Hyderabad Institute of Technology and Management Gowdavelli

ADVANCED ENGLISH COMMUNICATION SKILLS LABORATORY

Syllabus for B. Tech. & B. Pharm. III Year ECE, CSE, IT, ME, CE & B. Pharm.

The following course contents are prescribed for the Advanced Communication Skills Laboratory: Experiment 1: Functional

English starting a conversation responding appropriately and relevantly using the right body language role play in different situations
Experiment 2:

Vocabulary Building synonyms and antonyms,

word roots, one-word substitutes, prefixes and suffixes, study of word origin, idioms and phrases.
Experiment 3: Group Discussion dynamics of group discussion,

intervention, summarizing, modulation of voice, body language, relevance, fluency and coherence.
Experiment 4: Interview

Skills concept and process, preinterview planning, opening strategies, answering strategies, interview through tele and videoconferencing.
Experiment 5:

Resume

Writing structure and presentation, planning, defining and career objective, projecting ones strengths and skill-sets, summary, formats and styles, letter-writing.
Experiment 6:

Reading

Comprehension reading for facts, guessing meanings from context, scanning, skimming, inferring meaning, and critical reading.
Experiment 7:

Technical Report Writing types of formats and

styles, subject matter organization, clarity, coherence and style, planning, data collection, tools, analysis.
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Experiment 1 Functional English

Functional English Grammar provides functional description of English grammar, i.e. as a communicative resource. Functional skills help young people to take a more active and responsible role in their communities, to be more alert and responsive to changes in technology, to communicate effectively and be literate in the broadest sense. Role of Body Language Up to 93 % of communication is non-verbal, which includes tone of voice, eye movement, posture, hand gestures, facial expressions and more. The pressure of body language can especially be felt in emotional situations. Body language usually prevails over words. Examples

Hands on knees indicates readiness. Hands on hips indicates impatience. Lock your hands behind your back indicates self-control. Locked hands behind head states confidence. Sitting with a leg over the arm of the chair suggests indifference. Legs and feet pointed in a particular direction the direction where more interest is felt Crossed arms indicates submissiveness

Few tips to improve on your body language 1. Dont cross your arms or legs as it might make you seem defensive or guarded, keep your arms and legs open. 2. Have eye contact, but dont stare If you are addressing a gathering give them all some eye contact to create a better connection, keeping too much eye-contact might creep people out. Giving no eye-contact might make you seem insecure. 3. Dont be afraid to take up some space Taking up space by for example sitting or standing with your legs apart a bit signals self-confidence and that you are comfortable. 4. Relax your shoulders When you feel tense its easily seen in your shoulders. They might move up and forward a bit. Try to relax. Try to loosen up by shaking the shoulders a bit and move them back slightly. 5. Nod when they are talking nod once in a while to signal that you are listening. But dont overdo it and peck like Woody Woodpecker. 6. Dont slouch; sit up straight in a relaxed way, not in a too tense manner. 7. Lean, but not too much If you want to show that you are interested in what someone is saying, lean towards the person talking. If you want to show that youre confident in yourself and relaxed lean back a bit. But dont lean in too much or you might seem needy and desperate for some approval or lean back too much or you might seem arrogant and distant.

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8. Smile and laugh lighten up, dont take yourself too seriously. Relax a bit, smile and laugh when someone says something funny. People will be a lot more inclined to listen to you if you seem to be a positive person. But dont be the first to laugh at your own jokes, it makes you seem nervous and needy. 9. Dont touch your face it might make you seem nervous and can be distracting for the listeners or the people in the conversation. 10. Keep your head up Dont keep your eyes on the ground, it might make you seem insecure and a bit lost. Keep your head up straight and your eyes towards the horizon. 11. Slow down a bit Walking slower not only makes you seem calmer and confident, it will also make you feel less stressed. If someone addresses you, dont snap youre neck in their direction, turn it a bit more slowly instead. 12. Dont fidget try to avoid shaking your leg or tapping your fingers against the table rapidly. Youll seem nervous and fidgeting can be distracting. Try to relax, slow down and focus your movements. 13. Use your hands more confidently instead of fidgeting with your hands and scratching your face use them to communicate what you are trying to say. Use your hands to describe something or to add weight to a point you are trying to make. 14. Dont stand too close dont move too close to people while you talk. Let people have their personal space, dont invade it. 15. Keep a good attitude last but not least, keep a positive, open and relaxed attitude. How you feel will come through in your body language and can make a major difference. Exercises Fill in the blanks in the following conversation with suitable words/phrases from the box given below a) At the Bookshop Customer Shop Assistant Customer Shop Assistant Customer Shop Assistant Customer Shop Assistant Customer Shop Assistant Customer Shop Assistant 99319222.doc : : : : : : : : : : : : Do you have the Raymond Murphy Series of English Grammar books? Yes, ____________. __________ you give me a copy each of all three levels? Oh! Im afraid we dont have a copy of the Advanced level right now. Give me Books 1 and 2 at least. __________ can I get Book 3? It may take a weeks time. _______ many copies each did you say Sir? Only one each. Would you like to see the Vocabulary Series, Sir? They are in great demand, of late. Can I ___________ at them? Sure, Sir. Here they are. Well, I ll take a ___________also. Please pack them. By the way, are you giving me a discount? _________ discount except on bulk orders, Sir. 3

Customer Shop Assistant Customer Shop Assistant

: : : :

Where do I make the__________ ? Over there _______ the cash counter, Sir. Thank you. Youre most welcome. Please come back after a week for the Advanced Grammar book. Ill keep a copy for you

Set of these; could; we do; When; No; at; have a look; How; payment;

b) At the Tourist Enquiry Travel Agent Tourist Travel Agent Tourist Travel Agent Tourist Travel Agent Tourist Travel Agent : : : : : : : : : Good evening!____________________ , Sir? Good evening! Are you the travel agent here? Yes, __________ What can I do for you? ________________________ suggest the important places for sightseeing here, and the best mode of transport? _______________ , Sir. How long are you going to stay here? For three days. But we want to finish all the sightseeing in two days. Thats fine. One day will be enough for local sightseeing, and the next day for the nearby places on the outskirts of the city. I __________ you book a taxi for two full days. Thats a good idea. You could start at 8 o clock tomorrow after breakfast. You could first visit Balaji Temple, then go to Public Gardens, Charminar, Salarjung Museum, Golconda Fort, NTR Garden, Ocean Park and finally, to Lumbini Park. And the__________ ? Next day, you cold see Ramoji Film City, Mount Opera, and Shilparamam. Are there any good restaurants on the way? Yes,__________. Our driver will take you to the best ones. Hell also take you to the shopping centres in the city. You could do your shopping too! Thank you very much. What about the fare? Rs. 1000/- for two days. Please book the taxi for tomorrow and the day after. I will, Sir. Just fill up these details, please, and pay the advance. Sure _________________ _____________ , Sir.

Tourist Travel Agent Tourist Travel Agent Tourist Travel Agent Tourist Travel Agent Tourist Travel Agent

: : : : : : : : : :

My pleasure; Could you please; Thank you!; Certainly; May I help you; suggest; there are; I am; next day;

c) At the Bank 99319222.doc 4

Mr. Rao Bank employee Mr. Rao Bank employee Mr. Rao Bank employee Mr. Rao Bank employee Mr. Rao Bank employee Mr. Rao Bank employee Mr. Rao Bank employee

: ___________, Sir. I would like to open an account in your bank. : ___________, please be seated. Here is the form. Kindly affix two photographs and enclose a photocopy of your ration care. : Here is the form. I have filled it up. : But Sir, we need someone who has an account in this bank to __________ you to us. : Yes, I am aware of the rule. This is Mr. Murthy my neighbour who is willing to fulfil the________________. : Oh! Hello Murthy. Good to see you. Mr. Rao, would you like to open a savings account or a current account? : A savings account, please. : Please pay one thousand rupee at counter number_________ . : Okay, when will I get my pass book and cheque book? : You may collect them tomorrow. : Is there anything else that I __________ know? : Not really, except that you should maintain a minimum balance of one thousand rupees and also operate the account regularly. : Certainly. ____________ very much. : Youre most____________.

Formality; Excuse me; Thank you; Sure; welcome; ought to; introduce; three;

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