May 23, 2012 Mr.

Smisek, I write to you today, on the eve of our group's move to the new NOC at the Willis Tower, out of a profound sense of frustration with our new airline. Tomorrow should be a momentous occasion. The Willis NOC should be a symbol of how everybody can work together to create a new, stronger United that benefits its customers, employees, investors and its hometown city. Instead, we will move into a split office. One with two dispatcher contracts, two work groups and duplication of work on every level. I represent a group that still labors under a concessionary contract. I represent a group that is, by and large, facing significantly increased costs commuting to the new NOC and most importantly, I represent a group that has been dealing with a concession minded LR department that doesn't seem to want to achieve anything but stalemate, even with an NMB mediator in the room. In light of this, I found the closing in your most recent letter to the pilots most profound: "Let's get this done." PAFCA wholeheartedly agrees. In fact, over the last two years, despite all of the frustration and our open contract, we have done nothing but get it done. It is our members that continue to work tirelessly to bring a balky new flight planning system online. A flight planning system, that by the Company's own estimations, will save us more money than our contract is worth. It is our members who worked 17 hours straight at the SOC deadline to make sure that the new DPPM was ready and prevented a delay of the one of the first merger milestones. It is our members that have dealt with unprecedented junior manning in the face of high training levels and manpower shortages brought on by the increased demands of the merger. Time and time again, over the last two years, I have seen our members step it up when everything seemed to be on the verge of collapse. We want United to succeed. In the interim, we have seen our colleagues at Delta, and now, more importantly, Southwest Airlines, achieve new merger agreements that are industry leading and reflect their contributions to their new airlines. Airlines, that by any estimation, are our two of our biggest competitors. I can assure you, that our group wants nothing more than to be competitive with those groups. I will again quote from your recent letter to the pilots:

"Fairness, in a highly competitive business like commercial aviation, means paying competitively, and receiving in return competitive services so that our customers will want to fly us and our investors will want to invest in us." PAFCA wholeheartedly agrees. We have always maintained that any new contract will involve change that will make us more competitive as a group. What we cannot agree to is concession. We only ask for fairness. "We've been negotiating long enough." This is undeniable. Our negotiation can end quickly. I only ask that tomorrow, as we move into our new NOC, that we get a commitment from the Company to enter into our next JCBA discussions in the same frame of mind that you addressed the pilots. I ask the Company to be responsive of the impact of the Dispatcher TAs on negotiations. I ask for your commitment to adjust your current contract proposal to be competitive with new standards in Dispatcher pay. I ask for your help to allow us to work together to complete our negotiations promptly, so that we can use our new tools and our new NOC to make us the best in the airline business. Thank you for your time, Your co-worker, Craig Symons President, PAFCA-UAL "Dispatch is the heart of the airline" - Herb Kelleher