................................................... 139
Internal Audit ......................................................................... 140
Irving Health Center (COPC) ................................................141
Irving Womens Health Center............................................ 142
Jail Health................................................................................ 143
Labor & Delivery (L&D) ......................................................... 144
Lake June Womens Health Center .................................... 145
Lakewest Womens Health Center...................................... 146
Legal Affairs............................................................................ 147
Legislative Affairs ................................................................. 148
Linen Services ......................................................................... 149
Locksmith Shop ....................................................................... 150
Mail Room...................................................................................151
Managed Care Contracting ................................................... 152
Maple Womens Health Center ............................................ 153
Master Services Agreement/
UTSW Faculty Contract..................................................... 154
29
2009
30
2009
31
2009
32
2009
33
Accounting
Description of Services:
Non-patient calls
Departmental inquiries regarding performance reports, budget
or non-patient invoices
Status of invoice payments via check request or purchase order
Departmental inquiries regarding applying for grants and grant
financial reporting
Key Contacts:
214/590-4105
214/590-4100
214/590-4106
214/590-4162
214/590-4234
Main
Accounts Payable
Accounts Receivable
Main Fax
Acct Payable Fax
2009
34
Acute Dialysis
Description of Services:
214/590-5793 Main
214/590-0191 Fax
Main Hospital Building
Outpatient Clinic
Fifth Floor
Patient/Family calls
Initiation for dialysis
Lab reports
Location of community outpatient dialysis units
Medical Records
Referrals
Social Work for out of town treatment
Vascular access issues and placement
Management Staff:
Non-patient calls
Schedule for treatment
Medical records
Referrals
Vascular access issues
Funding eligibility
2009
35
Description of Services:
2009
36
Administration
Description of Services:
214/590-8006 Main
214/590-8096 Fax
Also handle,
Administrator on call responsibilities
Board of Managers meetings
Leadership Forum meetings
Hospital meal tickets for special interest groups (Foster
Grandparents Program, Dallas Firefighters, etc.)
Hospital tours
Internal Medicine grand rounds information
Walk-in patient complaints
Teaching case application acceptance
Disaster management
Non-patient calls
Agenda items for Leadership Forum meetings
Hospital meal tickets for special interest groups (Foster
Grandparents Program, Dallas Firefighters, etc.)
Access to hospital embossing seal
Legislative health policies
Internal Medicine ground rounds
Parkland Board of Managers
Reserving Administrative Conference Room
Schedule or signature of President/CEO
Teaching cases
Tours of the hospital
Key Contacts:
2009
Management Staff:
Ron J. Anderson, MD
President & CEO
214/590-8076
John M. Haupert
Chief Operating Officer
214/590-8023
John F. Dragovits
Chief Financial Officer
214/590-8097
Peter Hoffmann, MD
Sr. Vice President & Chief Quality
Officer
214/590-6773
Jay Shannon, MD
Sr. Vice President & Chief Medical
Officer
214/590-0126
Miriam Sibley, RN
Sr. Vice President & Chief Nursing
Officer
214/590-8100
37
214/590-8920 Main
214/590-6690 ADT Hotline
214/590-2713 Fax
2009
Management Staff:
38
214/590-5512 Main
214/590-5491 Fax
214/590-5607 Fax
Management Staff:
Non-patient calls
Other clinic-related issues
Patient/Family calls
Questions for patients previously seen in ACC
Other clinic-related issues
2009
39
Patient/Family calls
Confirm scheduling for surgical appointments
Patient condition updates
Questions about post-operative/discharge instructions
Non-patient calls
Questions regarding procedures or surgeries performed
2009
40
Amputee Clinic
Description of Services:
214/590-5694 Main
214/590-5685 Appointments
214/590-4047 Fax
Main Hospital Building
Outpatient Clinic
Sixth Floor
Management Staff:
2009
41
Anesthesiology
Description of Services:
Patient/Family calls
Regarding anesthesia services received
Non-patient calls
Requests for anesthesia
214/590-8329 Main
214/590-2999 Emergency Airway
214/590-1569 Fax
Main Hospital Building
Second Floor
Management Staff:
Key Contacts:
Administrative Assistant, Lynn Hobbs - 214/590-8329
2009
42
A/R Automation
Description of Services:
Non-patient calls
Billing and program support
EPIC claims
Provides support of XactiMed application
Management Staff:
Key Contacts:
2009
43
Asbestos Program
Description of Services:
214/590-5117 Main
214/590-6944 Fax
Non-patient calls
All asbestos-related questions
Key Contacts:
Management Staff:
2009
44
Patient/Family calls
Calls regarding behavioral health, social service care and
language assistance received
Non-patient calls
Requests from providers for consultation/referral
2009
214/266-1222 Main
214/266-1248 Fax
3310 Live Oak
Third Floor
Dallas, TX 75204
Management Staff:
45
Benefits
Description of Services:
214/590-8330 Main
214/559-2171 Emp Assistance
Program (EAP)
866/449-6495 Aetna Member
Services
214/590-2758 Fax
Non-patient calls
COBRA coverage
Employee address changes for benefits
Employee benefits
Employee insurance plans
Employee discount information for cell phones, DART E-Pass
Disability questions
Retiree benefits
Retirement planning
Supplemental/Tax Deferred Annuity loans
Management Staff:
Jim Johnson, Director
214/590-8032
214/786-8244 Pager
Key Contacts:
2009
46
Billing Department
Description of Services:
Non-patient calls
Claims related questions
Insurance companies or customer service representatives
regarding third party billing
Questions regarding claim editing
Key Contacts:
214/266-2835 Main
214/266-2406 Fax
1250 Mockingbird Lane
Suite 400
Dallas, TX 75247
Management Staff:
2009
47
Bio-Medical Lab
See Clinical Engineering
2009
48
214/266-4200
214/266-4262
214/266-4310
214/266-4218
Main
Medical Records
Pharmacy
Fax
Non-patient calls
Appointments
Medical records requests
Referrals
Request for volunteers for health-related community events
Other clinic-related issues
Key Contacts:
2009
49
Non-patient calls
Cabinet repairs
Replace ceiling tile
Replace floor tile
Hang miscellaneous items on wall (pictures, documents,
whiteboards, thermostats covers, etc.)
Maintain and clean grounds
Roof repair
Vinyl repair
Wall and door repair
Window repair
214/590-5142 Main
214/590-2000 Work Requests
214/590-2763 Fax
Main Hospital Building
Basement
Management Staff:
Key Contacts:
2009
50
Burn Center
Description of Services:
Patient/Family calls
Discharge Home Care
Prescription refill
Requests for condition
Support groups for burn survivors and their families
Non-patient calls
Insurance companies for insurance verification or
authorization
Pharmacy requests
Referrals
2009
51
Burn Clinic
Description of Services:
Non-patient calls
Appointments
Diagnostic exam scheduling
Medical record requests
Referrals
Key Contacts:
2009
214/590-5694 Main
214/590-5685 Appointments
214/590-6950 Fax
Main Hospital Building
Outpatient Clinic
Sixth Floor
Management Staff:
52
CAD Operator
Description of Services:
Non-patient calls
Requests for all building plans - architechtural, mechanical,
plumbing and electrical
Key Contacts:
214/590-5126 Main
214/590-6944 Fax
Parkland Support Services
Building A (Briggs Weaver)
First Floor
5000 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
2009
53
214/266-8777
214/266-8700
214/590-8000
214/590-8630
214/590-7890
214/266-8703
Patient Line
PHHS Staff Only
Hosp Operators
Page Operators
STAT Page
Fax
Non-patient calls
Update information for on-line directories
Parkland Nurse Line - None
Main Hospital Operators
Patient/employee location
Paging requests
On-call information
Key Contacts:
54
Description of Services:
Patient/Family calls
Appointments
Health information on breast cancer
Referrals
Request for results
214/266-1694 Main
214/266-1692 Fax
9202 Elam Road
Dallas, TX 75217
Management Staff:
Non-patient calls
Appointments
Health information on breast cancer
Referrals
Request for results
Request for volunteers for health-related community events
2009
55
Cardiac Labs
Description of Services:
Non-patient calls
Appointment scheduling
Requests for film copies of old cardiac cath or angioplasty
procedures
Medical records requests
Doctor to doctor consults
Referrals
214/590-8617
214/590-8617
214/590-8618
214/590-8617
214/590-5055
Main/Appointments
Cardiac Cath Lab
Pacemaker & ICD
Arrhythmia
Clinical
Electrophysiology
214/590-5032 Fax
Main Hospital Building
Basement
Management Staff:
Arrhythmia Clinic
Cardiac Catherization Lab
Electrophysiology Lab
Internal Cardioverter Defibrillator
Clinic (ICD)
Pacemaker Clinic
Transtelephonic Monitoring Clinic
2009
56
Patient Calls
Schedule/cancel appointments
Questions about exercise nutrition program
214/590-8236 Main
214/590-8339 Fax
Main Hospital Building
Tenth Floor
Management Staff:
Non-patient calls
Referrals
Appointments
Questions about services
2009
57
Description of Services:
Cardiopulmonary Intensive
Care Unit - 10 South (CPICU)
Management Staff:
Patient Calls
Patient condition updates
Non-patient calls
Bed assignments
Lab & procedure results
Physician consults
2009
58
214/590-8395
214/590-7169
214/590-7168
214/590-7166
214/590-6922
Main
Appointments
Business Office
PHHS Staff Only
Fax
Non-patient calls
Appointments
Procedure results located in Cardiology Information
Management System (CIMS)
2009
59
214/590-5524 Main
214/590-5218 Appointments
214/590-6950 Fax
Non-patient calls
Appointments
Diagnostic exam scheduling
Medical record requests
Referrals
2009
Management Staff:
60
Care Management
Coordinate the care of PHHS inpatient population from
admission to discharge
Ensure patients receive high quality, medically necessary care
Ensure patients are discharged with all available resources to
safely manage their health problems
Promote effective and responsible utilization of resources
Promote effective clinical documentation, support delivery of
safe, high quality care
Maximize reimbursement from payors and minimize costs to
patients and families
Discharge planning
Social Work
Provide and coordinate referrals to community services for all
Parkland patients including:
Adoption/foster care placements
Adult/child protective services
Alcohol and substance abuse assessments/counseling
Area hotel information
Battered women counseling
Counseling/patient-family intervention
Discharge planning
Geriatric case management
Individual and family counseling
Nursing home placement and referrals
Patient advocacy
Psychosocial assessment
Referrals for financial assistance
Referrals for food, shelter, clothing, eyeglasses
Support groups
Transportation
214/590-1555
214/590-8164
214/590-4595
214/590-8166
Case Management
Social Work
Fax Care Mgmt
Fax Social Work
Patient/Family calls
Social work assistance
Discharge planning assistance
Care coordination assistance
Non-patient calls
Payor Denials
Pre-certification/Authorization for services
Determination of medical necessity for admissions
Utilization review
Social work assistance
Key Contacts:
2009
61
Cash Applications
Description of Services:
Non-patient calls
Payment questions - Has payment been received?, Why hasnt
payment been posted?, etc.
Serve as a resource to Customer Service Department
Key Contacts:
2009
214/266-2407 Main
214/266-2882 Fax
1250 Mockingbird Lane
Suite 500
Dallas, TX 75247
Management Staff:
62
Cashier Department
Description of Services:
Patient Calls
Inquiries regarding patient valuables
Inquiries about patient parking
Patient payments by telephone (credit card)
Non-patient calls
Cash balancing issues
Cash handling/security issues
Cash receipt journal issues
Credit card terminal issues
General ledger posting
Inquiries regarding patient valuables
Patient payments
Pharmacy payments
214/590-8566 Main
214/590-6919 Fax
Main Hospital Building
First Floor
Management Staff:
Key Contacts:
2009
63
214/590-5790 Main
214/590-0191 Fax
Main Hospital Building
Outpatient Clinic Building
Fifth Floor
Management Staff:
2009
64
Clinical Engineering
Description of Services:
Non-patient calls
Repair or replacement of medical equipment
Key Contacts:
214/590-8400
214/590-5113
214/786-8158
214/590-2763
Main
Work Requests
After Hours
Fax
2009
65
Clinical Research
Description of Services:
Non-patient calls
PHHS site approval status for research studies
Consultation on research design, data management, data
analysis and publication
Nursing research committee membership and/or meeting times
Texas Health Care Information Council (THCIC) data
DFWHC Data Initiatives
214/590-4876 Main
214/648-3270 Institutional Review
Board (IRB)
214/590-4595 Fax
Parkland Support Services
Building B (Staff Residence)
Ground Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Valerie Hart, Director
214/590-8966
214/786-7743 Pager
Key Contacts:
2009
66
214/590-8714 Main
214/590-6917 Fax
Non-patient calls
Questions or issues dealing with the overall operation of the
division (does not include patient complaints)
Management Staff:
Key Contacts:
2009
67
Non-patient calls
Itemized statements
Patient account information
Receipt of insurance payments and correct adjustments
Requests for detailed bills
Requests for medical records information
Claim status
Medicare name and number mismatch
Parkland staff with questions regarding Medicare
Key Contacts:
2009
68
Non-patient calls
Appointment scheduling
Dental health education
Referrals
Request for medical records
Request for volunteers for health-related community events
Other dental-related issues
Key Contacts:
2009
69
214/266-1249 Main
214/266-1248 Fax
3310 Live Oak
Third Floor
Dallas, TX 75204
Management Staff:
Non-patient calls
Requests for PHHS to participate in community activities
including:
Community service information
Mammography
Speakers for health-related topics
2009
70
Compensation
Description of Services:
214/590-8884 Main
214/590-2758 Fax
Parkland Support Services
Building B (Staff Residence)
Second Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Non-patient calls
Questions regarding:
Administrative exceptions - salary
Career path guidance
Compensation training programs
Incentive programs
Job descriptions
Market issues
Performance appraisals
Promotion Percentage Worksheet
Salary surveys
Management Staff:
2009
71
COPC Division
Description of Services:
214/590-0100 Main
214/590-0173 Fax
Non-patient calls
Questions or issues dealing with the overall operation of the
division (does not include patient complaints)
Key Contacts:
Management Staff:
2009
72
214/266-1249 Main
214/266-1248 Fax
3310 Live Oak
Third Floor
Dallas, TX 75204
Patient Calls
General information about COPC sites and services
Special activities, events and initiatives
Compliments/commendations for staff and/or clinic site
Complaint management
Management Staff:
Non-patient calls
Broad communication and assessment of information
throughout COPC, Parkland and the general community
Information about special activities, events, initiatives,
issues and statistics
Facility tours and/or observations of special initiatives or
programs
Collaborative efforts and initiatives
Key Contacts:
2009
73
Corporate Communications
Description of Services:
214/590-8054 Main
214/590-2740 Fax
Main Hospital Building
First Floor
Management Staff:
April Foran, Director
214/590-8294
214/786-8314 Pager
Non-patient calls
Assistance with developing brochures, fliers, advertising,
newsletters, etc.
Items for Pulse, Pulse Special Report
Newspapers, television and radio media requesting information
or interviews
Newspapers, television and radio media selling advertising
and/or marketing to Parkland
Requesting copies of Highlights or other publications
To report unaccompanied media in departments
Vendors whose services and/or products we utilize
Items to include in This Week at Parkland
Items to go out through Postmaster
Key Contacts:
2009
74
Patient/Family calls
Reporting ethical or compliance concern(s) to Compliance
Integrity Hotline
Non-patient calls
Reports of compliance concerns from employees
Other state & accreditation agencies (Office of the Inspector
General, Joint Commission, etc.)
214/590-1171
800/351-0093 Compliance
Integrity Hotline
214/590-5631 Fax
Parkland Support Services
Building B (Staff Residence)
Third Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
2009
75
Patient Calls
Anything to do with patient bills - balance, payment
arrangements, accounts going to collection agency, etc.
Notify of address changes
Update insurance information
Inquiries for bill reductions, liens or settlement offers for
patients involved in an accident
Non-patient calls
Collection agencies
Medical Records seeking clarification on what was requested
Key Contacts:
214/590-4900 Main
214/266-2901 Fax
1250 Mockingbird Lane
Suite 500
Dallas, TX 75247
Management Staff:
2009
76
Patient Calls
Appointment scheduling for transportation
Car seat safety/training
Health fairs
Referrals (e.g. Prenatal Care, Social Services, Sudden Infant
Death Syndrome, Shaken Baby, Child Immunization, Medicaid,
Childrens Health Insurance Program)
Women, Infants & Children (WIC)
214/590-1670 Main
214/590-1672 Fax
4917 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Non-patient calls
Health education presentations
Request for volunteers for health-related community events
Key Contacts:
2009
77
Decision Support
Description of Services:
Non-patient calls
Department costs or charge analysis
Product line charges and costs
Budget process
214/590-0291 Main
214/590-0328 Fax
Parkland Support Services
Building C (Childrens Shelter)
Second Floor
4811 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Key Contacts:
2009
78
Non-patient calls
Appointments
Medical record requests
Referrals
Request for volunteers for health-related community events
Other clinic-related issues
Key Contacts:
2009
214/266-0500
214/266-0565
214/266-0600
214/266-0520
214/266-0505
214/266-0549
214/266-4310
214/266-0554
Main
Appointments Adult
Appointments Pedi
Appointments
Adolescent
Appointments
Behavioral Health
Medical Records
Pharmacy
Fax
79
Pregnancy diagnosis/testing
Prenatal management and care of low-risk pregnant patients
Family planning/birth control
Patient Calls
Appointments
Low-risk pregnancy questions
Questions about scheduled appointment
Minor discomforts of pregnancy
Non-patient calls
Provider consultations
Other clinic-related issues
214/266-0580 Main
214/266-0589 Fax
1400 N. Westmoreland Road
Dallas, TX 75211
Management Staff:
2009
80
Dermatology Clinic
Description of Services:
214/590-5694
214/590-5685
214/590-5686
214/590-4047
Non-patient calls
Appointments
Referrals
Management Staff:
Patient Calls
Appointments
Medication refills
Other clinic-related issues
Key Contacts:
Main
Appointments
PHHS Staff Only
Fax
2009
81
Non-patient calls
All types of construction projects requested by departments
Building/installation of cabinets
Construction estimates
Project scheduling
Key Contacts:
214/590-0400 Main
214/590-1466 Main
214/590-6944 Fax
Lofland Warehouse
2130 Lofland Street
Dallas, TX 75235
Management Staff:
2009
82
214/590-5694 Main
214/590-5685 Appointments
214/590-4047 Fax
Main Hospital Building
Outpatient Clinic
Second Floor
Management Staff:
2009
83
Hospital Services:
Case management of trauma patients
Injury prevention programs
Management of all admitted injured patients from the
Emergency Department, SICU/NICU, 5 North, 5 East, 5 West,
Orthotics Services and 7 North Trauma Services
Trauma Crisis Intervention Stress Management Program
Trauma education/prevention
Trauma Psychosocial Programs
Trauma Registry
Parkland/UT Southwestern Trauma Network
Community Services:
Assistance and information regarding trauma center
designation and regional development
Assistance with professional trauma education and trauma
registry implementation
Community injury prevention programs
Non-patient calls
Consultations
Family members
Locations/directions
Referrals
Request for Injury Prevention Programs and Trauma Outreach
Education
Request for trauma designation assistance
Request for information regarding Trauma Network
Key Contacts:
2009
84
Dysplasia Clinic
Description of Services:
Non-patient calls
Doctor to doctor consultation
Referrals
214/590-5569 Main
214/590-5306 Appointments
214/590-2798 Fax
Main Hospital Building
Third Floor
Management Staff:
2009
85
214/590-5604 Main
214/590-5489 Appointments
214/590-0737 Fax
Patient Calls
Appointments
Medication or supply refills
Pre and post-operative care questions
Problems after discharge
Questions regarding available services
Non-patient calls
Appointments
Financial information including co-pays and cost for services
Medical records
Times and days of clinic sessions
Key Contacts:
2009
Management Staff:
86
214/266-1000
214/266-1011
214/266-1072
214/266-1128
Main
Medical Records
Pharmacy
Fax
Non-patient calls
Appointments
Medical record requests
Referrals
Request for volunteers for health-related community events
Other clinic-related issues
Key Contacts:
2009
87
Pregnancy diagnosis/testing
Prenatal management and care of low-risk pregnant patients
Family planning/birth control
Patient Calls
Appointments
Low-risk pregnancy questions
Questions about scheduled appointment
Minor discomforts of pregnancy
Non-patient calls
Provider consultations
Other clinic-related issues
214/266-1200 Main
214/266-1203 Fax
3320 Live Oak
Fifth Floor
Dallas, TX 75205
Management Staff:
2009
88
EKG Department
Description of Services:
Non-patient calls
Procedure results (located in MUSE)
Request for technicians to perform a procedure (portable)
2009
214/590-8414 Main
214/590-6923 Fax
Main Hospital Building
Basement
Management Staff:
89
Electrical Shop
Description of Services:
Non-patient calls
Personal electrical equipment inspection - staff and patients
Repair and maintenance of automated parking system and
power & lighting
Key Contacts:
214/590-2045 Main
214/590-2000 Work Requests
214/590-2763 Fax
Main Hospital Building
Basement
Management Staff:
2009
90
Electromyography (EMG)
Description of Services:
214/590-5606 Main
214/590-5489 Appointments
214/590-0737 Fax
Main Hospital Building
Outpatient Clinic
Fifth Floor
Management Staff:
Non-patient calls
Appointments
Referrals
Services offered
Key Contacts:
2009
91
214/590-8735
214/590-8824
214/590-8108
214/590-8949
214/590-2781
Key Contacts:
Administration
Medicine/West
Surgery/East
Biotel
Fax
Management Staff:
2009
92
214/590-2800 Main
214/590-0857 Medical Records
214/590-0865 Fax
7920 Elmbrook, Suite 120
Dallas, TX 75247
Management Staff:
Patient/Family calls
Appointments
Financial counseling
Medical record requests
Patient registration
Prescription refills
Referrals
Other clinic-related issues
Non-patient calls
Appointments
Medical record requests
Referrals
Request for volunteers for heatlh-related community events
Other clinic-related issues
Key Contacts:
2009
93
Employee Relations
Description of Services:
214/590-8060 Main
214/590-2707 Fax
Parkland Support Services
Building B (Staff Residence)
Third Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Non-patient calls
Manager consultation for corrective action and other
employee issues
Human Resource procedures
Claims of discrimination and sexual harassment
Leaves of Absence
Employee Problem Solving Procedure
Probable cause drug testing
Employee unemployment claims
Manager Inservices on Employee Relations issues
Key Contacts:
2009
94
Employment Services
Description of Services:
214/590-8073 Main
214/590-2767 Fax
www.ParklandCareers.com
Parkland Support Services
Building B (Staff Residence)
First Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Non-patient calls
Non-clinical vacancies
Employee reclassifications/transfers within Parkland Health &
Hospital System
Human Resources procedures - questions/clarification
Recruitment, sign-on bonus and Spanish language incentive
pay programs
Key Contacts:
2009
95
Engineering Services
Description of Services:
214/590-8261 Main
214/590-2000 Work Requests
214/590-2763 Fax
Main Hospital Building
Basement
Management Staff:
Non-patient calls
Maintenance and repair of building and utilities
Key Contacts:
Areas of Engineering:
Biomedical Labs
Buildings and Grounds
Electrical Shop
Locksmith Shop
Mechanical Shop
Power Plant and Maintenance
Refrigeration Shop
2009
96
214/590-0650
214/590-0674
214/590-8913
214/590-6413
214/590-2712
Ostomy care
Wound care
Pressure ulcer management
Continence needs
Patient/Family calls
Ostomy supplies
Problems after discharge
Support groups
Non-patient calls
Questions about enterostomal consults, inpatient & ER
Referrals
Nursing
Nursing
Nursing
Nursing
Fax
Staff
Staff
Staff
Staff
Management Staff:
2009
97
Environmental Services
Description of Services:
Carpet care
Cleaning and disinfecting of entire hospital to include
skybridge, stairwells, landings and garages
Coordinates surplus sales
Disposal of bio-hazardous waste
Floor care
Moving/set-up of offices per department requests
Recycling material disposal
Trash disposal
Non-patient calls
Material Safety Data Sheets (MSDS) for chemicals/products
used by Environmental Services staff
Move requests (furniture)
Removal of recycling material
Requests for cleaning of area or cleaning supplies
Requests for clean-up of hazardous spills
Trash disposal
Key Contacts:
214/590-8161 Main
214/590-6992 Fax
33000 After Hours
Main Hospital Building
Basement
Management Staff:
2009
98
Patient/Family calls
Appointments
Patient problems (both medical and psychosocial)
General questions on accessing PHHS system
Transportation issues
Questions about epilepsy issues
Non-patient calls
Referrals
Appointments
Questions on epilepsy issues
Requests for epilepsy presentations
Key Contacts:
214/590-8878 Main
214/590-5928 Fax
Main Hospital Building
Eighth Floor, Neurophysiology Lab,
8 South
Management Staff:
2009
99
Non-patient calls
Real estate related calls
Requests for construction projects
Requests for furniture
Requests for departmental moves (design & construction)
Key Contacts:
214/590-0400 Main
214/590-6944 Fax
Parkland Support Services
Building A (Briggs Weaver)
First Floor
5000 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
2009
100
Description of Services:
214/590-0400 Main
214/590-6944 Fax
Non-patient calls
Questions or issues dealing with the overall operation of the
division (does not include patient complaints)
Key Contacts:
Management Staff:
2009
101
214/266-0312 Main/Appointments
214/266-0457 Blue Team Nurse
214/266-0314 Yellow Team Nurse
6303 Harry Hines Blvd.
Suite 200
Dallas, TX 75235
Management Staff:
Non-patient calls
Appointments
Financial counseling
Nursing assessment
Prescription refills
Referrals
Test results
2009
102
Finance
Description of Services:
Non-patient calls
Budget process questions/clarification
Balanced Scorecard questions
Financial reporting
Transforming Care questions
Key Contacts:
214/590-4105 Main
214/590-4162 Fax
Parkland Support Services
Building A (Briggs Weaver)
Second Floor
5000 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
2009
103
Finance Division
Description of Services:
Non-patient calls
Questions or issues dealing with the overall operation of the
division (does not include patient complaints)
Key Contacts:
2009
104
214/590-5695 Main
214/590-5601 Appointments
214/590-2721 Fax
Non-patient calls
Appointments
Diagnostic exam scheduling
Medical record requests
Referrals
Management Staff:
2009
105
2009
106
214/266-0700 Main
214/266-0702 Appointments Adult
(English)
214/266-0705 Appointments Adult
(Spanish)
214/266-0860 Appointments
Pediatric (English)
214/266-0861 Appointments
Pediatric (Spanish)
214/266-0728 Medical Records
214/266-0662 Pharmacy
214/266-0656 Fax
802 Hopkins Street
Garland, TX 75040
Management Staff:
Non-patient calls
Appointments
Medical record requests
Referrals
Request for volunteers for health-related community events
Other clinic-related issues
Key Contacts:
2009
107
Pregnancy diagnosis/testing
Prenatal management and care of low-risk pregnant patients
Family planning/birth control
Patient Calls
Appointments
Low-risk pregnancy questions
Questions about scheduled appointment
Minor discomforts of pregnancy
Non-patient calls
Provider consultations
Other clinic-related issues
214/266-0780 Main
214/266-0704 Fax
802 Hopkins
Second Floor
Garland, TX 75040
Management Staff:
2009
108
Patient/Family calls
Any problems following an exam/procedure
Appointment questions
Problems with PEG (feeding tube in stomach)
Procedure questions
Procedure/biopsy results
214/590-8839 Main
214/590-5949 Fax
Main Hospital Building
Sixth Floor
Management Staff:
Non-patient calls
Doctor to doctor results
Questions from health care providers regarding problems with
PEGs (feeding tube in stomach)
Referrals
Key Contacts:
2009
109
Fillings
Crowns
Cleanings
Pull teeth of person meeting referral criteria
Patient/Family calls
Appointments
Medication or supply refills
Pre and post-operative care questions
Problems after discharge
Questions regarding available services
Non-patient calls
Appointments
Financial information including co-pays and cost for services
Medical records
Times and days of clinic sessions
Key Contacts:
2009
214/590-5611 Main
214/590-5489 Appointments
214/590-0737 Fax
Main Hospital Building
Outpatient Clinic
Fifth Floor
Management Staff:
110
214/590-5694
214/590-5695
214/590-5685
214/590-4047
Main
Main
Appointments
Fax
2009
111
Patient/Family calls
Follow-up appointment questions
Hospice
Medication requests
Nursing home placement
Oxygen use
Patient condition updates
Recurring illness
Non-patient calls
Inquiries from rehabilitation facilities on discharge patient
placement to or from Parkland
Nursing home placement
Parkland providers requesting patient condition updates
2009
214/590-7915 Main
214/590-5936 Fax
Main Hospital Building
Ninth Floor
Rooms 980 - 993
Management Staff:
112
Patient/Family calls
Change in patient medical condition
DME requests
Patient problems
Prescription refills
Referrals
Scheduling home visits
Supply request
214/590-0409
214/590-0407
214/590-0413
214/590-8780
Main
Administration
Fax
Fax Administration
Non-patient calls
Appointments
Home care orders
Questions concerning aging
Requests for participation in senior health fairs and for
volunteers for health-related community events
Key Contacts:
2009
113
214/590-8369 Main
214/590-6842 Fax
Amelia Court Professional Bldg
Second Floor
1936 Amelia Court
Dallas, TX 75235
Management Staff:
Jane Hunley, Director
214/590-0643
214/786-3316 Pager
Non-patient calls
Appointments
Home care orders
Questions on aging issues
Referrals
Requests for participation in senior health fairs and for
volunteers for health-related community events
Other clinic-related issues
Key Contacts:
2009
114
Gift Shop
Description of Services:
214/590-6116 Main
214/590-6107 Fax
Main Hospital Building
First Floor @ Main Entrance
Management Staff:
Lisa Little, Director
214/590-8827
214/786-7538 Pager
Patient/Family calls
Hours of operations
Location
Product information and pricing
Non-patient calls
Credit card orders
Hours of operation
Location
Product information and pricing
Vendor requests for appointments
Key Contacts:
2009
115
Government Reimbursement
Description of Services:
Responsible for cost and pricing data for patient charges and
reimbursement by government agencies
Responsible for keeping the chargemaster up to date
Research billing issues
Cost report preparation
Non-patient calls
Chargemaster questions
Cost report issues
Research Reimbursement requests
Coverage/pricing of procedures
Key Contacts:
2009
214/590-1554 Main
214/590-4176 Fax
Parkland Support Services
Building C (Childrens Shelter)
First Floor
4811 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Keri Disney, Director
214/590-4171
116
214/590-1711 Main
214/590-5306 Appointments
214/590-2798 Fax
Non-patient calls
Doctor to doctor consultation
Referrals
Management Staff:
2009
117
Gynecology Clinic
Description of Services:
Patient/Family calls
Appointments
Prescription refills
Lab results
Questions regarding scheduled procedures
Non-patient calls
Doctor to doctor consultation
Referrals
2009
214/590-1712 Main
214/590-5306 Appointments Gyn &
Non-Urgent Clinics
214/590-6711 PHHS Staff Only
214/590-2798 Fax
Main Hospital Building
Third Floor
Management Staff:
118
Description of Services:
214/590-7496 Main
214/590-2667 Fax
Non-patient calls
Family and friends trying to locate a patient
Patient/Family calls
Discharged patients with follow-up questions
Gynecology Oncology patients with other concerns
2009
119
Non-patient calls
Doctor to doctor consultation
How to obtain clinic service
214/590-1711 Main
214/590-5306 Appointments
214/590-2798 Fax
Main Hospital Building
Third Floor
Management Staff:
2009
120
Patient/Family calls
Birth certificates for infants born at Parkland - complete or
change
Name changes for medical record number
Release of patient information
Requests for medical records
Non-patient calls
Requests for:
Copies of discharge summaries and operative reports
Medical records for patient care facilities, physicians,
insurance companies, courts, attorneys, etc.
Missing documentation such as ACC, ER and clinic notes
Medical records/patient charts for various areas in hospital
Patient name changes
Key Contacts:
2009
214/590-5455
214/590-5265
214/590-5470
214/590-5495
877/481-2545
214/590-1382
214/590-6968
Main
Administration
Release of Info.
Birth Certificates
Drs Dictation
Fax (Amin)
Fax (24 hours)
121
Description of Services:
214/590-8143 Main
214/590-2971 Fax
Patient/Family calls
Concerns/complaints or questions regarding the privacy and
confidentiality of patient information
Assistance with the exercise of patient rights prescribed by
HIPAA
Non-patient calls
Provide guidance for the organization related to privacy issues
Coordinate HIPAA training for new and current employees
Conduct department specific training and presentations by
request
Management Staff:
2009
122
HIV Administration
Description of Services:
Non-patient calls
Parkland staff about services, financial activities, data, grants,
etc.
Community agencies about services formal/informal
collaborations
Grantors: DCHHS, DSHS, HRSA, etc.
214/590-5182 Main
214/590-2832 Fax
Amelia Court Professional Building
Second Floor
1936 Amelia Court
Dallas, TX 75235
Management Staff:
Key Contacts:
2009
123
Patient/Family calls
Appointments for intake assessments and ongoing case
management
Financial counseling for eligibility for grant-funded programs
Post-hospital discharge follow-up
Coordination of care plan with Home Care/Hospice agencies
214/590-5679 Main
214/590-2668 Fax
Amelia Court Professional Building
First Floor
1936 Amelia Court
Dallas, TX 75235
Management Staff:
Non-patient calls
Case management with community agencies
Referral follow-up
2009
124
Patient/Family calls
Appointments
Nutrition counseling
Financial counseling
HIV testing and counseling
Case Manager consultation/intervention
Patient registration
Prescription refills
Problems after discharge
Department of State Health Services AIDS Drug Assistant
Program
Non-patient calls
Appointments
Case management
Transportation agencies
2009
125
Behavioral counseling
HIV education
Referral for case management
Patient/Family calls
Appointments
PCM Case Manager - consultation/intervention
Referrals
Non-patient calls
Appointments
PCM Case Management operations
2009
214/590-1652 Main
214/590-2184 Fax
Parkland Support Services
Building C (Childrens Shelter)
4811 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
126
HOMES Program
Description of Services:
214/590-0153 Main
214/590-0172 Fax
Non-patient calls
Medical record requests
Program information
Request for volunteers for health-related community events
Other clinic-related issues
Management Staff:
Key Contacts:
2009
127
Non-patient calls
New facility construction/design issues
Facility/campus master planning issues
Key Contacts:
214/590-0400 Main
214/590-6944 Fax
Parkland Support Services
Building A (Briggs Weaver)
First Floor
5000 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
2009
128
Patient/Family calls
Follow-up appointment questions
Medication questions
Patient condition updates
Questions regarding any type of general medicine diagnosis
Non-patient calls
Inquiries from rehabilitation facilities on discharge patient
placement to or from Parkland
Nursing home placement
Other facility calls regarding patient transfers to or from
Parkland Health & Hospital System
Parkland providers requesting patient condition updates
214/590-7775 Main
214/590-7779 Fax
Main Hospital Building
Seventh Floor
Rooms 740 - 756
Management Staff:
Key Contacts:
2009
129
Description of Services:
House Staff/Graduate
Medical Education Office
Patient/Family calls
How to locate Interns, Residents or Fellows who provide
patient care
Non-patient calls
Questions regarding Graduate Medical Education information
for Interns, Residents and Fellows
Key Contacts:
2009
214/590-8058 Main
214/590-2776 Fax
130
214/590-8870 Main
214/590-4048 Fax
Parkland Support Services
Building B (Staff Residence)
Second Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Jim Johnson, Director
214/590-8032
214/786-8224 Pager
Non-patient calls
Direct deposit (set-up, change or stop)
Employee address and name changes
Employee records/files
Paycheck distribution
Key Contacts:
2009
131
214/590-8914 Main
214/590-5103 Fax
Parkland Support Services
Building B (Staff Residence)
First Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Director (Vacant)
Key Contacts:
2009
132
214/590-2300 Main
214/590-2767 Fax
Non-patient calls
Questions or issues dealing with the overall operation of the
division (does not include patient complaints)
Key Contacts:
2009
Management Staff:
133
Infection Control
Description of Services:
214/590-8127 Main
214/825-4446 24-Hour Pager
214/590-4595 Fax
Parkland Support Services
Building B (Staff Residence)
Ground Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Patient/Family calls
Concerns/complaints relating to infection control (e.g. hand
hygiene, cleanliness or isolation)
Non-patient calls
Questions from Parkland staff and providers relating to any
aspect of the infection preventiona nd control program
Public health agencies (e.g. DCHHS, DSHS, CDC, etc.) regarding
notifiable conditions or infectious disease alerts
Other hospitals and providers requesting information about
Parklands infection control program or protocols
Key Contacts:
2009
134
Patient/Family calls
Follow-up appointment questions
Oxygen use - how to get new tanks
Patient condition updates
Non-patient calls
Inquiries from rehabilitation facilities on discharge patient
placement to or from Parkland
Nursing home placement
Parkland providers requesting patient condition updates
214/590-7900 Main
214/590-6966 Fax
Main Hospital Building
Ninth Floor
Rooms 920 - 936
Management Staff:
2009
135
Information Systems
Description of Services:
Non-patient calls
Parkland departments utilizing the Business Information
Systems
Parkland departments involved in Clinical Information Systems
projects
Any computer problems or requests
Web page information/corrections
Key Contacts:
2009
136
Infusion Clinic
Description of Services:
214/590-6301 Main/Appointments
Patient/Family calls
Appointments
Medication or supply refills
Pre and post-operative care questions
Problems after discharge
Questions regarding available services
Non-patient calls
Appointments
Financial information including co-pays and cost for services
Medical records
Times and days of clinic sessions
Management Staff:
2009
137
Description of Services:
Non-patient calls
Community groups, media and agencies about injury information
and data
Injury education and prevention
Safe communities development and intervention
214/590-4455 Main
214/590-4469 Fax
Key Contacts:
2009
138
Interior Design
Description of Services:
Interior design
Picture and document framing
Selection and ordering of mini blinds, furniture, carpet, art
and upholstery
Space planning for furnishings
Hospital signage including individual office signs
214/590-5125 Main
214/590-6944 Fax
Parkland Support Services
Building A (Briggs Weaver)
First Floor
5000 Harry Hines Blvd.
Dallas, TX 75235
Non-patient calls
Interior design
Picture and document framing
Selection and ordering of mini blinds, carpet, furniture, art
Space planning for furnishings
Upholstery requests
Signage requests
Management Staff:
Key Contacts:
2009
139
Internal Audit
Description of Services:
Non-patient calls
Audit planning and performance
Key Contacts:
214/590-8140 Main
214/590-2741 Fax
Parkland Support Services
Building B (Staff Residence)
Third Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
2009
140
214/266-3000
214/266-3100
214/266-3064
214/266-3049
Main
Appointments
Medical Records
Fax
Non-patient calls
Appointments
Medical record requests
Referrals
Request for volunteers for health-related community events
Other clinic-related issues
Key Contacts:
2009
141
Pregnancy diagnosis/testing
Prenatal management and care of low-risk pregnant patients
Family planning/birth control
Patient/Family calls
Appointments
Low-risk pregnanacy questions
Questions about scheduled appointment
Minor discomforts of pregnancy
Questions about contraception
Non-patient calls
Provider consultation
Other clinic-related issues
214/266-3200 Main
214/266-3200 Appointments
1800 North Britain Road
Irving, TX 75061
Management Staff:
2009
142
Patient/Family calls
Inquiries of medical services provided
Request for inmate medical records
Non-patient calls
Inquiries regarding medical health care services
Key Contacts:
214/875-2501 Main
214/761-9025 Jail Information
214/786-0178 Pager - Care
Coordinator Inpt
214/786-2877 Pager - Care
Coordinator Outpt
972/739-3903 Referral Clerk
214/875-2525 Fax
George Allen Sr. Court House
600 Commerce Street
Suite 760
Dallas, TX 75202
Management Staff:
2009
143
214/590-8376
214/590-8360
214/590-7381
214/590-8316
214/590-8428
Labor & Delivery Triage
214/590-8376
24-hour unit designed for the immediate assessment and triage
214/590-1613
of obstetrical patients 24 weeks gestation and above.
214/590-8650
Labor & Delivery
Provides 24 hour care of low-risk and high-risk pregnant
patients during the labor, delivery and recovery process.
L&D
L&D
L&D
L&D
L&D
L&D
L&D
Fax
Triage
East
Recovery Room
Surgery
West
4 South South
Patient/Family calls
Questions regarding the location of Labor & Delivery
Questions concerning recent visits
Non-patient calls
Doctor to doctor consultation
Family and friends trying to locate a patient
Providers checking on patients or returning staffs calls
Test result call backs
Management Staff:
Key Contacts:
2009
144
2009
145
Pregnancy diagnosis/testing
Prenatal management and care of low-risk pregnant patients
Urgent and non-urgent Gyn care for non-pregnant women
13-65 years of age
Patient/Family calls
Appointments
Low-risk pregnancy questions
Questions about scheduled appointment
Minor discomforts of pregnancy
Gyn symptoms
Non-patient calls
Provider consultations
Other clinic-related issues
214/266-0900 Main
214/266-0922 Fax
YMCA Building
3737 Goldman Avenue
Dallas, TX 75212
Management Staff:
2009
146
Legal Affairs
Description of Services:
214/590-4575 Main
214/590-4580 Fax
Parkland Support Services
Building B (Staff Residence)
Third Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Non-patient calls
Information on Hospital District insurance (physician,
property, etc.)
Request initial legal review and approval of agreements involving
the District
Litigation - notification and pursuit
Lawyers/Attorney
Legal claims against the hospital district
Notification of Lawsuits
Subpoenas
Legal documents
Key Contacts:
Management Staff:
2009
147
Legislative Affairs
Description of Services:
Non-patient calls
Legislative issues
Local, state or federal offices
Key Contacts:
2009
214/590-1152 Main
214/590-0173 Fax
Parkland Support Services
Building A (Briggs Weaver)
5000 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
148
Linen Services
Description of Services:
214/590-8191 Main
214/590-2762 Fax
Main Hospital Building
Basement
Non-patient calls
Linen/laundry service requests
Key Contacts:
Management Staff:
Jay Dyck, Director
214/590-5175
214/786-5994 Pager
2009
149
Locksmith Shop
Description of Services:
214/590-5123 Main
214/590-2000 Work Requests
214/590-2763 Fax
Main Hospital Building
Basement
Management Staff:
Non-patient calls
Installation and repair of locks
Key requests (new or duplicate)
Key Contacts:
2009
150
Mail Room
Description of Services:
Patient/Family calls
Help on addressing specialized mail or packages (Fed Ex, UPS,
Airborne, etc.)
Mail room hours
Non-patient calls
Help on addressing specialized mail or packages (Fed Ex, UPS,
Airborne, etc.)
Mail room hours
Questions about mail delivery
Tracking of packages
214/590-8562 Main
214/590-6605 Fax
Materiel Services Warehouse
First Floor
5220 Medical Center Drive
Dallas, TX 75235
Management Staff:
Key Contacts:
2009
151
214/266-2875 Main
214/266-2572 Fax
1250 Mockingbird Lane
Suite 350
Dallas, TX 75247
Non-patient calls
Attorneys inquiring about the language and rate provisions of
the contracts
Inquiries about billing requirements of the contracted payors
Inquiries about contract requirements specific to
pre-certification, concurrent and retrospective reviews and
appeals
Inquiries about contractual rates and payment terms
Inquiries on Parklands participation in managed care provider
networks
Insurance companies negotiating hospital and individual
patient contracts
Reporting of out of network patients
Reporting of problem payors
Management Staff:
Key Contacts:
2009
152
Pregnancy diagnosis/testing
Prenatal management and care of low-risk pregnant patients
Family planning/birth control
Patient/Family calls
Appointments
Low-risk pregnancy questions
Questions about scheduled appointment
Minor discomforts of pregnancy
Non-patient calls
Provider consultations
Other clinic-related issues
214/266-0130 Main
214/266-0144 Fax
6303 Harry Hines Blvd.
Suite 101
Dallas, TX 75235
Management Staff:
2009
153
Description of Services:
214/590-6445 Main
214/590-1796 Fax
Management Staff:
Non-patient calls
Questions or issues related to the contract and its components
(provider performance metrics, time studies, etc.)
Key Contacts:
2009
154
Patient/Family calls
Pickup of patient medical supplies to Central Supply only
Non-patient calls
Requests for courier services
Department bulk requisitions
Information on related procedures
Information on medical supplies stocked in warehouse
Match Audit receiving concerns
Offsite hospital deliveries
Receipt verification for purchase order payments
Receiving dock issues
Medical supply deliveries
Key Contacts:
2009
214/590-5497
214/590-5636
214/590-5440
214/590-1509
214/590-7051
Main
Receiving Dock
Central Supply
Fax
Inventory Ctl Fax
155
Mechanical Shop
Description of Services:
214/590-5141 Main
214/590-2000 Work Requests
214/590-2763 Fax
Main Hospital Building
Basement
Management Staff:
Non-patient calls
Report odors or fumes
Requests for any service listed above
Key Contacts:
2009
156
Medicaid Collections
Description of Services:
214/266-2731 Main
214/266-2882 Fax
Non-patient calls
Claim status
Parkland staff with questions regarding Medicaid appeals
Management Staff:
Key Contacts:
2009
157
214/590-1398 Main
214/590-1403 Fax
Non-patient calls
Questions or issues dealing with the overall operation of the
division (does not include patient complaints)
Key Contacts:
2009
Management Staff:
158
Patient/Family calls
How to locate a doctor who has provided their inpatient or
outpatient care
Non-patient calls
Credentialing and appointment questions from physicians,
allied health providers and other health care entities
Key Contacts:
2009
214/590-1398 Main
214/590-1403 Fax
Parkland Support Services
Building B (Staff Residence)
Second Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
159
Description of Services:
Medical/Respiratory
Intensive Care Unit (MICU - 9N)
Inpatient care for patients who are critically ill with pulmonary
(lung) and general medical illnesses. Monitoring of patients on
ventilators (breathing machines).
Illnesses include:
Adult Respiratory Distress Syndrome (ARSD)
AIDS
Asthma
Chronic Obstructive Pulmonary Disease (COPD)
Diabetes
GI Bleeders (stomach ulcers)
Multi-system Organ Failure (MODS)
Pneumonia
Tuberculosis (TB)
Acute Renal
Any other Medicine diagnosis that requires intensive
monitoring due to illness
214/590-6142 Main
214/590-6381 PHHS Staff Only
214/590-2632 Fax
Main Hospital Building
Ninth Floor
Management Staff:
Non-patient calls
Inquiries from rehabilitation facilities on discharge patient
placement to or from Parkland
Other facility calls regarding patient transfers to or from
Parkland
Parkland and community providers requesting patient condition
updates
2009
160
214/590-8552 Main
214/590-2659 Fax
Non-patient calls
Questions or issues dealing with the overall operation of the
division (does not include patient complaints)
Management Staff:
Key Contacts:
2009
161
Patient/Family calls
Appointments
Diagnostic examinatio scheduling
Finacial information including co-pays
Medication refills
Problems after discharge
Referrals
Other clinic-related issues
Non-patient calls
Appointments
Diagnostic examination scheduling
Financial information including co-pays
Referrals
Other clinic-related issues
214/590-1273 Appointments
Congestive Heart Failure Clinic
214/590-5654 Appointments
Lipid Clinic
Sarcoidosis Clinic
214/590-5689 Appointments
Neurology/Epilepsy Clinic
214/590-5772 Appointments
214/590-5603 Appointments
Allergy Clinic
Arthritis Clinic
Asthma Clinic
Cardiology Clinic
Chest Medicine Clinic
Diabetes Clinic
Endocrine Clinic
Gastroenterology Clinic
Hypertension Clinic
Infectious Disease Clinic
Liver Clinic
Mineral Metabolism Clinic
Renal Clinic
Smoking Cessation Clinic
2009
162
Midwifery Services
Description of Services:
Patient/Family calls
How to access nurse-midwifery services
Non-patient calls
Calls regarding health education
2009
214/590-8379 Main
214/590-2914 Fax
Main Hospital Building
Third Floor
Management Staff:
163
MOM Mobile
Effective June 30, 2007 this service is no longer available.
2009
164
214/590-5694
214/590-5685
214/590-5686
214/590-4047
Patient/Family calls
Appointments
Medication refills
Problems after discharge
Other clinic-related issues
Non-patient calls
Appointments
Referrals
Main
Appointments
PHHS Staff Only
Fax
Management Staff:
2009
165
Patient/Family calls
Circumcision questions
Parents calling for update on medical and nursing care of
infants
Non-patient calls
Doctor to doctor consultation
Key Contacts:
214/590-6500 Main
214/590-2755 Fax
214/590-BABY (2229) Physician
Referral Line
214/590-4001 Continuing Care
Nursery (CCN)
Main Hospital Building
Third Floor
NNICU Rooms N300 - N306
CCN Rooms N360, N365, N368
Management Staff:
2009
166
Description of Services:
Patient Calls
Appointments
Directions and testing information (EEG, EMG, Evoked
Potential, Sleep Study)
Information on epilepsy services
Non-patient calls
Information on epilepsy services
Physician referral for admission
Schedule tests/procedures
Test results
214/590-8334 Main
214/590-6936 Fax
2009
167
Neurosurgery Clinic
Description of Services:
214/590-5218 Main/Appointments
214/590-6950 Fax
Main Hospital Building
Outpatient Clinic
First Floor
Non-patient calls
Appointments
Diagnostic exam scheduling
Medical record requests
Referrals
Management Staff:
2009
168
214/590-4050 Main
214/590-2671 Fax
Main Hospital Building
Third & Fourth Floors
Patient/Family calls
Circumcision questions
Parents calling for update on medical and nursing care of
infants
Non-patient calls
Doctor to doctor consultations
Lab/procedure results
Key Contacts:
Management Staff:
2009
169
Description of Services:
Patient/Family calls
Questions pertaining to poisonings or possible poisonings
Exposures to chemicals, medications and environmental toxins
Non-patient calls
Requests for educational materials
Requests for consults
Requests for lecture speakers
Questions pertaining to poisonings or possible poisonings
Key Contacts:
Management Staff:
2009
170
214/590-8395
214/590-7169
214/590-7017
214/590-7166
214/590-6922
Main
Appointments
Telemetry Room
PHHS Staff Only
Fax
Management Staff:
Non-patient calls
Appointments
Procedure results (located in CIMS)
Patient/Family calls
Appointments
Procedure questions
2009
171
Nurse Recruitment
Description of Services:
214/590-8992 Main
214/590-8991 Fax
Parkland Support Services
Building B (Staff Residence)
First Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Non-patient calls
Current nursing staff requesting reassignment (transfer)
Inquiries of employment opportunities for all nursing positions
Inquiries of part-time employment for nursing students
Questions regarding procedure for posting of vacant positions
in hospital
Management Staff:
Key Contacts:
2009
172
Nursing Administration
Description of Services:
Maintain all license renewal and CPR records for nursing staff
Provide oversight of hospital operations - evenings, nights and
weekends only
Monitor and coordinate centralized nurse staffing
Provide emergency code response for staffing
Patient/Family calls
After hour inpatient complaints
After hour media calls
Non-patient calls
Questions regarding status of CPR and license renewal for
nursing staff
Key Contacts:
214/590-8962 Main
214/590-6991 Fax
Main Hospital Building
First Floor
Management Staff:
2009
173
Nursing Education
Description of Services:
Non-patient calls
Requests for information on or registration for:
Cardio-pulmonary Resuscitation (CPR) and Advanced Cardiac
Life Support (ACLS) classes
Neonatal Resuscitation
Nurse Internships
Nursing Continuing Education
Nursing Orientation
Nursing Residencies
Patient Care Assistant Continuing Education
Patient Care Assistant Orientation
Patient Care Assistant Training Program
Patient Education Materials
Unlicensed assistive personnel continuing education
214/590-8535 Main
214/590-6757 CPR-ACLS Message
Line
214/590-6947 Fax
Parkland Support Services
Building B (Staff Residence)
Ground Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Key Contacts:
2009
174
Nutrition Services
Description of Services:
Patient Calls
Diet orders
Nutrition consults
Guest trays
Meal services/menu item questions
Outpatient appointments with Dietitians
Non-patient calls
Catering services
Employment opportunities
Food purchases
Menu information
Nutrition information or food facts
Hours of operation for cafeteria and Cafe Express
Key Contacts:
214/590-6806 Main
214/590-4624 Nutrition Counseling
Center
214/590-8186 Pt Food Services
214/590-8272 Menu Line
214/590-1656 Cafe Express
214/590-2749 Fax
Main Hospital Building
First Floor
Management Staff:
Celia Krazit, Director
214/590-8178
214/786-8297 Pager
2009
175
214/266-1450 Main
214/266-1455 Fax
4201 Brook Spring Drive
Dallas, TX 75224
Management Staff:
Non-patient calls
Appointments
Medical record requests
Referrals
Request for volunteers for health-related community events
Other clinic-related issues
Key Contacts:
2009
176
Pregnancy diagnosis/testing
Prenatal management and care of low-risk pregnant patients
Family planning/birth control
Patient Calls
Appointments
Low-risk pregnancy questions
Questions about scheduled appointment
Minor discomforts of pregnancy
Non-patient calls
Provider consultations
Other clinic-related issues
214/266-1400 Main
214/266-1403 Fax
4201 Brook Spring Drive
Dallas, TX 75224
Management Staff:
2009
177
Description of Services:
Patient/Family calls
Appointments
Questions about scheduled appointment
Non-patient calls
Doctor to doctor consultation
Lab/procedure results
Provider referrals to OB Comp/High Risk Pregnancy Clinics
2009
OB Complications/High
Risk Pregnancy Clinics
214/590-6376
214/590-8452
214/590-4070
214/590-4488
Main
Appointments
Fax
Fax
Diabetic Teaching
First Trimester Bleeding
Gestational Diabetes I, II, III & IV
Maternal Child Health HIV+
Maternal Fetal Medicine Consult
(Referrals from private MD for
consultation)
Maternal Serum Alpha Fetoprotein
(MSAFP) Counseling
New OB-High Risk
OB Chronic Hypertension
OB Chronic Hypertension (not on
medication)
OB Complications
OB Infectious Disease - I & II
OB Overt Diabetes
Perinatal Intervention (Pregnant
patients w/substance abuse)
Post Term Birth (Overdue baby)
Preterm Birth I & II
Psych (MD referral only)
Repeat C-Section
178
OB Record Control
Description of Services:
Patient/Family calls
Information on how to access current pregnancy record
Non-patient calls
Requests for pregnancy records from private physicians,
hospital or clinic entities
2009
214/590-5471 Main
214/590-2746 Fax
Main Hospital Building
Third Floor
Management Staff:
179
Description of Services:
Patient/Family calls
Discharged patients with follow-up questions
Non-patient calls
Doctor to doctor consultation
Family and friends trying to locate a patient
Providers checking on patients or returning staffs calls
Test result call backs
2009
180
Description of Services:
Patient/Family calls
Questions about postpartum care
Non-patient calls
Doctor to doctor consultation
2009
181
Description of Services:
Patient/Family calls
Questions concerning recent visit
Non-patient calls
Calls from area police departments regarding evidence
collection for our alleged criminal assault patients
Doctor to doctor consultation
Hospital staff with questions about patients, lab results,
records, etc.
OB/Gyn Intermediate
Care Center (ICC)
214/590-8145 Main
214/590-2708 Fax
2009
182
OB/Gyn Sonography
Description of Services:
214/590-5556
214/590-8704
214/590-5578
214/590-2727
Main/Appointments
OB Genetics
Reports
Fax
Patient/Family calls
Appointments
Directions to area
Results of sonogram/procedure
Questions regarding scheduled procedures
Non-patient calls
Appointments
Results
Management Staff:
2009
183
Patient/Family calls
Follow-up appointment questions
Medication questions
Patient condition updates
214/590-7910 Main
214/590-2634 Fax
Main Hospital Building
Ninth Floor
Rooms 960 - 979
Management Staff:
Non-patient calls
Inquiries from nursing homes or rehabilitation facilities on
discharge patient placement from Parkland
Other facility calls regarding patient transfers to or from
Parkland
Parkland and community providers with treatment questions
Patient condition updates
2009
184
214/590-8121 Main
214/590-2489 Fax
5116 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Non-patient calls
Appointments
TB screening
Communicable disease information and testing
Needlestick information and follow-up
Shots/Immunizations
Health-related community events
Specimen collection for probable cause drug screening and
treatment programs
Key Contacts:
2009
185
Patient/Family calls
Appointments
Image Enhancement Program questions
Problems after discharge
Referrals
Services offered
Questions about treatment program
214/590-0731 Main/Appointments
214/590-2791 Fax
Main Hospital Building
First Floor
Management Staff:
Non-patient calls
Appointments
Image Enhancement Program questions
Referrals
Services offered
Questions about treatment program
Key Contacts:
2009
186
214/590-5065 Main
214/590-4344 Fax
214/590-0558 Fax
Chase Bank Building
6300 Harry Hines Blvd.
Dallas, TX 75235
Non-patient calls
Requests for minor projects for IT functions & Project
Management Methodology
Requests for IS access to IT areas
Computer access and termination issues
Reporting of computer viruses
Information Security training
IT Outsourcing
Key Contacts:
2009
Management Staff:
187
Patient/Family calls
Appointments
Cancer-related questions
End-of-life palliative care
Prescription refills
Referrals
Pre & post-operative care questions
Questions/problems after discharge following chemotheraphy
treatment
Non-patient calls
Appointments
Cancer-related questions
End-of-life palliative care
Medical records
Referrals
2009
214/590-5582 Main/Appointments
214/590-5416 Fax
Main Hospital Building
Outpatient Clinic
Second Floor
Management Staff:
188
214/590-7735 Main
214/590-2628 Fax
Main Hospital Building
Seventh Floor
Rooms 720 - 732
Management Staff:
2009
189
Operations Support
Description of Services:
Non-patient calls
Budget process questions/issues
214/590-1554 Main
214/590-0328 Fax
Parkland Support Services
Building C (Childrens Shelter)
Second Floor
4811 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Director (Vacant)
Key Contacts:
2009
190
Ophthalmology Clinic
Description of Services:
Patient/Family calls
Appointments
Eyeglass prescription or refill
Medication prescription or refill
Pre and post-operative care questions
Problems after discharge
Questions regarding available services
Supplies
Non-patient calls
Appointments
Financial information including co-pays and cost of services
Medical records
Times and days of clinic sessions
Key Contacts:
214/590-5591 Main
214/590-5499 Appointments
214/590-5091 Fax
Main Hospital Building
Outpatient Clinic
Fourth Floor
Management Staff:
2009
191
Patient/Family calls
Appointments
Medication or supply refills
Pre and post-operative care questions
Problems after discharge
Questions regarding available services
Non-patient calls
Appointments
Financial information including co-pays and cost for services
Medical records
Times and days of clinic sessions
214/590-5606 Main
214/590-5489 Appointments
214/590-0737 Fax
Main Hospital Building
Outpatient Clinic
Fifth Floor
Management Staff:
Key Contacts:
2009
192
Orthopedic Clinic
Description of Services:
Non-patient calls
Appointments
Diagnostic exam scheduling
Medical record requests
Referrals
214/590-5524
214/590-5218
214/590-5727
214/590-0783
Main
Appointments
PHHS Staff Only
Fax
Key Contacts:
2009
193
Outsource Management
Description of Services:
214/266-2652 Main
214/266-2901 Fax
1250 Mockingbird Lane
Suite 500
Dallas, TX 75247
Management Staff:
Non-patient calls
Requests from collection agencies for patient related
documents - Explanation of Benefits, Itemized Statement,
Medical Records, Settlement Agreements
Customer Service Department for credit bureau issues and
recall issues
Key Contacts:
2009
194
Pain Clinic
Description of Services:
Non-patient calls
Appointments
Diagnostic exam scheduling
Medical record requests
Referrals
214/590-5233 Main/Appointments/
Medication
214/590-6950 Fax
Ambulatory Surgical Center (ASC)
Second Floor
4900 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Key Contacts:
2009
195
Paint Shop
Description of Services:
Furniture painting/refinishing
Interior painting
Stenciling
Traffic painting (pavement striping, curb painting, etc.)
Wall repair
214/590-5127 Main
214/590-2000 Work Requests
214/590-2763 Fax
Lofland Warehouse
2130 Lofland Street
Dallas, TX 75235
Non-patient calls
All painting-related questions and requests
Key Contacts:
Management Staff:
2009
196
Parking Services
Description of Services:
214/590-1789 Main
214/590-6825 Cashier Office
214/590-6944 Fax
Non-patient calls
Employee parking card or garage issues
Key Contacts:
Management Staff:
Dan Mergen, Director
214/590-8045
214/786-3260 Pager
2009
197
Description of Services:
Primary and urgent health care and referral services for Adult
and Geriatric patients including:
Diabetic education
Laboratory
Nutritional education
Patient education
Pharmacy
Physical examinations
Preventive health care maintenance
Referral to specialty clinics
Shots/immunizations
Social work services
214/590-5691
214/590-5693
214/590-5669
214/590-8804
Main
Main
Appointments
Fax
214/590-5629
214/590-5617
214/590-5627
214/590-5796
Red Team
Blue Team
Yellow Team
Green Team
Areas of PCIM:
2009
198
214/266-2100 Main
Management Staff:
Non-patient calls
Physicians, hospitals and other providers related to PCHP
contracts and networks
Regulatory agencies - Texas Department of Health,
Department of Health and Human Services, Texas Board of
Insurance, etc.
Third Party Administrators
Key Contacts:
2009
199
Parkland Foundation
Description of Services:
214/266-2000 Main
214/266-2050 Fax
Stemmons Place
2777 Stemmons Freeway
Suite 1700
Dallas, TX 75207
Non-patient calls
Donations, memorial or gift acknowledgements to Parkland
hospital or Woodlawn Project
Fundraising or special events
Gift designation from patients/families to Parkland
physicians/nurses/staff
Grant development
General ledger account balances
Grants contracts
Questions pertaining to Foundations financial records and
audits
Requests for fund balances
Requests for grant information
Status of Foundation disbursement checks
Key Contacts:
Management Staff:
2009
200
Description of Services:
Parkland HEALTHfirst/
Medicaid Managed Care
888/672-2277 Main
Parkland HEALTHfirst
(Member Services)
Patient/Family calls
Questions related to HEALTHfirst plan
Eligibility
Application
Enrollment or re-enrollment
Plan selection or change
Non-patient calls
Physicians, hospitals and other providers related to Parkland
HEALTHfirst contracts and network
Regulatory agencies - Texas Department of Health, Department
of Health and Human Services, Texas Board of Insurance, etc.
Third Party Administrators
2009
201
Non-patient calls
Parkland staff with any questions regarding program
Key Contacts:
2009
214/590-2878
214/590-4900
214/590-2878
214/590-2811
Main
Customer Service
Eligibility Center
Fax
202
Parkland KIDSfirst/
Childrens Health Insurance Program (CHIP)
Description of Services:
888/814-2352 Parkland
KIDSfirst Main (Member Services)
877/543-7669 CHIP Texas Health &
Human Services Commission
(Eligibility, Application, Enrollment,
Re-enrollment, Plan Selection)
Regular checkups
Immunizations
Prescription drugs
Lab tests
X-rays
Hospital visits, etc.
2009
203
Parkland Perk
Description of Services:
Sell a variety of food and drink items for employees, patients and
visitors, including:
Coffee (Regular & specialty)
Juice
Cookies
Donuts
Bagels
Popcorn
Hot dogs
Nachos
Pizza
Smoothies
214/590-0789 Main
214/590-6107 Fax
Main Hospital Building
Ground Floor @ Emergency Room
Entrance
Management Staff:
Lisa P. Little, Director
214/590-8827
214/786-7538 Pager
Non-patient calls
Hours of operation
Item availability and cost
2009
204
214/590-8852 Main
214/590-2724 Fax
Main Hospital Building
First Floor - Volunteer Office
Patient/Family calls
Hours of operations
Location
Product information and prices
Non-patient calls
Hours of operation
Location
Product information and prices
Past newborn photos
Management Staff:
Lisa P. Little, Director
214/590-8827
214/786-7538 Pager
2009
205
Pastoral Care
Description of Services:
214/590-8512 Main
214/590-2620 Fax
Main Hospital Building
First Floor
Management Staff:
Key Contacts:
2009
206
Pathology
Description of Services:
Key Contacts:
214/590-8662
214/590-6693
214/590-8545
214/590-8571
Pathology Admin
Morgue
Morgue After Hrs
Flow Cytometry &
Humoral Immunology
214/590-5227 Lab Central
214/590-5426 Microbiology
214/590-6687 Outpatient Lab
214/590-2922 Path Client Services
214/648-0203 Special Coagulation/
Bone Marrow Lab
214/590-8211 Transfusion
214/590-8237 Anatomic Pathology
214/590-0362 Autopsy
214/590-8743 Cytology Lab
214/590-8237 Histology Lab
214/590-8686 Surgical Pathology
214/590-8691 Gross Room
214/590-6918 Fax
Main Hospital Building
Ground, Second & Fourth Floors
Management Staff:
2009
207
Patient/Family calls
Appointment scheduling to specialty clinics when instructed
by primary care provider to call
Discharged patients instructed to call for appointments
Out of county patients requesting Parkland services
214/590-5601 Main/Appointments
214/590-2810 Out of County
214/266-8709 Outside Dr to Dr
Referrals
214/266-2606 Fax
1250 Mockingbird Lane
Fourth Floor
Dallas, TX 75247
Management Staff:
Non-patient calls
Patient referrals from outside agencies/clinics
Identification and contact information for outpatient clinic
case managers
Key Contacts:
2009
208
Financial Counseling:
Parkland HEALTHplus information, screening and certification
Financial classification determination
Issue outpatient clinic cards
Inpatient financial screening and classification
Medicaid screening and application assistance
Texas Department of Human Services (TDHS) referrals for
Medicaid
Eligibility screening and referral for all government programs
Assist patients with applying for appropriate funding sources
Referrals to outside third party eligibility companies
Financial counselor follow-up with unfunded patients
Billing inquiries - assist patients with questions about charges
Pre-Admissions (non-emergent)
Day Surgery and Inpatient admissions
Financial screening
Verification of healthcare benefits prior to date of admission
Collection of patient co-payments and other required fees
Authorization/pre-certification for procedures
Patient/Family calls
Charge estimates for procedures/admissions
Eligibility requirements for funding plans
Insurance verification requests
Medicaid/TDHS information
Parkland HEALTHplus information
Patient financial classification questions
Referrals to third party eligibility companies
Non-patient calls
Charge estimates for procedures/admissions
Eligibility requirements for funding plans
Insurance verification requests
Medicaid/TDHS information
Parkland HEALTHplus information
Patient financial classification questions
Referrals to third party eligibility companies
Key Contacts:
2009
214/590-6073
214/266-2500
214/590-6877
214/590-5210
214/590-8925
214/590-2878
214/590-8986
214/590-2811
214/266-2565
Main Hospital
Main Mockingbird
PHP Information
Outpt Lobby
ER (24 Hours)
Eligibility Ctr
Inpt Counseling
Fax Hospital
Fax Mockingbird
209
214/590-4900 Main
214/266-2882 Fax
1250 Mockingbird Lane
Suite 500
Dallas, TX 75247
Management Staff:
Key Contacts:
2009
210
Non-patient calls
Advising of or request transport to discharge lounge
Key Contacts:
214/590-1160 Main
214/590-2724 Fax
Main Hospital Building
Inpatient Discharge Lounge
First Floor
Management Staff:
Lisa Little, Director
214/590-8827
214/786-7538 Pager
2009
211
Patient Relations
Description of Services:
Patient/Family calls
Communication problems regarding policies, services and system
Patient Bill of Rights - explain patients rights
Requests for interpretation - verbal and sign language
Patient representative for any type of complaint or access to
the system
Visitor/communication form (complaints)
Americans with Disabilities Act (ADA)
Non-patient calls
Family intervention to explain cultures and insuring patients
rights are met
Patient Bill of Rights - explain patients rights
Requests for interpretation
Requests for inhouse access to equipment for the hearing
impaired
Key Contacts:
2009
212
Patient Transportation
Description of Services:
214/590-0098 Main
214/590-2255 Transport Requests
214/590-1604 Patient Tracking
System
214/590-7033 Fax
Main Hospital Building
Basement
Non-patient calls
Requests for wheelchair transportation to clinics, units and
departments
Management Staff:
Lisa Little, Director
214/590-8827
214/786-7538 Pager
2009
213
Payroll Processing
Description of Services:
Non-patient calls
Any questions regarding PeopleSoft Time & Labor or payroll
processing - including payroll corrections, special check
requests
PTO questions
Request for PeopleSoft Time & Labor editing access
Key Contacts:
2009
214/590-4152 Main
214/590-4175 Fax
Parkland Support Services
Building A (Briggs Weaver)
Second Floor
5000 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
214
Non-patient calls
Provider to provider updates and consultation
214/590-8382 Main
214/590-2671 Fax
Main Hospital Building
Fourth Floor
Management Staff:
2009
215
214/266-0100 Main/Appointments
214/266-0113 Fax
6303 Harry Hines Blvd.
Suite 101
Dallas, TX 75235
Management Staff:
Non-patient calls
Appointments
Medical record requests
Referrals
Requests for volunteers for health-related community events
Other clinic-related issues
Key Contacts:
2009
216
Performance Improvement
Description of Services:
Non-patient calls
Hospital staff regarding quality issues
Clinic providers with questions about disease management
program protocols
Reports of injuries to patients/visitors
Assistance with difficult patient/family member where there
is a concern of liability and/or threat to sue
Product recall/safety alerts
Reports of technical, organization or human factors that may
create (or have created) problems for safe, quality
healthcare delivery
Medical device tracking
Key Contacts:
2009
214/590-0359 Main
214/590-0369 Fax
Parkland Support Services
Building A (Briggs Weaver)
First Floor
5000 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
217
Pharmacy Services
Description of Services:
Patient/Family calls
Drug therapy questions (how to properly take the drug)
Issues on legal filling of prescriptions
Questions about Medicare Part D or Pharmacy Assistance
Program
Non-patient calls
Drug therapy questions (how to properly take the drug)
Issues on legal filling of prescriptions
Key Contacts:
214/590-8714 Administration
214/590-6917 Fax Administration
214/590-2859 Central Pharmacy
(Employees Only - New & Refills)
214/590-8711 Central Pharmacy
(ER/Inpt Discharge Meds Only No Refills)
214/590-6120 Prescription Center
(Refills for Amelia Court, ER &
Inpt Discharge, Medicare Part D,
OPC)
214/266-4310 Bluitt-Flowers
214/266-0640 deHaro-Saldivar
214/266-1072 East Dallas
214/266-0662 Garland
214/266-1760 Southeast Dallas
214/590-0488 Medicare Part D
Questions
Main Hospital Building
Basement (Administration)
Management Staff:
218
Description of Services:
Physical Medicine
Stroke/Rehabilitation - Outpatient
Key Contacts:
2009
214/590-5694
214/590-5685
214/590-5686
214/590-4047
Main
Appointments
PHHS Staff Only
Fax
219
214/590-8139 Main
214/590-2229 Hydrotherapy
Appointments
214/590-2594 Physical Therapy
Appointments
214/590-2791 Fax
Main Hospital Building
First Floor
Management Staff:
Non-patient calls
Appointments
Information for clinicians regarding patients receiving therapy
services - update on patients progress
Referrals
Services offered
Key Contacts:
2009
220
Physician Recruitment
Description of Services:
214/590-1547 Main
Non-patient calls
Physicians/search firms inquiring about employment
opportunities at Parkland
Key Contacts:
2009
221
PICC Services
Description of Services:
Provide specialized services related to peripherally inserted central catheters (PICC lines).
Services provided include:
PICC line insertion and placement verification for inpatients
Monitoring and problems associated with long-term PICC line
care
214/590-1384 Main
214/590-0934 Fax
Main Hospital Building
Sixth Floor - 6SS
Management Staff:
Non-patient calls
Requests for insertion, assessment, infusions and related issues Annette Palm, Director
214/590-8905
214/786-2468 Pager
Key Contacts: None
Sarah Clemente, Unit Manager III
214/590-8338
214/786-3405 Pager
2009
222
Non-patient calls
Appointments
Diagnostic exam scheduling
Medical record requests
Referrals
214/590-5524 Main
214/590-5218 Appointments
214/590-2773 Fax
Ambulatory Surgical Center (ASC)
Second Floor
4900 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
2009
223
214/590-5152 Main
214/590-2000 Work Requests
214/590-2763 Fax
Main Hospital Building
Basement
Non-patient calls
Hot water shutdown
No water in area
Steam shutdown
Temperature control - too hot/too cold
Management Staff:
Key Contacts:
2009
224
Patient/Family calls
Appointments
Directions to area
Procedure or follow-up questions
Non-patient calls
Doctor to doctor consultation
Referrals
2009
214/590-7470 Main
214/590-5306 Appointments
214/590-4488 Fax
Main Hospital Building
Fourth Floor
Management Staff:
225
Printing Services
Description of Services:
214/590-8219 Main
214/590-6938 Fax
Materiel Services Warehouse
First Floor
5220 Medical Center Drive
Dallas, TX 75235
Management Staff:
Non-patient calls
Questions concerning print specifications
Tracking job projects
Customer billing issues
Key Contacts:
2009
226
Proctology Clinic
Description of Services:
214/590-5694 Main
214/590-5218 Appointments
214/590-6950 Fax
Main Hospital Building
Outpatient Clinic
Sixth Floor
Non-patient calls
Appointments
Diagnostic exam scheduling
Medical record requests
Referrals
Management Staff:
2009
227
214/590-8761 Main
214/590-1491 Fax
Main Hospital Building
Ground Floor
Non-patient calls
Admission procedures
General questions regarding mental illness
Patient condition (given with patient authorization only)
Referrals from mental health services to or from Parkland
2009
Management Staff:
228
Non-patient calls
Admission procedures
General questions regarding mental illness
Patient condition (given with patient authorization only)
Referrals from mental health services
214/590-6133
214/590-6134
214/590-6137
214/590-2778
Main
PHHS Staff Only
PHHS Staff Only
Fax
2009
229
Patient/Family calls
Appointments
Problems after discharge
Psychiatric medication refills (ordered in psychiatry)
Non-patient calls
Doctor to doctor referrals
Referral to psychiatric resources within the community
214/590-5536 Main
214/590-8770 Alcohol & Drug
Program
214/590-5268 PHHS Staff Only
214/590-5731 Fax
Chase Bank Building
Second Floor
6300 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
2009
230
Patient/Family calls
Scheduling pulmonary function tests (breathing tests) or
bronchoscopy
Non-patient calls
Issues concerning Pulmonary Diagnostics Laboratory
Scheduling pulmonary functions tests (breathing tests) or
bronchoscopy
Key Contacts:
2009
214/590-8167 Main
Main Hospital Building
Basement
Management Staff:
231
Patient/Family calls
Chest tube site care
Follow-up appointment questions
Isolation questions
Medication questions
Oxygen use
Patient condition updates
Questions regarding any type of pulmonary (lung) diseases
214/590-7905 Main
214/590-2674 Fax
Main Hospital Building
Ninth Floor
Rooms 940 - 952
Management Staff:
Non-patient calls
Inquiries from rehabilitation facilities on discharge patient
placement to or from Parkland
Nursing home placement
Other facility calls regarding patient transfers to or from
Parkland
Parkland providers requesting patient condition updates
2009
232
Purchasing
Description of Services:
Non-patient calls
Contract releases
Information on products, equipment or services
Information on Purchasing Policies & Procedures
Information regarding ordering office supplies
Order status
Purchase order requisitions
Sales calls from vendors
Vendors requesting Purchasing information (invoice questions
should be directed to Accounts Payable)
Key Contacts:
2009
214/590-4600 Main
214/590-4632 Fax Contract
Release Orders
214/590-4636 Fax STAT Orders
Parkland Support Services
Building A (Briggs Weaver)
First Floor
5000 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
233
Radiology/Imaging
Description of Services:
Patient/Family calls
Appointments
Questions about procedures (not results)
Non-patient calls
Appointments
Physicians needing results to search Clinical Data
Repository (CDR-Oasis)
Key Contacts:
Areas of Radiology/Imaging:
2009
234
Refrigeration Shop
Description of Services:
214/590-5139 Main
214/590-2000 Work Requests
214/590-2763 Fax
Main Hospital Building
Basement
Management Staff:
Non-patient calls
Installation, repair, overhaul and maintenance of refrigeration
and air conditioning equipment
Key Contacts:
2009
235
214/266-1127 Main
Initial health screening, preventive health services and treatment 214/266-1128 Fax
for acute and chronic illness for newly arrived refugees.
Services provided include:
Assistance with enrollment in financial health care programs
Immunizations
Referrals to health centers and specialty clinics
Non-patient calls
Appointments
Financial counseling
Health screening
Public health services
Referrals
2009
236
Refunds Department
Description of Services:
214/266-2705 Main
214/266-2902 Fax
Key Contacts:
Management Staff:
2009
237
Description of Services:
214/590-8968 Main
214/590-0200 Compliance Hotline
214/590-4595 Fax
Parkland Support Services
Building B (Staff Residence)
Ground Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Patient/Family calls
Patients in final stages of the grievance process
Non-patient calls
Texas Department of Health, Joint Commission (JCAHO) and
other regulatory agencies
Request clarification or research of laws and regulations
Inform the compliance office of compliance related issues
(fraud or abuse)
Key Contacts:
Management Staff:
2009
238
214/590-7800 Main
214/590-2673 Fax
Main Hospital Building
Eighth Floor
Rooms 820 - 835
Patient/Family calls
Discharge home supplies/equipment
Prescription refill
Problems after discharge
Support groups
Non-patient calls
Questions related to rehabilitation services
Management Staff:
2009
239
Patient/Family calls
Discharge questions
Hemodialysis, access and peritoneal dialysis questions
Kidney or kidney/pancreas transplant questions
Transplant patient with medical problems when Tranplant
Clinic is closed
Non-patient calls
Patient condition
Kidney and kidney/pancreas transplant questions
214/590-7001 Main
214/590-5941 Fax
Main Hospital Building
Tenth Floor
Rooms 1020 - 1030
Management Staff:
2009
240
214/590-5656 Main/Appointments
214/590-6929 Fax
Main Hospital Building
Outpatient Clinic
Sixth Floor
Patient/Family calls
Appointments/clinic visit schedule
Criteria for kidney transplant/application
Financial assistance with drugs and/or transportation
Funding eligibility criteria
Kidney/pancreas transplant questions
Pre-transplant evaluation and work up
Non-patient calls
Appointments
Referrals
Funding criteria
2009
Management Staff:
241
Respiratory Care
Description of Services:
Patient/Family calls
Clarification of treatment instructions
Information about local colleges providing respiratory care
education
Non-patient calls
Issues or questions concerning respiratory care
Questions regarding appropriate orders or protocols
214/590-8193 Main
214/590-2764 Fax
Main Hospital Building
Basement
Management Staff:
Key Contacts:
2009
242
Safety Management
Description of Services:
214/590-8706 Main
214/590-4070 Fax
Main Hospital Building
Basement
Management Staff:
Non-patient calls
Building safety regulations
Chemical spills
Decontamination procedures
Disaster response issues
Employee safety
EPA Regulations
Hazardous materials
Information on disaster training
Information on fire safety and training
National Fire Protection Association Regulations
OSHA Regulations
Report noxious odors/fumes
Requests for air monitoring
Requests for material safety data sheets (MSDS)
Texas Natural Resource Conservation Commission (TNRCC)
Regulations
Key Contacts:
2009
243
Security/Public Safety
Description of Services:
Key Contacts:
214/590-8362
214/590-8496
214/590-8104
214/590-8105
214/590-2717
Main
After Hours
Emergency
Emergency
Fax
2009
244
214/590-5694 Main
214/590-5685 Appointments
214/590-4047 Fax
Main Hospital Building
Outpatient Clinic
Sixth Floor
Management Staff:
2009
245
Social Work
See Care Management
2009
246
214/266-1600
214/266-1619
214/266-1760
214/266-1500
214/266-1790
Main
Medical Records
Pharmacy
WIC
Fax
Non-patient calls
Appointments
Medical records requests
Referrals
Request for volunteers for health-related community events
Other clinic-related issues
Key Contacts:
2009
247
Pregnancy diagnosis/testing
Prenatal management and care of low-risk pregnant patients
Family planning/birth control
Patient/Family calls
Appointments
Low-risk pregnancy questions
Questions about scheduled appointment
Minor discomforts of pregnancy
Non-patient calls
Provider consultations
Other clinic-related issues
214/266-1500 Main
214/266-1505 Fax
9202 Elam Road
Dallas, TX 75217
Management Staff:
2009
248
Speech Therapy
Description of Services:
Patient/Family calls
Appointments
How to access services including costs
How to get electrolarynx repaired/replaced
Problems after discharge
Where to get supplies - Thick-It, electrolarynx batteries, etc.
214/590-8139 Main
214/590-2791 Fax
Main Hospital Building
First Floor
Management Staff:
Non-patient calls
Appointments
Request for inservice speakers
Universities looking for grad student practicum
Key Contacts:
2009
249
Description of Services:
Non-patient calls
Specialty bed requests
Pump requests
Request for sterile trays and other items from Emergency
Room, ICUs, Operating Room
Management Staff:
Key Contacts:
2009
250
Description of Services:
214/590-8089 Main
214/590-5958 Fax
Non-patient calls
Community agencies about research data for violence and
injury prevention, outreach activities
Parkland staff about demographic data, patient satisfaction
information, community health research statistics
Management Staff:
Key Contacts:
2009
251
214/590-5441 Main
214/590-7051 Fax
Non-patient calls
Questions or issues dealing with the overall operation of the
division (does not include patient complaints)
Key Contacts:
Management Staff:
2009
252
Description of Services:
Surgery A - Gastrohepatobilliary
General Surgery Clinic
214/590-5694 Main
214/590-5685 Appointments
214/590-4047 Fax
Main Hospital Building
Outpatient Clinic
Sixth Floor
Management Staff:
Patient/Family calls
Appointments
Medication refills
Problems after discharge
Other clinic-related issues
Non-patient calls
Appointments
Referrals
Other clinic-related issues
2009
253
Description of Services:
Surgery C - Colorectal
General Surgery Clinic
214/590-5694 Main
214/590-5685 Appointments
214/590-4047 Fax
Main Hospital Building
Outpatient Clinic
Sixth Floor
Management Staff:
Non-patient calls
Appointments
Referrals
Other clinic-related issues
2009
254
Description of Services:
Patient/Family calls
Discharge questions
Problems after discharge
Wound care
Support groups for patients and families
Non-patient calls
Directions to units
Insurance questions
Consultations
Referrals
214/590-6212
214/590-7285
214/590-7580
214/590-7585
214/590-7593
214/590-7635
214/590-7650
214/590-7690
214/590-7678
214/590-7700
214/590-7800
Main
Main
Main
Main
Main
Main
Main
Main
Main
Main
Main
214/590-2636
214/590-2641
214/590-2630
214/590-2643
214/590-2644
214/590-2645
214/590-2646
214/590-4499
214/590-2647
214/590-2648
214/590-2673
Fax
Fax
Fax
Fax
Fax
Fax
Fax
Fax
Fax
Fax
Fax
2
2
5
5
5
6
6
6
6
7
8
2
2
5
5
5
6
6
6
6
7
8
North
West
North
East
West
North
East
South
West
North
East
North
West
North
East
West
North
East
South
West
North
East
2009
255
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
2009
260
501
520
560
601
620
640
660
701
826
274
517
536
576
612
631
756
677
717
832
(2
(5
(5
(5
(6
(6
(6
(6
(7
(8
West)
North)
East)
West)
North)
East)
South)
West)
North)
East)
256
214/590-5694 Main
214/590-5685 Appointments
214/590-4047 Fax
Main Hospital Building
Outpatient Clinic
Sixth Floor
Management Staff:
2009
257
214/590-6460 Main
214/590-2712 Fax
Non-patient calls
Questions or issues dealing with the overall operation of the
division (does not include patient complaints)
Key Contacts:
Management Staff:
2009
258
Description of Services:
Patient/Family calls
Appointments for Day Surgery
Cancellation of procedures
Post-operative questions
Non-patient calls
Borrowing of equipment
Information about equipment and supplies
Procedures
Key Contacts:
214/590-8251 Main OR
214/590-7500 OR Waiting Room
214/590-8746 Day Surgery - 2S
214/590-7240 Day Surgery - 2E
214/590-1900 Day Surgery - ASC
214/590-8549 Recovery Room/Post
Anesthesia Care Unit (PACU)
214/590-2661 Fax Operating Room
214/590-2625 Fax Day Surgery
2 South
Main Hospital Building
Second Floor
Management Staff:
2009
259
2009
214/590-5524
214/590-5526
214/590-5520
214/590-5218
214/590-6850
214/590-2773
Main
Main
Main
Appointments
Fax
Fax
260
Telecommunications Support
Description of Services:
Non-patient calls
Inquiries from telecommunication vendors regarding
equipment issues
Status of telephone/voice mail requests
Telephone problems
Telephone/voice mail training
Overhead paging problems (e.g. volume, static, etc.)
Pager problems
Cellular phone requests
214/590-8024 Main
214/590-5999 24-Hour Problem
Line
214/590-5999 Support Center
214/590-6915 Fax
Main Hospital Building
Basement
Management Staff:
Key Contacts:
2009
261
Patient/Family calls
Updates on patient condition
Questions about chest pain after discharge
Non-patient calls
Bed assignments
Lab & procedure results
Nursing questions
Physician consults
Procedure scheduling
Telemetry questions
214/590-7010 Main
214/590-2627 Fax
Main Hospital Building
Tenth Floor
Rooms 1060 - 1079
Management Staff:
2009
262
214/590-8135 Main
214/590-8170 Audio Visual Svcs
214/590-4069 Fax
Parkland Support Services
Building B (Staff Residence)
First Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
Non-patient calls
Information on tuition reimbursement and scholarship program
Request for audio visual & television equipment
Media design & graphic requests
Questions on career counseling
Questions about college programs on campus
Key Contacts:
2009
263
214/590-5694 Main
214/590-5685 Appointments
214/590-4047 Fax
Main Hospital Building
Outpatient Clinic
Sixth Floor
Patient/Family calls
Appointments
Medication refills
Problems after discharge
Other clinic-related issues
Management Staff:
Non-patient calls
Appointments
Referrals
Other clinic-related issues
Key Contacts:
2009
264
Description of Services:
Non-patient calls
Health care providers or other AETC centers requesting
information on HIV/AIDS training and/or resources
Key Contacts:
2009
265
Uniform Shop
Description of Services:
Non-patient calls
Requests for specific items (scrubs, hosiery, footwear)
Pricing
Payroll deduction questions
Key Contacts:
214/590-8876 Main
Main Hospital Building
Basement
Management Staff:
Jay Dyck, Director
214/590-5175
214/786-5994 Pager
2009
266
Description of Services:
University Diabetes
Treatment Center (7 South South)
Patient/Family calls
Advice on high/low glucose reading
Diabetic medication questions
Follow-up appointment questions
Patient condition updates
Replacement of glucose meter or supplies
214/590-7798 Main
214/590-2629 Fax
Non-patient calls
Community inquiries related to diabetes teaching program
Inquiries from rehabilitation facilities on discharge patient
placement to or from Parkland
Other facility calls regarding patient transfers to or from
Parkland
Parkland or community providers requesting patient condition
updates
2009
267
Description of Services:
Urogynecology and
Pelvic Floor Dysfunction Clinics
214/590-1712 Main
214/590-5306 Appointments
214/590-2798 Fax
Main Hospital Building
Third Floor
Non-patient calls
Doctor to doctor consultation
Referrals
Management Staff:
2009
268
Urology Clinic
Description of Services:
214/590-6310 Main
214/590-6307 Appointments
214/590-6377 Fax
Main Hospital Building
Outpatient Clinic
First Floor
Key Contacts:
2009
Management Staff:
269
2009
270
Valet Parking
Description of Services:
33380 Main
Main Hospital Building @ Main
Entrance
2009
Management Staff:
Lisa P. Little, Director
214/590-8827
214/786-7538 Pager
271
Value Analysis
Description of Services:
Non-patient calls
Vendors wishing to introduce a new product/service into the
hospital
Vendors/manufacturers who want to make an appointment
with the Value Analysis team
Vendors/manufacturers who have questions concerning status
of an ongoing Value Analysis review
Key Contacts:
2009
214/590-2373 Main
214/590-7051 Fax
Main Hospital Building
Materiel Services Warehouse
Second Floor
5220 Medical Center Drive
Dallas, TX 75235
Management Staff:
272
Vascular Clinic
Description of Services:
214/590-5694 Main
214/590-5685 Appointments
214/590-4047 Fax
Main Hospital Building
Outpatient Clinic
Sixth Floor
Management Staff:
2009
273
Primary health care and referral services for Pediatric and Adult
patients including:
Behavioral/mental health services
Mammography
Nutritional services
Patient education
Physicals
Referral for specialty services
Shots/Immunizations
Social Work
Texas Department of Health (TDH) personnel available on-site
to determine program eligibility.
214/266-0350 Main
214/266-0728 Medical Records
214/696-3776 Fax
8224 Park Lane, #130
Dallas, TX 75231
Management Staff:
Non-patient calls
Appointments
Medical record requests
Referrals
Request for volunteers for health-related community events
Other clinic-related issues
Key Contacts:
2009
274
Pregnancy diagnosis/testing
Prenatal management and care of low-risk pregnant patients
Patient/Family calls
Appointments
Low-risk pregnancy questions
Questions about scheduled appointment
Minor discomforts of pregnancy
Non-patient calls
Provider consultations
Other clinic-related issues
214/266-0266 Main
214/266-0281 Fax
8224 Park Lane, #130
Dallas, TX 75231
Management Staff:
2009
275
Description of Services:
Victim Intervention
Program (VIP)/Crisis Center
Crisis intervention
Needs assessment (medical, social, emotional)
Service referrals to emergency resources, primary care
providers and other related services
Serves as community resource for violence intervention and
prevention
Patient/Family calls
Reporting domestice violence-related issues
Reporting history of human torture from foreign countries
Non-patient calls
Community agencies and medical providers seeking information
or referrals for victims of abuse
Request speakers for inservices on violence intervention and
prevention
2009
276
Patient/Family calls
Requests for:
Crocheted slippers
Infant items for newborns or other donated items
Magazines
Toiletry items
Volunteer visitation
214/590-8827 Main
214/590-2724 Fax
Main Hospital Building
First Floor
Management Staff:
Lisa P. Little, Director
214/590-8827
214/786-7538 Pager
Non-patient calls
Individuals seeking to become a volunteer
Magazine requests
Requests from Parkland staff for assistance from volunteers
Discount ticket prices for movies, theme parks and other
sports-related and/or special events
Key Contacts:
2009
277
Wellness/Fitness Center
Description of Services:
214/590-0445 Main
214/590-2489 Fax
5116 Harry Hines Blvd.
Dallas, TX 75235
Management Staff:
2009
278
214/590-8018 Main
214/590-2757 Fax
Main Hospital Building
Fourth Floor (4 South South)
Management Staff:
Patient/Family calls
Request for interpretation concerning medical procedures,
complex discharges and potentially litigable situations
Assessment of a patients level of understanding
Interpretation of all legal documents that require a patient
or familys signature
Non-patient calls
Requests by staff to provide information regarding the
patients culture
Request for interpretation concerning medical procedures,
complex discharges and potentially litigable situations
2009
279
Breastfeeding classes
Discharge classes
Provide preparation for childbirth classes at Parkland
Provide individual teaching to new mothers on breastfeeding,
child safety, discharge instructions and mother/baby care
Class for new fathers
Patient/Family calls
Patients registering for prenatal classes
Non-patient calls
Referrals from staff requesting one-on-one teaching of
mother/baby issues
Request teaching materials/inservice for Maternal Child issues
Management Staff:
2009
280
Description of Services:
214/590-8018 Main
214/590-2757 Fax
Non-patient calls
Questions or issues dealing with the overal operation of the
division (does not include patient complaints)
Management Staff:
Key Contacts:
2009
281
Workers Compensation
Description of Services:
214/590-8265 Main
214/590-2715 Fax
Parkland Support Services
Building B (Staff Residence)
Second Floor
5123 Harry Hines Blvd.
Dallas, TX 75235
Non-patient calls
Calls regarding all aspects of Parkland employee Workers
Compensation issues including claim status, injury on duty
questions
Medical audit firm that reviews and authorizes all medical bills
for payment
Payment status for Parkland employees, medical providers,
legal agencies, etc.
Management Staff:
Jim Johnson, Director
214/590-8032
214/786-8244 Pager
Key Contacts:
2009
282
Non-patient calls
Appointments
Medical record requests
Referrals
Request for volunteers for health-related community events
Other clinic-related issues
214/266-1257 Main
214/266-1258 Fax
3310 Live Oak
Third Floor
Dallas, TX 75204
Management Staff:
Key Contacts:
283
2009
284
Index by Topic
2 East (Day Surgery)............................................................................259
2 North (NICU & SICU) .............................................................255-256
2 South (Day Surgery) .........................................................................259
2 West (General Surgery)..........................................................255-256
3 East (OB)............................................................................................... 181
3 North (OB)............................................................................................ 181
3 West (OB)............................................................................................. 181
4 East (OB/Gyn)...................................................................................... 181
4 North (OB)............................................................................................ 181
5 East (Neurosurgery) ................................................................255-256
5 North (Surgical Specialties) ..................................................255-256
5 South (High Risk Antepartum Unit) .............................................. 180
5 West (Orthopedics) .................................................................255-256
6 East (Burn Acute) .............................................................. 51, 255-256
6 North (BICU) ...................................................................... 51, 255-256
6 South (General Surgery).........................................................255-256
6 West (General Surgery/Plastic) ...........................................255-256
7 East (Medicine Oncology) ................................................................ 189
7 North (Surgical Pavilion) .........................................................255-256
7 South (Hospitalist Unit)................................................................... 129
7 South South (University Diabetes Treatment Center)............267
8 East (Rehabilitation) .........................................................................239
8 North (Psychiatry - Inpatient).......................................................229
8 South (EEG/Epilepsy - Neurophysiology)..................................... 167
8 West (Neurology)................................................................................. 36
9 East (Medicine Isolation)................................................................. 135
9 North (MICU) ..................................................................................... 160
9 South (Pulmonary)..............................................................................232
9 South South (Geriatrics Care Unit) ............................................... 112
9 West (Observation)........................................................................... 184
10 East (Renal Transplant Unit) .........................................................240
10 South (CPICU)..................................................................................... 58
10 South South (Cardiovascular Lab) ................................................. 59
10 South South (Nuclear Cardiology) ................................................ 171
10 West (Telemetry) ............................................................................262
ABGs (Arterial Blood Gases)...............................................................242
Ablation, Cardiac Radiofrequency ....................................................... 56
Abnormal Pap Smears ............................................................................ 118
Abscess, Evaluation for Surgery .......................................................253
Abscess, New Patient Evaluation & Post-op Follow-up .................254
Abuse & Fraud .......................................................................................... 74
Abuse Assistance, Drug & Alcohol .......................................................61
Abuse Assistance, Physical/Rape/Sexual/Torture.......................276
Abuse, Reporting of Child or Elder ..................................................... 26
ACC (Ambulatory Care Clinic) ............................................................... 39
Access Cards, New/Replacement ......................................................244
Account Recalls/Research................................................................... 194
Accounting................................................................................................. 34
Accounting & CFO Administration..................................................... 104
Accounts Payable & Receivable ............................................................ 34
Accounts Receivable, Patient................................................................ 62
Accounts, Patient Payments .................................................................. 62
Accreditation............................................................................................ 74
Accrued Merit, Procedures/Guidelines.............................................. 54
Acetabular Fractures ........................................................................... 193
Acne, Outpatient ......................................................................................81
Activities of Daily Living, Promotion of ........................................... 186
ACTU (AIDS Clinical Trial Unit) - Support..................................... 123
Acute Care, Burn Unit .............................................................................51
Acute Dialysis........................................................................................... 35
Acute Pancreatitis, Complications .....................................................253
Acute Stroke Unit (ASU) & Neurology (8 West) ........................... 36
Acute Stroke Victims ............................................................................. 36
ADA (Americans with Disabilities Act), Issues and
Accommodations ................................................................................... 94
Address Changes
Employee ................................................................................................ 131
Employee Benefits ................................................................................ 46
Patient ..................................................................................................... 58
Address Directory for Main Campus Building ...................................16
2009
285
AIDS/HIV (cont.)
Consults Clinical...................................................................................265
Counseling Postpartum........................................................................ 181
deHaro-Saldivar Health Center (COPC).......................................... 79
Education (2-40 Years) .....................................................................283
Education Database ...........................................................................265
Financial Counseling............................................................................ 125
Home Care Referral ........................................................................... 124
Hospice Care Referral....................................................................... 124
Immunizations ..................................................................................... 125
Information............................................................................................ 23
Inmates, Dallas Urban League......................................................... 124
Lost to Care Patients......................................................................... 124
Mens Services Referrals ................................................................. 124
Mental Health Services .................................................................... 125
Nutrition Counseling .......................................................................... 125
Patient Education................................................................................ 125
Pharmacy............................................................................................... 218
Physical Medicine & Rehabilitation................................................. 125
Pregnant ................................................................................................ 178
Prevention Case Management .......................................................... 126
Prevention Education ......................................................................... 126
Primary Care ........................................................................................ 125
Provider Training/Education ............................................................265
Southeast Dallas Health Center (COPC).......................................247
Surveillance.......................................................................................... 125
TB Testing............................................................................................ 125
TDH AIDS Drug Assistance Program............................................ 125
Testing/Counseling ...................................................................... 23, 125
Website.................................................................................................265
Womens Services Referrals............................................................ 124
Air Conditioning, Installation/Repair/Maintenance ......................235
Air Quality Testing ...............................................................................243
Airborne/FedEx/UPS Packages, Delivery & Pick-up..................... 155
Airway Suctioning/Maintenance ........................................................242
Alcohol & Drug Program .......................................................................230
Alcohol Abuse, Assessment & Counseling ...........................................61
Alcohol Abuse, Emergency Care Psychiatric...................................228
Allergy Clinic........................................................................................... 162
Allergy Skin Testing ............................................................................. 162
Allied Health Providers, Affiliations/Credentialing/
Database/Reappointment ................................................................. 159
Ambulatory Care Clinic (ACC) ............................................................... 39
Ambulatory Case Management ...........................................................208
Ambulatory Clinic..................................................................................... 39
Ambulatory Surgical Center (ASC) ..................................................... 40
Amelia Court Clinics
Geriatrics - Senior House Calls........................................................ 113
Geriatrics and Senior Care Center.................................................. 114
HIV Clinical Services ......................................................................... 125
Patient Admissions and Registration .............................................207
Amelia Court Parking Lot Problems/Issues..................................... 197
Amelia Court Professional Building
Map............................................................................................................15
Address....................................................................................................16
Americaid................................................................................................... 22
American Burn Association ....................................................................51
Americans with Disabilities Act (ADA), Issues and
Accommodations ................................................................................... 94
Amniocentesis.........................................................................................225
Amputation
Diabetes, Post-operative ..................................................................267
Evaluation & Treatment Upper/Lower Extremities ......................41
Lower Limb, Diabetes - Inpatient ..................................................267
Upper/Lower Extremities ................................................................267
Wound/Stump Care...............................................................................41
Amputee Clinic...........................................................................................41
Anal Problems, Outpatient - Diagnosis/Consultation....................227
Anal/Rectal Tumors, Outpatient - Diagnosis/Consultation.........227
Analysis - Information Systems ........................................................ 136
2009
286
Appointments (cont.)
HIV Case Management ...................................................................... 124
HIV Clinical Services......................................................................... 125
HIV Prevention Case Management ................................................. 126
Infusion Clinic...................................................................................... 137
Irving Health Center (COPC) ............................................................ 141
Irving Womens Health Center........................................................ 142
Lakewest Womens Health Center.................................................. 146
Maple Womens Health Center ........................................................ 153
Medicine Specialty Clinics ................................................................ 162
Multi Disciplinary Spine Clinic ......................................................... 165
Neurosurgery Clinic............................................................................ 168
Nuclear Cardiology (10 South South) ............................................. 171
Oakwest Health Center (COPC) ...................................................... 176
Oakwest Womens Health Center................................................... 177
OB Complications/High Risk Pregnancy Clinics ........................... 178
OB/Gyn Sonography........................................................................... 183
Occupational Health Services (OHS) ............................................ 185
Occupational Therapy (OT).............................................................. 186
Oncology & Chemotherapy Clinic..................................................... 188
Ophthalmology Clinic........................................................................... 191
Oral Surgery Clinic............................................................................. 192
Ortho A - Sports ................................................................................260
Ortho B - Lower Extremity..............................................................260
Ortho D - Hand ...................................................................................260
Ortho E - Trauma ...............................................................................260
Ortho F - Foot.....................................................................................260
Orthopedic Clinic ................................................................................ 193
Ostomy Clinic ......................................................................................... 97
Pain Clinic .............................................................................................. 195
Parkland Center for Internal Medicine (PCIM) .......................... 198
Pediatric Primary Care Center (PPCC) ........................................... 216
Physical Medicine Stroke/Rehabilitation Outpatient............. 219
Physical Therapy .................................................................................220
Plastic Surgery Clinic.........................................................................223
Prenatal Diagnosis/Genetics Clinic .................................................225
Proctology Clinic..................................................................................227
Psychiatry Outpatient Clinic ............................................................230
Pulmonary Diagnostic Laboratory ................................................... 231
Radiology...............................................................................................234
Rape Crisis and Sexual Abuse Center............................................276
Refugee Outreach Program..............................................................236
Renal Dialysis ......................................................................................... 35
Southeast Dallas Health Center (COPC).......................................247
Southeast Dallas Womens Health Center ...................................248
Speech Therapy (ST) ........................................................................249
Spinal Cord Injury Clinic/Urgent Care Clinic............................... 219
Surgery A - Gastrohepatobilliary General Surgery Clinic........253
Surgery C - Colorectal General Surgery Clinic............................254
Surgical Endocrinology Clinic ...........................................................257
Surgical Specialty Clinics .................................................................260
Transplant Clinic ................................................................................. 241
Traumatic Brain Injury Clinic ..........................................................264
Urogynecology and Pelvic Floor Dysfunction Clinics ..................268
Urology Clinic .......................................................................................269
Vascular Clinic .....................................................................................273
Vickery Health Center (COPC) ........................................................274
Vickery Womens Health Center .....................................................275
Victim Intervention Program (VIP)/Crisis Center .....................276
Wound Clinic...........................................................................................111
Youth & Family Centers.....................................................................283
Appointments, Urgent Care
Ambulatory Care Center ..................................................................... 39
Family Medicine................................................................................... 102
Lakewest Womens Health Center (Gyn only) .............................. 146
Parkland Center for Internal Medicine (PCIM) .......................... 198
Spinal Cord Injury Urgent Care...................................................... 219
Architectural Floor Plans....................................................................... 53
Arrhythmia Clinic..................................................................................... 56
Arrhythmia, Inpatient..........................................................................262
2009
287
2009
288
2009
289
2009
Clinic (cont.)
Orthopedic Clinic ................................................................................ 193
Ostomy Clinic ......................................................................................... 97
Pain Clinic .............................................................................................. 195
Parkland Center for Internal Medicine (PCIM) .......................... 198
Pediatric Primary Care Center (PPCC) ........................................... 216
Physical Medicine Stroke/Rehabilitation - Outpatient............. 219
Plastic Surgery Clinic.........................................................................223
Prenatal Diagnosis/Genetics Clinic .................................................225
Proctology Clinic..................................................................................227
Psychiatry Outpatient Clinic ............................................................230
Southeast Dallas Health Center (COPC).......................................247
Southeast Dallas Womens Health Center ...................................248
Spinal Cord Injury Clinic/Urgent Care Clinic............................... 219
Surgical Specialty Clinics .................................................................260
Transplant Clinic ................................................................................. 241
Traumatic Brain Injury Clinic ..........................................................264
Urogynecology and Pelvic Floor Dysfunction Clinics ..................268
Urology Clinic .......................................................................................269
Vickery Health Center (COPC) ........................................................274
Vickery Womens Health Center .....................................................275
Wound Clinic...........................................................................................111
Youth & Family Centers.....................................................................283
Clinic Chart Requests............................................................................. 121
Clinic Services, Infants 4 Lbs. or Less at Birth/Medically
High-Risk Infants................................................................................. 24
Clinical Compliance, Staff Education ................................................238
Clinical Engineering.................................................................................. 65
Clinical Pathology ...................................................................................207
Clinical Research ...................................................................................... 66
Clinical Reviews, Day Surgery/Inpatient ......................................... 217
Clinical Support Services Division ....................................................... 67
Clogs, Sales .............................................................................................266
Clothing Emergency Assistance ........................................................... 23
Clothing Referrals ....................................................................................61
CNS (Central Nervous System) Disorders, Outpatient............... 162
Cobra Health Insurance ........................................................................ 46
Code Paging................................................................................................ 54
Coding & Reimbursement ...................................................................... 121
Coding Inpatient/Outpatient............................................................... 121
Cognitive Evaluation ..............................................................................249
Collection Agency..................................................................................... 58
Collection Agency Monitoring ............................................................. 194
Collection Department.......................................................................... 210
Collections, Commercial & Medicare ................................................... 68
Collections, Medicaid Collections....................................................... 157
College Courses, On & Off Campus ...................................................263
Collegiate Fellows Program.................................................................. 132
Colon Cancer, New Patient Evaluation & Post-Op Care.................254
Colon Procedures, Outpatient
Gastroenterology Lab (GI Lab) ....................................................... 109
Proctology Clinic..................................................................................227
Colonscopy ............................................................................................... 109
Colostomy Reversals, New Patient Evaluation &
Post-Op Care........................................................................................254
Commercial & Medicare Collections .................................................... 68
Commercial Managed Care Contracts ............................................... 152
Commissioners Court, Analysis for ................................................... 103
Commitment, Court................................................................................228
Communicable Disease Division, Dallas County Health &
Human Services..................................................................................... 23
Communicable Diseases, Reporting of .............................................. 134
Communication Problems, Evaluation/Treatment/Therapy .........249
Community Dental Care .......................................................................... 68
Community Health Improvement ....................................................... 251
Community Health Plan ......................................................................... 199
Community Map .........................................................................................17
Community Map Index & Directions.............................................. 18-20
Community Oriented Primary Care Center (COPC)
Behavioral Health & Social Services................................................ 45
290
2009
Contraception (cont.)
Oakwest Womens Health Center................................................... 177
Pediatric Primary Care Center (PPCC) ........................................... 216
Southeast Dallas Womens Health Center ...................................248
Vickery Womens Health Center .....................................................275
Youth & Family Centers.....................................................................283
Contraception, Emergency (Morning after Pill)
deHaro-Saldivar Womens Health Center ...................................... 80
East Dallas Womens Health Center ................................................ 88
Garland Womens Health Center..................................................... 108
Lakewest Womens Health Center.................................................. 146
Maple Womens Health Center ........................................................ 153
Oakwest Womens Health Center................................................... 177
Southeast Dallas Womens Health Center ...................................248
Vickery Womens Health Center .....................................................275
Contract Releases.................................................................................. 231
Contract Review, Legal Affairs.......................................................... 147
Contract Review, Purchasing ............................................................... 231
Contracting, Managed Care ................................................................... 68
COO (Chief Operating Officer) .............................................................. 1
Cooling System, Building ......................................................................224
COPC (Community Oriented Primary Care Center)
Behavioral Health & Social Services................................................ 45
Bluitt-Flowers Health Center ............................................................ 49
Community Services ............................................................................. 70
deHaro-Saldivar Health Center ....................................................... 79
East Dallas Health Center .................................................................. 87
Garland Health Center ...................................................................... 107
Geriatrics - Senior House Calls........................................................ 113
Geriatrics and Senior Care Center.................................................. 114
HOMES Program................................................................................. 127
Irving Health Center .......................................................................... 141
Oakwest Health Center .................................................................... 176
Pediatric Primary Care Center (PPCC) ........................................... 216
Southeast Dallas Health Center .....................................................247
Vickery Health Center.......................................................................274
Youth & Family Centers.....................................................................283
COPC Division............................................................................................ 72
COPC Laboratories ................................................................................207
COPC Pharmacy ...................................................................................... 218
COPC Resource Support Team ............................................................. 73
COPD (Chronic Obstructive Pulmonary Disease), Inpatient .......232
Coronary Angioplasty.............................................................................. 56
Coronary Care Unit (CCU)...................................................................... 58
Coronary Stent Placement..................................................................... 56
Corporate Communications .................................................................... 74
Corporate Compliance ............................................................................. 75
Corrective Action, Consult w/Managers ............................................ 94
Corrective Cosmetics............................................................................ 186
Cosmetic Surgery .................................................................................223
Cost Benefit Analysis............................................................................ 190
Cost Report Preparation ....................................................................... 116
Counseling & Guidance (C&G), Assistance .......................................... 94
Counseling
Alcohol & Substance Abuse ................................................................61
Behavioral Health & Social Services (COPC) ................................. 45
Genetic ..................................................................................................225
HIV Prevention Case Management ................................................. 126
Patient/Family Intervention ...............................................................61
Pregnant Exposure to Drugs/Medication/Harmful
Substances.........................................................................................225
Courier Mail Services, Offsite Facilities ........................................ 155
Court Orders ..........................................................................................228
CPICU (Cardiopulmonary Intensive Care Unit)................................. 58
CPIP (Cancer Prevention & Intervention Program) ......................... 55
CPR Records, Nursing Staff - Maintenance.................................... 173
CPR Training/Recertification, Clinical Staff................................... 174
CPR Training/Recertification, Non-Clinical .....................................263
CPT-4 Codes............................................................................................. 121
Credentialing, Allied Health Providers/Physicians ........................ 159
291
2009
292
2009
293
2009
Employee (cont.)
Recruitment Bonus ............................................................................... 95
Referral Program .................................................................................. 95
Safety ...................................................................................................243
Shots/Immunizations ........................................................................ 185
Sign-on Bonus ........................................................................................ 95
Specimen Collection Pre-Employment & Probable
Cause Drug Testing.......................................................................... 185
Stress Management ...........................................................................278
TB Mask Fitting/Screening.............................................................. 185
Telephone Number Changes.............................................................. 131
Vision Plan ............................................................................................... 46
Employee Handbook ................................................................................ 95
Employee Insurance Plans...................................................................... 46
Employee of the Quarter, Nomination/Selection ......................... 132
Employee Physicians Office (EPO)....................................................... 93
Map............................................................................................................17
Directions ................................................................................................19
Employee Relations.................................................................................. 94
Employment
Doctor/Physician for Community Clinics....................................... 221
Others (Non-Clinical & Nursing) .............................................. 95, 172
Employment Application
Non-Clinical & Nursing................................................................ 95, 172
Physician................................................................................................ 221
Employment Laws - ADA, FMLA, etc. ................................................. 95
Employment Laws, Interpretation....................................................... 94
Employment Policies, Assistance with Interpretation ................... 94
Employment Services.............................................................................. 95
Employment Testing, Computer Software/Customer Service/
Language Incentive Pay/Math/Spelling/Telephone Skills/
Typing ...................................................................................................... 95
Employment Training, West Dallas Multipurpose Center .............. 27
End of Life Care Clinic/PCIM - Outpatient .................................... 198
End Stage Renal Disease (ESRD).......................................................240
End Stage Renal Disease (ESRD), Dialysis ........................................ 35
Endocrine Clinic...................................................................................... 162
Endocrine Disorders, Female - Past or Current............................. 120
Endocrine/Infertility Female, Outpatient ...................................... 120
Endoscopic Retrograde Cholangiopancreatography (ERCP)......... 109
Endoscopic Variceal Ligation (EVL) ................................................... 109
Endoscopic/Radiographic Swallow Study.........................................249
Endoscopy ................................................................................................ 109
Engineering Services .............................................................................. 96
Bio-Medical Lab..................................................................................... 48
Buildings & Ground................................................................................ 50
CAD Operator........................................................................................ 53
Clinical Engineering............................................................................... 65
Electrical Shop...................................................................................... 90
Locksmith Shop ................................................................................... 150
Mechanical Shop ................................................................................. 156
Paint Shop............................................................................................. 196
Power Plant and HVAC Maintenance ..............................................224
Refrigeration Shop.............................................................................235
English as a Second Language (ESL) Classes .................................... 27
ENT (Ear, Nose & Throat), Outpatient.............................................. 86
Enteral Feedings, Inpatient ................................................................ 175
Enterostomal Nursing Services ........................................................... 97
Enterostomal Therapy............................................................................ 97
Envelope Printing ...................................................................................226
Environment of Care Manual Maintenance ......................................243
Environmental Health/Animal Control ................................................ 23
Environmental Services/Hotline .......................................................... 98
EPA Guidelines........................................................................................243
EPIC Access Requests.......................................................................... 136
Epidural Steroid Injections, Outpatient ......................................... 195
Equipment Safety Assessment/Evaluation .....................................272
ER (Emergency Room) ............................................................................. 92
ER Caf.....................................................................................................204
ER Complaints ........................................................................................... 92
294
ER East/Medicine/Surgery/West....................................................... 92
ER Garage, Problems/Issues............................................................... 197
ER Psychiatric.........................................................................................228
ERCP (Endoscopic Retrograde Cholangiopancreatography)......... 109
Escort Patients within Hospital ......................................................... 213
Escort Service to Parking Garages, Employees/Patients ............244
Escorts, Media ......................................................................................... 73
ESD (Emergency Services Department)............................................ 92
ESL (English As A Second Language) ................................................. 27
Esophageal Dilation ............................................................................... 109
Esophago-Gastro Duodenoscopy (EGD) Procedure ........................ 109
ESRD (End Stage Renal Disease).......................................................240
ESRD (End Stage Renal Disease), Dialysis ........................................ 35
Ethical Concerns, Reporting.................................................................. 75
Ethics Issues, Patient Care.................................................................206
Event Monitor........................................................................................... 59
Evidence Collection, Female Assault ................................................. 182
EVL (Endoscopic Variceal Ligation) ................................................... 109
Evoked Potential Testing ..................................................................... 167
Exam Tables, Repair.............................................................................. 156
Exchange Park/Chase Bank
Map............................................................................................................15
Address....................................................................................................16
Executive Development Training .......................................................263
Executive Vice President, Parkland........................................................ 1
Exercise & Nutrition, Cardiac Rehabilitation ................................... 57
Exercise Program/Tolerance Testing................................................. 59
Exit Interviews, Employee .................................................................... 95
Eye Clinics - Contact Lens/External Disease/General Eye/
Glaucoma/Humphrey & Goldmann Visual Field/Laser/Minor
Surgery/Neuro-Ophthalmology/New Eye/Outpatient/
Photography/Plastics/Pre & Post-Operative/Retinal/
Strabismus/Uveitus ............................................................................ 191
Eye Exams/Glasses/Problems/Disorders & Treatment................ 191
Eyeglasses, Referral to Obtain............................................................ 61
Face/Mouth, Abnormalities & Deformities, Outpatient..............192
Facial/Oral Abnormalities/Deformities/Pain/
Problems, Outpatient.........................................................................192
Facilities Planning & Development .....................................................100
Facilities Planning & Development Division...................................... 101
Facility Design ........................................................................................128
Facility Tours - COPC .............................................................................72
Faculty Contract Oversight ................................................................154
Family & Medical Leave Act (FMLA) ...................................................94
Family Counseling, MLK Community Center .......................................25
Family Guidance Center.................................................................. 23, 24
Family Medicine Clinic...........................................................................102
Map........................................................................................................... 17
Directions ............................................................................................... 19
Family Planning, 2-40 Years ............................................................... 283
Family Planning
deHaro-Saldivar Health Center (COPC)..........................................79
deHaro-Saldivar Womens Health Center ......................................80
East Dallas Health Center (COPC)....................................................87
East Dallas Womens Health Center ................................................88
Garland Womens Health Center.....................................................108
Gynecology Clinic................................................................................. 118
Irving Health Center (COPC) ........................................................... 141
Maple Womens Health Center ........................................................153
Oakwest Womens Health Center...................................................177
Southeast Dallas Womens Health Center .................................. 248
Youth & Family Centers.................................................................... 283
Family Violence Prevention Program .................................................138
Family Violence, Assistance/Counseling
Care Management/Social Work ........................................................ 61
Family Violence......................................................................................24
Victim Intervention Program (VIP)/Crisis Center .................... 276
Father Classes....................................................................................... 280
Federal Bureau of Investigations (FBI) ............................................75
FedEx/Airborne/UPS Packages, Delivery & Pick-up.....................155
2009
295
2009
296
2009
297
2009
298
2009
299
2009
300
2009
301
2009
302
2009
303
2009
304
Pathology Administration.....................................................................207
Pathology Client Services ....................................................................207
Pathology Labs........................................................................................207
Patient Access Center..........................................................................208
Patient Account Adjustments/Payments........................................... 62
Patient Admissions and Registration ................................................209
Patient Advocacy .............................................................................61, 212
Patient Advocate/Bill of Rights ......................................................... 212
Patient Billing & Collections (PB&C)................................................... 210
Patient Brought to Hospital, Assist with Locating........................206
Patient Care Assistant (PCA), Education/Orientation ................. 174
Patient Complaints, After Hours ....................................................... 173
Patient Confidentiality.......................................................................... 122
Patient Discharge, Outpatient/ER ....................................................209
Patient Education Material, Requests ............................................. 174
Patient Escorts within Hospital ......................................................... 213
Patient Financial Counseling ................................................................209
Patient Financial Counseling (COPC)
Bluitt-Flowers Health Center ............................................................ 49
deHaro-Saldivar Health Center ........................................................ 79
East Dallas Health Center .................................................................. 87
Garland Health Center ...................................................................... 107
Irving Health Center .......................................................................... 141
Oakwest Health Center .................................................................... 176
Southeast Dallas Health Center .....................................................247
Vickery Health Center.......................................................................274
Patient Hospital to Hospital Transfers.............................................. 38
Patient Information - Locations, Room & Phone Numbers ............ 54
Patient Navigator Program ................................................................... 211
Patient Payments, Lock Box/Mail - Posting ....................................... 62
Patient Registration ..............................................................................209
Patient Registration (COPC)
Bluitt-Flowers Health Center ............................................................ 49
deHaro-Saldivar Health Center ........................................................ 79
East Dallas Health Center .................................................................. 87
Garland Health Center ...................................................................... 107
Irving Health Center .......................................................................... 141
Oakwest Health Center .................................................................... 176
Southeast Dallas Health Center .....................................................247
Vickery Health Center.......................................................................274
Patient Relations.................................................................................... 212
Patient Rental Equipment (PRE), Pick-up/Delivery ........................250
Patient Representative, Main Hospital Patients ............................ 212
Patient Representative, WISH Patients..........................................279
Patient Room Assignments .................................................................... 38
Patient Room Information ..................................................................... 54
Patient Safety Hotline ......................................................................... 217
Patient Telephone Information............................................................ 54
Patient Transfers, Hospital to Hospital ............................................ 38
Patient Transportation......................................................................... 213
Patient Visits, Authorization/Pre-certification .............................209
Patients Valuables, Safekeeping ......................................................... 63
Paycheck Deductions - Questions/Issues ....................................... 214
Paycheck, Employees Distribution/Questions/Issues................ 131
Payment Agreements, Insurance Plan............................................... 152
Payment Program
Parkland Health Plans & Contact Information......................... 21-22
Parkland Healthplus Operations......................................................202
Payment Status, Vendor ........................................................................ 34
Payments, Patient Accounts - Adjustments/Posting ...................... 62
Payroll Corrections/Questions ........................................................... 214
Payroll Processing .................................................................................. 214
PB&C (Patient Billing & Collections)................................................... 210
PBX Operations/Operator..................................................................... 54
PCA (Patient Care Assistant), Education/Orientation ................. 174
PCHP (Parkland Community Health Plan) ............................. 21-22, 199
PCIM (Parkland Center for Internal Medicine) ............................. 198
PDCA (Plan, Do, Check, Act)................................................................263
Pediatric Nurse Practitioner Services ............................................. 215
2009
305
2009
306
Pregnancy (cont.)
Delivery ................................................................................................. 144
Diabetes................................................................................................ 178
Difficulty Becoming Outpatient ................................................... 120
Hematologic Problems ...................................................................... 178
High Blood Pressure........................................................................... 178
High Risk Prenatal Care .................................................................... 178
History of Premature Infant........................................................... 178
HIV+....................................................................................................... 178
Inpatient............................................................................................... 180
Labor & Delivery ................................................................................. 144
Low Risk Prenatal Care ...................................................................... 163
Medical Records, Storage & Retrieval .......................................... 179
Mental Retardation ............................................................................ 178
Midwifery Services ............................................................................ 163
Prevention Classes ................................................................................ 59
Sexually Transmitted Diseases (STD) .......................................... 178
Substance Abuse ................................................................................ 178
Teenage Counseling & Referral ..........................................................61
Triage > 24 Weeks.............................................................................. 144
Pregnancy All Ages Emergency Care................................................ 92
Pregnant
Advanced Maternal Age (Over 35) ................................................ 178
Birth Defects ...................................................................................... 178
Complications/Questions Inpatient ............................................ 180
Complications/Questions Outpatient ......................................... 178
Delivery ................................................................................................. 144
Diabetes................................................................................................ 178
Difficulty Becoming Outpatient ................................................... 120
Hematologic Problems ...................................................................... 178
High Blood Pressure........................................................................... 178
High Risk Prenatal Care .................................................................... 178
History of Premature Infant........................................................... 178
HIV+....................................................................................................... 178
Inpatient............................................................................................... 180
Labor & Delivery ................................................................................. 144
Low Risk Prenatal Care ...................................................................... 163
Medical Records, Storage & Retrieval .......................................... 179
Mental Retardation ............................................................................ 178
Midwifery Services ............................................................................ 163
Prevention Classes ................................................................................ 59
Sexually Transmitted Diseases (STD) .......................................... 178
Substance Abuse ................................................................................ 178
Teenage Counseling & Referral ..........................................................61
Triage > 24 Weeks.............................................................................. 144
Pregnant All Ages - Emergency Care .................................................. 92
Premature Infants ................................................................................ 166
Prenatal Care, Low Risk
deHaro-Saldivar Womens Health Center ...................................... 80
East Dallas Womens Health Center ................................................ 88
Garland Womens Health Center..................................................... 108
Irving Womens Health Center........................................................ 142
Lakewest Womens Health Center.................................................. 146
Maple Womens Health Center ........................................................ 153
Oakwest Womens Health Center................................................... 177
Southeast Dallas Womens Health Center ...................................248
Vickery Womens Health Center .....................................................275
Prenatal Classes, Women & Family Education.................................280
Prenatal Diagnosis/Genetics Clinic ....................................................225
Pre-operative Evaluation Clinic/PCIM, Outpatient ....................... 198
Prescription Center............................................................................... 218
Map............................................................................................................15
Address....................................................................................................16
Prescriptions/Medications
Amelia Court ........................................................................................ 218
Bluitt-Flowers Health Center (COPC).............................................. 49
Central Pharmacy................................................................................ 218
deHaro-Saldivar Health Center (COPC).......................................... 79
East Dallas Health Center (COPC).................................................... 87
Garland Health Center (COPC) ........................................................ 107
2009
Prescriptions/Medications (cont.)
Oakwest Health Center (COPC) ...................................................... 176
Pharmacy Services ............................................................................. 218
Southeast Dallas Health Center (COPC).......................................247
Vickery Health Center (COPC) ........................................................274
President, Parkland .................................................................................... 1
President/CEO Contact.......................................................................... 37
Pressure Garment - Burn, Fitting/Application ................................. 52
Pressure Ulcer Management, Outpatient .......................................... 97
Pre-term Birth I & II........................................................................... 178
Prevention Programs - Car Seat Safety/Child Abuse/Child
Safety/Citizens for Traffic Safety/Domestic Violence/
Family Violence/Operation Installation/Safe Communities/
Senior Falls .......................................................................................... 138
Prevention Programs - Cancer Intervention & Information.......... 55
Preventive Health .................................................................................... 23
Previous C-Section ................................................................................ 178
Pre-Visit Planning, Patient ..................................................................209
Pricing Information, Government .......................................................116
Primary Care
2-40 Years............................................................................................283
Employees ............................................................................................... 93
HIV/AIDS............................................................................................ 125
Newborn................................................................................................ 102
Primary Care, Adolescent
Bluitt-Flowers Health Center (COPC).............................................. 49
deHaro-Saldivar Health Center (COPC).......................................... 79
East Dallas Health Center (COPC).................................................... 87
Employee Physicians Office (EPO).................................................... 93
Family Medicine Clinic........................................................................ 102
Garland Health Center (COPC) ........................................................ 107
Irving Health Center (COPC) ............................................................ 141
Oakwest Health Center (COPC) ...................................................... 176
Pediatric Primary Care Center (PPCC) ........................................... 216
Southeast Dallas Health Center (COPC).......................................247
Vickery Health Center (COPC) ........................................................274
Youth & Family.....................................................................................283
Primary Care, Adult
Bluitt-Flowers Health Center (COPC).............................................. 49
deHaro-Saldivar Health Center (COPC).......................................... 79
East Dallas Health Center (COPC).................................................... 87
Employee Physicians Office (EPO).................................................... 93
Family Medicine Clinic........................................................................ 102
Garland Health Center (COPC) ........................................................ 107
Irving Health Center (COPC) ............................................................ 141
Parkland Center for Internal Medicine (PCIM) .......................... 198
Southeast Dallas Health Center (COPC).......................................247
Vickery Health Center (COPC) ........................................................274
Youth & Family.....................................................................................283
Primary Care, Geriatric
Bluitt-Flowers Health Center (COPC).............................................. 49
deHaro-Saldivar Health Center (COPC).......................................... 79
East Dallas Health Center (COPC).................................................... 87
Employee Physicians Office (EPO).................................................... 93
Family Medicine Clinic........................................................................ 102
Garland Health Center (COPC) ........................................................ 107
Geriatrics - Senior House Calls (Over 70, Housebound) ........... 113
Geriatrics and Senior Care Center (60 or Older) ....................... 114
Irving Health Center (COPC) ............................................................ 141
Parkland Center for Internal Medicine (PCIM) .......................... 198
Southeast Dallas Health Center (COPC).......................................247
Primary Care, Pediatric
Bluitt-Flowers Health Center (COPC).............................................. 49
deHaro-Saldivar Health Center (COPC).......................................... 79
East Dallas Health Center (COPC).................................................... 87
Employee Physicians Office (EPO).................................................... 93
Family Medicine Clinic........................................................................ 102
Garland Health Center (COPC) ........................................................ 107
Irving Health Center (COPC) ............................................................ 141
Oakwest Health Center (COPC) ...................................................... 176
307
2009
308
2009
309
Shots/Immunizations (cont.)
Oakwest Health Center (COPC) ...................................................... 176
Occupational Health Services (OHS) ............................................ 185
Pediatric Primary Care Center (PPCC) ........................................... 216
Southeast Dallas Health Center (COPC).......................................247
Vickery Health Center (COPC) ...................................................... 274
Youth & Family Centers.....................................................................283
Shunt Placement, Dialysis...................................................................... 35
SICU (Surgical Intensive Care Unit).......................................255-256
Sign On Bonus........................................................................................... 95
Sign, Changes/Requests ......................................................................... 53
Site Approval Process, Research......................................................... 66
Six Flags Ticket Sales..........................................................................277
Six Sigma Analysis Services...............................................................263
Skin Biopsy/Malignancies, Diagnosis & Treatment........................245
Skin Cancer/Disorders/Problems, Diagnosis & Treatment ............81
Skin Testing, Allergy ............................................................................ 162
Skin Tumor Clinic ...................................................................................245
Skin Tumors, Benign/Malignant - Cutaneous Surgery .....................81
Sleep Studies ......................................................................................... 167
SmartWorks, Access/Questions.......................................................226
Smoke Detector Installation Program ............................................. 138
Smoking Cessation Clinic...................................................................... 162
Snacks, Inpatient .................................................................................. 175
Social & Behavioral Services (COPC) .................................................. 45
Social Health, Youth (0-21 Years)....................................................... 27
Social Services, COPC
Complaints/Referral/Supervision..................................................... 45
HOMES Program (COPC)................................................................... 127
Pediatric Primary Care Center (PPCC) ........................................... 216
Social Work (COPC)
Bluitt-Flowers Health Center ............................................................ 49
deHaro-Saldivar Health Center ........................................................ 79
East Dallas Health Center .................................................................. 87
Garland Health Center ...................................................................... 107
Irving Health Center .......................................................................... 141
Oakwest Health Center .................................................................... 176
Southeast Dallas Health Center .....................................................247
Vickery Health Center.......................................................................274
Social Work/Care Management ............................................................61
Socks/Hosiery/Lingerie Sales ............................................................ 115
Sonograms/Sonography
OB/Gyn Pregnant & Non-Pregnant ................................................. 183
Prenatal Diagnosis/Genetics Clinic .................................................225
Radiology...............................................................................................234
South Dallas Youth & Family Health Center ...................................283
Southeast Dallas Health Center ........................................................247
Map............................................................................................................17
Directions ................................................................................................18
Southeast Dallas Womens Health Center ......................................248
Map............................................................................................................17
Directions ................................................................................................18
Southwest Transplant Alliance ............................................................ 26
Space Planning, Furnishings................................................................. 139
Spasticity Management, Brain Injury ..............................................264
SPCC (Surgical Patient Care Center) .......................................255-256
SPD (Sterile Processing & Distribution)..........................................250
Speaker Accessories ............................................................................263
Speakers, Requests For ......................................................................... 70
Special Coagulation/Bone Marrow Laboratory ...............................207
Special Event Ticket Sales .................................................................277
Special Pathogen Hospital ................................................................... 134
Special Procedures, Body/Neuro .......................................................234
Special Studies ....................................................................................... 121
Specialized Mail (FedEx, Etc.), Addressing ..................................... 151
Specialty Care, Inmate Appointments .............................................208
Specialty Clinic Referrals....................................................................208
Bluitt-Flowers Health Center (COPC).............................................. 49
deHaro-Saldivar Health Center (COPC).......................................... 79
East Dallas Health Center (COPC).................................................... 87
2009
310
2009
311
The Perk...................................................................................................204
Theft, Reporting....................................................................................244
Therapeutic Care, Amputee ...................................................................41
Therapy Stroke, Outpatient............................................................... 219
Therapy, Burn Outpatient ..................................................................... 52
Therapy, Burn Patients............................................................................51
Therapy, Occupational.......................................................................... 186
Therapy, Physical ...................................................................................220
Therapy, Play Child Life
deHaro-Saldivar Health Center (COPC).......................................... 79
Garland Health Center (COPC) ........................................................ 107
Therapy, Speech ....................................................................................249
Thermostat Cover, Install/Replace .................................................... 50
Thick-It Supplies...................................................................................249
Third Party Administrators
Parkland Community Health Plan (PCHP) ....................................... 199
Parkland Health Plans & Contact Information......................... 21-22
Third Party Billing & Claims................................................................... 47
This Week at Parkland, Items for Submission ................................ 74
THN (Texas Health Network).............................................................. 22
Thoracic Surgery, Cardiac & Non-Cardiac ........................................ 60
Throat Diseases/Problems, Diagnosis & Treatment ....................... 86
Thyroid..................................................................................................... 162
Ticket Sales - Movies/Six Flags & Other Theme Parks/
Special Events/Sporting Events .....................................................277
TII Application & Training .................................................................... 78
Tile, Repair/Maintenance....................................................................... 50
Tilt Table Testing.................................................................................... 56
Time & Labor Editor Access/Questions ....................................... 214
Tissue Specimens...................................................................................207
TMJ (Temporomandibular Joint Pain) .............................................. 192
TNRCC (Texas Natural Resource Conservation Commission) .....243
Toiletry Items, Sales ............................................................................ 115
Tolerance Testing, Exercise ................................................................. 59
Tooth Problems ....................................................................................... 110
Torture, Reporting History of ...........................................................276
Tours, Hospital......................................................................................... 37
Toy/Child Product Safety ..................................................................... 26
Toys/Games Sales .................................................................................. 115
Traffic Areas, Painting......................................................................... 196
Traffic Safety........................................................................................244
Training
Advanced Cardiac Life Support (ACLS), Clinical ........................ 174
Cardiopulmonary Resuscitation (CPR), Clinical............................. 174
Cardiopulmonary Resuscitation (CPR), Non-Clinical....................263
Chemical/Hazardous Spills...............................................................243
Clerical ..................................................................................................263
Computer Based ..................................................................................263
Customer Service ...............................................................................263
Desktop .................................................................................................263
Executive Development .....................................................................263
Fire.........................................................................................................243
Health Unit Coordinator (HUC).......................................................263
HIV/AIDS Providers.........................................................................265
Internships, Nursing.......................................................................... 174
Management Development ................................................................263
Modules Development ........................................................................263
Nursing .................................................................................................. 174
Patient Care Assistant (PCA)........................................................... 174
PMAB (Prevention & Management of Aggressive Behavior).....244
Residency Programs, Nursing........................................................... 174
Safety ...................................................................................................243
Training & Development (T&D)...........................................................263
Transcription ........................................................................................... 121
Transcription, Medical .........................................................................234
Transcutaneous Electrical Nerve Stimulation (TENS) Unit ....... 195
Transesophageal Echocardiogram ....................................................... 59
Transfers Non-Clinical, Employee ....................................................... 95
Transfers Nursing, Employee ............................................................. 172
Transfers, Hospital to Hospital ........................................................... 38
2009
312
2009
313
2009
314