Project LISA

UC 151.01 & 151.02

BRD V1.1 Common Services

Use Cases for LISA Requirements

TABLE OF CONTENTS
1. USE CASES FOR LISA REQUIREMENTS.............................................................................................2
1.1 UC 151.01 CREATE TELEPHONE RECORD.................................................................................................2
1.1.1 Description........................................................................................................................................2
1.1.2 Use Case Diagram...........................................................................................................................2
1.1.3 Actors................................................................................................................................................2
1.1.4 Triggers.............................................................................................................................................2
1.1.5 Precondition......................................................................................................................................2
1.1.6 Input..................................................................................................................................................2
1.1.7 Flow of Events..................................................................................................................................5
1.1.8 Activity Diagram................................................................................................................................6
1.1.9 Post-Condition..................................................................................................................................6
1.1.10 Output ............................................................................................................................................7
1.1.11 Associations ...................................................................................................................................7
1.1.12 Business Rules...............................................................................................................................7
1.1.13 Special Requirements....................................................................................................................7
1.2 UC 151.02 UPDATE TELEPHONE RECORD.................................................................................................8
1.2.1 Description........................................................................................................................................8
1.2.2 Use Case Diagram...........................................................................................................................8
1.2.3 Actors................................................................................................................................................8
1.2.4 Triggers.............................................................................................................................................8
1.2.5 Precondition......................................................................................................................................8
1.2.6 Input..................................................................................................................................................8
1.2.7 Flow of Events..................................................................................................................................9
1.2.8 Activity Diagram..............................................................................................................................10
1.2.9 Post-Condition................................................................................................................................11
1.2.10 Output ..........................................................................................................................................11
1.2.11 Associations .................................................................................................................................11
1.2.12 Business Rules.............................................................................................................................11
1.2.13 Special Requirements..................................................................................................................11

TABLE OF FIGURES
FIGURE 1-CREATE TELEPHONE RECORD..............................................................................................2
FIGURE 2-ACTIVITY DIAGRAM-CREATE TELEPHONE RECORD............................................................6
FIGURE 3-UPDATE TELEPHONE RECORD..............................................................................................8
FIGURE 4-ACTIVITY DIAGRAM-UPDATE TELEPHONE RECORD..........................................................10

Confidential

Project LISA

UC 151.01 & 151.02

BRD V1.1 Common Services

1. Use Cases for LISA Requirements

1.1 UC 151.01 Create Telephone Record
1.1.1 Description
1. This use case describes the steps for creation of a Telephone Record. The Reader enters details
regarding incoming and outgoing telephone conversation with various entities external to the Listing
Division in the Telephone Record.
2. The Telephone Record can used to record complaints received through the telephone hotline and
record Press Enquiry related calls.
3. The Reader has a facility to attach the audio recording file of the telephone conversation to the
telephone record.
4. The Telephone Record also captures the details of the entity with whom the conversation was made.
The Entity Name, Address and Contact Person details can be selected from the System. Additionally,
the Reader can also add details of new Entity and Contact Person. In this case, the details added are
available for that telephone record only.

1.1.2 Use Case Diagram

Figure 1-Create Telephone Record

1.1.3 Actors
1. Reader

1.1.3.1

Actor-Generalisation

1.1.4 Triggers
1. The Reader either makes a telephone call to an external party or receives a call from an external party
and decides to create a Telephone Record.

1.1.5 Precondition
1.1.6 Input
1.1.6.1

Creation of Telephone Record

Confidential

Project LISA

Serial
Number

UC 151.01 & 151.02

Attribute Name

BRD V1.1 Common Services

1.

Record Type

Attribute
Type
(M/O/C)
M

Conditions/Rules/Values

2.

Case Number

3.

Sub-Case Number

4.

Transaction
Number

5.

Issuer Name

6.

Stock Code

7.

Entity Details (Multiple Rows Applicable for Conference Calls)

Entity Category
M
To be selected. Values are:
Issuer
External Party
Others
Entity Name
M
System defaulted if Entity
category is Issuer.
To be selected if Entity
Category is External Party
To be entered if Entity
Category is Others
Contact
Person
M
To be selected from a list of
Name
values corresponding to the
registered Issuer/External Party
To be entered if Contact
Person is not registered on
LISA

Confidential

To be selected. Value
Telephone Record

Remarks

is
Please refer Other
Conventions
in
Chapter 1 for the
explanation.
Please refer Other
Conventions
in
Chapter 1 for the
explanation.
Please refer Other
Conventions
in
Chapter 1 for the
explanation.
Please refer Other
Conventions
in
Chapter 1 for the
explanation.
Please refer Other
Conventions
in
Chapter 1 for the
explanation.

Refer UC 158.04
Update
External
Party Details

Refer UC 165.36
Update Issuer /
External
Party
User
Refer UC 158.04
Update
External
Party Details

Project LISA

Serial
Number

UC 151.01 & 151.02

Attribute Name

Job Title

Attribute
Type
(M/O/C)
M

Conditions/Rules/Values

13.

14.
15.
16.
17.

18.

BRD V1.1 Common Services

Telephone Number
Nature
of
Telephone Call

O
M

Telephone
Call
Date
Subject
of
Telephone Call
Details
of
Telephone Call
Telephone
Call
Type

Team
Handling
Complaint

19.

Created by

20.

Creation Date

Confidential

Remarks

System defaulted from Contact

Person Name if Contact
Person is registered entity
To be entered if Contact
Person is not registered on
LISA
To be entered
To be selected. Values are:
Incoming
Outgoing
System defaulted to current
date with facility to edit
To be entered. Subject of
Telephone Conversation
To be entered. Details of
Telephone Conversation
To be selected. Values are
Complaint
Press Enquiry
Others

To enter team in-charge of the

complaint
Applicable if Telephone Call
Type = Complaint

To
identify
if
Telephone
Call
pertains
to
Complaint or Press
Enquiry
Complaint option
is available only for
IPO and C&M
department
Press Enquiry is
available only for
C&M department.
For
Complaint
related calls, the
Reader can enter
the
Team
incharge of handling
the complaint

System defaulted to the

Reader who creates the
Telephone record
System defaulted to date of
creation of
the Telephone
Record

Project LISA

UC 151.01 & 151.02

BRD V1.1 Common Services

1.1.7 Flow of Events

1.1.7.1

Basic Flow

1. The use case begins when the Reader selects Create Record/Others page.
2. System displays the Create Record/Others page.
3. Reader selects the Record Type as Telephone Record.
4. System displays a blank Telephone Record.
5. Reader inputs the details in the record.
6. Reader saves the record.
7. System validates the details entered in the record.
8. The use case ends.

1.1.7.2
1.1.7.2.1

Alternate Flows
Validation is not successful (from step 7 of Basic Flow)

1. System displays an error message.

2. Reader edits the Telephone Record.
3. The use case resumes at step 6 of Basic Flow.
1.1.7.2.2

Upload Voice Recording (from step 6 of Basic Flow)

1. Reader uploads the voice recording file in the system [includes UC 153.02 Upload Offline
Documents].
2. The use case resumes at step 6 of Basic Flow.

Confidential

Project LISA

UC 151.01 & 151.02

BRD V1.1 Common Services

1.1.8 Activity Diagram

Figure 2-Activity Diagram-Create Telephone Record

1.1.9 Post-Condition
1. Telephone Record is created and is available for view and updates.
2. The System generates a Transaction Number for the Telephone Record.

Confidential

Project LISA

UC 151.01 & 151.02

BRD V1.1 Common Services

1.1.10 Output
1.1.11 Associations
1.1.11.1

Uses (<<Includes>>)

1. UC 153.02 Upload Offline Documents

1.1.11.2

Extends (<<extends>>)

1.1.12 Business Rules

1.1.13 Special Requirements
1. Hyperlink to be provided to view and listen to the voice recording file which is uploaded.

Confidential

Project LISA

UC 151.01 & 151.02

BRD V1.1 Common Services

1.2 UC 151.02 Update Telephone Record

1.2.1 Description
1.
2.
3.
4.

This use case describes the steps to update the existing Telephone Record.
Once the Telephone Record is created, the Reader can update the same at various points of time.
Such updates can be carried out from the Case or Sub-Case or Transaction Details/Summary page.
The Update Date and Updated By attributes will change accordingly on each update.

1.2.2 Use Case Diagram

Figure 3-Update Telephone Record

1.2.3 Actors
1. Reader

1.2.3.1

Actor-Generalisation

1.2.4 Triggers
1. The Reader decides to edit information in an existing Telephone Record.

1.2.5 Precondition
1. The Telephone Record is created.

1.2.6 Input
1.2.6.1
Serial
Number

Update Telephone Record

Attribute Name

Attribute
Type
(M/O/C)
M
O

Conditions/Rules/Values

1.
2.

Record Type
Case Number

3.

Sub-Case Number

4.

Transaction
Number

Confidential

Remarks

System defaulted
System defaulted with facility to
edit
System defaulted with facility to
edit
System defaulted

Project LISA

Serial
Number
5.
6.
7.

14.
15.
16.
17.
18.
19.
20.
21.
22.

23.

UC 151.01 & 151.02

Attribute Name

Issuer Name

Attribute
Type
(M/O/C)
M

BRD V1.1 Common Services

Conditions/Rules/Values

Remarks

System defaulted with facility to

edit
Stock Code
M
System defaulted with facility to
edit
Entity Details (Multiple Rows Applicable for Conference Calls)
Entity Category
M
System defaulted with facility to
edit
Entity Name
M
System defaulted with facility to
edit
Entity Address
M
Contact
Person
M
System defaulted with facility to
Name
edit
Job Title
M
Telephone Number
O
Nature
of
M
System defaulted with facility to
Telephone Call
edit
Telephone
Call
M
System defaulted with facility to
Date
edit
Subject
of
M
System defaulted with facility to
Telephone Call
edit
Details
of
M
System defaulted with facility to
Telephone Call
edit
Telephone
Call
M
System defaulted with facility to
Type
edit
Team
Handling
C
System defaulted with facility to
Complaint
edit
Created By
M
System defaulted
Creation Date
M
System defaulted
Updated By
M
System defaulted to the
Reader who last updated the
Telephone Record
Update Date
M
System defaulted to the date of
the last update of the record

1.2.7 Flow of Events

1.2.7.1

Basic Flow

1. The use case begins when the Reader selects the Telephone Record to be updated.
2. System displays the selected Telephone Record.
3.
4.
5.
6.

Reader updates the details in the record.

Reader saves the record.
System validates the details entered in the record.
The use case ends.

Confidential

Project LISA

1.2.7.2

UC 151.01 & 151.02

BRD V1.1 Common Services

Alternate Flows

1.2.7.2.1

Validation is not successful (from step 6 of Basic Flow)

1. System displays an error message.

2. Reader edits the record.
3. The use case resumes at step 4 of Basic Flow.
1.2.7.2.2

Upload Voice Recording (from step 4 of Basic Flow)

1. Reader uploads the voice recording file in the system [includes UC 153.02 Upload Offline
Documents].

2. The use case resumes at step 4 of Basic Flow.

1.2.8 Activity Diagram

Figure 4-Activity Diagram-Update Telephone Record

Confidential

10

Project LISA

UC 151.01 & 151.02

BRD V1.1 Common Services

1.2.9 Post-Condition
1. Telephone Record is updated and status of the Telephone record is reflected.

1.2.10 Output
1.2.11 Associations
1.2.11.1

Uses (<<includes>>)

1. UC 153.02 Upload Offline Documents

1.2.11.2

Extends (<<extends>>)

1.2.12 Business Rules

1.2.13 Special Requirements
1. Hyperlink to be provided to view and listen to the voice recording file which is uploaded.
***End of Document***

Confidential

11