Name: Contact: E-mail: Sector Preference: CAREER OBJECTIVE

PRIYANKA SAXENA 9818816050 priyankaedusaxean@yahoo.com Banking/ Investments

To give my cent percent to attain the goals of the organization through disciplined, advanced, organized and strategized ways with my earnest hard work. PROFESSIONAL EXPOSURE Acquired campus placement in The Royal Bank of Scotland Group as a Wealth Manager in Customer Service in February 2011. Currently posted in Noida Branch of The Royal Bank of Scotland Group as a Customer Service Officer. Undergone rigorous training 'Banking Unplugged' and gained in depth knowledge of Banking Process at RBS, Chennai. JOB PROFILE Serving as a Relationship Manager in Retail Banking section of the Royal Bank of Scotland, Noida- Since Feb 2011 Till date. Key Responsibilities: Setting up monthly sales targets and strategy building so as to achieve them and maximize revenues for the company. Carrying out continuous market analysis so as to keep the client updated on the new products launched in the market and also doing competition analysis with other organizations.
Consulting the clients on Investment Opportunities and so as to help them grow

financially.
Managing client portfolio and providing client advice according the to their risk

profiles and financial needs.

 Looking after 360 degree customer service in all aspects of banking transactions

ranging from General Consumer banking, FAX Transactions, Electronic Fund Transfers, Net banking, NEFT, etc. Taking care of customer queries and ensure they are sorted out within turn around time so as to facilitate maximum level of customer satisfaction. Handling various transaction discrepancies and to make sure, the same are communicated to the customers in time so as to minimize rejections. PROFESSIONAL QUALIFICATION Certificate of In-depth training of banking norms, ethics and processes- April 2011. AMFI (Association of Mutual Funds of India) Certified in April 2011. IRDA (Insurance Regulation Development Authority of India) Certified in November 2011. SUMMER INTERNSHIP- HUMAN RESOURCE Organization Duration Profile Role Description: I was working as a recruitment coordinator & was made to work on various profiles ranging from a trainee to Sr. executive. Where I handled the whole recruitment process from the initial level to the final joining of the candidates. OTHER MBA PROJECTS Human Resources: The Oberoi Hotels- New Delhi Duration Profile Role Description: : October- November 2010 : Management Trainee : Employee Engagement : : : : Moolchand Medcity, Delhi June-July 2010 Management Trainee Recruitment Coordinator

Involved with various employee engagement activities to ensure high motivation levels and managing yearly events for the employees and their families. Undergone summer training as Recruitment Coordinator with Moolchand Medcity, Delhi. Conducted an in depth study of recruitment process in Rockland Hotel, Delhi. Marketing Conducted a research survey on branding of Nestle Foods. Completed a comparative analysis on the Store Layout & Design of Orra Diamond & Life Style Stores, Noida. OTHER PROJECTS & TRAINING Two weeks Training in Dairy Micribiology from Gaziabad Milk Production Cooperative Society during Graduation. One week Training in Clinical Microbiology from Rular Healthcare Centre, Noida during Graduation ACADEMIA
Post Graduation: Master of Business Administration from Amity University in

2011(CGPA 7.50) Graduation; B. Sc Microbiology from CCS University in 2009 (74.8%) Intermediate: Medical from CBSE in 2006 (61.1%) Matriculation: From CBSE in 2004 (73.0%) AWARDS & RECOGNITIONS Received Top 10 performers of the batch recognition for MBA 2009-2011 in Amity University. 1st in College Debate competition (Transgenecity). 2nd in Technical Presentation (Surface Chemistry). 2nd in English extempore 2nd in Debate competition (Reality of Reality Shows). Involved in the organization of International Business Horizon, 2010

KEY SKILLS Proficiency in all round customer service in Banking Operations. Well versed with Finacle and WMS Software. Proficiency in recruitment process in service industry. PERSONAL ATTRIBUTES I am punctual, versatile, meticulous, possess good communication skills and ability to strategize and prioritize

PERSONAL DOSSIER Name Daughter of Date of Birth Permanent Address : : : : Priyanka Saxena Mr. GC Saxena 14 May 1988 G04, Chinar House - II 913 Shalimar Garden Extension 1 Sahibabad (UP) 201001. Servite Girls Hostel- Room No: 5 38- Tank Bund Road, Nungambakkam Chennai- 600 031

Residential Address