Blinking Lights

Blinking Lights The following sections describe the most common combinations of blinking (flashing) lights on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue. Figure 1: Control panel with lights indicated

1 - Power light 2 - Attention light 3 - Check Color Cartridge light 4 - Check Black Cartridge light

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Issue: All the lights are blinking fast In this error condition , the following blinking lights pattern displays on the control panel:

Power light : Blinking fast Attention light : Blinking fast Check Color Cartridge light : Blinking fast Check Black Cartridge light : Blinking fast Figure 2: Control panel with the lights indicated

Cause The product has a fatal error.

Solutions Solution one: Reset the All-in-One Follow these steps to reset the product. 1. With the power on, disconnect the power cord from the rear of the product. 2. Wait 30 seconds. 3. Reconnect the power cord to the rear of the product. 4. Press the Power button ( 5. Wait until the Power light (

) to turn on the product. ) stops blinking. The reset is then complete.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution two: Make sure that the control panel overlay is installed correctly If the control panel overlay, or bezel, is incorrectly installed, the product might indicate a false error condition. If the product has not been set up before, ensure correct installation of the control panel overlay by following the instructions below.

If you already installed the control panel overlay, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins. NOTE:If you have already installed the control panel overlay, proceed to the next solution. 1. Disconnect the power cord from the rear of the product. 2. Locate the control panel overlay, and then peel off the paper backing to expose the adhesive. 3. Lift the scanner lid, and then carefully line up and install the control panel overlay. 4. Reconnect the power cord to the rear of the product. 5. Try the task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution three: Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. 1. Disconnect the power cord from the rear of the product. 2. Unplug the power cord from any power strips or surge suppressors. 3. Plug the power cord directly into an electrical outlet. 4. Reconnect the power cord to the rear of the product. 5. Press the Power button ( 6. Try the task again. If the issue persists, try a different electrical outlet. ) to turn on the product.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution four: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Attention light is blinking fast

In this error condition , the following blinking lights pattern displays on the control panel:

Power light : On Attention light : Blinking fast Check Color Cartridge light : Off Check Black Cartridge light : Off Figure 3: Control panel with the lights indicated

Cause The paper tray is empty or a paper jam has occurred.

Solutions Solution one: Load paper If the paper tray is empty, load more paper into the paper tray. 1. Make sure that the paper is free of rips, dust, wrinkles, and curled or bent edges. 2. Make sure that all the paper in the stack is the same size and type. 3. Tap the stack on a flat surface to even the edges. 4. Slide the paper width guide to its outermost position. Figure 4: Slide out the paper width guide

5. Insert the paper into the paper tray. Figure 5: Insert the paper into the paper tray

6. Slide the paper width guide inward until it is snug (but not tight) against the paper. 7. Press any button on the control panel to resume the task.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution two: Check the paper There are several paper-related issues that can cause the Paper light to blink.

Paper that has already been printed on Crumpled or folded paper Textured paper Specialty paper Envelope flaps Envelopes might feed incorrectly if the envelope flap moves as the rollers grip it. Use envelopes with a rectangular flap and/or fold the flap inside the envelope when printing.

To determine if the paper is the cause, try using some clean and undamaged sheets of plain, inkjet-rated 70 to 90 gsm (20- to 24-pound bond) paper, such as HP Multipurpose or Bright White paper. If that paper feeds correctly, there might be a problem with the other paper.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution three: Change the print driver settings Follow these steps in the order given to change the print driver settings. Step one: Change the settings Select one of the following methods to change the paper size setting to match the print job. Create a custom paper size only if the correct paper size is not an option. Method one: Select an existing paper size 1. In the program you are printing in, click File , and then click Print . The Print window opens. 2. In the Name: drop-down list, select the correct product, if it is not already selected. 3. Click Properties or Preferences in the upper-right corner of the Print window. The Properties or Printing Preferences window opens. NOTE:The name of the button or window depends on the software you are using. 4. Click the Features tab. 5. From the Size: drop-down list, click More to access the paper size options. The Size is: window opens. 6. In the Size is: list, scroll down to the appropriate paper size category, and then select the paper size that matches the paper loaded in the product. 7. Click OK to accept the settings. Method two: Create a custom paper size 1. In the program you are printing in, click File , and then click Print . The Print window opens. 2. In the Name: drop-down list, select the correct product, if it is not already selected. 3. Click Properties or Preferences in the upper-right corner of the Print window. The Properties or Printing Preferences window opens. NOTE:The name of the button or window depends on the software you are using. 4. Click the Features tab.

5. From the Size: drop-down list, click Custom . The Custom Paper Size window opens. 6. In the Name box, type a name for the paper size you are using. For example, if you are printing on 101.6 x 203.2 mm (4 x 8 inch) envelopes, type 4x8 envelopes . NOTE:You must type a custom size name in the Name box. If you do not, the Save button is unavailable when you try to save the setting. 7. In the Paper Size area, type the measurement in the Width and Length boxes. For example, if you are printing on 101.6 x 203.2 mm (4 x 8 inch) envelopes, type 4 in the Width box, and type 8 in the Length box. 8. In the Units area, select the appropriate unit of measure, and then click Save . NOTE:If Save is unavailable, make sure that there is a name for the setting in the Name box. 9. Click OK to accept the settings. The Custom Paper Size window closes. 10. From the Size: drop-down list on the Features tab, click More . 11. The Size is: window opens. 12. In the Size is: list, scroll down to Custom , and then select the custom paper size you created. 13. Click OK to accept the settings. Step two: Print from the application again Try to reproduce the error that caused the blinking lights. If you cannot remember, follow these steps: 1. In the program you are printing in, click File , and then click Print . The Print window opens. 2. In the Name: drop-down list, select the correct product, if it is not already selected. 3. Click OK . 4. Check for the blinking lights.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution four: Clear the paper jam Follow these steps in the order presented to resolve the issue.

Experiencing frequent or recurring paper jams? Preventing paper jams The following recommendations can help prevent recurring paper jams in your HP product.

Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides. Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray. CAUTION:Do not force the paper to move too far forward in the tray.

Do not overload the tray with paper. Only add paper to the tray when the product is not printing. Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information. Do not print on paper with paper clips or staples attached. Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat. Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper. Do not use paper that is too thin, too thick, or too glossy for the product. Causes of paper jams The following factors can cause paper jams:

Paper loaded incorrectly in the paper tray. Damaged or dirty paper rollers. Torn, wrinkled, or damp paper loaded in the paper tray. The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place. Paper was added to a stack already in the tray while the HP product was printing. The tray contains more than one type of paper. The paper is jammed inside the HP product where you cannot see it. An obstruction is blocking the paper path. Torn pieces of paper from a previous jam are stuck in the product. The tray is too full. If printing on an envelope, the edges of the envelope are bent. Step one: Remove any loose paper from the tray Remove any loose sheets of paper from the paper tray and the output tray. CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper

Step two: Clear the paper jam from the rear of the All-in-One

1. Press the Power button (

) to turn off the product.

2. Disconnect the power cord from the rear of the product. 3. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it. Figure 6: Remove the rear access door

4. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them. Figure 7: Gently remove the jammed paper

CAUTION:If the paper tears, remove the torn pieces from the rollers and wheels. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Figure 8: Remove scraps of paper

5. Reattach the rear access door. Slide the two pins on the right side of the door into the two holes on the right of the product, and then snap the left side into place.

Figure 9: Reattach the rear access door

6. Reconnect the power cord to the rear of the product. Step three: Clear the paper jam from the front of the All-in-One 1. Press the Power button ( ) to turn on the product, if the product is not already on. 2. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction. Figure 10: Open the cartridge access door

3. When the carriage stops moving, disconnect the power cord from the rear of the product. 4. Gently remove any jammed paper. NOTE:Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. 5. Make sure that no scraps of paper are stuck between the rollers. 6. Close the cartridge access door. Figure 11: Close the cartridge access door

7. Reconnect the power cord to the rear of the product. 8. Press the Power button ( ) to turn on the product.

Step four: Print a self-test report Follow these steps to print a self-test report. Printing a self-test report verifies that the hardware functions correctly. 1. Load plain white paper into the paper tray. 2. Press and hold the Start Copy Black button and the Start Copy Color button on the product control panel, and then release them. The self-test report prints.

If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution five: Make sure that the carriage can move freely Use the following steps to make sure that the carriage moves freely. Step one: Check the paper path 1. Press the Power button ( ) to turn on the product.

2. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction. Figure 12: Open the cartridge access door

3. With the product turned on, disconnect the power cord from the rear of the product. CAUTION:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.

4. Unplug the power cord from the power source or electrical outlet. 5. Check for any paper or object that might be restricting the carriage. Figure 13: Paper that is restricting the carriage

NOTE:You might need a flashlight to illuminate areas for proper viewing. 6. Remove any loose paper or obstructions you find. 7. Reach inside the product, and then manually move the carriage.
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If the carriage is stuck on the right side of the product , move the carriage to the left side of the product. If the carriage is stuck on the left side of the product , move the carriage to the right side of the product. If the carriage is stuck in the middle of the product , move the carriage to the right side of the product.

8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. 9. Close the cartridge access door. Figure 14: Close the cartridge access door

10. Reconnect the power cord to the rear of the product. 11. Plug the power cord into the electrical outlet. 12. Press the Power button ( ) to turn on the product.

Step two: Print a self-test report Follow these steps to print a self-test report. Printing a self-test report verifies that the hardware functions correctly. 1. Load plain white paper into the paper tray. 2. Press and hold the Start Copy Black button and the Start Copy Color button on the product control panel, and then release them. The self-test report prints.

If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution six: Clean the rollers Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers. Step one: Clean the rollers Follow these steps to remove any debris, dirt, or paper scraps from the rollers. 1. Gather the following materials:
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A clean, lint-free cloth, or any cloth that will not come apart or leave fibers Distilled, filtered, or bottled water (tap water might damage the product) ) to turn off the product.

2. Press the Power button (

3. Disconnect the power cord from the rear of the product. 4. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it. Figure 15: Remove the rear access door

5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

6. Press the cloth against the paper feed rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup. Figure 16: Clean the paper feed rollers

7. Allow the rollers to dry for 10 or 15 minutes. 8. Check the paper feed rollers on the rear access door to make sure that they are clean, free of paper bits, and rotate freely. Figure 17: The rollers in the rear access door

9. Reattach the rear access door. Slide the two pins on the right side of the door into the two holes on the right of the product, and then snap the left side into place. Figure 18: Reattach the rear access door

10. Reconnect the power cord to the rear of the product. 11. Press the Power button ( ) to turn on the product.

Step two: Print a self-test report Follow these steps to print a self-test report. Printing a self-test report verifies that the hardware functions correctly. 1. Load plain white paper into the paper tray. 2. Press and hold the Start Copy Black button and the Start Copy Color button on the product control panel, and then release them. The self-test report prints.

If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution seven: Reset the All-in-One Follow these steps to reset the product, and then print a self-test report. Step one: Reset the All-in-One Follow these steps to reset the product. 1. With the power on, disconnect the power cord from the rear of the product. 2. Wait 30 seconds. 3. Reconnect the power cord to the rear of the product. 4. Press the Power button ( 5. Wait until the Power light ( ) to turn on the product. ) stops blinking. The reset is then complete.

Step two: Print a self-test report Follow these steps to print a self-test report. Printing a self-test report verifies that the hardware functions correctly. 1. Load plain white paper into the paper tray. 2. Press and hold the Start Copy Black button and the Start Copy Color button on the product control panel, and then release them. The self-test report prints.

If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution eight: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Attention light and one of the Check Cartridge lights are blinking In this error condition , the following blinking lights pattern displays on the control panel:

Power light : On Attention light : Blinking fast Check Color Cartridge light : Blinking fast or off Check Black Cartridge light : Blinking fast or off Figure 20: Blinking lights Figure 19: Blinking lights

Cause The cartridge access door is open or a problem has occurred with a cartridge.

Solutions Solution one: Close the cartridge access door Press firmly on the cartridge access door to make sure that it is closed completely. Figure 21: Close the cartridge access door

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution two: Resolve the cartridge problem Follow the steps in the order given to resolve the cartridge problem. Step one: Determine which cartridge is the problem If the product is connected to a computer, and if the HP software is installed on the computer, you should have seen a message displayed on the computer.

If the message on the computer indicates that a specific cartridge is causing the problem, continue to: Step two: Clean the problem cartridge contacts . If the message on the computer does not identify a particular cartridge (it says only Print cartridge error ), follow these steps to determine which cartridge is causing the problem. 1. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction. Figure 22: Open the cartridge access door

2. Remove one cartridge (not both). 3. Close the cartridge access door. Figure 23: Close the cartridge access door

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If the computer message is Print Cartridge Error , then the cartridge that is still in the product is the problem cartridge. If the computer message is NOT Print Cartridge Error (instead, it says that the cartridge you have removed is ... missing, not detected, or incorrectly installed ), then the cartridge you have removed is the problem cartridge.

4. Continue to the next step.

Step two: Clean the problem cartridge contacts Follow these steps in the order given to clean the electrical contacts. NOTE:If you are unable to determine which cartridge is causing the problem, clean both cartridge contacts. 1. Gather the following items:
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Clean distilled water. Use bottled or filtered water if distilled water is not available. Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).

2. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction. Figure 24: Open the cartridge access door

3. Disconnect the power cord from the rear of the product. 4. Press down on one of the cartridges to release it, and then pull it out from its slot. Figure 25: Remove the problem cartridge

5. If there is tape on the cartridge, remove it. Do not remove the copper-colored strip. Figure 26: Remove the protective tape

CAUTION:Do not touch the cartridge contacts or nozzles. Figure 27: Do not touch the contacts

If you removed the tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge. 6. Place the cartridge on a piece of paper with the nozzle plate facing up 7. Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should only be slightly damp. 8. Clean the cartridge contacts. CAUTION: Avoid touching the nozzles. Figure 28: Clean the cartridge contacts

NOTE:Clean the contacts quickly enough so that the cartridge is not outside of the product for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the product for too long. 9. Clean the contacts in the carriage for the problem cartridge. WARNING:Make sure that the power cord is disconnected from the product. Figure 29: The Carriage Figure 30: The gold-colored contacts in the carriage

10. Wait ten minutes to allow the cartridge and carriage to dry. 11. Place the cartridge in its slot at a slight, upward angle, and then press up and forward until the cartridge snaps into position. Figure 31: Install the cartridge

12. Reconnect the power cord to the rear of the product. 13. Close the cartridge access door. Figure 32: Close the cartridge access door

An alignment page prints after about a minute. Step three: Align the cartridges 1. Lift the product lid. Figure 33: Lift the product lid

2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure 34: Place the alignment page on the scanner glass

3. Lower the product lid. Figure 35: Lower the lid

4. Press Start Copy Color to start the alignment. 5. When the cartridge alignment is complete, recycle or discard the alignment page.

If these steps resolved the issue , there is no need to continue troubleshooting. If the issue persists , see the next step. Step four: Replace the problem cartridge Which cartridges you use depends on your country or region. To check the cartridge compatibility for your product, click this link, HP SureSupply . If your language or country does not display next to the globe icon ( ) select your language and location.

Follow these steps to replace the problem cartridge. 1. Press the Power button ( ) to turn on the product, if it is not already turned on. Wait until the product is idle and silent before continuing. 2. Lower the paper tray. 3. Lift out the paper tray extension Figure 36: Lift out paper tray extension

4. Load unused, plain, white paper in the paper tray, and then slide the paper width guide snugly against the paper. 5. Open the front access door.

The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure 37: Open the front access door

6. Lightly press down on a cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure 38: Example of removing the tri-color cartridge

7. Remove the new cartridge from its packaging, and then carefully remove the plastic tape using the pink pull tab. CAUTION:Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Figure 39: Remove the plastic tape

1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape

8. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its color-coded slot until it snaps into place. Make sure that the icon on the cartridge matches the icon on the slot. Figure 40: Example of inserting the tri-color cartridge

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Insert the tri-color cartridge in the slot on the left. Insert the black cartridge in the slot on the right. Figure 41: Color-coded cartridge slots

9. Close the front access door. An alignment page prints automatically. Wait until the page prints before continuing. Figure 42: Close the front access door

Step five: Align the cartridges Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product. 1. Lift the product lid. Figure 43: Lift the product lid

2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure 44: Place the alignment page on the scanner glass

3. Lower the product lid. Figure 45: Lower the lid

4. Press Start Copy Color to start the alignment. 5. When the cartridge alignment is complete, recycle or discard the alignment page.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution three: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Workaround: Print in single cartridge mode Print with only one cartridge installed (ink backup mode, also called single cartridge mode). However, the product prints slower in this mode, and printouts might be of lower quality. If you print with only the black cartridge, no color ink will print. If you print with only the color cartridge, no black ink will print. NOTE:You might see a recurring message on your computer reminding you that you are in single cartridge mode. The Attention light also continuously blinks in ink backup mode. These symptoms recur until you install two working cartridges.

Issue: The Attention light and both Check Cartridge lights are blinking fast In this error condition , the following blinking lights pattern displays on the control panel:

Power light : Off Attention light : Blinking fast Check Color Cartridge light : Blinking fast Check Black Cartridge light : Blinking fast Figure 46: Control panel with the blinking lights

Cause The carriage is stalled.

Solutions Solution one: Clear the paper jam Follow these steps in the order given to resolve the issue. Step one: Remove any loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray. CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper

Step two: Clear the paper jam from the rear of the product

1. Press the Power button (

) to turn off the product.

2. Disconnect the power cord from the rear of the product. 3. Press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it. Figure 47: Remove the rear access door

4. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them. Figure 48: Gently remove the jammed paper

CAUTION:If the paper tears, remove the torn pieces from the rollers and wheels. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Figure 49: Remove scraps of paper

5. Reattach the rear access door. Slide the two pins on the right side of the door into the two holes on the right of the product, and then snap the left side into place. Figure 50: Reattach the rear access door

6. Reconnect the power cord to the rear of the product.

Step three: Clear the paper jam from the front of the All-in-One 1. Press the Power button ( ) to turn on the product, if the product is not already on. 2. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction. Figure 51: Open the cartridge access door

3. When the carriage stops moving, remove the power cord from the rear of the product. 4. Gently remove any jammed paper. NOTE:Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. 5. Make sure that no scraps of paper are stuck between the rollers. 6. Close the cartridge access door. Figure 52: Close the cartridge access door

7. Reconnect the power cord to the rear of the product. 8. Press the Power button ( ) to turn on the product.

Step four: Print a self-test report Follow these steps to print a self-test report. Printing a self-test report verifies that the hardware functions correctly. 1. Load plain white paper into the paper tray. 2. Press and hold the Start Copy Black button and the Start Copy Color button on the product control panel, and then release them. The self-test report prints.

If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. Solution two: Clear any carriage path obstructions, and then print a self-test report Follow these steps to clear any carriage path obstructions, and then print a self-test report. Step one: Clear any carriage path obstructions 1. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction. Figure 53: Open the cartridge access door

2. Without turning off the product , disconnect the power cord from the rear of the product. 3. Unplug the power cord from the electrical outlet. CAUTION: The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock. 4. Look in through either the cartridge access door or the output paper tray. Make sure that the cartridges are locked into the carriage and have not come loose. NOTE:You might have to reach through the output paper tray to access the carriage. 5. Check for any paper or object that might be restricting the carriage. 6. Remove any obstructions found. 7. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. 8. Remove any obstructions found. 9. Close the cartridge access door. Figure 54: Close the cartridge access door

10. Reconnect the power cord to the rear of the product. 11. Plug the power cord into the electrical outlet. 12. Press the Power button ( ) to turn on the product, if the product is not already on.

Step two: Print a self-test report Follow these steps to print a self-test report. Printing a self-test report verifies that the hardware functions correctly. 1. Load plain white paper into the paper tray. 2. Press and hold the Start Copy Black button and the Start Copy Color button on the product control panel, and then release them. The self-test report prints.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution three: Make sure that the control panel overlay is installed correctly If the control panel overlay, or bezel, is incorrectly installed, the product might indicate a false error condition. If the product has not been set up before, ensure correct installation of the control panel overlay by following the instructions below. If you already installed the control panel overlay, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins. NOTE:If you have already installed the control panel overlay, proceed to the next solution. 1. Disconnect the power cord from the rear of the product. 2. Locate the control panel overlay, and then peel off the paper backing to expose the adhesive. 3. Lift the scanner lid, and then carefully line up and install the control panel overlay. 4. Reconnect the power cord to the rear of the product. 5. Try the task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.

Solution four: Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. 1. Disconnect the power cord from the rear of the product. 2. Unplug the power cord from any power strips or surge suppressors. 3. Plug the power cord directly into an electrical outlet. 4. Reconnect the power cord to the rear of the product. 5. Press the Power button ( 6. Try the task again. If the issue persists, try a different electrical outlet.

) to turn on the product.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution five: Reset the All-in-One Follow these steps to reset the product. 1. With the power on, disconnect the power cord from the rear of the product. 2. Wait 30 seconds. 3. Reconnect the power cord to the rear of the product. 4. Press the Power button ( 5. Wait until the Power light ( ) to turn on the product. ) stops blinking. The reset is then complete.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution six: Resolve the cartridge problem Follow these steps in the order given to resolve the issue. Step one: Determine which cartridge is the problem If the product is connected to a computer, and if the HP software is installed on the computer, you should have seen a message displayed on the computer.

If the message on the computer indicates that a specific cartridge is causing the problem, continue to: Step two: Clean the problem cartridge contacts . If the message on the computer does not identify a particular cartridge (it says only Print cartridge error ), follow these steps to determine which cartridge is causing the problem.

1. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction. Figure 55: Open the cartridge access door

2. Remove one cartridge (not both). 3. Close the cartridge access door.
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If the computer message is Print Cartridge Error , then the cartridge that is still in the product is the problem cartridge. If the computer message is NOT Print Cartridge Error (instead, it says that the cartridge you have removed is ... missing, not detected, or incorrectly installed ), then the cartridge you have removed is the problem cartridge. Figure 56: Close the cartridge access door

4. Continue to the next step. If you cannot determine which cartridge is causing the error, clean both cartridges' contacts. Step two: Clean the problem cartridge contacts Follow these steps in the order given to clean the electrical contacts: 1. Gather the following items:
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Clean distilled water. Use bottled or filtered water if distilled water is not available. Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).

2. Open the cartridge access door. The carriage moves into the middle of the access area, unless there is an obstruction. Figure 57: Open the cartridge access door

3. Disconnect the power cord from the rear of the product. 4. Press down on one of the cartridges to release it, and then pull it out from its slot. Figure 58: Remove the problem cartridge

5. If there is tape on the cartridge, remove it. Do not remove the copper-colored strip. Figure 59: Remove the protective tape

CAUTION:Do not touch the cartridge contacts or nozzles. Figure 60: Do not touch the contacts

If you removed the tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge. 6. Place the cartridge on a piece of paper with the nozzle plate facing up 7. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should only be slightly damp. 8. Clean the cartridge contacts. CAUTION: Avoid touching the nozzles. Figure 61: Clean the cartridge contacts

NOTE:Clean the contacts quickly enough so that the cartridge is not outside of the product for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the product for too long.

9. Clean the contacts in the carriage for the problem cartridge. WARNING:Make sure that the power cord is disconnected from the product. Figure 62: The Carriage Figure 63: The gold-colored contacts in the carriage

10. Wait ten minutes to allow the cartridge and carriage to dry. 11. Place the cartridge in its slot at a slight, upward angle, and then press up and forward until the cartridge snaps into position. Figure 64: Install the cartridge

12. Reconnect the power cord to the rear of the product. 13. Close the cartridge access door. Figure 65: Close the cartridge access door

An alignment page prints after about a minute. Step three: Align the cartridges

Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product. 1. Lift the product lid. Figure 66: Lift the product lid

2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure 67: Place the alignment page on the scanner glass

3. Lower the product lid. Figure 68: Lower the lid

4. Press Start Copy Color to start the alignment. 5. When the cartridge alignment is complete, recycle or discard the alignment page.

If these steps resolved the issue , there is no need to continue troubleshooting. If the issue persists , see the next step. Step four: Replace the problem cartridge Which cartridges you use depends on your country or region. To check the cartridge compatibility for your product, click this link, HP SureSupply . If your language or country does not display next to the globe icon ( ) select your language and location.

Follow these steps to replace the problem cartridge. 1. Press the Power button ( ) to turn on the product, if it is not already turned on. Wait until the product is idle and silent before continuing. 2. Lower the paper tray. 3. Lift out the paper tray extension Figure 69: Lift out paper tray extension

4. Load unused, plain, white paper in the paper tray, and then slide the paper width guide snugly against the paper. 5. Open the front access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing. Figure 70: Open the front access door

6. Lightly press down on a cartridge to release it, and then pull the cartridge out to remove it from its slot. Figure 71: Example of removing the tri-color cartridge

7. Remove the new cartridge from its packaging, and then carefully remove the plastic tape using the pink pull tab. CAUTION:Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Figure 72: Remove the plastic tape

1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape

8. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its color-coded slot until it snaps into place. Make sure that the icon on the cartridge matches the icon on the slot. Figure 73: Example of inserting the tri-color cartridge

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Insert the tri-color cartridge in the slot on the left. Insert the black cartridge in the slot on the right. Figure 74: Color-coded cartridge slots

9. Close the front access door. An alignment page prints automatically. Wait until the page prints before continuing. Figure 75: Close the front access door

Step five: Align the cartridges Follow these steps to align the cartridges. If the product does not complete the cartridge alignment, it will print an alignment page every time you turn on the product. 1. Lift the product lid. Figure 76: Lift the product lid

2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page. Figure 77: Place the alignment page on the scanner glass

3. Lower the product lid. Figure 78: Lower the lid

4. Press Start Copy Color to start the alignment. 5. When the cartridge alignment is complete, recycle or discard the alignment page.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution seven: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Workaround: Print in single cartridge mode Print with only one cartridge installed (ink backup mode, also called single cartridge mode). However, the product prints slower in this mode, and printouts might be of lower quality. If you print with only the black cartridge, no color ink will print. If you print with only the color cartridge, no black ink will print. NOTE:You might see a recurring message on your computer reminding you that you are in single cartridge mode. The Attention light also continuously blinks in ink backup mode. These symptoms recur until you install two working cartridges.

Issue: The Attention light and the Power light are blinking fast In this error condition , the following blinking lights pattern displays on the control panel:

Power light : Blinking fast Attention light : Blinking fast Check Color Cartridge light : Off Check Black Cartridge light : Off Figure 79: Control panel with the blinking lights

Cause The product has a scanner failure.

Solutions Solution one: Reset the All-in-One Follow these steps to reset the product. 1. With the power on, disconnect the power cord from the rear of the product. 2. Wait 30 seconds. 3. Reconnect the power cord to the rear of the product. 4. Press the Power button ( 5. Wait until the Power light (

) to turn on the product. ) stops blinking. The reset is then complete.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution two: Make sure that the control panel overlay is installed correctly If the control panel overlay, or bezel, is incorrectly installed, the product might indicate a false error condition. If the product has not been set up before, ensure correct installation of the control panel overlay by following the instructions below.

If you already installed the control panel overlay, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins. NOTE:If you have already installed the control panel overlay, proceed to the next solution. 1. Disconnect the power cord from the rear of the product. 2. Locate the control panel overlay, and then peel off the paper backing to expose the adhesive. 3. Lift the scanner lid, and then carefully line up and install the control panel overlay. 4. Reconnect the power cord to the rear of the product. 5. Try the task again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution three: Check the scanner light Press the Start Copy Color button ( ) on the control panel to make a color copy of any document. While the product makes the copy, lift the scanner lid slightly to make sure that the scanner light is visible. CAUTION:Do not look directly at the light. It is not necessary to open the lid completely to see the light.

If the scanner light is visible, there is no need to continue troubleshooting. If the scanner light is not visible, continue to the next solution. Solution four: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Power light is blinking In this normal condition , the following blinking lights pattern displays on the control panel:

Power light : Blinking Attention light : Off Check Color Cartridge light : Off Check Black Cartridge light : Off Figure 80: Control panel with the blinking lights

Cause The product is either starting up or performing a task.

Solutions Solution one: Wait for the All-in-One to finish the task If the product is busy, wait for the product to finish the task.

If the product finishes the task, there is no need to continue troubleshooting. If the product never finishes the task, and the lights continue to blink, continue to the next solution. Solution two: Cancel the task Press the Cancel button ( ) on the control panel, and then try the task again.

If you cannot cancel the task, press and hold the Power button ( the product. If the product does not turn off, continue to the next solution. Solution three: Reset the All-in-One Follow these steps in the order given to reset the product. Step one: Reset the All-in-One Follow these steps to reset the product.

) for three seconds to turn off

1. With the power on, disconnect the power cord from the rear of the product. 2. Wait 30 seconds. 3. Reconnect the power cord to the rear of the product. 4. Press the Power button ( 5. Wait until the Power light ( ) to turn on the product. ) stops blinking. The reset is then complete.

Step two: Try the task again Try the task again, and then wait a couple of minutes for the task to complete.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution four: Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. 1. Disconnect the power cord from the rear of the product. 2. Unplug the power cord from any power strips or surge suppressors. 3. Plug the power cord directly into an electrical outlet. 4. Reconnect the power cord to the rear of the product. 5. Press the Power button ( 6. Try the task again. If the issue persists, try a different electrical outlet. ) to turn on the product.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution five: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Power light blinks for three seconds, and then stays on In this normal condition , the following blinking lights pattern displays on the control panel:

Power light : Blinks quickly for three seconds, and then stays on

Attention light : Off Check Color Cartridge light : Off Check Black Cartridge light : Off Figure 81: Control panel with the lights indicated

Cause The product is performing another task. Solutions Solution one: Wait for the All-in-One to finish the task If the product is busy, wait for the product to finish the task.

If the product finishes the task , there is no need to continue troubleshooting. If the product never finishes the task , and the lights continue to blink, continue to the next solution. Solution two: Cancel the task Press the Cancel button ( ) on the control panel, and then try the task again.

If you cannot cancel the task, press and hold the Power button ( the product. If the product does not turn off, continue to the next solution. Solution three: Reset the All-in-One Follow these steps in the order given to reset the product.

) for three seconds to turn off

Step one: Reset the All-in-One Follow these steps to reset the product. 1. With the power on, disconnect the power cord from the rear of the product. 2. Wait 30 seconds. 3. Reconnect the power cord to the rear of the product. 4. Press the Power button ( 5. Wait until the Power light ( ) to turn on the product. ) stops blinking. The reset is then complete.

Step two: Try the task again Try the task again, and then wait a couple of minutes for the task to complete.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution four: Plug the All-in-One directly into an electrical outlet Plug the product directly into an electrical outlet to make sure that the power source functions correctly. 1. Disconnect the power cord from the rear of the product. 2. Unplug the power cord from any power strips or surge suppressors. 3. Plug the power cord directly into an electrical outlet. 4. Reconnect the power cord to the rear of the product. 5. Press the Power button ( 6. Try the task again. If the issue persists, try a different electrical outlet. ) to turn on the product.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution five: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: All the lights are off

In this condition, the following control panel light pattern displays:

Power light : Off Attention light : Off Check Color Cartridge light : Off Check Black Cartridge light : Off Figure 82: Control panel with the lights indicated

1 - Power light 2 - Attention light 3 - Check Color Cartridge light 4 - Check Black Cartridge light

Cause The product does not turn on. Solutions Video of an All-in-One that won't turn on or respond This video shows what to do when you push the Power button ( product does not turn on or respond.

) on your product, and the

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. Solution one: Make sure that the All-in-One is plugged in

Follow these steps to make sure that the power cord is connected to the rear of the product and plugged into an electrical outlet. 1. Check the rear of the product to make sure that the cord from the power supply is inserted securely into the power connection. 2. Check the power supply to make sure that the power cord is plugged in securely. 3. Check the electrical outlet to make sure that the power cord is plugged in securely. Figure 83: Check the electrical connections

1 - Rear of product 2 - Power module 3 - Electrical outlet

4. Press the Power button (

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) to turn on the product.

If the product turns on , there is no need to continue troubleshooting. If the product does not turn on , continue to the next solution.

Solution two: Make sure that the electrical outlet works 1. Unplug the power cord from the electrical outlet. 2. Plug another appliance into the electrical outlet to make sure that the outlet works.

If the electrical outlet does not work , plug the product into another outlet that does work. If the electrical outlet works, but the product still does not turn on , continue to the next solution. Solution three: Make sure that the power supply is compatible with the HP All-in-One The term power supply refers to both the power module and the power cord.

NOTE:To make sure your product and power supply are compatible, HP suggests you use the original power supply shipped with your product. Example of a power module Example of a power cord

NOTE:The power module might have a permanently attached power cord, or the power cord might detach from the power module.The photographs in the examples above might not match your product. 1. Make sure that the voltage and amperage specifications printed on the power supply match the voltage and amperage specifications printed on the HP product. Voltage and amperage specifications printed on the power supply Voltage and amperage requirements printed on the HP product

In this example, the voltage (+32 V) and the amperage (2000 mA) from the power supply are compatible with the voltage and amperage specified on the

HP product. 2. If the voltage and amperage specifications of the product and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP product. WARNING:Do not force an incompatible power cord (its plug has a different shape or size than the HP product's electrical connection) into an HP product.
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If the power cord is not compatible with the product, replace the power cord with a compatible cord. To buy a compatible cord, right-click the following link, How to Buy HP , and then click Open in New Window . If the power cord is compatible with the product, but the product still does not turn on, continue to the next solution.

Solution four: Reset the power module, and then test the power The power module has a safety feature that protects the product during a power surge. If you experienced a recent power surge, the power module might need to be reset. Follow these steps to reset the power module. Step one: Reset the power module 1. Disconnect the power cord from the rear of the product. 2. Unplug the power cord from the electrical outlet. 3. Unplug the power cord from the power module. 4. Wait 15 seconds. 5. Reconnect the power cord to the rear of the product. 6. Plug the power cord back into the power module. 7. Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector until after the issue is resolved. Figure 84: Reconnect the power cords

1 - Rear of product 2 - Power module 3 - Electrical outlet

8. Check to see if the power module has an LED light.

If the power module does not have an LED light , continue to the next step. If the power module has an LED light , check to see if the LED lights up. If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, right-click the following link, How to Buy HP , and then click Open in New Window . If the LED lights up, continue to the next step. Step two: Test the power on the All-in-One Follow these steps to test the power on the product. 1. Reconnect the power cord to the rear of the product. 2. Press, and then quickly release the Power button ( Do not hold the button down. ) to start a power on/off cycle.

If you press and hold the Power button too long, the product might turn on and then turn off without restarting. If this happens, press, and then quickly release the Power button ( ) again.

If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. Solution five: Test the power with a compatible power cord from a different product

If you have another available power cord that is compatible with your product, use the alternate cord to repeat the steps in Solution three: Reset the power module and test the power .

If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Right-click the following link, How to Buy HP , to buy a compatible power cord. If the product does not turn on with the alternate power cord, continue to the next solution. Solution six: Service the All-in-One If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.