JOB RESPONSIBILITIES SECTION ONE: JOB OUTLINE Job Title: Department: Assistant Human Resources Manager Human Resources

Division: Job Code: Job Level: 4 Human Resources AHRM Reports Directly To: Reports Functionally To: Director of Human Resources Director of Human Resources Supervises: HR Coordinator, PRO, Canteen, Housing and Transport Supervisors Other Relationships: Coordinates functions and activities with other department heads Interacts with individuals outside the hotel including, but not limited to, employee benefits representatives, attorneys, applicants, government officials, competitors and other members of the local community. Job Summary/Purpose: Under the general guidelines and supervision of the Director of Human Resources or his delegate and within the hotels policies and procedures, responsible for carrying out all transactions related to Employee accommodation, transport and visa issues required to support the team members life cycle with the Human Resources Department. Assists in Human Resource Processes and Administration. Key Areas: Visas and Government Licenses Supervision Employee Accommodation Supervision Employee Restaurant Supervision Employee Transport Supervision HR Process and Administration Prepared by: Updated by: Approved by: Approved by: Date: Date:

SECTION TWO: KEY AREAS Job Title: Assistant Human Resources Manager RESPONSIBILITIES
1.

ACTIVITIES Responsible for supervising visa related issues Supervises accommodation related issues Supervises staff transportation related issues Compliance with relevant legal policy requirements. Manages the relationship between 3rd party suppliers and government e.g. trade license and immigration/amortization matters Responsible for supervising PRO in terms of employment and residence visa requirements Assists and create special projects to maintain retention Ensures a smooth and trouble-free arrival of new hires Cultivates a good relationship amongst employees. Maintain confidentiality on matters concerning the Department

Visa, Accommodation and Transportation Supervision

2.

HR Process and Administration

Assists in ensuring all policies and procedures are in line with current legislation and keeps abreast of current trend and practices in the personnel field. Assists with the dissemination of information affecting employeremployee relation, employee activities and Hotel policies and programmes. Contributes to the development of the departments goals, business plan and budget. Assists in the maintenance and review of personnel policies, procedures and practices, updating and / or recommending improvements as appropriate. Assists in the preparation of periodic reports for managements use in accordance with Corporate and government requirements.

Maintains and updates manual and computerised employee records, legal documents, policies and procedures and other personnel matters. Coordinates the annual review and update of all job descriptions within each department. Coordinates the annual review and update of the HR departments standards of performance manual. Coordinates the publication of the Employee Newsletter and other information materials. Ensure input into the orientation and induction of new staff including training in techniques of safe manual handling and identification and prompt reporting of health and safety risks Ensure staff of the establishment are aware of their rights and responsibilities as well as the Hotels rights and responsibilities Maintain accurate records of safety audits, analysing health and safety deficits in the environment and take necessary action to overcome problems and prevent and control risks Ensure procedures are in place within the establishment for the investigation and reporting of health and safety issues

3. Customer Service

Demonstrate service attributes in accordance with industry expectations and company standards including: o Being attentive to Guests o Accurately and promptly fulfilling Guests requests o Anticipate Guests needs o Maintain a high level of knowledge which affects the Guest experience o Demonstrating a service attitude o Taking appropriate action to resolve guest complaints Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

4. Health, Safety and Security

Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety Familiarise yourself with emergency and evacuation procedures Ensure all security incidents and accidents are always logged in a timely manner and brought to the attention of the Department Manager. Comply with the Companys Corporate Code of Conduct Familiarise yourself with the Millennium & Copthorne Hotels values and model behaviours Perform tasks as directed by the Manager in pursuit of the achievement of business goals

5. General

The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guests needs is required by all employees. I confirm that I have read and agreed to this Job Description explaining the main duties of my job. Employee Name: _______________________________ (Please Print) Date: _____________________

Signed by employee: ____________________________

Date: _____________________

Department/Section Head: ________________________

Date: _____________________

SECTION THREE: POSITION PROFILE Job Title: Assistant Human Resources Manager CHARACTERISTICS REQUIRED LANGUAGES QUALIFICATIONS / TRAINING ESSENTIAL DESIRABLE

English written and spoken Tertiary education

Local dialects

Hotel professional training

WORK EXPERIENCE Minimum 2 years experience in the same or similar role of a 5 star Hotel property With pre-opening experience

DISPOSITION Leadership; Relationships; Character; Potential

Good leadership skills Able to work under pressure Good interpersonal skills Able to coach and train