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QUALITY ASSURANCE PLAN

Project or System Name U.S. Department of Housing and Urban Development Month, Year

Revision Sheet

Revision Sheet
Release No. Rev. 0 Rev. 1 Rev. 2 Date 5/30/00 6/13/00 4/12/02 Revision Description Quality Assurance Plan Template and Checklist New section 2.0 (Task and Responsibilities) and additional text in section 3.1 Conversion to WORD 2000 format

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Quality Assurance Plan Authorization Memorandum

I have carefully assessed the Quality Assurance Plan for the (System Name). This document has been completed in accordance with the requirements of the HUD System Development Methodology. MANAGEMENT CERTIFICATION - Please check the appropriate statement. ______ The document is accepted. ______ The document is accepted pending the changes noted. ______ The document is not accepted. We fully accept the changes as needed improvements and authorize initiation of work to proceed. Based on our authority and judgment, the continued operation of this system is authorized. _______________________________ NAME Project Leader _______________________________ NAME Operations Division Director _______________________________ NAME Program Area/Sponsor Representative _______________________________ NAME Program Area/Sponsor Director _____________________ DATE _____________________ DATE _____________________ DATE _____________________ DATE

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QUALITY ASSURANCE PLAN


TABLE OF CONTENTS
Page # 1.0 GENERAL INFORMATION..............................................................................................................1 1.1 Purpose.............................................................................................................................................1 1.2 Scope.................................................................................................................................................1 1.3 System Overview..............................................................................................................................1 1.4 Project References...........................................................................................................................1 1.5 Acronyms and Abbreviations.........................................................................................................2 1.6 Points of Contact.............................................................................................................................2
1.6.1 Information...................................................................................................................................................2 1.6.2 Coordination..................................................................................................................................................2

2.0 SCHEDULE OF TASKS AND RESPONSIBILITIES.......................................................................1 3.0 SYSTEM DOCUMENTATION...........................................................................................................1 3.1 Documents by Phase........................................................................................................................1
3.1.1 Initiate Phase.................................................................................................................................................1 3.1.2 Define Phase.................................................................................................................................................1 3.1.3 Design Phase.................................................................................................................................................2 3.1.4 Build Phase...................................................................................................................................................2 3.1.5 Evaluate Phase..............................................................................................................................................2 3.1.6 Operate Phase................................................................................................................................................2

3.2 Discipline for Documentation Standard Practices.......................................................................2 4.0 REVIEWS AND AUDITS....................................................................................................................1 4.1 Review Process.................................................................................................................................1 4.2 Formal Reviews and Audits............................................................................................................1
4.2.1 Lifecycle Reviews.........................................................................................................................................1 4.2.2 Audits............................................................................................................................................................1

4.3 Informal Reviews.............................................................................................................................1 4.4 Review Reports................................................................................................................................2 4.5 Review and Audit Metrics..............................................................................................................2 5.0 TESTING.............................................................................................................................................1 6.0 PROBLEM REPORTING AND CORRECTIVE ACTION................................................................1 6.1 Problem/Issue Documentation........................................................................................................1 6.2 Report Metrics.................................................................................................................................1 7.0 TOOLS..................................................................................................................................................1 8.0 PROJECT CONTROLS.......................................................................................................................1 8.1 Product Control...............................................................................................................................1

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8.2 Supplier Control..............................................................................................................................1 9.0 TRAINING...........................................................................................................................................1

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1.0 General Information

1.0

GENERAL INFORMATION

Quality Assurance Plan

1.0 General Information

NOTE TO AUTHOR: Highlighted, italicized text throughout this template is provided solely as background information to assist you in creating this document. Please delete all such text, as well as the instructions in each section, prior to submitting this document. ONLY YOUR PROJECT-SPECIFIC INFORMATION SHOULD APPEAR IN THE FINAL VERSION OF THIS DOCUMENT. This Quality Assurance Plan (QAP) presents a framework for activities, which when followed, will ensure delivery of quality products and services. The SDM provides the project standards and procedures to be used as the basis for the QA group's reviews and audits.

1.0 1.1

GENERAL INFORMATION Purpose

Describe the purpose of the Quality Assurance Plan.

1.2

Scope

Describe the scope of the Quality Assurance Plan as it relates to the project.

1.3

System Overview

Provide a brief system overview description as a point of reference for the remainder of the document. In addition, include the following: Responsible organization System name or title System code System category

Major application: performs clearly defined functions for which there is a readily identifiable security consideration and need General support system: provides general ADP or network support for a variety of users and applications Operational Under development

Operational status

System environment and special conditions

1.4

Project References

Provide a list of the references that were used in preparation of this document. Examples of references are: Previously developed documents relating to the project
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Quality Assurance Plan

1.0 General Information

Documentation concerning related projects HUD standard procedures documents Quality Assurance Guidelines

1.5

Acronyms and Abbreviations

Provide a list of the acronyms and abbreviations used in this document and the meaning of each.

1.6

Points of Contact

1.6.1 Information
Provide a list of the points of organizational contact (POCs) that may be needed by the document user for informational and troubleshooting purposes. Include type of contact, contact name, department, telephone number, and e-mail address (if applicable). Points of contact may include, but are not limited to, helpdesk POC, development/maintenance POC, and operations POC.

1.6.2 Coordination
Provide a list of organizations that require coordination between the project and its specific support function (e.g., installation coordination, security, etc.). Include a schedule for coordination activities.

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2.0 Schedule of Tasks and Responsibilities

2.0

SCHEDULE OF TASKS AND RESPONSIBILITIES

Quality Assurance Plan

2.0 Schedule of Tasks and Responsibilities

2.0

SCHEDULE OF TASKS AND RESPONSIBILITIES

Based on the tasks described in your Project Plan, provide a schedule of the QA activities for the duration of the project. Tasks may include, but are not limited to, those listed below. (Refer to the Quality Assurance Guidelines in the SDM for a complete description of these tasks.) A waiver exempting the project from any of these tasks is required. Identify Standards and Guidelines Evaluate Software Tools Evaluate Facilities Evaluate Software Products Review Process Evaluate Project Planning, Tracking, and Oversight Processes Evaluate Requirements Analysis Process Evaluate Design Process Evaluate Code and Unit Testing Process Evaluate Integration Testing Process Evaluate Acceptance Testing Process Evaluate Release Process Evaluate the Corrective Action Process Evaluate Media Certification Process Certify Non-deliverable Software Evaluate Storage and Handling Process Evaluate Deviations and Waivers Process Evaluate Configuration Management Process Evaluate Software Development Library Control Process Evaluate Non-developmental Software Perform Configuration Audits Evaluate Risk Management Process

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3.0 System Documentation

3.0

SYSTEM DOCUMENTATION

Quality Assurance Plan

3.0 System Documentation

3.0

SYSTEM DOCUMENTATION

This section describes all documentation that will be generated, by lifecycle phase, for the project. The identified documentation listed will be that which control the development, verification and validation, use and maintenance of the software.

3.1

Documents by Phase

List and briefly describe the documentation expected to be produced during this project. Depending on the size of your project, this may include, but is not limited to, the documents in the following subsections. (Note that some of the documents listed below are updated in subsequent phases.) The HUD SDM Documentation Standards lists the objectives for producing standardized system documentation. The QAP may include any other deliverables cited in the project Work Breakdown Structure (WBS).

3.1.1 Initiate Phase


Needs Statement Project Plan (including WBS) Configuration Management Plan Quality Assurance Plan Feasibility Study Cost/Benefit Analysis Risk Analysis

3.1.2 Define Phase


System Support and Acquisition Plan (initial) Functional Requirements Document Data Requirements Document System Security and Privacy Plan Internal Audit Plan Project Plan (updated)

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3.0 System Documentation

3.1.3 Design Phase


System/Subsystem Specifications Database Specifications Program Specifications System Support and Acquisition Plan (final) Validation, Verification, and Testing Plan (initial) Training Plan (initial) Project Plan (updated)

3.1.4 Build Phase


Installation and Conversion Plan (initial) Test Plan Users Manual Operations Manual Maintenance Manual Validation, Verification, and Testing Plan (final) Training Plan (final) Project Plan (updated)

3.1.5 Evaluate Phase


Test Results and Evaluation Reports Installation and Conversion Plan (final) Project Plan (updated)

3.1.6 Operate Phase


Pilot Test Results Training Material Project Plan (updated)

3.2

Discipline for Documentation Standard Practices

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3.0 System Documentation

Describe the criteria that will be applied during review and evaluation of all lifecycle documents. If HUD documentation standard templates are not used in the creation of project documents, describe the alternative. A waiver exempting the project from standard template usage is required.

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4.0 Reviews and Audits

4.0

REVIEWS AND AUDITS

Quality Assurance Plan

4.0 Reviews and Audits

4.0

REVIEWS AND AUDITS

This section discusses quality assurances role in the reviews and audits that will be conducted during the lifecycle of the project to ensure the quality, consistency, comprehension, and completeness of the project documentation and activities.

4.1

Review Process

Define the steps of the review process and the procedures that will be used to conduct reviews. Address management and attendee responsibilities with respect to the review process.

4.2

Formal Reviews and Audits

This subsection addresses the formal, scheduled reviews and audits that will be conducted on the project. Reviews are a monitoring mechanism to assess the progress and well being of the project.

4.2.1 Lifecycle Reviews


Identify the types of SDM associated lifecycle or non-lifecycle reviews that will be conducted within each project lifecycle phase. Include a schedule of reviews and include how the results of each review will be used on the project. Typically, the lifecycle reviews include: Requirements Review Preliminary Design Review Specification Review Design Review Critical Design Review Test Readiness Review Formal Qualification Review Production Readiness Review Acceptance Test Review Post-Implementation Review

4.2.2 Audits
Describe the audits that will be conducted on the project and when they will be scheduled. Audits are independent examinations of a deliverable or a set of deliverables. Audits are accomplished by comparing the actual characteristics of a deliverable with those required or specified.

4.3

Informal Reviews

Outline the types of informal reviews that will be conducted. Types of reviews may include walkthroughs, desk check codes, peer reviews, and quality control reviews.

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4.0 Reviews and Audits

4.4

Review Reports

Identify QA reports that will be produced throughout the project lifecycle and their uses. These reports may include: Review issues list Review summary report Action tracking report

4.5

Review and Audit Metrics

Describe the metrics that will be used to capture management information, and how they will be analyzed and reported.

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5.0 Testing

5.0

TESTING

Quality Assurance Plan

5.0 Testing

5.0

TESTING

Identify the roles and responsibilities of the QA function in relation to testing throughout the various stages of the project. These include but are not limited to: Unit testing System testing Integration testing Regression testing Acceptance testing

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6.0 Problem Reporting and Corrective Action

6.0

PROBLEM REPORTING AND CORRECTIVE ACTION

Quality Assurance Plan

6.0 Problem Reporting and Corrective Action

6.0

PROBLEM REPORTING AND CORRECTIVE ACTION

Discuss QA responsibilities and activities concerned with the reporting and tracking of project-related problems and resolutions.

6.1

Problem/Issue Documentation

Explain how problems and issues will be documented.

6.2

Report Metrics

Describe how metrics from the above reports will be collected and analyzed to determine and coordinate corrective actions.

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7.0 Tools

7.0

TOOLS

Quality Assurance Plan

7.0 Tools

7.0

TOOLS

This section discusses QA responsibilities and activities concerned with the reporting and tracking of project related problems and resolutions. Describe the tools that will be used for QA and the methodology employed to implement usage of the mentioned tools. The tools may include, but are not limited to: Operating system utilities Debugging aids Documentation tools Code and structure analyzers Monitors Statistical analysis packages Static or dynamic test tools

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8.0 Project Controls

8.0

PROJECT CONTROLS

Quality Assurance Plan

8.0 Project Controls

8.0 8.1

PROJECT CONTROLS Product Control

Identify how QA will monitor the methods and tools used to maintain and store controlled versions of system products.

8.2

Supplier Control

Describe the provisions for assuring that products provided by suppliers meets established requirements. In some cases, projects do not foresee purchasing certain products. If that is the case, the following paragraph may be used: All supplier products have been operationally tested in the target system. No future product acquisition is planned.

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9.0 Training

9.0

TRAINING

Quality Assurance Plan

9.0 Training

9.0

TRAINING

Identify the training activities that will be provided to meet the needs of QA on this project. Suggested training may include: Project orientation on roles, responsibilities, and quality assurance staff authority Software engineering skills and practices Project standards, procedures, and methods Understanding and using automated tools Interpersonal communications

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