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Contact us

0800 048 0505

Monday to Friday, 8am to 8pm Saturday, 8am to 6pm
Please have your latest meter reading handy.

Mr Stephen Isherwood 4 Kington St. Michael Chippenham Wiltshire SN14 6JB

Planning on moving home?

Call the number above and press 2

Or go to

britishgas.co.uk/billing
To manage your account online

Customer reference number 850043491581

Your gas statement - actual

Bill date: 23 April 2012 Bill period: 23 Jan 12 - 22 Apr 12

Supply address:

Before this statement

This statement
Balance brought forward What you paid 74.91
in credit

4 Kington St. Michael Chippenham Wiltshire SN14 6JB You're on WebSaver 11 tariff which ends on 31 May 2012

..........................................................

208.50

Balance of your last statement

74.91
in credit

Gas you've used 332.99 this period .......................................................... Your discounts 15.43 credit .......................................................... VAT at 5% 15.87

Your new account balance

50.02
in debit

For further details please turn over->

Messages
We regularly check you are paying the correct amount to cover the energy you are using and take into account many things such as the cost of fuel and how much you're likely to use in the year ahead. Your monthly payments are changing. We've found that your payments need to increase from 69.50 to 97.00 from 15 May 2012. You also have a debit balance which will be rolled into your new payment plan. Please see page 3 for more details.

If you feel this is not the right thing for you at this time you can talk to one of our Customer Service Advisors about the Page 2 of 4 range of options available to you. Just call us free on 0800 048 0101*.

What you paid - thank you

Direct Debit Payment 15 Feb 12 69.50 ........................................................................................................... Direct Debit Payment 15 Mar 12 69.50 ........................................................................................................... Direct Debit Payment 16 Apr 12 69.50

Emergency? Smell gas Call 0800 111 999 (24 hours) For details of the company that delivers your gas supply, please call 08701 600 229 Mon - Fri, 8am - 9pm. Closed on bank hoildays Your gas meter point reference 4258421300 Accuread read your meter. Southern Electric Pricing Area

Total payments Gas you've used

Meter Number 23 Jan 2012 - actual 22 Apr 2012 - actual 4104151 4647 4945

208.50

You gave us your meter reading You gave us your meter reading

Getting in touch with us Write to: British Gas, Correspondence Team, PO Box 4805, Worthing, BN11 9QW Central heating enquiries: 0845 677 7634 Complaint relating to your energy account? Step 1 Please contact us on 0800 072 8632, go to www.britishgas.co.uk/energycomplaint, or write to British Gas Complaint Management Team, PO Box 4804, Worthing BN11 9QU. We will do all we can to resolve your issue straight away. Step 2 If you remain dissatisfied, please write to Andy Eley, Head of Complaints, British Gas, PO Box 4803, Worthing BN11 9QT. If you have followed steps 1 and 2, and your complaint is still unresolved at 8 weeks you have a right to contact Ombudsman Services: Energy on 0845 055 0760 (Textphone 18001 0845 051 1513), or via www.os-energy.org. The Ombudsman offers a free, independent service where customer and supplier cannot reach final resolution. They may require us to take practical action that may benefit you, offer an apology or explanation, and/or make a financial award. Their final decision is binding on the energy supplier, not you as the customer or complainant.

Gas units converted

= 298 imperial units over 91 days (actual) = 9390.93 kWh used over 91 days First 668.00 kWh x 8.428p = Next 8722.9 kWh x 3.172p = 56.30 276.69

Total cost of gas used

332.99

Gas units are converted to kilowatt hours using the following

metric imperial units volume conversion used calorific value correction factor 298 x 2.83 x 39.2 x 1.022640 to convert to kWh 3.6 gas used expressed in kWh = 9390.93

The above conversion is based on your first meter read.

Advice? Consumer Direct, the government's helpline for consumer advice offers clear, practical and impartial help and advice. You can call on 0845 404 0506 or go to www.consumerdirect.gov.uk

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Contact Us
For more information regarding your reassessment visit our website at

Or for enquiries call us on

Your annual Direct Debit reassessment

Your monthly payment will increase from 69.50 to 97.00
We regularly review your account and payments to make sure you are paying the right amount for your gas. To do this we look at your consumption and any price or tariff changes since your last reassessment. We've just reviewed your payments and found they will need to increase - to help you avoid getting into debt.
Mon-Fri, 8am-8pm, Sat, 8am-6pm Please have your latest meter reading

Customer reference number

Why your monthly payments are going up

Your new payment takes into account your outstanding balance, and forecast gas charges. We look at the the total energy you use over the whole year, allowing for the different seasons when you may build up a credit or debit, and calculate your payments to cover your future energy consumption. Things that can affect the amount of energy you use include new household appliances, the number of people in your home and the amount of time you are spending there.

850043491581
Reassessment date: 15 April 2012

Message Board
What Next ?
You don't need to do anything. Your new payment will start on 15 May 2012, when we'll collect 97.00. Until then we'll take your current payments as normal.

Last plan period

Your energy charges

June 2011 - April 2012

kWh 21805

814.52

What you have paid - thank you Balance carried forward

764.50 50.02
in debit

This plan period

Balance carried forward

April 2012 - April 2013

50.02
in debit

Your forecasted energy charges

kWh 25338

1114.92

Total charges for this plan period

We've split your charges into 12 monthly payments at 97.00

1164.94
97.00

New monthly payment amount

You can call us to discuss your options

null

Your next reassessment

Your next annual reassessment will take place in April 2013. However we will review your account in around six months to help make sure you are paying the right amount to cover your consumption. If your payments need to change we'll let you know in advance and give a full explanation.

How to avoid estimated bills

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To get a large print, talking or braille bill or to join our Home Energy Care register call 0800 072 8625 (Textphone 18001 0800 072 8626)
British Gas Trading Limited Registered in England No.3078711. Registered Office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. VAT Registration Number 684 9667 62. Bill date & tax point 23 April 2012
We may monitor or record calls to improve our customer service.