THE VALUE OF PARTNERING WITH US

When You Select A Partner For Corporate Learning???

What Factors Should Drive Your Decision?
1. What is the value of their content? Is it from a credible source? 2. Can they address our specific needs through flexible, scalable solutions? 3. Will their solution engage and influence our managers and leaders? Veloxian International is the one corporate learning partner that has it alloutstanding trusted content, flexible and customizable solutions, and an active and influential community of learners and practitioners. Choosing the world leader in leadership development simply makes sense.

Why Choose Veloxian International?

Quality
Premier content provided by trusted, renowned experts An engaged, committed group of learners and practitioners

Scale
Flexible solutions customized to address your biggest challenges

A comprehensive array of content types, including case studies, simulations, audio, video, e-learning courses, virtual programs, books, and much more

The Right Experience For The Right Outcome

Engaging With Us
CREATING THE RIGHT BLEND OF CONTENT, SERVICES, AND TECHNOLOGY DELIVERY. To help our
clients reach their goals, we create blended learning programs that combine the depth and breadth of our technology-based learning content with the power of personal interaction. This approach creates high interest and personal accountability among learners and allows companies to leverage their investment in leadership development.

Tell Us Your Priorities.

Veloxian International has developed solutions that help companies address fundamental business issues. Typical client engagements focus on the following themes:
Build your skills To increase the reach and scale of leadership development, we work with you to: Target key skills and competencies Integrate learning programs into your culture and workplace values Build your Business To drive the execution of a key initiative across multiple levels, we work with you to: Target vital populations and skill sets Address key business challenges Drive action and results with strategically focused programs we work with you to: Build your pipeline To develop the next generation of leaders,

Accelerate the development of emerging and highpotential leaders Build effectiveness at critical stages of management

Support newly promoted leaders and leaders in pivotal periods of transition

The Advantages of Working with a Leader

Achieve success with our Complete Learning Solutions Design, Implementation Support, and Blended Delivery Veloxian International Corporate Learning Solutions adds significant value to your organizations leadership development capabilities through a collaborative approach that produces personalized, flexible learning solutions. Our Corporate Learning Services team has worked with hundreds of firms around the globe to gather, interpret, and synthesize requirements to create the ideal solution for each client. Solution Design Drawing on our deep well of premier content and worldwide network of experts, we deliver groundbreaking ideas, best management practices, and relevant learning programs to help companies succeed. Our team of learning experts will work with your key stakeholders to create all-new learning solutions or to add new content to an existing program. Implementation Support The Learning Solutions implementation experts will execute a quick start to rapidly supply all documentation and technical deliverables. With a marketing plan, follow-up sessions, and feedback measurement, our implementation team provides complete support to ensure the best blend of flexible learning solutions that produce results.
Blended Delivery

Our Learning Services team includes facilitators and subject-matter experts who bring the best resources from our research publications for practical application within your organization. We offer train-the-trainer sessions for your own instructors and help turn your leaders into teachers.
Hosting Services

The easiest way to get started Reduce management headaches, eliminate unnecessary costs, ensure results. Veloxian Hosting Services deliver our premier learning solutions anywhere on the Internet. Our fullfeatured LMS solutions are hosted at a secure site and can be customized to your needs. We also handle all site administration, monitoring, and reporting.

Veloxian International Learning Solutions Catalogue

Blended Learning Programs

Our blended learning programs consist of in-class training sessions, telephonic group coaching sessions, and access to Veloxian Internationals custom web portal for online learning. Manager fundamentals Program This program is designed to help current and/or aspiring managers to optimize employee performance. The focus is on the basics of people management, including recruiting and retaining best-in-class talent, fostering communication, and managing performance.
Includes: 6 half-day seminars; 6 coaching sessions; 12-month access to e-learning Seminar 1 -Essentials of People Management; Recommended E-Learning Coaching session (1) Seminar 2 -Recruiting and Retaining your Team; Recommended E-Learning Coaching session (2) Seminar 3 -Employee Engagement; Recommended E-Learning Coaching session (3) Seminar 4 -Fostering Workplace Communication; Recommended E-Learning Coaching session (4) Seminar 5 -Developing Employees; Recommended E-Learning Coaching session (5) Seminar 6 -Performance Management; Recommended E-Learning Closing coaching session (6) Objectives Examine the essential components of people management Explore recruiting and retention methods Practice communication and engagement strategies Discover the links between performance management and organizational success Applications in the Workplace Recruit and retain best-in-class talent Foster an engaging environment Role model effective performance management processes

Manager as Leader Program This program will help managers understand the various approaches to leading others with confidence and authority. The focus is on learning both theoretical models and practical skills so that participants are better prepared to understand the effects of their decisions on those they lead.
Includes: 8 half-day seminars; 6 coaching sessions; 12-month access to e-learning Seminar 1 Insights or Myers-Briggs Assessment and

Seminar 2 Leadership Foundations; Recommended E-Learning Coaching session (1) Seminar 3 -Constructive Feedback; Recommended E-Learning Coaching session (2) Seminar 4 -Conflict Management; Recommended E-Learning Coaching session (3) Seminar 5 -Common Problems, Innovative Solutions; Recommended E-Learning Coaching session (4) Seminar 6 Conflict Resolution; Recommended E-Learning Seminar 7 -Coaching Skills; Recommended E-Learning Coaching session (5) Seminar 8 -Strategic Management and Accountability; Recommended E-Learning Closing coaching session (6) Objectives Examine theoretical models of leadership Practice constructive feedback Explore conflict management and resolution techniques Identify a variety of coaching styles Examine the links between strategic management and accountability Applications in the Workplace Adopt leadership style to varying workplace circumstances Develop a team environment that fosters cooperation and excellence Role model coaching in your organization

Change Management Program This program will help managers and employees to deal effectively with changes in the workplace while supporting people as they overcome their resistance to change. It will also demonstrate the principles of clear communication throughout the change process.
Includes:6 half-day seminars; 6-month access to online learning Seminar 1 - Fundamentals of Change; Recommended E-Learning Seminar 2 - Stakeholder Analysis; Recommended E-Learning Seminar 3 - Fostering Workplace Communication; Recommended E-Learning Seminar 4 - Employee Engagement; Recommended E-Learning Seminar 5 - Managing Resistance; Recommended E-Learning Seminar 6 - Developing Resilience; Recommended E-Learning Objectives . Create a vision and understand the basis for change . Examine different communication styles to help overcome resistance . Recognize barriers to change and strategies to overcome them . Explore strategies to motivate, persuade, and inspire employees Applications in the Workplace . Create strategies to manage the transformation of people through change . Develop skills to motivate and empower people through change . Build abilities to lead change successfully . Implement techniques to manage the impact of change and peoples response to it.

Fundamentals of Excellence Programme Fundamental of Excellence is a suite designed to develop the management and leadership competencies of team leaders and assistant managers. It focuses on the development of effective people skills, and essential management functions. The modules are all interlinked and will give an overall awareness of the role of an effective leader and the methods that

can be used for application of these skills in the workplace. The suite comprises of many activities giving a workshop feel to the programme. Short lectures will be used to introduce theories, links and examples. This method of delivery has been chosen to encourage application to the workplace as much as possible. Personal Skills
Effective Leadership Leading Transformational Change Motivation Time Management - Managing Oneself Better! Teams - Working Together Yet Differently Professional Skills Modern Management Practices Managing Upward Delegation A recipe for growth Effective Feedback Conflict Management Profit center planning and operations Problem Solving & Decision Making Building Coalitions and Effective Leader Communication Excellence in Customer Service Professional selling techniques

Life Skills

The Positive Persona Stress Management Skills Effectiveness Training Time Management Skills Interpersonal Skills Assertive Skills

Train the Trainer Training leaders is essential, but training has to be an ongoing process. You need to train the trainer to ensure the long-term effectiveness of your organisation's management team. Veloxian can facilitate management excellence through training needs analysis and trainthe-trainer programs to maximize the return on your training budget while building an effective management team as well as to give your internal trainers the tools they need to help you instill your vision and mission into your management team -- today, tomorrow, and into the future. Assimilating a combination of traditional "Guru - Shishya" techniques to modern day management "Buddy" programs, Veloxian facilitates your organisation to cash in on the vastly untapped potential of your most valuable resource. The Certified Trainer

(A Six-Day certification program) This six-day workshop is for the trainer, subject matter expert or instructor who develops and/or presents training programs. The content and methods are appropriate for classroom instruction as well as on-the-Job training and is suited to training employees and customers. When we come on site, we customize our workshops in two ways. First, we customize the workshop content to meet your instructional objectives. Second, we customize the examples in the exercises to make them specific to the services you provide. Learning Outcomes:
The first phase aimed to explore some fundamental elements of training and its intercultural dimension and to recognize different approaches and values in training through: Understanding ways people learn and my own way of learning, learning and training theories Understanding group dynamics and development, roles within a group, participant trainer relationship

Course Planning and Development. The second phase focused on ways of learning and training, roles and processes happening within a group and between trainer and participants. It dealt with: Reflection on evaluation and feedback in training Reflection on different training aims, concepts and values in training Experiencing and reflecting on the role of culture and intercultural learning in training In the third phase, participants themselves in teams prepared, ran and evaluated workshops on subjects of their own choice. Evaluation focused on the process of working together as a team in the preparation and running of the workshop as well as on the workshop itself. The final phase aimed to open perspectives and close the circle, by looking at training in relation to the organizational context, society through program units on:
Identifying quality in training Defining training strategies and training schemes

Last two days will be on E-learning strategies covering the following topics. E-Learning Component
Introduction to E-learning. How to design a Virtual Class Room Preliminary planning for you event. Setting up for production. Show time Wrapping up and following up

The participants will have follow up session online every week for the Three months after workshop to improve their learning from work shop. Pre-workshop assignment: Identify what courses or modules are going to be designed or redesigned by each participant attending the workshop. Bring a description, outline and objectives, and existing materials for this course, along with the client need being met through this training.

Custom Learning Seminars

Tailor-made solutions for your unique performance needs Our passion is creating engaging learning experiences that change behaviours and impact performance. Our learning designers give due consideration and work with our customers to understand training context, the audience its meant for, the performance goals, and ensure alignment with business objectives. This helps us design appropriate solutions to meet learning needs and business objectives. A-La-Carte seminars are offered individually or as adjuncts to blended learning programs.

Communication Skills and Strategies

Constructive Feedback (3 hours)

The ability to give and receive honest and relevant feedback is a critical skill for any profession. Giving feedback effectively helps people improve where necessary and encourages them to continue doing what is already working well. Receiving feedback properly helps the recipient understand and accept the information being communicated.
Objectives . Develop a greater awareness of how to give feedback constructively and effectively . Identify challenges associated with feedback and strategies to overcome those challenges . Practice giving constructive and effective feedback to peers . Apply the five-step feedback model in difficult situations Applications in the Workplace . Give feedback that is meaningful, specific, and timely . Recognize receiving constructive feedback as a tool for growth and performance . Surmount barriers you may encounter when giving or receiving constructive feedback . Create a welcoming feedback culture in the workplace Fostering Workplace Communication (3 hours)

Communication skills are essential for employees and managers alike. This seminar demonstrates the principles of effective communication of ideas, thoughts, and feelings.
Objectives . Practice active-listening skills . Identify barriers to communication and examine strategies to overcome them . Practice strategies for giving and receiving feedback to maximize effective communication . Recognize the different types of nonverbal communication and their effects on others Applications in the Workplace . Communicate your ideas with vision, clarity, and purpose through different media . Build collaborative relationships that emphasize trust and respect . Recognize and overcome barriers to communication . Use effective communication skills that maximize impact, productivity, and results

Writing Skills (7 hours)

This workshop will help you develop effective writing skills and convey a concise message in a professional manner. Through practical hands -on exercises, you will learn to create compelling and powerful business documents and reports
Objectives . Write persuasive documents that accomplish your business objectives . Fine-tune language to improve persuasiveness . Apply proper grammar, usage, and mechanics to improve your written communication . Organise key ideas to match the readers expectations . Construct effective, appealing email Applications in the Workplace . Enhance team communication through clear and specific messages . Increase your chances of getting your messages read and quickly acted upon . Build your business-writing confidence Enhancing Presentation and Facilitation Skills (3 hours)

Facilitation skills are in high demand as organizations search for specialists to manage training, development, and core team interactions. A skilled facilitator enables a group of people to solve problems or develop an action plan for delivering results. This seminar examines proven and practical techniques that will help participants to gain confidence as facilitators of groups of all kinds.
Objectives . Recognize the importance of creating positive, participatory learning environments . Identify basic characteristics and skills of an effective facilitator . Explore common challenges to facilitation Applications in the Workplace . Clearly communicate content . Assess group dynamics to advance discussions and decisions . Move a team toward achievement . Improve design and delivery capabilities

Manager and Leadership Training

Leadership Foundations (3 hours)

This workshop introduces participants to concepts and theories of leadership to help them develop the skills necessary to become leaders in the workplace, the community, and society.
Objectives . Identify various styles of leadership . Examine different theories of leadership . Build leadership self-awareness . Identify characteristics and qualities of leaders Applications in the Workplace . Adjust leadership styles to varying workplace circumstances . Pinpoint strengths and weaknesses of individual working styles

. Recognize the effects of different leadership styles on different kinds of employees . Effectively lead others Leadership Workshop (7 hours)

This workshop introduces participants to concepts and theories of leadership to help them develop the skills necessary to become leaders in the workplace, the community, and society.
Objectives . Identify various styles of leadership . Examine different theories of leadership . Build leadership self-awareness . Identify characteristics and qualities of leaders Applications in the Workplace . Adjust leadership styles to varying workplace circumstances . Pinpoint strengths and weaknesses of individual working styles . Recognize the effects of different leadership styles on different kinds of employees . Effectively lead others Performance Management Workshop (7 hours)

Performance management is a powerful tool for maximizing employee productivity and achieving measurable improvements in the success of an organization. The principles of performance management, properly applied, can make a significant difference to an organizations productivity and bottom line.
Objectives . Recognize the components of a performance-management system . Examine strategies for improving performance . Discover the importance of relevant performance appraisals . Practice performance coaching Applications in the Workplace . Improve the performance of individual employees and teams . Craft performance appraisals that deliver results and encourage improvements . Leverage performance management to improve sustainable organizational development. Keeping Our Best: Retention of Key Talent (3 hours)

Research shows that effective retention efforts require more strategy or discipline than managers might think. In fact, a high-quality boss is consistently cited as one of the most important job attributes by key talent. Managers are in a unique position to drive retention, as they are the main factor in influencing an employees intent to stay or leave an organization.

Objectives . Understand the concept of employee engagement . Learn how to recognize key talent within the organization . Identify key motivators and individual goals of top talent . Assess the risk of high performers disengaging or leaving the organization . Identify ways to be a more effective manager by reviewing the principles of feedback, recognition, and developmental goals

Applications in the Workplace . Conduct discovery meetings to gain insight about key individual motivators . Create and leverage plans to retain top talent . Apply concepts learned to increase job satisfaction, productivity, and commitment of your top performers Coaching Workshop (3 hours)

Coaching is one of the single greatest means to communicate and transfer knowledge and skills. This workshop reviews processes, styles, and techniques to unlock the potential of individuals and teams, to maximize performance and effectiveness, and to enhance personal work satisfaction.
Objectives . Explore the entire coaching process . Identify a variety of coaching styles . Explore employee development levels . Match coaching styles to employee development levels . Practice coaching techniques Applications in the Workplace . Develop a team environment that fosters cooperation and excellence . Improve performance management skills . Role model coaching in your organization . Incorporate effective questioning techniques in your workplace. Employee Engagement (3 hours)

Feeling engaged with work is in everyones best interest, because an engaged workforce boosts organizational performance, workplace morale, and retention rates. An engaged workforce is more productive, positive, and sustainable. People who belong to this type of culture feel a connection with their work and are better able to maintain a healthy attitude and find a satisfying work/life balance.
Objectives . Understand the concept of engagement . Examine strategies to create a culture of engagement . Create solutions to overcome barriers to engagement . Explore the benefits of a healthy attitude Applications in the Workplace . Build and sustain a culture of engagement . Model work/life balance . Increase employee satisfaction . Attain a meaningful connection with your work . Recognize the importance of adapting content and activities to different learning styles . Practice facilitation skills Common Problems, Innovative Solutions (3 hours)

In the workplace, we all interact with many different people in varied situations. Although many interactions are positive, some can be difficult. In this seminar, you will learn problem solving techniques that will help you deal creatively with different types of common but challenging situations.

Objectives . Develop the skills required to assess difficult situations . Practice a variety of approaches to problem solving . Identify barriers to effective problem solving . Practice group problem solving Applications in the Workplace . Improve team productivity . Foster efficient problem solvers and effective decision makers in your organization . Apply effective problem-solving and communication skills to common situations . Forge stronger professional relationships. Transition Management for Managers (4 hours)

During organizational change, the challenge to management is not just to manage and facilitate change but to be proactive during the transition period, from when the change is introduced through implementation. This session is designed to provide managers with the opportunity to reflect on current changes, develop an understanding of transition management and plan how to lead their employees through the change process.

Objectives Utilize skills for assessing how change is affecting organizational and individual performance Describe the normal reactions people have to organizational change Apply coaching skills to help themselves and others improve productivity and morale during periods of transition Develop strategies to leverage the new opportunities change can provide. Applications in the Workplace Boost understanding of the necessity of change Build and sustain change momentum Manage change to help the organization recover, rebound, and learn faster Increase employee and organizational performance and productivity.

Personal and Workplace Productivity

Meaningful Meetings (3 hours)

An effective meeting sees the chair as the coordinator, facilitator, and mediator. In order to be effective, a meeting must allow space for everyone to speak while encouraging solidarity within the company. This seminar also explores the conventions of protocol and follow-up that all meetings must observe.
Objectives . Practice skills for effective facilitation . Create clear agendas and invitations . Understand and follow meeting protocol . Write correct, concise minutes . Understand the importance of following up Applications in the Workplace . Increase the productivity of your meetings . Create an atmosphere of creativity in which new ideas can thrive

. Build consensus and handle conflict so that the focus is on progress . Keep content, process, and structure on track to produce positive outcomes Project Management Workshop (7 hours)

The ability to manage projects, priorities, and deadlines has a direct impact on the success of any initiative undertaken. This workshop equips managers with solid project management practices to help them achieve their goals.
Objectives . Explore the basics of project management: scheduling, planning, and estimating . Understand project information and control systems . Examine the principles of resource selection, allocation, and implementation . Explore the generic life-cycle process Applications in the Workplace . Set practical, achievable goals for your projects . Better manage schedules, workloads, and people challenges . Build and lead effective, self-motivating project teams . Clearly identify team members with the appropriate skills and knowledge required . Allocate resources that are appropriate to phases of a project. Strategic Management and Accountability Workshop (7 hours)

Strategic management is a means of formulating and assessing plans to improve the performance of an organization. A high-level management process, strategic management incorporates employee and team cooperation in the achievement of organizational goals
Objectives . Explore the theory of organizational culture as it applies to strategic management . Examine the links between strategic management and performance management . Practice the basics of implementation strategies Applications in the Workplace . Improve implementation of policies and procedures . Increase accountability of employees and managers . Boost comprehension of systems within business Time Management (3 hours)

The productivity of both individuals and organizations depends largely on the efficient management of time. The effective use of available time increases both employee output and organizational competitiveness. In this seminar, you will learn practical techniques for managing and using your time.
Objectives . Identify and overcome barriers to effective time management . Seek out and use resources needed to be an effective time manager . Recognize the importance of delegating tasks,Prioritize daily tasks Applications in the Workplace . Delegate effectively . Improve attention and focus on larger tasks . Plan efficiently and set clear, attainable goals . Improve productivity

Developing Resilience (3 hours)

During times of change, managers and employees may experience stressors that, if left unmanaged, can lead to strain-related health and performance symptoms. This seminar is designed to help managers understand stress and strain at a personal level, introduce the concepts of resilience, and promote improved coping strategies.
Objectives . Understand the context of change . Understand the difference between stress and strain . Understand our bodys response to stress . Define resilience . Learn the 3 Cs of hardiness . Develop resilience skills/strategies . Learn characteristics of resilient organizations and employees . Explore Building Resilience: An Organizational Tool Kit Applications in the Workplace . Develop and model personal resilience . Create an organizational culture of resilience . Strengthen employee engagement . Increase employee and organizational performance and productivity Juggling Act: Balancing Work and Family Life (3 hours)

Given that our lives are more fast paced than ever before, managing work responsibilities, community activities, and personal obligations has become increasingly challenging. Feeling out of control becomes the norm, and strategies are needed to manage the hectic pace of life.
Objectives . Define balance as it applies to work and life . Assess strengths in work/life balance and pinpoint areas that could benefit from improvement . Learn strategies for managing internal and external expectations . Implement the ten key tools to enhance work/life balance . Create goals for work/life balance and gain more control over life Applications in the Workplace . Negotiate and manage flexible work arrangements . Negotiate shift work when necessary . Increase employee productivity . Enhance employee morale and boost confidence. Customer Service Excellence (3 hours)

Employees will learn how to model a professional image for their organization or department. This seminar focuses on the attributes needed for giving superior service, both to clients and to others in your organization. The seminar also includes strategies to help make the most of day-to-day interactions with people who receive service from your organization.
Objectives . Focus on the importance of attitudes when dealing with the public . Create an awareness of the impact of non-verbal cues

. Practice effective communication skills in order to build customer loyalty and rapport . Discuss strategies for addressing common customer problems and complaints Applications in the Workplace . Use your attitude to enhance client relations . Employ effective communication techniques to understand your client better . Understand the needs and wants of your client by interpreting non-verbal cues . Implement strategies to build lasting relationships and foster effective client relationships MBTI: Building Team Effectiveness by Understanding Type (3 hours)

The MBTI (Myers-Briggs Type Indicator) is a widely used personality inventory that allows people to gain an understanding of their preferences, particularly with respect to energy source, information gathering, decision making, and lifestyle/work patterns. Participants will explore how these preferences influence communication and team dynamics.

Objectives Participants will experience first hand what their personality differences and similarities are, fostering openness and trust The group will discuss how personality type positively impacts teambuilding and underscores the value of diversity Participants will identify how their understanding of differences can improve communication, team culture, leadership, problem solving and stress management Applications in the Workplace Improve communication and collegial understanding Create and maintain more harmonious relationships at work Appreciate how best to use peoples varied talents and skills Conflict Management Workshop (7 hours)

Workplace conflict can create a ripple effect throughout a company or organization and, if not dealt with, can be very costly in morale, performance, and profits. This workshop teaches the most effective practices for handling workplace conflict and defusing difficult situations.
Objectives . Examine the origins and impact of workplace conflict . Identify different types of conflict and how to respond to them . Recognize peoples preferred styles of conflict management . Explore the approaches people use to cope with conflict Applications in the Workplace . Recognize common triggers of conflict . Manage conflict situations and employ techniques to handle conflict effectively . Implement strategies to address different conflict styles . Build better relationships with employees, co-workers, clients, team members, and supervisors Teambuilding Workshop (7 hours)

Organizations increasingly rely on productive, efficient teamwork among employees. Effective teambuilding improves morale and acts as a catalyst that leaders can rely on to help them implement winning strategies and encourage team enthusiasm in the workplace.

Objectives . Explore methods of team development . Identify different roles in a team . Examine how individual work styles affect team dynamics . Recognize the importance of trust, cohesion, and cooperation in the workplace . Practice teambuilding activities Applications in the Workplace . Effectively leverage team strengths and skills . Improve communication and feedback skills . Heighten awareness of efficient cooperation in teams . Foster a team culture in the workplace Change Management Workshop (7 hours)

This workshop is designed to help managers and employees deal effectively with changes in the workplace while supporting people as they overcome their resistance to change. It will also demonstrate the principles of clear communication throughout the change process.
Objectives . Create a vision and understand the basis for change . Examine different communication styles to help overcome resistance . Recognize barriers to change and strategies to overcome them . Explore strategies to motivate, persuade, and inspire employees Applications in the Workplace . Create strategies to manage the transformation of people through change . Develop skills to motivate and empower people through change . Build abilities to lead change successfully . Implement techniques to manage the impact of change and peoples response to it. Stress Management: Strategic Life Planning (3 hours)

This training session is designed for individuals who readily diagnose themselves as stressed and are interested in a brief look at how to design, and them implement their own cure. Participants will leave this session with a stress monitoring system and a personal strategic plan for managing stress.
Objectives Describe the symptoms of stress. Distinguish between stress and the stress response. Identify your personal symptoms and causes of stress. Define holistic theory of stress management and its guiding principles. Generate stress management techniques that suit your individual life style. Analyze the impact of changing a stressful situation. Develop your own strategic plan to manage stress. Applications in the Workplace Develop and model personal resilience Increase employee and organizational performance and productivity.

Executive Coaching
Executive or 1:1 Coaching is a confidential, highly personal learning process. Typically, the coaching is designed to bring about effective action, performance improvement and personal growth for the individual, as well as better business results for the organization. It is individualized and is a one-on-one process, which recognizes that no two people are alike. Each person has a unique knowledge base, learning pace, learning style and set of objectives. The individual is held accountable for his/her own progress and is challenged by the coach to uncover blind spots and change behaviors, which are critical for success. Every coach has a unique approach or style. Our Executive Coaching Program supports the development and integration of the following Management Practices:
Personal Awareness Developing Skills for Fostering Diversity Clarifying and Declaring Commitments Developing Personal Presence Discovering Personal and Professional Values Becoming a more Compelling Communicator Creating Compelling Visions Being Recognized as a Natural Leader Creating an Accountability Mentality Fostering Trust Making Powerful Choices Creating a High performance Team Being Results focused & Creating Action Plans Creating a Coaching and Mentoring Culture Coaching and Developing Others Discovering Your Higher Purpose Fostering Great Relationships Building on individual and team Strengths

Executive Coaching Packages: 6, 9 or 12 months in duration

Individuals will receive (2), one-hour coaching sessions per month. These sessions will focus on key results and individual goals. Initial session will provide an overview and context, discuss process, objective, timing and additional requirements for the Coaching Program Typically, in month one participants will focus on goal setting, planning and objectives for ongoing individual development will be created out of these sessions. Month 2-6 - in addition to ongoing goal setting (as required) and tracking the focus of the coaching will be on targeted coaching conversations and follow-up on any related assignments Participants will have unlimited e-mail access to their coach

Retail Dynamics
Selling Skills Target Audience: Supervisory Level Staff, Training Managers, HR Managers, Department Heads Duration: 16 Hours Focus of the Program
Advising on products and services The decision making process to buy or not to buy? Approach customer at the right time Questions listening - answering Selling benefits, not features Overcome objections Up-selling and add-on selling Close sale signals and conclusions

Learning Outcome At the end of the course, active participants will be able to
Propose alternates if a product is not available Make the customer buy a more profitable product Provide customer satisfaction by suggesting alternatives Apply arguments for up-selling and add-on selling Select the right moment to propose up and add-on selling Identify dos and donts for up-selling

Merchandising And Display

Target Audience: Supervisory Level Staff, Training Managers, HR Managers, Department

Heads

Duration: 8 Hours Focus of the Program Place and Arrange Merchandise Prepare Display Retail shelving Place, Arrange and Display Price Tickets and Labels Maintain Displays Protect Merchandise Selling positions Learning Outcome

At the end of the course, active participants will be able to

Identify customers requirements and describe the logical sequence of product merchandising. Describe the importance of merchandising and how it affects sales. Take care of products and conserve them for further use Identify strategic selling positions

Customer Service - To Serve A Customer Or To Provide A Service To A Customer

Target Audience: Supervisory Level Staff, Training Managers, HR Managers, Department

Heads

Duration: 8 Hours Focus of the Program Inform your customer - A well informed customer is a better customer What customers value The four categories of benefits Fulfill desires, not only requirements A fantastic service the journey to the Wow effect Legendary service what is it? What does it mean In challenging times, service matters most Price vs. value Understand your customer and make sure they know it Your front line is your bottom line Learning Outcome

At the end of the course, active participants will be able to

Describe the little extra step to care for guests Create that special gimmick which creates memorable moments Explain the difference between a negative, positive and memorable customer approach

Complaint Handling How To Turn A Dissatisfied Customer Into A Satisfied Customer

Target Audience: Supervisory Level Staff, Training Managers, HR Managers, Department

Heads

Duration: 8 Hours Focus of the Program A complaint! Black Mark! Negative Comments! Benefits of customer complaints Excusable and inexcusable mistakes Company policy Ways and sequence of handling complaints Frustration of handling complaints Retaining complaining customers What to do when your customer is about to explode? Strategy to handle complains The ALERT Strategy Learning Outcome

At the end of the course, active participants will be able to

Explain types of mistakes that occur and lead to complaints Convey positive helpful attitude to customers when handling complaints.

Handle complaints sensitively, courteously and with discretion. Establish the nature of the complaint by active listening and questioning and confirmation with the customer. Take action to resolve complaint to the customers satisfaction whenever possible. Promptly refer unresolved customer dissatisfaction or complaints to the supervisor. Take opportunities to turn incidents of customer dissatisfaction into a demonstration of high quality service to customers in line with store policy. Complete accurately and legibly documentation regarding customer dissatisfaction or complaints. Take follow up action necessary to ensure customer satisfaction. follow up on customers concerns and provide satisfactory solutions within the companys compensation policy by taking into consideration the guests bills and potential revenue for the company Deal with difficult guests who complain report incidents for further follow-up by the department concerned Understand the importance of a service recovery program

Telephone Skills
Target Audience: Line Level Staff in Front office, PABX Attendants, Room Service Order

Takers, Housekeeping Desk Attendants, Receptionists, Sales Staff, Training Managers, Security Desk Staff
Duration: 8 Hours Focus of the Program The telephone Who calls? The telephone rings Your turn to speak answering the telephone The callers turn Putting the caller on hold Directing a call to a guest Directing a call to an office Message taking Ending conversation Using good manners Emergency situations Learning Outcome

At the end of the course, active participants will be able to

Demonstrate how to answer an incoming telephone call according to set standards Write down messages received and taken for necessary action and follow-up Conclude the telephone conversation correctly as per laid down procedures Make an outside telephone call by searching for the correct number, establishing the Connection correctly and obtaining the service/ information requested List the necessary steps to take in case of an emergency

Facilitating Hospitality Finesse

(Hospitality Training & Development Program)

CHECK-IN CHECK-OUT
Target Audience: Front Office Line Level and Supervisory Staff, Reservationist, Receptionist,

Front Desk Employee, Valet Attendant, Bell Attendant, Door Attendant, Concierge, PBX Operator
Duration: 8 Hours Focus of the Program Prepare for the arrival of your guests Guest Check in Communication with arriving guests Determination of payment method Guest check out Payment of invoice Communication with leaving guests Enquire about guest satisfaction The guest is your bottom line Learning Outcome

At the end of the course, active participants will be able to

Pre-register guest for fast check-in and by limiting time guests must spend at the front Desk Keep guests at ease and not to put them on the defensive Handle guest requests during the check-in or check-out period Respond to guest requests during the period of stay Handle the settlement of the invoice by using the correct and appropriate method of Payment Enquire about guest satisfaction and take follow-up action if necessary Handle disputed guest charges by following the correct procedures

The Art Of Up-Selling And How It Increases Revenue

Target Audience: Front Desk Employee, Valet Attendant, Bell Attendant, Door Attendant,

Concierge, PBX Operator, Reservationist, Supervisory Level Staff, Training Managers, Front Office Department Heads, Sales Staff
Duration: 8 Hours Cost per person: Focus of the Program What is up-selling? Sell the rooms benefits, not the features Appeal to emotions, not intellect Its all in the attitude you are here to help What the guest expects Three ways to make up-selling automatic Up-selling - to it at the right time and made easy

 Taboos of up-selling Add-on sales and back-up sales Check back for success Up-selling vs. over-selling Learning Outcome

At the end of the course, active participants will be able to

explain the basic idea and benefits of up-selling, add-on selling and back-up selling identify the right time for up-selling propose alternate rooms and suites to arriving and staying guests make the guest buy a more profitable room and/or service provide guest satisfaction by suggesting alternatives Improve sales in a competitive environment.

Revenue Management (Yield Management)

Target Audience: Front Desk Employee, Night Auditor, Concierge, Reservationist,

Supervisory Level Staff, Training Managers, Front Office Department Heads, Sales Staff
Duration: 24 Hours Focus of the Program Definition and use When does yield management work? Room rates, average rates and yield management Putting yield management in action Yield management system measurements Are your rooms configured for the best and highest use? Know your target market Quantify the mix of business Case study yield management application Ideas to increase business Learning Outcome

At the end of the course, active participants will be able to

Explain The Intended End Result Of The Process Co-Ordinate On Room Rates And Offering Through All Of The Revenue Drivers Learn What Are The Consequences When The Rate Posted Is Lower Than What Has Been Negotiated, Or Does Not Match The One Quoted In The Central Reservation System Understand The Meaning Of Product/Rate Positioning As Part Of The Marketing Plan Identify The Configuration Of Highest And Best Use For Every Room Quantify The Mix Of Business And To Know The Propertys Target Markets Measure The Impact Of The System

Guest Relations Co-ordinator

Target Audience: Guest Relations Staff, Lobby Supervisors and Managers, Uniformed

Services Support, Communications Supervisor, Front Desk Supervisor, Reservations Supervisor, Bell Captain, Shift Supervisor, Sales Professional, Night Auditor, Front Desk

Employee, Concierge, PBX Operator, Reservationist, Supervisory Level Staff, Training Managers
Duration: 16 Hours Focus of the Program Definition, purpose and standards of Guest Relations Grooming and appearance Duties and responsibilities Cooperation with other departments, the role of the duty manager Development and follow-up of guest recognition programs At your service the multiple role of a GRO Feedback from guests to check on guest satisfaction Dealing with Guest complaints and angry guests (short resume) Track guest complains until their return Attention to little details Create your own thing to be remembered and go the extra mile Service matters most Special care of VIP Learning Outcome

At the end of the course, active participants will be able to

Describe The Functions And The Position Of A GRO In The Day-To-Day Operation Design And Apply A Guest Recognition Program Evaluate And Follow Up Guest Questionnaires Apply Customer Service Across The Property Oversee The Day-To-Day Customer Contact Process To Ensure Customer Expectations Are Met Go That Extra Mile To Be Remembered.

Social Skills At The Reception

Target Audience: Guest Relations Staff, Lobby Supervisors and Managers, Uniformed Services Support, Communications Supervisor, Front Desk Supervisor, Reservations Supervisor, Bell Captain, Shift Supervisor, Sales Professional, Night Auditor, Front Desk Employee, Concierge, PBX Operator, Reservationist, Supervisory Level Staff, Training Managers, Guestroom Attendant, Public Space Cleaner, Laundry Attendant, House Person, Maintenance Worker, Van Driver, Supervisory Level Staff, Training Managers Duration: 8 Hours Focus of the Program Discuss the need for social skills How to make a great first impression on your customers Understand your customer and make sure they know it Body language and non-verbal communication What you say isnt that important Becoming a great listener Awareness of your own interaction with others Accepting responsibility Maximizing positive personality traits The process to change

Learning Outcome

At the end of the course, active participants will be able to

Describe and demonstrate courteous behavior in the work place towards customers Identify commonly used behavior and manners at the Front Desk Understand the guest and assess situations related to guests request Listen to guests and apply common sense and judgment when answering Demonstrate an understanding of others in daily interactions Process changes for an improved guest service

The Housekeeper Manager, Leader Or Supervisor ?

Target Audience: Executive Housekeeper, Supervisory Level Housekeeping Staff, Laundry

Supervisor, Room Supervisor, Shift Supervisor, Guestroom Attendant, Public Space Cleaner, Laundry Attendant, House Person, Training Managers,
Duration: 40 Hours Focus of the Program Areas of Responsibilities and concern The 7 basic activities of the Housekeeper Technical, people and conceptual skills Ethical values of the Housekeeper Safety and security in the Housekeeping Department An eye for little details Control of assets and investments Staff planning, productivity and performance standards The Housekeeper as part of the management team Learning Outcome

At the end of the course, active participants will be able to

Identify the various elements of the Housekeeping Operations with particular emphasis The various cleaning and maintenance responsibilities, managing inventories and Controlling expenses, understand managerial skills needed to run the department, human Resources management and skills training for employees. Describe the role of the housekeeping department in hotel operations, and explain the Importance of effective communication between housekeeping, the front office, and the Engineering and maintenance division. Identify typical responsibilities of the housekeeper and explain how performance and Productivity standards are used to plan and organize the department.

How To Clean A Room Target Audience: Guestroom Attendant, Public Space Cleaner, Laundry Attendant, House Person, Laundry Supervisor, Room Supervisor, Supervisory Level Staff, Training Managers

Duration: 8 Hours Focus of the Program Preparing for room cleaning Entering the guest room Cleaning a check-out room Cleaning a stayover room Making the bed

Cleaning the bath room Guest amenities Visual inspection 6 keys to excellent Housekeeping Service General duties of the room attendant Learning Outcome

At the end of the course, active participants will be able to apply systems and techniques used in the property
Prepare for his/her duties according to the assigned work load Enter the room and apply correct procedures for dnd and/or double locked rooms to serve the room in a correct manner and sequence Apply basic security procedures on the floor and the guest room Apply basic reporting and inter-department communication

How To Check A Room Target Audience: Room Supervisor, Shift Supervisor, Supervisory Level Staff, Training Managers, Department Heads, Public Space Cleaner, Laundry Attendant, House Person. Duration: 8 Hours
Focus of the Program What the guest expects from the property Purpose of the room inspection Who does the room inspection? When it is done? The Room Inspection list The room inspection Follow up of the room inspection Communication with other departments Key points

Learning Outcome

At the end of the course, active participants will be able to Explain what is the room inspection and why it is carried out
Demonstrate how the room inspection works Identify the benefits of the inspection, for both, the property and the guest List the people who do a room inspection Describe eventual follow-up that may be necessary and how it works

Material Planning And Control Target Audience: Executive Housekeeper, Supervisory Level Housekeeping Staff, Laundry Supervisor, Room Supervisor, Shift Supervisor, Training Managers

Duration: 8 Hours Focus of the Program Administration and materials in the Housekeeping Inventory control Material classification of fixed and inventory assets Par-stocks and par-levels working with pars Linen control and storage Other departmental items to control Operational and quality assurance circle of housekeeping inventory items

Learning Outcome

At the end of the course, active participants will be able to

To describe the administrative duties and their importance to the operation Apply principles for material planning Work with budgets involved in a housekeeping operation Learn about inventories, equipment, assets and costs Describe the main benefits of conducting physical inventories Manage inventories of recycled and non-recycled items. Techniques addressed include establishing pars for different types of inventories, taking physical inventory, and implementing effective inventory control procedures. Control expenses in the housekeeping department by using the operating budget as a control tool, tracking expenses on the basis of a budgeted cost-per-occupied-room, and implementing efficient purchasing practices.

Customer Care For Room Attendants Target Audience: Guestroom Attendant, Public Space Cleaner, Laundry Attendant, House Person, Laundry Supervisor, Room Supervisor, Supervisory Level Staff, Training Managers
Duration: 8 Hours Focus of the Program Communication with guests How to make a great first impression on your guests An eye for little details needs of the guests Fulfil desires Accepting responsibility Privacy of your guests Bad habits Understand your guests and make sure they know it The process to change Learning Outcome

At the end of the course, active participants will be able to

Describe and demonstrate courteous behavior in the work place towards customers and colleagues Identify commonly accepted courteous behavior on the floors when meeting and dealing with guests Assess given situations and interact with customers, supervisors and colleagues Recognize the little extras that make a memorable memories Help others to behave courteously by cooperation and example

Public Area Cleaning Target Audience: Guestroom Attendant, Public Space Cleaner, House Person, Room Supervisor, Supervisory Level Staff, Training Managers Duration: 16 Hours
Focus of the Program Definition and inventory Equipment use and maintenance Cleaning materials Importance of cleanliness in public areas

Schedules for specific areas Floor care, carpet, wall paper and draperies Furniture Spas, fitness and pool areas Office cleaning F & B and function area cleaning

Learning Outcome

At the end of the course, active participants will be able to Describe What message a spotless and well kept public area will convey to guests Describe cleaning activities that are carried out on a regular basis and at specific times Handle and maintain the equipment correctly
Apply correctly the appropriate cleaning products and recognize the dangers of working with them Apply proper cleaning methods used in the public and related areas

Guest Laundry Collection And Delivery Target Audience: Guestroom Attendant, Laundry Attendant, House Person, Laundry Supervisor, Room Supervisor, Supervisory Level Staff, Training Managers
Duration: 8 Hours Focus of the Program Telephone skills in the laundry Collection of guest laundry 6 basic steps to collect guest laundry Preparing guest laundry Basic steps to prepare guest laundry Delivering guest laundry 8 basic steps to deliver guest laundry Learning Outcome

At the end of the course, active participants will be able to

Apply basic telephone skills and answer the telephone according to set standards enter guest rooms and collect laundry Check guest laundry, compare guests laundry list with actual numbers take correct measures in case of discrepancies Prepare laundry for delivery Deliver laundry to guest rooms and follow correct billing procedures

Welcome To My Restaurant! (Greeting, Escorting And Presenting The Menu Card) Target Audience: Supervisory Level Staff, Department Heads, Food & Beverage Manager, Service Manager, Restaurant Supervisor, Dining Room Supervisor, Maitred Hotel, Restaurant Server, Banquet Server, Bus Person, Counter Server, Host Duration: 8 Hours
Focus of the Program What the guest expects The arrival At the table

The menu as a communication tool and as advertisement The objective of the menu Contact with guests What happens next?

Learning Outcome

At the end of the course, active participants will be able to

Demonstrate proper greeting procedures for arriving guests Seat guests according to their preference and to availability of tables available demonstrate how to deal with guests within one minute of arrival Describe the importance of the menu as advertising and communication tool demonstrate and apply proper presentation of menu cards Use proper sequence in presenting the menu card Recommend daily special or other dishes to be pushed Successful with the customer and get things right as from the beginning.

Social Skills For Restaurant Employees Target Audience: Supervisory Level Staff, Department Heads, Food & Beverage Manager, Service Manager, Restaurant Supervisor, Dining Room Supervisor, Maitred Hotel, Restaurant Server, Banquet Server, Bus Person, Counter Server, Host
Duration: 8 Hours Focus of the Program Definition and need of social skills Guests come to the restaurant! They bring business! Welcoming your guests Thank you! The magic words Appreciate your customers and make sure they know it! Maximize your selling skills Accepting compliments, expressing success Accepting criticism, apologizing Punctuality and team work Bad habits and things not to do The process of change Learning Outcome

At the end of the course, active participants will be able to

Describe and demonstrate courteous behavior in the restaurant towards customers Be alert and judge individual situations and interact with customers accordingly Be available to all guests Respond quickly to guests requests Demonstrate an understanding of others in daily interactions Help others to behave courteously through modeled behavior.

Waiter Training (Setting & Clearing Tables, Mise-En-Place, Order Taking, Food & Beverage Service) Target Audience: Supervisory Level Staff, Department Heads, Food & Beverage Manager, Service Manager, Restaurant Supervisor, Dining Room Supervisor, Maitred Hotel, Restaurant Server, Banquet Server, Bus Person, Counter Server, Host, Bartender, Cocktail Server, Banquet Set-Up Employee, Room Service Attendant, Training Managers

Duration: 16 Hours Focus of the Program Attributes of service personnel Basic and extended table settings The role of condiments and accompaniments Guests expectations The classical menu sequence Service methods and various types of table service Service rules and protocols Breakfast menus and various types of breakfasts Basics of suggestive selling and order taking Learning Outcome

At the end of the course, active participants will be able to

Acquire basic knowledge and responsibilities regarding use and handling of service equipment Enumerate the most common restaurant qualifications and emphasize the professional attitude & hygienic appearance Describe sequence and protocol of service for restaurant Be familiar with breakfast service and menus, continental or intercontinental menus acquire the knowledge regarding restaurant materials needed for menu and la carte table set-up Evaluate the customers needs and acquire basic knowledge in suggestive selling identify the various methods of order taking Perform the basic food and beverage service procedures

The Menu As A Sales Tool Target Audience: Supervisory Level Staff, Department Heads, Food & Beverage Manager, Service Manager, Restaurant Supervisor, Dining Room Supervisor, Maitred Hotel, Restaurant Server, Banquet Server, Bus Person, Counter Server, Host, Bartender, Cocktail Server, Banquet Set-Up Employee, Room Service Attendant, Training Managers Duration: 8 Hours

Focus of the Program The Restaurant menu Design What are the common mistakes in a restaurant menu design? The basics of up-selling menu items The menu as a selling tool The menu as a communicator of products available The menu as a provider of tangible evidence Effectiveness of using menu design techniques to sell specific menu items Propositions that relate to the effectiveness of the menu as a selling tool Waiting staff and the menu servers are sales persons too Learning Outcome

At the end of the course, active participants will be able to

identify and avoid common mistakes in menu design use and design a menu as a selling tool communicating with guests to identify and place the best selling items on prime locations and sell them get a better feel for the sense of value you are promoting look at the menu through the customers eyes Name items and use active descriptions of ingredients so as to make food sound more enticing and exotic to guest and may induce future visits.

Determine the restaurants personality and to craft the look of the menu to match that

Increasing Restaurant Profits With Merchandising Target Audience: Supervisory Level Staff, Training Managers, Banquet Supervisor, Kitchen Supervisor, Restaurant Supervisor, Dining Room Supervisor, Maitred Hotel, Restaurant Server, Banquet Server, Bus Person, Counter Server, Host, Supervisory Level Staff, Department Heads, Food & Beverage Manager, Service Manager Duration: 16 Hours

Focus of the Program The customer wants quality External merchandising creating memories Internal merchandising creating revenue opportunities Dont let it sit there sell it turn it into profits The 11 Ps of merchandising and display Buffet Concept with show cooking bringing a higher level of creativity The chefs as performers innovation with a dash of drama Maximize menu merchandising power Signature products is it worthwhile? Case study merchandising merchandising opportunities Learning Outcome

At the end of the course, active participants will be able to

List the essential points of external and internal merchandising Explain the difference between restaurant/property merchandising and food merchandising Describe how the property wins by merchandising List what does it need to sell more Identify and apply merchandising opportunities

Up-Selling, Add-On Selling, Suggestive Selling Target Audience: Supervisory Level Staff, Training Managers, Banquet Supervisor, Kitchen Supervisor, Restaurant Supervisor, Dining Room Supervisor, Maitred Hotel, Restaurant Server, Banquet Server, Bus Person, Counter Server, Host, Supervisory Level Staff, Department Heads, Food & Beverage Manager, Service Manager
Duration: 8 Hours Focus of the Program What the guest expects What is up-selling and add-on selling in the restaurant? Appeal to emotions, not intellect Its all in the attitude are you a sales person? When to up-sell and when to add-sell? Dos and donts of up-selling The key effects of good up-selling Questions and point-outs to use during the sales conversation Make sure it is perfect Check back for success Up-selling, add-on selling vs. over-selling How to get there?

Learning Outcome

At the end of the course, active participants will be able to

Propose what the customer wants to buy Act as an advisor / sales person and meet guest expectations Suggest alternates if a dish is not available make the guest buy a more profitable dish use tact and good judgment when up-selling develop their own personal sales attitude Use the right expressions to make up-selling or add-on selling easier Use close questions to sell or point-outs during the sales conversation Offer a service to the guests for a memorable dining experience and then turn it into sales.

Basic Cold Kitchen Target Audience: Garde-manger Cook and Commi, and entry level positions

Duration: Varies Focus of the Program The following are examples of daily programs for the cold kitchen module. The daily programs can be arranged as per requirement. Modules covering other topics of the cold kitchen can be conducted too . 1 day Salads and salad dressings 8 Hrs Vegetarian salads The right dressing for the right salad 1 day Salads and salad dressings 8 Hrs Salads with meat and seafood The right dressing for the right salad 1 day Cold sauces 8 Hrs Basic sauces Variations from basic sauces The right sauce with the right dish 1 day Tapas and Canaps 8 Hrs Cold canaps Pain Tapas 1 day Food decoration 8 Hrs Before carving Food carving Specific preparations and treatment Carrot, turnip potatoes Leek asters Roses radish, tomato, water chestnuts, carrot Bushels Cucumber lotus 1 day Buffet presentations 8 Hrs Salad buffets Cocktail and tapa buffets Decoration and garnishes

Learning Outcome

At the end of the course, active participants will be able to prepare mise en place for the topics covered
Produce dishes as demonstrated during the program Listing and describing different variations that can be made from basic recipes covered during the program Define and describe different methods by which products are made (covered during the program)

Basic Hot Kitchen Target Audience: Short Order Cook, Hot Kitchen Cook and Commi, and entry level positions

Duration: Various Focus of the Program The following are examples of daily programs for the hot module. The

daily programs can be arranged as per requirement. Modules covering other topics of the hot kitchen can be conducted too. More intensive modules can be conducted by covering one topic over several days, instead of a single day.
1 day Pasta 8 Hrs Making fresh pasta Pasta dishes in different variations Variety of pasta sauces 1 day Focus on fish and seafood 8 Hrs Preparing fish and seafood Handling fish and seafood Different cuts Preparation of fish and seafood 1 day working with poultry 8 Hrs Preparation and Deboning of poultry Handling poultry Different cuts Preparation of poultry 1 day Vegetables 8hrs Product knowledge Vegetable cuts Preparation methods for vegetables 1 day Stocks and sauces 8hrs Different types of stocks and sauces Preparation of a variety of stock Consomm Different sauces and their variation 1 day Focus on beef 8 Hrs Product knowledge Different cuts of beef and their use Preparation of beef dishes

Learning Outcome:

At the end of the course, active participants will be able to

Prepare mise-en-place for the dishes demonstrated during the program Produce dishes as demonstrated during the program Listing and describing different variations that can be made from basic recipes covered during the program Define and describe different methods by which products are made (covered during the program)

Basic Pastry
Target Audience: Bakery and Pastry entry level positions Duration: 6 days at 8 hours Focus of the Program

The following are examples of daily programs for the pastry module. The daily programs can be arranged as per requirement. Modules covering other topics of the pastry kitchen can be conducted too.
1 day Working with creams 8 Hrs Fresh cream Imitation cream Sweetened whipped cream (crme chantilly) Butter creams Pastry creams Frangipane (almond cream) Ganache 1 day Bavaroise and Charlottes 8 Hrs Bavaroise (Bavarian cream) Custard based Bavaroise Syrup based Bavaroise Charlottes Mousses Ingredients used 1 day Working with puff pastry 8 Hrs Puff pastry production (French method, English method) Basic sweet recipe Basic non-sweet recipe Key points Problem solving Working with puff pastry 1 day Sugar pastry and short pastry items 8 Hrs Ingredients used to make short and sugar pastry Methods of producing short and sweet pastries Equipment used when working with short and sugar pastry 1 day Sauces, glazes and coulis 8 Hrs Mise-en-place Preparation of sauces, glazes and coulis Rules for handling short pastry

1 day Food decoration 8 Hrs Use of colors Simple decorations Templates Butter cream Fondant Icing Learning Outcome

At the end of the course, active participants will be able

To prepare mise-en-place for the topics covered Produce dishes as demonstrated during the program Listing and describing different variations that can be made from basic recipes covered during the program Define and describe different methods by which products are made (covered during the program

Fundamental Kitchen Skills Target Audience: Kitchen Staff in Food Service and hospitality organizations Duration: 40 Hours

Focus of the Program Preparing the work place Your appearance Culinary terms Knife skills Washing food Basic cuts of vegetables and fruits Basic cuts of poultry, meat and seafood The 7 methods of cooking

Learning Outcome

At the end of the course, active participants will be able to

Describe how the working area is prepared for work Explain the basics of personal hygiene and chefs grooming Use and explain the mostly used culinary terms Start to develop a comprehensive food preparation vocabulary Explain and observe the safety rules concerning knives Describe the use of various types of knife Name and describe various cuts of vegetables and fruits Select appropriate methods for different cuts of meat and poultry .

Safe Food Handling Target Audience: Food Handlers- Kitchen Staff, Food Servers, Food Processing Personnel Duration: 16 Hours
Focus of the Program Providing safe food The micro world Contamination,

Food allergies and food borne illnesses The safe food handler Purchasing and receiving safe food Keeping food safe in storage Protecting food during preparation Protecting food during service

Learning Outcome At the end of the course, active participants will be able to Explain the dangers of food borne illness Identify potentially hazardous foods Identify the microbial risks associated with various types of food. Identify ways in which food can become contaminated and methods to prevent contamination Determine when to accept or reject different types of foods during receiving Label and store specific types of refrigerated and frozen food Properly store raw foods to prevent cross-contamination Properly thaw frozen foods Identify the minimum internal cooking temperatures of foods Cool, store, and reheat cooked foods properly Safely set up buffets and food bars and replenish them List and apply the eight rules of safe food handling

Pricing Of Complete Learning Solutions

Veloxian International Learning Solution: Fee Guidelines Program Duration* One or two days Three to four days Five days or more Travel days** Investment* 58,000 INR per day 38,000 INR per day 30,000 INR per day 14,000 INR per day International $2500 US per day $2000 US per day $1800 US per day $500 US per day
*These prices are without prejudice and are not a formal offer. Details are confirmed before any proposal is finalized *Prices are for one trainer-consultant and include preparation time *Prices are for consecutive days Co-trainers, trained assistants and translators are available Training days include up to 9 contact hours with groups of up to 24 people Coaching days include up to 9 contact hours with individuals and small groups Research days include up to 9 contact hours of onsite interviews, perusing records, etc **A travel day requires over four hours travel by air, rail or other transport. Travel expenses are paid by the client and include airfare, hotel, and car rental. A 15% retainer is required when a proposal is accepted, and is deducted from the invoice. If air travel is required, a return business class airline ticket is an acceptable deposit.

The Pricing of Veloxian International is very cost effective and is dependent the size of the organisation, number of delegates/employees, and duration of the training contract. The Simplest Pricing Method is per session basis which is Rs.6000 per Session (Per Hour) for short duration programs (logistics and training material expenditure extra). Plus there will a nominal one time prelim training customization cost which is decided after the preassessment of training needs. The Pricing can also be on annual retainer ship basis and is especially suited for companies who want to build long term strategic relationship with Veloxian International and grow professionally. Veloxian International Learning Solutions modules are discounted for the companies that also undertake Management Consultancy services.