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ON QUALITY MANAGEMENT
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implementation. ISO 9002 simply excludes the design element from a similar model for quality assurance. Other designations of quality assurance standards include the QS 9000 series for companies manufacturing parts for the automotive industry, and the ISO 14000 standards for companies involved in environmental management systems specification.
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Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives. Continual improvement: Continual improvement of the organization's overall performance should be a permanent objective of the organization. Factual approach to decision making: Effective decisions are based on the analysis of data and information. Mutually beneficial supplier relationships: An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value. These eight quality management principles form the basis for the quality management system standards within the ISO 9000 family.
documenting the processes and measuring against the standards, you will be able to put in place contingency plans. IMPROVE QUALITY- By measuring and controlling your companies output, you can identify quality issues and implement appropriate measures to increase quality standards of your product. Customer satisfaction is the main objective, an increase in product quality will ensure continual customer support. MEASUREMENT - This refers to the measurement of effectiveness throughout your organization. It is amazing how many companies do not have in place ways of measuring the effectiveness of their processes. It is also important to measure your company against the opposition, the industry and most importantly your customer's satisfaction. PRODUCTIVITY - An increase in productivity can only be achieved by identifying deficiencies and implementing measures to improve these. It is essential to continually identify improvement opportunities and react to these promptly. PROFIT - An increase in productivity, quality, effectiveness and customer satisfaction will increase your bottom line. Your organization will grow in market share and gain a reputation for quality, this means growth and profits.
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The certificate saying that your company complies with the ISO 9000 standard can only be issued by an accredited, third-party registration agency. You should select your registrar at the beginning of the process, and find out in detail what they require before they will grant a registration. Typically, the registrar will conduct a "reassessment audit" to identify areas of noncompliance so that you can correct those areas before the "registration audit." An ISO 9000 registration certificate is valid for three years, and the registration agency may conduct audits at six-month intervals to insure that the company continues to comply with the standard.
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