ONLINE TRAINING

COURSE CATALOG
www.gcca.org/training

Welcome to the Global Cold Chain Alliance (GCCA) Online Training Library, powered by DuPont Training Solutions a new resource that offers a convenient and efficient way to train employees in safety management, human resources compliance, and other operational best practices. These courses will help you meet OSHA training requirements and supplements your existing training programs.

Welcome

Training Your Way

The GCCA Online Training Library delivers individualized, self-paced training that can be accessed on-demand, 24/7 from www.gcca.org/training. By allowing students to go at their own pace and review material as many times as they want, GCCA Online Training increases knowledge retention. Depending on the students pace courses take 45 minutes to one hour to complete. Each course includes instructional sections, featuring images and video, and quizzes to test students knowledge retention.

Manageable Training
GCCA Online Training allows employers to ensure instructional consistency. Each course is standardized so youll know your employees are learning the same thing leaving no gaps in any individuals training. GCCA Online Training also makes documenting and managing training easy by allowing employers to track course completion and success rates through an advance learning management system. Students can also earn certificates of mastery as further proof of their knowledge.

Low-Cost Training
Online Training lets you offer high-quality training to employees at a reduced cost. With no travel required and the low course fee of only $35 per course, GCCA Online Training is an affordable solution to your training needs. Course Fee: $35.00 per person per course Group discounts available for groupings of 30 or more people or courses. Please contact Colleen Caster at ccaster@gcca.org.

Questions?
E-mail learning@gcca.org or call GCCA headquarters at +1 703 373 4300.

Screenshot from Cal-OSHA Ergonomics Course 2

Before you begin verify that your computer meets the minimum or recommended hardware and software specifications:

Technical Specifications

Minimum Specifications
Intel Pentium II 450 MHz or faster processor (or equivalent), 128MB of RAM, Windows 2000, Microsoft Internet Explorer 5.5 x or Mozilla Firefox 1.x, Flash Player 9.0 or above

Recommended Specifications
Intel Pentium III processor 800 MHz (or equivalent) and later, 512 MB RAM, Windows 2000, Windows XP, 1024 x 768, 16-bit display (32-bit recommended), Microsoft Internet Explorer 6.0, Mozilla Firefox 1.x, Flash Player 9.0 or above

Internet Connection
For a better play back experience for 700k video, persistent internet bandwidth should be available to the system to transfer minimum of 2Mbps.

Next Steps
1. Browse the catalog and select the course(s) you would like to take. 2. Register for classes by completing the order form and course selection form (pages 13-15) or visit www.gcca.org/training for downloadable order form or more information. 3. Receive an e-mail confirming your purchase. 4. Receive an e-mail with course log-in information. Note: GCCA Staff asks for a minimum of one business day to process your order. 5. Access course(s) online and complete by the end of the year. 3

Human Resources
Diversity in the Real World 40 Hours: Invest in Yourself Product Code: DIVERSITY Product Code: 40HOURS Todays globalized economy 40 hours a week. At the very least, has turned the workforce into a thats how much time your employees melting pot of conflicting opinions, spend at work. Its one-third of their clashing values, diverging interests, waking hours, which is quite a lot. With such an investment, its only just they reap the incompatible values. Use this program to address these issues and mobilize dynamics to create a more productive rewards, be more satisfied and get more out of work. environment. Care and Candor: Making Documenting Discipline II Performance Appraisals Work Product Code: DOCDISCPLN Product Code: CANDOR An employee not up to par with your When managers use care, candor and standards? Get a fair and consistent collaboration during a performance way to deal with substandard appraisal, they empower employees performance and behavior. Have to succeed. Strengthen your proper documentation, avoid the relationships with your employees and improve company courts, and win any lawsuits that cannot be avoided. But productivity with this program, which outlines the rule of intention and attention, SMART goals and two-way most importantly, be a better manager who creates, in turn, better employees. communication principles. Ethics: The L.O.G.I.C. of Right Conflict Resolution: A Win-Win Product Code: ETHICS Approach Will your employees make the right Product Code: CONFLICT decision? We all face ethical deciAll relationships experience some sions in the workplace, and in many kind of conflict. This is normal and at cases the answer isnt black or times, even necessary for continued white. Protect your organization from the cost of unethigrowth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. cal behavior - devastating lawsuits, negative publicity, Ensure your employees understand the nature of conflict, wasted time, loss of money, and low employee morale. show them successful conflict resolution methods and Export Control/Anti-boycott Law have them master the techniques that ensure a win-win Product Code: EXPORT situation. The course illustrates how an organization can comply with U.S. Customer Service But I Dont export control regulations, as well as Have Customers pertinent laws of any country where Product Code: NOCUSTMRS a company conducts business. It If your employees respect internal alerts organizations to potential issues in export-related customers as if they were paying transactions and helps them abide by anti-boycott clients, the attitude will carry over to dealings with external clients. By asking questions, laws. Fear and Stress in the Workplace Product Code: FEARSTRS Fear and stress are barriers to greater productivity and higher profits. Customer Service - Difficult CusInstill in your employees habits by tomer ALERT which they can cope with their fears Product Code: DIFFCUSTMRS and concerns so that they can sustain a high level of Customers flaring up all the time? performance even in the face of danger. Douse the fiery anger with a simple process to help your staff deal with Harassment Is: Industrial Version angry customers and turn unpleasant encounters into Product Code: HARRASSMNT positive interactions. Harassment represents one of the most destructive workplace issues faced by employers today. 4 Human Resources listening and keeping their word, your employees can cultivate a superb customer-service system and create a positive and productive work environment.

Legal and Effective Interviewing II: In addition to sexual harassment, there are liability issues based on race, color, national origin, religion, genThe Right Questions der, disability, age and others. Harassment can maniProduct Code: LGLINTERVW2 fest in jokes, negative stereotyping, hostile acts or The interview process is not a random simple thoughtless comments, but the ultimate outexchange between an employer and come is the same: legal liability, profound emotional a prospective employee. It has rules stress, lower employee morale and reduced productiv- and legal dimensions; to neglect is to invite lawsuits and ity. Raise awareness and explain the dos and donts of miss the best hires. Get a thorough, practical approach to creating a respectful work environment for everyone. this vital aspect of employment. Interviewing: More Than a Gut Feeling Product Code: INTERVWGUT Thousands of interviewers worldwide have hired top-calibre employees through Dr. Greens ever-reliable behavioral approach. His time-honored method explains how to uncover the best indicator of prospective employees future work behavior. Legal and Effective Performance Appraisals Product Code: LGLPERFAPP Performance appraisals are necessary. They open up a two-way collaboration and communication between management and staff. They pave the way for better employee performance and greater understanding. But they also carry heavy legal responsibilities: stating the job description, conducting an appraisal and interview and setting up goals and expectations. These areas contain JITI: Conflict Management potential legal land mines -- be familiar with the terrain to Product Code: JITICONFLICT Equip managers with the answers sidestep them all. they need to handle the conflicts they Love Em or Lose Em Employee face every day. Retention Product Code: LOVELOSE JITI: Discrimination and Legal Apply this programs 26 A-Z Issues strategies to keep your organizations Product Code: JITIDISCRIMN top-calibre talent. After all, they are Equip managers with the answers the heart and soul of your operations, the stars that you they need to handle the discrimination and legal issues they face every cannot afford to lose. This program features content created by DuPont Sustainable Solutions collaboration day. with employee retention experts Beverly Kaye and Sharon Jordan-Evans, authors of the book Love Em or Lose Em: JITI: Performance Issues Getting Good People to Stay. Product Code: JITIPERFORM Equip managers with the answers No Privacy: Legal Issues in E-Mail they need to handle the perforProduct Code: NOPRVCY mance problems they face every day. E-mail is not harmless piece of technology. In certain conditions, it JITI: Personal Issues can take you to court and even send Product Code: JITIPERSNL you to jail. Learn why e-mail is always Equip managers with the answers considered public information and that even deleted they need to handle the personal e-mail is unsafe and can haunt you. This course examines issues they face every day. the potential dangers of forwarded messages and the no-nos of discussing sensitive or confidential issues via Legal and Effective Interviewing e-mail. Product Code: LGLINTERVW An interview is not a chance for Not Just Another Meeting employers to engage in powerProduct Code: NOTMTG tripping. Such behavior is a lawsuit If your supervisors have trouble waiting to happen. Stick to the legality keeping track of performance of interview guidelines and facilitate appraisals and making them a fair and effective exchange. Review ADA and other EEOC productive, this program is for you. regulations, avoid possible discrimination charges and Listen to 10 videotaped performance appraisals that go off hire the perfect man (or woman!) for the job. track, pause the program, discuss the reasons for failure, sum up the problem, and get realistic solutions.

Human Resources

Recognizing Alcohol and Drug Abuse for Managers Product Code: ALCHLDRUG Alcohol and drugs are fatal to your operations and your employees lives. Cultivate a drug-and-alcohol-free culture by training your supervisors and managers how to recognize, handle and resolve the dangers and effects of drugs and alcohol. With such knowledge, your organization can reduce missed workdays, increase productivity and protect worker health and safety. Sexual Harassment: A Managers Guide Product Code: SXHRSMNT Safeguard your organization from potential legal mess from this issue. Be aware, and get info straight from the Supreme Court. This program revolves around SC rulings, training managers on prevention and resolution of sexual harassment claims. It guides managers through the investigative process, the interviews with the complainant, alleged harasser and witnesses. Sexual Harassment: A Managers Guide in California Product Code: SXHRSMNTCA Protect your organization from the liabilities with this course. It guides managers through the sexual harassment investigative process, including interview procedures for the complainant, alleged harasser, and witnesses. It also explains California and Federal sexual harassment laws, identifies the early signs of sexual harassment, and stresses the role of communication in a respectful work environment.

Stress: You are In Control Product Code: STRESSCNTRL Stress affects how we approach our jobs, how we accomplish our jobs and how we interact with coworkers. We cant eliminate stress, but we can learn to manage it better than usual. In fact, in moderation, it is actually a source of motivation. Teach employees to identify the root causes of the problem, including our thought patterns. Alert them to the five warnings of excessive stress and share stress control techniques through this program. Supervisory Skills Product Code: SUPRVSR Learn important topics for new and experienced supervisors. It teaches how to effectively communicate, successfully discipline employees, resolve conflicts, make decisions, manage time, delegate properly, conduct meetings, motivate employees, implement teams, orient new employees, and prevent accidents. Telephone Courtesy Pays Off II Product Code: TELCOURTESY In this course you will learn the six key components of Telephone Courtesy and specific techniques for improving communication. Time Management Product Code: TIMEMNGMT This training course teaches how to set and prioritize goals, how to organize your office, use a daily planner, handle interruptions, delegate certain tasks, communicate more effectively, and facilitate and have productive meetings.

Sexual Harassment: You Make the Call Understanding the New ADA Product Code: SXHRSMNTCALL Product Code: ADA Sexual harassment continues to occur Inspire your employees, maximize in todays workplace. But this is due less the benefits and have them own up to intent than to misunderstanding. to their job satisfaction. And the first Clarify the ambiguities and blindspots of the issue through critical step to accomplish all these is the vignettes in this program, which presents subtle to inculcate a critical perspective and attitude shift. Jumpexamples of harassment in a style that will generate a start your employees professional lives with 40 Hours, lively but insightful discussion. an engaging program that hands the keys to an optimum Solving Conflict: For Managers, working environment. Supervisors, and Team Leaders Understanding the New FMLA Product Code: SOLVCONFLCT Product Code: FMLA Most managers, supervisors, and Help prevent lawsuits and team leaders hope conflicts among ensure compliance with a clear, their employees or team members comprehensive and accurate will work themselves out. Unfortunately, conflicts are summary of the new FMLA. This rarely self-healing conditions. This course shows specific steps that can turn conflict into a challenge to grow and an program walks your employees step by step through the tricky legal terrain; explaining the laws requirements in opportunity to improve relationships. non-legalistic, easy-to-understand language. 6 Human Resources

U.S. Antitrust Compliance Training Workplace Violence: The Calm Before the Storm Product Code: USANTITRUST The course surveys the potential Product Code: WRKVIOLENCE In one year alone, workplace violence impact U.S. antitrust law can have accounted for one out of five workon the conduct of your business related deaths in the U.S. This operations, particularly on those involving competitors. It cites tips to prevent inadvertent program is designed to help supervisors and employees violations of basic antitrust regulations; aligning business identify the warning signs of workplace violence and practices with the law and helping employees identify prevent it. critical issues and notify Legal when the need arises. We Need To Talk: Coaching Employees Product Code: TALKEMPLYS Issues, emotions, evasions and diversions often get in the way of employee achievement. And as a manager, how do you deal with them? Equip managers with the right tools by examining typical workplace scenarios that are presented in this program. Learn seven steps towards creating a successful agenda for facing employees who need a boost in their performance!

Human Resources

Safety
The 2009 H1N1 Influenza: What You Cal-OSHA Bloodborne Pathogens Product Code: OSHABLOOD Need to Know Protect employees and ensure that Product Code: H1N1 your facility is in compliance with The 2009 H1N1 caused serious OSHAs Bloodborne Pathogens illness in people worldwide. In June Standard (1910.1030). Specifically 2009, the World Health Organization (WHO) declared the 2009 H1N1 influenza a pandemic designed for industrial companies and similar based on the global spread of the virus. Make sure your organizations to train their workers on the threats that employees know how to protect themselves against this AIDS and hepatitis B pose to them in the workplace. virulent disease. Cal-OSHA Compressed Gas Safety Accident Investigation Awareness Product Code: ACCINVEST Product Code: OSHAGAS This course reviews the basic steps for Pressurized gases are used in so investigating an accident effectively many ways that people take them for which is the key to making sure granted - to their detriment. They are the same accidents dont happen useful, but also dangerous if handled improperly. Ease the pressure with this program, which covers safe and again! proper handling. Arc Flash: Safety Awareness Cal-OSHA Confined Space Entry Product Code: ARCFLASH Product Code: OSHASPACE Every day, 16 workers are injured in Train workers to recognize and avoid electrical accidents - some fatally. IDHL and other hazards such as Give your workers comprehensive poisoning and asphyxiation. Learn grounding on safety measures that about the confined space permit comply with NFPA Standard 70E. This award-winning program explains the facts on electrical shock, arc flash and hammer home its critical role in safety. Also, gain a general overview of safety practices, from engineering and arc blast. and work controls to isolation methods and atmospheric testing, which can prevent accidents and help your facility Back Safety for Material Handlers comply with OSHAs stringent confined space standard Product Code: BACKSAFETY Injuries strike more than one million (1910.146). workers every year, resulting in Cal-OSHA Electrical Safety lost time, wages and productivity. Product Code: OSHAELEC And nowhere is this danger more The healthcare worker of the pronounced than in your material handlers. Show them millennium works with more electrical the proper back safety techniques and illustrate exercises devices, monitoring equipment and for strong and flexible muscles. diagnostic equipment than ever Bloodborne Pathogens: Know the before. From maintenance shop to emergency room, from operating room to patient bedside, yours is an environment Risk where power and potential hazards of electricity abound. Product Code: BLOODRISK Complies with annual training Cal-OSHA Ergonomics requirements (OSHA 1910.1030) Product Code: OSHAERGO and teaches all employees common This course introduces the concept sense guidelines to protect themselves from the serious of ergonomics and explains how threat of bloodborne disease at work. various postures and movements affect the body. Topics such as Cal-OSHA Accident Investigation how you work, the layout of the work environment and (Video) the consequences of poor ergonomic postures, and Product Code: OSHAACCINVEST This course reviews the basic steps for ways to overcome ergonomic hazards are explored. This investigating an accident effectively course complies with federal OSHA regulations as well as which is the key to making sure the California OSHA (Cal-OSHA) regulations. same accidents dont happen again! 8 Safety

Cal-OSHA Personal Protective Cal-OSHA Fall Protection (Video) Equipment Product Code: OSHAFALL Fall protection can be a tricky and Product Code: OSHAPPE dangerous game. One wrong move Personal Protective Equipment can result in permanent injury or covers the importance of wearing even death. The course provides a appropriate personal protective thorough grounding on rescue techniques and procedures equipment with a focus on protecting eyes, head, hands, including fall-arrest systems, positioning devices and feet, and hearing. This course complies with federal OSHA equipment care and inspection. It also outlines vital regulations and California OSHA (Cal-OSHA) regulations. rescue strategies. Fall Protection will help you comply with OSHAs Fall Protection Standard Subpart M. Cal-OSHA Working Around Cranes Product Code: OSHACRANE Cal-OSHA Fire Safety Teach your employees how to identify Product Code: OSHAFIRE and prevent the hazards associated Fire Safety explains in detail how with working around cranes before various elements contribute to hazards become accidents. a fire, the different types of fire, fire prevention measures, and Confined Space Entry emergency response to fire. This course complies with Product Code: SPACE federal OSHA regulations as well as California OSHA (CalTrain workers to recognize and avoid OSHA) regulations. IDHL and other hazards such as poisoning and asphyxiation. With this Cal-OSHA Forklift Safety (Video) program, you can teach employees about the confined space permit and hammer home its Product Code: OSHAFORKLIFT Heres a two-pronged training course critical role in safety. The course also provides a general for your forklift operators. Veteran overview of safety practices, from engineering and work forklift operators can skip the controls to isolation methods and atmospheric testing, sections theyre competent in but which can prevent accidents and help your facility those new to forklifts will study the ins and outs. Either way, comply with OSHAs stringent confined space standard youll be in compliance with OSHAs Powered Industrial (1910.146). Truck Standard (1910.178). This comprehensive program examines general and advanced driving techniques, Construction Electrical Safety: Curlifting, load setting and parking. rent Control Product Code: CONSTRELEC Cal-OSHA Industrial First Aid Prevent electrical hazards at the work site. Train your employees on Product Code: OSHAAID electricity and its properties, its Train all your employees to be lifesavers. This course explains highly effec- applications in construction, and its attendant risks. Show tive first-aid techniques crucial in sav- them how to avoid potentially hazardous situations and ing a life. It examines the facts and ensure their understanding of how covers, circuit breakers, principles of victim assessment, bleeding, shock, bone GFCIs, bonding techniques, grounding methods, proper maintenance and effective housekeeping can ensure injury and burns. everyones safety! Cal-OSHA Lockout/Tagout Contractor Safety: Its Everybodys Product Code: OSHALCKOUT Business Understand OSHAs Control of Hazardous Energy and Lockout and Product Code: CONTRACTOR Tagging of Circuits Regulations (OSHA When there are two or more 1910.147 and 1926.417) and how it employers on the site, safety can applies to operations in California. be a challenging issue. But with this program, they can easily team up, keep everyone safe and get the job done right on time. Alerts all workers to Whats a Cal-OSHA Course? common safety hazards and shows concrete ways to avoid them. It also lays down the requirements for the Cal-OSHA courses feature content that general contractor, including accepted standards and meets the standards of the California procedures. Division of Occupational Safety and Health, better known as Cal-OSHA. Safety 9

CPR and AED: The Chain of Survival First Aid: Prepared to Help Product Code: CPRAED Product Code: FIRSTAID Every two minutes, someone dies Being first on the scene of a of sudden cardiac arrest. When workplace accident causes panic. it happens to someone in your This program prepares employees workplace, can he or she survive? Do to respond swiftly and apply lifeyour workers know the four links in the chain of cardiac saving measures. Get first-aid tips and learn emergency survival? response principles.

Electrical Emergencies: Proper Forklift Safety (Video) Product Code: FRKLFTSFTY Response Get in compliance with OSHAs Product Code: ELECEMERG Powered Industrial Truck Standard Spark your workers safety know(1910.178), and learn general and how with this life-saving program. advanced driving techniques, lifting, It highlights crucial information on three levels of electric shock, common causes and load setting and parking. classifications of fire and proper first-aid measures for shock or smoke inhalation victims. HACCP: A Plan for Food Safety Product Code: HACCPLAN Emergency Evacuation: Getting Out According to the Centers for Disease Alive Control and Prevention (CDC), an estimated 76 million cases of Product Code: EMERFEVAC foodborne disease occur each In an emergency situation, survival year in the United States with 325,000 hospitalizations hinges on adequate training, preparation and an emergency action and 5,000 deaths each year. Dont let your organization plan. This program explains several emergency situation become the reason for a foodborne illness outbreak. responses, the importance of drills and the principles of This program looks at why having a Hazard Analysis and Critical Control Points (HACCP) plan in place is necessary RACE. to protect consumers from disease and your organization Emergency Action Plan: Crisis un- from negative publicity. der Control Hazmat Awareness Product Code: EMERGACT Product Code: HAZMAT Disasters -- natural or man-made -Hazardous Materials are not your can occur anytime, so an Emergency everyday cargo. Everyone involved Action Plan must always be at hand to in shipping, handling, transporting help your employees respond to the situation. It is essential and/or storing these materials must not only for OSHA compliance but also for survival and receive safety training on DOT standards and OSHA minimization of loss. Cook up a strategic emergency plan standard 49 CFR 171-180. This course outlines HazMat by following the guidelines explained in this course. regulations, explains terms, requirements and definitions and examines emergency response, placarding and Facility Security: The Critical Link labeling, and the use of shipping papers. Product Code: SECURITY In this post 9/11 era, were painfully Indoor Cranes aware that a terrorist attack can strike in any form, anytime, anywhere Product Code: INDRCRANE -- you have to understand the possible This program is specifically designed threats to eliminate them. This program gives important for non-licensed operators to give points on facility security and emergency response, and them the knowledge they need explains how human intelligence is the critical link to to safely operate several types of safety. cranes. Fire Safety Alert, Aware, Alive Industrial First Aid Product Code: FIRESFTY Product Code: INDSTRLAID The heat is off with this program. This course explains highly effective Show your employees life-saving first-aid techniques crucial in saving information on different types of fires, a life. It examines the facts and how they can be prevented and what principles of victim assessment, should be done in case of a fire. bleeding, shock, bone injury and burns. 10 Safety

Job Safety Analysis: Pro-Active Personal Protective Equipment Planning Product Code: PPE Safety never goes out of fashion. Product Code: JOBSFTY Whatever you do, wherever you Job Safety Analysis (JSA) is a way work, its important to wear personal of planning ahead, a way to spot protective equipment. It may be the problems before they become accidents. A JSA focuses only on those steps that create a only thing standing between you and a fatal accident. hazard to the safety or health of personnel. This program Personal Protective Equipment on is designed to help prepare a JSA. the Waterfront Product Code: PPEWATER Lockout/Tagout Learn about personal protective Product Code: LKOUT equipment for work at industrial Comply now with OSHAs Control of ports. Hazardous Energy and Lockout and Tagging of Circuits Regulations (OSHA 1910.147 and 1926.417). This Process Safety: Protecting award-winning course details locking and tagging Employees measures, including OSHAs six-step procedure, cites Product Code: PRCSSFTY the hazards of uncontrolled energy and illustrates the Employee participation is a key gruesome results if they are neglected. Also learn about component of every facilitys process work performance and lock and tag removal in simulated safety management plan and risk work environments. management program. A comprehensive employee training program is essential to safe operations at your Office Safety facility. Product Code: OFFICSSFTY Every year, about 400,000 office Ready to Work on the Waterfront workers get hurt on the job. No matter Product Code: WATERFRNT what type of work your employees do, This course informs workers on they can always learn ways to work the waterfront about how to stay more safely. Keep safe with this practical course, which fit and identify back injuries, their discusses how to avoid slips, trips, and falls, prevent back consequences and common causes. injuries, deal with hazardous and flammable chemicals Also learn the basics of injury prevention and how to work and snuff out fire risks. smarter and make safety the first choice. OSHA: An Introduction Product Code: OSHAINTRO No losses are acceptable when it comes to workplace injuries or fatalities, so the Occupational Safety and Health Administration (OSHA) was established to develop and enforce job safety and health standards. Introduce your employees to this agency and ensure a deeper understanding of its goals. Learn OSHA standards, the inspection process, citations and penalties and your responsibilities as an employer. PFP3-Personal Fall Protection for Construction Product Code: PFP3CONSTRCT Even though OSHA standard 1926.500-502 was issued several years ago, more deaths still result because of falls. Harness the vital knowledge to reach higher and tighter precautions. Keep your employees safe up with this program. Working Safely around Railcars Waterfront Product Code: RAILCRSFTY This course explains how longshore workers can stay safe by making the right choices while working around trains. The course discusses safe work practices for rail operations, including guidelines and specific procedures to help workers approach trains with the right attitude. The course also discusses tips on how to read the track to stay safe and safety precautions to use when working around trains or when moving or parking vehicles near tracks.

Do you offer bulk order discounts? Yes. If you are ordering more than 30 courses, whether for an individual or a group, you can get a discount. Contact Colleen Caster (ccaster@gcca.org) for more information.

Safety

11

GCCA: Your Training Partner

Online training is just one way the Global Cold Chain Alliance (GCCA) can help you train your employees or develop your own career. From educational conferences to comprehensive technical manuals, GCCA offers a variety of training options throughout the year that specifically address the needs of cold chain professionals.

Selecting the Right Training Program or Product

You know you want to invest in your employees or your career through GCCA training resources, but how do you select the right program or product to meet your needs? Here are a few questions to ask yourself to help make your selection. 1. Whats the learning objective? Learning objectives specify the new knowledge, skills and abilities that a learner should accomplish from undertaking a learning experience. 2. What are learners learning preferences and styles? Learning styles are different approaches or ways of learning, e.g. visual, audio, or tactile. 3. What is your training budget?

Self-Instruction Training Options

Online Training - Individualized, self-paced training that can be accessed ondemand, 24/7 from www.gcca.org/training. Depending on the students pace courses take 45 minutes to one hour to complete. $35 Member Rate. Technical Manuals - Developed by industry experts, GCCA publishes five manuals that address administrative and operational topics. For prices, visit www.gcca.org. Webinars - Quick one-hour, online seminars that provide information on the latest trends and technologies in the cold chain industry. Free to $100 Member Rate. Textbook - Successful Refrigerated Warehousing provides a comprehensive overview of what you need to know to managed a refrigerated warehouse facility. Free to WFLO Institute Students. $95 Member Rate.

In-person Training Options

Visit the GCCA event calendar at www.gcca.org for event dates and registration information. IARW-WFLO Annual Convention and Expo - The worlds largest public refrigerated warehousing and logistics event includes a whole day of concurrent educational sessions covering a diverse range of topics. WFLO Institute - A four-day industry-specific program for public refrigerated warehousing (PRW) professionals offering more than 40 classes taught by leading experts in the refrigerated warehousing industry. IACSC Conference and Expo - The International Association for Cold Storage Constructions annual meeting is the place to learn about designing, building, and maintaining cold storage facilities. IARW North American Chapter Meetings - Chapter Meetings offer PRW professionals an opportunity to network with peers and discuss and learn about pressing regional industry issues. GCCA Assembly of Committees - Held annually in Washington, DC, this event brings members together to address issues that impact cold chain in a highly interactive committee format. AFFI-GCCA Food Logistics Forum - This event attracts frozen food professionals from production, foodservice, retail, and 3PL providers to learn about transportation and logistics trends in the cold chain. Lanier Technical College - Through a GCCA Service Partnership, Lanier Technical College offers GCCA members a discounted rate for their hands-on ammonia refrigeration program. 12

Order Form
To register for a course or courses, please complete this order form or visit www.gcca.org/training for downloadable order form or more information. Need to register more than one person? Fill out one of these forms for each individual. Contact Colleen Caster (ccaster@gcca.org) to learn about group discounts. First Name: Job Title: Company: Address: City: E-mail Address: Phone Number: Fax Number: State: Postal Code: Country: Surname:

Billing Address (if different from above)

First Name: Address: City: State: Postal Code: Country: Surname:

Choose one method of payment.

Pay with credit card. Select card type: MasterCard Card Number: Expiration Date: Name on Card: Signature: Send check payment to: Global Cold Chain Alliance 1500 King Street, Suite 201, Alexandria, VA 22314-2730 USA Please invoice me. Visa Amex Discover

Select your courses on the next page. Send Order Form and Course Selection Form (pages 14-15) to:
fax: +1 703-373-4301. Attention: Learning e-mail: learning@gcca.org

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Courses: Human Resources

Select ( ) your course(s). Please also write your full name on this page and page 15.
First Name: Surname:

40 Hours: Invest in Yourself

Product Code: 40HOURS Product Code: CANDOR

Legal and Effective Performance Appraisals

Product Code: LGLPERFAPP Product Code: LOVELOSE Product Code: NOPRVCY Product Code: NOTMTG

Care and Candor: Making Performance Appraisals Work Love Em or Lose Em Employee Retention Conflict Resolution: A Win-Win Approach
Product Code: CONFLICT

No Privacy: Legal Issues in E-Mail Not Just Another Meeting

Product Code: ALCHLDRUG Product Code: SXHRSMNT

Customer Service But I Dont Have Customers

Product Code: NOCUSTMRS

Customer Service - Difficult Customer ALERT

Product Code: DIFFCUSTMRS Product Code: DIVERSITY

Recognizing Alcohol and Drug Abuse for Managers Sexual Harassment: A Managers Guide Sexual Harassment: A Managers Guide in
California Product Code: SXHRSMNTCA

Diversity in the Real World Documenting Discipline II

Product Code: DOCDISCPLN Product Code: ETHICS

Ethics: The L.O.G.I.C. of Right Export Control/Anti-boycott Law

Product Code: EXPORT

Sexual Harassment: You Make the Call

Product Code: SXHRSMNTCALL Leaders Product Code: SOLVCONFLCT

Solving Conflict: For Managers, Supervisors, and Team Stress: You are In Control Supervisory Skills
Product Code: SUPRVSR Product Code: TELCOURTESY Product Code: TIMEMNGMT Product Code: ADA

Fear and Stress in the Workplace

Product Code: FEARSTRS

Product Code: STRESSCNTRL

Harassment IsIndustrial Version

Product Code: HARRASSMNT Product Code: INTERVWGUT Product Code: JITICONFLICT Product Code: JITIDISCRIMN Product Code: JITIPERFORM Product Code: JITIPERSNL Product Code: LGLINTERVW

Interviewing: More Than a Gut Feeling JITI: Conflict Management

Telephone Courtesy Pays Off II Time Management

JITI: Discrimination and Legal Issues JITI: Performance Issues JITI: Personal Issues

Understanding the New ADA Understanding the New FMLA

Product Code: FMLA

U.S. Antitrust Compliance Training

Product Code: USANTITRUST Product Code: TALKEMPLYS

Legal and Effective Interviewing

Product Code: LGLINTERVW2

We Need To Talk: Coaching Employees

Product Code: WRKVIOLENCE

Legal and Effective Interviewing II: The Right Questions Workplace Violence: The Calm Before the Storm

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Courses: Safety
First Name: Surname:

The 2009 H1N1 Influenza: What You Need to Know

Product Code: H1N1

CPR and AED: The Chain of Survival

Product Code: CPRAED

Accident Investigation

Product Code: ACCINVEST Product Code: ARCFLASH

Electrical Emergencies: Proper Response

Product Code: ELECEMERG

Arc Flash: Safety Awareness Back Safety for Material Handlers

Product Code: BACKSAFETY Product Code: BLOODRISK

Emergency Evacuation: Getting Out Alive

Product Code: EMERFEVAC Product Code: EMERGACT Product Code: SECURITY Product Code: FIRESFTY Product Code: FIRSTAID

Emergency Action Plan: Crisis under Control Facility Security: The Critical Link Fire Safety Alert, Aware, Alive First Aid: Prepared to Help Forklift Safety (Video)
Product Code: FRKLFTSFTY Product Code: HACCPLAN Product Code: HAZMAT Product Code: INDRCRANE Product Code: INDSTRLAID Product Code: JOBSFTY Product Code: LKOUT Product Code: OFFICSSFTY Product Code: OSHAINTRO Product Code: PFP3CONSTRCT Product Code: PPE

Bloodborne Pathogens: Know the Risk Cal-OSHA Accident Investigation (Video)

Product Code: OSHAACCINVEST Product Code: OSHAAID

Cal-OSHA Industrial First Aid Cal-OSHA Bloodborne Pathogens

Product Code: OSHABLOOD Product Code: OSHASPACE

Cal-OSHA Confined Space Entry Cal-OSHA Working Around Cranes

Product Code: OSHACRANE Product Code: OSHAELEC

HACCP: A Plan for Food Safety Hazmat Awareness Indoor Cranes

Cal-OSHA Electrical Safety Cal-OSHA Ergonomics

Product Code: OSHAERGO Product Code: OSHAFALL Product Code: OSHAFIRE Product Code: OSHAFORKLIFT Product Code: OSHAGAS

Industrial First Aid

Cal-OSHA Fall Protection (Video) Cal-OSHA Fire Safety

Job Safety Analysis: Pro-Active Planning Lockout/Tagout Office Safety

Cal-OSHA Forklift Safety (Video) Cal-OSHA Compressed Gas Safety Awareness Cal-OSHA Lockout/Tagout
Product Code: OSHAPPE Product Code: SPACE Product Code: OSHALCKOUT

OSHA: An Introduction

PFP3-Personal Fall Protection for Construction Personal Protective Equipment Personal Protective Equipment on the Waterfront
Product Code: PPEWATER Product Code: PRCSSFTY

Cal-OSHA Personal Protective Equipment Confined Space Entry Construction Electrical Safety: Current Control
Product Code: CONSTRELEC

Process Safety: Protecting Employees Ready to Work on the Waterfront

Product Code: WATERFRNT

Contractor Safety: Its Everybodys Business

Product Code: CONTRACTOR

Working Safely around Railcars Waterfront

Product Code: RAILCRSFTY

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