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ISO 9000 Introduction and support package: Guidance on some of the frequently used words found in the ISO 9000 family of standards
This document supersedes ISO/TC176/SC1/WG1N 301 R2
1. Introduction
Great care has been taken during the development of ISO 9001 and ISO 9004 to use the correct English words to describe the concepts involved, to assist text writers in consistent references to the concepts and to assist in their readability and translation. The objective is to achieve consistency of language throughout the documents to reduce confusion, in support of the technical vocabulary found in ISO 9000:2005. ISO 9000:2005, Quality management systems - Fundamentals and Vocabulary The table below provides the selected dictionary meanings for common words, which should be applied when writing, translating or using the standards.
Word accordance noun ISO 9001:2008 (Clauses 7 and 8) ISO 9004:2009 (Clauses 7 and 8) activity noun ISO 9001:2008 (Clause 0.2) ISO 9004:2009 (Clauses 1, 4, 6 and 9) adequacy noun ISO 9001:2008 (Clauses 4, 5 and 7) ISO 9004:2009 (Clause 8)
Word adjustment ISO 9001:2008 (Clause 7) NOT USED IN ISO 9004:2009 analysis ISO 9001:2008 (Clause 8) ISO 9004:2009 (Clauses 7 and 8) appropriate ISO 9001:2008 (Clauses 5, 6, 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 8 and A.5) applicable ISO 9001:2008 (Clauses 0.1, 0.3, 1, 4, 6, 7 and 8) ISO 9004:2009 (Clauses 1, 6, 8 and A.6) assess ISO 9001:2008 (Clauses 0.1, 5 and 7) ISO 9004:2009 (Clauses 4, 5, 6, 8, 9 and A.4) authority ISO 9001:2008 (Clauses 5 and 8) ISO 9004:2009 (Clause 7) available ISO 9001:2008 (Clause 4) ISO 9004:2009 (Clauses 5, 6, 7, 8 and 9) awareness ISO 9001:2008 (Clauses 5 and 6) ISO 9004:2009 (Clause 8) calibration ISO 9001:2008 (Clause 7) NOT USED IN ISO 9004:2009 noun
noun
verb
noun
noun
noun
Meaning ISO/IEC Directives Part 2 Annex G - be able to - there is a possibility of - it is possible to ISO/IEC Directives Part 2 Annex G - be unable to - there is no possibility of - it is not possible to state of being dedicated to a cause or policy
cannot
verb
commitment ISO 9001:2008 (Clauses 5 and 7) ISO 9004:2009 (Clauses 5 and 9) communication ISO 9001:2008 (Clauses 5, 6 and 7) ISO 9004:2009 (Clauses 5, 6, 8 and A.6) complaint ISO 9001:2008 (Clauses 7 and 8) NOT USED IN ISO 9004:2009 comply ISO 9001:2008 (Clause 5) NOT USED IN ISO 9004:2009 confirm ISO 9001:2008 (Clause 7) NOT USED IN ISO 9004:2009 conform ISO 9001:2008 (Clauses 4, 7 and 8) NOT USED IN ISO 9004:2009 consistent ISO 9001:2008 (Clauses 5 and 7) ISO 9004:2009 (Clauses 6, 7, 8, A.2 and A.6) consistently ISO 9001:2008 (Clause 1) ISO 9004:2009 (Clauses 4 and 9)
noun
noun
noun
verb
verb
verb
- (item) meet specified requirements - to act in accordance with prevailing standards or customs
adverb
Word control ISO 9001:2008 (Clauses 0.2, 4, 7 and 8) ISO 9004:2009 (Clause 8) control ISO 9001:2008 (Clauses 4, 7 and 8) ISO 9004:2009 (Clause 7) data ISO 9001:2008 (Clauses 7 and 8) ISO 9004:2009 (Clauses 4, 6, 8 and 9) define ISO 9001:2008 (Clauses 4, 5, 7 and 8) ISO 9004:2009 (Clauses 5, 6, 7, 8 and 9) demonstrate ISO 9001:2008 (Clauses 1, 7 and 8) ISO 9004:2009 (Clause 9) deploy NOT USED IN 9001:2008 ISO 9004:2009 (Clauses 4, 5 and A.2) deployment NOT USED IN 9001:2008 ISO 9004:2009 (Clause 5) determine ISO 9001:2008 (Clauses 4, 5, 6, 7 and 8) ISO 9004:2009 (Clauses 5, 6, 7, 8, A.1 and A.2) distribution ISO 9001:2008 (Clause 4) ISO 9004:2009 (Clause 5 and 6) noun
Meaning
verb
noun
verb
verb
verb
noun
implementation
verb
noun
Word disposition ISO 9001:2008 (Clause 4) NOT USED IN DIS 9004 documentation ISO 9001:2008 (Clause 4) NOT USED IN DIS 9004 enhance ISO 9001:2008 (Clauses 1 and 6) ISO 9004:2009 (Clauses 6, 8 and 9) ensure ISO 9001:2008 (Clauses 4, 5, 6, 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8 and 9) essential ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clauses 6, 8 and 9) establish ISO 9001:2008 (Clauses 0.2, 0.4, 4, 5, 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9, A.1 and A.5) evaluate ISO 9001:2008 (Clauses 7 and 8) ISO 9004:2009 (Clause 5 and 6) exclusion ISO 9001:2008 (Clauses 1 and 4) NOT USED IN DIS 9004 expectation NOT USED IN 9001:2008 ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9 and A.2) noun
noun
See Note 2 to ISO 9000:2005 clause 3.7.2 A set of documents, for example specifications and records, is frequently called documentation
verb
verb
make certain of
verb
set up
verb
synonym: assess
noun
noun
- belief about (or mental picture of) the future - wishing with confidence of fulfilment
Word experience ISO 9001:2008 (Clause 6) ISO 9004:2009 (Clauses 6, 8, 9 and Annex B) facilitate NOT USED IN 9001:2008 ISO 9004:2009 (Clauses 7 and 8) feedback ISO 9001:2008 (Clauses 5 and 7) ISO 9004:2009 (Clauses 5 and 8) focus ISO 9001:2008 (Clauses 0.3 and 5) ISO 9004:2009 (Clause 4) framework ISO 9001:2008 (Clause 5) ISO 9004:2009 (Clauses 4, A.2 and B.7) functional ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clauses 8, A.4, A.5 and Annex B) hardware ISO 9001:2008 (Clause 6) NOT USED IN DIS 9004 identify ISO 9001:2008 (Clauses 0.2 and 7) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, A.5 and A.6) identifiable ISO 9001:2008 (Clause 4) NOT USED IN DIS 9004 noun
verb
- make easy or easier - promote, help forward (an action, result, etc.)
noun
information given in response to a product, a persons performance of a task, etc., used as a basis for improvement centre of interest or activity
noun
noun
noun
verb
Word impartiality ISO 9001:2008 (Clause 8) NOT USED IN DIS 9004 implement ISO 9001:2008 (Clauses 0.2, 4, 5, 6, 7 and 8) ISO 9004:2009 (Clauses 6, 7, 8 and 9) improvement ISO 9001:2008 (Clauses 2, 3, 5 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9, A.2, A.5 and A.6 ) independent (noun: independence) ISO 9001:2008 (Clause 0.3) NOT USED IN DIS 9004 integrity ISO 9001:2008 (Clause 5) ISO 9004:2009 (Clauses 6 and 8) irrespective ISO 9001:2008 (Clause 5) NOT USED IN DIS 9004 justification ISO 9001:2008 (Clause 4) NOT USED IN DIS 9004 legible ISO 9001:2008 (Clause 4) NOT USED IN DIS 9004 liaison ISO 9001:2008 (Foreword) NOT USED IN DIS 9004 noun
verb
noun
action or process of making or becoming better See also continual improvement and quality improvement.
adjective - not connected with another; separate - not subject to anothers authority
noun
noun
noun
Word maintain verb ISO 9001:2008 (Clauses 4, 5, 6, 7 and 8) ISO 9004:2009 (Clauses 3, 4, 5, 6, 7, 8 and 9) maintenance noun ISO 9001:2008 (Clause 7) NOT USED IN DIS 9004 may verb
process or state of keeping (a system, service, building, machine, etc) in good order by checking or repairing it regularly
measurable ISO 9001:2008 (Clause 5) ISO 9004:2009 (Clause 8) measure ISO 9001:2008 (Clauses 0.2 and 4) ISO 9004:2009 (Clauses 4 and 8) methodology ISO 9001:2008 (Clause 0.2) ISO 9004:2009 (Clauses 8, 9 and A.5) monitor ISO 9001:2008 Clauses 0.2, 4 and 8) ISO 9004:2009 (Clauses 4, 5, 6 and 8) necessary ISO 9001:2008 (Clauses 0.2, 4, 6, 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8 and 9) need ISO 9001:2008 (Clauses 0.1, 0.2, 4, 6, 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9, A.2, A.3, A.4 and A.5)
ISO/IEC Directives Part 2 Annex G - is permitted - is allowed - is permissible adjective able to be measured
verb
ascertain size, amount, or performance of (something) by comparison with a standard unit or with an object of known size system of methods used in a particular field
noun
verb
observe and check over a period of time; maintain regular close observation over
noun
Word objective ISO 9001:2008 (Clauses 0.1, 0.3, 4, 5, 6, 7 and 8) ISO 9004:2009 (Clauses 3, 4, 5, 6, 7, 8, 9 and A.2) objective ISO 9001:2008 (Clause 0.2) NOT USED IN DIS 9004 obsolete ISO 9001:2008 (Clause 4) NOT USED IN DIS 9004 origin ISO 9001:2008 (Clauses 4 and 8) NOT USED IN DIS 9004 outsource NOT USED IN 9001:2008 ISO 9004:2009 (Clauses 6 and 7 [as adjective outsourced]) perception ISO 9001:2008 (Clauses 0.2 and 8) NOT USED IN DIS 9004 performance ISO 9001:2008 (Clauses 0.2, 0.3, 5, 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 8, 9, A.2, A.3 and A.5) periodic NOT USED IN 9001:2008 ISO 9004:2009 (Clause 8) physical ISO 9001:2008 (Clause 6) ISO 9004:2009 (Clause 6) noun
noun
verb
obtain goods or services from an outside supplier when considered as an alternative to carry out the associated process within the own organization
noun
noun
Word plan ISO 9001:2008 (Clauses 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9 and A.1) plan ISO 9001:2008 (Clauses 0.2, 5, 7 and 8) ISO 9004:2009 (Clauses 6, 7, 8 and 9) practicable ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clause 8) preservation ISO 9001:2008 (Clause 7) NOT USED IN DIS 9004 previous ISO 9001:2008 (Clauses 5, 7 and 8) NOT USED IN DIS 9004 process approach ISO 9001:2008 (Clause 0.2) ISO 9004:2009 (Clauses 4, 7 and 9 ) promote ISO 9001:2008 (Clause 0.2) ISO 9004:2009 (Clauses 4 and 6) property ISO 9001:2008 (Clause 7) NOT USED IN DIS 9004 protect ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clause 6) realization ISO 9001:2008 (Clause 1, 4, 7 and 8) ISO 9004:2009 (Clauses 6, 7 and 9) noun
Meaning scheme, programme or method worked out beforehand for the accomplishment of an objective
verb
adjective capable of being done with means at hand and circumstances as they are
noun
noun
systematic identification and management of the processes employed within an organization and particularly the interactions between such processes further the progress of, support or encourage
verb
noun
verb
noun
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Word recognize NOT USED IN 9001:2008 ISO 9004:2009 (Clauses 7, 9 and A.6) regulatory ISO 9001:2008 (Clauses 0.1, 1, 4 and 7) ISO 9004:2009 (Clauses 1, 4, 6, 7 and 8) relevant ISO 9001:2008 (Clauses 4, 5, 7 and 8) ISO 9004:2009 (Clause 5, 6, 8, A.2, A.3 and A.4) require ISO 9001:2008 (Clauses 0.2, 1, 4 and 7) ISO 9004:2009 (Clauses 4, 9 and A.5) resource ISO 9001:2008 (Clauses 0.2, 4, 5, 6 and 7) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9, A.2 and A.5) responsibility ISO 9001:2008 (Clauses 1, 4, 5 and 7) ISO 9004:2009 (Clauses 6 and 7) responsible ISO 9001:2008 (Clause 8) ISO 9004:2009 (Clauses 5, 6 and Annex B) retain ISO 9001:2008 (Clause 4) NOT USED IN DIS 9004 retrievable ISO 9001:2008 (Clause 4) NOT USED IN DIS 9004 verb
Meaning - be fully aware of - perceive or show acceptance of the validity or reality of something
adjective required, permitted or enacted by a rule or directive passed by an authority See also statutory
verb
noun
noun
task which a person or organization is required to do or control as part of a job, role or legal obligation
adjective having an obligation to do something or having control over or care for someone
verb
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Word safeguard ISO 9001:2008 (Clause 7) NOT USED IN DIS 9004 scope ISO 9001:2008 (Clauses 1, 4 and 8) ISO 9004:2009 (Clauses 1, 8 and A.5) sequence ISO 9001:2008 (Clause 4) ISO/DIC 90004 (Clauses 5, 7 and Annex B) shall verb
noun
extent of the area or subject matter that something deals with or to which it is relevant
noun
a particular order in which related events, movements, etc, follow each other
verb
shall not
verb
should
verb
should not
verb
skill ISO 9001:2008 (Clause 6) ISO 9004:2009 (Clauses 6 and 9) software ISO 9001:2008 (Clauses 6 and 7) NOT USED IN DIS 9004 specific ISO 9001:2008 (Clauses 0.4 and 7) ISO 9004:2009 (Clauses 7, 8, 9 and Annex B)
noun
ISO/IEC Directives Part 2 Annex G - is to - is required to - it is required that - has to - only is permitted - it is necessary ISO/IEC Directives Part 2 Annex G - is not allowed [permitted] [acceptable] [permissible] - is required to be not - is required that be not - is not to be ISO/IEC Directives Part 2 Annex G - it is recommended that - ought to ISO/IEC Directives Part 2 Annex G - it is not recommended that - ought not to ability to do something well
noun
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Word specify ISO 9001:2008 (Clause 7) NOT USED IN DIS 9004 statutory ISO 9001:2008 (Clauses 0.1, 1, 4 and 7) ISO 9004:2009 (Clauses 4, 6, 7 and 8) strategy NOT USED IN 9001:2008 ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9, A.2 and A.3) suitability ISO 9001:2008 (Clauses 5, 7 and 8) ISO 9004:2009 (Clauses 6 and 8) suitable ISO 9001:2008 (Clause 7, 8) ISO 9004:2009 (Clauses 6, 7 and A.5) supply ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clause 5) systematic ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clauses 5 and 8) training ISO 9001:2008 (Clause 6) ISO 9004:2009 (Clause 6) unambiguous ISO 9001:2008 (Clause 7) NOT USED IN DIS 9004 utilities ISO 9001:2008 (Clause 6) NOT USED IN DIS 9004 verb
adjective required, permitted or enacted by a written law passed by a body having the power to make laws See also regulatory noun systematic plan of action to achieve an aim
noun
verb
noun
act of developing a particular skill or type of behaviour through demonstration, instruction and practice
noun
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Word validate ISO 9001:2008 (Clause 7) NOT USED IN DIS 9004 validity ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clause 8) verify ISO 9001:2008 (Clauses 7 and 8) NOT USED IN DIS 9004 workspace ISO 9001:2008 (Clause 6) NOT USED IN DIS 9004 verb
Meaning carry out validation See ISO 9000:2005 clause 3.8.5 noun conformity to fact, accuracy or precision
verb
noun
Updated document based on comments of ISO/TC176/SC1/WG1 N 301 R2, post Tokyo meeting.
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