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QUIZ MB0043 HUMAN RESOURCE MANAGEMENT

Question: Estimating the future needs for human resources in order to achieve desired results, is termed as: Response:

Human resource planning Question: 4 The human relations focus of an organization needs to have program in place to take care of (i) Employee needs (ii)Customer needs (iii)Stake holders needs Select the correct option: Response: Only i & ii are correct Feedback: Correct choice- refer section 1.4 Question: The key HR functions in an organization are: (i)Human Resource Planning (ii)Acquisitions of human resource planning (iii)Training and employee development (iv)Product marketing Select the correct option: Response: Only i, ii & iii are correct Feedback: Correct choice-refer sect 1.6 Question: -Economic incentives are less potent than generally believed in influencing employees to achieve high levels of output. -Leadership practices and work-group pressures profoundly influence employee satisfaction and performance. -Any factor influencing employee behaviour is embedded in a social system. These are the key findings of : Response: Hawthorne studies Feedback: Correct choice-refer sect 1.4 Question: The early trends of Craft system was noticed in ______________ Response:

Egypt and Babylon, Question: The human relations or behavioral school of management began in _____. Response:

1927 Question: Human Relations is the study and practice of utilizing human resources through knowledge and through an understanding of the activities, attitudes, sentiments, and inter-relationships of people at work."-This definition is given by: Response:

McFarland Question: __________follows the philosophy of 'stick' rather than 'carrot'. Response:

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Personnel management Question: The Scientific Management is associated with : Response:

Fredrick Taylor Question: The outcome of Hawthorne studies is: Response: Human Relations approach

Question: The first labour organization Bombay Mill Hands Association was established in Response:

1905 Question: Oppression and poor working conditions prevailed in all industries and intensified in the tea estates that were the key focus of the British This prevailed till the enactment of Response: Factory Act of 1881 Feedback: Correct choice-refer 2.3 Question: Who has provided an account of human resources management, in Artha-Shastra,? Response: Kautilya Question: The Factories Act, 1948, it became obligatory for the-employers to employ a Welfare Officer in a factory employing__________ Response:

500 or more workers Feedback: Correct choice -refer 2.3 Question: In Artha-Shastra, there existed logical procedures and principles in organizing labor -the guild system. What is the term used to define it? Response: Shreni Question: Individuals engaging themselves in activities such as teaching, sacrifice or state management were designated as Response:

Brahmins Question: Human Resource Planning, which include manpower needs forecast for specific industries, such as engineering, heavy industries, consumer goods industries, public utility industries, etc is done at : Response:

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At specific industry level Question: Planning is considered as the _________step for task performance Response:

First Question: The scope of HRP is ________ in nature and usually runs parallel to the annual business planning exercise. Response: Futuristic Feedback: Correct choiceQuestion: _____________is the process by which a management determines how an organization should move from its current manpower position to its desired manpower position Response:

Human resource Planning Question: The manpower problems may be anticipated by _________present resources into the future and comparing then with the forecast of requirement? Response:

Projecting Question: In the process of forecasting ________may be made to assess the extent to which there resources are employed optimally. Response:

Inventory of present manpower Feedback: Correct choice -c Question: It is considered to be the best medium to reach large audience specifically when there are 5-6 or more job openings: Response: Advertising Feedback: Correct choice-refer 4.4 Question: ___________is the process of searching for prospective employees and stimulating them to apply for jobs. Response: Recruitment Feedback: Correct choice-refer 4.5 Question:

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The Unsolicited applications, which are received both at the gate and through the Career site on the web page and even on post mail, is termed as: Response:

Casual applicants Question: Human Resource Planning focuses on the ______________part of the activity. Response:

Planning Question: A traditional, widely accepted template for getting information from a prospective applicant is called: Response:

Application Question: The interview which tries to cover the complete life history of the applicant is termed as: Response:

Depth interview Question: The method which attempts to duplicate on-the-job situations in a company classroom and often imparted with the help of the equipment and machines, identical to those used in workplace. The method is : Response:

Vestibule Trianing Question: Following are the factors of Thayer and McGhee model except one, which is the one: Response:

Industry analysis Question: The technique which duplicates, as nearly as possible, the actual conditions encountered on a job, and it is widely used in the aeronautical industry. The technique is: Response:

Simulation Methods Question:

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The focus of _________is on the individual employee, his abilities, and the inputs required for job performance, or individual growth and development in terms of career planning Response:

Individual Analysis Question: The activity which entails a detailed examination of each job, its components, its various operations and the conditions under which it has to be performed is termed as: Response: Task Analysis Feedback: Correct choice-refer 5.5.1 Question: _________refers to the teaching/learning activities carried on for the primary purpose of helping employees in an organization to acquire and apply the knowledge, skills, abilities and attitudes needed by the organization Response: Training Feedback: Correct choice-refer 5.2 Question: The work-family programs focus on increasing use of _________ and _________for managers in implementing the schedule. Response:

Flexible work schedules and Training Correct choice-Refer section6.5 Question: Organizations are implementing employee growth programs to (i)To improve productivity. (ii)To control attrition. (iii)To prevent job burnout. (iv)To avoid obsolescence. Select the correct option: Response:

i, ii, iii &iv all are correct Question: (i)Career Planning and development. (ii)Promotions and Internal Job Postings. (iii)Succession Planning. Select the correct option: Response: These are the key initiatives taken by organisation for employee growth Correct choice-refer section 6.2 Question: A variety of career development activates are available for use. e.g. career Planning Workshops, Career Workbooks are related to : Response:

Self assessment tools Correct choice-Refer section 6.3 Question: When the senior executives periodically review their top executives and those in the next-lower level to determine several backups for each senior or key position in the firm is known as: Response: Succession Planning Question: Companies are designing employee growth programs to: Response:

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To increase employee productivity. Question: The career development activity which is technology enabled on-line tool that form part of the performance appraisal system and allow the individual to identify areas of strengths and parallelly identify career paths that would leverage these strengths the best is known as: Response: Self Assessment tools Question: ___________ is defined as an "individually perceived sequence of attitudes and behaviour work-related activities and experiences over the span of a person's life." Response: Career Question: Employer's responsibility is to provide employees with the tools and opportunities to enhance their ___________. Response:

Skills Feedback: Correct choice-refer sect 6.2 Question: Promotability forecasts and psychological testing are related to: Response: Organizational assessment programs Question: In this technique of evaluation, the evaluator is asked to describe the strong and weak aspects of the employee's behaviour Response:

Essay Evaluation Question: Supervisors give descriptions of actually good and bad performance, and personnel specialists group these into categories (five to ten is typical).This method is _______. Response: Behaviourally anchored rating scales Question: In this system, the supervisor and employee to be evaluated jointly set objectives in advance for the employee to try to achieve during a specified period Response:

MBO Question: A ___________may be defined as an upward advancement of an employee in an organization to another job, which commands better pay/wages, better status/prestige, and higher opportunities/ challenges, responsibility, and authority, better working environment, hours of work and facilities, and a higher rank Response: Promotion

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Question: ________ is defined as the record of outcomes produced on a specific job function or activity during a specific time period. Response:

Performance Question: In this technique, employees are evaluated one at a time without directly comparing them with other employees. Response: Individual Evaluation Method Feedback: Correct choice- refer sect 7.4.1 Question: The term use for compensation, that is uniform from one period to the next and does not depend upon the number of hours worked is: Response:

Salary Question: In ___________ both parties agree to refer their dispute to mutually agreed arbitrator and his award becomes binding on the parties. Response:

voluntary arbitration Question: Theory which is also known as 'Iron Law of Wages',and was propounded by David Ricardo (1772-1823) is: Response: Subsistence theory Feedback: Correct choice-refer sect 8.3 Question: The term ____is commonly used for those employees whose pay is calculated according to the number of hours worked Response:

Wage Question: Which theory is a modified form of subsistence theory. According to it, wages are determined not by subsistence level but also by the standard of living to which a class of labourers become habituated? Response: Standard of living theory Question: The Minimum wages Act was passed in which year? Response: 1948 Feedback: Correct choice-8.3 Question: The point system and the factor-comparison system are? Response: Qualitative Evaluation Measures

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Question: ________indicates the specific duties to be performed by the worker and the circumstances under which these duties are to be performed. Response:

Job analysis Question: A _________is a written record of the duties, responsibilities and conditions of the job. It provides ' the essential information on which each job is evaluated Response: Job description Feedback: Correct choic-refer sect.9.2 Question: Which method is based on three factors, know-how (education/experience), problem-solving, and accountability-? Response:

Guide-Chart Profile Method Feedback: Correct choice-refer sect Question: In which method does the jobs are compared one with another and arranged or valued in the order of their importance or their difficulty or their value to the firm? Response:

Ranking Method Question: This method depends upon recognition that there are differences in the levels of duties, responsibilities and skills required for the performance of different jobs. What method is being talked about here? Response: Grade Description Method Feedback: Correct choice-refer sect.9.4 Question: Whiting Williams of Cleveland, Ohio has developed the _________ technique Response: Listening-in Question: ________permits employees to arrange their work hours to suit their personal needs and life-styles Response:

Flexi time Feedback: Correct choice-refer sect. 10.7 Question: This method is generally used to collect employee opinions about the factors which affect morale and their effect on personnel objectives. Response: The Questionnaire Method Feedback: correct choice-refer sect. 10.5 Question: _____________ reduces employee's boredom which arises out of the monotonous nature of his work.

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Response: Job rotation Feedback: Correct choice-refer 10.7 Question: Joseph D. Mooney describes morale as "the sum total of several _________qualities which include courage, fortitude, resolution, and above all, confidence." Response: Emotional Physical Psychological Feedback: Correct choice-10.2 Intellectual Question: Morale can be measured by assessing attitudes and _________. Response: job satisfaction Question: Theory Z is propounded by: Response:

McGregor Question: Need Hierarchy Theory is propounded by: Response:

Maslow Question: A drive can be defined as deficiency with direction. Drives are ________and provide an energizing thrust toward goal accomplishment. Response: action-oriented Question: Motivation Hygiene Theory is given by Response:

Herzberg Question: Theory X and Theory Y is proposed by: Response: McGregor Question: _____________ are created whenever there is a physiological or psychological imbalance Response: Needs Feedback: correct choice-refer sect. 11.2 Question:

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Webster's Dictionary gives the meanings of the word __________as follows: "First, it is the training that corrects moulds, strengthens or perfects. Second, it is the control gained by enforcing obedience. The third meaning is punishment or chastisement" Response:

Discipline Question: "discipline is the force that prompts an individual or a group to observe the rules, regulations and procedures which are deemed to be necessary to the attainment of an objective; it is force or fear of force which restrains an individual or a group from doing things which are deemed to be destructive of group objectives. It is also the exercise of restraint or the enforcement of penalties for the violation of group regulations". Response: Dr.Spriegal Feedback: correct choice Who says that, "discipline in the broad sense means orderliness-the opposite of confusion..." Response:

Bremblett, Earl R Feedback: Correct choice Question: According to _________"discipline may be considered as a force that prompts individuals or groups to observe the rules, regulations and procedures which are deemed to be necessary for the effective functioning of an organization." Response: Calhoon. Richard. D. Question: Which Article of the Indian Constitution, which says that "no person shall be dismissed or removed from service until he has been given a reasonable opportunity to show cause as to why the proposed action should not be taken against him ?" Response: 311 Question: Any discontent or dissatisfaction, whether expressed or not and whether valid or not, arising out of anything connected with the company that an employee thinks, believes or even feels unfair, unjust or inequitable"this is the definition of: Response: Grievance Feedback: correct choice-refer sect. 13.2 Question: __________is an outside third party who is brought in to settle a dispute, and he or she has the authority to make a decision Response: An arbitrator Feedback: correct choice-refer sect. 13.5 Question: The communication forum which is effectively used by the senior management of a company to connect with its employees were there is a brief sharing of the company's performance and the rest of the time is devoted to answer queries that employees might have on any issue that concerns the company and its employees is termed as: Response: open house Feedback: Correct choice-13.7

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Question: The stage in which a complaint is received.All facts supporting the issue needs to be gathered. Proper record keeping such as performance ratings, job ratings, attending records, and suggestions are reviewed is: Response: Reviewing the grievance Feedback: Correct choice-refer 13.4 Question: The greatest opportunity for the settlement of a complaint or grievance lies in the_______step of the procedure. Response:

Initial step Feedback: Correct choice-refer sect. 13.5 Question: Open house is also called as: Response:

All hands meeting Feedback: Correct choice-refer sect. 13.7 Question: Management theories are also known as ___________ and they focus on the role of supervision, organization, and group performance. Response:

Transactional theories Question: Which theory assumes that people inherit certain qualities and traits that make them better suited to leadership. Response:

Trait Theory Question: The Managerial Grid Model (1964) is a behavioural leadership model and it is developed by: Response: Robert Blake and Jane Mouton Question: Who delineated differences between leadership and management and in which year? Response: Abraham Zaleznik 1977 Feedback: Correct choice-refer 15.7 Question: __________theories focus upon the connections formed between leaders and followers. Response: Relationship Question:

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Which theories often portray great leaders as heroic, mythical, and destined to rise to leadership when needed? Response:

Great Man Theories. Participative Theories Question: Human Relations is the study and practice of utilizing human resources through knowledge and through an understanding of the activities, attitudes, sentiments, and inter-relationships of people at work."-This definition is given by: Response:

McFarland Question: The human relations or behavioural school of management began in _____. Response:

1927 Question: Who has provided an account of human resources management , in Artha-Shastra,? Response: Kautilya Feedback: Correct choice-refer 2.3 Question: Planning is considered as the _________step for task performance Response:

First Question: Human Resource Planning focuses on the ______________part of the activity. Response:

Planning Question: The manpower problems may be anticipated by _________present resources into the future and comparing then with the forecast of requirement? Response:

Projecting Question: _________refers to the teaching/learning activities carried on for the primary purpose of helping employees in an organization to acquire and apply the knowledge, skills, abilities and attitudes needed by the organization Response:

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Training Question: Following are the factors of Thayer and McGhee model except one,which is the one: Response:

Industry analysis Question: Promotability forecasts and psychological testing are related to: Response:

Organizational assessment programs Question: Companies are designing employee growth programs to: Response:

To increase employee productivity. Question: In this technique of evaluation, the evaluator is asked to describe the strong and weak aspects of the employee's behaviour Response:

Essay Evaluation Question: The Minimum wages Act was passed in which year? Response: 1948 Feedback: Correct choice-8.3 Question: The point system and the factor-comparison system are? Response: Qualitative Evaluation Measures Feedback: Correct choice-refer sect.9.3 Question: Morale can be measured by assessing attitudes and _________. Response: job satisfaction Feedback: correct choice-refer sect. 10.3 Question: ________permits employees to arrange their work hours to suit their personal needs and life-styles Response:

Flexi time Question: Theory X and Theory Y is proposed by:

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Response:

McGregor Question: Motivation Hygiene Theory is given by Response:

Herzberg Question: Who says that, "discipline in the broad sense means orderliness-the opposite of confusion..." Response:

Bremblett, Earl R Question: According to _________"discipline may be considered as a force that prompts individuals or groups to observe the rules, regulations and procedures which are deemed to be necessary for the effective functioning of an organization." Response: Calhoon. Richard. D. Feedback: correct choice Question: Open house is also called as: Response:

All hands meeting Question: The word 'dynamics', is derived from a Greek word which means : Response:

Force Question: __________theories focus upon the connections formed between leaders and followers. Response:

Relationship Question: Who delineated differences between leadership and management and in which year? Response:

Abraham Zaleznik 1977 Question: Estimating the future needs for human resources in order to achieve desired results, is termed as: Response:

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Human resource planning Question: _____________ helps to determine the present supply of manpower resources through skills inventory. Response: Auditing human resources Question: Which of the following may be related to forecasting manpower requirements? Response: Mathematical projections Question: What plan should be used to avoid over hiring & under hiring Response:

Human Resource Plan Question: In order to improve the problem solving skills the two important things in a classroom method are :Response:

Case method: skillful Teacher Feedback: Correct choice-c refer 5.3 Question: Wage Boards: The boards are appointed by the Government and usually consist of seven members Response: Two representatives of management, two of labour, two independent members and a chairman. Question: State True of False: Competency framework helps to: 1.Merit for each positions. 2.Build universal set of competencies for all positions and employees in the positions. Response: A is true,B is true Question: Morale can be measured by assessing _______and _____________ Response: Attitudes and Job satisfaction Question: Company policy and administration, Supervision, working conditions, interpersonal relations, salary, status, job security, and personal life are associated with: Response: Motivators Hygiene factors Question: 1. Good _________might be described as orderly behaviour based on definite standards catalyzed by effective leadership. 2. _______ have serious repercussions on employees. Hence they should be based on certain principles so that they must be fair, just and acceptable to employees and their union. Response: 1-Employee conduct ;2-Disciplinary measures Question: There are two distinct types of work groups___________ &__________. Response:

Formal and Informal

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Question: Which of the classifications not given by CHRIS ARGYRIS in the following Response: The Bureaucratic type Question:

Sunshine Constructions is launching a new Township. They have made a rough estimation about how many more persons will be needed at different managerial positions. Now they want to record details of training, skills qualifications etc. which is needed for a Job. What action they shall take? Response:
Job Analysis Question: Sun shine is software solutions Company .Mr. Ravi has joined as a HR Manager in the company. He has been assigned the responsibility to design the formal compensation program. Do design the program Mr. Ravi is assessing the value of a job in relation to another job. The objective is to rank and price the job.What method Mr. Ravi is applying by assessing the value of the job? Response: Job evaluation Question: Mr. Ravi is a Manger in Sunshine. He has a low opinion of the workers and still lower expectations from them. He believes that workers are naturally lazy, hate work, try to avoid it, care not at all about an organization's goals and must simply be forced to work against their will by threat and fear. Under which theory, Mr. Ravi assumptions of his employees can be categorised? Response:

Theory X Feedback: Correct choice-refer 11.3 Question: Arrange the following stages of group formation in the correct order: I.Forming II.Ajourning III.Performing. IV.Storming V.Norming. Response:

I-IV-V-III & II Feedback: Correct choice-refer 14.4 Question: Shyam is the Manager in "Power Pumps", a manufacturing unit. There are around 50 employees in the unit, which he is heading. He is always bothered about completing the manufacturing targets on time. He also proposes and assures certain financial rewards on timely completion of work. But at the same time he is quite strict while dealing with employees and often punishes if the work completion is hampered. He is a believer of Theory X of Douglas McGregor. Identify the managerial style of shyam. Response:

The produce or perish style (9, 1) Question: The Factory Act of 1881 established the minimum age of children for employment to be _______years and the maximum working hours for them to not exceed ______ hours a day and only in the day-shift. Response:

seven, seven Question: The industrial relations activity of a personnel officer includes _________.

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Response:

Grievance handling , contract Negotiations Question: Incentive systems proposed by Kautilya are : Response:

Sarasa- saama- daana- bheda- danda- catura Question: During medival period the working conditoons were marked with: Response: Poor working conditions but high wages Poor working conditions and Low wages Low wages but high welfare concerns Feedback: Not the right choice-there were low concerns for the workforce High people management and high wages Question: 1-To provide organisation required workforce 2-To make the replacement of staffs who left 3-To meet employees requirement according to organisational expansion plan All these features are associated with: Select the correct option: Response: Human Resource Panning Question: _____________ helps to determine the present supply of manpower resources through skills inventory. Response: Auditing human resources Question: Which of the following may be related to forecasting manpower requirements? Response: Mathematical projections Question: 1(i)The scope of HRP is futuristic in nature and usually runs parallel to the annual business planning exercise (ii)It commences prior to the start of the company's new financial year (iii)It The scope of HRP is past oriented and does'nt run parallel to the annual business planning exercise (iv)The HR plan is in place it is broken up into a quarterly or even a monthly plan which then is the input for the recruitment team to go and hire accordingly (v)The HR Plan evaluate employee performance Select the correct option: Response:

Only i, ii &iv are correct Question: What plan should be used to avoid over hiring & under hiring Response:

Human Resouce Plan Question: Which of the method is considered to be best suited to adjust short term fluctuations? Response: Contractual staffing Question:

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Which method of interview is to be used when to have a combination of direct and direct questioning of the applicant. Response:

Patterned Interview Question: There are certain selection tools used by organisation to hire the workforce. (i)Preliminary interview (ii)Application blanks (iii)HR Audit (iv)Psychological test Select the correct option Response:

Only i,ii,iv are correct Question: If an employee after getting training is able to manage people and solve problems. Include organizing his own and his team member's work activities, and planning for a wide range of other decision-making responsibilities. According Douglas McGregor what type of skill he has acquired: Response: Managerial Skill Feedback: Correct choice-refer5.3 Question: (i)Wages and salaries of employee participants who would be temporarily pulled out of their regular jobs and sent for training. (ii) Facilities like training room, food, transport, trainer/guest faculty, and cost of teaching materials. Select the correct option: Response:

Both the statements are included as costs in the training budget Question: According to Douglas McGregor, what are the different purposes of learning. (i)Acquiring Intellectual / jobrelated Knowledge (ii) Acquiring Manual Skills (iii) Acquiring Counselling Skills (iv) Acquiring Managerial Skills Response: Only i,ii &iv are correct Question: In order to improve the problem solving skills the two important things in a classroom method are :Response:

Case method: skillful Teacher Question: There are appraisal methods used in organizations to evaluate an employee performance in comparison with other employees. Select the methods that compare employees performance with one another. 1.Ranking. 2.Forced Distribution. 3.360 degree Appraisal. Selct the correct option: Response: Only 1 & 2 Question: Critical incident technique is in which: Response: Personnel specialists and operating managers prepare lists of statements of very effective and very ineffective Question: This scheme is a plan or programmes to motivate individual or group performance. It is most frequently built on monetary rewards but may also include a variety of non-monetary rewards or prizes. What is being discussed here.

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Response:

Incentive Feedback: Correct choice-Refer sect 7.5 Question: 1.This approach makes the ranking method easier and more reliable. 2. In this approach, the names of the persons to be evaluated are placed on separate sheets (or cards) in a predetermined order, so that each person is compared to all others to be evaluated. Which technique has the following features: Response: Paired comparison Question: Wage Boards: The boards are appointed by the Government and usually consist of seven members Response: Two representatives of management, two of labour, two independent members and a chairman. Feedback: Correct choice-8.3 Question: Which organization has classified wages as: 1. The amount necessary for mere subsistence; 2. The amount necessary for health and decency; and 3. The amount necessary to provide a standard of comfort. Response:

International Labour Organization-ILO Question: According to the Committee on Fair Wages, a fair wage is based on which of the following? Response:

Above the minimum wage but below the living wage. Feedback: Correct choice-refer sect 8.3 Question: In India wages are classified as 1.Minimum wage. 2.Fair wage. 3.Living wage. 4.Wage fund. Select the correct option: Response:

Only 1,2 & 3 Feedback: Correct choice-Refer section 8.3 Question: In _________, employees are promoted from one rank to the next higher rank in the same department or division while in ___________an employee may be transferred from a position in one department to a position of higher rank in another department or to the same rank in a different department Response: Vertical Promotion,Horizontal promotions Feedback: Correct choice-refer sect.9.7 Question: 1. Job evaluation is concerned with assessing the value of the job in relation to another. 2.Job analysis is the process of getting information about jobs. 3.Job evaluation is the process of getting information about jobs. Response: Only 1& 2 are correct Question: State True of False: Competency framework helps to: 1.Merit for each positions. 2.Build universal set of competencies for all positions and employees in the positions. Response: A is true,B is false

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A is true,B is true Question: There are various types of transfer: Select the option which fall under types of transfer. (1)Punishment transfer (2)Versality transfer (3)Replacement transfer (4)Shift transfer Response:

1,2,3 & 4 are correct Question: Morale can be measured by assessing_______and _____________ Response: Attitudes and Job satisfaction Feedback: Correct choice-10.8 Question: High morale can be gain through: A-Off-the job satisfaction that is expected from work such as income, security, and stature in the community. B-On the job satisfaction- that comes from job interest, such as opportunity for advancement and status within the organization. Response:

A is correct B is correct Question: The following are the positive measures to be taken to bring job satisfaction to the employees and reconcile individual interests with the interests of the organization. Which measure amongst these may not essentially bring satisfaction? Response: Creation of whole jobs. Job enrichment. Feedback: Not the right choice Building responsibility into a job. Transfer Question: It tries to deal with dissatisfaction by increasing job depth. Under this, individual employees may be given responsibility for setting their own work pace, for concerning their own errors, and/or for deciding on the best way to perform a particular task. What practice is being discussed here? Response:

Job enrichment Question: James Driver says that, motivation means the phenomena involved in the operation of_______ and _________. Response:

Incentives and Drives Question: The concept which is positively correlated with concepts of (1) level of aspiration, (2) degree of commitment, and (3) inclination towards action is: Response:

Motivation

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Question: Identify the correct formulae to state the relationship between performance skill and motivation. Where P is for performance, S for skill and M for motivation. Response: p=f(S,M)

Question: Company policy and administration, Supervision, working conditions, interpersonal relations, salary, status, job security, and personal life are associated with: Response: Hygiene factors Question: 1. Good _________might be described as orderly behaviour based on definite standards catalyzed by effective leadership. 2. _______ have serious repercussions on employees. Hence they should be based on certain principles so that they must be fair, just and acceptable to employees and their union. Response: 1-Employee conduct ;2-Disciplinary measures Feedback: Correct choice Question: State True or False: 1. The ultimate purpose of a disciplinary action is to maintain discipline, to ensure productivity, and avoid a repetition of the offence. 2. A disciplinary policy should be preventive rather than punitive. Select the correct option: Response: 1-True;2-False Question: The National Commission of Labour states that complaints affecting one or more individual workers in respect of their wage payments, overtime, leave, _________, _________seniority, work assignment, and discharges would constitute grievances. Response: transfer, promotion Feedback: Correct choice-13.2 Question: A common mechanism that organizations use to build cross-functional teams in which one representative each from each department will work on concerns that are commonly voiced is termed as: Response:

Task force Question: Who classifies a grievance as a complaint of one or more workers with respect to wages and allowances, conditions of work, interpretations of service stipulations, covering such areas as overtime, leave, transfer, promotion, seniority, job assignment and termination of service? Response: International Labour Organization (ILO) Question: In case, the grievance has not been settled by top management and top union leadership, three possibilities remain: 1. The union can temporarily or permanently drop the issue; 2. The union can call a strike if the contract permits; Find the third option: Response:

The case may be submitted to an impartial arbitrator. Question: Select the option which does not come under employee empowerment practices. 1.Employee Suggestion Schemes(ESS). 2.Open House. 3.Task Force. 4.Grievance Response:

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Only 1,2 & 3 are correct

Question:

Response: A Feedback: Correct choice-refer sect 13.5 Question: Arrange the the steps of Grievance handling in proper sequence. I.Analyze and divide. II.Follow up. III.Receive and define the nature of the dissatisfaction. IV.Get the facts. V.Apply the answer. Choose the correct sequence from the options given below. Response: III,IV,I, V,II Feedback: Correct choice-refer 13.4 Question: ___________ is the degree of attraction that the group has for each of its members. It is exemplified by such attitudes as loyalty to the group, a feeling of responsibility for group efforts, defending against outside attractions, friendliness, and congeniality Response:

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Group Cohesiveness Feedback: Correct choice-refer 14.4 Question: 'A group consists of two or more persons who share norms about certain things with one another and whose social roles are closely interlocking. 'Who has given this definition? Response:

T.M. Newcomb Question: The initial stage of group formation. It is characterised by uncertainty and confusion. There is usually a lack of clarity on the purpose, structure and task that the group needs to execute is termed as: Response:

Forming Question: The groups can provide, with or without the conscious knowledge of their members, a means of fulfilling many of the needs of the individuals in them, such as: Response: Affinitive needs and Egoistic needs Feedback: Correct choice-refer sect.14.2 Question: The word 'dynamics', is derived from a Greek word which means : Response:

Force Question: This is the stage of group formation where the group is in a state of conflict and confrontation. The group members are getting to know each other and there are personal as well as professional 'assessment' that happens is termed as: Response: Storming Question: Mr.Samir is a project manager in a software copany. He is working on a project and leading a team of 20 people.Mr.Samir is liked by his team members.As such,whenever there are issues, while deciding on them he refrain from announcing his preferred solution while the group is working through the problem,he listens carefully to suggestions from every group member, encourage every group member to participate and demonstrate concern for achieving a high-quality solution. In this scenario,what is the nature of Mr.Samir's behaviour? Response: He is avoiding the problem of individual dominance and encouraging group decision making Question: State true or False: 1)Informal work groups exist in formal as well as informal organizations. 2)Informal groups help to support their members and to protect them from outside pressure and authority. 3)In-formal groups provides a sense of belonging. 4)All formal work groups have a designated leader who supervises the work of the group members, monitors performance, provides feedback and training and is responsible for group performance to a higher authority in the organization. 5)Formal groups are created to develop operational relationship. Response: 1,2,3,4 & 5 all are correct Question:

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Arrange the following stages of group formation in the correct order: I.Forming II.Ajourning III.Performing. IV.Storming V.Norming. Response:

I-IV-V-III & II Question: This style has a high concern for people and a low concern for production. Managers using this style pay much attention to the security and comfort of the employees. Identify the style. Response: The country club style Question: Douglas McGregor, has identified the major variables of leadership , amongst the given options one is incorrect, identify it. Response:

Inherited Power Question: Which of the classificationis not given by CHRIS ARGYRIS in the following Response: The Bureaucratic type Feedback: Correct choice-refer sect.15.4 Question: State True of False: 1.THE BUREAUCRAT - who sticks to routine, pleases his superiors, avoids subordinates and he is contemptuous to them. 2.THE DIPLOMAT - He is an opportunist who exploits subordinates. Hence, he is not trusted by his subordinates. Response: Both 1 & 2 are correct Question: Match the following: Response:

Match

Correct Answer

User answer

The craft system

It is the skills based training provided to build huge monuments.

It is based on the principal of m organization of work

The scientific management It is based on the principal of mass production and approach organization of work

It is based on the principal of m organization of work

Human relations approach It is the outcome of Hawthorne studies.

It is the outcome of Hawthorne

Organizational Sciences approach

It brought scientific process within organization and built It brought scientific process wit employee friendly environment. employee friendly environment

Question: Sun shine' is an apparel manufacturing company started in 1965. The company was engaged in mass production and had employed 500 workers, due to unemployment cheap labour was available. Sun shine was doing well, holding good market share producing large quantity at low cost. The working hours of the company were six days a week from 8 in the morning to 6 in the evening though most of the time employees have to work beyond specified working hours and on holidays as well. There is an increase in the demand and so the company has to raise the production. To meet the requirements it had hired more people and had also employed a personnel officer. However, after 3 decades, also the company has not initiated any significant welfare practices, the working conditions and timing remained the same. Post liberalisation company is facing tough competition in the market. The other companies in the sector have improved wage policy and welfare practices. The productivity at Sun Shine has gone drastically low as compared to the earlier records. Attrition rate is high; employees join the company and leave the job soon. The management is concerned how to overcome the problems related to low productivity and attrition. What are the possible cause of problems related to low productivity and attrition? (i) Obsolete HR Practices. (ii)

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Market competition and dynamic labour market (iii) Company has become old (iv) Appointment of personnel Officer (v) Long working hours and inadequate compensation (vi) Market demand to produce large quantity. Select the correct option: Response:

Only i, ii, & v are correct Question: The terms Personnel Management (PM) and Human Resource Management (HRM) are used interchangeably. Though, HRM differs from PM both in scope and orientation (i) HRM approach is proactive in nature (ii) PM approach is proactive in nature (iii)PM is relied more on theory X -stick approach(people don't like work) (iv)HRM is relied more on theory Y-carrot approach(people like work) Find out the correct option that is associated with PM and HRM Response:

i, iii and iv options are true Feedback: Correct choice-refer sect.1.3 Question: Sunshine is plastic manufacturing company, established in 1965. Company had around 500 employees. Due to increased demand, company hired 55 more workers. What action it shall take according to section 49 of factories Act, 1948. Response:

Employ a welfare officer. Question: Match the following: Response:

Match

Correct Answer

The extent to which less powerful members of institutions and Power Distance organisations accept that power is distributed unequally The extent to which people feel threatened by ambiguous situations, and have created beliefs and institutions that try to avoid these. The tendency of people to look after themselves and their family only A situation in which the dominant values in a society are success, money and other material things.

Uncertainty Avoidance

Individualism

Masculinity

Question: Identify true and false statements pertaning to Factory Act 1881. Statement 1-It set the first formal guidelines and rules that the industries had to comply with. Statement 2-It allowed a week off-day and provisions were made for supervision, quality and hours of work. Statement 3-It gave rise to large scale expansion of the trade union. Statement 4-This act established the minimum age of children and the maximum working hours for them. statement 5- It made employers to employ a Welfare Officer in a factory employing 500 or more workers. Response: Statement 1, 2 and 4 are true Feedback: correct choice-refer 2.3 Question: Process of human resource planning is multi-step ,which involves : 1. Deciding goals or objectives; 2. Estimating future organisational structure and manpower requirements; 3. Auditing Human resources both internally and externally 4. Planning job requirements and job descriptions/person specifications; and 5. Building a plan Select the correct option Response:

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1,2,3,4 &5 Question: Sunshine Constructions is launching a new Township. They have made a rough estimation about how many more persons will be needed at different managerial positions. Now they want to record details of training, skills qualifications etc. which is needed for a Job. What action they shall take? Response:

Job Analysis Question: Sigmax, is a FMCG company established in 1980.Now the management is planning to extend company's operations and marketing division. Mr. Kabir is the HR head .He has to submit the human resource procurement plan before management. What are the essentials steps Mr. Kabir needs to follow for effective Human Resource Planning? Identify the statements which pertain to the steps needed for HRP. Statement 1- Forecasting manpower requirements. Statement 2-Forecasting industry manpower requirements. Statement 3- Creating an inventory of present manpower resources and assessing the extent to which these resources are employed/ optimally. Statement 4-Creating manpower demand and supply database. Statement 5-Identifying manpower problems. Statement 6-Planning the necessary programmes. Response:

Statement Only 1,3, 5,& 6 are true Feedback: Correct choice Question: There are various sources of recruitment organizations use to hire work force:Given below are the few methods: Match the following: Response:

Match

Correct Answer

Method that use both the print as well as the web media to reach large no. of candidates Method through which present employees friends and family are taken up

Advertising

Employee Referrals

Method in which firms maintain an active database of skilled and experienced resources and work closely with organizations Recruitment agency through contractual agreements to source appropriate candidates for the firm's requirements Method is used to adjust to short-term fluctuations in human resources needs, it is commonplace in organizations to contract Contractual Staffing employees of another employer by the hour or day Question: Radha has recently joined as a HR manager. She is not clear about the purpose of conducting the medical examination of a person before the employment kindly help her understand that pre-employment medical exams are administered for what purpose(s)? (i) To detect possible communicable diseases that may be unknown to the applicant. (ii) To establish a record of the applicant's health for insurance claims. (iii) To verify that the applicant meets the position's physical requirements. (iv)To check applicant is able to communicate well with doctors. Response:

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Only i,ii &iii are correct Question: Rahul is pursuing MBA(HR).In the 3th semester students have to submit a project .Rahul has been assigned a project to find out the factors affecting recruitment in organisations .What are the factors that affect recruitment practice in organisations i. The size of the organization. ii.The employment conditions in the country where the organization is located. iii. working conditions and salary and benefit packages offered by the organization. iv. The level of seasonality of operations and future expansion and production programmes. v. Employee motivation. vi.Individual education. vii.Cultural, economic and legal factors. Response: Statement- i,ii,iii,iv & vii are correct Feedback: Correct choice -refer sect 4.3 Question: Mr. Ravi is following Thayer and McGhee Model, step by step he is analyzing the factors suggested in the model. He is putting a systematic effort, emphasizing to understand exactly where training effort is needed in an organization that involves a detailed analysis of the organization structure, objectives, human resources and future business plans, and an understanding of its culture. Find out which factor he is analyzing by doing all these activities? Response: Organisation Analysis Correct choice-refer5.5 Question: Oman' is an established bank. The Management wants the employee to be efficient and skilled. Mr. Ravi is the HR Manager and he has to arrange training program for the current quarter. So what are key steps that need to be practiced to have an effective training program? (i)Assesesments of Training Requirements (ii)Execution of Training Programs (iii)Assesesments of training budget (iv) Evaluation of Training Effectiveness (v)Arrangement of training tools Select the correct option: Response: Only Statement- i,ii,&iii are correct Correct choice-refer 5.4 Question: Match the following: Response:

Match This method attempts to duplicate on-the-job situations in a company classroom. It is a classroom training which is often imparted with the help of the equipment and machines which are identical with those in use in the place of work. The employees are employed on a small stipend to learn the job first and after satisfactorily completing the training they are absorbed in the industry.

Correct Answer

Vestibule

Apprenticeship programme

This method of training, an effort is made to expose participants to concepts and theories, basic principles, and pure and applied Knowledge-based Methods knowledge in any subject area. Technique which duplicates, as nearly as possible, the actual conditions encountered on a job. Generally,this techniques have been most widely used in the aeronautical industry. Question: Match the following: Response:

Simulation

Match

Correct Answer

User answer

Self assessment tools

These are technology enabled on-line tools that form These are technology enabled on-line tools part of the performance appraisal system and allow performance appraisal system and allow the the individual to identify areas of strengths and areas of strengths and parallelly identify car parallelly identify career paths that would leverage leverage these strengths the best these strengths the best The process allows for individuals to discuss this as part of the performance management process with their immediate managers and share and take feedback on the appropriateness of the choices and

Individual Counselling

The process allows for individuals to discuss performance management process with thei and share and take feedback on the approp and how to go about pursuing it.

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Match

Correct Answer how to go about pursuing it.

User answer

Organizations also run internship and apprenticeship These are technology enabled on-line tools programs wherein the individuals aspiring to do a Initial employment performance appraisal system and allow the particular job can spend some time as a temporary Programs areas of strengths and parallelly identify car employee to explore interest and skill fitment for the leverage these strengths the best job/role. Organizational Assessment programs Organizations can proactively establish formal processes wherein an employee can volunteer to participate and understand himself/herself and his/her strengths

Organizations can proactively establish form employee can volunteer to participate and u and his/her strengths

Question: Sunshine Works' is a medium level organization. The HR management is organizing the workshop. This may include the session on Identifying the career anchors. They have also invited the psychologist to conduct the psychological testing. What is the exact purpose of this workshop Response: Career Development of Employees Feedback: Correct choice-refer 6.3 Question: There are benefits of sucession planning. From the following, select the statements which are the benefits of succession planning: Identify true and false statements. Statement 1. Helps plan for internal promotion opportunity. Statement 2. Reduces randomness of managerial movements. Statement 3. Provides scientific approach for arriving at succession decisions as part of the overall human resource planning exercise. Statement 4.Helps in recruitment and selection. Response:

Statement 1, 2, and 3 are true

Question:

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1C, 2A, 3D, 4B Question: Sunshine is a medium size FMCG company. Mr. Samir is the H.R manager in the company. To evaluate employee performance, appraisal takes place. With the increased focus on team work, employee development and customer service, management needs multiple -input, performance feedback of employee. Mr. Samir uses several techniques to evaluate employee's performance; among them one of the important techniques used is in which he will ask the concerned employee's peer, internal customer, superiors, subordinate and the employee itself for information and feedback. Which appraisal technique Mr. Samir is using to evaluate employee performance by taking multiple input feedbacks? Response:

360 degree Appraisal Question: Select the correct option that are : The evaluation techniques used to evaluate an employee in comparison with other employees- Statement 1-Ranking method. Statement 2-Paired Comparison method. Statement 3-Essay evaluation method. Statement 4-Forced Distribution method. Response: Statement 1, 2 and 4 only Question: Following are the features of 'Minimum wages'. Identify true and false statements. Statement 1Minimum wage is a wage that must provide bare sustenance of life. Statement 2Minimum wage is wage that preserve the efficiency of the worker. Statement 3Minimum wage is wage that does not preserve the efficiency of the worker. Statement 4Minimum wage must provide for some measure of education, medical requirements and amenities. Select the options which pertain to 'Minimum Wages' Response:

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Statement 1, 2, and 4 are true Feedback: Correct choice-Refer sect 8.3 Question: Match the following: Response:

Match

Correct Answer

According to this theory, wages tend to settle at a level just sufficient to maintain the workers and his family at minimum subsistence levels. The theory applies only to backward Subsistence theory countries where labourers are extremely poor and are unable to get their share from the employers According to this theory, wages are determined not by subsistence level but also by the standard of living to which a class of labourers become habituated According to it, wages are determined by the relative bargaining power of workers or trade unions and of employers. When a trade union is involved, basic wages, fringe benefits, job differentials and individual differences tend to be determined by the relative strength of the organization and the trade union According to this theory, wages depend upon the demand and supply of labour

Standard of living theory

The bargaining theory of wages

Demand and supply theory

Question: Star Pvt. Ltd. is a plastic manufacturing company. It has around 500 employees. Most of the workers are wage earners .The wages given in the company are providing the workers just the bare sustenance of life; they are only able to meet some measure of education, medical requirements, and amenities and the wages are just enough to preserve the efficiency of the workers. What is the nature of wage the workers are getting in this company? Response: Minimum wage Feedback: Correct choice-refer 8.3

Question: Sun shine is software solutions Company .Mr. Ravi has joined as a HR Manager in the company. He has been assigned the responsibility to design the formal compensation program. Do design the program Mr. Ravi is assessing the value of a job in relation to another job. The objective is to rank and price the job.What method Mr. Ravi is applying by assessing the value of the job? Response: Job evaluation Question: Identify true and false statements. Statement 1Knowledge is the information accumulated in a particular area of expertise. Statement 2 Skills are the demonstration of the expertise. Statement 3 Traits are general disposition to behave in a particular way. Statement 4.Traits are the recurrent thought that drives behaviour, Attitude- self-concept, value and self image. Response:

Only statement 4 is false Correct choice-Traits are general disposition to behave in a particular way. Question: Response:

Match Ranking Method

Correct Answer

User answer

Jobs are compared one with another and arranged or the higher in the hierarchy of organization valued in the order of their importance or their difficulty or longer the period before the results of a de their value to the firm. adequacy. An analysis of time-spans for d

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Match

Correct Answer

User answer of pay felt to be fair.

Grade Description Method FactorComparison Method

This method depends upon recognition that there are differences in the levels of duties, responsibilities and skills required for the performance of different jobs

Each factor (as in the point method) is asc jobs, representing the various levels or gra

This method depends upon recognition th Each factor (as in the point method) is ascribed a money the levels of duties, responsibilities and sk value. Key jobs, representing the various levels or grades performance of different jobs the higher in the hierarchy of organizational structure of jobs the longer the period before the results of a decision are scrutinized for adequacy. An analysis of time-spans for different jobs yields a scale of pay felt to be fair.

Time-Span Method

the higher in the hierarchy of organization longer the period before the results of a de adequacy. An analysis of time-spans for d of pay felt to be fair.

Question: Mr. Ravi has joined Sunshine Pvt. Ltd. as a H.R. Manager. After joining Sunshine, Ravi has observed that in the organization employee's absenteeism rate is high, employee turnover is also prominent, people join and soon leave the organization. Employees are complaining of fatigue and monotony beside this there is lack of discipline and they have developed several grievances.Mr.Ravi is trying to find out the nature of problem for employees unrest. According to Dale Yoder what can be the possible nature of the problem? Response:

Low Employee Maorale Question: Following are the commonly used methods for measuring morale: Match the following: Part A 1.The Guided Interview 2.The Unguided Interview 3.The Survey Questionnaire Method 4.Company Records and Reports Part B A.This technique for measuring morale is based upon the assumption that, if employees are allowed to talk freely, they will reveal a true situation not so much by the exact thing complained of or discussed as by the interviewer's ability to relate what is said to basic causes. B.These are usually prepared by the HR Department at regular intervals with the assistance of managers and Department Heads. Generally, grievances and complaints tend to reveal the state of morale of a group C.The interview is based on the hypothesis that employees' answers to certain questions will reveal their attitudes. The questions selected are presumed to be the ones that will call forth a true picture of how the employees feel. D.This method is generally used to collect employee opinions about the factors which affect morale and their opinion about the leadership. For this morale or employee satisfaction surveys are conducted Response:

1C, 2A, 3D, 4B Question: Following are the measures to improve employee's morale: i)Creation of whole jobs. ii)Job enrichment. iii)Building responsibility into a job. iv) managerial effectiveness. v)Incentive and profit sharing plans. Select the correct option which are used to improve employee morale: Response:

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I,ii,iii,iv & v all are correct Question: Mr. Ravi is a Manger in Sunshine. He has a low opinion of the workers and still lower expectations from them. He believes that workers are naturally lazy, hate work, try to avoid it, care not at all about an organization's goals and must simply be forced to work against their will by threat and fear. Under which theory, Mr. Ravi assumptions of his employees can be categorised? Response:

Theory X Question: State True or False 1.Victor Vrooms is associated with Expectancy Theory 2.Victor Vrooms is associated with Hygiene Theory 3.Herzberg is associated with Hygiene Theory 4.Theory Z is associated with Maslow 5.Theory Z is associated with McGregor Response:

Only 1,3, & 5 are correct

Question: Following are the commonly used methods for measuring morale: Match the following: Response:

Match

Correct Answer

A set of needs emerge for protection against danger and threats. In an ordered society, a person usually feels safe Safety needs from extremes of climate, tyranny, violence and so on These are basic to life, viz., and hunger for 'food, thirst, shelter and companionship among others. They are relatively independent of each other and in some cases can be identified with a specific location in the body

Physiological needs

Everyone has a need for self-respect and for the esteem of others. This results in the desire for strength, confidence, Esteem needs prestige, recognition and appreciation

The needs for love and affection and belongingness

Social needs

Question: Select which is/are NOT the desciplinary actions commonly practiced in business Organization. 1. Oral reprimand. 2. Written reprimand. 3. Loss of privileges. 4. Orientation 5. Lay off. 6. Demotion 7. Discharge 8. Fines. Response:

Only 1,2,3,5,6,7&8 Question:

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There are certain steps followed for dismissal of an employee. 1.Charge Sheet is Framed and Issued. 2.Explanation Receipt. 3.Issue of Notice of Enquiry: 4.Conducting the Enquiry. 5.Sharing Findings. Select the correct sequence of steps followed; Response:

1-2-3-4-5 Question: Shyam is the Manager in "Power Pumps", a manufacturing unit. There are around 50 employees in the unit, which he is heading. He is always bothered about completing the manufacturing targets on time. He also proposes and assures certain financial rewards on timely completion of work. But at the same time he is quite strict while dealing with employees and often punishes if the work completion is hampered. He is a believer of Theory X of Douglas McGregor. Identify the managerial style of shyam. Response:

The produce or perish style (9, 1) Question: State True or False: 1.Inspirational motivation:is the degree to which the leader articulates a vision that is appealing and inspiring to followers. 2.Intellectual stimulation is the degree to which the leader articulates a vision that is appealing and inspiring to followers. 3.Intellectual stimulation: is the degree, to which the leader challenges assumptions, takes risks and solicits followers' ideas. 4.Individualized consideration or Individualized attention: The degree to which the leader attends to each follower's needs, acts as a mentor or coach to the follower, and listens to the follower's concerns and needs. Response:

Only 1,3 & 4 are correct

Question:

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Response:

c Feedback:

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