SME2.0 Quality Management Handbook

Dynamic entrepreneurs are particularly well placed to reap opportunities from globalisation and from the acceleration of technological
change. Our capacity to build on the growth and innovation potential of small and medium-sized enterprises (SMEs), will therefore be decisive for the future prosperity of the EU.
QUALITY MANAGEMENT HANDBOOK
SME 2.0 PROACTIVE NETWORKING IN BUSINESS MANAGEMENT OF EUROPEAN SMES

LEONARDO DA VINCI - TRANSFER OF INNOVATION
LLP-LDV-TOI-2011-HU-012
This project has been funded with support from the European Commission.This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Copyright SME 2.0 Consortium
1 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 Document Control Author:Zsolt Rtsghy Version:FINAL Subject:Quality Management WP:WP1 Date:August 13, 2009 Document Type:Product File:r1_sme20_qm_handbook_en_f ReviewerMria Hartynyi IdentifierR1 Target GroupProject Partners DescriptionDocumentation methods and standards in English, in about 30 pages, published electronically. The QMHB will contain all the common concepts and agreements accepted by the partners, defines the methods of communication and documentation, and the agreed standards. www.smepro.eu
2 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 Table of Content General policies .........................................................................................4
ISO 9001:2008 .......................................................................................................................................................4 GENERAL PRINCIPLES .............................................................................................................................................5 METHODOLOGY......................................................................................................................................................5 PRODUCT REALIZATION ..........................................................................................................................................6 RESPONSIBILITIES...................................................................................................................................................6 Management responsibilities .............................................................................................................................6 WP leaders responsibilities ...............................................................................................................................6 Responsibilities, quality management in WPs ...................................................................................................8 WP9 - DISSEMINATION AND VALORIZATION..........................................................................................................19
www.smepro.eu
QMS ........................................................................................................6
Communication .......................................................................................20 Reporting ................................................................................................21 Document management procedures, SME 2.0 standards ...............................21
Risk management ....................................................................................23 Annexes .................................................................................................25
DOCUMENT FOLDER ON THE SME 2.0 PORTAL......................................................................................................22 STANDARDS ..........................................................................................................................................................21
ANNEX 1. TERMS ........................................................................................................................................................25 ANNEX 2.-PROJECT BASICS ..................................................................................................................................26 Project Summary ..............................................................................................................................................26 Partnership ......................................................................................................................................................27 Target groups....................................................................................................................................................27 Work-packages .................................................................................................................................................27 Planned results .................................................................................................................................................27 ANNEX 3..................................................................................................................................................PARTNERS DATA 29 ANNEX 4 ....................................................................................................................................................PROJECT STAFF 29 ANNEX 5 ................................................................................................................................................PARTNERS TASKS 31 P0 PROMPT .................................................................................................................................................31 P1 DEIS ........................................................................................................................................................33 P2 UWH ........................................................................................................................................................34 P3 CAPDM....................................................................................................................................................35 P4 AICA ........................................................................................................................................................36 P5 SZIGSZ ....................................................................................................................................................37 P6 TREBAG ..................................................................................................................................................38 P7 LIBETRA..................................................................................................................................................39 P8 VART ........................................................................................................................................................40 P9 WireSpider ...............................................................................................................................................41
3 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 www.smepro.eu
General policies
There are many players, actors from different EU countries participating and collaborating in this project, who are working in different national cultures. To achieve the project aims we need common policy and agreements according the working methods. Common quality procedures and quality standards should be created to make sure that the quality of the finished products will meet the requirements of our target groups. 1.1
ISO 9001:2008
SME 2.0s Quality Management Handbook (QMH) is based on ISO 9001:2000 standard which was adopted by Prompt Education in 2001. This QMS emphasizes the importance of understanding and meeting requirements, the need to consider processes in term of added value, obtaining results of process performance and effectiveness, and continued improvement of processes based on objective measurement.
ISO 9001:2008
On the figure (cited from ISO 9001:2008 standard) is the model of a processbased quality management system. The model illustrates that costumers
4 Page of 41
play a significant role in defining requirements as inputs. Monitoring of costumers satisfaction requires the evaluation of information relating to costumer perception as to whether the organization has met the costumer requirements. 1.2
General principles
The Consortium shall: 1. identify the processes needed for QMS and their application through the project period 2. determine the sequence and interaction of these processes 3. determine the criteria and methods to ensure both the operation and control of these processes are effective 4. ensure the availability of resources and information to support and monitoring of these processes 5. monitor, measure an analyze these processes 6. implement actions necessary to achieved planned results and continual improvement of these processes 1.3
Methodology
The Consortium will use the methodology known as Plan-Do-Check-Act (PDCA) to all project processes, with the aim of to enhance the target group satisfaction through the effective application of QMS, including processes for continual improvement and the assurance of conformity to the target group and applicable regulatory methods. Plan-Do-Check-Act Plan Establish the objectives and processes necessary to deliver results in accordance with the target group requirements and the consortiums policies. Do Implement the process Check Monitor and measure processes and product against the policies, objectives and requirements for the product and report of the result Act Take actions to continually improve process performance The PDCA cycle (development, testing, feedback and correction) should be built in every single activity. The systematic use of the PDCA cycle throughout the project provides for the opportunity to continuously improve the products developed, the methodology applied, the process implemented as well as the quality assurance procedures themselves. PDCA
5 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 1.4 www.smepro.eu
Product realization
The Consortium plans all of the product realization. Planning of the product realization should be consistent with the requirements of other processes of QMS. The plan should include 7. quality objectives and requirements for the product, 8. the need to establish processes, documents, and provide resources for the production, 9. required validation, verification, monitoring, inspection and test activities specific to the product and criteria for product acceptance, 10.records needed to provide evidence that the realization processes and resulting product meet the requirements. 2
QMS
With signing the contract between Hungarian Leonardo Agency and PROMPT and between the partners and Prompt we undertake to do our best in order to achieve the project aims and objectives. In the proposal we clearly defined the target group, we carried on a prior need analysis, and on this basis of the analysis we elaborated the work program for the two years long project period.
The target groups of the project are: managers, employees, owners of European SMEs, teachers and trainers of VET, e-learning providers and policy makers.
2.1
Responsibilities
2.1.1 Management responsibilities The Coordinator shall provide evidence of its commitments to the development and implementation of QMS by 1. communicating to the partnership the importance of meeting target group requirements 2. establishing the quality policy, 3. ensuring that quality objectives are established, 4. conducting management reviews. The quality management and quality assurance activities belongs under the control of the Coordinator all over the WPs, but the partners agreed to follow all regulatory defined in SME2.0 QMS. 2.1.2 WP leaders responsibilities The WP leaders are responsible to conduct the activities in the WP, to control all activities considering the planned outcomes. They should do their best to provide all products of the WP in time and in quality defined in the project plan.
Task
WP description, tasks
WP leader
6 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 WP1 WP2 WP3 WP4 WP5 WP6 WP7 WP8 WP9 www.smepro.eu P0-PROMPT P1-DEIS P3-CAPDM P0-PROMPT P0-PROMPT P0-PROMPT P4-AICA P3-CAPDM P0-PROMPT
Project management Systems Analysis and Design of the Transfer of Innovation, needs-analysis SME 2.0 Course design by adapting the donor products Implementation of SME 2.0 course content and the SME 2.0 Proactive Networking Platform Implementation of SME 2.0 modules Pilots Develop EU dimension of SME 2.0 PNP based on ECVET, EQF Evaluation Dissemination and valorization
7 Page of 41
2.1.3 Responsibilities, quality management in WPs 2.1.3.1WP1 Project Management Start and finish: 10/2011 09/2013 (24 months) Activities: Ensure an undisturbed collaboration and smooth communication among the partners; to create productive environment for project development; and to assure the appropriate quality of project outcomes. Communication, collaboration in SME2.0 project portal. organization of project meetings. To progress and control the project activities, procedures and rules from ISO 9001:2008 QMS standards will be applied. To ensure the successful development strategy we will use PDCA-SDCA (Plan, Do, Control, Act, Standardize) cycle methods. In the active period of the project we will monitor, control and evaluate all the activities, and intervene in any case of deviation from the original project aims. Every product of the project must be controlled, verified and validated according the rules of QMS.
WP leader: P0-Prompt-G Educational Centre for Informatics (HU)

P0 directs all ongoing processes, provides the partners with all information needed to carry on the actual tasks. Establishes the evaluation tools, summarizes and publishes the results of the feedback. Meetings kick-off meeting in November 2011 in Hungary (Prompt) developer meeting: in May 2012 in Ireland (DEIS) developer meeting: in January 2013 in Italy (AICA) final meeting in July, 2013 in Hungary (Prompt) Outcomes: R1: Project QM Handbook A documentation covering the methods and standards of the project execution in English, in about 30 pages, published electronically. The QMHB will contain all the common concepts and agreements accepted by the partners, defines the methods of communication and documentation, and the agreed templates used in the project documentation. . It describes the procedures to manage the changes, which would cause significant deviation in the project progress R2: SME2.0 Project Portal A website for communication, collaboration of the partnership, for publishing information for the visitors, for storing all project related documents. R3: User Guide of SME2.0 Project Portal for partners Documentation distributed in digital form. The aim of the document is to help the partners in the online collaboration on the project portal.
8 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 Responsibilities:

Partner Task Establish the programs for the meetings, organizes the meetings in Hungary Establishes SME2 project portal (graphical design, system design) Manage financial issues with partners and with NDA Organizes 2 meetings in Hungary P0-PROMPT Provides interim and final reports, organizes monitoring visits Provides partners with the SME2's portal Guide Provides partners with the SME2's QM Handbook Provides progress reports for the partners (8-10 issues) SME 2.0 project portal (implementation) Organizes the meeting in Ireland Organizes the meeting in Italy Result DATE
www.smepro.eu
R2
November 2011 November 2011.
July, 2013
R3 R1 R2 R1
November 2011 October 2011 Continuous November 2011 May 2012. April 2013
P1-DEIS P4-AICA P2-UWH, P3CAPDM, P4-AICA, P5-SZIGSZ Provides financial information for the coordinator P6-TREBAG Takes part in the online collaboration P7-LIBETRA P8-VART P9WireSpider
R14
Quality assurance activities: P0-P9: evaluation of the meetings P0-P9: evaluation of R2-project portal P0-P9: evaluation of the management P0-PROMPT: evaluation of the collaboration P4-AICA: evaluation the R1-QMH Quality control resources: online questionnaires to get feedback from the partners communication on SME 2.0 PNP monitoring visit/s from national Leonardo Agency evaluation reports interim report final report agreements of meetings (minutes) progress reports
9 Page of 41
2.1.3.2WP2. Systems Analysis and Design of the Transfer of
Innovation, needs-analysis
Start and finish: 10/2011 01/2012 (4 months) Activities: The aim of WP2: to define the work flow in SME 2.0, to consider all the social, pedagogical, collaborative and networking points of view based on the needs analysis of the target groups. The output of WP1 should serve as a reliable and usable basis for adaptation, covering the pedagogical, cognitive and cultural aspects of quality e-learning.
WP leader: P1 DEIS (IE)

DEIS gives professional direction of all ongoing processes, communicates with the developer partners, and provides the developer with information about the outcomes of ??? project. Outcomes R4: Questionnaire for employees, managers of SMEs in three languages to measure their ICT competences in the partner countries R5: SME 2.0 Survey portal (EN, HU, IT). Web application to carry out the online survey in three countries, and serve the basic statistics for the needs analysis R6: Needs-analysis comparative study for processing the figures of the survey and formulate the conclusions. The need analysis will give the basis of the further developments. It will be based on survey and studies in the partners' countries. R7: SME 2.0 Competency Framework a base document for the transfer of innovation, input for design and implementation of SME 2.0 modules and networking platform Responsibilities
Partner Task Collaborates in developing SME 2.0 Competency Framework Implements survey portal (HU,EN, IT) P0-PROMPT Takes part in system analysis and design based on SMELearning model Takes part in the development of the questionnaire Translates CF into Hungarian Actively takes part in elaborating the questionnaire for SME 2.0 survey Carries out the survey in Ireland Contributes to elaborate the SME 2.0 Competency P1-DEIS Framework" based on SMELearning Provides the methodology for SME trainings based on SMELearning model Takes part in analyzing the results, and in formulating the consequence Result R7 R5 DATE June 2012 December 2011
R4 R7 R4 R4 R7 R7 R6
March 2012 June 2012 April 2012 April 2012 June 2012 June 2012 May 2012
10 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012

Partner Task Actively take part in elaborating the questionnaire for SME 2.0 survey Contributes with its expertise to the development of P2-UWH SME 2.0 CF Takes part in analyzing the results, and in formulating the consequence Takes part in organizing the Hungarian survey Collaborates in developing SME 2.0 Competency Framework Provides expertise in the management of language P3-CAPDM translation processes Takes part in system analysis and design based on SMELearning model Takes part in the development of the questionnaire Organizes the establishment of the survey in Italy Provides with its expertise to design SME 2.0 CF and to fit to EU standards P4-AICA Takes part in processing the result of the survey Takes part in the development of the questionnaire Translates the questionnaire into Italian P5-SZIGSZ Takes part in the Hungarian survey P6-TREBAG Takes part in the development of the questionnaire Organizes the establishment of the survey in Hungary Takes part in system analysis and design based on SMELearning model P7-LIBETRA Proposes a possible list of needed competencies for the SME course P8 VART P9-WireSpider Takes part in the Hungarian survey
www.smepro.eu
Result R4 R7 R6 R5 R7 R7 R9 R4 R4 R7 R6 R4 R4 R4 R4 R4 DATE March 2012 June 2012 May 2012 April 2011 June 2012 June 2012 August 2012 March 2012 April 2012 June 2012 May 2012 March 2012 March 2012 April 2012 March 2012 April 2012
R7 R4
May 2012 April 2011
Quality Assurance activities P3-CAPDM, P5-SZIGSZ: evaluation of the SME 2.0 Competency Framework (R7) P8-VART, P9-WIRESPIDER: evaluation of the SME 2.0 CF against the needs of the target group P5-P9: evaluation of the questionnaire regarding the needs of the target group (R4) Quality Control Resources evaluation reports collaboration on the portal drafts, working materials in the documents repository of the portal monitoring visit by Hungarian National Agency progress reports
11 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 interim report final report agreements of meetings (minutes) 2.1.3.3WP3 - SME 2.0 Course design by adapting the donor www.smepro.eu
products
Start and finish: 11/2011 02/2012 (4 months) WP leader: P4 - CAPDM (EN) Activities: The aim of WP3: design the methodology for "SME 2.0 online courses" based on SMELearning recommendation, TENEGEN experiences and on the results of needs-analysis. The consortium will elaborate the syllabuses of SME 2.0 modules according to an agreed competency framework. In this WP have to provide with a consistent course design should be elaborated, with strong dependency on defined learning objectives, the elements of the knowledge to deliver, the methods of the delivery and the methods of proactive networking designed to develop the required skills and competences. The responsibilities of the actors (participants, instructors, tutors, LMS administrators) have to be also defined as a crucial element of the logistics of the training. Outcomes R8: SME 2.0 Curriculum It contains the syllabuses of SME 2.0 modules and the methodology of the course (EN, HU). This document will cover the detailed description of the modules (learning objectives, learning outcomes, responsibilities of the participants, units, etc. This will be the input for the implementation. The product will use both of SMELearning and Tenegen methodology. Responsibilities
Partner P0-PROMPT P1-DEIS P2-UWH Task Result DATE Collaborates in elaborating SME 2.0 curriculum based on the Competency Framework R8 June 2012 Collaborates in translating of the syllabuses into Hungarian R8 Reviewer of the English version of SME 2.0 Curriculum R8 Collaborates in elaborating of the syllabuses of the SME 2.0 modules R8 Collaborates in translating of the syllabuses into Hungarian R8 P3-CAPDM P4-AICA Reviewer of the English version of SME 2.0 Curriculum R8 Collaborates in elaborating SME 2.0 Curriculum by giving European added value R8 Translates the syllabus of one selected module into Italian R8 July 2012 July 2012 June 2012 July 2012 July 2012 June 2012 July 2012
12 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 Quality Assurance activities P1-DEIS: evaluation of SME 2.0 Curriculum against the needs of the target group (R8) Quality Control Resources evaluation reports collaboration on the portal drafts, working materials in the documents repository of the portal monitoring visit by Hungarian National Agency progress reports interim report final report agreements of meetings (minutes) 2.1.3.4WP4 - Implementation of SME 2.0 course content and the www.smepro.eu
SME 2.0 Proactive Networking Platform

Start and finish: 12/2011 07/2012 (8 months) WP leader:P0 PROMPT (HU) Activities: to elaborate the core content based on the definitions of R8 and to implement the SME 2.0 Proactive Networking Environment by adapting the results of Tenegen. Outcomes: R9: SME 2.0 Proactive Networking Platform It serves as e-learning and collaboration platform at the same time, and will be based on Tenegen implementation extended with elements suggested in SMELearning studies. Responsibilities
Partner Task Implements SME 2.0 PNP platform P0-PROMPT Publishes guides for instructors, learners, tutors (EN, HU) P3-CAPDM Reviews the English guides P4-AICA Translates the guides into Italian Result DATE R9 May 2012 R9 R9 R9 R10 May 2012 May 2012 May 2012
Quality Assurance activities P1-DEIS: Evaluation SME 2.0 PNP against the SMELearning concepts (R9, R10) P2-UWH: Evaluates SME 2.0 PNP against the needs of the target group (R9, R10)
13 Page of 41
P7-Libetra: Evaluates SME 2.0 PNP against the needs of the target group (R9, R10) Quality Control Resources proofreading reports validation summary based on the proofreading reports feedback from the evaluators monitoring visit by Hungarian National Agency evaluation and testing reports collaboration on the portal drafts, working materials in the documents repository of the portal monitoring visit by Hungarian National Agency progress reports interim report final report agreements of meetings (minutes) 2.1.3.5WP5 - Implementation of SME 2.0 modules Start and finish: 01/2012 07/2012 (7 months) WP leader:P0 PROMPT (HU) Activities: The aim of WP5: the implementation of the SME 2.0 modules (all learning objects, units, learning guides, tutor guides) and delivery into the networking platform with all course components and Web 2.0 tools for collaboration based on Tenegen experiences. At the end of this WP the online course will be ready for use in the training of tutors, followedby the pilots. Outcomes R10: Digital learning objects (modules, units) of SME 2.0 course divided into 4 modules: S01 . Information and Knowledge Management S02 . Project Management S03 . Online Marketing S04 . Human Resource Management R11: SME 2.0 Proactive Networking Platform completed with learning objects, web 2.0 tools, course components. Languages: platform EN, HU, IT, modules: four modules in EN, HU, and one module in IT. Responsibilities
Partner Task Designs, authors the learning objects based on SME 2.0 CF (EN, HU) Result DATE R9 June 2012 Sept Oct 2012
P0-PROMPT Implements the learning objects on SME 2.0 PNP (EN, HU and one module in IT) R11
14 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 P0-PROMPT

Implements the learning objects on SME 2.0 PNP (EN, HU and one module in IT) Reviews the English version of core content and the learning objects Authors the core content of the modules in English and in Hungarian Translates all components of one SME 2.0 module into Italian
www.smepro.eu
R11 R10 R10 R10 August 2012 August 2012 Sept 2012 Aug-Sept 2013
P1-DEIS P2-UWH P4-AICA P5-SZIGSZ P7-LIBETRA P8-VART P9-WireSpider
Tests and evaluates SME 2.0 PNP against the needs of the R14 target group
Quality Assurance activities P5-P9 : evaluation of SME 2.0 PNP against the needs of the target group (R11) Quality Control Resources testing reports validation of the implementation against the common standards, proof readings (professional, stylistic, hyphenation, grammar).drafts, working materials in the documents repository of the portal monitoring visit by Hungarian National Agency progress reports final report agreements of meetings (minutes) 2.1.3.6WP6 - Pilots Start and finish: 06/2011 01/2013 (7 months) WP leader: P0 PROMPT (HU) Activities: The aim of the WP6: to establish a pilot course for VET teachers and trainers in the partners. countries (HU, IT). The project will prove that the courses will be able to generate a proactive networking among the employees of SMEs, that the environment meets the learners. requirements, that the content is professional, that the tutoring facilitates real collaboration and knowledge sharing, and that the creativity of participants has been heightened. Outcomes R12: SME 2.0 Proactive Networking Platform Validation report of the pilot, learning outcomes vs. learning objectives Responsibilities
Partner Task Administer the enrollment into the Hungarian pilot Result DATE Oct 2012March 2013
15 Page of 41

Oct 2012March 2013 Oct 2012March 2013 April 2013 Sept 2012 Sept-Oct 2012 R14 July 2013. Oct 2012March 2013 April 2013 Oct 2012March 2013 Oct 2012March 2013 Oct 2012March 2013 Sept-Oct 2012
Delegates 2 tutors into the pilot P0-PROMPT Ensure the operating of the SME 2.0 PNP for the pilot Establishes the validation report based on the feedback of the Hungarian participants R12 Establishes training for tutors
Takes part in the recruitment in Hungary P3-CAPDM Evaluation reports, documents to prove real PDCA cycles, which ensures the quality of the products
P4-AICA
Delegates 1 tutor into the Italian pilot Establishes the validation report based on the feedback of the Italian participants R12
Organizes the recruitment in Italy P5-SZIGSZ Delegates 12 students, 1 tutors into the pilot, takes part in the validation process Delegates one employee as a participant of the pilot , P6-TREBAG takes part in the validation process Organizes the recruitment in Hungary During the pilot - implements and tries out some of the most important web 2.0 tools for SMEs -tries out the various possibilities of the cloud P7-LIBETRA computing -uses different mobile devices -organises a functioning network of SMEs -organises a network for exchange of SME experiences P2-UWH Delegates 1 participant into the pilot, takes part in the P8-VART validation process R12 P9-WireSpider
Oct 2012March 2013 April 2013
Quality Assurance activities P5-P9: Evaluation of the pilot (R12) Quality Control Resources evaluating reports by teachers evaluation reports by headmasters monitoring visit by Hungarian National Agency progress reports final report agenda and minutes of workshops 2.1.3.7WP7 - Develop EU dimension of SME 2.0 PNP based on
ECVET, EQF
Start and finish: 11/2012 - 08/2013 (10 months)
16 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 WP leader: P4 AICA (IT) Partner participating: All partners Activities: WP7 will formulate the next steps towards standardization by taking all EU recommendations (e.g. ECVET, EQF) into consideration in a study integrating the experiences of the pilot. Description of activities: The consortium will define the actions needed to create an EU standard for recognizing the competences developed by the course at European level, and should elaborate a model of e-learning to unambiguously demonstrate principles of added value of the .e. for SMEs. Using the results of the analysis at the EU level, a proposal/blueprint for the Hungarian e-learning accreditation system will be made in order to achieve the recognition of SME 2.0 certificates at national level in Hungary. Outcomes R13 Recommendation for EU level standardization of SME 2.0 certificate. In this document the consortium will define the actions needed to create EU standard in order to make recognizable the competences developed by SME 2.0 as a certificate at European and in Hungary Responsibilities
Partner Task Result DATE P0-PROMPT Based on R13 prepare SME 2.0 course for the accreditation in the Hungarian Adult Education System R13 August 2013 P0-PROMPT Collaborates in formulating the recommendation towards the P1-DEIS EU level recognition of SME 2.0 certificate R13 June 2013 P2-UWH P4-AICA Drive the collaboration aimed to integrate EU dimension of SME 2.0 course on ECVET, EQF R13 June 2013
www.smepro.eu
Quality Assurance activities P7-LIBETRA: Evaluates the accreditation documents of the Hungarian SME 2.0 course (R13) Quality Control Resources evaluating reports monitoring visit by Hungarian National Agency final report 2.1.3.8WP8 - Evaluation Start and finish: 10/2011 09/2013 (11 months) WP leader: P3 CAPDM (EN) Partner participating: All partners
17 Page of 41
Activities: The aim of WP8 to control the projects processes, to verify and validate all of projects results. The procedures will be carried out at all crucial points of the developments, and at the stated milestones. This WP will involve all partners and the representatives of the primary and secondary target groups (SMES and teachers, trainers, students of VET schools) Outcomes: R14 Evaluation reports Documents to prove real PDCA cycles which ensures the quality of the products Responsibilities Task WP1 WP2 WP3 WP4 WP5 WP6 WP7 WP8 WP9 WP description Project management Systems Analysis and Design of the Transfer of Innovation, needs-analysis SME 2.0 Course design by adapting the donor products Implementation of SME 2.0 course content and the SME 2.0 Proactive Networking Platform Implementation of SME 2.0 modules Pilots WP leader P0PROMPT P1-DEIS Evaluator P1-P9 P0-PROMPT
P3-CAPDM P0-PROMPT P0PROMPT P0PROMPT P0PROMPT External experts P3-CAPDM Independent evaluators
Develop EU dimension of SME 2.0 PNP based on P4-AICA P7-LIBETRA ECVET, EQF Evaluation P3-CAPDM P0-PROMPT European: P0AICA Dissemination and valorization PROMPT Hungarian: TREBUG
Task Elaborates the templates for evaluation (HU/EN) Organizes the overall evaluation of the project work and results, control the PDCA activities Result DATE Oct 2011 R14 July 2013
Partner P0-PROMPT P3-CAPDM P0-PROMPT P1-DEIS P2-UWH P3-CAPDM P4-AICA P5-SZIGSZ P6-TREBAG P7-LIBETRA P8-VART P9-WireSpider
Carries out the evaluation/the modification depending on the tasks checked out in the WPs R14
Continuous
18 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 Quality Assurance activities P0-P9: Carrying out the evaluation/the modification depending on the tasks checked
out in the WPs (R14)
www.smepro.eu
Quality Control Resources evaluating reports 2.2
WP9 - Dissemination and valorization
Start and finish: 10/2011 09/2013 (11 months) WP leader: P0 - PROMPT Partner participating: All partners Activities: The aim of WP9: the exploitation of the results at national and European level, through all possible and relevant forums. The dissemination activities begin at the start of the project and will be continued throughout the project period. Outcomes: R15 Documents of dissemination and valorization Documents of dissemination and a plan for valorization of SME 2.0 results. Responsibilities
Partner Task Result DATE Carries on dissemination and enters the results into the online form R15 Creates and publishes the flyers in EN/HU (prints) R15
Generates collaboration on SME2 portal - publishes news on P0-PROMPT related topics (national, sector, institutional and project level) minimum once a months R15 Implements online web form for dissemination R15 Elaborates valorization plan to exploit the results R15 P1-DEIS P2-UWH P3-CAPDM P4-AICA Publishes Newsletters 1., 12. issues Publishes SME2 Newsletter in 2012 March,1. issue Publishes two newsletters Publishes one newsletter Publishes one newsletter R15 R15 R15 R15 R15 R15 R15 R15 R15 Dec 2011, Oct 2013. March 2012. See the table below See the table below See the table below See the table below See the table below See the table below See the table below
P5-SZIGSZ Publishes one newsletter P6-TREBAG Publishes one newsletter P7-LIBETRA P8-VART Publishes two newsletters Publishes one newsletter
19 Page of 41

Partner P9WireSpider P1-DEIS P2-UWH P3-CAPDM P4-AICA P5-SZIGSZ P6-TREBAG P7-LIBETRA P8-VART Task Publishes one newsletter
www.smepro.eu
Result DATE See the table R15 below
Carries on dissemination and enters the results into the online form Plans the valorization in its country R15 Publishes information about SME2 on its website Publishes news on related topics (national, sector, institutional or project level) minimum once a months (EN)
Quality Assurance activities R15 P0- PROMPT Quality Control Resources Dissemination plan Valorization plan Newsletters
Issues Partner 1P0-PROMPT 2P1-DEIS 3P2-UWH 4P3-CAPDM 5P7-WireSpider 6P6-TREBAG 7P0-SZIGSZ 8P8-VART 9P4-AICA 10P7-LIBETRA 11P2-UWH 12P0-PROMPT Date December 1, 2011 March 1, 2012 May 1, 2012 July 1, 2012 September 2, 2012 November 3, 2012 January 1, 2013 March 2, 2013 May 3, 2013 July 4, 2013 September 4, 2013 October 1, 2013
Communication
To keep track of all the partners the project will be supported by many modern communication systems: e-mail, electronic messaging, web based collaborative tools, ftp server. The Consortium decided to carry on all communication concerning the development mostly on the portal. We try to avoid the e-mail between the partners as far as possible in order to share all the crucial information inside the partnership. The implemented CMS (Content Management System) should provide a comfortable technological background for the collaboration. Every decision impacting the future of the project must be communicated to all the project responsible. Permanently updated, the planning is dispatched to all the partners at each change.
20 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 4 www.smepro.eu
Reporting
The Coordinator prepares financial and general reporting, as the whole administrative management. Every partner has to contribute to this reporting, and to the insurance quality policy, which defines its production (see part below). It includes at least a quarter general and financial account of the project; a dayto-day updated monthly work packages delivery check. Partners should follow the progress reports published on the portal, and should react to the questions concerning their tasks stated in the document. 5
Document management procedures, SME 2.0 standards

Document folder on the SME 2.0 portal
5.1
All the documents created by the partners as working materials or final versions of the results should be uploaded into the Documents folder established on the portal. The tree of the folder is illustrated as follows: Almost each of WP subfolders (except the first two folders, WP0 and WP8) has the same structure:
results: the documents of the results (products) developed in the WP This folder contains as many subfolders as many belongs to the WP: template: SME 2.0 templates for the partners to use for document work: any resources uploaded by the partners for the collaboration draft versions of the results.
Remark 2.
Please avoid to modify the structure of the folders!

5.2
Standards
For the SME 2.0 documents the partners use unified document templates with common word styles. The templates are created parallel with the project progress. Common templates are used for: creating reports for sharing among the partners as working materials publishing results, longer studies, documentations creating SME 2.0 Newsletters creating evaluation reports
21 Page of 41
The graphical elements (logos, headers) are loaded up into the Quality Management folder under the Templates
Remark 3.
Some documents have been prepared earlier than the templates were finished. We do not change them.
22 Page of 41
Risk management
Weig Action ht Statu Responsibl Date s e Risk Typ e
We use the table below to plan the risk management.

RID Description
The target group In the design phase a will not be defined crucial emphasis should as precise as it be placed on defining the would be important needs and specification to fit the products of target group. Both the R1 to cover the needs 16 methodology and the of SMEs. The competency framework methodology will be have to focus on the too general risking differences among the the usability of the preliminary knowledge of products. the participants. Strengthen the organizing, repeat the Survey fails due to request, publish the R4 uninteresting of the 16 survey on target group elearningeuropa.eu portal Collaboration fails Check the methods and R2 9 among partners tools of management The SME 2.0 platform fails to Pay special attention on create an the technological design, R3 12 ergonomically on the ergonomics of the appropriate solution platform for the learning Elaborate the dissemination and valorization plan very Exploitation of the detailed at the beginning R5 results will not be as 12 of the project, and carry effective as needed out the control of the fulfillments of planned activities.
Risk number allocated Unique identifier for each item in risk log. Description Summary of risk Risk type (delivery, project, stage) Classification of the risk, risks relate to delivery of achieved aims (D), project risks relate to the management (M) of the project such as timescales and resources, WP risks are risks associated with a specific phase of the project work. Probability Provides an assessment on how likely it is that this risk will occur. Classifications are: VL-very low <20% L-Low , 21%-40% M-Medium 41-60%, H-High 61-80% VH - Very High >80% Impact Provides an assessment of the impact that the occurrence of this risk would have on the project. How many percents of the results will be risked?
P0PROMPT, 01.10. C P1-DEIS, D 2011. P2-WHU, P3-AICA
01.10. P0- 2011 Prompt, D P6TREBAG
P0- 01.10. M PROMPT 2011 01.10. P02011 PROMPT, C P1-DEIS, WP P2-WHU, P3-AICA C 01.10. 2011 C All partners WP
VL-very low L-Low , 21%-40% M-Medium H-High VH - Very High
<20%
41-60%, 61-80% >80%
Weight: 1-25 according the figure Action Action to be taken to prevent, reduce or transfer the risk. This may include production of contingency plans. Responsible Individual responsible for the ensuring this risk is appropriately
23 Page of 41

managed and counter measures are undertaken. Status Indicates whether this is a current risk or if risk can no longer arise and impact the project. Classifications are: C-current or E-ended.
www.smepro.eu Date identified Record of when risk was identified.
24 Page of 41
Annexes
Terms
Annex 1.
Quality management
Quality management includes all the activities that the Consortium use to direct, control, and coordinate quality. These activities include formulating a quality policy and setting quality objectives. They also include quality planning, quality control, quality assurance, and quality improvement. Quality assurance (QA) Quality assurance is a set of activities intended to establish confidence that quality requirements will be met. QA is one part of quality management. Validation Validation is the first phase of the control whether the product meet the defined requirements or not. Whenever all requirements have been met, a validated status is achieved. In terms of SME 2.0 the validation means that all products will be reviewed by internal or external expert. Verification The validated products should be undertaken a verification process too. The verification will be carried on by involving the target group. In SME 2.0 the developed courses will be validated by the internal and external reviewer, who will control that the courses are elaborated correctly to reach the aimed competencies. The verification process will be established as pilot course involving teachers and trainers. On the basis of the feedbacks the course can be verified or should be modified against the suggestions. Valorization Originally a French term, the concept of valorization is now widely accepted by the European vocational training community. Valorization can be described as the process of disseminating and exploiting projects outcomes with a view to optimizing their value, enhancing their impact and integrating them into training systems and practices at local/national as well as European level. The valorization activities must be spelled out in a single, coherent valorization plan which must include a balanced description of activities for disseminating and exploiting the project results. The valorization plan should: identify the needs of interested sectors, domains and end users; define clearly the end users of the projects results; ensure that these end users will be consulted during the life of the project; explain how during and after the end of the project, the results will be disseminated and exploited; how they will reach these objectives both during and after the development of the project, and which outside players and bodies will be involved Dissemination Dissemination is A KEY TO VALORISATION. Information on how the project is developing and dissemination of the results to target groups are the essential Copyright SME 2.0 Consortium 25 Page of 41
tools for project valorization. Dissemination involves ongoing production of clear, targeted information on a projects achievements via appropriate means. Risk Assessment Risk assessment is a scientifically based process of evaluating hazards and the likelihood of exposure to those hazards, and then estimating the resulting public health impact. It provides a scientific framework for understanding the impact of a wide variety of variables by considering several key questions, such as: What are the factors that result in risk? What is the likelihood of harm? How much harm could occur?
7.1
Annex 2.-Project basics
Acronym: SME 2.0 Title: PROACTIVE NETWORKING IN THE BUSINESS MANAGEMENT OF EUROPEAN SMEs Duration: 24 months,1.October 2011 30. September 2013 Action type: Transfer of Innovation Programme: Leonardo da Vinci LLL Subprogramme Participating countries: Hungary, Ireland, United Kingdom, Italy Website: http://sme2.prompt.hu Contact: Mria Hartynyi, Prompt-G Ltd., Hungary E-mail: maria.hartyanyi@prompt.hu, skype: hmaria718 7.1.1 Project Summary Small and Medium Enterprises are acknowledged all over the world as the drivers of economic growth. The economic importance of SMEs is declared in the European initiatives, but their limitations regarding the innovations are reported in the related studies. The initiatives were followed by several actions and as a result, we have a huge amount of valuable online and offline contents covering the knowledge required for powerful business management. In spite of this fact even the new generation of entrepreneurs (Net Generation) is not fully aware of the business potential of social networks, online collaboration, and communication tools.
Aims
The aim of the project is to transfer the comprehensive methodology, the innovation of the LdV project SMELearning into a proactive networking of European SMEs, in which they will able to utilize the business potential of the newest web 2.0 and networking technology offered by the digital age. SME 2.0 project will transplant the methodology into living and sustainable e-learning practice by generating online, knowledge sharing community.
Objectives
1. SME 2.0 Multilingual Open Learning Platform with constructivist approach, with project based "learning by doing" methods. 2. E-learning course for SMEs that enables them to utilize the open source web 2.0 applications in their business management. Four e-learning modules (Information and knowledge management, Project management, Online marketing, Human resource management) for developing their advanced digital competencies in practice oriented approach. 3. Proactive Networking Platform of European SMEs which supports a heavy collaboration and knowledge sharing among the managers and employees of
26 Page of 41
SME. PNE will help them to recognize the business potential of the newest open source web based tools, and establish a space for a business oriented community of practice (CoP).
Impact
The project would contribute to the general and specific objectives of LLL programme, to the LdV priorities by creating a sustainable community of practice of SMSs in order they should create successful business management motorized always by the newest information and communication technology. 7.1.2 Partnership The representatives of the donor projects (DEIS, IE) is the member of the consortium. In the partnership 10 partners from 4 countries (HU, IT, IE, UK) demonstrate the synergy needed to take the maximum of the transfer of innovation. The consortium covers all the methodological, pedagogical, technological competencies for establishing a sustainable e-learning solution.
P0PROMPT P1DEIS P2NYME P3CAPDM P4AICA P5SZIGSZ P6TREBAG P7LIBETRA P8VART P9WireSpider PROMPT-G Education and Training Centre for Information Technology Ltd. Cork Institute Of Technology in Ireland University of West Hungary (Faculty of Economics) CAPDM Ltd Associazione Italiana Informatica e Calcolo Automatico TREBAG Kft.
Szchenyi Istvn Secondary Grammar and Comprehensive School Libetra Service Ltd. VisionArt Europe Trading and Servicing Ltd. WireSpider Ltd.
7.1.3 Target groups

The target group of the project are: managers, employees, owners of European
SMEs, teachers and trainers of VET, e-learning providers, policy makers. Our vision is to reach the target group directly involving them into this collaboration. The target country is Hungary, but the results will be utilized in all partner countries. The representatives of the donor projects (DEIS, IE) is the member of the consortium. In the partnership 10 partners from 4 countries (HU, IT, IE, UK) demonstrate the synergy needed to take the maximum of the transfer of innovation. The consortium covers all the methodological, pedagogical, technological competencies for establishing a sustainable e-learning solution. 7.1.4 Work-packages
WP1 WP2 WP3 WP4 WP5 WP6 WP7 WP8 WP9 Project management Systems Analysis and Design of the Transfer of Innovation, needs-analysis SME 2.0 Course design by adapting the donor products Implementation of SME 2.0 course content and the SME 2.0 Proactive Networking Platform Implementation of SME 2.0 modules Pilots Develop EU dimension of SME 2.0 PNP based on ECVET, EQF Evaluation Dissemination and valorisation
7.1.5 Planned results Result ID Description WP
27 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11 R12 R13 R14 Project QM Handbook (EN) SME2.0 Project Portal (EN, HU) User Guide of SME2.0 Project Portal (EN) Questionnaire for employees (EN, IT, HU) SME 2.0 Survey portal (EN, HU, IT). Needs-analysis - comparative study for processing the figures of the survey and formulate the conclusions. SME 2.0 Competency Framework will be a base document for the transfer of innovation (EN, HU) SME 2.0 Curriculum . syllabuses of SME 2.0 modules and the methodology of the course (EN, HU) SME 2.0 Proactive Networking Platform Digital learning objects (modules, units) of SME 2.0 course divided into 4 modules SME 2.0 Proactive Networking Platform completed with learning objects, web 2.0 tools, course components Validation report of the pilot. learning outcomes vs learning objectives Recommendation for EU level standardization of SME 2.0 certificate Evaluation reports, documents to prove real PDCA cycles which ensures the quality of the products. www.smepro.eu WP1 WP1 WP1 WP2 WP2 WP2 WP2 WP3 WP4 WP4 WP5 WP6 WP7 WP8
28 Page of 41
7.2 Nr P0
Annex 3
Abr.
Partners data
Magyar nv Angol nv URL
P1
P2 P3 P4
P5 P6 P7 P8 P9 7.3
PROMPT-G Education and PROMPT Training Centre for HU www.prompt.hu Information Technology Cork Institute Of Cork Institute Of DEIS Technology in IE www.cit.ie Technology in Ireland Ireland Nyugat-Magyarorszgi University of West Egyetem Hungary (Faculty NYME HU www.nyme.hu (Kzgazdasgtudomnyi of Economics) Kar) CAPDM Ltd. CAPDM CAPDM Ltd. EN www.capdm.com Associazone Italiana Assotiation of AICA Informatica e Calcolo Italian Information IT www.aicanet.it Automatico Technologie Szchenyi Istvn Szchenyi Istvn Secondary SZIGSZ Gimnzium s Grammar and HU www.szechenyi.hu Szakkzpiskola Comprehensive School TREBAG Ltd. TREBAG TREBAG Kft. HU www.trebag.hu Libetra Szolgltat Betti Libetra Service LIBETRA HU http://libetra.prompt.hu Trsasg Ltd. VisionArt Europe VisionArt Europe Trading VART Kereskedelmi s HU and Servicing Ltd Szolgltat Kft WireSpider Ltd. WireSpider DrtPk Kft. HU Prompt-G Szmtstechnikai Oktatkzpont Kft.
Annex 4
Project staff
Partner name P0-PROMPT P0-PROMPT P0-PROMPT P0-PROMPT P0-PROMPT P1-DEIS P1-DEIS P1-DEIS P1-DEIS P2-NYME P3-CAPDM P3-CAPDM P4-AICA P4-AICA E-mail maria.hartyanyi@prompt.hu (coordinator) ili@prompt.hu (financial issues) judit.mezei@prompt.hu (administrative issues) Country Hungary Hungary Hungary
First and last name Hartynyi Mria Tth Istvnn Mezei Judit Gerht Szilvia Lengyel Zsolt Gearoid O Suilleabhain Dr Margaret Linehan Roisin Garvey Darragh Coakley: Dr Tth Zsolt Ken Currie Martin Smith Pierfranco Ravotto Gulio Occhini
szilvia.gerhat@prompt.hu (developer, manager) Hungary zsolt.lengyel@prompt.hu (developer, manager) Hungary gearoid.OSuilleabhain@cit.ie margaret.linehan@cit.ie roisin.garvey@cit.ie darragh.coakley@cit.ie zstoth@ktk.nyme.hu farago@emk.nyme.hu kwc@capdm.com mss@capdm.com p.ravotto@aicanet.it g.occhini@aicanet.it Ireland Ireland Ireland Ireland Hungary Hungary UK UK Italy Italy
Prof. Dr. Farag Sndor P2-NYME
29 Page of 41

First and last name Varga rpd Kvesd Andrea Dr Bessenyei Istvn Gelencsr Lajos Dmi Zsolt Partner name P5-SZIGSZ P6-TREBAG P7-LIBETRA P8-VART E-mail varga.arpad@educentrum.hu andrea.kovesd@trebag.hu libetrabt@gmail.com gelencser@visionart.hu
www.smepro.eu
Country Hungary Hungary Hungary Hungary Hungary
P9-WireSpider zsdemi@gmail.com
30 Page of 41
7.4
Annex 5
Partners tasks
Resul t
7.4.1 P0 PROMPT
Task Establish the programs for the meetings, organizes the meetings in Hungary Establishes SME2 project portal (graphical design, system design) Manage financial issues with partners and with NDA Organizes kick-off meeting in Hungary Organizes the last meeting in Hungary Provides interim and final reports, organizes monitoring visits Provides partners with the SME2's portal Guide Provides partners with the SME2's QM Handbook Provides progress reports for the partners (8-10 issues) SME 2.0 project portal (implementation) Collaborates in developing SME 2.0 Competency Framework Implements survey portal (HU,EN, IT) Takes part in system analysis and design based on SMELearning model Takes part in the development of the questionnaire Translates CF into Hungarian R4 R7 R2 R7 R5 R3 R1 DATEWP WP 1 WP Nov 11 1 WP 1 WP November 2011. 1 WP July, 2013 1 WP 1 WP Nov 11 1 WP Oct 11 1 WP Continuous 1 WP Nov 11 1 WP June 12 2 WP Dec 11 2 WP 2 WP March 12 2 WP June 12 2 WP June 12 3 WP July 12 3 WP May 12 4 WP May 12 4 WP June 12 5 WP Sept Oct 2012 5 Oct 2012-March WP 2013 6 Oct 2012-March WP 2013 6 Oct 2012-March WP 2013 6
R2
Collaborates in elaborating SME 2.0 curriculum based on R8 the Competency Framework Collaborates in translating of the syllabuses into R8 Hungarian Implements SME 2.0 PNP platform R9 Publishes guides for instructors, learners, tutors (EN, R9 HU) Designs, authors the learning objects based on SME 2.0 R9 CF (EN, HU) Implements the learning objects on SME 2.0 PNP (EN, R11 HU and one module in IT) Administer the enrolment into the Hungarian pilot Delegates 2 tutors into the pilot Ensure the operating of the SME 2.0 PNP for the pilot R12 R12 R12
31 Page of 41

Task Establishes the validation report based on the feedback of the Hungarian participants Establishes training for tutors Takes part in the recruitment in Hungary Resul t R12 R12 R12
www.smepro.eu
DATEWP WP 6 WP Sept 12 6 WP Sept-Oct 2012 6 WP aug.13 7 WP June 13 7 WP Oct 11 8 WP Continuous 8 WP Nov 11 9 WP Nov 11 9 WP 9 WP 9 April 13
Based on R13 prepare SME 2.0 course for the R13 accreditation in Hungary Collaborates in the recommendation towards the EU level R13 recognition of SME 2.0 certificate Elaborates the templates for evaluation (HU/EN) R14
Carries out the evaluation/the modification depending on R14 the tasks checked out in the WPs Creates and publishes the flyers in EN/HU (prints) Implements online web form for dissemination Elaborates SME 2.0 valorization plan to exploit the results Publishes two newsletters (1., 12. issues) R15 R15 R15 R15
32 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 7.4.2 P1 DEIS

Task Organizes the meeting in Ireland Actively takes part in elaborating the questionnaire for SME 2.0 survey Carries out the survey in Ireland Resul t R4 R4 DATE WP May 2012. WP1 April 12WP2 April 12 WP2 June 12 WP2
www.smepro.eu
Contributes to elaborate the SME 2.0 Competency R7 Framework" based on SMELearning Provides the methodology for SME trainings based on R7 SMELearning model Takes part in analyzing the results, and in formulating the R6 consequence Reviewer of the English version of SME 2.0 Curriculum R8 Reviews the English version of core content and the R10 learning objects Collaborates in the recommendation towards the EU level R13 recognition of SME 2.0 certificate Carries out the evaluation/the modification depending on R14 the tasks checked out in the WPs Publishes one newsletter (2. Issue) Carries on dissemination and enters the results into the online form. Plans the valorization in its country. Publishes information about SME2 on its website. Publishes news on related topics (national, sector, institutional or project level) minimum once a months (EN) R15
June 12WP2 May 12WP2 July 12WP3 aug.12WP5 June 13WP7 ContinuousWP8 WP9
R15
ContinuousWP9
33 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 7.4.3 P2 UWH

Task Resul t DATE WP WP1 March 12 June 12 WP2 WP2
www.smepro.eu
Provides financial information for the coordinator Takes part in the online collaboration Actively take part in elaborating the questionnaire for SME R4 2.0 survey Contributes with its expertise to the development of SME R7 2.0 CF Takes part in analyzing the results, and in formulating the R6 consequence Takes part in organizing the Hungarian survey R5 Collaborates in elaborating of the syllabuses of the SME R8 2.0 modules Collaborates in translating of the syllabuses into R8 Hungarian Authors the core content of the modules in English and in R10 Hungarian Delegates 1 participant into the pilot, takes part in the R12 validation process Collaborates in the recommendation towards the EU level R13 recognition of SME 2.0 certificate Carries out the evaluation/the modification depending on R14 the tasks checked out in the WPs Publishes two newsletters (3. 11. issues) R15 Carries on dissemination and enters the results into the online form. Plans the valorization in its country. Publishes information about SME2 on its website. Publishes news on R15 related topics (national, sector, institutional or project level) minimum once a months (EN)
May 12WP2 April 11 WP2 June 12WP3 July 12WP3 aug.12WP5 April 13WP6 June 13WP7 ContinuousWP8 WP9
ContinuousWP9
34 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 7.4.4 P3 CAPDM

Task Provides financial information for the coordinator Takes part in the online collaboration Collaborates in developing SME 2.0 Competency Framework Provides expertise in the management of language translation processes Takes part in system analysis and design based on SMELearning model Takes part in the development of the questionnaire Reviewer of the English version of SME 2.0 Curriculum Reviews the English guides Resul t DATE WP WP1 R7 R7 R9 R4 R8 R9 June 12 WP2
www.smepro.eu
June 12WP2 August 2012WP2 March 12 WP2 July 12WP3 May 12WP4 July 2013.WP6 July 13WP8 ContinuousWP8 WP9
Evaluation reports, documents to prove real PDCA cycles, R14 which ensures the quality of the products Organizes the overall evaluation of the project work and results, control the PDCA activities R14
Carries out the evaluation/the modification depending on R14 the tasks checked out in the WPs Publishes one newsletter (4. issue) R15 Carries on dissemination and enters the results into the online form. Plans the valorization in its country. Publishes information about SME2 on its website. Publishes news on R15 related topics (national, sector, institutional or project level) minimum once a months (EN)
ContinuousWP9
35 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 7.4.5 P4 AICA

Task Organizes the meeting in Italy Provides financial information for the coordinator Takes part in the online collaboration Organizes the establishment of the survey in Italy Provides with its expertise to design SME 2.0 CF and to fit to EU standards Takes part in processing the result of the survey Takes part in the development of the questionnaire Translates the questionnaire into Italian Collaborates in elaborating SME 2.0 Curriculum by giving European added value Translates the syllabus of one selected module into Italian Translates the guides into Italian Translates all components of one SME 2.0 module into Italian Delegates 1 tutor into the Italian pilot R4 R7 R6 R4 R4 R8 R8 R9 R10 R12 Resul t DATE WP April 13 WP1 WP1 April 12 WP2 June 12WP2 May 12 WP2 March 12 WP2 March 12 WP2 June 12WP3 July 12WP3 May 12WP4 Sept 12WP5 Oct 2012-March WP6 2013 April 13WP6 Oct 2012-March WP6 2013 June 13WP7 ContinuousWP8 WP9
www.smepro.eu
Establishes the validation report based on the feedback R12 of the Italian participants Organizes the recruitment in Italy Drive the collaboration aimed to integrate EU dimension of SME 2.0 course on ECVET, EQF R12 R13
Carries out the evaluation/the modification depending on R14 the tasks checked out in the WPs Publishes one newsletter (9. issue) R15 Carries on dissemination and enters the results into the online form. Plans the valorization in its country. Publishes information about SME2 on its website. R16 Publishes news on related topics (national, sector, institutional or project level) minimum once a months (EN)
ContinuousWP9
36 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 7.4.6 P5 SZIGSZ

Task Provides financial information for the coordinator Takes part in the online collaboration Takes part in the Hungarian survey Tests and evaluates SME 2.0 PNP against the needs of the target group R4 R14 Resul t DATE WP WP1 April 12 WP2 Aug-Sept 2013WP5 Oct 2012-March WP6 2013 ContinuousWP8 WP9
www.smepro.eu
Delegates 12 students, 1 tutors into the pilot, takes part R12 in the validation process Carries out the evaluation/the modification depending on R14 the tasks checked out in the WPs Publishes one newsletter (7. issue) R15 Carries on dissemination and enters the results into the online form. Plans the valorization in its country. Publishes information about SME2 on its website. R16 Publishes news on related topics (national, sector, institutional or project level) minimum once a months (EN)
ContinuousWP9
37 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 7.4.7 P6 TREBAG

Task Provides financial information for the coordinator Takes part in the online collaboration Takes part in the development of the questionnaire Organizes the establishment of the survey in Hungary Delegates one employee as a participant of the pilot , takes part in the validation process Organizes the recruitment in Hungary R4 R4 R12 R12 Resul t DATE WP WP1 March12 WP2 April 12 WP2 Oct 2012-March WP6 2013 Sept-Oct 2012WP6 ContinuousWP8 WP9
www.smepro.eu
Carries out the evaluation/the modification depending on R14 the tasks checked out in the WPs Publishes one newsletter (6. issue) R15 Carries on dissemination and enters the results into the online form. Plans the valorization in its country. Publishes information about SME2 on its website. R16 Publishes news on related topics (national, sector, institutional or project level) minimum once a months (EN)
ContinuousWP9
38 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 7.4.8 P7 LIBETRA

Task Resul t DATE WP WP1 May 12WP2 May 2012WP2 Aug-Sept 2013WP5
www.smepro.eu
Provides financial information for the coordinator Takes part in the online collaboration Takes part in system analysis and design based on R4 SMELearning model Proposes a possible list of needed competencies for the R7 SME course Tests and evaluates SME 2.0 PNP against the needs of R14 the target group During the pilot - implements and tries out some of the most important web 2.0 tools for SMEs -tries out the various possibilities of the cloud computing R12 -uses different mobile devices -organises a functioning network of SMEs -organises a network for exchange of SME experiences Carries out the evaluation/the modification depending on R14 the tasks checked out in the WPs Publishes two newsletters (10. issue) R15 Carries on dissemination and enters the results into the online form. Plans the valorization in its country. Publishes information about SME2 on its website. R16 Publishes news on related topics (national, sector, institutional or project level) minimum once a months (EN)
Oct 2012-March WP6 2013
ContinuousWP8 ContinuousWP9
ContinuousWP9
39 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 7.4.9 P8 VART

Task Provides financial information for the coordinator Takes part in the online collaboration Takes part in the Hungarian survey R4 Tests and evaluates SME 2.0 PNP against the needs of the R14 target group Delegates 1 participant into the pilot, takes part in the R12 validation process Carries out the evaluation/the modification depending on R14 the tasks checked out in the WPs Publishes one newsletter (8. issue) R15 Carries on dissemination and enters the results into the online form. Plans the valorization in its country. Publishes information about SME2 on its website. Publishes news on R16 related topics (national, sector, institutional or project level) minimum once a months (EN) Resul t DATE WP WP1 April 11 WP2 Aug-Sept 2013WP5 April 13WP6
www.smepro.eu
ContinuousWP8 WP9
ContinuousWP9
40 Page of 41
SME 2.0 Quality Management Handbook LLP-LdV-TOI-2011-HU-012 7.4.10P9 WireSpider

Resul t
www.smepro.eu
Task Provides financial information for the coordinator Takes part in the online collaboration Takes part in the Hungarian survey Tests and evaluates SME 2.0 PNP against the needs of the target group Delegates 1 participant into the pilot, takes part in the validation process Carries out the evaluation/the modification depending on the tasks checked out in the WPs Publishes one newsletter (5. issue)
DATE WP WP1
R5 R14 R12 R14 R15
May 11WP2 Aug-Sept 2013WP5 April 13WP6 ContinuousWP8 WP9
41 Page of 41

SME2.0 Quality Management Handbook

Transféré par

Informations du document

Copyright

Formats disponibles

Partager ce document

Partager ou intégrer le document

Options de partage

Avez-vous trouvé ce document utile ?

Ce contenu est-il inapproprié ?

Droits d'auteur :

Formats disponibles

SME2.0 Quality Management Handbook

Transféré par

Droits d'auteur :

Formats disponibles

Dynamic entrepreneurs are particularly well placed to reap opportunities from globalisation and from the acceleration of technological

QUALITY MANAGEMENT HANDBOOK

SME 2.0 PROACTIVE NETWORKING IN BUSINESS MANAGEMENT OF EUROPEAN SMES

Copyright SME 2.0 Consortium

Copyright SME 2.0 Consortium

Risk management ....................................................................................23 Annexes .................................................................................................25

Copyright SME 2.0 Consortium