Concept:The name Hotel was derived from a Latin word called Hospitiums.

Theearlier hospitality involved accommodation these come to be known as bins which booked after by in keeps.In Britain these were called Entertainment House. As people began mostly from place to place the hotel industry began

growing. In New York City Hotel was the firsthotel to house an elevate thus the trend changed from on ordinary husband establishmentto a more organized booking system.

Present Trends:The trend is the industry in classification closely under the basis of advancement in

technology, marketing and sales, financial and the development is foodand cuisine trends. The hotel industry is now concentrating as a segmentation as themarket by contain certain types as customers which focuses as settle that enter exclusively for them, the concept as budget have is an

upcoming one in India. Thehotelier would like to offer a reasonable amount of good facilities after condition priceand attention is a home way from home situation.Today the hotel includes is making a reasonable program in both public and private sectors. Independent chains are

The Taj. The top has gives a new look to the3 hotel ring in India. Deluxe hotel might home attached very high degree of efficiency isinternational standard in catering services exposure training a The Bristol hotelcompany is one of the largest owner and operates as hotel in north American. Thecompany

currently operate 101 hotels containing approximately 28,800 room in 22 states,the district as Columbia and Canada, the South West and is the Pacific require as theUnited States. Bristol proportion are predominately full service hotels that operate in theupscale and mid price with food and Beverage

segment as the lodging industry. During1997, the company acquired the servicing interest in Holiday in and the assets as 4 other hotels. Hotel rooms accounted for 75% as 1997 services. Food and beverage 18%management fees 1% and other 0%. I had a chance to train in one of the properties TheBristol,

Gurgaon, where I under went training for 2 months and worked in operationaldepartment, with a motive to study operational aspects for the Bristol, Gurgaon.4

OBJECTIVE:The Objective is to study the total operational aspects as different department as ahotel.

SCOPE:-

The main objective as project is to analyze the report comes the entirespontaneous as a model hotel emphasizing on following area:a)Purpose, role and function as each department b)Departmenta l hierarchy and inter department coordinationc)Key System and procedure adopted for

different activities in each department

Facilities:a) RIVIERA SPA The Health Club

State of the art health club specializes in being unique, offering holistic (Body and Mind)health

through a blend of ancient Indian science of Yoga and Modern suitness PrinciplesThe SPA offers a

full range of best available cardio vascular equipments which includetreatmen t, steppers

recumbent cycle and many more.It also offers separate source stem room,multicontrol,

whirlpool JacuzziAreas for meson women various kinds of aquatic. Indian and Swedish

messenger byexpert masseurs are also available to trivigor the body. The surroundinggree

ner,landscape poolside visible from the health club makes it a delight for both bodyand mind. b) Roof top Swimming Pool.

A delight to beholding the open to sky swimming Pool on the source sloor is probablythe

best located pool in the town. A water fall at ones the ends is surrounding greener makes

the poolside a delight for both the water and the sun surroundings

d)To provide mail key, the telephone information and protective service tothe guest.e)To

integrate promote and co-operative with other departments to maintainthe standard as the

hotel. So that the total activities contributes to theultimate satisfaction as the

guest.f)Provide information to the guestg)Maintai n guest accounts as

maintain credit limits. The front office is divided into following section the Bristol hotel:1)Preserv ation:-

This section is never center as the department where all requestfor reservation are

received and processed. 2)Reception:This section as responsible for receiving the guest. It is

alsoresponsible for the registration as guest at the time as this arrival. Mostly statusinsist that

guest should registered hosiery. This is the rule to protest both the hoteland the guest.

3)Cabby:This section is located immediately upon the entry into the hotel and it isthe

important because it is the first and the last essence contact of a guest with thehotel. It is here that the

guest is received and tubes to the reception to beregistered. Handling as guest language

and the guest problems along in thesection. 4)Information: a) Maintain guest alphabetical

index book b)Receiv e message for the guest15 c)Handle guest packages and encasementsd)

Handle paritye)Provid e information to the guest. 5)Front Office Cashier:This section is responsible for

posting as guest chargesand guest folio (Bills) accurately and time so as the properly settle

guest A/C andreceived payments before departure Expresses should include room food

and beverage and other sources. These charges and recorded up to the last time as thecashier desk.

This section is responsible for exchanging foreign currency. 6)Night Auditor:-

The responsible as this section is to complete and order swellrevenue transaction and reconcile the

revenue statement of all outlets with the F.Oaccounting machine with a view to prepare a duty reporting

the duty business. 7)Bell Desk:It is responsible for baggage handle t the time of guest

departure or arrived or during to stay. They are also responsible for handling guest mailmessage

newspaper etc. They also do miscellaneous job like recounting gettingmedicine s or theater

tickets for guest etc. 8)Telephones:This section handles all is country and put going local

calls, trunk call for both guest and hotel management. 9)Travel Desk:This section arranges for a

airport transport as the guest. The hirescars, coaches organize towards precede air or rail

tickets, confirm tickets etc.

Qualities and attributes as front office Staff:Qualities:-

1)Sales Man:They motivates the guest to spread more as thehotel facilities.2)Prob lems Solvers:-

Guest in variably approach Front Officefor the help incase they hence problem or a complaint.

A staff has to be diplomats and resources to solve the problem at theshortest possible

time.3)Referenc e Point:- Guest into wants information or wants to pass all information use front office

for this purpose.4)CoOrdination:Since they are reference point the F.O staff are request

to co-ordinate with other departments airlinestravel assignment with city tours to guide the guest

a personalized services.5)Imag e Building:- as on extension to these solve role F.O staff can definitely

generate a good image for the establishment intheir manner of dressed, communicates personnel

conductand efficiency
Types Of Rooms available in the Bristol Hotel:]

Each hotel has variety as rooms to sort the needs as the guests. Hotel guest roomcan be classified in

number of using.1)No. Of size of bed in rooms2)Decora te the room size on the view3)Accom

modation for a particular type as guest e.g. residential suite for V.I.PA reservation form room

mould be made using the following terminology1)S ingle Room2)Doubl e

Room3)Twins Room4)Tame d Room.5)Awar d Room6)Holly Twins

Rooms7)Parlo rs8)Studio Room9)Suite Room10)Tent House suite Room11)Cabin

Room12)Lanai Room27 Types of Plans:1)European Plans:- A plan is which only room rate is

charged2)Conti nental Plans:Room rate and continental between is charged. It is also calledas

reservation plans3)Modifie d American Plan:Roommate/FT much or denies is charged. It is

alsocalled as house board orderpension4)Ameri can Plan:Room rate and between the

lunch and dinner also. It is alsocalled well board as in pension or all include plans

The House keeping department of energy hotel has demanding workload. Maintain

cleanattractive rooms is essential to satisfactory. Guest but housekeeping section must

be performed efficiently. Accurate but flexible schedule is important and closecommunic

ation between the housekeeping department and front desk is important. The Executive House Keeper:-

He/She is one of the the business and most important department head of the hotelTypically

this demanding position is filled by some one who has advanced through theranks from

one housekeeping position to another. An executive housekeeper has over

allresponsibilit y for the housekeeping staff including the training of new employers. Atypical

housekeeper purchase and maintain furnishing equipments and suppliers. Other duties

include directly certain decoration and upon projects.

Co-Ordination with Other Departments:-

1)Front Office:For selling rooms efficiently there must be a constant exchange

asinformation between the two departments with prompt exchange asinformation

there is less likelihood as mal function arising between thetwo departments

2)Engineering and Maintenance:The sell relatable to rooms should be reported as early in the day

as possible. It is a good relation in there it is more likely the problem will bedeal with promptly.33

3)Food and Beverage Service:Co-operation here mainly deals with the lines while the keepers need

tohome sufficient stock to meet the demands of the restaurant. Therestaurant

manages must ensure that the lines is not misused. 4)Security:Co-Operative is concerned with

prevention of fire, theft, safe respondingetc, These must be security needed at the floors in such

a situationcoordi nation is important. 5)Personnel:This department

plays an important role in recruitment as staff anddistribution as salar

Water Closet area:1)Toilet roll2)W.C. Band Guest room Amenities:-

1)Stationery2 )Post cards3 ) P e n s 4)Laundry bags5)Utility bags6)Packets as coffee or

tea7)Sugar and powered etc8)Chocolate s or mints provided with turn down service

Bathroom Amenities:1)Facial soap2)Bath soap or shower gel3)Shampo o4)Moisturize r 5)Shower

cap6)Shoe mitt or shoe shine knit7)Shoe hors8)Sewing kit45 9)Collogue or after Shane

Register maintained in the departments:1)Room occupying sale:- All room occupancy reports are

necessary so that thehouse keeper can anticipate the level of work load so as to provide

necessary staff 2)Log book:- It is the most important register because it is in this register

theinstructions to the staff as next shift are written. The supervisor at the beginningas any shift for

instruction refer to this log book by the staff as this previousshifts.3 )Lost and found register:- This

book consists of all the information, regarding thelost item such as the colour, the lost

item name, place sound by, time etc. the lostitem is received in the register and banded over to

the security departments.4) Carpet shampoo register:- In energy hotel the carpets are

shampooed at regular interval in order to maintain and to improve their life. The dates are maintained

inthese register which makes it convenient for the staff to distribute their work accordingl y.5)Complaint

register:- the desk controller handles this register. All the complaints or requirements, which have to

be looked into, are written down long with the time.The desk controls inform the floor supervisors to

look into these requirements

FOOD AND BEVERAGE SERVICE DEPAREMTNS

Restaurant is a commercial establishment committed to the sale as F and B. It is major revenue

producing area in a hotel. The quality and standard of any service area be it isrestaurant bar or banquet

depends upon the type quality and standard to service gives.Thus food and beverage service

department is important only from the revenuegenerati on aspect but also because it generate good

will for the hotel.Section of F & B Service outlets:1)24 hours coffee shop:-( Palmyra)

Serving a combination as national and international cuisine, the new expresses both lightsnacks and

complete meals. A well laid dinner buffet after wide variety as choice assatisfy all needs A

choice of soap panes the way for the repast to follow. The buffetconsists as a salad bar consisting as 8-

9 varieties as veg and nonveg salad, cold cuts andexotic veg. Salads,Main Course:- They

offer a wide choice to both vegetarian and non-vegetarian, 3-4 nonveg main course6 vegetarians

speculate, rice noodles, and variety of Indian and continental breads servedon the table. As

fabulous choice of desires on the table. A fabulous choice helps you toround off the meal

patrons.Sympto ms is content and variety, the basset at Palmyra satisfies both the government

andthe governed with a line bund Southern Ivory in attendance

ndian Specialty restaurant:They offers wide delight of Indian cuisine. Authentic foodFrom the budget

mountains of North west frontier to the singer licking delicates from theof Hyderabad.

Awide selection of Kababs and curries await the waiter and gourmandTimin g: 8.30 am to 11 am12.30 pm to

3.30 pm6.30 pm to 11 pm
Bar Services:It is another out let for the good and beverage

area where the alcoholic bevera ges are offered. Here the order you the drink is taken by the bar tender. He

shouldhave a sound knowledge of various drinks .In the Bristol hotel bar facilities

available into two types:1)Hunter bar:Hunter bar offers a wide variety of spirits and

contribute for the guestchoice. Offering a view of the neighboring green areas the bar offers the

perfectobstacles to unwind after a hectic day. The attendance spins out some fast tunesto set the mood for

any energy.Timings: - 12 pm to 11 pm