QWERTYUIOP-SETTING , CHARACTERS, THEMES AND MORAL VALUES SETTING The story revolves around two main settings: Lucys

house which she shares with her mother and her Uncle Bert, and the office of Ross and Bannisters where Lucy works as a secretary. CHARACTERS Lucy Beck : She is a young, shy and insecure graduate of secreterial studies. She is issatisfied with her current life and is determined to improve it. She obtains a position with Ross and Bannisters, only to find that the position comes with a chilling secret. Ghost of Ms.Broome : She was the previous employee of Ross and Bannisters. She is unwilling to let go of her position and continues to defend her post, even after her demise. Lucys mother : A housewife who lives a hard life. She has to support her brother. Uncle Bert : Depends on his sister for support. He is also a drunkard. Harry Darke : Ross and Bannisters handyman. He is an old man who has been working with the company for years. Mr. Ross : The younger partner of the company. THEMES Possible themes that can be found in the short story are determination, possessiveness, loyalty, loneliness, commitment, the supernatural, and compassion. DETERMINATION: Despite the supernatural nature by which Ms. Broome badgers and demoralises Lucy, she shows no signs of giving in to her demand. Instead, she is steadfast in defending her position as the secretary. POSSESIVENESS: Not even death could part Ms. Broome from what she feels is rightfully hers. She continues to haunt the office through her electronic typewriter. LOYALTY: As with her possesiveness towards her job, Ms. Broome was also extremely loyal towards Mr. Bannister. Even after she passed on, her spirit continued in its endeavour to serve her employer. LONELINESS: Loneliness can be a strong influence in a persons life. Ms. Broome had no life outside of her office. That made her more possesive of her position in the company; a possesiveness that went beyond the grave. COMMITMENT: This attribute can be clearly seen in both Lucy and Ms. Broome. Both are extremely committed to their profession. THE SUPERNATURAL: It is interesting that such an integral character in the story happens to be an ethereal entity. Yet this theme is rather prominent in the story. COMPASSION: This theme holds water especially in the final confrontation between Lucy and Ms. Broome. It is not through hatred nor coercion that Lucy manages to outsmart Ms. Broome, rather, it was through compassion and understanding of Ms. Broomes intentions. MORAL VALUES Do not judge a person merely through credentials or qualifications We must be committed and responsible to our vocation or profession We must value our family.

QWERTYUIOP (Vivien Alcock) SYNOPSIS QWERTYUIOP is about a poor, young graduate named Lucy Beck who has just finished her O levels at Belmont Secretarial College. She is a slow learner herself but she is determined to find a job in order to get out of poverty. Fortunately, she is offered a job by Mr. Ross, the Manager of Ross and Bannisters. However, she begins to face problems from her first day of work. She encounters many peculiar incidents when she starts using the electric typewriter. Whenever Lucy types, the words QWERYUIOP which is on the top lines on the keyboards will keep on appearing. She is determined to keep on her job, so she tries to overcome her fear. Later, she finds out that there is a spirit lingering around the office. She finds out from that Miss Broome, a former secretary of the late Mr Bannister was forced to retire after working for forty-three years. That was why the spirit of Miss Broome is adamant in holding on to her position as the companys secretary. Towards the end of the story, Lucy tries to get rid of the spirit that has been haunting that place for many years. She assured Miss Broome that the late Mr Bannister needs her in the afterlife. She managed to convince Miss Broome to leave and finally she could maintain her job. SETTING The story was set in a small town, Belmont and it revolves around two main settings: Lucys house which she shares with her mother and her Uncle Bert, In a poor neighbourhood The office of Ross and Bannisters where Lucy works as a secretary. It is a small firm which is over thirty years old. PLOT ExpositionThe main character, Lucy Beck is introduced and she lives with her mother and uncle. She has completed her secretarial course and wants a job. She is tried living in poverty and wants to lead a better life. Rising Action~ Lucy managed to get a job as a secretary at Ross and Bannisters after being interviewed by Mr. Ross. Harry Darke explained to Lucy that she needs to use the typewriter to do her work. Whenever Lucy types, the typewriter tries to control her. The word QWERTYUIOP keeps on appearing each time she types. Lucy types questions in order to investigate the mystery behind it. Harry Darke informs her of the old former secretary, the late Miss Broome, who was forced to resign. Climax Lucy is determined to defend her job and she started to type another copy by fixing her eyes on the keys. She was surprised when the typewriter typed out a threatening note. Through the battle of wits between Lucy and the spirit of Miss Broome at the typewriter, Lucy managed to gather all her courage. She erased all the words and she managed to type all her letters and sent it to be signed by Mr Ross. Falling action Lucy feels sorry for Miss Broome after she heard about Miss Broomes loneliness and depression after losing her job. She sympathized Miss Broome and tries to persuade her to leave in peace. Lucy convinced her that Mr Bannister needs her help in the afterlife. Resolution The typewriter become silent and Lucy types a goodbye note to Miss Broome. There was no reply and Lucy was relieved as she has finally helped the spirit of Miss Broome to find peace at last. CHARACTERS LUCY BECK A young seventeen year old lady who got a job as a secretary at Ross and Banisters

Characteristics: She is a young, shy, a low achiever, not competent and highly qualified and insecure graduate of secretarial studies. Textual evidence: Lucy Beck was young and small and mouse-coloured, easily overlooked. She had a lonely O level and a typing speed that would make a tortoise laugh. Characteristics: She has a very low self esteem, inferior complex, no confidence and pessimistic Textual evidence: She is wondering who will employ her as she is aware of her inadequacies. Lucy assumes that there are more qualified and brighter people than her who are qualified for the job vacancy. Characteristics: She became ambitious, determined and optimistic to change her life style. Textual evidence: Lucy is tired of being poor and she is fed up with macaroni cheese and baked beans. She is also sick of wearing second-hand clothes. She gathered her strength and determined to get a job to get out of poverty. Characteristics: Lucy becomes enthusiastic and a quick learner when she got a job. She also became courageous when she has to face the conflict with the spirit of Miss Broom. Textual evidence: Lucy got a job at Ross and Bannister, a small firm with a factory just outside the town. She is so excited so came to her work place on Monday morning, at ten to nine and waited as the door to the office is closed. She faces problems when each time she types, the word QWERTYUIOP appears on the paper. When she finds that it was the ghost of Miss Broom, she became courageous and keep typing and liquid the unwanted words and reached the end of the letter by triumph. Characteristics: Lucy became sympathetic, caring, insightful and understanding after knowing Miss Broomes history. She took the initiative to look for an amicable solution. Textual evidence: Lucy is shocked when she heard the news about Miss Broome from Harry Darke. She was forced to stop working after she had been working for forty three years. Lucy sympathizes Miss Broome and tells her that Mr Bannister is only acting out of concern as he was worried of her health. Lucy managed to convince Miss Broome that the late Mr Bannister needs her help in the after life. GHOST OF MS.BROOME : The spirit of Ms Broome who haunts the office where she once worked as she is so attached to her job. Characteristics: Loyal, dedicated and took her job seriously at Ross and Bannisters. Textual evidence: Ms Broome had worked for forty three years :girl, woman, old misery. She is unwilling to let go of her position and continues to defend her post, even after her demise. Characteristics: Lonely as she had no family and friends. Textual evidence: The office was her home; the job was all she lived for as she did not have any family of her own. She had no place worth to go and she insists to stay on. Characteristics: She is persistence, vengeful and also possessive over her secretarial job at Ross and Bannisters. Textual evidence: Miss Broome dies but she does not want to leave her job and insist to stay on. She types nasty messages to new secretaries to instill fear. The typewriter rocked as if with laughter, its keys clicking like badly fitting false teeth. She creates havoc with intention to scare those who will replace her place at the office. Characteristics: Finally she is convinced that she should leave as her help is needed. Textual evidence: Miss Broom leaves the office permanently after Lucy managed to convince her that Mr Bannister needs her help in the afterlife. The typewriter became silent, sunlight glittered on its keys making them looked wet.

HARRY DARKE : Ross and Bannisters handyman. He is an old man who has been working with the company for years. Characteristics: Helpful and concern Textual evidence: He does all the odd jobs in the office and helps out new employees. He is helpful in giving useful information to Lucy regarding the spirit of Miss Broome and shows concern to her. He even told Lucy not to be like a frightened mouse, and not to worry. Characteristics: A loyal worker at Ross and Bannisters. Textual evidence: He has been working for thirty years with Ross and Bannisters, retired with a silver watch but still cant keep away from his job. Characteristics: Encouraging and supportive to his colleague Textual evidence: He praises Lucy for her braveness and determination to keep on her job even after she has confronted the spirit of Miss Broome. He said that Lucy is no longer the timid mouse and she is a right little lion. Then he gives her chocolate biscuits with her tea as a credit and encouragement. LUCYS MOTHER/ MRS BECK She is a patient and hardworking housewife who live a hard life. She has to support her brother. Characteristics: Content with her status in life. Textual evidence: Mrs Beck is satisfied with her status, she said to Lucy that We are jumble sailors on the rough sea of life. Thus she accepts her fate and shows no actions or thoughts of wanting more than what she has in life. Characteristics: Forgiving and compassionate Textual evidence: She had an argument/quarrel with Uncle Bert and had turned him out once. Six weeks later, she asked him to return as she sympathize him. She said he looks so lonely, so lost, living all by himself in a horrid little room with the worn lino and the curtains all shrunk. Characteristics: Patient Textual evidence: Lucy could not help wishing her mother would sometimes lose her temper, shout, scream, throw saucepans at the spinning, grinning head of Uncle Bert. Characteristics: Low expectations Textual evidence: She does not expect Lucy to get a job as she was not confident in Lucys ability. UNCLE BERT : A drunkard man who depends on his sister for support. Characteristics: Dependable and irresponsible Textual evidence: He drinks heavily and borrows money from Lucys mother. Characteristics: Caring Textual evidence: He is concern of Lucy and thought to prepare her supper since she is now a working girl. MR. ROSS : Lucys boss Characteristics: Accommodating and concern

Textual evidence: He is easy to deal with, willing to help and even offers to do something about the typewriter if any problems continue. THEMES DETERMINATION: Lucy has strong determination to keep her job as secretary of Ross and Bannisters despite the supernatural forces that tries to fail her. Miss Broomes spirit lingered in the room where Lucy works and demands her to leave but she shows no signs of giving up. Lucy is steadfast in defending her position as the secretary and she battled fearlessly with the spirit of Miss Broome who haunted the typewriter that Lucy was working on. Due to her strong determination, she managed to hold on to her job at the firm. FAMILY LOVE AND CARE Lucys mother is a responsible lady who takes care of Lucy and her brother despite of the hard life they have to go through. She manages to keep the bond of family love by forgiving Uncle Bert and accepting him back into the family. Lucy also regretted for being rude to Uncle Bert when she sees his shaking hands and miserable eyes, she apologizes and maintain the family bond. Lucy loves her mother and shares her happiness with her mother when she was successful of obtaining a job as a secretary. COMMITMENT AND LOYALTY: Lucy and Miss Broome are both committed and loyal to their profession. Lucy takes her work seriously and does the job of typing which was given to her successfully. She has to face the battle with Miss Broome who is still attached to her work even after her death. Lucy did not give up even when Miss Broome demanded her to leave. Miss Broome was so possessive towards her job and also extremely loyal towards Mr. Bannister. Lucy managed to convince her that the late Mr Bannister needs her so she left the office in order to continue her service to Mr Bannister in the after life. LONELINESS: Miss Broome has no friends and family members, so she commits herself to her job seriously and made the office her home. She became so attached to her position in the office and the feel of possessiveness went beyond the grave. Uncle Bert also felt the loneliness in life and became so dependable on his sister, Mrs Beck. THE SUPERNATURAL: Supernatural is being above or beyond what is unexplainable and natural by natural law. The character of Miss Broome in this story is presented as an ethereal entity. Her spirit lingered in the office where she used to work and haunts the new young secretaries who are supposed to replace her. She writes nasty messages and tries to drive away those who were choose to replace her. She instill the fear and eerie feelings in their hearts to frighten them. COMPASSION: The theme of compassion is revealed in the final confrontation between Lucy and Miss Broome. After hearing about Miss Broomes life history from Harry Darke, Lucy became sympathetic and understanding. She interacts with the spirit of Miss Broome through typing on the typewriter and finally she managed to convince her of leaving the place. She told her that Mr Bannister needs her in the afterlife and the spirit left in peace. Compassion is also revealed by Mrs Beck to her brother who is lonely and needed a place called home. Lucy also had compassion towards her Uncle Bert and sympathize him as he is a lonely person who has no place to go. MORAL VALUES In order to be successful in life, we need to have a positive mind set On our journey to success, we need to have high level of positive self esteem In communication, be compassionate not aggressive as compassion heals while aggression causes hurt. Appreciate and compliment others accordingly Preserve the family ties and unity through understanding and forgiving Do not judge a book by its cover We should not underrate people and their creativeness or abilities.