500 Shatto Pl #410 Los Angeles CA 90020 Tel 213.596.0936 Fax 213.995.9903 info@21pos.

com

IMPORTANT MAINTENANCE CONTRACT INFORMATION

Please find enclosed with this letter your Proposal for Annual Maintenance coverage on your computer / POS system. Please review this information carefully as our maintenance policies are updated annually. Dear <Client>, Your current initial warranty coverage on the Restaurant POS system has been expired. To continue to protect your POS investment and continue to provide you with the finest support we have enclosed your extended software support and maintenance contract for 2010. As you know, for your convenience 21POS provides always on call support for your system, and to offset the expenses of maintaining that convenience, a minimal software only/phone support fee of less than two dollars per day will ensure continued access for your restaurant. If you wish to purchase full coverage of both hardware and software you may do so. Much like health insurance, a maintenance contract protects your point of sale investment in the event of any equipment failure. Maintenance contract customers will receive prority support for all service call queues as well as other benefits listed below. For those customers who decline annual blanket hardware and software maintenance coverage, we will continue to provide you with excellent software support through a software only contract. Please note: Clients who decline all maintenance options will not be eligible for telephone or remote control support until they have established a contract. If you choose not to enroll in any coverage and you experience a service emergency, we will allow you to establish an annual support contact at that time by presenting a valid credit card at the time of the service request. At that time, the support contact will become active for 365 days. Clients who have any unpaid balance over thirty days will be ineligible for technical support until all past due balances have been paid in full.

21POS Maintenance Services ive operators for support calls Emergency call-back Telephone service for minor software issues Remote login support for software updates and support Weekend and after hours technicians on-call Periodic preventive maintenance service and cleaning Benefits of Purchasing Maintenance Coverage Access to unlimited technical support for malfunctions Replacement equipment provided as needed Maintain and protect your investment On-site service at no additional charge if applicable No Invoices or surcharges to pay. All contracts are inclusive according to the terms and condtions of the maintenance agreement. REINSTATEMENT: If you decline a hardware maintenance contract this year, but choose to purchase it after this calendar year, there will be a 40% contract surcharge per uncovered year to compensate for equipment that did not receive preventive maintenance. DECLINE: If you are considering declining your annual contract, please make note of the standard repair rate schedule on the following page and consider the costs you will incur if one or more components fail. Also, please remember that many computer components cannot be repaired and must be replaced completely with a new unit. In many cases, one or two failures in a single year can quickly cost more than an entire year of maintenance coverage.

Please review the rate schedule below for all non-contract charges. Any client who is not covered under a maintenance contract will be charged according to the rate schedule for any service requests. Non-contract clients will be eligible for service only during normal business hours, 9am 5pm Monday through Friday, federal and local holidays excluded. All non-contract callers for technical support must provide a valid credit card that will be charged immediately. Calls from non-contract clients cannot be accepted without a credit card.

RATE SCHEDULE for NON-CONTRACT CLIENTS

ITEM CRT Touch Monitor LCD Flat Panel Touch Monitor POS Terminal Station Thermal Receipt Printer Kitchen or other Prep Printer Back Office PC System Server Network Subsystem SERVICE ITEM Telephone Tech Support On-site Support ( Including Report issues ) Credit Card Support * All issues REPAIR RATE N/A $ 395 $ 695 $ 175 $ 250 $ 350 - $ 600 $ 600 - $ 1100 $ 1200 - $ 1600 9am-5pm / Mon Fri $ 45 Minimum / +$90hr $ 125 per hour (1hr Min) $ 100 per hour (1hr Min) REPLACEMENT RATE N/A $ 650 $ 1650 $ 275 $ 350 $ 850 - $ 1895 $ 1295 - $ 2495 $ 1700 - $ 2500 After Hours Mon Fri $ 150 Minimum / +$140hr $ 185 per hour (1hr Min) $ 150 per hour (1hr Min) Weekend - Holiday $ 175 Minimum / +$180hr $ 200 per hour (1hr Min) $ 200 per hour (1hr Min)

*Note: Clients who enroll in Credit Card processing merchant services through 21POS receive technical support for credit card issues at no additional fee.

If you have any questions regarding your maintenance agreement, please call our main office at 213.596.0936. Thank you for choosing 21POS!