customer success story MultiVOIP

Alliant Resources, head-

JCSCo quartered in Atlanta Georgia, success-

fully curtailed inter-office telephone

costs for Joseph C. Sansone Company

Alliant Resources Cuts JCSCo Telephone Costs by 30%!
(JCSCo) by implementing a Voice over
The Challenge
IP network. Utilizing the Multi-Tech
JCSCo was faced with high telecommunication expenses, with all of their inter-office
communication, that were affecting their bottom line profitability. They turned to MultiVOIP gateway solution, Alliant
Alliant Resources for help. “It was only natural to accept Alliant’s recommendation
Resources has satisfied JCSCo’s expec-
about the Multi-Tech MultiVOIP solution, as they had in the past clearly demonstrated
their telecom expertise,” stated Tony Sharpe, head of JCSCo’s rapidly growing tations by reducing their total long
IT department.
distance bill by as much as

Alliant, a Multi-Tech Optimum Reseller partner, represents a new 30%.

breed of high-tech reseller; part interconnect, part networking
system integrator, part telephone/Internet/Intranet service
company and a complete voice/data business solution provider. JCSCo is a nationally
“We had an open business relationship with JCSCo with prior
projects. Therefore, when they came to us for help in reducing their
recognized industry leader
office-to-office telecommunications costs we quickly recommended in the field of business
Multi-Tech’s Voice over IP solution,” explains Michael Kirchhoff, Senior
IT Engineer at Alliant. “Because they were eventually going to replace their tax saving solutions.
corporate PBX in St. Louis, they did not want to invest in a proprietary IP-based PBX
In business for more than
solution. Therefore, Multi-Tech’s affordable MultiVOIP gateway made perfect sense.”
thirty years, they work with
The Multi-Tech Solution more than 15,000 diversified clients
With MultiVOIP, JCSCo can eliminate their recurring long distance charges by bridging
and have achieved client tax savings
their existing voice network to their data network. MultiVOIP is a point-to-point
solution (one is required at each location) that merges voice/fax from traditional of more than $1 billion. With head-
telephones onto the IP data network. It then utilizes another MultiVOIP gateway at
the remote end to separate the voice/fax from the data network and sends it back to
quarters in St. Louis, MO, they employ
the receiving phone. a staff of almost 100, with branch

Alliant implemented the Multi-Tech Voice over IP solution using two 2-port MultiVOIP offices in Atlanta and Boston.
gateways at the remote Atlanta and Boston offices and a 4-port MultiVOIP gateway in

“
St. Louis. They utilized the existing T1 WAN infrastructure between offices to route the
voice traffic along with their current data traffic, thereby doubling the efficiency of the
The voice quality is
pipe without adding any additional costs.
excellent and we could
not be happier....
“
-Tony Sharpe, JCSCo
Implementation
In a matter of three weeks, from the initial purchase order, everything was up
Alliant Resources, Inc.,
and running smoothly. Alliant deployed the solution in the Atlanta and Boston a Multi-Tech Optimum Reseller, was
branch offices first, by installing 2-port E&M trunk cards in the Samsung DCSC key
telephone systems in each office. The MultiVOIP gateway connects directly to the founded in 1996 by Michael Kirchhoff
key telephone system. Then the corporate office in St. Louis was brought online
in Lawrenceville, GA
via a 4-port SLC card interfaced to the JCSCo InterTEL Axxess PBX. Again, the
MultiVOIP gateway connects directly to the PBX utilizing an FXO connection. a northeast suburb of

Atlanta, to provide
Feature keys were programmed on the respective telephone systems, which allowed
direct access to the MultiVOIP gateways. This speeds up dialing patterns and allows telecommunication
staff to recognize internal VoIP office-to-office calls. Each city is able to dial the
and computer networking integration
operator/reception group, the company automated-attendant voicemail and access
the trunk group of local lines in the distant city by simply dialing “9”. services to small - medium sized

“Multi-Tech’s technical support was excellent in supporting us with all aspects companies. Alliant is, quite simply, a
of deployment,” states Kirchhoff. “The most challenging issues were opening the
necessary creature of today’s highly
appropriate router ports on the deployed cities to handle the packetized voice traffic
on the IP network.” convergent times. The IT professionals

at Alliant Resources are committed

The Results
to providing excellent service, quality
JCSCo expects to realize their nominal initial investment in equipment in four to six
months. Beyond that, they will simply be adding to their bottom line profitability. products and valuable solution

resources that help companies achieve

“This whole voice-over-IP project came off exactly like Alliant promised and clearly
in a speedy deployment,” claims Sharpe. “The voice quality is excellent and we their corporate goals.
could not be happier with our decision in selecting Multi-Tech and Alliant.”
For more information contact:
Alliant Resources, Inc.,
1182 Oakhurst Trail, Suite 101,
Lawrenceville, Georgia 30043.
MultiVOIP Gateway
Telephone: 877-441-3939 or 770-441-9999
· Routes intra-office calling over the data FAX: 770-441-2727 or
network instead of the PSTN E-mail: sales@alliantresources.com
Web: www.alliantresources.com
· Flexible 1-, 2-, 4-, 8 and 24-port solution

· Award-winning, PSTN voice quality

· Direct connections to traditional phones,

faxes or PBX systems

· No additional hardware needed

World Headquarters
Tel: (763)-785-3500 or (800) 328-9717
www.multitech.com

6/02 Copyright © 2002 by Multi-Tech Systems, Inc. All right reserved.