Functions of Management

Planning All managers must plan, that is, setting out steps for the attainment of future organizational objectives. It involves formulating the policies and programmes for the firm. Organizing Organization reduces cost, time, chaos and conflicts. Managers must obtain all the necessary tools, machinery and personnel for each task and arrange all tasks so that they are done in the most efficient manner. Directing Managers must guide subordinates by giving them instructions to perform the tasks assigned. Delegating Delegating duties involves giving others (e.g. supervisors) the authority to have specific tasks completed through the management of others. Therefore, supervisors will ensure that workers complete tasks assigned. Delegation reduces the workload of the manager. Controlling Managers must continually measure the activities of subordinates, ensuring that all activities conform to plan. Coordinating Managers must bring together all the various organizational tasks so that the organization may function harmoniously. Motivating Managers must inspire workers to perform their tasks well.

Responsibilities of Management
Management must be aware of their responsibilities to the various groups that they interact with for the successful running of the business. 1. To the owners of the business (this also includes shareholders) Managers are expected to ensure efficiency in all areas of the business. 2. To employees Managers must pay adequate wages and provide good working conditions. 3. To customers Managers must ensure that products are of good quality and are reasonably priced. 4. To the society Managers must find ways to reduce harmful air pollution and the discharge harmful waste created by the production process into rivers and seas. 5. To the government Management should adhere to various government legislation and regulation. of

Guidelines: Good Management & Staff Relations

Good management worker relationship is important for efficiency, productivity and the retention of staff. Communication Managers should not only give directives but encourage feedback from workers. Regular scheduled meetings should allow workers the opportunity to voice their concerns and views. Some managers have an open door policy making them available to all employees. Motivation Money is not a motivator for everyone and therefore managers must find ways of encouraging workers to give their best performance. Other forms of motivation include recognition for a job well done. High performing employees can be motivated by promotion, and being named employee of the month. Allowing employees to be creative and bringing their innovative ideas to goods and services is also a motivator. Fairness It is very important to handle all workers fairly without showing favouritism. If workers perceive that they are not being fairly treated or that there is favouritism conflicts may arise among workers and well as between management and workers.

Compassionate Managers must show care when dealing with workers daily. Workers are not machines and cannot be treated as such. Managers should try to understand each worker and their various issues. Workers may have challenges with illnesses, family, financial etc. which may affect their performance on the job.