SAUDI ARABIAN QUALITY COUNCIL (Western Region) P.O.

Box 17610, Jeddah 21494, Saudi Arabia Tel : 644-7713 Fax : 644-2672 Ext. 111 E-Mail : saqc@annokhbah.com

Q U A L I T Y F O C U S
NEWSLETTER DATE : 01 NOVEMBER, 2002 VOLUME 1, ISSUE 1 OF 2002

SAQC STARTS ITS NEW YEAR WITH THE TECHNICAL MEETING TITLED ERP : THE WAY FORWARD
The presentation also highlighted the implementation methodology along with different functionalities of ERP systems. The consultants Mr. Peter and Philip provided a brief history of the evolution of ERP Systems. The meeting started at 8:30 pm and ended at 11:30 pm followed by a light dinner. The closing of the meeting took place with the presentation ceremony whereby SAQC (WR) Director, Dr. Ayed T. Al-Amri presented a plaque of appreciation to both the speakers and an appreciation plaque was also given to Institute of Public Administration for hosting the event. Special thanks goes to our Officer Mohammed Masri for coordinating the event and HIDADA Ltd. for providing the consultants to share their thoughts with SAQC. HIDADA is a leading Steel Fabricating company in the Kingdom of Saudi Arabia belonging to XENEL Group of Industries.
INSIDE THIS ISSUE:

2nd Technical Meeting - New Members to SAQC Health Care Week of SGHG - Quality In Education Sector SCECO 8th Annual TQM Seminar Quality Web Watch Technical Meeting Evaluation Information Corner SAQC Contact Details SGHG Appreciation

Dr. Ayed T. Al-Amri, SAQC (WR) Director, giving the opening speech of the 1st Technical Meeting of 20022003 being held in Institute of Public Administration Auditorium on 30 September, 2002

SAQC (WR) started its activities for the year 20022003 by organizing the 1st Technical Meeting on 30 September, 2002 titled ERP : The Way Forward being presented by consultants Mr. Peter Polet and Philip Tapper of HaBit Consulting. The subject was vibrant and so were the speakers. The meeting was attended by 65 members and non-members. The meeting focused on the global changes and the tools needed to cope up with them. The presentation gave an in-depth overview of what it takes to implement an ERP system such as SAP.

SAQC MISSION

PLANT TOUR CARRIED OUT AT NASHAR TRADING COMPANY

The first Plant Tour of this Year from SAQC (WR) was carried out at Nashar Trading Company. The Plant tour was organized on 23rd October, 2002 from 09:30 am through 01:00 pm. Six SAQC Members joined the Plant Tour. The Factory Manager, Mr. Omar Kably started the plant tour by providing a brief about Nashar well equipped with latest machinery and tools. The Factory implements strict Quality Control practices and is certified to ISO 9002 Standards. An open Question and Answer session followed the factory visit. Mr. Omar Kably received the appreciation Plaque on behalf of Mr. Mahmoud Nashar from Dr. Ayed T. Al-Amri. Omar Kably is also an Executive Officer in Saudi Arabian Quality Council Board.

Trading company and its activities. Mr. Omar Kably accompanied by their Systems Manager, Mr. Firas Al-Khateeb, and Techincal Manager, Mr. Aiman Al-Haid then took the Team attending the plant tour through the Factory which is

The Saudi Arabian Quality Council (SAQC) in the Western Region advances individual and organizational performance excellence by providing opportunit ies fo r learni ng , for le arni quality improvement and knowledge exchange

Corporate Members of Saudi Arabian Quality Council (WR)

Leadership in the Knowledge-Based Economy :

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The New Face of Leadership by Professor Mohammed Zairi

2ND SAQC TECHNICAL MEETING WITH PROFESSOR MOHAMMED ZAIRI IN SGH
Encouraged by the popular demand from the SAQC Members, we brought once again Prof. Mohammed Zairi for the SAQC Technical Meeting. The participation was over-whelming and the subject mind-blowing. Prof. M. Zairi in his usual spirit delivered his excellent presentation. The presentation focused on the shape of things to come and how to lead in a Knowledge-Based Economy. The meeting was conducted in Saudi German Hospital on 28 October, 2002. The attendees got an overview of the approach and concept that enables the creation of Knowledge-Based work environments and a leadership approach that excels at managing intellectual capital which could become a blue print for the developing leaders in the Arab World.

Prof. Mohammed Zairi receiving gift as a token of appreciation from SAQC Membership Officer Mr. Bander Al-Qahtani

Attendees of the 2nd Technical Meeting listening to the very inspirational speech delivered by Prof. Mohammed Zairi. 96 Members and Non-members participated during this successful Technical Meeting which was held in Saudi German Hospital on 28 October, 2002.

WELCOME ABOARD SAQC

SAQC (WR) takes the pleasure to wel- 4. Waleed Mohammad Al-Faris come aboard the following new members 5. Tariq Mohammed Talat Adel to the Society. 6. Eng. Bandar Ali Hamza We appreciate your participation and commitment in becoming our partners in the development of our Society. Thank you very much for your support. SAQC also would like the existing members whose membership has expired to renew it in order to continue receiving the membership benefits.

NEW MEMBERS : 1. Hassan A. AlBahkal 2. Ahmed Mahmoud Al-Madani 3. Abdulmohsen Mozahem Al-Harith

7. Turky Abduaziz Al-Dukhaiyl 8. El Hilu Bashier Eisa 9. Ziad Omar Al-Afif 10. Fahd Shelil Al-Otabi 11. Osama Abdullah AlSulaimani

Corporate Members Of Saudi Arabian Quality Council (WR)

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SAQC Celebrates QUALITY MONTH QUALITY MONTH

As a part of our objectives to share knowledge and our plan to celebrate October as a Quality Month, the SAQC Team consisting of Dr. Ayed Al-Amri and Bander AlQahtani presented an overview of Business Process Reengineering An approach for Quality Improvement in the Health Care Week 2002, of Saudi German Hospitals Group (SGHG). The presentation was well received by a jam- packed auditorium of SGHG counting almost 200 attendees. The program was organized by BPR Team at the SGHG on 17 October, 2002 from 09:00 thru 13:00 hrs. It started with recitation of Holy Quran by Mohamed Abdullah followed by a welcome speech by COO Dr. Mohammed Fahim Mousa. SAQC invites other organizations to utilize the resources in SAQC to their benefit and to the benefit of our community. Well Done SGHG !!!!

HEALTH CARE WEEK 2002 IN SAUDI GERMAN HOSPITAL

Dr. Ayed T. Al-Amri (extreme left) with the participants of Saudi German Hospital Group Health Care Week 2002

QUALIT Y IN EDUCATIONSECTOR
AWARENESS SEMINARS IN JEDDAH, RIYADH, & TAIF ORGANIZED DURING OCTOBER, 2002
Ministry of Education & Intl Islamic Relief Organization in Coordination with Saudi Arabian Quality Council (WR) organized three different Awareness Seminars in Jeddah on the 1st October, Taif on the 9th October, & in Riyadh on the 16th October, 2002. These seminars were organized under the Teachers Recognition Program. Dr. Ayed Al-Amri gave the opening speech by briefing the progress made in the field of quality in Saudi Arabia. Dr. Ayed also gave a brief on the initiatives taken by the Saudi Arabian Quality Council to promote Quality in the different aspects of our lives. He also provided details of the establishment of the King Abdulaziz Quality Award. Accompanying him was Dr. Hani Al-Amri who gave in-depth awareness seminars in Jeddah, Riyadh and Taif about the progress made in Quality in Education sector. There was an overwhelming attendance from school and colleges from different parts of Saudi Arabia. An estimated 1500 teachers attended these events and Dr. Hani Al-Amri learned about the latest quality tools & techniques which can be utilized in the education sector to enhance the quality of education provided in our schools and colleges. Dr. Maisarah Taher and Mr. Yahya Bin Abdullah Al-Jefri were among other prominent speakers who contributed to the success of these events, which were indeed milestones in the achievements of SAQC (WR)

Quotation :
The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it
Michelangelo

SCECO (W) 8TH ANNUAL TQM SEMINAR

SCECO (West) is scheduled to organize their 8th Annual TQM Seminar during 29 30 April, 2003 in their Western Region Head Office building in Jeddah. The Theme for this year is Innovation : The Way to Excellence. Attendance to the Seminar is strictly by Invitation. Further information Concerning attendance can be obtained by contacting at the below given address :

SCECO (West) Mustafa Mohammed S. Alem TQM Manager email : alem40@scecowest.com.sa Fax : 966 2 6500005 Ext. 2365

SAQC would like to extend its sincere thanks to SCECO (W) and its Management for providing us their facilities as and when needed by SAQC for organizing its events. Our special thanks goes to Dr. Hussein M Reda who is also an Executive Officer of Saudi Arabian Quality Council (WR).

QUALITY WEB WATCH

Good websites : www.quality.org www.asq.org www.aqp.org www.snqc.org www.quality-works.com www.internal-auditor.com www.isixsigma.com www.thequalityportal.com

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We are Online saqc@annokhbah.com

Business Excellence, CS Conference Feb. 10-11 A Business Excellence and Customer Satisfaction Conference will be held Feb. 10-11, 2003, at the Wyndam New Orleans at Canal Place. Quality Progress is co-sponsoring the event with ASQ. The conference programming will provide answers to business concerns created by the customer service requirements of ISO 9001, the Malcolm Baldrige National Quality Award and Six Sigma. For more information, call 800-248-1946 or 414-272-8575. Or go to www.asq.org/ed/conferences, where you can also register online.

SAUDI ARABIAN QUALITY COUNCIL (WR) C/o Annokhbah for Training & Dev. P.O. Box 17610 Jeddah 21494 Kingdom of Saudi Arabia Phone: 966 2 644-7713 Mobile : 05 875-2915 (Mansoor Ali) Fax: 966 2 644-2672 Ext. 111 Email: saqc@annokhbah.com

Association for Quality & Participation is conducting its Annual Conference in New Orleans on February 24 26, 2003. For more information, please visit the following link: http://www.aqp.org/conference/index.shtml FREE Transition Guidance : Quality Press provides the following information on the ISO 9000:2000 standards free of charge at : http://qualitypress.asq.org/iso9000/

25th

O U R D E E P E S T A P P R E C I A T I O N T O S A U D I G E R M A N H O S P I T A L S G R O U P F O R T H E I R C O N T I N U E D S U P P O R T
SAQC (WR) takes this opportunity to convey its deepest appreciation to the Saudi German Hospital Group for their continued support and cooperation. The hosting and the dinner of the 2nd Technical Meeting was sponsored by the Saudi German Hospital. SGH Group has the privilege of being the 1st Member of the SAQC Corporate Membership program. We appreciate the strong commitment of Engr. Sobhi Batterjee towards the Society and his leadership which contributed to the success of the Society. We also encourage other companies to subscribe to our Corporate Membership Program which will enable us to provide more value-add products & services to our community.

YOUR EVALUATIONS AND OUR COMMITMENT TO C O N T I N U O S LY I M P R O V E

S A Q C T e c h n ic a l M e e t in g E v a lu a tio n
E R P : T h e W a y F o r w a r d - 2 8 P a r t ic ip a n ts
D a te : 3 0 /0 9 /0 2 V en u e : IP A S p e a k e r : P e te r P o le t P h il T a p p e r

20 15 10
25% 46% 32 % 43 %

64% 54% 46% 36%

20
57%

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43%

57%

10
21%

36% 21%

5 0

18%

14%

18%

5
4% 0% 0%

4%

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F air

P oor

E x c e lle n t

G ood

F a ir

P oor

P. Polet

O riginality / Uniqueness of Subject matter & M ethodology

H o w r e le va n t is t h is in fo r m a t io n t o y o u r d a il y w o r k ?

Speaker's K nowledge of the Subject Delivery and O rganization of P resentation Q uality of Visuals used by the Speaker

P. Tapper

R a t e th e va lu e y o u r e c e ive d fr o m th is p r e se n ta t io n ? H o w w e ll d id t h e p r e se n t a t io n m e e t y o u r e x p e c ta t i o n ?

20 15 10 5 0
32%

64%

50%

61% 54%

20 15

64% 46% 40% 36% 32%

46%

21% 18% 14% 14%14% 8% 8% 0%

10 5

8% 0%

4%

0%

0%

0%

Excellent

Good

Fair

Poor

Excellent

Good

Fair

Poor

Originality / Uniqueness of Subject matter & Methodology Speaker's Knowledge of the Subject Delivery and Organization of Presentation Quality of Visuals used by the Speaker

How will you rate the Location of the Meeting How will you rate the reception of this Meeting How will you rate the overall organization of this Meeting