Pamela Charles Mobile Telephone: 07834159464 Home Telephone: 0113 2735167 Email: pamcharles01@sky.

com Profile Very experienced and proven record of Compliance and Administration management with a recently attained First Class Honours degree in Business Information Systems. Winner of the McGraw-Hill outstanding achievement award. An excellent communicator with outstanding project management and analytical skills. Looking for a new challenge in project management, database management, web design and other IT roles. Project Management Assisted with the analysis, design and implementation of the computerisation of the Legal Services Division at Leeds City Council. Developed and managed an Aviation Insurance scheme with a total commission income of 180,000. Project Manager for the analysis, design and implementation of computerisation of the commercial and personal insurance divisions at Marshall Wooldridge Limited. Designed and implemented an online booking system for the Leeds Rugby Foundation. Developed the system development lifecycle; provided milestones and updates to clients and stakeholders. Project delivered within specific timescale. Successfully managed the Kippax Junior Rugby League festival in 2009. Assistant Project Manager for the City of Leeds celebration of Rugby League dinner for the Leeds Rugby Foundation. Computing Advanced IT skills in Office, Microsoft, Open Source software, and bespoke systems. Proficient in coding languages php, mysql, javascript, oracle apex, CSS. Extensive knowledge of MS Project and WBS. Final year project involved working with the Leeds Rugby Foundation. I established an online booking system for coaching courses. The system provides CPD information for the revalidation of coaching badges. The project resulted in www.communityrl.com and includes: Online registration online booking Administrative and management reports and downloadable documents Online Help Facility Capacity to expand into all Foundation areas. Work included: Written in html, php, MySQL with javascript and jsquery. Written solely using notepad ++ with a CSS stylesheet. All code W3C compliant. SDLC followed combined with UCD to meet the system and client requirements. MS Project used for WBS/Gantt Chart with milestones used for significant sections of the project. Full research undertaken prior to and during analysis, design and implementation. Requirements discussed in detail at regular minuted meetings with the client. Cross browser compliant. Documentation produced which is available.

Management, Mentoring, Coaching Compliance Manager at Marshall Wooldridge providing training and mentoring to junior members of staff. Risk Management Chairman at Leeds City Council responsible for the implementation of the Council's risk management strategy. Volunteer Coordinator for a number of local junior sport groups responsible for the recruitment, management and training of volunteers. Communication Presentations during my degree course I delivered a number of presentations. In Insurance Broking I delivered presentations to Senior Management Teams, Clients and Prospective Clients. - I presented by final year project to industry bosses in Leeds as part of the Leeds Metropolitan University showcase of works http://www.leedsmet.ac.uk/aet/computing/showcases.htm - In June 2011, I presented my final year project at the Employability Awards held at the Headingley Carnegie Stadium - http://www.youtube.com/watch? v=_nFCLCpcKMM Report Writing Produced New Business and Renewal Reports for clients and prospective clients. Compiled reports, following extensive research, as part of my degree course. Oral I am the key contact for the Chairs, Headteachers and governors for schools. It is essential that I communicate clearly and concisely in all matters dealing with school governance. Creativity Established successful partnerships between local community groups and corporate businesses such as Leeds Rhinos, Castleford Tigers, Peter Maturi and Sons Ltd. Created new administrative systems to ensure compliance of procedures Created the first risk management strategy for Leeds City Council. Created the first ever universal motor claim form for an Insurance Broker to submit to all insurers. Creation of an innovative online booking system for the Leeds Rugby Foundation Voluntary Work Experience I have worked with a number of voluntary organisations and charities throughout my adult life, more recently within junior sport. During the last eight years I have volunteered for Whinmoor Warriors JARLFC, Kippax Welfare JARLFC, Whinmoor Juniors FC, Leeds Rugby Foundation. Tasks undertaken: Press relations Officer dealing with the PR and media for the club Liaison Officer dealing with the families and supporters of the home and away teams. Fundraiser organising fundraising events, sponsorship, sourcing sponsorship, prizes, event management of fundraising events. working with partners such as professional sports clubs and private companies. Writing successful funding bids. Fundraiser organising fundraising events, sponsorship, sourcing sponsorship, prizes, event management of fundraising events. working with partners such as professional sports clubs and private companies. Sourcing sponsorship, prizes, funding for the local club through local and national organisations. Writing successful funding bids. Volunteer Coordinator responsible for a bank of volunteers ranging from coaching staff, first aiders, kitchen staff and touchline managers. Ensuring compliance of

regulations and training requirements organised and delivered in accordance with ClubMark. During my final project at University I voluntarily established an online booking system for coaching courses. Wrote a strategic management report for the charities internal administration system. Carried out research into new funding streams and sponsorships. organised and managed the annual charity dinner and sponsorships Education Leeds Leeds Met University Maternity Leeds City Council Insurance Partnership Marshall Wooldridge Ltd Bartlett Insurance Brokers Robinson Insurance Brokers Leeds City Council Lynch Hargreaves Associates

Work Experience 2009 to 2011 Part Time Clerk to the Governing Bodies 2008 to 2011 Full time degree course 2006 to 2008 Career Break 2005 to 2006 Part time Customer Service Officer 2004 to 2005 Account Executive 1999 to 2004 Senior Account Handler 1998 to 1999 Account Handler 1994 to 1998 Associate Director 1990 to 1994 Assistant Insurance Officer 1987 to 1990 Regional Manageress

Qualifications BSc(Hons) Business Information Systems (1st) Leeds Metropolitan University

Final Year Grades: Advanced Database Management A (68%, 2:1); Innovation and Enterprise (77%, 1st); IT Systems Strategy (73%, 1st); Project Evaluation (74%, 1st); Project Implementation (83%, 1st); Project Research and Planning (81%, 1st); Strategic Management of Information Systems (80%, 1st); Supporting Business Decisions (77%, 1st);

3 A'Levels: English Literature (C); History (E); Economics (E); General Studies (O); 9 GCE/CSEs: Grades A to C or equivalent Training Management Training supervision of staff; health and safety compliance; team leadership; volunteer management/coordination. Administration Management recognised clerk training CII Associate ship passes in Economics, Introduction to Insurance, Business Environment. Full UK driving licence Interests Rugby League, Football, Formula 1, reading, writing References Mr D Griffin Caedmon Building Leeds Met University Headingley Campus Becketts Park Headingley Leeds LS6
0113 8123760 D.Griffin@leedsmet.ac.uk

Mrs Sheila Speedy Governor Support Officer Governor Support Service 10th Floor East Merrion House Merrion Street Leeds LS1
0113 247 5562 Sheila.speedy@leeds.gov.uk

Mr P Caplan Trustee Leeds Rugby Foundation c/o Peter Howard Books Ltd 47 Street Lane Leeds LS8 1AP
0113 225 9797 Phil.Caplan@rfl.uk.com