Marsha Schrock

Commerce Township, MI 48382 Phone: (248) 363-4749 Cell Phone: (586) 996-2919 Email: marsha_schrock@sbcglobal.net Professional Summary
Highly regarded, proactive, knowledgeable Retail Merchandising Professional with over 13 years experience in consumer merchandising, team management and development, sales, customer service, and training. Leads teams and districts dynamically; providing support, guidance, training, and empowerment, as needed to succeed; consistently experiencing lowest attrition rate state-wide. Highest level of integrity maintained within company guidelines. Diligent, Proactive Management Style, and commitment to Product Knowledge. Specializes in New Store Setups, Store Resets, Store Remodels, Category Resets, New Item Blitzes, Inventory Control, and Shelf and Product Maintenance. Experienced in POS replacement and maintenance, ongoing promotions, new product launches, product reinforcement, and consumer merchandising. Knowledgeable in Trade Show & In-Store Demonstrations, Display Assembly, In-Store Service, and Plan-o-gram Compliance.

Professional Experience
1/2011-3/2012 Actionlink, LLC Akron, OH LG Merchandising Manager | Retail Seasoned merchandising professional employed with Actionlink, LLC, a privately-owned company founded in 1996 as Service Plus and changed to Actionlink, LLC in 2002 consisting of 1000-5000 employees. The company specializes in marketing, merchandising, sales, and services to manufacturers and major retailers that include LG, Sony, Lenovo, Panasonic, Sears, Best Buy, Home Depot, ABC Warehouse, Target, Costco, and others. Managed projects utilizing a rigorous approach to planning and organization of projects and compiled them into a central database. Chosen by the Regional Manager to be point person for the region. Quickly learning clients products and processes provided expedient ramp up of in-store service and training which resulted in a rise in volume of brand recognition, sales, and product positioning. Provided customer assistance and training to RSAs and consumers to provide a greater experience to both the customer and the stores. 8/2010-11/2010 Gags & Games, Inc. Livonia, MI Retail Store Manager Privately-owned company founded in 1977 and became a subsidiary of AAH Holdings Corporation. The company specializes in a chain of Halloween and party goods stores, namely Halloween City and Party City.

Oversaw all aspects of a $340,000 Halloween City store operations location, which included store set up and tear down, loss prevention, cash handling and reconciliation of daily receipts, deposits, and store safety, payroll, and HR inquires. Achieved stores sales plans and operating profits for the season. Provided a strong foundation through learning product lines and concepts which resulted in a merit raise. Built a strong team through recruitment, scheduling, and training of all store employees.

5/2007-11/2009 Ready Set Service Elk Grove Village, IL District Manager | Retail Merchandising Managed district consisting 45+ service representatives in 12 Home Depot stores for a privately owned company consisting of 500 employees. The company specializes in providing strategic in-store merchandising services to clients that included chains such as, Home Depot, Advance Auto Parts, Cabelas, Toys R Us, Sears, ACE Hardware, Kohls, and others. Categories included: Lighting, Hard Line Electrical, Plumbing, Kitchen & Bath, and appliances. (Company lost contract to Home Depot in 2009) Negotiated staff transition to Ready Set Service from Detail At Retail with no loss of employees. Empowered staff and garnered staff commitment through individual contributions of ideas and training. Provided critical information and analysis for future build outs, set ups, and remodels which enabled the company to quickly and cost-effectively adapt to change. Handled all human resources functions including recruitment, hiring, performance evaluations, payroll, overtime, scheduling, expenses, training, etc.

4/1997-5/2007 Detail At Retail Downers Grove, IL District Manager | Retail Merchandising - (2004-2007) Promoted to District Manager of field operations consisting of 7-8 merchandising representatives for 20-28 stores within the region for a privately-owned company consisting of 500+ employees , providing strategic in-store merchandising services to Home Depot. (Company lost contract in 2007). Developed direct partnering relationships with over 40 represented manufacturers; creating ability to quickly resolve customers issues. Highly regarded and awarded 2 years in a row for consistently achieving superior results through leadership, planning, and effective implementations. Built a well-trained team; generated high success rate of project completion and client loyalty, with least amount of turnover. Ensured distribution, merchandising, and price-point objectives were achieved by working with field service agents, office personnel, and manufacturers. Demonstrated products at contractor shows and trade shows and provided in-house demonstrations. Generated creative ideas to educate consumer and RSAs and build brand excitement of manufacturers products.

Field Service Trainer | Merchandising - (1997-2004) Prepared and presented training classes to over 100 field representatives and store personnel; training employees on merchandising and selling techniques. Conducted classes on basic decorative lighting techniques to over 60 districts RSAs; building a stronger cross-functional sales force. Trained and mentored new hires on merchandising techniques and product knowledge by preparing training discs and working hands-on with them in the field. Attended/Sold at trade shows for Ace Hardware and True Serve/Value; traveling extensively.

Awards
Recognition of Excellence District Manager, 2005 and 2006 (Detail At Retail) 2006 Recognition for lowest attrition rate in region. 2005 Recognition for going above-and-beyond to support other districts within the state.

Volunteer Activities
Fairfield Condominiums-President of the Association Board

Technical Skills
Microsoft Office Word, Excel, Access, Outlook, and PowerPoint.

On Going Professional Training & Certification

Human Resources, Leadership Skills, and Computer -Detail At Retail. Certified on Residential and Commercial Lighting-Phillips Lighting Company.

Education
1 Year General Business 2 Years Social Services High School Diploma Oakland Community College Ferris State University Waterford Township High School Oakland County, MI Big Rapids, MI Waterford Twp, MI

Links www.linkedin.com/in/marshaschrock www.wix.com/marshaschrock/marshaschrock